Call center agent jobs in Irondequoit, NY - 191 jobs

Hours: 40 hours/week The contact center is open Monday - Saturday. Weekdays 7:00 a.m. - 7:00 p.m. and Saturdays 8:30 a.m. - 2:00 p.m. Schedule: This position offers a set schedule, Monday - Saturday with a day off during the week, and every Sunday off. It is a hybrid role that is remote eligible for up to 50% of the time if all performance expectations are consistently being met. Must be flexible to meet current and future business needs. Comprehensive Benefits: ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others. Pay and Incentive Plan: $22.02/hr with opportunity to advance to a level II In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of a team that values you and invests in your growth! Purpose of Position: This position is accountable for helping customers via a phone channel, assisting with account reviews, transaction processing, and customer profile maintenance. Telebanker I employees identify and recommend products and services to help customers address financial needs in a referral capacity. This position also promotes and provides support of ESL's digital channel features, including general site navigation, money movement guidance, and digital banking password resets. Accountabilities: Employee Experience: Telebanker I employees are focused on foundational skill development, and sharing feedback to surface actionable improvement opportunities for an enhanced customer and employee experience. Active participation in Voluncare Model ESL's core values Engages in continuous self-development Openly accepts feedback to improve performance, and offers feedback for an improved experience Is engaged in coaching activities Consistent reliability and dependability in fulfilling job responsibilities Customer Experience: Telebanker I employees are focused on the consistent use of approved behaviors to insure that customer experience align with standards. Recommend and refer products and services to help customers increase their convenience and achieve their financial goals Accuracy in transaction processing Adhere to Contact Center Call Center Standards for call handling Adhere to work schedule Accurately process customer transactions and provide appropriate recommendations to customers who may need guidance in identifying the best solution to meet needs. Support the Voice of Customer process by documenting customer feedback in the VOC database Operational Excellence: Telebanker I employees understand the need for referencing system tools, support lines, leadership, and procedures to insure accuracy in the information they provide to customers, and the transactions and maintenance activities they process. Accuracy in transaction processing Effective use of system tools to problem solve Transitioning call to Telebanker II when call complexity exceeds scope of role Financial Impact: Telebanker I employees learn about products and services, and use their product knowledge to recommend products and services that benefit the customer. Accuracy in transaction processing Act as the first line of defense against fraud and scams which place customer account security at risk. Strict adherence to verification processes for authenticating customer identities, verifying transactions, and confirming sensitive information to prevent fraudulent activities Deliver information to customers on identifying and preventing fraud. Sensitivity to unusual behavior, inconsistencies in information provided, or requests for sensitive information Escalate issues to higher authorities when necessary Qualifications High School diploma or High School equivalency diploma required Min 1yr customer service and/or sales experience in a retail/sales environment Comfortable working with a variety of computer applications Effective verbal communication skills Ability to identify opportunities to deepen customer relationships Ability to maintain poise and professionalism under pressure Prior banking experience preferred Demonstrate alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010. #LI-KM1 #LI-Hybrid

Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 7000 team members operate over 770 retail locations in 32 states offering a premium level of customer service. Throughout our continued growth, we've remained committed to empowering our customers and our team to achieve their personal and professional goals. Cellular Sales is not only an incredible opportunity, we also specialize in developing less experienced individuals wanting to achieve a new level of professional success. If you have a proven record of success, a strong work ethic and are looking for a career-defining opportunity, apply now to join our award winning team! JOB DESCRIPTION $17- $20 per hour depending on experience and skill level. Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality Compensation The highest in the wireless industry

Customer Rep needs 1+ years experience Customer Rep requires: Ability to multi-task and manage multiple conflicting priorities Ability to maintain composure through stressful situations Proficient in Microsoft applications Excellent written and oral communication skills required Customer Rep duties: Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner. Provide accurate information regarding products, services, orders, and account status. Troubleshoot customer issues and work with internal teams to resolve concerns quickly. Document all customer interactions in the CRM system with accuracy and attention to detail.

Schedule: Per Diem (Sunday-Saturday flexible hours days, evenings and/or weekends) Main Function: Responsible for working with patients in person or via telephone to answer questions and secure payment or payment arrangements for self-pay accounts. Provide information regarding the system's payment policy, alternative financing, insurance options, state programs, and financial aid program. Responsible for the monthly review of potential bad debt transfers - reviews and completes transfers per policy and procedure guidelines. Lives the CARES values and promotes the Thompson Way. Qualifications: Associates Degree preferred. 2 to 3 years of previous medical billing or collection experience is required. Familiarity with collection practices. Excellent public/patient relations and communication skills. Skills in using computers, including Excel and Word required. Skills in using web-based patient financial applications/systems. Pay Range: $19.50 - $23.00 Starting Pay: Based on Experience Thompson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply

Benefits: Paid Holidays Sick Time Vacation Time Health insurance As a FASTSIGNS Customer Service Representative/Admin, you will be the initial contact with current customers as well as prospective customers. You will work with customers in numerous ways such as email, telephone, in-person in our FASTSIGNS Center. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will also receive some hands-on experience to familiarize yourself with the materials needed and the production process. You would also assist in the materials management process, which may include ordering of materials as requested, keep the Point of Sale System material costs up to date and exploring cost saving options for materials available in the industry. You will be involved in team meetings and be intimately involved in the success of the FASTSIGNS Center. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Compensation: $19.00 - $21.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Cannon Industries A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers' standards grow with each passing year. Computer controlled processes, operators and technicians with decades of experience, and strict procedures for quality control have led Cannon Industries to step ahead of the competition, by earning QS:9000, ISO:9002, and TS:16949 certifications. Cannon Industries, Inc. is a drug, smoke and alcohol free working environment. General Job Description: Communicates with customers on all questions and inquiries related to their orders including on-time delivery of product. Minimum Qualifications: Minimum 2 years customer service experience in an administrative/office setting Excellent phone communication ability Ability to navigate a computer database Attention to detail. Organized with clerical skills. Specific Duties: Responsible for customer order entry from EDI Monitor EDI schedules to make sure EAU (Estimated Annual Usage) is being met, and that customer orders are not dropping out of schedule. Monitor customer websites for purchase orders, schedule changes, request for quotes, quality information Handles customer inquiries pertaining to orders/product Communicates with customers daily to report ship & delivery information Complete ASN (Advance Ship Notice) when parts ship to customer Monitor all shipments by production to customer Maintain all customer files Create Expediter Report Monitor the customers delivery performance Acknowledge customer PO's (purchase orders) Proactively notify customers of late orders Assign RMA's (Return Material Authorization) to quality department for reconciliation Provide proof of delivery to customers as necessary for invoice discrepancies. Maintain and input data pertaining to customer orders in database This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties and responsibilities as it may be deemed necessary.

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation: Teammates in this role typically earn a base pay of $15.50 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Job DescriptionCompany: Wilkins Recreational Vehicles Job Title: Customer Experience Coordinator - Full Time We believe talent makes a difference! Join an award-winning team offering excellent earning potential and opportunities for long-term growth, including a leadership team that values your professionalism, customer focus, and attention to detail. We're looking for team members who create outstanding first impressions-because we know exceptional experiences begin at the front desk. Salary Range: $18.00 - $20.00/hour Job Duties: Greet and welcome all incoming customers in a warm, friendly, and professional manner-creating a positive first impression and helping set the tone for an exceptional experience. Provide excellent front-line customer service by directing customers to the appropriate team member or department with confidence and care. Promptly and professionally answer incoming phone calls, ensuring accurate information is provided or calls are routed appropriately. Support the coordination and check-in process of all incoming new vehicles, working closely with both sales and service departments. Complete associated paperwork and input vehicle information accurately into our system. Serve as a helpful administrative resource for the entire Wilkins RV team-keeping our operations running smoothly and efficiently. Requirements: Strong interpersonal skills with the ability to warmly and professionally interact with customers and colleagues. Dependable, detail-oriented, and organized with a customer-first mindset. Capable of effectively handling multiple calls and tasks in a fast-paced environment while maintaining a positive attitude. Saturday and Evening availability #1 RV Dealer in New York Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York, and Northern Pennsylvania. Powered by JazzHR A0ExFsQYf9

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future. And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team. As a Customer Service Representative, you'll serve as the primary point of contact for new and existing customers. We do more than assist our customers, we deliver exceptional customer care experiences. In this key role, you'll develop and nurture strong customer relationships and deliver outstanding service. Every day, you'll support customers with service orders and billing analysis. You'll offer creative resolutions and connect your clients with the right products and services for their needs. PRIMARY DUTIES & RESPONSIBILITIES:Responsible for providing customer service for all customers. Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time.Experience in dealing with challenging interpersonal situations using flexibility to create positive change.Strong face to face, written and verbal communications skills.Experience diffusing difficult customer situations. REQUIRED EXPERIENCE & KNOWLEDGE:Two years of experience in direct or related industry.Associate degree in business or a combination of education and experience.Interact with complex database and management systems supporting customers. You'll thrive in this role if you're an effective communicator with excellent interpersonal skills. To be successful, you'll need to be familiar with bookkeeping practices and data management. If you're a detail-oriented problem solver with experience improving processes, this opportunity could be a great fit. GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability. Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

