Call center agent jobs in Kingsport, TN - 106 jobs

Job Description Advanced Call Center Technologies is seeking Sales Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers. We offer: Opportunities to advance within Flexible schedules Tremendous bonus opportunities Fantastic Supervisors and a Positive environment Paid time off and paid holidays after 90 days Position Summary: We empower gig workers by ensuring they have the tools, support, and opportunities they need to stay active and earn consistently. As an Outbound Sales Representative, you proactively engage independent contractors through outbound calls, combining empathy, active listening, and consultative selling to understand their goals and challenges. In this role, you educate gig workers on available services, programs, and account solutions that help them stay on the road, resolve barriers to work, and maximize earning potential. You confidently guide conversations toward enrollment, reactivation, or upgrades, ensuring workers can quickly return to or expand their access to work opportunities. Successful representatives are empathetic problem solvers who build trust, overcome objections, and influence decisions while consistently meeting outbound activity, conversion, and revenue goals. This role balances relationship-driven sales with a strong sense of advocacy, ensuring gig workers feel supported, informed, and empowered Essential Duties and Responsibilities: Proactively engage gig workers through outbound outreach to understand their needs, resolve barriers to work, and guide them toward solutions that enable continued or increased earning opportunities. Build trust through empathetic listening, timely follow-up, and clear communication, ensuring gig workers feel supported and informed throughout the sales process. Gather feedback from gig workers to identify trends, improve outreach strategies, and enhance overall service and enrollment outcomes. Maintain strict confidentiality and professionalism while handling sensitive account and personal information. Communicate clearly and persuasively, adapting messaging to address questions, concerns, and objections while confidently guiding conversations toward enrollment or reactivation. Accurately document interactions, account updates, and sales activity in real time while engaging in active conversations. Demonstrate attention to detail and a commitment to quality by meeting platform standards, applying coaching feedback, and continuously improving sales effectiveness. Consistently meet or exceed outbound activity, conversion, and productivity goals while maintaining high standards of accuracy and customer satisfaction. Manage time effectively to balance outreach volume, documentation, and follow-up in a fast-paced environment. Maintain reliable attendance and punctuality to support team performance and service levels. Follow established sales processes and management direction, take ownership of results, and remain flexible to support business needs, including extended hours when necessary to achieve goals. Perform additional duties as assigned to support team objectives and business growth.

With over 122 years of experience, after three consecutive record years, Globe Life Family Heritage Division is just getting started! Globe Life Family Heritage Division is seeking a motivated applicant who is ready to work hard and build their own book of business while helping those around them. With roots going back over 120 years, they are a leader in the life and supplemental health insurance industry and they've been helping working-class families secure financial protection for their loved ones for generations. Their career track provides the opportunity for rapid career growth. Top performers are eligible for management opportunities after 90 days with their company. No more waiting for promotions that never come, take control with Globe Life Family Heritage Division. Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about. Responsibilities: Connect with business owners utilizing our state-of-the-art SalesForce platform Consult with business owners & HR directors about needed employee benefit programs Utilize proven company systems to partner with businesses and their employees Provide benefit enrollment services for business organizations Achieve weekly, monthly, and yearly production and growth goals Communicate and plan weekly activity in partnership with the leadership team Follow established activity model for success Requirements: Good organization and communication skills Professional representation of self and company Customer Service experience preferred Computer skills including Microsoft Office Willingness to learn and be coached Desire to make a positive impact in the community Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers. This is not a remote position.

