Call center agent jobs in Spring, TX

To work with parents, campuses, and transportation personnel on day to day operations. This will include responding to telephone calls, looking up student information, and reading electronic maps. DUTIES and RESPONSIBILITIES: * Answer incoming calls and provide assistance as needed. * Handle questions and requests that fall within level of responsibility. * Access automated Transportation routes and reports to provide route information as appropriate. * Assist in checking routes for various reasons such as time schedules, mileage, road conditions, new addresses, etc. * Assist in radio dispatching to bus drivers. * Efficiently and effectively maintain a call log for each call received. * Maintain excellent attendance. * Maintain confidentiality of information. * Other duties as assigned. EXPERIENCE: QUALIFICATIONS: Education/Certification: * High School Diploma or GED Special Knowledge/Skills: * Ability to communicate effectively with others in a patient and cooperative manner * Ability to communicate professionally on radio * Working knowledge of Microsoft Windows * Able to communicate and work with bus drivers/monitors on routing needs * Ability to learn CISD programs (Routing Software, GPS, View It, Zonar, etc) * Must have excellent phone etiquette * Must have a positive attitude with the ability to work as a team player CONTACT INFORMATION: Maintain emotional control under stress. Occasional prolonged and irregular hours. Ability to read, communicate verbally, understand verbal and written directions, and work with minimal supervision. Frequent sitting, phone use, and working in crowded spaces. APPLY TO: To apply for this position, click "login" above. Additionally, once you've logged into your WinOcular application, upload your current resume and letter of interest and ensure your application is updated. Current employees must apply using the internal system. Directors have requested no telephone calls, please. SALARY: Minimum hourly rate - $13.70 DAYS: 236 START DATE: 2025-2026 School Year

The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor. Duties & Responsibilities: Ensure that customers understand product information, and be able to provide additional information to customers as needed. Communicate effectively with individuals/teams in the department to ensure high quality and timely expedition of customer requests. Maintain call center database by entering information. Ensure all calls are answered in a timely manner. Track incoming/outgoing packages for customers. Resolve customer complaints, concerns and request. Follow up with customers to collect fees for tool replacement. Complete tasks in a timely manner by meeting or beating deadlines. Perform other duties as assigned. Education & Experience: High School Diploma or equivalent required. 2+ years of Call Center experience required. SAP experience is a plus. Sales experience is a plus. Bilingual (English/Spanish) is required. Skills & Abilities: Strong knowledge of Microsoft Office including Word, Excel, Outlook, etc. Ability to type 50 WPM. Effective listening skills. Ability to multi-task. Ability to handle escalated calls Excellent interpersonal, written, and oral communication skills.

Job DescriptionCall Center Agent - Service Department - Don McGill Toyota Houston Don McGill Toyota Houston is seeking a full time Call Center Agent for our growing service department. We are currently looking for an energetic personality with strong organization and communication skills. The candidate must also be a self-starter, a quick learner, and a multi-tasker. Service call center experience a plus! but not required. Our call center agents help manage communications for the needs of our growing service department. Skill set and tasks required in the following areas: Answering incoming calls Logging customer information into our software Schedule service department appointments Respond to customer web based requests Follow up communication via phone and/or email Computer proficiency using MS Office, email, and general internet The ability to learn and utilize multiple computer programs Previous call center experience preferred but not required The ability to meet deadlines Strong interpersonal, communication and team work skills Making outbound calls for scheduling Service reservations Experience High School diploma or GED; 6 months to 1 year Customer Service experience preferred; basic knowledge of Microsoft Office. Candidates with an equivalent combination of education and experience will also be considered. Benefits Benefits include medical, vision, dental and life insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. About Our Dealership Don McGill has been a premier Toyota dealer in Houston for over 40 years. We owe this long tenure to having a hardworking, dedicated staff of professional team members who strive to be #1 in all they do. We offer career paths if your interest is in Sales, Service, Parts, Finance, Administration, Collision Center, or Management. If you are interested in one of the most financially rewarding careers out there, we'd love to hear from you!

