The role of Customer Service Specialist 2 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Essential Responsibilities * Answers telephone or greets customers at counter.
* Provides information about collections, rates, billing, and account status promptly and correctly.
* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
* Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
* Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
* Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
* Other duties as assigned
Qualifications
* High school diploma or GED required.
* Bachelor's degree preferred.
* 2+ years of related experience and/or training.
Recology Offers
* An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
* The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
* A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
* An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
* Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
Recology Benefits May Include
* Paid time off and paid holidays.
* Health and wellness benefits including medical, dental, and vision.
* Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
* Annual wellness incentives.
* Employee Assistance Program (EAP).
* Educational assistance.
* Commuting benefits.
* Employee referral program.
Supplemental Information
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
$33k-40k yearly est. 6d ago
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Customer Service Agent Part Time
American Airlines 4.5
Call center agent job in Sacramento, CA
American Airlines is seeking Part Time Customer Service Agent at the Sacramento International Airport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to *********************** and submit a transfer request.
This job will continue to be posted until at least 09-12-25. If interested please apply prior to this date.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers' self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American's guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy
* Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver's license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
$19.6 hourly 49d ago
Licensed Call Center Insurance Agent (Sales, Customer Service)
Freeway Insurance Services America 4.7
Call center agent job in Sacramento, CA
Pay Range: $60000 - $150000 / year Our Perks & Benefits: * Unlimited/uncapped commission - your earning potential is in your hands * Lucrative incentive sales plans, bonuses and sales contests to recognize your success * No cold calling - we provide a high volume of inbound leads and walk in traffic
* Comprehensive paid training and licensing, plus on-going mentorship and development
* Recognition-focused culture that celebrates your achievements
* Comprehensive benefits package including medical, dental, vision and life insurance
* Paid time off to recharge and maintain a healthy work-life balance
* Retirement Plan (401k) with company-matched contributions
* Fitness Reimbursement - up to $15/month for gym memberships
* Employee Assistance Program - confidential support for personal or professional challenges at no cost
* Extra Perks - optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance
Our Company:
Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States. We have been ranked the #1 Personal Lines Leader by the Insurance Journal for eight consecutive years! With more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. We are proactively looking for bright, motivated, and goal-oriented individuals who are excited about career advancement. Come Grow With Us!
What You Will Do:
As an Insurance Agent, your primary responsibility will be selling nonstandard auto insurance to new and existing customers. You will also have opportunities to grow your earnings by offering additional products such as homeowners insurance and, when applicable, health insurance. This role gives you the chance to build lasting relationships, expand your expertise, and be rewarded for your success.
* Drive Growth: Solicit new business while maintaining strong relationships with current customers to achieve or exceed sales production goals.
* Build Relationships: Proactively connect with customers, understand their needs, and expand business opportunities by offering auto, homeowners, or health insurance solutions.
* Ensure Accuracy: Maintain accurate records of all transactions, including timely deposits and documentation in the agency management system.
* Be a Trusted Advisor: Quickly establish rapport with clients and provide expert guidance to help them choose the insurance product that best fits their needs.
The Perfect Match:
* A Personal Lines or Property and Casualty license (preferred, but not required - we'll support you in obtaining one)
* Bilingual skills in English and Spanish (a strong plus)
* Experience in sales or customer service and a passion for helping people
* A High School Diploma or GED
* Strong ability to build customer relationships and earn trust
* Excellent follow-up, organization, and multi-tasking skills
* An ambitious, motivated attitude with a desire for growth and advancement
* Strong written and verbal communication skills
As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie's use of these computer systems should contact Human Resources at ****************************
Insurance Sales
Insurance Agent
Hiring Immediately
Acceptance Insurance
Freeway Auto Insurance
$32k-44k yearly est. Easy Apply 12d ago
Call center/Showroom representative
Bath Concepts Independent Dealers
Call center agent job in Concord, CA
Job Description
Schicker Luxury Bath
provides home owners with custom bath remodeling solutions. We are looking for a CallCenter/Showroom representative to join our team in our office in Concord, CA You never have a second chance to make a first impression. As a Showroom Representative, you are the first impression of Schicker Luxury Bath for our customers. Do you have a smile you can hear on the phone? Do you enjoy building rapport with people? Are you organized and efficient? Then this is your chance to be the first step in the customer-focused, effortless experience at Schicker Luxury Bath.
Responsibilities:
Manage inbound and outgoing phone calls for prospective customers. Schedule and confirm appointments for our Design Consultants to meet with customers in their homes
Verify qualifying questions and enter information into our Customer Relationship Management (CRM) platform
Provide assistance to customers entering the showroom
Provide support in office administration and customer service
Requirements:
2-3 years of callcenter and/or customer service experience
Excellent written and verbal communication skills
Proficient with MS Office Word, Excel and Outlook
Excellent time-management and organizational skills
Familiarity with CRM systems
Friendly, enthusiastic, and customer-service oriented
Being able to work Saturdays
Self-motivated and strong work ethic
Language: English ( fluent in Spanish is a plus)
High school diploma or GED required
Schedule:
Day shift
Monday-Friday
Alternate Saturdays
Work location: Concord, CA 94518, Due to the nature of this job, in-person presence at the office is required.
