Customer Service Representative
Call center agent job in Kansas City, KS
We're partnering with a close-knit, local company to find a professional and detail-oriented Customer Service Representative to join their team. This is a full-time, direct hire role based in Edwardsville, KS, with a consistent schedule of 8:00 AM to 4:30 PM, Monday through Friday. The position is fully in-office, supporting a small, collaborative team in a casual industrial office setting. If you're someone who enjoys helping others, is comfortable managing order details, and likes working in a busy, team-focused environment, this could be a great fit.
Responsibilities:
Take customer orders by phone and email for commercial appliances and parts
Enter detailed product orders accurately, including shipping and freight specifics
Respond to customer inquiries and provide support or escalate as needed
Maintain customer accounts and track order activity in internal systems
Reconcile machine orders with production reports and generate weekly reports
Support key account tracking and documentation for leasing and consignment
Stay flexible and cross-trained, supporting team coverage and shared responsibilities
Assist with other duties as assigned by the customer service manager
Requirements:
Strong attention to detail and ability to keep track of order specifications
Excellent communication skills and a service-oriented approach
Comfortable working in an open office environment with multiple conversations happening
Basic proficiency with Microsoft Office and ability tolearn new software
Reliable, professional, and eager to learn the products and parts they support
Previous customer service experience is a plus
Costco Free Sample Representative
Call center agent job in Kansas City, MO
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop. Additionally, you will provide support to management as needed. We're especially looking for team members who are available to work weekends, when customer engagement is at its peak!
In this position, you'll:
Drive sales by engaging customers and bringing brands to life through live events and product sampling.
Work on weekends (Friday, Saturday, Sunday), when stores are busiest and your impact is greatest.
What we offer:
Competitive wages: $ 15.25 per hour
Growth opportunities - We promote from within
No experience needed - we provide full training and team support
Weekend shifts on Friday, Saturday, Sunday
Customizable benefits including medical, dental, vision, life insurance, wellness programs, and discounts through Associate Perks
Now, about you:
Are friendly, enthusiastic, and comfortable interacting with customers and store management
Are 18 years or older
Available to work 2+ shifts per weekend, Friday through Sunday.
Available to work minimum 3 weekends per month.
Can lift up to 50 lbs. and stand for up to 6 hours
Are comfortable preparing, cooking, and cleaning work areas and equipment
Have reliable transportation
Demonstrate excellent customer service and teamwork
Are a motivated self-starter who works well independently and with others
Always put safety first in a retail environment
If you're ready to make weekends work for you, we can't wait to meet you. Apply now and start making a difference where it matters most!
Call Center Representative
Call center agent job in Lees Summit, MO
Job Type: Full-Time or Part-Time Hours: Monday-Friday, 8:00 AM - 5:00 PM (flexible scheduling available within these hours) Compensation: Based on experience Benefits: Supportive team, flexible hours, and more!
About the Role
We're looking for a friendly, motivated, and detail-oriented Call Center Representative to join our team! In this role, you'll be the first point of contact for subcontractors across the country, sharing project opportunities and helping us build strong industry relationships. Whether you're looking for full-time or part-time work, we offer a flexible schedule and a welcoming office environment.
Key Responsibilities
Make outbound calls to subcontractor companies nationwide
Share information about current projects out to bid
Accurately document and update contact records based on interactions
Maintain a positive and professional tone in all communications
Collaborate with team members to support project goals
What We're Looking For
Previous experience in customer service, sales, or a related field is a plus
Clear and confident communication skills
Strong organizational skills and the ability to multitask
Positive attitude and professional demeanor
Excellent written and verbal communication
Comfortable working in a fast-paced, team-oriented environment
Why You'll Love Working Here
Flexible scheduling between 8 AM and 5 PM to fit your lifestyle
Casual dress code
Supportive leadership and a fun, fast-paced team
Great company culture that values your contributions
Customer Service Representative (NE)
Call center agent job in Kansas City, MO
DP World is growing, and we need motivated and reliable Supplier Compliance Specialists-Lead in Kansas City, MO! The ideal candidate is fast learning, quick thinking and reliable. When you join our team, you will have the opportunity to participate in training for the necessary skills and experiences that will change your career!
What DP World offers you
* Free snacks and drinks.
* Competitive medical, dental, vision and 401K benefits.
* Career growth - opportunity doesn't stop once you are in the door.
* Competitive vacation and PTO plans.
* Safe workplace, team environment, and management who cares!
SUMMARY OF THE POSITION
How you will contribute:
* Document installation progress and update asset management systems.
* Coordinate efficient operation of the department and ensure procedures are documented and followed.
* Assist with monitoring daily KPI's, Quality Metrics, & productivity administration is completed accurately and on time.
* Liaison with all operational departments to ensure smooth workflow & maximum synergy.
* Follow detailed deployment instructions, technical diagrams, and build sheets.