Customer Service Representative The Lyons National Bank has a Full Time opening for a Customer Service Representative in our new Rushville Branch. The Customer Service Representative is responsible for performing a variety of duties to support the customer service and sales function of a branch office; responding to inquiries or requests for information. Completes the documentation and performs point-of-sale processing on all types of new accounts, e.g., loans, deposits, etc. This position will also provide direct service to customers of the bank with respect to deposit products, consumer loans, and services; or referrals for Insurance Investments and Non-Traditional Bank Products. Qualified candidates will possess a high school diploma or equivalent along with a minimum of three (3) years' related experience preferred. The pay range for this position is $19.00 to $26.00 per hour, depending on experience and qualifications. (Range may be adjusted for applicants with significant experience.) The Lyons National Bank is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

Our assets are our people, reputation and capital: We make a concerted effort to identify and recruit the very best person for each job. We hire our people one by one. In a service business, we know that without the best people we cannot be the best dealership group. We want to be big enough to handle any request from our customers effectively while being small enough to maintain the personal attention, loyalty, camaraderie, and morale among our employees that we all treasure and that contributes greatly to our success. Responsibilities: Cashier Parts, Service, and Sales customers Accurately maintaining and balancing a cash drawer and accounting of days “Cash Sales”. Handling change, Petty Cash, and other cash transactions. Running credit card transactions accurately. Receipting credit cards, cash, and checks into CDK. Receipting Warranty Payments. Answer incoming calls and provide information/transfer calls to appropriate departments. Accurately and Timely Stocking in Factory Vehicles - Creating key tags, window tags, and folders for Service and Sales. Enter Factory Vehicles into the NYS VERIFI System. Maintaining Gas Receipts. Service Repair Order Filing. Ordering Supplies. Maintaining a clean and stocked Customer lounge. Maintaining a friendly demeanor under pressure with All customers and Staff. Assisting Dealership Administrator/Title Clerk with any duties throughout the day. Qualifications: Prior accounting experience (preferred) CDK experience (preferred) Excellent verbal and written communication skills Strong attention to detail and ability to accurately process and manage large amounts of data Self-motivated enthusiastic/career-oriented presence in a team environment We Offer: Competitive hourly pay based on experience Medical, Dental and Vision and 401(k) Opportunity to grow within organization Equal Opportunity Employer

Our assets are our people, reputation and capital: We make a concerted effort to identify and recruit the very best person for each job. We hire our people one by one. In a service business, we know that without the best people we cannot be the best dealership group. We want to be big enough to handle any request from our customers effectively while being small enough to maintain the personal attention, loyalty, camaraderie, and morale among our employees that we all treasure and that contributes greatly to our success. Responsibilities: Cashier Parts, Service, and Sales customers Accurately maintaining and balancing a cash drawer and accounting of days “Cash Sales”. Handling change, Petty Cash, and other cash transactions. Running credit card transactions accurately. Receipting credit cards, cash, and checks into CDK. Receipting Warranty Payments. Answer incoming calls and provide information/transfer calls to appropriate departments. Accurately and Timely Stocking in Factory Vehicles - Creating key tags, window tags, and folders for Service and Sales. Enter Factory Vehicles into the NYS VERIFI System. Maintaining Gas Receipts. Service Repair Order Filing. Ordering Supplies. Maintaining a clean and stocked Customer lounge. Maintaining a friendly demeanor under pressure with All customers and Staff. Assisting Dealership Administrator/Title Clerk with any duties throughout the day. Qualifications: Prior accounting experience (preferred) CDK experience (preferred) Excellent verbal and written communication skills Strong attention to detail and ability to accurately process and manage large amounts of data Self-motivated enthusiastic/career-oriented presence in a team environment We Offer: Competitive hourly pay based on experience Medical, Dental and Vision and 401(k) Opportunity to grow within organization Equal Opportunity Employer

Our assets are our people, reputation and capital: We make a concerted effort to identify and recruit the very best person for each job. We hire our people one by one. In a service business, we know that without the best people we cannot be the best dealership group. We want to be big enough to handle any request from our customers effectively while being small enough to maintain the personal attention, loyalty, camaraderie, and morale among our employees that we all treasure and that contributes greatly to our success. Responsibilities: Cashier Parts, Service, and Sales customers Accurately maintaining and balancing a cash drawer and accounting of days “Cash Sales”. Handling change, Petty Cash, and other cash transactions. Running credit card transactions accurately. Receipting credit cards, cash, and checks into CDK. Receipting Warranty Payments. Answer incoming calls and provide information/transfer calls to appropriate departments. Accurately and Timely Stocking in Factory Vehicles - Creating key tags, window tags, and folders for Service and Sales. Enter Factory Vehicles into the NYS VERIFI System. Maintaining Gas Receipts. Service Repair Order Filing. Ordering Supplies. Maintaining a clean and stocked Customer lounge. Maintaining a friendly demeanor under pressure with All customers and Staff. Assisting Dealership Administrator/Title Clerk with any duties throughout the day. Qualifications: Prior accounting experience (preferred) CDK experience (preferred) Excellent verbal and written communication skills Strong attention to detail and ability to accurately process and manage large amounts of data Self-motivated enthusiastic/career-oriented presence in a team environment We Offer: Competitive hourly pay based on experience Medical, Dental and Vision and 401(k) Opportunity to grow within organization Equal Opportunity Employer