Reliably commute or planning to relocate before starting work (required).
Pay: $20-$30 per hour plus bonus structure
Please, email your resume to *************************** or **************************
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$20-30 hourly Easy Apply 29d ago
Call Center Representative
Healthflex.com
Call center agent job in Sacramento, CA
Requirements
Experience demonstrating a customer service centric mindset, organizational skills and team collaboration
Bachelor's degree in a relevant field such as Health Administration and Business Administration desired
Salary Description $22-$25/hr
$22-25 hourly 16d ago
Clinical Care Oversight Professional (LPN/PTA/OTA)
Centerwell
Call center agent job in Sacramento, CA
**Become a part of our caring community and help us put health first** As a Clinical Care Oversight Professional, you will provide clinical support to the assessment and evaluation of patients' needs and requirements to achieve and/or maintain optional wellness. Your work assignments are often straightforward and of moderate complexity.
As a Clinical Care Oversight Professional, you will support a member's optimal wellness state by recommending members/families toward and facilitate the interaction with resources appropriate for the care and wellbeing of patients. You understand your own work area professional concepts/standards, regulations, strategies, and operating standards. You will make decisions regarding your own work approach/priorities and follow direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
**Use your skills to make an impact**
**Required qualifications:**
+ Minimum required education: LPN/PTA/OTA licensed in Florida with no disciplinary action. LPN candidates with multistate compact license can also be considered.
+ Ability to work independently under general instructions and with a team
+ Ability to clinically assess, plan, and advocate for patient's health needs
+ Ability to speak clearly and concisely
+ Ability to document calls and interaction by typing on a keyboard while speaking to a patient on the phone
+ Deliver care that exemplifies CenterWell Home Health's commitment to achieving 5-STAR quality, improved patient outcomes, and value-based care, in alignment with our mission to provide compassionate, personalized healthcare.
**Preferred qualifications:**
+ A minimum of 1-2 years related work experience in Home Health
+ Experience with HomeCare HomeBase (HCHB) and/or PointClickCare
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$41,900 - $56,600 per year
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 01-22-2026
**About us**
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
$41.9k-56.6k yearly 6d ago
California Dental Call Center Agents
Fortuna BMC
Call center agent job in Sacramento, CA
Fortuna is seeking experienced Dental CallCenterAgents to support high-volume inbound customer service operations for California-based dental care providers and their members. This role involves resolving inquiries from dental professionals regarding billing, policy, and general service information.
Candidates must reside in California and have callcenter and dental experience.
This is a remote, full-time position starting February 17th, 2026. It offers structured training, incentives, and a consistent weekday schedule.
WORKSITE: Remote (California Residents Only)
WORK SCHEDULE: Monday-Friday, 8:00 AM - 5:00 PM PST
COMPENSATION: $18.00 per hour with incentives offered
WHAT WE OFFER:
Comprehensive Medical, Dental, and Vision insurance coverage
Paid sick leave benefits
Training Program: Engage in a robust 6-8-week paid training program
All technology equipment provided (work laptop and accessories)
Long-term remote employment
WHAT YOU'LL DO:
Handle high-volume inbound calls from dental providers
Resolve billing, policy, and procedural inquiries within a 3-5 minute window
Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes
Record and track calls using the call tracking system
Provide professional, courteous, and effective service to the provider community
Collaborate with team members to meet departmental goals and call resolution metrics
WHAT YOU'LL BRING:
Minimum Qualifications:
1+ years of experience in inbound customer service (private or government sectors)
At least 6 months of experience in dental customer support
Working knowledge of Microsoft Office 365 and help desk software
Typing speed of 30 WPM and 95% accuracy
Excellent communication skills and a positive, patient demeanor
Strong multitasking and problem-solving abilities
Reliable internet with a minimum 50 Mbps download speed
GED/High School diploma
Fortuna operates as a staffing agency that sources, screens and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools.
Career Site: *****************
$18 hourly 10d ago
Engagement Specialist
Oars Senior Living
Call center agent job in Citrus Heights, CA
The Engagement Specialist's primary function is to follow the activities calendar and implement the appropriate programs that have been designed in accordance with the information gleaned from each resident's social profile. The Engagement Specialist reports directly to the Engagement Director, Assisted Living Director, and/or the Memory Care Director.
ESSENTIAL FUNCTIONS
Develop a naturally “inspired” relationship with our residents and their family members.
Ensure program delivery and care is dignified and of quality standards.
Understanding and respecting each resident as an individual with specific preferences, needs and values.
Have the ability to communicate with residents using compassion, empathy and validation.
Assist the Department Directors with the continued development, daily integration/implementation and organization of “Programming That Cares”. This will include continued development of therapeutic ideas for programming, daily organization of the care team's programming responsibilities according to the monthly/daily activity calendar, set up of programs, the implementation of programs and overall program engagement of residents in your designated neighborhood(s).
