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Call agent salary
Average call agent salary
$13.55
Average Call Agent Salary
The average salary for a call agent stands at approximately $28,192 per year. This figure varies significantly based on factors such as location and experience level. For instance, entry-level positions typically earn less, while experienced agents can command higher salaries. Understanding these nuances can guide job seekers in making informed choices about their career paths.
How Much Does a Call Agent Make?
In addition to base pay, call agents may receive bonuses and commissions, depending on their performance and the company they work for. This compensation structure can enhance overall earnings, providing incentives for high performance. The hourly wage for this role averages about $14, but can range from $13.55 to higher amounts based on experience and location.
Where Can a Call Agent Earn More?
Geographic location plays a key role in salary differences. States with higher living costs, like California and New York, often offer greater compensation for call agents. Cities such as San Francisco and New York City report some of the highest salaries in this field. For job seekers, targeting these areas can enhance earning potential significantly.
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Where can a Call Agent earn more?
Call agent salaries by experience level
Average call agent salary by state
The highest-paying states for call agents are New York, Massachusetts, and New Jersey. The lowest average call agent salary states are Florida, Alabama, and Mississippi.
- State view
- County view
Highest paying states for call agents
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Montana | $31,254 | $15.03 |
| 2 | Pennsylvania | $31,238 | $15.02 |
| 3 | Maine | $30,814 | $14.81 |
| 4 | Vermont | $33,075 | $15.90 |
| 5 | Indiana | $31,426 | $15.11 |
| 6 | New Hampshire | $32,711 | $15.73 |
| 7 | North Dakota | $29,173 | $14.03 |
| 8 | New York | $36,811 | $17.70 |
| 9 | Massachusetts | $33,893 | $16.29 |
| 10 | Illinois | $32,031 | $15.40 |
| 11 | Minnesota | $31,493 | $15.14 |
| 12 | Ohio | $29,160 | $14.02 |
| 13 | Michigan | $29,334 | $14.10 |
| 14 | South Dakota | $27,532 | $13.24 |
| 15 | New Jersey | $33,461 | $16.09 |
| 16 | Delaware | $29,997 | $14.42 |
| 17 | Nebraska | $27,895 | $13.41 |
| 18 | Wisconsin | $30,464 | $14.65 |
| 19 | Arizona | $27,581 | $13.26 |
| 20 | Missouri | $27,149 | $13.05 |
| 21 | Washington | $31,043 | $14.92 |
| 22 | Maryland | $31,538 | $15.16 |
| 23 | Nevada | $27,497 | $13.22 |
| 24 | District of Columbia | $33,245 | $15.98 |
| 25 | Connecticut | $30,522 | $14.67 |
| 26 | Rhode Island | $28,917 | $13.90 |
| 27 | Tennessee | $26,890 | $12.93 |
| 28 | Kansas | $25,982 | $12.49 |
| 29 | California | $30,538 | $14.68 |
| 30 | Iowa | $25,533 | $12.28 |
| 31 | North Carolina | $27,613 | $13.28 |
| 32 | Oregon | $28,254 | $13.58 |
| 33 | West Virginia | $23,715 | $11.40 |
| 34 | South Carolina | $26,403 | $12.69 |
| 35 | Virginia | $27,509 | $13.23 |
| 36 | Colorado | $27,291 | $13.12 |
| 37 | Hawaii | $28,491 | $13.70 |
| 38 | Idaho | $24,718 | $11.88 |
| 39 | Texas | $25,640 | $12.33 |
| 40 | Wyoming | $22,790 | $10.96 |
| 41 | Kentucky | $23,817 | $11.45 |
| 42 | Utah | $24,942 | $11.99 |
| 43 | Oklahoma | $22,831 | $10.98 |
| 44 | Alabama | $22,538 | $10.84 |
| 45 | New Mexico | $21,939 | $10.55 |
| 46 | Florida | $22,581 | $10.86 |
| 47 | Mississippi | $22,499 | $10.82 |
| 48 | Arkansas | $22,331 | $10.74 |
| 49 | Louisiana | $23,694 | $11.39 |
| 50 | Georgia | $22,001 | $10.58 |
| 51 | Alaska | $23,000 | $11.06 |
Highest paying cities for call agents
The highest-paying cities for call agents are New York, NY, Woburn, MA, and Los Angeles, CA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $36,741 | $17.66 |
| 2 | Woburn, MA | $33,966 | $16.33 |
| 3 | Los Angeles, CA | $30,443 | $14.64 |
| 4 | Rochester Hills, MI | $29,521 | $14.19 |
| 5 | Cincinnati, OH | $27,943 | $13.43 |
| 6 | Raleigh, NC | $27,836 | $13.38 |
| 7 | Phoenix, AZ | $27,533 | $13.24 |
| 8 | Las Vegas, NV | $27,424 | $13.18 |
| 9 | Saint Louis, MO | $27,234 | $13.09 |
| 10 | Greenville, SC | $26,458 | $12.72 |
| 11 | Dallas, TX | $25,477 | $12.25 |
| 12 | Charleston, WV | $23,276 | $11.19 |
| 13 | Miami Lakes, FL | $22,351 | $10.75 |
Call agent salary details
A call agent's salary ranges from $22,000 a year at the 10th percentile to $35,000 at the 90th percentile.