Job Description Are you looking to join a team of passionate professionals who deliver high-quality service? Do you have a talent for building positive relationships with others? Can customers hear you smile through the phone? If you answered yes to any of these questions, we'd like to introduce you to an exciting new opportunity that could be the perfect opportunity for you! About The Opportunity Our client is seeking warm and welcoming individuals to help deliver high-quality customer service. Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Candidates should have exceptional customer service and communication skills and should be able to independently troubleshoot and resolve customer concerns in a timely manner. Day-To-Day Responsibilities: Efficiently answer inbound customer calls and route to appropriate personnel as required. Employ exceptional customer service skills and phone etiquette to meet and exceed standards. Provide accurate service updates to clients and serve as a liaison between field personnel and customers. Employ effective communication and conflict resolution skills to address and resolve a variety of customer concerns, complaints, and inquiries via chat, telephone, and email. Utilize effective problem-solving skills to resolve concerns in a timely manner and conduct additional research as required. Accurately update account information to maintain accurate customer records. Provide support with dispatching as required and maintain a working knowledge of company products, services, and promotions at all times. Perform other duties as assigned. Desired Skills: Driven to meet and exceed productivity goals and objectives Proven ability to meet and exceed call center metrics and objectives Outstanding ability to build positive and trusting relationships with others Results-driven approach to success with a strong emphasis on efficiency Exceptional customer service skills with a robust knowledge of phone etiquette Strong verbal communication skills with the ability to courteously address concerns Benefits: Competitive pay structure with incentive opportunities Medical, dental, and vision insurance World-Class training and career development opportunities Requirements: High School Diploma or equivalent required Minimum of one (1) year of experience in a customer service environment Proficiency operating general computer applications and systems About Lehman Consulting and Recruiting Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today's job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today! LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The Call Center Representative is responsible for providing timely and professional customer service to incoming phone calls specifically for appointment scheduling. The Call Center Rep will answer incoming calls for lab results, refill requests and schedule patient appointments, manage the provider's schedules in all medical departments according to set protocol of each department and direct all incoming calls of the call system in a manner that will enhance corporate image and increase customer satisfaction. In occasion to serve as back up for Front Desk staff shortage by performing any front office duties under the direction of the Site Supervisor. QUALIFICATIONS: * High School Diploma or GED. * Bilingual- English/Spanish is required. * Able to work a flexible schedule. * Previous experience in a Medical Setting preferred. * Ability to manage multiple phone lines and incoming calls in timely manner. * Ability to read and interpret documents, such as policies, procedure manuals, and reports. * Data entry proficient. * Experience with Electronic Medical Records Systems Preferred * Minimum of 2 years Healthcare Call Center experience or 2 years of Customer Service Call Center experience. * Professional and Positive attitude and able to communicate with all levels of management and more importantly with our patients. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Responsible for answering incoming calls in a courteous and professional manner, address questions and route calls accordingly. * Takes all incoming calls, facilitates patient needs, and documents all communication into the chart. * Always ensure patient confidentiality. * Schedule all appointments for all departments and clinics based on approved protocol for each department's registration area into the Practice Management System. * Responsible in assisting and maintaining the patients' demographic information and insert new/updated clinical and administrative documentation in charts. * Ensures that all patients inquiries are advised on the sliding fee scale and makes adjustments accordingly. * Gathers third party payment information, records charges, and bills patients for services provided as indicated on the encounter form. * Processes the charge entry into the Electronic Medical Records system. * Schedule all incoming phone appointments using specific protocols for each department/ provider with a high degree of accuracy. * Verify via the telephone all patient information including demographic, insurance and payment balance according to policy and instruct patients accordingly in preparation of their appointment such as the need to come in early if they need to be put on the sliding fee scale, what payment method are accepted and reminders of co-payment need to be paid at the time of service for privately insured patients. * Receives requests from pharmacy or other providers and contacts patients with messages, to include scheduling of appointments, lab orders, or other needs, and complete documentation. * Assists with lab callbacks or other clerical/phone tasks. * Addresses incoming calls for lab results and schedules follow up appointments according to directions of provider. * Alerts Site Supervisor of any pending patient requests for refills, lab results, or any other requests that have not been addressed by clinical staff or providers in a timely manner outlined by the "Telephone Triage Guide". * Provides excellent internal/external customer service. * Performs other duties as assigned. * All Health Center staff members have emergency and disaster response responsibilities. Participates in all safety programs which may include assignment to an emergency response team.