The Corporate Customer Service Representative will field incoming calls from external customers, internal sales representatives, and other internal station staff. These calls are to include: general questions about the company and service offerings, complaints or shipment tracking inquiries. The Customer Service Representative will respond with the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication. Core Duties & Responsibilities: Answer incoming customer calls, emails, and chat to provide detailed information for one-touch resolution Data entry (documenting calls and emails internally) Process shipment change requests and follow up to ensure completion Run customer reports and provide results to appropriate parties on time Review shipment tracking history and report delays Maintain records and logs as required by specific job function Consistently monitor email requests and provide detailed information in a timely fashion Regular and dependable attendance Office cleanliness - work space must be kept neat and organized Other duties as assigned Requirements: Must have at least 1 year of customer service experience Demonstrated ability to carry out assignments to their completion and meet deadlines Ability to establish and maintain effective working relationships with customers, employees, and management Desire for a long term career with an industry-leading company Ability to present and maintain a positive corporate image in a fast paced environment Proactively establish and maintain effective working team relationships with all support departments Must be proficient with Microsoft Office products - in include: Word, Excel, PowerPoint, Outlook, etc Ability to perform general administrative duties to include: use of multi-line phone, perform data entry, filing, photocopies, scanning, etc. Ability to multi task and perform several duties at one time Ability to handle heavy work load and work well under pressure Understanding of industry specific documents (Bill of lading, Master Air Way Bill, TSA forms, Hazamt, etc) High School diploma or GED equivalent Must be able to pass basic Hazardous Materials Training Skills: An ideal candidate will possess a “can do” attitude with a “will do” work ethic Strong verbal and written communication skills Experience with a DOS based operating system AS400 a plus Transportation industry knowledge and experience is a plus Computer skills to include: Microsoft Office, Outlook, and Excel, multiple internet browsers and tabs Ability to type 35 wpm Forward Air is an Equal Opportunity employer.

We are seeking a high-performing Elite Customer Solutions Experts (ECSE) to join our mission-critical operations team. This is not a traditional “customer service” role; it is a high-stakes, multi-channel coordination position requiring the instincts of an air traffic controller and the communication skills of a seasoned professional. In this role, ECSE agents don't just answer phones - they orchestrate outcomes. They oversee the entire lifecycle of multiple active events - from the moment of break down on a busy highway to the moment it is safely serviced and back on the road or the time it reaches its final destination. This is a premier position within a fast-paced environment where your ability to multi-task directly impacts lives and road safety. This team will have the autonomy to solve problems creatively and the responsibility of protecting our most valuable client relationships. We provide the tools and the data; you provide the intuition and the execution. This role requires a unique blend of logistics mastery and empathy, as you will serve as the lifeline for motorists, ensuring that every link in the service chain is moving with precision. This is an opportunity to be the “Air Traffic Controller” of the highways, managing real-time assets and intervening at the first sign of delay to ensure that no driver is left behind. Qualifications Required Qualifications/Skills High Cognitive Load - The ability to track 5-10 moving part simultaneously without losing focus. Decisiveness - The ability to fix a problem; identify a solution and act. Assertive Advocacy - Ability to de-escalate high-stress situations with a “command presence” and effectively build trust and rapport with both members and providers. Rapid Context Switching - Ability to transition from a soft service event to a more escalated service event without missing a beat. Calm Under Fire - Tone remains professional and reassuring, even when multiple systems are alerting. Tech Fluency - Master of multi-monitor setups, CRM tools, and real-time tracking software, and multi-channel dispatch systems. Three plus (3+) years in high-volume coordination, dispatch, emergency response, or elite-tier technical support. Exceptional verbal and written communications skills, with the ability to “manage up and provide clear directives to field/internal teams. Adaptability and comfort with shifting priorities and a fast-paced, evolving environment. Must be flexible to work at least one weekend day. Preferred Qualifications Bilingual English/Spanish or English/French Bachelor's or Master's degree from an accredited institution Benefits Flexible work environment Health benefits including health, dental, and vision plans Life & AD&D and Long-Term Disability Paid time off Bonus structure Allied Dispatch Solutions, LLC, is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Are you looking for a new opportunity in Kingsport? Luttrell Staffing Group is now hiring Office | CSR. Key duties and details for Office | CSR: Member of office and warehouse operations Responsible for inventory reconciliation Provide outstanding customer service Schedule: Monday-Friday, 7:30am-4:30pm Possible overtime Pay rate: $17.86/hr Temp-to-Hire Benefits (Medical, Holiday Pay, Vacation Pay) Paid Weekly Qualifications for Office | CSR: Must be able to learn how to schedule customer order Knowledge of word processing tools and spreadsheets (MS Outlook, Word, and Excel) Experience in AS400 and SAP a plus! Detail oriented Preferred experience using data management software Diploma/GED Please apply by clicking the link below, then call our office (423) 765-2628. EOE #HMGDNS

