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  • Customer Service Specialist

    Waterstone Human Capital (Formerly Spectrum Recruiting Solutions

    Call center agent job in American Fork, UT

    CUSTOMER SERVICE LEAD Reports to: VP Sales & Marketing Compensation: $55K - $65K We're a US-based manufacturing company known for blending innovation with heritage in the building materials space. With a strong commitment to quality craftsmanship, sustainability, and American-made products, we serve contractors, distributors, and DIY enthusiasts across the country. Our growing team thrives in a culture of hands-on problem solving, continuous improvement, and pride in what we build - literally. Your Role: As the Customer Service Lead, you'll be the primary point of contact for customers across phone, email, and walk-ins in our American Fork showroom. You'll support retail, eCommerce, and commercial clients while partnering closely with sales, operations, and marketing. This role is a great fit for someone who enjoys helping people, communicates clearly, stays organized, and takes ownership of delivering a smooth, consistent customer experience. What You'll Do: Serve as the first point of contact for phone, email, and walk-in customers. Answer product questions and support orders, shipping, returns, and troubleshooting. Prepare quotes and provide support to retail, eCommerce, and commercial sales teams. Coordinate with warehouse and logistics on shipments and order issues. Track and manage customer tickets in HubSpot, RingCentral, and other tools. Keep the showroom organized, presentable, and customer-ready. Document customer questions and trends to support training and FAQs. Contribute to improving processes, the help desk, and customer resources. What You'll Bring: Experience in customer service, reception, inside sales, or a similar role. Strong organization, follow-through, and attention to detail. Clear verbal and written communication skills. Comfort learning building-product basics and explaining them to customers. Proficiency with email, phone systems, and CRM tools. A steady, solutions-oriented approach; you stay calm, ask good questions, and support customers and teammates consistently. Why Join? You'll be part of a team that builds products with pride and purpose. Our company fosters a culture of trust, humility, and respect - where ideas are welcome, hard work is recognized, and people genuinely care about doing good work together. With American-made values at its core, this is a place where your contributions matter, your impact is visible, and your career can grow. About Spectrum Recruiting Solutions: At Spectrum Recruiting Solutions we are a premier, purpose-driven team of professional recruiters dedicated to delivering exceptional talent and achieving long-term results in the industrial engineering and manufacturing industries. Our specialized teams support permanent recruitment efforts across a wide range of sectors, including aerospace, defense, mining, medical devices, life sciences, food and beverage, and general manufacturing throughout the U.S. Guided by a clear vision, strategic insight, and a people-first approach, we are redefining the future of talent acquisition. With deep industry expertise and a steadfast commitment to authentic human connection, we provide tailored solutions that align top-tier talent with innovative, forward-thinking organizations.
    $55k-65k yearly 1d ago
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  • Strategic Customer Representative Pump Solutions Mission Critical

    Sunbelt Rentals 4.7company rating

    Call center agent job in Salt Lake City, UT

    Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities! Job Description Summary Strategic Customer RepresentativeThe primary function of the Strategic Customer Representative is to increase market share within a select group of customers and high-profile job sites. This will be accomplished by increasing product awareness, efficiency of the corporate account office. Evaluate new potential customers to the program. As well as manage the corporate accounts office. This position will also serve a mentor/liaison role in the overall go to market sales strategy for the assigned area, coordinating efforts between the PCM, DM, RSD, and RVP. If you are seeking an entrepreneurial, empowering workplace that allows you to:* Develop a career track* Leverage your current skills while developing new skills* Work with an incredible team of people Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Strategic Customer Representative. Education or experience that prepares you for success: Min 4 years previous sales management experience. Customer service experience required. Knowledge/Skills/Abilities you may rely on: Knowledge of different phases of construction, equipment applications, features, benefits, operation and specifications required. Computer literate, including Windows, Adobe Acrobat, and the Microsoft Office suite of products Safety is key to our culture: The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. We value an inclusive and diverse workplace: Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class. Do you have any of these titles on your resume? Related experience may include: District Sales Manager, National Sales Manager, Regional Sales Manager, Sales and Marketing Vice President, Sales Director, Sales Manager, Sales Representative, Sales Supervisor, Sales Vice President, Store ManagerBase Pay Range: $67,273.00 - 92,500.10 Total compensation package includes base pay, company vehicle, and robust commission plan. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.
    $67.3k-92.5k yearly 3d ago
  • French and English Bilingual Customer Support Agent