Assist with the development, management and evolving changes of each resident's plan of care according to their physical, cognitive, spiritual, sensory and social needs. Be able to identify changes in the engagement levels of our residents and reporting them to the Programming/Department Director(s) in a timely manner.
Be able to drive the company van/car during resident outings and/or supply shopping (if assigned, qualified and trained by Department Director(s)/Executive Director).
Active involvement in the day to day interdisciplinary operations of the neighborhood(s) to ensure quality care and services are delivered. This may include completing neighborhood specific assignments relating to Housekeeping standards, Maintenance standards, Dining practices and standards, Wellness support and standards, “Programming That Cares” standards and practices and Community Relations practices and standards.
Requirements
Must be at least 18 years of age.
High School Diploma or equivalent required.
Activity or Programming experience preferred.
Dementia Care experience preferred.
$43k-72k yearly est. 26d ago
Customer Service Representative (CSR - Troubleshooting)
Collabera 4.5
Call center agent job in Concord, CA
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Contract Duration: 6 months
Pay rate: $14.25/hr
Technical Help Desk Advisor to a medium sized unit/segment of service and/or implementation processes and activities for the Client's Treasury Products (CashPro Online Products). Responsible for building and managing client and business partner relationships while improving overall client delight in a callcenter environment. Provides ongoing detailed instructional support and follow-up to existing client issues and potential system issues. Able to learn up to multiple applications and provide clients clear walk-throughs or trouble shooting assistance over the phone with a first call resolution. Key performance metrics must be met on a monthly basis while managing potential competing priorities, while staying client focused.
Qualifications
Excellent research skills and processes and ability to multitask
Candidate must have exceptional customer service skills and the ability to work with internal and external teams.
Ability to provide technical guidance and instruction on the use of computer technologies.
Excellent written, organizational and communication skills, with an emphasis on concise documentation to lower the possibility of a repeat problem.
Ability to research and resolve issues escalated due to complexity and/or time
Knowledge of current technological developments/trends in area of expertise.
Ability to evaluate client side technologies and identify their potential impact within the existing environment
Knowledge of a broad range of relevant operating systems, browser, applications, and/or equipment
Desired Skills:
Technical Troubleshooting
Knowledge of Treasury Management (Knowledge of CashPro a plus)
Education Recommendations
High School Diploma
Bachelor's highly desired, or equivalent professional experience in CallCenter/Customer Service or technical discipline
Additional Information
To know more about the position, please contact:
Laidiza Gumera
*******************************
************
$14.3 hourly Easy Apply 1d ago
Customer Service Representative
Villara 4.0
Call center agent job in McClellan Park, CA
Shift: Day (8:00 a.m. - 5 p.m.) Schedule: Monday through Friday, with occasional weekends as workload dictates - remote work is not available. The Customer Service Representative (CSR) is the first point of contact for customers and builders, handling heavy telephone and email traffic with professionalism and urgency. This role ensures accurate scheduling, superior communication, and proactive customer engagement that reflects Villara's commitment to service excellence. A successful CSR is energetic, proactive, reliable, and passionate about creating outstanding customer experiences.
Technical Responsibilities of the Job
• Create, update, and manage customer and builder work orders in ServiceTitan with accuracy and attention to detail.
• Book, reschedule, and confirm appointments for service and installation with appropriate time allotments.
• Support field technicians and supervisors by ensuring up-to-date work order information and clear communication.
Handle a high volume of inbound and outbound calls, emails, and web inquiries.
• Provide consistent, professional communication with internal and external customers.
• Make outbound “happy calls” to confirm satisfaction and educate customers on available programs or promotions.
• Identify customer needs and proactively offer promotional items, extended warranties, or membership opportunities.
• Resolve customer issues to mutual satisfaction, escalating as needed while maintaining professionalism.
• Maintain Lean work area standards and contribute to process improvements.
• Other duties as assigned.
Behavioral Responsibilities of the Job
• Exhibit exceptional communication, empathy, and professionalism in all interactions.
• Demonstrate initiative and self-leadership - take ownership of results without waiting for direction.
• Manage multiple priorities efficiently while maintaining composure and accuracy.
• Maintain a positive, team-oriented mindset and contribute to a supportive work environment.
• Embrace feedback, learning, and growth opportunities.
• Show enthusiasm for promoting Villara's mission and representing the brand.
• Display resilience and confidence when handling customer rejections or difficult calls.
• Be punctual, reliable, and accountable for personal performance.
Leadership Responsibilities
• Lead by example through professionalism, integrity, and accountability.
• Support peers by sharing knowledge and best practices.
• Actively participate in continuous improvement and Lean initiatives.
• Seek to exceed expectations - go beyond what is asked to ensure team success.