* Perform basic hardware diagnostics and troubleshooting (e.g., verifying connections and equipment status LEDs).
* Assist with planning and participating in the warehouse operations and activities.
* Responsible for assisting with training, development, and execution of supplier and customer policies and procedures.
* Administer all reports and documentation relative to assigned processes.
* Ensure that all supplier & shippers comply to the customer quality standards, compliance, and expectation according to the SOP
* Assist with research and reconcile any exception inventory discrepancies.
* Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
* Assist Supervisor with the update of the Inbound Supplier Tier Audit Process chart.
* Work with the Operations team to review operational requirements and ensure adherence to all standard operating procedures.
* Assist Supervisor with quality audits and multiple audit functions, including but not limited to, container audits, package audits, material audits and
* Identify process opportunities to increase productivity and reduce processing failures to promote high quality processing.
* Constructively observe processes and procedures to provide feedback.
* Other duties as assigned to the supplier compliance team.
Your Key Qualifications
* High school diploma required; knowledge of quality standards (ISO9001, 14001, 45001) a plus.
* Strong verbal and written communication, analytical, and organizational skills.
Preferred Qualifications
* 3-5 years' experience in a B2B service-related position.
* 2-3 years' Quality Assurance.
* Experience as an Auditor in a Logistics and/or Manufacturing environment.
* Experience working within a Data Center
Quality & Safety Requirements
Quality
* Conform to the processes and requirements of our integrated management system.
* Achieve effectiveness of our integrated management system by following the Quality Policy and meeting company objectives.
Safety
* Work to be compliant with the company environmental, health and safety standards and rules
Shift:
* 1A: Monday - Thursday, 6:00 AM - 4:30 PM
* 2B: Thursday - Sunday, 3:30 PM - 2:00 AM
* 3A: Monday - Thursday, 10:30 PM - 8:00 AM
These shift schedules are subject to change depending on the customer's workload
About the Role
How you will contribute
* Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA's.
* Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams and tracked through to resolution.
* Compiling, reviewing and actioning reporting suites for our key account customer and syncreon business per KPI requirements.
* Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
* Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
* Carrier performance reporting against agreed KPI's and actioning trends for root cause & corrective actions.
* Participating in weekly carrier & customer task meetings along with monthly reviews & QBR's.
* Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
* Providing daily/weekly/monthly reporting suite from the syncreon TMS system per required customer & carrier customised reporting requirements.
* Participating in syncreon control tower / customer projects.
* Being the voice of the customer.
Your Key Qualifications
* Fluency in oral & written English is essential.
* 2 years' work experience in a high tech customer services and logistics' environment.
* Excellent knowledge of the Microsoft office suite, with proven reporting & presentation skills.
* Responsiveness in dealing with Customer requests.
* Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.
* Excellent interpersonal skills.
* Ability to work as part of a team and assist other team members during peak volume periods
* Experience in carrier network management.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
Nearest Major Market: Kansas City
Job Segment: Logistics, Supply Chain, Data Center, Quality Assurance, QA, Operations, Quality, Technology
Sales and Customer Solutions Representative
Call center agent job in Overland Park, KS
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
What our Sales and Customer Solutions Representatives Enjoy Most About the Role
* Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
* Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
* Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
* Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
* Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.
Working Conditions
* Normal office environment.
Required Qualifications
Education
* High school diploma or equivalent
Experience
* 6 months of customer service or phone sales experience to enhance customer satisfaction and retention
Technical Skills
* Knowledge of cable communications products: TV, internet, and telephone
Skills & Abilities
* Strong English communication skills
* Flexibility for variable hours, including weekends and holidays
* Adaptability and problem-solving in dynamic environments
Preferred Qualifications
* 1+ years of call center experience
#ZRSM2
CRT110 2025-65411 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Outbound Call Center Data Collection Agent - CES
Call center agent job in Kansas City, MO
Telaforce, a Titan Technologies company, is HIRING in the heart of downtown Kansas City!
Day Shift/No Weekends!
40 hours per week
401k with Company match up to 5%
HSA ($50/month company contribution)
11 Paid Holidays
Promote from within policy
Commuter Benefits
Walk to Crown Center/Union Station!
We're interviewing now to fill multiple Outbound Call Center Data Collection Agent positions to support the Bureau of Labor Statistics (BLS). If you are looking for meaningful work, where YOU can have an impact on our nation's economic policy, listen here to learn about how Erica supports BLS, and read on to learn more!
In this role, you will work on our federal contracting team, using your strong customer service and phone skills to contact companies across the United States. You will cold call and enroll these companies in the government's payroll surveys.
This is important work for our nation! BLS uses the data you will be collecting to measure labor market activity, working conditions, price changes, and productivity in the U.S. economy to inform public and private decision making.
Your typical duties shall include, but are not limited to:
You will be cold calling companies to meet monthly performance obligations.