    Stampin Up 3.7company rating

    Call center agent job in Riverton, UT

    Be Part of What's Next Stampin' Up! is in an exciting season of transformation-and we're looking for people who are energized by change, not intimidated by it. If you're a positive problem-solver with a people-first mindset, an empathetic nature, and the courage to lean into growth, you might be exactly who we're looking for. Between supporting our global sales force (our beloved “demonstrators”) and creating the world's best stamps, ink, and paper, we believe in showing up for people-our customers and each other-while building what's next together. Sound like your kind of challenge? Keep reading. Why You'll Love It Here Wicked-awesome benefits package (seriously, compare it) Friday dress code every day (hello, jeans) Extreme crafting experiences (optional, but fun!) Generous paid time off (work/life balance matters Tuition assistance & 401(k) with company match Our Contact Center, Reimagined No cold calling. No sales quotas. No weekends. Just meaningful conversations, real problem-solving, and the space to focus on what matters most-delivering exceptional service while maintaining a healthy work/life balance. What You'll Do Live our core values: caring about people first, acting with courage, bettering our best, and owning it Create positive, empowering experiences in every interaction Resolve demonstrator concerns with empathy, integrity, and accountability Provide friendly, professional support on inbound contacts while meeting productivity and quality standard Stay knowledgeable on products, promotions, events, and the Demonstrator Compensation Plan Jump in to support special projects and company initiatives as we continue to evolve Shifts Available We're hiring for closing shift: Full-Time: 10:30am-7:00pm (two 15-minute breaks + 30-minute lunch) What You Bring High school diploma or equivalent Comfort with technology (computers, software, phone systems) Strong verbal and written communication skills with fluency in both English and French Ability to sit for extended periods Previous call center or customer service experience preferred A positive attitude, adaptability, and a genuine desire to help others Pay: $18.75/hour Apply today and be part of a team building the future together.
    $18.8 hourly 19d ago
  • Airport Customer Service Agent (NK Part Time)

    GAT 3.8company rating

    Call center agent job in Salt Lake City, UT

    As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays
    $27k-33k yearly est. 8d ago
  • Customer Success Rep C

    Simco Electronics 4.1company rating

    Call center agent job in Draper, UT

    The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management • Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. • Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. • Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. • Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. • Proactively identify potential issues and resolve them before escalation. Communication and Support • Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. • Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. • Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization • Accurately document all customer interactions, service requests, and status updates in the appropriate systems. • Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. • Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management • Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. • Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration • Collaborate with internal teams to coordinate service workflows and ensure seamless communication. • Proactively share customer feedback and insights with the team to improve overall service quality. • Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies • Proficient in Microsoft Office applications (Word, Excel, Outlook). • Ability to guide, motivate, and develop team members. • Expertise in managing and resolving disputes effectively. • Flexible and creative problem-solving skills and a proactive, customer-focused mindset • Advanced communication skills with the ability to communicate clearly and effectively across different mediums. • Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. • Comfort in presenting ideas and solutions to management and stakeholders. • Exceptional active listening skills and the ability to empathize with customers. • Time management and multitasking skills to handle multiple requests efficiently. • Build trust and rapport with both customers and internal teams. • Positive, solution-focused attitude with a commitment to accountability and self-improvement. • Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications • Associate degree or equivalent experience. • Minimum of 5 years of relevant customer service experience required. • Strong multitasking skills and ability to train and lead team members effectively. Physical Demands • Prolonged periods of sitting while working on a computer. • Occasional standing, bending, and other physical activities to support office or service-related tasks. • Repetitive hand movements associated with data entry and computer work. • Ability to lift and move up to 45 lbs. without assistance. Working Environment • Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. • Minimal travel may be required for training or customer support activities
    $43k-58k yearly est. Auto-Apply 57d ago
  • Retail Deposits Servicing Call Center Specialist