Training/Certification
• Minimum of 1 year in a customer service or administrative role
• Typing 45+ WPM
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
• Familiarity with ServiceTitan or similar dispatch/scheduling software preferred
• Demonstrated customer service and persuasive communication skills
Education
High School Diploma or GED
Individuals must be able to physically:
All physical requirements are noted on the Physical Requirements document.
Working conditions and management style:
Self-management is critical to success - arriving on time, staying on task, asking for assistance when needed etc.
Performance Standards:
• Maintain a professional attitude and image in all interactions.
• Adhere to attendance, punctuality, and conduct standards.
• Meet or exceed department KPIs, including: - Call booking percentage - Customer satisfaction scores - Memberships sold/renewed - Schedule accuracy and call handling time
• Contribute to a positive, solution-oriented work environment.
$33k-42k yearly est. 10d ago
Call Center Representative
Luxury Bath Technologies
Call center agent job in Sacramento, CA
Job Description
CallCenter Representative America's Dream HomeWorks, one of the fastest-growing names in the acrylic bath remodeling industry, is seeking a talented CallCenter Representative to join our team in the Sacramento, CA area and surrounding locations. We specialize in custom bath remodeling, offering homeowners bathrooms that are not only beautiful but also durable and low-maintenance.
Join our team of professionals, earn a competitive income, and contribute to our rapid growth. This is an exciting opportunity to make a positive impact on homeowners' lives while advancing your career. Morning and evening shifts are available.
Please note: This is an in-office position. We are looking for full-time staff to work at our callcenter.
Job Overview:
The ideal candidate will have strong customer service skills. You'll be responsible for reaching out to homeowners via phone to set up qualified appointments for free consultations. Additionally, you'll update lead information, confirm/reschedule appointments, and respond to inquiries from potential customers.
Key Responsibilities:
Deliver a structured pitch to homeowners.
Tailor the pitch to address the specific needs of individual homeowners.
Handle inquiries, objections, and questions from homeowners.
Collect necessary homeowner details, including names, addresses, and phone numbers.
Set up and confirm appointments for consultations.
Input lead and appointment details into the system.
Coordinate appointment scheduling for sales representatives or canvassers.
Perform quality control on phone calls.
Follow up with homeowners for continued engagement.
Maintain and update lead information and reports.
Qualifications:
Previous experience in a callcenter, sales, or marketing is preferred.
Familiarity with telemarketing, sales strategies, or promotions.
Product knowledge (training will be provided).
Proficient with relevant computer applications.
Key Skills:
Strong communication and information management abilities.
Persuasive and adaptable.
Self-motivated with a high energy level.
Resilient and able to handle stress.
Initiative-driven and tenacious.
Continuous training and professional development.
Opportunities for career advancement.
Join us and be part of a team that's changing the game in bath remodeling!
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$32k-41k yearly est. 23d ago
Call Center Representative
Healthflex Home Health Services
Call center agent job in Sacramento, CA
The role of the CallCenter Representative at HealthFlex is pivotal to our organization's engagement with healthcare partners, patients and their families. In this position, you will be the central point of contact for our diverse customer base, offering vital assistance, information, and support regarding our healthcare services. You will engage with customers through multiple communication channels, including phone calls, emails, chat, or in-person interactions. Your primary objective is to ensure a positive customer experience, swiftly address inquiries, and resolve issues in a professional manner. Consequently, your contributions will directly influence the quality of services provided by HealthFlex and help maintain our strong reputation in the market.
Essential Duties and Responsibilities:
This section describes the essential functions of this role; however, this is not intended to be all-inclusive. Other duties may be assigned, as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this job.
* Manages a high call volume from various customers including but not limited to; patients, families, and healthcare providers regarding services, scheduling, and general inquiries.
* Provides general information about HealthFlex's services to potential and existing patients/clients, as well as addressing questions and concerns.
* Address and resolve patient complaints, issues, or concerns promptly and professionally.
* Managing HealthFlex's incoming faxes and disseminating them to the correct department.
* Performs data entry duties in a timely and accurate manner across various systems.
* Ensures all emails from HealthFlex's after-hour services are handled in a timely and sensitive manner. Flagging any urgent issues with relevant team managers.
* Collaborates with other members of the HealthFlex team to ensure smooth patient care and communication.
* Conducts timely follow-up on all customer calls that require additional information.
* Maintained records of customer interactions, inquiries, and results. Ensures that all relevant information is accurately recorded.
* Ensuring that all communication, daily practices, interactions comply with HIPAA rules and regulations.
* Be empathetic and understanding to patients and their families, particularly in challenging ro sensitive situations.
* Ordering and management of office medical supply inventory, assisting clinicians with bagging supplies, and other office related tasks.
* Performing general office management duties such as, but not limited to: faxing, photocopying, handling confidential documents.
* Escalates matters to appropriate leadership team members as appropriate.