As a Customer Care Agent, you will respond to and resolve customer inquiries received through various channels, including telephone and digital channels, while meeting the Bank's compliance standards. Customer inquiries may be regarding account information, general questions, and technical support for digital banking products. The Customer Care Agent will handle issues regarding transfers and loan payments via phone, stop payment requests, statement requests, processing check orders, processing internal requests, and cross-selling bank products. This role is highly visible in the Bank and requires a high level of professionalism and self-awareness. JOB REQUIREMENTS High school diploma or equivalent required Two years of previous customer service/call center experience preferred COMPETENCIES Possess a willingness to work flexible shifts to accommodate the operating hours of department Ability to listen and identify the needs and wants of a customer as well as making quick decisions independently Possess knowledge of various functions of the bank and where to find answers or information Ability to multi-task and change focus quickly without being stressed or overwhelmed Ability to be self-motivated, self-driven, self-sufficient, and results oriented with minimal management oversight or supervision Possess a strong attention to detail Possess proficient computer skills and familiarity with most Microsoft Office applications Possess a superior knowledge of bank products and services while delivering with professional presentation, explanation and selling of products and services, and match to customer needs Ability to read and comprehend documents such as policy and procedure DUTIES AND RESPONSIBILITIES Respond to incoming calls via the telephone or digital channel Provide a resolution to inquiries, concerns and technical issues Process new online account openings Conduct customer and bank transactions with accuracy, efficiency, and professionalism, meeting the high-quality service delivery standards of the bank Actively sell and cross-sell bank products Act as a spokesperson for new promotions and product introductions Identify sales and retention opportunities based on the customer's needs Implement research strategies as needed Protect all customer and Bank information at all times, adhering to customer privacy and information security policy. Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements Actively support the ongoing development of a culturally diverse workforce Complete other duties as assigned as determined by management to be reasonable and beneficial PHYSICAL REQUIREMENTS This position operates in a professional office environment. You will be stationary at a workstation, frequently operating a computer and a telephone. While performing the duties of this job, the employee is regularly required to communicate effectively with customers, vendors, management, and employees. Regular use of a telephone and email for communication is essential. Must be able to accurately gather and process verbal and written information and properly prepare or inspect documents. Good manual dexterity is needed for the frequent use of common office equipment, such as computer terminals, calculators, copiers and telephones.

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards. Essential Functions Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction. Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately. Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions. Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures. Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions. Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience. Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction. Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards. Qualifications Associate Degree or coursework in Business, Communications, or a related field preferred 1-2 years of experience in customer service, call center, or administrative support required Knowledge, Skills and Abilities Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar. Strong verbal and written communication skills, ensuring clear and professional interactions. Ability to handle high call volumes and multi-task across different customer service platforms. Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively. Proficiency in customer service software, CRM systems, and Microsoft Office applications. Ability to remain calm and professional in high-stress situations while de-escalating customer concerns. Strong attention to detail in data entry, documentation, and customer interactions. Ability to work independently and as part of a collaborative team in a fast-paced environment.

Take customers orders, make food, clean store. Additional Information All your information will be kept confidential according to EEO guidelines.