Job Type: Full-time; Salary: $16.00 Who We Are: Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and gives you applicable skills to use in your career? You've come to the right place! You can make a direct and positive impact by helping patients access mental health care and supporting mental health practitioners to run successful and sustainable practices. Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 2,000 providers throughout our 17 locations, and we are continuing to grow! We encourage you to apply if you have had customer service experience in ANY fast-paced industry! About the Role: This role is internally called "Client Support Specialist" and serves as the initial contact for new client intakes and appointment scheduling. The Client Support Specialist is trained to pair new clients with the provider that best fits their needs. They also build healthy relationships with clients over the phone by educating and setting expectations about insurance, authorizations, payments, and individual provider policies. Client Support Specialists perform an essential function in improving our community's access to mental health care. No prior medical or insurance experience is required; in-depth training is provided by the skilled and supportive team. Responsibilities: Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time. Match new clients with the mental health provider that best suits their needs. Communicate clearly and effectively. Demonstrate excellent attention to detail when entering client data. Meet personal/team qualitative and quantitative goals. Assist with emotionally challenging phone calls and refer clients in crisis to the appropriate resources. Educate clients about insurance, authorizations, provider policies, and payments. Requirements Who We Hire: Customer Service Experience: 2+ years of experience in a fast-paced customer support role. Resilience: Navigate challenging conversations with empathy and maintain composure while supporting clients facing minor or severe mental health issues. Growth Oriented Mindset: Embrace challenges, seek continuous improvement, be open to feedback and learning opportunities. Strong Communication Skills: Communicate clearly and effectively over the phone, email or Microsoft Teams. Multitasking and Time Management: Handle multiple tasks, setting priorities, and managing time efficiently. Problem-Solving Skills: Match clients with the appropriate provider based on their needs once trained. Positive Attitude: Maintain a positive and professional attitude, even in challenging situations. Commitment to Community: Passion for improving access to mental health care in the community. Schedule: Full-time Team rotates opening, mid, and closing shifts during operating hours of 7:30am-8:10pm. Rotating weekend shifts 8am-5pm, every 1-3 weeks Benefits We provide our full-time employees with: 75% coverage of health, dental, and vision insurance 15 PTO days accrued annually 6 paid holidays per year 401k matching Life Insurance Professional development training and opportunities for advancement We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health! It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment. Job Type: Full-time; Salary: $16.00 Hiring multiple candidates for this position as we grow as a company!

For over 50 years, Texas Water Utilities has been a trusted provider of water and wastewater utility services. Today, we serve over 143,000 customers in 207 Texas communities. Our service area reaches throughout the state of Texas from Mitchell County in central Texas to Matagorda on the Gulf Shores. It all starts with our people - proud members of their communities, dedicated to delivering safe, reliable, and cost-effective water utility services. Overview This position is intended to perform Customer Care Functions at an entry level. This position requires significant direction from more experienced department personnel. This position will solicit approaches for performing Customer Care Functions from the more experienced members of the Customer Care team, and seek approval before making changes. What We Offer * 401k Company Match: 100% of the first 4% of your eligible compensation contributed to the Plan * Vacation Accrual: Starting at 3 weeks per year * Holidays: 10 company-paid holidays per year * Floating Time: 16 hours of paid floating time per year * Additional Benefit Plans include Medical, Dental, Vision, Company-Paid Life Insurance and more * Training, Professional Certifications, and Education Allowance What You'll Do ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position will be willing and able to perform the following duties and others as assigned: * Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner. * Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction. * Estimate adjustments to consumption and escalate to the manager to provide credit adjustments. * Make outbound calls to customers as necessary. * Works within established guidelines and policies. What You'll Bring Education * High School Diploma or GED Work Experience * 1 year of directly related experience in customer care. * Must be biligual Work Environment Office Based Role We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law. We are an E-Verify participating employer.