Process confidential data records obtained through telephone interviews or other approved means.
Identify and resolve inconsistencies in respondent's responses.
Establishing a rapport with potential respondents and enrolling companies into the BLS Current Employment Statistics (CES) Program.
Ensuring quality control of collected data while identifying and reporting problems in obtaining valid information.
Interpreting numerical data, reviewing error messages, and correcting data where applicable.
Adhering to daily, weekly, and monthly performance targets.
Research target company contact information online.
You must have:
Proficiency with basic computer functions, to include typing a minimum of 40 wpm, is required.
Proficiency with Microsoft Word is required. Additional Microsoft Office experience is preferred.
Demonstrated experience using the internet for research.
Displays excellent oral and written communication skills.
Strong interpersonal skills and the ability to communicate clearly and effectively.
Basic math skills, to include the ability to round, quantify, and analyze numbers.
Ability to successfully pass a level 2 government background investigation and drug screen inclusive of medical marijuana.
High school diploma or equivalent
Minimum two (2) years of relevant experience
Preferred Experience
Call center, strong customer service and sales experience
Consistent work history and excellent attendance record
Excellent persuasive/negotiation skills
Bilingual (Spanish)
Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Titan is proud to be a Service Disabled Veteran Owned Business.
call center nurse specialist
Call center agent job in Overland Park, KS
Duration : 6 Months (Possible Extension based on the business needs) Job Title : Call Center Nurse Specialist Work Schedule : Mid Shift 11:30-8:00pm with one 9pm or 10pm shift and every other Saturday or Sunday
Job Description:
Provides telephonic professional nursing services in support of contracts serviced by Proherant to include: telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers and healthcare professionals. Works under moderate supervision.
Essential Duties and Responsibilities
1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include:
• Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
• Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients.
• Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
• Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes
• Educator: Complete patient teaching in relation to the use of products
2. Participates in program specific customer meetings and training sessions.
3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
4. Performs special projects and performs other duties as it pertains to specific contract performance.
Other Job Functions
Performs other related duties as assigned or requested.
Scope of Position Responsibilities
For Funds, Costs or Profits: NA
For Supervision: NA
For Internal and External Relationships: Responsible for customer and patient interactions.
Scope of Position Responsibilities, Continued
For Organization Influence: Limited - Works within the guidelines of a specific program.
Limits of Authority: Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director.
Job Qualifications
Required Education and Experience: Associate's Degree or Diploma in Nursing, Associate's Degree or Diploma in Health Care Science, Doctor of Pharmacy (PharmD.) or the equivalent. Advanced degree or certification preferred. Five years health care related experience generally preferred. RN licensure in the state(s) of practice required.
Preferred Education and Experience: Bachelor's Degree in Nursing with advanced certification. Five years health care related experience. RN with Rx sales or clinical telephonic expertise.
License/Certifications
Ability to obtain and sustain Nursing license in required states including but not limited to: California, Kansas, and state of assigned practice.
Additional Skills
Analyze data
Answer telephones
Develop/maintain networks on a broad cross section
Effective at group involvement
Handle multiple tasks
Compile data/statistics
Establish filing system
Input data into computer systems
Use computerized spreadsheets to conduct analysis
Problem solving
Research information
Strong communications-written and verbal
Time management
Effective interpersonal, negotiating and communication skills required.
Computer Skills
Data entry
Visual concentration on computer screens
Multi-user computer systems
Personal Computer
Microsoft Office - Word, Excel, Microsoft Office
Working Conditions/Physical Demands
Normal office environment
Lifting under 10 pounds
Ability to travel for contract requirements
Qualifications
RN License for Kansas
Additional Information
Thanks & Regards,
Mahesh Kumar
|
Team Recruitment
|
Mindlance, Inc.
|
W
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************
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Easy ApplyCustomer Solutions Representative
Call center agent job in Olathe, KS
Job Posting Text Are you looking for a chance to grow your career with a company that invests in your future? Husqvarna Construction is hiring Customer Solutions Representatives to join our friendly, supportive team in Olathe, KS. This is a great opportunity for someone who is reliable, detail-oriented, and enjoys helping people. No previous experience in customer service or call centers is required. We're looking for positive attitudes and a willingness to learn!
Shift
Our CSRs enjoy daytime working hours (with 8-hour shifts between 7:00 a.m. and 6:00 p.m.), Monday - Friday.
What You'll Do
As a Customer Solutions Representative, you'll be one of the first voices our customers hear. You'll support them with product questions, order processing, and shipment updates, all while learning valuable skills and growing within our organization.