Schedule:
Monday-Friday 9 am to 5 pm, with two weekend day shift a month (Saturday or Sunday)
Requirements
* Experience demonstrating a customer service centric mindset, organizational skills and team collaboration
* Bachelor's degree in a relevant field such as Health Administration and Business Administration desired
$32k-41k yearly est. 16d ago
Call Center Representative
Visio Hype
Call center agent job in Sacramento, CA
Welcome to Visio Hype, where we turn your moments into unforgettable stories through the lens of creativity and passion!
At Visio Hype, we believe that every moment is a masterpiece waiting to be captured. We are not just a videography company; we are storytellers who specialize in transforming your special occasions into cinematic experiences that you'll cherish forever.
Job Description:
Visio Hype is seeking a highly motivated and customer-focused CallCenter Representative to join our team. As a CallCenter Representative, you will be the first point of contact for our customers and will provide exceptional service in a fast-paced callcenter environment. Your main responsibilities will include resolving customer inquiries, providing product information, and managing customer accounts.
Responsibilities
Answer inbound calls and respond to customer inquiries promptly and professionally
Resolve customer issues and complaints in a timely manner, escalating as necessary
Provide accurate and complete information about our products and services
Update customer accounts with relevant information and maintain accurate records
Follow communication scripts and guidelines to ensure consistency in customer interactions
Identify and escalate priority issues to the appropriate department
Requirements
High school diploma or equivalent
Excellent communication skills, both written and verbal
Strong problem-solving abilities and attention to detail
Ability to work well under pressure
Proficient in the use of computers and callcenter software
Previous callcenter experience is preferred but not required
Ability to multitask and prioritize tasks effectively
Join the Visio Hype team and be part of an exciting and creative environment where your skills and talents can shine. Apply now to embark on a rewarding career in video production!
$32k-41k yearly est. 60d+ ago
Customer Care Specialist II
Vitu
Call center agent job in Sacramento, CA
At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
Job Summary
The Customer Care Specialist II helps customers via an inbound call queue, support ticketing systems, and/or through established customer engagement. Develops and maintains positive relations with customers. Responds to customer inquiries regarding company products, features, and/or services. Addresses fulfillment, billing, account management, technical, and configuration issues. Refers complex, unexpected, or recurring issues to internal experts as required to ensure prompt and effective resolution.
Responsibilities
Receive and respond to customer requests via the inbound call queue and support ticketing systems.
Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration, Cox Automotive software, or other vendor integration points.
May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
Apply appropriate security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.
Document customer inquiries, status, and resolution.
Work across teams when needed and follow up with customers to resolve issues satisfactorily.
Qualifications
3 years' experience in Client Services, Support, or related functions in the technology or software industry
Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software)
Serves as a customer care agent for an assigned customer base or product area.
Responds to customer inquiries received via telephone or online.
Documents and reports on customer inquiries, status, and resolution.
Follow up with customers on issue status and resolution to ensure ongoing high satisfaction levels.
Determines problem source (i.e., hardware, software, user access),
Resolves issues where possible,
Refers difficult and complex issues to internal technical experts and/or,
Refers issues to management
Preferred Qualifications
Automotive industry software support experience
Contact Center Operations experience (telecom, workforce management, forecasting, call monitoring, etc.)
Minimum Requirements
High School Diploma/GED and 3 years of experience related to customer service OR
any level degree or certification beyond HS diploma/GED + up to 1 year experience OR
5 years' experience related to customer service
Pay Type: Hourly $15.86 - $23.75
$15.9-23.8 hourly 60d+ ago
Will Call Associate
Wright Celebrations Inc.
Call center agent job in Roseville, CA
WILL CALL
The work is typically very physical and demanding, both from strength requirements and the stamina required. Will help customers load and unload vehicles. Will also help maintain inventory. Shipping and receiving functions, from light to heavy, are also performed. Janitorial responsibilities, both inside and outside the premises, are also involved.
Working Conditions:
Must stand for long periods of time. Most work will be in general warehouse conditions, in which some work areas will not be heated or air conditioned. This job requires constant interaction with co-workers and with the public. This position requires frequent lifting and a significant degree of walking, bending and transporting objects of various weights and dimensions. May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene and cleaning solvents. Propane is an obvious hazard; hence a sense of smell is required.
Position Tasks & Activities:
Fill out correct paperwork for will call orders
Loading customers car:
Move equipment according to computer generated list to staging area.
Prep equipment, if necessary, prior to loading.
Check off each piece of equipment as loaded.
If there is something that can't be loaded, call the supervisor.
Be responsible for everything loaded. (Count and inspect it.)
Turn in completed signed sheets.
Load all miscellaneous supplies such as cleaning supplies, sledge hammers, tie straps, screwdriver, bags, boxes, etc.
Unloading customer car:
Do not unload without paperwork.
Check off each piece of equipment.
Put everything in proper place as it comes off the car.
Inform supervisor if equipment is missing.
Equipment must be ready in advance of loading date - check with supervisor to get all deliveries ready.
Greet and assist customers with loading and unloading of rental equipment. Be sure customer understands proper usage and safety features of rented equipment. If loading, securely fasten equipment to customer's vehicle.