The individual selected for this role will be expected to work at Store #702338, located at: 417 West Elk Avenue, Elizabethton, TN 37643. This is a Full-time position. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment #SHWSalesBL Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales

As a Customer Care Agent, you will respond to and resolve customer inquiries received through various channels, including telephone and digital channels, while meeting the Bank's compliance standards. Customer inquiries may be regarding account information, general questions, and technical support for digital banking products. The Customer Care Agent will handle issues regarding transfers and loan payments via phone, stop payment requests, statement requests, processing check orders, processing internal requests, and cross-selling bank products. This role is highly visible in the Bank and requires a high level of professionalism and self-awareness. JOB REQUIREMENTS * High school diploma or equivalent required * Two years of previous customer service/call center experience preferred COMPETENCIES * Possess a willingness to work flexible shifts to accommodate the operating hours of department * Ability to listen and identify the needs and wants of a customer as well as making quick decisions independently * Possess knowledge of various functions of the bank and where to find answers or information * Ability to multi-task and change focus quickly without being stressed or overwhelmed * Ability to be self-motivated, self-driven, self-sufficient, and results oriented with minimal management oversight or supervision * Possess a strong attention to detail * Possess proficient computer skills and familiarity with most Microsoft Office applications * Possess a superior knowledge of bank products and services while delivering with professional presentation, explanation and selling of products and services, and match to customer needs * Ability to read and comprehend documents such as policy and procedure DUTIES AND RESPONSIBILITIES * Respond to incoming calls via the telephone or digital channel * Provide a resolution to inquiries, concerns and technical issues * Process new online account openings * Conduct customer and bank transactions with accuracy, efficiency, and professionalism, meeting the high-quality service delivery standards of the bank * Actively sell and cross-sell bank products * Act as a spokesperson for new promotions and product introductions * Identify sales and retention opportunities based on the customer's needs * Implement research strategies as needed * Protect all customer and Bank information at all times, adhering to customer privacy and information security policy. * Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements * Actively support the ongoing development of a culturally diverse workforce * Complete other duties as assigned as determined by management to be reasonable and beneficial PHYSICAL REQUIREMENTS This position operates in a professional office environment. You will be stationary at a workstation, frequently operating a computer and a telephone. While performing the duties of this job, the employee is regularly required to communicate effectively with customers, vendors, management, and employees. Regular use of a telephone and email for communication is essential. Must be able to accurately gather and process verbal and written information and properly prepare or inspect documents. Good manual dexterity is needed for the frequent use of common office equipment, such as computer terminals, calculators, copiers and telephones.

First impressions are everything and we trust our Customer Care Agents to make great ones. They help resolve issues the first time a customer calls and provide a world-class experience every time. If you are someone who values a company that values you and is committed to creating a positive environment from day one, we want you! To succeed on this team, you will love being coached by world-class leaders. This department is open 365 days a year and our agents must have open availability including weekends and holidays. What You'll Do Manage mostly inbound calls for current and potential customers Answer questions about our products and services, take payments and offer outstanding customer support Verify and update customer account information as necessary Meet daily, monthly and quarterly metrics based off customer service-related measures Identify and escalate customer calls with complex issues Work cross-functionally with internal teams to ensure a seamless customer experience Happily complete other responsibilities assigned What We're Looking For English and Bi-lingual (English & Spanish) High School Graduate or equivalent (some higher education preferred) 2+ years of experience in a service-related field (call center preferred) Must show a “Happy to Help” attitude at all times Excellent communication skills in-person and over-the-phone Well versed in Microsoft Office, and Google Suite Quick to change and willing to ask questions rather than wait to be instructed Incredible with time management and organizing yourself Ability to retain a large amount of information at once Benefits We Offer Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include: Pay starts at $15 an hour 100% company-paid health insurance 401k with 5% company match Student Loan Repayment Plan On-site gym Generous PTO plan including a Paid Birthday holiday And more! Physical Demands Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights and weekends. Must be able to remain in a stationary position for 50% of the time. Work Environment Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. AAP/EEO Statement In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Customer Service Representative Position Reports To Branch Manager/CSR Director Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints. Let's start with what's important to you. The Benefits..... * Medical Insurance- multiple plans to choose from * Dental & Vision Insurance * Short Term Disability & Long Term Disability Options * Life Insurance * Generous PTO plan * Paid Holidays * 401K * 401K match * Competitive Pay Essential Responsibilities: Have a comprehensive understanding of the following: * All products we carry * Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs * Basic Brightree Functions * Proper Intake Procedures * Insurance Verification and Eligibility * CMN Requirements and Prior Authorizations * Documentation Requirements of the Equipment * Patient's Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade) * Difference Between Verbal, Written and WOPD orders * Complaint Resolution Procedures * Answers the telephone using the company's professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number. * Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them. * Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence. * Qualify orders by identifying the customer's diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility. * Inputs customers' orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians. * Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel. * Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs. * Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy. * Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure. * Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database. * Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed. * Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner. * All patient files and information are maintained and current at all times. * Participates in company training programs * Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders. * Timely filing of all necessary paperwork into patient charts. * Assist in working various computer reports for quality assurance. * Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists. * Strict adherence to all company policies and procedures. * Performs schedules hours, staggered shifts in accordance to the needs of the company. * Perform all above duties in other company locations when required. * May perform other duties not specifically listed in this position description as assigned by supervisor. * Continually strive to develop your knowledge and skills in all areas of your job. Requirements Position Qualifications * High School Diploma or equivalent * Previous experience in a Clerical or Customer Service environment * Knowledge of Microsoft Office (Word, Excel) etc. * Proficient general office skills (typing, computer, fax, filing, multiple phone line) * Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred Continuing Education As designated by management to include company in services and off-site training programs as appropriate to industry and position. FLSA Status Non-Exempt Licenses, etc. None