Your day-to-day might include:
* Talking to customers and our sales team by phone or email
* Placing and tracking product orders
* Providing accurate information about our tools and equipment
* Using systems like email, CRM, SAP/ERP, and Microsoft Office to support your work
* Learning about products and recommending solutions based on customer needs
What We're Looking For
We don't expect you to know everything on day one. We do expect:
* A high school diploma or GED
* A desire to build a long-term career with a stable, respected company
* Clear communication skills and a helpful attitude
* Attention to detail
* Proficiency typing and using computers
* The ability to work well in a team and stay organized in a fast-paced environment
* Reliability. You show up on time, ready to contribute
What You'll Get
We believe in rewarding our employees for their hard work and dedication:
* Competitive hourly pay
* Full benefits starting on your first day (medical, dental, vision)
* Paid time off and sick leave after 90 days
* 401(k) with company match and immediate vesting
* Employee discounts on Husqvarna products
* Paid parental leave (up to 12 weeks)
* Education assistance to help you grow your career
* Support for first-time homebuyers
Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Founded in 1689. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas.
Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.
Last date to apply:
We are continuously accepting applications
Customer Solutions Representative
Call center agent job in Olathe, KS
Job Posting Text
Are you looking for a chance to grow your career with a company that invests in your future? Husqvarna Construction is hiring Customer Solutions Representatives to join our friendly, supportive team in Olathe, KS. This is a great opportunity for someone who is reliable, detail-oriented, and enjoys helping people. No previous experience in customer service or call centers is required. We're looking for positive attitudes and a willingness to learn!
Shift
Our CSRs enjoy daytime working hours (with 8-hour shifts between 7:00 a.m. and 6:00 p.m.), Monday - Friday.
What You'll Do
As a Customer Solutions Representative, you'll be one of the first voices our customers hear. You'll support them with product questions, order processing, and shipment updates, all while learning valuable skills and growing within our organization.
Your day-to-day might include:
Talking to customers and our sales team by phone or email
Placing and tracking product orders
Providing accurate information about our tools and equipment
Using systems like email, CRM, SAP/ERP, and Microsoft Office to support your work
Learning about products and recommending solutions based on customer needs
What We're Looking For
We don't expect you to know everything on day one. We do expect:
A high school diploma or GED
A desire to build a long-term career with a stable, respected company
Clear communication skills and a helpful attitude
Attention to detail
Proficiency typing and using computers
The ability to work well in a team and stay organized in a fast-paced environment
Reliability. You show up on time, ready to contribute
What You'll Get
We believe in rewarding our employees for their hard work and dedication:
Competitive hourly pay
Full benefits starting on your first day (medical, dental, vision)
Paid time off and sick leave after 90 days
401(k) with company match and immediate vesting
Employee discounts on Husqvarna products
Paid parental leave (up to 12 weeks)
Education assistance to help you grow your career
Support for first-time homebuyers
Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Founded in 1689. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas.
Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.
Last date to apply:
We are continuously accepting applications
Auto-ApplyCustomer Success Representative
Call center agent job in Kansas City, MO
JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations. We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.
Main Duties and Responsibilities:
Main point of contact for our customer's operational team
Direct communication with customer in both written and verbal form
Provide feedback / resolve operational issues
Order management, tracking and troubleshooting, leveraging OMS (Order Management System)
Understand and support the flow of information to customers for accounting, reporting and inventory
Ensuring SKU's, PO's, Inventory, Kitting Orders etc. set-up, updated as needed
Communicate and coordinate with internal team members / departments to support excellent performance for our customers
Ensure accurate and timely monthly billing invoices
Understand customer contracts
Contribute to profitability of business with customer
Maintain accurate records of customer interactions
Facilitating the understanding and executing of customer operational requirements with internal team
Create reports, evaluate information, track costs as required supporting the customer account
Interface with third-party vendors, learning additional software processes
Coordinate activities in the contact center including; updating promotions, forecasting volume, improvement of service levels by assisting in the training of call center agents
Manage tasks for both internal and external projects
Gather and share customer feedback
Identify opportunities to continuously improve
Be a goodwill ambassador for the company by courteous treatment of all customers
Provide exceptional service to all internal and external customers
Assumes additional related responsibilities as required
Requirements:
Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Critical thinker with strong analytical, problem solving and prioritization skills
Excellent communication skills
Flexible
Why Join Us
Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family's well-being
Company team wear allowance
401k with company match
Company sponsored social events
Community volunteering
Auto-ApplyCustomer Service Representative
Call center agent job in Kansas City, KS
Benefits:
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Vision insurance
Wellness resources
Do you like helping customers find what they need, driving sales, and keeping things fun? For over 30 years, FASTSIGNS of Kansas City has been a part of the KC community, and we're looking for someone to join our team!
At FASTSIGNS of Kansas City, we've worked hard to create a customer-focused culture while having fun with our team. This has allowed us to become a million-dollar-plus center that ranks in the top 100 FASTSIGNS centers while retaining fantastic team members who get the job done. Our production team is rich in knowledge and possesses the technical expertise to conquer even the most complex challenges. Our Inside Sales Team has been dedicated to us for several years and has developed personal relationships with many of our customers, always finding innovative solutions to their problems. When not hard at work, we enjoy team-building activities, such as supporting local eateries or hosting backyard barbecues.