Follow “Ready to Rent” cleaning procedures, which may include use of pressure washers, chemicals, compressed air and, when necessary, kitchen and laundry cleaning equipment.
After cleaning, thoroughly check operation of equipment and look for missing fasteners, parts, etc.
If items are not working properly or have missing parts, be sure to properly complete service tags and notify supervisor.
Keep warehouse and dock areas clean and neat - keep all shelves free of dust, keep floor swept, etc.
Stock service area.
Keep all rental equipment neatly displayed, per diagram provided.
Communicate with supervisor.
Report safety violations to supervisor.
Fill in for other positions, when necessary, for smooth operation of the business.
Adhere to all company policies, procedures, rules and regulations in written or verbal form.
Comply with government safety requirements and other regulations and security in store.
Attend department, store and safety meetings.
Perform other duties as requested.
Education, Skills & Requirements:
A high school diploma or equivalent GED is preferred but not required.
Must be able to lift approximately 70 lbs.
Must maintain a professional personal appearance.
Must possess customer relation skills.
Must be able to use mathematics to solve problems.
Computer knowledge is preferred. Training on rental software will be provided.
Must be able to speak English clearly and write legibly. The ability to speak other languages is a plus.
Must pass company drug screen.
Must maintain an acceptable attendance record.
Must have a full range of motion and dexterity.
Must be able to understand and follow instructions furnished in written, oral and scheduled form.
Maintain a cooperative working relationship with co-workers.
Reports to: Party Rental Warehouse Manager
Celebrations! is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability and/or age.
$30k-43k yearly est. Auto-Apply 60d+ ago
Will Call Associate
Celebrations! Party Rentals
Call center agent job in Roseville, CA
WILL CALL
The work is typically very physical and demanding, both from strength requirements and the stamina required. Will help customers load and unload vehicles. Will also help maintain inventory. Shipping and receiving functions, from light to heavy, are also performed. Janitorial responsibilities, both inside and outside the premises, are also involved.
Working Conditions:
Must stand for long periods of time. Most work will be in general warehouse conditions, in which some work areas will not be heated or air conditioned. This job requires constant interaction with co-workers and with the public. This position requires frequent lifting and a significant degree of walking, bending and transporting objects of various weights and dimensions. May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene and cleaning solvents. Propane is an obvious hazard; hence a sense of smell is required.
Position Tasks & Activities:
Fill out correct paperwork for will call orders
Loading customers car:
Move equipment according to computer generated list to staging area.
Prep equipment, if necessary, prior to loading.
Check off each piece of equipment as loaded.
If there is something that can't be loaded, call the supervisor.
Be responsible for everything loaded. (Count and inspect it.)
Turn in completed signed sheets.
Load all miscellaneous supplies such as cleaning supplies, sledge hammers, tie straps, screwdriver, bags, boxes, etc.
Unloading customer car:
Do not unload without paperwork.
Check off each piece of equipment.
Put everything in proper place as it comes off the car.
Inform supervisor if equipment is missing.
Equipment must be ready in advance of loading date - check with supervisor to get all deliveries ready.
Greet and assist customers with loading and unloading of rental equipment. Be sure customer understands proper usage and safety features of rented equipment. If loading, securely fasten equipment to customer's vehicle.
Follow “Ready to Rent” cleaning procedures, which may include use of pressure washers, chemicals, compressed air and, when necessary, kitchen and laundry cleaning equipment.
After cleaning, thoroughly check operation of equipment and look for missing fasteners, parts, etc.
If items are not working properly or have missing parts, be sure to properly complete service tags and notify supervisor.
Keep warehouse and dock areas clean and neat - keep all shelves free of dust, keep floor swept, etc.
Stock service area.
Keep all rental equipment neatly displayed, per diagram provided.
Communicate with supervisor.
Report safety violations to supervisor.
Fill in for other positions, when necessary, for smooth operation of the business.
Adhere to all company policies, procedures, rules and regulations in written or verbal form.
Comply with government safety requirements and other regulations and security in store.
Attend department, store and safety meetings.
Perform other duties as requested.
Education, Skills & Requirements:
A high school diploma or equivalent GED is preferred but not required.
Must be able to lift approximately 70 lbs.
Must maintain a professional personal appearance.
Must possess customer relation skills.
Must be able to use mathematics to solve problems.
Computer knowledge is preferred. Training on rental software will be provided.
Must be able to speak English clearly and write legibly. The ability to speak other languages is a plus.
Must pass company drug screen.
Must maintain an acceptable attendance record.
Must have a full range of motion and dexterity.
Must be able to understand and follow instructions furnished in written, oral and scheduled form.
Maintain a cooperative working relationship with co-workers.
Reports to: Party Rental Warehouse Manager
Celebrations! is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability and/or age.