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience. Essential Job Functions: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. Maintain store-standards to support a flawless shopping experience. Maintain a high standard of dress to meet the Dress Code policy. Respond promptly to all customer questions providing product and service information. Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty. Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise. Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated. Assist with all sales promotions and visual updates. Other duties as assigned. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time. Education & Credentials: High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

The Corporate Customer Service Representative will field incoming calls from external customers, internal sales representatives, and other internal station staff. These calls are to include: general questions about the company and service offerings, complaints or shipment tracking inquiries. The Customer Service Representative will respond with the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication. Core Duties & Responsibilities: Answer incoming customer calls, emails, and chat to provide detailed information for one-touch resolution Data entry (documenting calls and emails internally) Process shipment change requests and follow up to ensure completion Run customer reports and provide results to appropriate parties on time Review shipment tracking history and report delays Maintain records and logs as required by specific job function Consistently monitor email requests and provide detailed information in a timely fashion Regular and dependable attendance Office cleanliness - work space must be kept neat and organized Other duties as assigned Requirements: Must have at least 1 year of customer service experience Demonstrated ability to carry out assignments to their completion and meet deadlines Ability to establish and maintain effective working relationships with customers, employees, and management Desire for a long term career with an industry-leading company Ability to present and maintain a positive corporate image in a fast paced environment Proactively establish and maintain effective working team relationships with all support departments Must be proficient with Microsoft Office products - in include: Word, Excel, PowerPoint, Outlook, etc Ability to perform general administrative duties to include: use of multi-line phone, perform data entry, filing, photocopies, scanning, etc. Ability to multi task and perform several duties at one time Ability to handle heavy work load and work well under pressure Understanding of industry specific documents (Bill of lading, Master Air Way Bill, TSA forms, Hazamt, etc) High School diploma or GED equivalent Must be able to pass basic Hazardous Materials Training Skills: An ideal candidate will possess a “can do” attitude with a “will do” work ethic Strong verbal and written communication skills Experience with a DOS based operating system AS400 a plus Transportation industry knowledge and experience is a plus Computer skills to include: Microsoft Office, Outlook, and Excel, multiple internet browsers and tabs Ability to type 35 wpm Forward Air is an Equal Opportunity employer.

JOB TITLE Customer Service Representative Responsible for greeting consumers and visitors in a professional manner. Handling all incoming calls and fielding them accordingly, addressing consumer questions and needs, and providing an overall welcoming environment. EDUCATION AND EXPERIENCE: Education: High School Diploma/GED required. Coursework in general office and computers preferred. Licensure: N/A Certification: N/A Experience: Experience in customer service preferred. Knowledge/Skills: General office skills, including strong phone and typing skills. Verbal/written communication skills. Skilled in use of all major computer applications. Punctual with consistent/reliable attendance history. EQUIPMENT: Computer, fax, copier, and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: * Greets consumers and visitors and welcomes them to the office in a professional, polite and welcoming manner. * Maintains a positive, empathetic and professional attitude toward consumers at all times. * Receives telephone calls and referrals in a professional manner using effective listening skills and routes calls to appropriate individuals. * Reviews demographic, insurance and provider information with consumers at every visit and updates records as necessary. * Obtains a copy of the consumers insurance card, driver license and social security card. * Collects the appropriate amount of the consumer's responsibility at each visit, noting the payment and provides the consumer with a receipt. * Balances cash drawer. * Schedules, coordinates and reschedules consumer appointments. * May call to remind consumers of their appointments. * Interviews consumers to collect related data for case-opening paperwork and obtains all required signatures on documentation. * Establishes authorization for services on appropriate consumers with third party payors. * Enters access data on computer system. * Performs other administrative duties such as locking/unlocking doors, opening/distributing mail, typing, filing, faxing and collecting documents to be shredded, etc. * Maintains strict confidentiality of all knowledge gained through contact with consumers. * Attends and participates in regularly scheduled staff meetings and in-services and individual program planning staffing meetings, as needed. * All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: * Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. * Exercise necessary cost control measures. * Maintain positive internal and external customer service relationships. * Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. * Plan and organize work effectively and ensure its completion. * Demonstrate reliability by arriving to work on time and utilizing effective time management. * Meet all productivity requirements. * Demonstrate team behavior and must be willing to promote a team-oriented environment. * Represent the organization professionally at all times. * Demonstrate initiative and strive to continually improve processes and relationships. * Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

McDonald's and its independent franchisees care about their employees and that's why we provide them with an opportunity to learn, grow, and succeed every day. By offering industry-leading education programs and world-class training, we provide opportunities that inspire confidence and foster valuable skills to help employees thrive wherever they are on their journey, whether they stay at McDonald's or go elsewhere. There is a reason more than 80% of employees are proud to work at McDonald's and would recommend working at one of our restaurants. A Crew Team Member at McDonald's is more than just a paycheck - it's a chance to gain life skills and grow as an individual. And for anyone willing to take advantage of these opportunities...we're committed to becoming America's Best First Job. Benefits include: + Free Uniforms + Free employee and manager meals while working + Flexible Schedule + Performance Reviews annually + Great starting pay up to 12.50 an hour with advancement opportunities + Unlimited Growth potential + Fun, Friendly, Fast paced work environment + Insurance available for full time positions See a day in the life of a Crew Team Member at McDonald's ************************************************************ Requirements: We are looking for Friendly, hard working people that want to grow. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. Crew member opportunities are available practically anytime: breakfast, lunch, late nights, weekends - whatever. You'll find out that a McDonald's crew job can help you grow with top notch training as well as our Archways to Opportunity education programs that offer high school completion courses, upfront college tuition assistance and English Language courses. McDonald's can take you anywhere, and give you the benefits you need for your life while doing so. So what does a member of our Crew Team get to do?? - Connect with customers to ensure they have a positive experience - Help customers order their favorite McDonald's meals - Prepare all of McDonald's World Famous food - Partner with other Crew and Managers to meet daily goals and have fun - Keep the restaurant looking fantastic All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We'll teach you the rest. For job openings on your schedule - part time or full time - give us a try. You must be 16 years of age or older to work as a Crew Member at McDonald's. Additional Info: This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices. Requsition ID: PDX_MC_E609896B-D43E-4724-91C6-36E7B036917D_20154 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact ********************************* if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at ************************************************************************************************************************ McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact **********************. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.