We are currently located in Westport. However, our team is searching for a new space close by we can move into at the beginning of 2024. We seek an inspiring new space with larger working areas to accommodate our rapidly growing business. The new space will offer significantly more square footage of workspace, updated equipment, and an expanded vehicle wrap bay. We constantly seek input from team members on making our new space more than just an office; we want to make it something we're proud to show off!
If this sounds like a place you'd like to work, please review the position details and send us your resume!
Duties include:
Greet and assist walk-in, email, E-commerce, and phone customers.
Chat and connect with customers and decision-makers.
Recommend excellent products and follow Brand Standards.
Find and contact sales prospects creatively.
Build and manage a leads list through referrals, calls, mail, and email.
Follow up on new leads from calls, marketing, and emails.
Learn pricing and proposal models inside out.
Handle project paperwork and follow procedures from start to finish.
Prepare estimates and follow up on them.
Update customers on order status and schedule changes.
Execute fun marketing tasks: mailers, thank-you cards, call-mail-call programs, press releases, and campaigns.
Keep the retail space clean, organized, and inviting.
Support the team with reports, invoicing, and regular paperwork.
Prepare and share status reports for weekly team meetings.
Assist with the company's marketing plans when needed.
Conduct market research, competitive shopping, and customer surveys.
Resolve customer issues with a smile.
Build great relationships with support departments.
Follow all company policies and ethics codes.
Check-in with customers within 3-5 days for satisfaction.
Embrace the “Everybody Sells” mindset and spot sales opportunities.
Answer phones and help at the front counter when needed.
Understand the sales process to provide customer solutions.
Previous Customer Service Experience:
Previous customer service experience in retail, hospitality, reception, barista, host, or server.
Face-to-face customer interaction experience.
Administrative tasks experience, including scheduling, correspondence, and data entry.
Professional experience with handling calls, call routing, and message taking.
Experience in taking and processing job orders.
What we're offering:
$13 to $20 per hour, depending on experience.
Paid Health Insurance.
Profit sharing
Paid vacation and sick days.
Full time.
Monday through Friday.
FASTSIGNS is the franchise industry leader with over 700 locations. We have the most extensive training programs, both online and in-person, in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS, we pride ourselves on providing the best customer service in the sign industry, and to prove it, we survey our customers to ensure we constantly improve our service.
Compensation: $13.00 - $20.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyRep, Customer Ser I
Call center agent job in Kansas City, KS
Here at IAA, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.
Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.
Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (vimeo.com)
What Do IAA Customer Service Reps Do?
Provide a variety of customer support services through the mail, telephone, and direct personal contact
Process orders and assignments and enter data into our internal computer systems
Reference pricing and delivery information
Respond to customer questions, inquiries, and requests
Set up new and maintain existing records
Perform word processing assignments, filing, and related clerical duties
Process paperwork in preparation for auction day, securing necessary approvals
Assist with other duties around the office to help out
What are the Requirements?
Ability to communicate comfortably with customers
A phenomenal teammate, willing to assist your peers
Digital literacy
Time management skills
Positive attitude
Ability to work independently
Strong interpersonal skills
Professional and clean appearance
We'd also love someone open to learning automobile titling as part of their development!
Education and Certification Requirements:
A high school diploma is awesome, but equivalent work experience would be great too!
0-2 years' previous work experience
In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.
About IAA, an RB Global, Inc. company:
IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Auto-ApplyEvening Shift Call Center Representatives
Call center agent job in Lenexa, KS
NOW HIRING EVENING SHIFT CUSTOMER SERVICE AGENTS!!
*****
Work for a company that has been one of the leading technological and BPO providers in the industry. We are a BPO and solution technologies team representing various companies within the financial, healthcare, government and transportation industries. We are constantly looking to add value to our amazing environment and you may be the perfect fit. We are currently hiring Customer Service /Chat Representatives. This is an entry level career opportunity and the ideal candidate will be eager to learn, possess excellent grammar, written and oral skills. Must be professional in demeanor and proficient with computer applications. At Covisian, we value our employees and realize that they are our biggest assets.
That is why we offer:
· Paid training
· Earned paid personal time off (PTO) and Holiday Pay (After 90 Days of Employment)
· 401K benefits with company match
· Health, Dental, Vision and Volunteer Life Insurance (first of the month after 60 days)
· Immediate bonus potential
· We are partnered with ZayZoon to offer you Wages On-Demand so you can access your earned wages before your pay date.