Our assets are our people, reputation and capital: We make a concerted effort to identify and recruit the very best person for each job. We hire our people one by one. In a service business, we know that without the best people we cannot be the best dealership group. We want to be big enough to handle any request from our customers effectively while being small enough to maintain the personal attention, loyalty, camaraderie, and morale among our employees that we all treasure and that contributes greatly to our success. Responsibilities: Cashier Parts, Service, and Sales customers Accurately maintaining and balancing a cash drawer and accounting of days “Cash Sales”. Handling change, Petty Cash, and other cash transactions. Running credit card transactions accurately. Receipting credit cards, cash, and checks into CDK. Receipting Warranty Payments. Answer incoming calls and provide information/transfer calls to appropriate departments. Accurately and Timely Stocking in Factory Vehicles - Creating key tags, window tags, and folders for Service and Sales. Enter Factory Vehicles into the NYS VERIFI System. Maintaining Gas Receipts. Service Repair Order Filing. Ordering Supplies. Maintaining a clean and stocked Customer lounge. Maintaining a friendly demeanor under pressure with All customers and Staff. Assisting Dealership Administrator/Title Clerk with any duties throughout the day. Qualifications: Prior accounting experience (preferred) CDK experience (preferred) Excellent verbal and written communication skills Strong attention to detail and ability to accurately process and manage large amounts of data Self-motivated enthusiastic/career-oriented presence in a team environment We Offer: Competitive hourly pay based on experience Medical, Dental and Vision and 401(k) Opportunity to grow within organization Equal Opportunity Employer

Benefits: Locally owned and operated 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development You might be a great fit if… You enjoy serving others as we would like to be served. Making the best even better. You enjoy making a difference in your community. You enjoy helping others. You enjoy working in teams. You're motivated to learn new skills. Job Summary: Basic Customer Service representatives are expected to maintain a positive representation of Secor by providing an outstanding customer service experience consistent with company values. Working independently and assisting Advanced Customer Service representatives, the main task of this role is to assist customers and maintain a clean, efficient, well stocked sales floor. They should be willing to continually learn and expand their knowledge of the retail industry. Their job will include, but is not limited to, the following responsibilities: Responsibilities: The Basic Customer Service Representative for Secor hardware stores participates in all basic hardware operations including receiving and stocking merchandise through all departments of the hardware store. Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders. Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks. Notify customers of upcoming promotions and new products. Receive incoming and stage outgoing hardware shipments. Assist with loading products into customer's vehicles as needed. Merchandise products according to prescribed planograms and help maintain signage. Restock shelves as necessary. Assist in taking regular inventory of stock. Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day. Help store staff with other tasks as needed. Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy. Attend and participate in all company-sponsored training programs as required. Adhere to all store policies and safety standards. Be able to cut keys for customers. All other duties assigned. Qualifications: Outstanding customer service skills and a professional attitude. A working knowledge of the products contained in the store with a willingness to continue to learn. Organized, self-starter who thinks independently and solves problems. Knowledge of effective sales methods and techniques. Knowledge of point-of-sale systems in order to assist with price lookup, special orders, and order entry. Strong math, reading, writing, and communication skills. Able to lift up to 80 lbs, regularly lift 25 - 50lb. Able to work a flexible schedule, including evenings, weekends, and holidays as needed. Goals: Boost overall sales by closing the sale, and promoting the store's loyalty program and add-on sales. Continually expand knowledge of all departments in the store. Become a versatile employee, able to help in other areas when needed. Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management. After enough experience, become an Advanced Customer Service representative demonstrating excellence in customer service, mastery of hardware service skill sets, and mentoring new Basic Customer Service employees, helping them understand store products, services, and retail concepts. Compensation: $15.00 - $17.50 per hour No matter who you are or where you call home, you add something powerful to any team you're on. Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part of our team, you'll use your unique talents, vision, and passion to help support our communities-through the best of times and the greatest challenges.

Offering $16.5 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

Offering $16.5 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

Cellular Sales Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 7000 team members operate over 770 retail locations in 32 states offering a premium level of customer service. Throughout our continued growth, we've remained committed to empowering our customers and our team to achieve their personal and professional goals. Cellular Sales is not only an incredible opportunity, we also specialize in developing less experienced individuals wanting to achieve a new level of professional success. If you have a proven record of success, a strong work ethic and are looking for a career-defining opportunity, apply now to join our award winning team! JOB DESCRIPTION $17- $20 per hour depending on experience and skill level. Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality Compensation The highest in the wireless industry