What is a call agent's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $35,000 | $2,917 | $17 |
| 75th Percentile | $31,000 | $2,583 | $15 |
| Average | $28,192 | $2,349 | $14 |
| 25th Percentile | $24,000 | $2,000 | $12 |
| 10th Percentile | $22,000 | $1,833 | $11 |
Highest paying call agent jobs
The highest paying types of call agents are sales agent, customer sales representative, and agent.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Service Technician | $36,757 | $3,063 | $17.67 | 282,953 |
| Bilingual Customer Service | $32,388 | $2,699 | $15.57 | 201,631 |
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
| Representative | $36,023 | $3,002 | $17.32 | 252,761 |
| Customer Representative | $37,351 | $3,113 | $17.96 | 220,778 |
| Customer Care Representative | $32,912 | $2,743 | $15.82 | 214,835 |
Top companies hiring call agents now:
Which companies pay call agents the most?
Call agent salaries at Chewy and Hilton Grand Vacations are the highest-paying according to our most recent salary estimates. In addition, the average call agent salary at companies like 20-20 Technologies and Ethos Veterinary Health are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Chewy | $34,454 | $16.56 |
| 2 | Hilton Grand Vacations | $32,855 | $15.80 |
| 3 | 20-20 Technologies | $30,777 | $14.80 |
| 4 | Ethos Veterinary Health | $30,266 | $14.55 |
| 5 | Baptist Health Home Care | $29,340 | $14.11 |
| 6 | U-Haul | $29,113 | $14.00 |
| 7 | Caleres | $28,214 | $13.56 |
| 8 | Knight Transportation | $28,150 | $13.53 |
| 9 | Nyc Parks | $28,061 | $13.49 |
| 10 | Randstad North America, Inc. | $27,865 | $13.40 |
| 11 | United Talent | $27,395 | $13.17 |
| 12 | Trc Staffing Services | $25,490 | $12.25 |
Wage gap by gender, race and education
Call Agent salary by industry
The average call agent salary varies across industries:
- The average call agent salary in the finance industry is $28,832, the highest of any industry.
- The average call agent salary in the finance industry is $28,468.
- Call agents in the professional industry earn an average salary of $26,703, the lowest of any industry.
Highest paying industries for call agents
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Finance | $28,832 | $13.86 |
| 2 | Manufacturing | $28,468 | $13.69 |
| 3 | Education | $28,091 | $13.51 |
| 4 | Technology | $27,314 | $13.13 |
| 5 | Professional | $26,703 | $12.84 |
High paying call agent jobs
Call agent salary trends
The average call agent salary has risen by $4,107 over the last ten years. In 2014, the average call agent earned $24,085 annually, but today, they earn $28,192 a year. That works out to a 11% change in pay for call agents over the last decade.
Compare call agent salaries for cities or states with the national average over time.
Average call agent salary over time
Compare call agent salaries for individual cities or states with the national average.
Call agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $28,200 | $13.55 | +3.1% |
| 2024 | $27,300 | $13.13 | +2.8% |
| 2023 | $26,600 | $12.77 | +2.5% |
| 2022 | $25,900 | $12.44 | +1.8% |
| 2021 | $25,400 | $12.22 | +1.8% |
Recently added call agent salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Hiley Cars | Outbound Call Agent-High Volume | Hiley Hyundai & Mazda of Burleson | Burleson, TX | 06/28/2025 | $31,305 |
| Bethesda Health | Pharmacy Call Agent 2, Specialty Pharmacy Bonus, 9A P | Miami Lakes, FL | 06/21/2025 | $39,966 |
| Baptisthlth | Pharmacy Call Agent 2, Specialty Pharmacy Bonus, 9A P | Miami Lakes, FL | 06/21/2025 | $39,966 |
| Baptist Health South Florida | Pharmacy Call Agent 2, Specialty Pharmacy Bonus, 9A P | Miami Lakes, FL | 06/18/2025 | $39,966 |
| Caleres | Consumer Care Call Agent | Saint Louis, MO | 04/16/2025 | $31,305 |
| Connect2Affect | Friendly Voice-Spanish Speaking Virtual Call Agent | Ione, WA | 02/19/2025 | $25,044 |
| City of New York | Call Agent, Bureau of Customer Support | Hope, IN | 02/18/2025 | $34,436 |
| Huyett | Will Call Agent | Houston, TX | 02/18/2025 | $39,653 |
| City of New York | Call Agent, Bureau of Customer Support | Lincoln, NE | 02/17/2025 | $49,274 |
| Bethesda Health | Pharmacy Call Agent 2, Specialty Pharmacy Bonus, 9A P | Miami Lakes, FL | 01/26/2025 | $39,966 |
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