· Room for growth within the company. Centrinex is proud of our record of promoting within- currently, 99% of our CSRIII, CSR IV, and upper management positions were promoted from within
· Great Corporate Culture Work Atmosphere that includes- Casual dress code, multiple schedules, monthly activities promoting company pride and philanthropy led by our Activity Committee, and Monthly employee recognition for performance milestones
· Extensive continuing education available through Centrinex University, The CSR Experience, Employee Bill of Rights, CSR Leadership Prep Academy, Leadership Development Internship, team meetings, and coaching.
SO, IF THIS IS MUSIC TO YOUR EARS... TALK TO US!!!
"Covisian prides itself on teamwork and beating the expectations of our clients. Employees will likely be asked from time to time to work hours or ad hock projects outside of their normal assignments."
Covisian is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other characteristics protected by law. We E-Verify, background & credit check.
· 401(k)
· Dental insurance
· Flexible schedule
· Health insurance
· Paid time off
· Vision insurance
Work Location: In person.
Call Center Rep (GS Apple)
Call center agent job in Lenexa, KS
Tired of the same old call center jobs????
Here at Radius, we are building a new call center team!! This new client will provide an opportunity to get in on the ground floor and grow! Come grow your career with us!
The Call Center Representative is responsible for effectively negotiating the resolution of past due accounts on behalf of clients while maintaining a high level of customer satisfaction. $14 per hour + Bonus Equipment Provided (Desktop Setup --Must be Hard-Wired into internet)
Training Schedule: 8am-5pm CST Monday-Friday for first 2 weeks.9am-6pm CST Monday-Friday for 3rd week.
Work Schedule: 8 hour shifts Monday-Friday.Requires 1 late night each week until 8pm CSY Stay Bonus: $150 at 30 Days in Production $250 at 90 days in Production $250 at 180 Days in Production_______________________ $650 in Total Stay Bonus
Benefits: Paid TrainingBenefits--Medical, Dental, Vision, Life Insurance, 401K w/ a match after 1 Yr.Paid Time OffHoliday PayShort and Long-term DisabilityUnlimited referral bonus program
Qualifications High School Diploma or GED is required
Radius Global Solutions, LLC is an Equal Opportunity Employer EEO/Veteran/Disabled
Auto-Apply988 Crisis Call Center Representative/Peer
Call center agent job in Kansas City, KS
Job DescriptionDescription:
Purpose:
Wyandot BHN is looking for Clinical Professionals to perform behavioral health crisis hotline intervention, brief screening, and referrals for various services in its 24/7, 988 Call Center. The Intent of the 988-phone number is to prevent suicide, divert individuals from hospitals and law enforcement contact, and support individuals in navigating resources to meet their needs. This team will be embedded in the Crisis Department of Wyandot BHN.
Duties Include:
· Answer 24-hour 988 crisis line calls, providing empathetic and compassionate support.
· Assess suicide risk and other safety-related concerns along with evaluating the needs of the callers.
· Making the least restrictive level of care recommendations and coordinating care for the callers.
· Conduct outreach calls to individuals identified in need of support.
· Develops complex intervention plans to address the clinical needs of callers.
· Collaborates with the Wyandot Mental Health Center teams and other community agencies to advocate for callers.
· Helps develop safety plans to best support the health and wellness of callers.
· Forwarding of all necessary documentation regarding services provided and assisting with data collection in support of Program goals.
Maintains needed training to meet job expectations, compliance, and position competency.
Follows and complies with all local, state, and federal regulations, laws, and standards including all job-specific guidelines and codes.
Follows all organizational and departmental policies, procedures, and practices including those outlined in the employee handbook or other work-related references and resources. Upholds and activity demonstrate the Mission, Vision, and Values in all interactions.
Upholds confidentiality and proper safeguarding and handling of Protected Health Information (PHI) as outlined under the provisions of HIPAA privacy regulations [Health Insurance Portability and Accountability Act of 1996], related policies and practices.
Performs other duties as assigned by immediate supervisor or designate.
Schedule: Thursday-Saturday from 7:00p-7:00a and initial training is during the day
Requirements:
Job Requirements, Education, and Qualifications
· High School Graduate (or equivalent). Peer Support with Certified Peer Support Certification. Preferred bachelor degree in social work, Counseling, or Psychology or other Human Services field.
· Applicants who meet Kansas licensure requirements may be considered if Kansas Licensure is obtained by the time of an employment offer and licensure is pending confirmation at the time of employment application.
· The clinician will have access to all rules and regulations and is expected to refer to these as needed to ensure agency practices and processes are in compliance. Clinicians must be familiar with all requirements affecting the operation of clinical services.
· The clinician must be familiar with agency policy and procedures in all areas. Clinicians must also maintain knowledge of best practice information with regard to the provision of quality services and support for Clients.
· The Clinician must be self-directed. The Clinician will have access to their supervisor on an ongoing basis through face-to-face contact, via email, and through written correspondence or telephone. The Clinician must be able to judge the need for consultation with their supervision as the majority of duties are performed with limited supervision.
· Clinician must be familiar with risk management issues and safety procedures to ensure
that consistent efforts are made for implementation. The Clinician is responsible for monitoring
the safety practices of others and it is crucial that this duty be completed in a thorough manner to ensure that Clients served are safe.
Must pass clearance through the Kansas Child Abuse/Neglect Register and Criminal Background Check.
Customer Service Teammate
Call center agent job in Overland Park, KS
TEXT "GOCARWASH" to 25000 to signup for an interview!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $17.00/hour, which includes a base pay of $15.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Customer Service
Call center agent job in Independence, MO
Now Hiring: Customer Service Representative
Be the Friendly Face Behind Every Great Experience at McKeever's Price Chopper!
Are you outgoing, organized, and passionate about helping people? McKeever Price Chopper is looking for dedicated individuals to join our team as Customer Service Representatives. This vital role supports our customers by providing exceptional service, resolving concerns, and ensuring a smooth and enjoyable shopping experience.
Position Overview:
As a Customer Service Representative, you'll serve as a key point of contact for shoppers, assisting with returns, answering questions, and resolving issues professionally and promptly. You'll play a crucial part in maintaining customer satisfaction and upholding the store's friendly and efficient atmosphere.
Key Responsibilities:
Greet customers with a positive, helpful attitude
Respond to inquiries regarding products, policies, and services
Assist with returns, exchanges, and complaints courteously and efficiently
Operate customer service desk systems, including phones, POS terminals, and office equipment
Communicate clearly with customers and coworkers
Operate the register quickly and accurately, handling various forms of payment
Stay informed on regulations regarding WIC, food stamps, alcohol/tobacco, and lottery (if applicable)
Maintain knowledge of store promotions, loyalty programs, and procedures
Support other departments and assist with front-end operations as needed
Ensure the customer service area is clean, stocked, and organized
Requirements
Minimum Qualifications:
Strong communication and interpersonal skills
A friendly and professional demeanor
Ability to handle stressful or emotional customer situations with patience
Dependable, punctual, and detail-oriented
Basic computer and math skills
Physical Requirements:
Stand for extended periods (up to 8 hours)
Frequent bending, reaching, and light lifting (up to 25 lbs)
Ability to use phones, scanners, and office tools regularly
Employee Benefits:
Daily Pay Option - Access your earnings when you need them
Medical Benefits - Available to full-time team members
401(k) Program - Plan for your future with our retirement savings program
On-the-Job Training - Learn while you work with hands-on support
Why Join McKeever Price Chopper?
At McKeever's, we're more than a grocery store - we're part of the community. Join a team that values respect, service, and teamwork. We offer a positive work environment with room to grow and succeed.
Apply Today!
Take the next step in your career with McKeever Price Chopper. Apply now to become a Customer Service Representative and help us serve our cus
Call Center Representative
Call center agent job in Lees Summit, MO
Job DescriptionCall Center Representative
Job Type: Full-Time or Part-Time Hours: Monday-Friday, 8:00 AM - 5:00 PM (flexible scheduling available within these hours) Compensation: Based on experience Benefits: Supportive team, flexible hours, and more!
About the Role
We're looking for a friendly, motivated, and detail-oriented Call Center Representative to join our team! In this role, you'll be the first point of contact for subcontractors across the country, sharing project opportunities and helping us build strong industry relationships. Whether you're looking for full-time or part-time work, we offer a flexible schedule and a welcoming office environment.
Key Responsibilities
Make outbound calls to subcontractor companies nationwide
Share information about current projects out to bid
Accurately document and update contact records based on interactions
Maintain a positive and professional tone in all communications
Collaborate with team members to support project goals
What We're Looking For
Previous experience in customer service, sales, or a related field is a plus
Clear and confident communication skills
Strong organizational skills and the ability to multitask
Positive attitude and professional demeanor
Excellent written and verbal communication
Comfortable working in a fast-paced, team-oriented environment
Why You'll Love Working Here
Flexible scheduling between 8 AM and 5 PM to fit your lifestyle
Casual dress code
Supportive leadership and a fun, fast-paced team
Great company culture that values your contributions
Call Center Representatives
Call center agent job in Overland Park, KS
Job Description
*****
Work for a company that has been one of the leading technological and BPO providers in the industry. We are a BPO and solution technologies team representing various companies within the financial, healthcare, government and transportation industries. We are constantly looking to add value to our amazing environment and you may be the perfect fit. We are currently hiring Customer Service /Chat Representatives. This is an entry level career opportunity and the ideal candidate will be eager to learn, possess excellent grammar, written and oral skills. Must be professional in demeanor and proficient with computer applications. At Covisian, we value our employees and realize that they are our biggest assets.