    Us Tech Solutions 4.4company rating

    Call center agent job in Salt Lake City, UT

    **Call Center Specialist - Retail Deposits Servicing** **Salt Lake City, UT** **6 months Contract** **Role:** + Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies and processes. + Answer inquiries from customer, potential customers, financial and institutions, business partners, internal customers and others. + Process telephone requests for account information and application processing and communicate results to the customer. + Maintain knowledge of comparable and competitor products. + Respond to email and written inquiries. + Responsible for the maintenance of existing accounts. + Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. + Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments, Account Maintenance and Customer Communications. **Responsibilities:** + Customer Service + Answers incoming calls + Reports Conditions affecting customer satisfaction + Performs timely and accurate follow up on account inquiries + Provides accurate information on deposit products offered + Demonstrates strong problem resolution skills + Solid organization and communication skills with a strong attention to detail + Escalates reports of exceptional service and complaints + Training and Development + Completes core corporate training and develop solid knowledge of systems + Self-motivation to consistently improve knowledge to advance service capabilities + Maintains knowledge of all Retail Servicing policies and procedures + Keeps all training documentation organized and remain aware of new information + Operates within compliance policies and procedures + Processing + Account analysis + Performs manual research of accounts + Records comments clearly + Processes and updates deposit applications on system + Makes outgoing calls to provide information and clarify questions + Ensures updates to the database are complete and accurate + Proficient in all systems necessary to provide effective customer service + Other Job Functions + Other duties as assigned + Assist in other business areas as needed + Accurately track all work completed + Individual/Time Management + Meet or exceed department standards for productivity and quality + Demonstrate flexibility and team-oriented attitude to support the business (overtime, travel, etc.) + Identify system issues and process improvements **Experience Required** + Some banking experience or a customer service background + Excellent knowledge of multiple business area processes and procedures + Excellent knowledge of applicable department systems + Demonstrated ability to manage multiple priorities in a time-sensitive environment + Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues. + Familiarity with Microsoft applications with emphasis on Word/Excel + Excellent oral/written communication skills + Excellent data entry skills + Proven ability to consistently meet individual/team/department goals + Has developed specialized skills or is multi-skilled through job-related training + Takes a broad perspective to problems and identifies new, less obvious solutions + Completes work with a limited degree of supervision + Proven ability to meet strict attendance guidelines **Education:** High School Diploma or Equivalent **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (*********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $28k-33k yearly est. 11d ago
  • Call Center Agent

    Riverton Auto Parent

    Call center agent job in South Jordan, UT

    Call Center Agent* South Jordan, UT Job description Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an integral part in helping drive traffic to the dealership. Call center experience is required. Immediate training and ongoing support are provided. If you consider yourself a "go-getter" we want to hear from you! Please apply! Job Responsibilities Handling both inbound and outbound scripted calls to current Riverton Chevrolet customers Answering customer questions and addressing concerns with honesty and accuracy Updating CRM with customer information Qualifications/Requirements Confident and professional phone manner Strong record of positive customer satisfaction results Self-motivated, persuasive, and upbeat personality is a MUST! Coachable and trainable Must be flexible and able to work between the hours of 7:00 AM to 6:00 PM Additional Information Pay is hourly base pay + bonuses + benefits + paid training and more Closing Remarks Riverton Chevy is a family owned company and is well known for having the highest paid BDC in all of Utah. We hire good people, and train the talent. If you have experience with calls and want to work at a company that pays well, and treats you like a person instead of a number, then you should apply.
    $23k-33k yearly est. Auto-Apply 60d+ ago
  • Call Center Agent

    Riverton Chevrolet

    Call center agent job in South Jordan, UT

    Call Center Agent*South Jordan, UTJob description Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an integral part in helping drive traffic to the dealership. Call center experience is required. Immediate training and ongoing support are provided. If you consider yourself a "go-getter" we want to hear from you! Please apply! Job Responsibilities Handling both inbound and outbound scripted calls to current Riverton Chevrolet customers Answering customer questions and addressing concerns with honesty and accuracy Updating CRM with customer information Qualifications/Requirements Confident and professional phone manner Strong record of positive customer satisfaction results Self-motivated, persuasive, and upbeat personality is a MUST! Coachable and trainable Must be flexible and able to work between the hours of 7:00 AM to 6:00 PM Additional Information Pay is hourly base pay + bonuses + benefits + paid training and more Closing Remarks Riverton Chevy is a family owned company and is well known for having the highest paid BDC in all of Utah. We hire good people, and train the talent. If you have experience with calls and want to work at a company that pays well, and treats you like a person instead of a number, then you should apply.
    $23k-33k yearly est. 31d ago
  • Call Center Representative (Bilingual English/Spanish)

    CHC Utah 4.2company rating

    Call center agent job in Salt Lake City, UT

    Call Center Representative (Bilingual English/Spanish) Job Level: Entry Level (less than 2 years) Job Type: Part-Time Date Updated: July 29, 2016 Years of Experience: Less Than 1 Year Starting Date: July 29, 2016 «Back to job search Invite a friend Job Description: Call Center Representative - This Part time position is available at our Oquirrh View Clinic working 8am -12Pm, Monday-Friday. Responsible for all functions of appointment scheduling, telephone messaging, updating important patient information and playing a key role in the coordination and delivery of quality customer service to CHC patients and their families. Experience and Skills: Basic computer and typing skills, excellent interpersonal and oral communication skills, strong writing skills and a minimum of 1 year customer service or direct patient care experience is required. Health care experience and bilingual Spanish/English is also required.
    $27k-34k yearly est. 60d+ ago
  • Call Center Agents

    Tierone Real Estate 4.4company rating

    Call center agent job in Salt Lake City, UT

    We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Call Center Representative Requirements: High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.
    $26k-30k yearly est. 60d+ ago
  • Call Center Representative

    Lap of Love 4.0company rating

    Call center agent job in Riverton, UT

    Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet's medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported. Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour
    $16 hourly Auto-Apply 13d ago
  • Retail Deposits Servicing Call Center Specialist #ESC6663

    Experthiring 3.8company rating

    Call center agent job in Salt Lake City, UT

    What's in it for you?! Tremendous career advancement opportunities! Fitness Centers\/Gym Subsidies and fitness trackers! Health and wellness programs! 401k company match! Employee stock purchase plan! Basic life insurance! Very generous PTO plus 14 paid holidays! PTO for volunteer work you are passionate about! Comprehensive benefits package with dental and vision! Pet Insurance! Flexible spending accounts! New Parents get 12 weeks of 100% PTO, for birth or adoption! Tuition reimbursement! If that's you, let's talk! Job Type : Contract Location : Salt Lake City, Utah Pay : Great Pay! Job Description What you will be doing: Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies, and processes. Answer inquiries from customers, potential customers, financial institutions, business partners, internal customers, and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Research, analyze, verify, reconcile, and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. Focus on activities such as Financial Adjustments, Status Adjustments, Account Maintenance, and Customer Communications. Answer incoming calls and report conditions affecting customer satisfaction. Perform timely and accurate follow\-up on account inquiries and provide accurate information on deposit products offered. Demonstrate strong problem resolution skills and solid organization and communication skills with a strong attention to detail. Escalate reports of exceptional service and complaints. Complete core corporate training and develop solid knowledge of systems. Self\-motivate to consistently improve knowledge to advance service capabilities. Maintain knowledge of all Retail Servicing policies and procedures. Keep all training documentation organized and remain aware of new information. Operate within compliance policies and procedures. Perform manual research of accounts and record comments clearly. Process and update deposit applications on the system. Make outgoing calls to provide information and clarify questions. Ensure updates to the database are complete and accurate. Be proficient in all systems necessary to provide effective customer service. Assist in other business areas as needed and accurately track all work completed. Meet or exceed department standards for productivity and quality. Demonstrate flexibility and a team\-oriented attitude to support the business. Identify system issues and process improvements. Experience you will need: Minimum education: High School Diploma or Equivalent. Some banking experience or a customer service background. Excellent knowledge of multiple business area processes and procedures. Excellent knowledge of applicable department systems. Demonstrated ability to manage multiple priorities in a time\-sensitive environment. Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues. Familiarity with Microsoft applications with emphasis on Word\/Excel. Excellent oral and written communication skills. Excellent data entry skills. Proven ability to consistently meet individual, team, and department goals. Has developed specialized skills or is multi\-skilled through job\-related training. Takes a broad perspective to problems and identifies new, less obvious solutions. Completes work with a limited degree of supervision. Proven ability to meet strict attendance guidelines. Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days Daman Lyng #INDEH123 "}}],"is Mobile":false,"iframe":"true","job Type":"Contract","apply Name":"Apply Now","zsoid":"675521051","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Job Opening ID","uitype":111,"value":"ZR_2772_JOB"},{"field Label":"Industry","uitype":2,"value":"Customer Service"},{"field Label":"Salary","uitype":1,"value":"$22 \- $22 Hourly"},{"field Label":"RecruiterEmail","uitype":25,"value":"***************************"},{"field Label":"City","uitype":1,"value":"Salt Lake City"},{"field Label":"State\/Province","uitype":1,"value":"Utah"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"84101"}],"header Name":"Retail Deposits Servicing Call Center Specialist #ESC6663","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00217003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********04525025","FontSize":"12","google IndexUrl":"https:\/\/experthiring.zohorecruit.com\/recruit\/ViewJob.na?digest=sMbtVfIJ.gpvkvria7MtyOFocp64pV9Sztjz6sYhkAQ\-&embedsource=Google","location":"Salt Lake City","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}
    $22 hourly Easy Apply 56d ago
  • PT - Customer Service Agent - $17.00

    Europcar

    Call center agent job in Salt Lake City, UT

    Join Our Team as a Car Return Agent - Be the Face of Our Return Process! Are you passionate about delivering great customer service and ensuring vehicles are well-maintained? We are looking for a dedicated Car Return Agent to join our team, helping customers finalize their rental experience and ensuring our fleet is in top condition. Key Responsibilities: * Greet and assist customers with professionalism and confidence when they return their vehicles. * Check a high volume of vehicles back into the rental fleet daily. * Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation. * Contribute to the Quality Control process to ensure fleet damage records are accurate and up-to-date. * Provide excellent customer service during all customer interactions, ensuring a smooth and satisfying return process. * Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized. * Perform additional duties as requested by management to contribute to the success of the branch. What We're Looking For: * Strong attention to detail and ability to assess vehicle condition. * Excellent communication and customer service skills. * Ability to work efficiently in a fast-paced environment. * Team player with a proactive attitude to assist wherever needed. Why Join Us? * Be part of a dynamic and customer-focused team. * Play a key role in maintaining the quality and condition of our rental fleet. * Enjoy opportunities for growth and development within the company. Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: *******************************
    $23k-30k yearly est. 60d+ ago
  • Call Center Representative

    Platinum Dental Services

    Call center agent job in Lindon, UT

    Join Platinum Dental as a Call Center Representative - Your Path to a Rewarding Career! Why You'll Love Working with Us: Comprehensive Health Insurance: Medical, Dental, and Vision coverage (available for full-time employees, over 30 hours per week). 401K Plan: Secure your financial future. Paid Time Off: Achieve work-life balance with PTO. Paid Holidays: Enjoy paid holidays throughout the year. Monthly Performance Bonuses: Rewarding your dedication and success. Compensation: $15-$18 per hour About the Role: Platinum Dental is seeking part-time Call Center Representatives to join our growing team! You will answer phone calls for various office locations, help patients with concerns, and schedule their 6-month hygiene appointments. Why Join Platinum Dental? Platinum Dental is rapidly expanding, adding new locations and hiring new doctors, creating a need for many new team members. We believe in having a team that truly loves to serve their patients. Our patients are the driving force, and we strive for teamwork and clinical excellence to ensure an exceptional experience for them. If you thrive in a dynamic and evolving environment, and are driven by goals, we want you on our team. At Platinum Dental, we believe in continuous learning, growth, and evolution. This role offers a great opportunity for those looking to stay long-term and grow within our company. We need dedicated individuals like you to create a strong patient experience. Ready to Join Our Team? If you're looking to make a meaningful impact and grow with a supportive team, join Platinum Dental as a Call Center Representative. Your path to a fulfilling and rewarding career starts here. Apply Now! Requirements Key Responsibilities: Appointment Scheduling: Contact and schedule appointments for our patients. Customer Support: Answer incoming calls and assist patients with their concerns. Efficient Navigation: Navigate through multiple computer programs simultaneously. Skills and Qualifications: Computer Proficiency: Strong foundation in computer navigation skills. Communication Skills: Excellent verbal and written communication skills. Ambition and Self-Motivation: Strong sense of ambition, self-motivation, and self-discipline. Telephone Etiquette: Good telephone etiquette and exceptional customer service skills. Organizational Skills: Exceptional organizational skills. Bilingual: Spanish preferred but not required. Salary Description $15-$18 per hour
    $15-18 hourly 60d+ ago
  • Travel Customer Service

    Kim Luxe Travel

    Call center agent job in Uintah, UT

    At Kim Luxe Travel, we specialize in creating customized, luxury, and budget-friendly travel experiences for clients around the world. We're passionate about helping travelers turn their dream vacations into reality - and we're growing our team of dedicated professionals who love travel as much as we do. Position Overview We're seeking an enthusiastic Travel Customer Service Representative to join our remote team. In this role, you'll assist clients with their travel inquiries, bookings, and post-travel support. The ideal candidate has strong communication skills, a customer-first mindset, and a genuine interest in travel planning. Key Responsibilities Provide excellent customer service via phone, email, and chat. Assist clients with travel quotes, bookings, payments, and itinerary details. Answer questions about destinations, accommodations, and travel options. Communicate professionally with vendors, airlines, and tour operators. Manage client reservations and resolve any travel-related issues. Promote travel packages, upgrades, and special deals. Maintain detailed records of client interactions in the CRM system. Qualifications Previous experience in customer service or the travel industry preferred. Excellent written and verbal communication skills. Strong attention to detail and problem-solving abilities. Ability to multitask in a fast-paced, remote environment. Familiarity with travel booking systems (preferred but not required). Passion for travel and helping others plan unforgettable trips. What We Offer Remote, flexible work schedule. Performance bonuses and commission opportunities. Training and professional development in the travel industry. Access to exclusive travel discounts and perks. Supportive, team-oriented work culture.
    $28k-33k yearly est. 12d ago
  • Customer Service Agent - PVU

    Winner Aviation

    Call center agent job in Provo, UT

    Airline Customer Service Agent Benefits Count! * Free flight benefits via Allegiant Air: Employee + One - flights and bags * Paid, on-the-job training * Immediate Advancement Opportunities The Customer Service Agent performs customer service activities at the Provo Airport (PVU) station including, but not limited to, ticket counter operations, gate processing, aircraft cleaning, commissary, security, and other customer services pertaining to on-time performance. The Customer Service Agent must be people oriented and highly motivated with a positive and friendly attitude. The Customer Service Agent will work directly with the Station Management to ensure all processes and procedures are being followed to ensure a safe and on-time operation. ESSENTIAL DUTIES AND RESPONSIBILITIES * Promote safety and compliance with all regulatory, company and airline requirements. * Enforce safety and security measures and monitor safety sensitive zones. * Check in passengers, process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats. * Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements. * Handle denied boarding situations, solicit volunteers, re-accommodate customers, reacting sensitively and in a timely fashion to all customer requests and concerns. * Assist customers who need assistance boarding. * Complete other duties as assigned. QUALIFICATIONS AND SKILLS (Reasonable accommodations may be made to enable individuals to perform the essential functions.) AGE REQUIREMENT Must be at least 18 years old. EDUCATION and/or EXPERIENCE A minimum of a high school diploma or equivalent. GOVERNMENT AGENCY REQUIREMENTS Ability to pass a background check, qualify for all TSA security clearance requirements, have a valid driver's license, pass a pre-employment drug screening and random drug tests throughout employment tenure. Must be authorized to work in the United States as defined in the Immigration Reform and Control Act of 1986. SCHEDULE FLEXIBILITY Ability and willingness to work a flexible schedule including mornings, nights, weekends, and holidays. COMMUNICATION SKILLS Ability to communicate professionally and effectively with station management as well as other employees, vendors, and associate companies. LANGUAGE SKILLS Fluency in spoken and written English is required. COMPUTER SKILLS Basic computer skills and knowledge of general office equipment. MATHEMATICAL SKILLS Ability to apply concepts of basic mathematics and accounting as it pertains to requirements. TIME MANAGEMENT Ability to demonstrate strong and efficient time management capabilities. REASONING ABILITY Ability to recognize and resolve problems and eliminate threats to the company. PHYSICAL DEMANDS To successfully perform the essential functions of this job, the employee is required to demonstrate the ability to: * Operate all aircraft ground support equipment (per provided training) and push, pull, lift, unload and maneuver heavy luggage and equipment in excess of 70 lbs. * Sit, stand or walk frequently for long periods of time. * Use hands and arms to reach, finger, handle, or feel objects, tools, or controls. * Hear, understand, and distinguish speech and/or other sounds. * Demonstrate near, far, color, and peripheral vision acuity. * Verbally express and exchange ideas. WORK ENVIRONMENT The work environment will range from typical internal office conditions to external weather consistent with the region in which the airport station is located. Part time Hourly $17.00 per hour
    $17 hourly 60d+ ago
  • Customer Service Agent

    Hrmango

    Call center agent job in Salt Lake City, UT

    HRmango is hiring for a prestigious innovator in the auto rental industry that has career advancement, financial security and growth potential! We're looking for a fun and personable Front Desk Service Agent to add to our team. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. What You'll Do : Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction. Answer customer questions and provide assistance based on each customer's needs and requests Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return. Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information. Answer telephone in a friendly, helpful manner. Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty. Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; Must be able to work the following shift/schedule: Weekdays, Weekends, Days, evenings and Holidays. You are : Self-driven. You have superior organizational skills, integrity, and great follow-through on tasks You understand the impact of a results-driven, highly successful sales team Collaborative and Committed. You have a “can do” attitude and believe that anything is possible with the right focus and the right team Preferred Experience & Qualifications : Must be at least 18 years of age. High School Diploma or G.E.D. required. A minimum of basic level experience and understanding of a PC and Microsoft Office Products required. Must be able to understand, read, write, and speak English. Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI). Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Comp, Perks & Benefits We know that talented people are attracted to companies with long term success, an amazing culture and one that provides competitive pay, comprehensive benefits and outstanding career advancement opportunities. If hired, you can expect; Competitive Pay Medical/Dental/Vision Coverage, 401K Life Insurance Paid Time Off *All new hires must pass a pre-employment background check and drug test. Job Type: Full-time Salary: $10.00 /hour Required education: High school or equivalent Required experience: Customer Service: 1 year Required license or certification: Driver's License
    $10 hourly 60d+ ago
  • Customer Success Rep C

    Simco Electronics 4.1company rating

    Call center agent job in Draper, UT

    The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management * Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. * Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. * Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. * Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. * Proactively identify potential issues and resolve them before escalation. Communication and Support * Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. * Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. * Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization * Accurately document all customer interactions, service requests, and status updates in the appropriate systems. * Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. * Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management * Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. * Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration * Collaborate with internal teams to coordinate service workflows and ensure seamless communication. * Proactively share customer feedback and insights with the team to improve overall service quality. * Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies * Proficient in Microsoft Office applications (Word, Excel, Outlook). * Ability to guide, motivate, and develop team members. * Expertise in managing and resolving disputes effectively. * Flexible and creative problem-solving skills and a proactive, customer-focused mindset * Advanced communication skills with the ability to communicate clearly and effectively across different mediums. * Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. * Comfort in presenting ideas and solutions to management and stakeholders. * Exceptional active listening skills and the ability to empathize with customers. * Time management and multitasking skills to handle multiple requests efficiently. * Build trust and rapport with both customers and internal teams. * Positive, solution-focused attitude with a commitment to accountability and self-improvement. * Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications * Associate degree or equivalent experience. * Minimum of 5 years of relevant customer service experience required. * Strong multitasking skills and ability to train and lead team members effectively. Physical Demands * Prolonged periods of sitting while working on a computer. * Occasional standing, bending, and other physical activities to support office or service-related tasks. * Repetitive hand movements associated with data entry and computer work. * Ability to lift and move up to 45 lbs. without assistance. Working Environment * Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. * Minimal travel may be required for training or customer support activities
    $43k-58k yearly est. 59d ago
  • Call Center Representative

    Lap of Love 4.0company rating

    Call center agent job in Herriman, UT

    Job Description Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet's medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported. Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour
    $16 hourly 13d ago
  • Call Center Representative

    Platinum Dental Services

    Call center agent job in Lindon, UT

    Job DescriptionDescription: Join Platinum Dental as a Call Center Representative - Your Path to a Rewarding Career! Why You'll Love Working with Us: Comprehensive Health Insurance: Medical, Dental, and Vision coverage (available for full-time employees, over 30 hours per week). 401K Plan: Secure your financial future. Paid Time Off: Achieve work-life balance with PTO. Paid Holidays: Enjoy paid holidays throughout the year. Monthly Performance Bonuses: Rewarding your dedication and success. Compensation: $15-$18 per hour About the Role: Platinum Dental is seeking part-time Call Center Representatives to join our growing team! You will answer phone calls for various office locations, help patients with concerns, and schedule their 6-month hygiene appointments. Why Join Platinum Dental? Platinum Dental is rapidly expanding, adding new locations and hiring new doctors, creating a need for many new team members. We believe in having a team that truly loves to serve their patients. Our patients are the driving force, and we strive for teamwork and clinical excellence to ensure an exceptional experience for them. If you thrive in a dynamic and evolving environment, and are driven by goals, we want you on our team. At Platinum Dental, we believe in continuous learning, growth, and evolution. This role offers a great opportunity for those looking to stay long-term and grow within our company. We need dedicated individuals like you to create a strong patient experience. Ready to Join Our Team? If you're looking to make a meaningful impact and grow with a supportive team, join Platinum Dental as a Call Center Representative. Your path to a fulfilling and rewarding career starts here. Apply Now! Requirements: Key Responsibilities: Appointment Scheduling: Contact and schedule appointments for our patients. Customer Support: Answer incoming calls and assist patients with their concerns. Efficient Navigation: Navigate through multiple computer programs simultaneously. Skills and Qualifications: Computer Proficiency: Strong foundation in computer navigation skills. Communication Skills: Excellent verbal and written communication skills. Ambition and Self-Motivation: Strong sense of ambition, self-motivation, and self-discipline. Telephone Etiquette: Good telephone etiquette and exceptional customer service skills. Organizational Skills: Exceptional organizational skills. Bilingual: Spanish preferred but not required.
    $15-18 hourly 10d ago

Learn more about call center agent jobs

How much does a call center agent earn in West Valley City, UT?

The average call center agent in West Valley City, UT earns between $19,000 and $39,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in West Valley City, UT

$27,000

What are the biggest employers of Call Center Agents in West Valley City, UT?

The biggest employers of Call Center Agents in West Valley City, UT are:
  1. TierOne Bank
  2. Riverton Auto Parent
  3. Riverton Chevrolet
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