$30k-43k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Fastsigns 4.1
Call center agent job in American Canyon, CA
Visual Communications Specialist, Inside Sales FASTSIGNS is a custom graphics company providing solutions from simple (storefront business hours, banners, posters, etc.) to complex (exterior illuminated letters, food truck wraps, etc.), functional (ADA signage, building directories, …) to fabulous (wall and window murals, dimensional logos, trade show displays, …) and beyond. And it all starts with our Customer Services team.
Our CSR's work with clients to understand their goals or the problem they're trying to resolve, then develop a customized solution to meet their needs. The CSR coordinates with the graphics, production, and installation teams to assure the design will communicate effectively, the appropriate material/fabrication is determined, and the finished product is properly installed.
Our customers are as diverse as the range of solutions we provide - virtually every business in every industry needs and uses signs and graphics to communicate both internally and with the public. They have a message and we're here to develop a customized solutions to convey that message.
FASTSIGNS is a well-known and respected global brand. Every day is unique and presents exciting opportunities with new ways to use your talent and grow your skills. Let us know when you're ready to bring your energy, attention to detail, and problem-solving skills to our team.
This is a full-time position, hours are 9-5:30 Monday through Friday.
Compensation: $18-$25/hr based on experience
Compensation: $18.00 - $25.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$18-25 hourly Auto-Apply 60d+ ago
Bilingual Call Center Associate
Promise 4.2
Call center agent job in Fairfield, CA
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022," "Forbes Next Billion-Dollar Startups 2024," and Y Combinator's #1 GovTech startup.
Role Overview
The CallCenter Associate at Promise is a vital team member, helping individuals manage utilities debt by providing clear, compassionate support. In this role, you will handle client inquiries via phone, email, and text, guiding clients through Promise's services and available financial relief programs. Based in Fairfield, CA, you will thrive in a fast-paced environment, offering clear communication and reliability. Your role is essential in helping clients regain financial stability.
What You'll Do
* Respond to client inquiries through phone, email, and text, delivering accurate and clear communication.
* Assist bilingual clients in English and Spanish to fully utilize Promise's services.
* Escalate complex issues to the appropriate teams for swift resolution.
* Inform clients about special relief programs and assist them through the application process.
* Maintain detailed records of client interactions to ensure consistent, high-quality service.
What Will Enable You
* Required: At least 1 year of experience in a callcenter or client service role.
* Required: Bilingual in English and Spanish to effectively support a diverse client base.
* Strong communication skills, dependability, and a positive attitude.
* Ability to stay organized while handling multiple inquiries and delivering high client satisfaction.
* Availability to work on-site full-time in our Fairfield, CA office.
Benefits and Work Environment
At Promise, we invest in our team's well-being, growth, and sense of ownership.
* Equity for All: All full-time employees receive stock options to share in our company's success.
* 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
* On-Site Role in Fairfield, CA: Enjoy a focused, supportive environment with access to real-time guidance and resources to help you succeed.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
$32k-41k yearly est. 18d ago
Customer Experience Representative
Lumens Integration
Call center agent job in Sacramento, CA
The Opportunity:
As a Customer Experience Representative, you'll be the voice of our brand-supporting customers throughout their order journey while delivering thoughtful, personalized service. You'll assist with order questions, shipping updates, product details, damages, and returns, and collaborate with internal teams to ensure a seamless experience from start to finish.
We're known for exceptional service, and we're looking for someone who takes pride in their work, pays attention to the details, and enjoys helping customers feel valued and supported.
Position Summary:
This role is ideal for someone who enjoys working with people, communicating clearly, and representing a premium brand with professionalism and warmth. You'll support customers across phone, chat, and email while helping create a consistently elevated and positive experience.
What You'll Do:
Support Customers Across Channels Respond to customer inquiries via phone, chat, and email with professionalism, empathy, and efficiency.
Manage Orders with Accuracy Assist with placing, tracking, modifying, and canceling orders while providing clear updates on shipping and delivery.
Resolve Issues Thoughtfully Address concerns, questions, and escalations calmly and confidently, partnering with internal teams when needed.
Build Product Expertise Learn our products inside and out to confidently guide customers and suggest complementary items when appropriate.
Document & Personalize Accurately log customer interactions and preferences in our CRM to support personalized service and long-term loyalty.
Represent the Brand Communicate with a tone that reflects our brand's quality, professionalism, and attention to detail in every interaction.
Support the Team Assist in other duties and projects as needed.
What We're Looking For:
Experience in customer service (retail, hospitality, luxury, or callcenter experience is a plus-but not required).
Strong communication skills, both written and verbal.
Comfort working across phone, chat, and email.
Attention to detail and pride in delivering accurate, high-quality work.
Problem-solving skills and the ability to stay composed in fast-paced situations.
Willingness to learn product details and systems quickly.
Ability to manage multiple tasks and work collaboratively with a team.
Flexibility to support business needs during peak times.
Why You'll Love Working Here:
Join a respected brand that values quality, service, and teamwork.
Work in a supportive, collaborative, in-office environment.
Grow your skills in customer experience, communication, and product knowledge.
Help create memorable experiences for customers who truly value great service.