Our South Houston Nissan Dealership is hiring for BDC (Business Development Center) representatives! Apply today to join our team of dedicated Nissan professionals. The company offers a comprehensive benefits package that includes: Paid Holidays. Paid Vacation. Medical Insurnace. Dental Insurnace. Vision Insurance. Company Paid Life Insurance and AD&D. 401(k) with Company Match. Wellness Program. Employee Assistance Program. Vehicle Purchase and Repair Perks. Job Summary: The BDC (Business Development Center) / Call Center Representative provides solutions to dealership staff who need support for a variety of products, processes, and issues. Duties/Responsibilities: Interacts with dealership customers and prospects via telephone, email, social media, or in person to provide support and information on products or services. Responds to customer inquiries in a timely manner. Maintains a thorough knowledge of dealership policies, products and procedures. Conducts telemarketing and internet related sales/service campaigns. Builds rapport with customers to build a base of referrals to establish a robust customer network. Schedules appointments for prospects. Attends product and sales training as requested by the BDC Manager. Receives inbound sales leads (phone, internet) and directs to appropriate contacts. Collects and enters orders for new or additional products or services. Fields customer questions and complaints and escalates as needed. Ensures that appropriate actions are taken to resolve customers' problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Follows up after customer service visit to ensure customer satisfaction. Performs other related duties as assigned. Supervisory Responsibilities - None Required Skills/Abilities: Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Education and Experience: High school diploma or equivalent. Customer service experience required. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Equal Employment Opportunity The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at *****************************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.

Perdue Brandon Fielder Collins & Mott, LLP in Houston TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm. Are you a high-energy problem-solver who enjoys helping others? If so, read on! We pay our Call Center Representatives a competitive wage of $16.00/hour. We also offer exceptional benefits including medical, vision, dental, paid life insurance, paid long-term disability, short-term disability, a generous paid time off (PTO) policy, paid holidays, an HSA, an annual bonus, 401k matching, and room for growth. If this sounds like the right opportunity for you, apply today! ABOUT PERDUE BRANDON FIELDER COLLINS & MOTT LLP Perdue Brandon Fielder Collins & Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas focused on government collection matters. We represent many types of governmental entities school districts cities counties hospital districts appraisal districts special districts, courts and toll road authorities. Our experienced team handles a wide variety of government collection issues such as delinquent tax matters and fine and fee collections. At PBFCM, we offer our employees a professional, yet casual team-based environment where we work together to accomplish our goals. Our management's open-door policy encourages employees to have a voice and shows that their opinions matter to our success as a company. We value and reward hard work which is why we offer competitive compensation, excellent benefits, and opportunities for advancement. A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE As a Call Center Representative, you are the first point of contact for our company and are sure to provide superb customer service. You spend most of your day on the phone handling incoming and outgoing calls. With great attention to detail, you research accounts to determine contact information for individuals and businesses. Utilizing computer-based systems, you document all actions taken on accounts. Your positive attitude and hard work are essential to helping us accomplish our company-wide goals and ensure that individual tasks are completed. You thrive in our fast-paced team environment and get great satisfaction out of contributing to our continued success by meeting weekly and monthly production objectives. QUALIFICATIONS * High school diploma or equivalent * Previous office experience * Proficiency in Microsoft Office Customer service experience is preferred. Experience in a law office, collections environment, or tax office is a plus! Are you punctual and dependable? Can you work well in a team environment? Do you have strong written and verbal communication skills? Do you enjoy talking on the phone and understand good phone etiquette? Are you attentive to detail? Are you organized and able to meet deadlines, work under pressure, and prioritize tasks? Can you effectively multitask? If so, you may be perfect for this position! ARE YOU READY TO JOIN OUR TEAM? If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 77008

** Full Time and Part Time Available Primary Job Function In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution the Call Center Representative is responsible for assisting members over the phone with financial transactions and delivering exceptional member service. Essential Duties and Responsibilities Respond to all inquiries, complaints, and questions from callers in a courteous and professional manner. Maintain confidentiality concerning member accounts and credit union business. Keep abreast of all credit union products and services to the extent that you are able to answer all member questions. This includes marketing promotions, membership eligibility, general knowledge regarding loan servicing, accounting inquiries, rates, etc. Research member accounts as needed and follow-up with members in a timely manner. Actively promote and sell credit union products and services by recognizing member needs and matching services and products according to needs. Maintain proper documentation for tracking. Maintain daily log of incoming phone calls. Participates in the Performance Reward Program. Other Duties and Responsibilities Processing emailed loan applications, processing verifications of deposit, and retrieving and responding to emails from members. Play an active part in helping credit union teams function smoothly and efficiently. Stay alert to potential problems and propose changes to policies and programs. Back-up other coworkers as needed. Perform other duties as assigned or needed. As an employee of a “Essential Business” (as defined by Texas's Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations. Comply with all Federal, State, and Local regulations. Required Knowledge A high school education of GED One year to three years of similar or related experience, previous call center experience preferred Completion of required training courses Proficient in MS Office and computer skills Required Abilities Attention to detail and strong organizational skills Analytical, problem resolution, and decision-making skills Strong verbal and non-verbal communication skills Must be self-motivated and a quick learner Must be able to multi task and work well in a fast-paced environment Excellent member service skills Demonstrate all Texas Bay Core Values Demonstrate the ability to maintain confidentiality and exercise discretion Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices. Disclaimer The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

ABOUT US Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 270 clubs in 11 states nationwide. We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas, and more. Studio and cycle classes, personal training, and innovative digital and virtual offerings are all available options to keep our member's minds and bodies fit. Join us in creating a healthy happier world by changing lives through fitness! JOB SUMMARY As a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or services. This is a great opportunity for individuals with strong communication and sales skills to thrive in a fast-paced and rewarding environment. ESSENTIAL DUTIES & RESPONSIBILITIES * Make outbound calls to potential customers using the provided lead * Engage customers in conversation to understand their needs and preference * Present and promote our products or services over the phone * Provide accurate information and answer customer inquiries * Use effective communication and negotiation skills to close sales * Update customer records in the sales software (e.g., Salesforce) * Meet or exceed sales targets consistently * Collaborate with team members to achieve call center goals QUALIFICATIONS Required Knowledge, Skills & Abilities * Excellent communication and interpersonal skills * Strong sales aptitude with the ability to persuade and influence other * Ability to work well under pressure in a fast-paced environment * Detail-oriented with good organizational skills * High school diploma or equivalent Preferred Knowledge, Skills & Abilities * Prior experience in the fitness or retail industry preferred. * Knowledge of Membership System software preferred. * Previous experience in telemarketing, inside sales, or outbound calling is preferred Physical Demands/ Environmental Conditions * Able to work 8-hour shifts Travel Requirement * Work from central location BENEFITS AT 24 In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually. DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality Compensation The highest in the wireless industry

Job Details MKC - Katy Main - Katy, TX Full Time High School Diploma/GED Other PositionsDescription US Heart and Vascular is in need of a Call Center Representative for Memorial Katy Cardiology in Katy, TX. Responsibilities: Take customer calls and provide accurate, satisfactory answers to patient inquiries and concerns. Receives and returns phone calls from patients and other external sources. Receives and returns portal messages. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Takes Pharmacy phone calls, review charts and process prescription refills. Guide callers through troubleshooting, navigating the company site or using the products or services. May also be responsible for insurance pre-certification, prior authorization, procedure/surgery scheduling and coordinating transfers and admissions. Escalates emergent patient care concerns to the appropriate entity as directed in protocols. Collaborate with other call center professionals to improve customer service. Help to train new employees and inform them about the company's customer management policies. Maintains current CPR and Medical Assistant certification. Performs other duties as required. Requirements: High School diploma or equivalent Cardiology practice experience preferred but not required. Strong communication skills, both written and verbal. Phone skills, including familiarity with complex or multi-line phone systems. About Katy, TX: Katy is a fast-growing Houston suburb known for top-rated schools and a family-friendly atmosphere. It offers affordable housing, a strong job market, and great shopping and parks. Residents enjoy suburban comfort with easy access to big-city amenities. With a strong community feel, Katy is perfect for families.

Call Center Representative interacts with callers/patients by phone and other means of communication, to schedule appts, provide information, and provide an amazing contact experience. Essential Functions Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Self-motivated learner, with positive attitude, sense of optimism, ownership and commitment. Properly greet callers, collect and or provide information based on purpose of call and script requirements. Conduct outreach calls, and general outbound calling. Assist callers/patients as needed, find solutions to questions, and provide amazing contract experience. Willingness to come in and help people every day, and get up and do it again tomorrow. Handle all aspects of patient appointment scheduling and referrals. Ability to use proper language, grammar and style, in verbal and written communications. Ability to understand basic health care industry terms (e.g. primary care, provider, benefits, HIPAA). Ability to research information using available resources, reference FAQ's, and other information resources. Quick and accurate keyboard typing and navigation with mouse. Respond to customer emails and other non-phone inquiries/communications. Complete any required data entry, call logging and or reporting. Working knowledge in a MS Windows environment, Email, Online/Electronic Forms, Websites. Education & Training Requirements High school graduate or equivalent required. Bilingual - English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information. Medical Assistant experience or clinical office support experience highly preferred. Customer service oriented. Work Experience Requirements Pleasant, professional, and articulate phone voice. Ability to handle multiple incoming callers/patients, tasks and responsibilities. Strong verbal and written grammar skills. Accurate keyboard typing, data-entry and mouse navigation skills. Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites. Basic knowledge such as math, alphabetical or numerical filing may also be required. Patient scheduling experience. Strong knowledge in Medical Terminology.

Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality Compensation The highest in the wireless industry

Job Description Call Center Agent - Service Department - Don McGill Toyota of Katy We are currently seeking call center agents with our Business Development Center. Experience is a plus but will train the right candidate. Must be enthusiastic and easily coachable. Work schedule varies, must be available to work some evenings (6pm) and Saturdays. Great benefits and competitive wages, plus performance bonuses!!! Competitive compensation starting at $14/hour Skill set and tasks required in the following areas: Answering incoming calls Logging customer information into our software Schedule service department appointments Respond to customer web based requests Follow up communication via phone and/or email Computer proficiency using MS Office, email, and general internet The ability to learn and utilize multiple computer programs Previous call center experience preferred but not required The ability to meet deadlines Strong interpersonal, communication and team work skills Benefits Benefits include medical, vision, dental and life insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. About Our Dealership Don McGill has been a premier Toyota dealer in Houston for over 40 years. We owe this long tenure to having a hardworking, dedicated staff of professional team members who strive to be #1 in all they do. We offer career paths if your interest is in Sales, Service, Parts, Finance, Administration, Collision Center, or Management. If you are interested in one of the most financially rewarding careers out there, we'd love to hear from you!

Job Details MKC - Katy Main - Katy, TX MKC - Cypress - Cypress, TX; MKC - Fulshear - Fulshear, TX; MKC - Memorial City - Houston, TX; MKC - Methodist West - Houston, TX; MKC - Sealy - Sealy, TX; MKC - Vein and Vascular - Houston, TX Full Time High School Diploma/GED Up to 50% Day Other PositionsDescription US Heart and Vascular is in need of a Call Center Representative for Memorial Katy Cardiology in Katy, TX. Responsibilities: Take customer calls and provide accurate, satisfactory answers to patient inquiries and concerns. Receives and returns phone calls from patients and other external sources. Receives and returns portal messages. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Takes Pharmacy phone calls, review charts and process prescription refills. Guide callers through troubleshooting, navigating the company site or using the products or services. May also be responsible for insurance pre-certification, prior authorization, procedure/surgery scheduling and coordinating transfers and admissions. Escalates emergent patient care concerns to the appropriate entity as directed in protocols. Collaborate with other call center professionals to improve customer service. Help to train new employees and inform them about the company's customer management policies. Maintains current CPR and Medical Assistant certification. Performs other duties as required. Requirements: High School diploma or equivalent Graduation for an accredited program for Medical Assistants. Current Medical Assistant Certification or must obtain within 90 days of hire date. Current BCLS certification 5. Minimum one-year medical assistant experience. Cardiology practice experience preferred but not required. Strong communication skills, both written and verbal. Phone skills, including familiarity with complex or multi-line phone systems. About Katy, TX: Katy is a fast-growing Houston suburb known for top-rated schools and a family-friendly atmosphere. It offers affordable housing, a strong job market, and great shopping and parks. Residents enjoy suburban comfort with easy access to big-city amenities. With a strong community feel, Katy is perfect for families.

About Us Avenue 360 Health and Wellness is a 7-site community-based health system designated as a federally qualified health center (FQHC). Avenue 360 provides high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical, dental, behavioral health and social service needs. Our compassionate care extends to those with and without insurance, and we believe income must not determine the level of and access to quality health care. Providing comprehensive, high quality, and caring service is at the core of what we do, whether medical, dental, behavioral health, hospice care, or supportive housing programs. What we have to offer Our Compensation Package Includes: Generous Paid Time Off- (11 paid holidays per year, 2 Floating Holidays per year, 14 paid Vacation days per year, 4 hours per month of accrued Sick days) Medical, Dental, and Vision 401K match up to 4%. Company paid Life Insurance Company paid Short Term and Long-Term Disability Employee Assistance Program Overview: Call Center Agent interacts with callers/patients by phone and other means of communication, to schedule appts, provide information, and provide an amazing contact experience. Duties and Responsibilities: · Self-motivated learner, with positive attitude, sense of optimism, ownership and commitment. · Properly greet callers, collect and or provide information based on purpose of call and script requirements. · Conduct outreach calls, and general outbound calling. · Assist callers/patients as needed, find solutions to questions, and provide amazing contract experience. · Willingness to come in and help people every day, and get up and do it again tomorrow. · Handle all aspects of patient appointment scheduling and referrals. · Ability to use proper language, grammar and style, in verbal and written communications. · Ability to understand basic health care industry terms (e.g. primary care, provider, benefits, HIPAA). · Ability to research information using available resources, reference FAQ's, and other information resources. · Quick and accurate keyboard typing and navigation with mouse. · Respond to customer emails and other non-phone inquiries/communications. · Complete any required data entry, call logging and or reporting. · Working knowledge in a MS Windows environment, Email, Online/Electronic Forms, Websites. Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements: · High school graduate or equivalent required. · Bilingual - English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information. · Medical Assistant experience or clinical office support experience highly preferred. · Customer service oriented · Pleasant, professional, and articulate phone voice. · Ability to handle multiple incoming callers/patients, tasks and responsibilities. · Strong verbal and written grammar skills. · Accurate keyboard typing, data-entry and mouse navigation skills. · Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites. · Basic knowledge such as math, alphabetical or numerical filing may also be required. · Patient scheduling experience. · Strong knowledge in Medical Terminology. · Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism. Continuing Education and Training Requirements: Participates in training required by the funding source and/or required by licensing board. JOB CODE: Req 1717

Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality Compensation The highest in the wireless industry