That is why we offer:
· Paid training
· Earned paid personal time off (PTO) and Holiday Pay (After 90 Days of Employment)
· 401K benefits with company match
· Health, Dental, Vision and Volunteer Life Insurance (first of the month after 60 days)
· Immediate bonus potential
· We are partnered with ZayZoon to offer you Wages On-Demand so you can access your earned wages before your pay date.
· Room for growth within the company. Centrinex is proud of our record of promoting within- currently, 99% of our CSRIII, CSR IV, and upper management positions were promoted from within
· Great Corporate Culture Work Atmosphere that includes- Casual dress code, multiple schedules, monthly activities promoting company pride and philanthropy led by our Activity Committee, and Monthly employee recognition for performance milestones
· Extensive continuing education available through Centrinex University, The CSR Experience, Employee Bill of Rights, CSR Leadership Prep Academy, Leadership Development Internship, team meetings, and coaching.
SO, IF THIS IS MUSIC TO YOUR EARS... TALK TO US!!!
"Covisian prides itself on teamwork and beating the expectations of our clients. Employees will likely be asked from time to time to work hours or ad hock projects outside of their normal assignments."
Covisian is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other characteristics protected by law. We E-Verify, background & credit check.
In conjunction with candidacy and potential employment I provide my express consent and authorization for Covisian and/or its subsidiaries, affiliates, other related entities, successors, and/or assigns, and those working on its behalf to contact me at any telephone number I provide using an automated telephone dialing system or artificial or prerecorded voice (including, without limitation, using artificial intelligence "AI"). My consent to receive telephone communications is not required to apply for a position. I may revoke consent by replying "STOP" to any text message I receive, or verbally on any telephone call I may receive. Alternatively, I may submit a request to support@confirm.global
· 401(k)
· Dental insurance
· Flexible schedule
· Health insurance
· Paid time off
· Vision insurance
Work Location: In person.
988 Crisis Call Center Representative/Peer
Call center agent job in Kansas City, KS
Purpose:
Wyandot BHN is looking for Clinical Professionals to perform behavioral health crisis hotline intervention, brief screening, and referrals for various services in its 24/7, 988 Call Center. The Intent of the 988-phone number is to prevent suicide, divert individuals from hospitals and law enforcement contact, and support individuals in navigating resources to meet their needs. This team will be embedded in the Crisis Department of Wyandot BHN.
Duties Include:
· Answer 24-hour 988 crisis line calls, providing empathetic and compassionate support.
· Assess suicide risk and other safety-related concerns along with evaluating the needs of the callers.
· Making the least restrictive level of care recommendations and coordinating care for the callers.
· Conduct outreach calls to individuals identified in need of support.
· Develops complex intervention plans to address the clinical needs of callers.
· Collaborates with the Wyandot Mental Health Center teams and other community agencies to advocate for callers.
· Helps develop safety plans to best support the health and wellness of callers.
· Forwarding of all necessary documentation regarding services provided and assisting with data collection in support of Program goals.
Maintains needed training to meet job expectations, compliance, and position competency.
Follows and complies with all local, state, and federal regulations, laws, and standards including all job-specific guidelines and codes.
Follows all organizational and departmental policies, procedures, and practices including those outlined in the employee handbook or other work-related references and resources. Upholds and activity demonstrate the Mission, Vision, and Values in all interactions.
Upholds confidentiality and proper safeguarding and handling of Protected Health Information (PHI) as outlined under the provisions of HIPAA privacy regulations [Health Insurance Portability and Accountability Act of 1996], related policies and practices.
Performs other duties as assigned by immediate supervisor or designate.
Schedule: Thursday-Saturday from 7:00p-7:00a and initial training is during the day
Requirements
Job Requirements, Education, and Qualifications
· High School Graduate (or equivalent). Peer Support with Certified Peer Support Certification. Preferred bachelor degree in social work, Counseling, or Psychology or other Human Services field.
· Applicants who meet Kansas licensure requirements may be considered if Kansas Licensure is obtained by the time of an employment offer and licensure is pending confirmation at the time of employment application.
· The clinician will have access to all rules and regulations and is expected to refer to these as needed to ensure agency practices and processes are in compliance. Clinicians must be familiar with all requirements affecting the operation of clinical services.
· The clinician must be familiar with agency policy and procedures in all areas. Clinicians must also maintain knowledge of best practice information with regard to the provision of quality services and support for Clients.
· The Clinician must be self-directed. The Clinician will have access to their supervisor on an ongoing basis through face-to-face contact, via email, and through written correspondence or telephone. The Clinician must be able to judge the need for consultation with their supervision as the majority of duties are performed with limited supervision.
· Clinician must be familiar with risk management issues and safety procedures to ensure
that consistent efforts are made for implementation. The Clinician is responsible for monitoring
the safety practices of others and it is crucial that this duty be completed in a thorough manner to ensure that Clients served are safe.
Must pass clearance through the Kansas Child Abuse/Neglect Register and Criminal Background Check.
Salary Description 20.00 per hour based on experience