About Lumens:
As North America's premier destination for design aficionados, architects, interior designers, and contract professionals, Lumens offers a discerning edit of modern lighting, furniture, and décor. Sourcing more than 400 of the most exceptional international design brands, our curated product assortment features iconic European collections as well as niche artisan creations. Our team includes certified interior designers and ALA-certified product specialists, and we're looking for fellow design enthusiasts to join our team.
Since June 2021, Lumens has been part of Flos B&B Italia Group, a leading global high-end design group operating a portfolio of legacy brands in the world of luxury furnishings and lighting. Driven by a purpose of “We design for a beautiful life,” the Group includes some of the most distinctive European cultural heritage products and designs for the planet, people, and culture. The Group includes FLOS, B&B Italia, Louis Poulsen, Maxalto, Arclinea, Azucena, FENDI Casa, Audo Copenhagen, and Lumens.
Commitments:
People are at the heart of our business. We strive for an empowering and positive culture and working environment for our people. Therefore, creating a strong, diverse and inclusive team is essential for Lumens. For us, your expertise and motivation matter most.
Location: Sacramento, CA - This is an in office role
Compensation: $20/hr.
Benefits: access to health benefits + 401k + 3 weeks annual paid time off
$20 hourly Auto-Apply 22d ago
Customer Experience Representative
Lumens
Call center agent job in Sacramento, CA
The Opportunity: As a Customer Experience Representative, you'll be the voice of our brand-supporting customers throughout their order journey while delivering thoughtful, personalized service. You'll assist with order questions, shipping updates, product details, damages, and returns, and collaborate with internal teams to ensure a seamless experience from start to finish.
We're known for exceptional service, and we're looking for someone who takes pride in their work, pays attention to the details, and enjoys helping customers feel valued and supported.
Position Summary:
This role is ideal for someone who enjoys working with people, communicating clearly, and representing a premium brand with professionalism and warmth. You'll support customers across phone, chat, and email while helping create a consistently elevated and positive experience.
What You'll Do:
* Support Customers Across Channels
Respond to customer inquiries via phone, chat, and email with professionalism, empathy, and efficiency.
* Manage Orders with Accuracy
Assist with placing, tracking, modifying, and canceling orders while providing clear updates on shipping and delivery.
* Resolve Issues Thoughtfully
Address concerns, questions, and escalations calmly and confidently, partnering with internal teams when needed.
* Build Product Expertise
Learn our products inside and out to confidently guide customers and suggest complementary items when appropriate.
* Document & Personalize
Accurately log customer interactions and preferences in our CRM to support personalized service and long-term loyalty.
* Represent the Brand
Communicate with a tone that reflects our brand's quality, professionalism, and attention to detail in every interaction.
* Support the Team
Assist in other duties and projects as needed.
What We're Looking For:
* Experience in customer service (retail, hospitality, luxury, or callcenter experience is a plus-but not required).
* Strong communication skills, both written and verbal.
* Comfort working across phone, chat, and email.
* Attention to detail and pride in delivering accurate, high-quality work.
* Problem-solving skills and the ability to stay composed in fast-paced situations.
* Willingness to learn product details and systems quickly.
* Ability to manage multiple tasks and work collaboratively with a team.
* Flexibility to support business needs during peak times.
Why You'll Love Working Here:
* Join a respected brand that values quality, service, and teamwork.
* Work in a supportive, collaborative, in-office environment.
* Grow your skills in customer experience, communication, and product knowledge.
* Help create memorable experiences for customers who truly value great service.
About Lumens:
As North America's premier destination for design aficionados, architects, interior designers, and contract professionals, Lumens offers a discerning edit of modern lighting, furniture, and décor. Sourcing more than 400 of the most exceptional international design brands, our curated product assortment features iconic European collections as well as niche artisan creations. Our team includes certified interior designers and ALA-certified product specialists, and we're looking for fellow design enthusiasts to join our team.
Since June 2021, Lumens has been part of Flos B&B Italia Group, a leading global high-end design group operating a portfolio of legacy brands in the world of luxury furnishings and lighting. Driven by a purpose of "We design for a beautiful life," the Group includes some of the most distinctive European cultural heritage products and designs for the planet, people, and culture. The Group includes FLOS, B&B Italia, Louis Poulsen, Maxalto, Arclinea, Azucena, FENDI Casa, Audo Copenhagen, and Lumens.
Commitments:
People are at the heart of our business. We strive for an empowering and positive culture and working environment for our people. Therefore, creating a strong, diverse and inclusive team is essential for Lumens. For us, your expertise and motivation matter most.
Location: Sacramento, CA - This is an in office role
Compensation: $20/hr.
Benefits: access to health benefits + 401k + 3 weeks annual paid time off
How much does a call center agent earn in Davis, CA?
The average call center agent in Davis, CA earns between $24,000 and $50,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.
Average call center agent salary in Davis, CA
$35,000
What are the biggest employers of Call Center Agents in Davis, CA?
The biggest employers of Call Center Agents in Davis, CA are: