Investigator jobs at Capital One - 258 jobs

The Fraud Investigator is responsible for investigating, documenting, and/or approving the investigation and documentation of Fraud related alerts, cases, suspicious activity reports (SARs), and any other reports and/or referrals that could lead to such investigation. He or she will represent Atlantic Union Bankshares Corporation (AUB) and its related subsidiaries as a dedicated point of contact for law enforcement inquiries related to financial crimes investigations. The Fraud Investigator serves as a second line of defense subject matter expert for Investigations and Fraud threat intelligence. Other responsibilities may be assigned at the discretion of the FIU Fraud Investigations Manager. Position Accountabilities Investigate internal and external fraud events perpetrated against AUB, its related subsidiaries, and stakeholders. Document and decision complex alerts and cases to identify reportable suspicious activity. Ensure Suspicious Activity Reports are accurate and approved for filing within regulatory guidelines. Conduct customer outreach as needed to follow up on status of fraud investigations and obtain additional information. Review procedures covering the investigation and reporting of suspected financial fraud crimes. Recommend changes in processes and procedures to the FIU Fraud Investigations Manager. Serve as a point of contact for other business lines with general questions or concerns about investigations. Assist in the oversight of processes for internal referral of questionable activity or behavior. Serve as a representative of AUB with local, state, and/or federal law enforcement agents on cases referred by AUB or on cases requiring AUB's assistance as it relates to financial crimes investigations. May testify in court on behalf of AUB for fraud cases. Participate in professional and community associations relating to law enforcement and criminal investigations. Distribute pertinent information to departments throughout the organization that may be affected by current Fraud trends. Develop, analyze, and report trends to the FIU Fraud Investigations Manager as required. Analyze corporate needs and suggest creative ideas to enhance comprehensive corporate-wide fraud risk mitigation processes. Attends training seminars as deemed necessary by the direction of the FIU Fraud Investigations Manager or higher. Organizational Relationship This position reports to the Fraud Investigations Manager Supervision of Others - No Position Qualifications Education & Experience Bachelor's degree in criminal justice, Business or a related field, or a combination of education and experience equivalent to such a degree--REQUIRED Certification as a compliance professional (i.e.: CAMS, CAFP, CFE)--PREFERRED Must have 5 or more years of banking, business, or criminal justice related experience--REQUIRED Must have a minimum of 2 years' experience in fraud or financial crimes investigations--REQUIRED Previous experience in delivering FinCEN SAR filings for Fraud events--REQUIRED Experience utilizing Verafin Case Management System Knowledge & Skills Demonstrated ability to interact with management, law enforcement, General Counsel, and other business lines with tact and diplomacy while achieving stated objectives. Ability to explain complex fraud issues in simple and clear ways. Working knowledge of fraud and financial crimes banking laws, regulations, operations, and procedures. Advanced written, oral, data analytics, interpersonal and negotiating skills with ability to prepare and present technical presentations and guide internal customers. Working knowledge of financial institution operations. Ability to research, analyze and recommend improved processes. Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Our AML Investigators handle the monitoring, reporting, investigation and research of potential suspicious activity related to anti-money laundering and terrorist financing along with other activities for BSA/AML related issues within the centralized business units, by performing the following duties under the direction of the AML Investigation Manager. What You Will Be Doing BSA/OFAC Anti-Money Laundering Duties: Primary responsibility is to understand potential suspicious activity alerts that are generated either systematically or through the use of manual monitoring tools. This may also include, but not be limited to referrals from branch personnel, 314(a), 314(b), negative media searches or potential OFAC matches. Working alerts to make determinations if case is required, and then to further determine SAR/No SAR decisions as appropriate, and within department and regulatory guidelines. Working Cases to conclusion - whether completing 'no SAR' or drafting and filing SAR as necessary. As needed, filing continuing activity SARs within regulatory timelines, ensuring compliance with internal and regulatory requirements. Assisting with "Know Your Customer" and suspicious activity monitoring and investigation processes to bring pertinent issues to the attention of the Unit Supervisor for investigation. Assisting with OFAC screening and investigation processes to bring pertinent issues to the attention of the BSA/AML Officer and Investigations Manager. Working with AML Investigations Manager as well as other members of the AML team on UAT of potential alerting scenarios in the Development environment, prior to launching rules in Production. Participating in special BSA/AML monitoring reviews and educational visits with business units upon request or if a need for targeted training is identified through monitoring reports, internal audits, examinations, or customer complaints. Assisting with: Preparation of updates to BSA/AML Manual. Developing corporate BSA/AML communications. Monitoring environmental conditions for new/revised laws. Developing/reviewing employee training materials. Researching and answering BSA/AML questions from First Bank employees. Representing the BSA/AML team on company-wide projects as assigned and promoting collaboration between AML and functional business units of the organization. Providing direct assistance and support to other Corporate Compliance personnel, and other areas of the company as deemed necessary. Bachelor's degree (B.A. or B.S.), with a major, minor, or supporting course work in: Accounting, Business, Economics, or Finance from four-year college or university; Minimum eight years related experience and/or training, preferably in the financial services industry; or equivalent combination of education and experience; At least one year of experience in AML suspicious activity investigation. CAMS Certification preferred, or the ability (and qualifications) to obtain within 12 months of hire date. Proficiency in Word, Excel, Internet, and E-mail are required. Ability to learn new applications, such as Access, ACL or Visio.

To assist in the identification, review, and investigation of fraud and cyber-related incidents, and insider threat activity, across Navy Federal's digital and operational environments. Assist and where required lead broader investigations into unauthorized access, data exfiltration, and malicious insider and risky behaviors to protect Navy Federal's information systems and member data. Assist with adherence to applicable cybersecurity regulations and corporate security policies. Responsibilities Investigate insider threat indicators and cyber risks (e.g., unauthorized disclosures, suspicious activity, data misuse, foreign influence, and compromise of sensitive information) from multiple channels and referral sources Partner with Information Security on investigations into cyber incidents Liaison with Information Security teams and leverage advanced forensic analysis of digital evidence Develop investigative strategies for complex cyber-enabled fraud and insider threat cases, ensuring timely resolution and compliance. Collaborate with cybersecurity teams, threat intelligence analysts, risk team, and legal counsel to identify vulnerabilities exploited by insiders or external actors. Leverage output from insider threat detection tools, monitoring capabilities, and investigative workflows. Participate in root cause analysis of cyber incidents and recommend preventive measures to reduce recurrence. Prepare comprehensive technical and investigative reports for executive leadership, regulators, and law enforcement. Collaborate with and support Security, Governance, and Risk on the development of cyber and insider threat awareness programs for employees and contractors. Collaborate with Information Security to monitor emerging cyber threats, attack vectors, and insider risk trends; integrate findings into investigative methodologies. Coordinate with federal agencies, industry partners, and law enforcement to share intelligence and best practices. Preferred: Investigate fraud-related activities as needed, leveraging expertise in fraud detection and prevention. Qualifications Credentialed federal agent (former/retired)- cyber support to counterintelligence investigative and operational authorities and experience Bachelor's degree in Cybersecurity, Computer Science, Digital Forensics, Criminal Justice, or related field, or equivalent combination of education and experience. Extensive experience in cyber investigations, digital forensics, and insider threat detection within corporate or government environments. Knowledge of cybersecurity frameworks (e.g., NIST CSF, ISO 27001) and insider threat program standards. Proficiency in forensic tools and techniques for analyzing digital evidence (e.g., EnCase, FTK, X-Ways, Splunk). Strong understanding of network architecture, access controls, and data protection measures. Expert skill in investigative techniques, evidence handling, and chain-of-custody protocols. Ability to communicate complex technical findings clearly and concisely to senior leadership. Position based in Navy Federal Headquarters, Vienna, VA campus. Preferred: Experience in fraud investigations within financial institutions. Desired Qualifications Master's degree in Cybersecurity, Digital Forensics, or related field Industry certifications (e.g., CISSP, CISM, GCFA, CEH, CFE) Familiarity with Navy Federal products, services, programs, policies, and procedures. Active or prior security clearance (Secret or higher) Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

To identify, review, and investigate insider risk activity with an emphasis on counterintelligence threats across Navy Federal's corporate enterprise. Conduct full scope complex investigations into potential foreign collection, unauthorized disclosures, foreign intelligence influence, and misuse of access to protect sensitive information, personnel, and assets. Partner across Fraud, Information Security, IT, HR, Legal, Compliance, Technology, and Operations to mitigate risk and strengthen enterprise resilience. Ensure adherence to applicable federal and state laws, rules and regulations, and Navy Federal policies. Work is performed in an independent manner under general direction. Responsibilities Investigate insider threat indicators and counterintelligence risks (e.g., unauthorized disclosures, suspicious contacts, data misuse, foreign influence, and compromise of sensitive information) from multiple channels and referral sources Conduct structured interviews, evidence collection, and documentation; ensure chain of custody and preservation of evidence per applicable laws, regulations, and corporate procedures Analyze behavioral, technical, and contextual signals (e.g., anomalous access, travel patterns, workplace conduct, financial stressors) to assess likelihood and impact of insider events Perform risk assessments and case triage, prioritizing investigations based on threat severity, business impact, and regulatory exposure Develop investigative plans and produce detailed reports (findings, supporting facts, and recommended actions) for leadership, HR, Legal, and Compliance Collaborate with HR, Legal, Compliance, IT Security, Physical Security, and business units to develop corrective actions, response plans, and control enhancements Maintain liaison with federal agencies and industry partners to share threat intelligence, best practices, and deconflict activity when appropriate Support policy, governance, and awareness programs for insider risk and counterintelligence; contribute to training content and targeted communications Monitor and evaluate insider risk tooling and workflows (e.g., DLP, UEBA, access controls) and recommend improvements to detection and case management Prepare data and metrics for analysis and executive reporting; identify trends, systemic issues, and control gaps Advise on preventive measures (e.g., segregation of duties, privileged access reviews, travel/security advisories, pre-employment and continuous evaluation enhancements) Maintain knowledge of applicable federal and state laws, rules, and regulations, and Navy Federal policies and procedures Preferred: Investigate fraud-related activities as needed, leveraging expertise in fraud detection and prevention. Performs other duties as assigned Qualifications Credentialed federal agent (former/retired)- counterintelligence investigative and operational authorities Bachelor's degree in Criminal Justice, Security Studies, Intelligence, Business Administration, or related field; or equivalent combination of education, training, and experience Demonstrated extensive experience conducting insider threat and/or counterintelligence investigations in a corporate and/or federal environment Expert knowledge of insider risk frameworks and counterintelligence principles (e.g., unauthorized disclosure prevention, foreign contact risk, tradecraft indicators) Extensive experience working cross-functionally with HR, Legal, Compliance, IT Security, and Operations in sensitive investigations Expert skill applying analytical techniques to correlate behavioral, access, and contextual data and develop defensible conclusions Expert investigative, research, analytical, and problem-solving skills, including structured interviewing and elicitation Expert skill exercising initiative and sound judgment to make timely, risk-based decisions in high-stakes cases Expert written and verbal communication skills, including executive-ready reports and briefings Expert organizational, planning, and time management skills; able to manage multiple complex cases simultaneously Expert skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations Expert skill building relationships through rapport, trust, diplomacy, and tact; able to influence and negotiate in sensitive matter Expert proficiency with case management and productivity tools (word processing, spreadsheet, and presentation software) Position based in Navy Federal Headquarters, Vienna, VA campus Desired Qualifications Master's degree in Criminal Justice, Security, Intelligence, Business, or related field Experience in federal counterintelligence and/or insider threat programs (e.g., DoD, IC, DHS) Experience working corporate insider risk leadership Working knowledge of relevant frameworks and directives (e.g., EO 13587, ICD 704/705, NISP/32 CFR Part 117, applicable privacy and labor requirements) Familiarity with Navy Federal products, services, programs, policies, and procedures Experience with DLP, UEBA, SIEM, IAM/privileged access monitoring, and related investigative tooling Fraud investigative experience within financial services (transactional analysis, red flags, loss mitigation) is preferred but not required Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

The Fraud Investigator is responsible for investigating, documenting, and/or approving the investigation and documentation of Fraud related alerts, cases, suspicious activity reports (SARs), and any other reports and/or referrals that could lead to such investigation. He or she will represent Atlantic Union Bankshares Corporation (AUB) and its related subsidiaries as a dedicated point of contact for law enforcement inquiries related to financial crimes investigations. The Fraud Investigator serves as a second line of defense subject matter expert for Investigations and Fraud threat intelligence. Other responsibilities may be assigned at the discretion of the FIU Fraud Investigations Manager. Position Accountabilities Investigate internal and external fraud events perpetrated against AUB, its related subsidiaries, and stakeholders. Document and decision complex alerts and cases to identify reportable suspicious activity. Ensure Suspicious Activity Reports are accurate and approved for filing within regulatory guidelines. Conduct customer outreach as needed to follow up on status of fraud investigations and obtain additional information. Review procedures covering the investigation and reporting of suspected financial fraud crimes. Recommend changes in processes and procedures to the FIU Fraud Investigations Manager. Serve as a point of contact for other business lines with general questions or concerns about investigations. Assist in the oversight of processes for internal referral of questionable activity or behavior. Serve as a representative of AUB with local, state, and/or federal law enforcement agents on cases referred by AUB or on cases requiring AUB's assistance as it relates to financial crimes investigations. May testify in court on behalf of AUB for fraud cases. Participate in professional and community associations relating to law enforcement and criminal investigations. Distribute pertinent information to departments throughout the organization that may be affected by current Fraud trends. Develop, analyze, and report trends to the FIU Fraud Investigations Manager as required. Analyze corporate needs and suggest creative ideas to enhance comprehensive corporate-wide fraud risk mitigation processes. Attends training seminars as deemed necessary by the direction of the FIU Fraud Investigations Manager or higher. Organizational Relationship This position reports to the Fraud Investigations Manager Supervision of Others - No Position Qualifications Education & Experience Bachelor's degree in criminal justice, Business or a related field, or a combination of education and experience equivalent to such a degree--REQUIRED Certification as a compliance professional (i.e.: CAMS, CAFP, CFE)--PREFERRED Must have 5 or more years of banking, business, or criminal justice related experience--REQUIRED Must have a minimum of 2 years' experience in fraud or financial crimes investigations--REQUIRED Previous experience in delivering FinCEN SAR filings for Fraud events--REQUIRED Experience utilizing Verafin Case Management System Knowledge & Skills Demonstrated ability to interact with management, law enforcement, General Counsel, and other business lines with tact and diplomacy while achieving stated objectives. Ability to explain complex fraud issues in simple and clear ways. Working knowledge of fraud and financial crimes banking laws, regulations, operations, and procedures. Advanced written, oral, data analytics, interpersonal and negotiating skills with ability to prepare and present technical presentations and guide internal customers. Working knowledge of financial institution operations. Ability to research, analyze and recommend improved processes. Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Video Clip 1 Video Clip 2 Video Clip 3 Learn more about us at cathaybank.com GENERAL SUMMARY Investigator is responsible to conduct the transactional activity reviews and due diligence on potential AML risks associated with existing or potential clients with the purpose that the client does not present undue legal, regulatory, or reputational risk to Cathay Bank. Interface with branch/lending staff to obtain information related to their client's transaction activity and documentation provided. ESSENTIAL FUNCTIONS Maintains a current knowledge of the Bank Secrecy Act and related anti-money laundering and OFAC regulations. Conducts account analysis to detect trends and patterns, irregular transaction behavior. Sends requests to account officers to provide supporting documentation on unusual transactions. Organizes and summarizes the analysis performed into cohesive and concise narrative to enrich the client profile. Completes SARs (if necessary) in a timely manner. Ensures that analysis information and documentation is organized and maintained appropriately. Researches detailed information, including names and accounts provided by multiple sources to determine if there is evidence of criminal activity. Ensures accurate tracking of assignments and requests for documentation for proper tracking of deadlines, as well as following up on pending items in a timely manner. Coordinates with the AVP Manager to resolve issues, discuss patterns and trends, policy changes, etc. Performs other responsibilities assigned by the BSA Officer or designee. Regular overtime is required; this includes occasional weekend days. QUALIFICATIONS Education: Bachelor's Degree in related fields of business or finance, preferred. Experience: 3 or more years of investigative or related experience with specific emphasis on BSA/AML, SDD/KYC and OFAC. Familiarity with U.S. BSA/AML Laws/Regulations required. Skills/Ability: Strong understanding of Financial Institutions and relevant products/services. Strong analytical and problem resolution skills. Excellent communication skills, both written and verbal. Ability to work well independently and with others. Ability to multi-task prioritize deliverables in a timely and effective manner. Flexibility to adapt to changing priorities to meet business needs. Proficient in the Microsoft suite of products and Internet-based research. OTHER DETAILS $31.25 - $36.06 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for incentive compensation. Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy. Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster: Poster- English Poster- Spanish Poster- Chinese Traditional Poster- Chinese Simplified Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The Fraud Investigator is responsible for investigating, documenting, and/or approving the investigation and documentation of Fraud related alerts, cases, suspicious activity reports (SARs), and any other reports and/or referrals that could lead to such investigation. He or she will represent Atlantic Union Bankshares Corporation (AUB) and its related subsidiaries as a dedicated point of contact for law enforcement inquiries related to financial crimes investigations. The Fraud Investigator serves as a second line of defense subject matter expert for Investigations and Fraud threat intelligence. Other responsibilities may be assigned at the discretion of the FIU Fraud Investigations Manager. Position Accountabilities Investigate internal and external fraud events perpetrated against AUB, its related subsidiaries, and stakeholders. Document and decision complex alerts and cases to identify reportable suspicious activity. Ensure Suspicious Activity Reports are accurate and approved for filing within regulatory guidelines. Conduct customer outreach as needed to follow up on status of fraud investigations and obtain additional information. Review procedures covering the investigation and reporting of suspected financial fraud crimes. Recommend changes in processes and procedures to the FIU Fraud Investigations Manager. Serve as a point of contact for other business lines with general questions or concerns about investigations. Assist in the oversight of processes for internal referral of questionable activity or behavior. Serve as a representative of AUB with local, state, and/or federal law enforcement agents on cases referred by AUB or on cases requiring AUB's assistance as it relates to financial crimes investigations. May testify in court on behalf of AUB for fraud cases. Participate in professional and community associations relating to law enforcement and criminal investigations. Distribute pertinent information to departments throughout the organization that may be affected by current Fraud trends. Develop, analyze, and report trends to the FIU Fraud Investigations Manager as required. Analyze corporate needs and suggest creative ideas to enhance comprehensive corporate-wide fraud risk mitigation processes. Attends training seminars as deemed necessary by the direction of the FIU Fraud Investigations Manager or higher. Organizational Relationship This position reports to the Fraud Investigations Manager Supervision of Others - No Position Qualifications Education & Experience Bachelor's degree in criminal justice, Business or a related field, or a combination of education and experience equivalent to such a degree--REQUIRED Certification as a compliance professional (i.e.: CAMS, CAFP, CFE)--PREFERRED Must have 5 or more years of banking, business, or criminal justice related experience--REQUIRED Must have a minimum of 2 years' experience in fraud or financial crimes investigations--REQUIRED Previous experience in delivering FinCEN SAR filings for Fraud events--REQUIRED Experience utilizing Verafin Case Management System Knowledge & Skills Demonstrated ability to interact with management, law enforcement, General Counsel, and other business lines with tact and diplomacy while achieving stated objectives. Ability to explain complex fraud issues in simple and clear ways. Working knowledge of fraud and financial crimes banking laws, regulations, operations, and procedures. Advanced written, oral, data analytics, interpersonal and negotiating skills with ability to prepare and present technical presentations and guide internal customers. Working knowledge of financial institution operations. Ability to research, analyze and recommend improved processes. Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Employee Applicant Privacy Notice Who we are: Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at ********************************************** The Role We are seeking a talented and self-motivated Senior Fraud Investigator to support our Fraud Investigations team. This role will be responsible for the training of a team of Fraud Investigators who are responsible for conducting independent reviews and analysis of possible suspicious activity to ensure compliance with regulatory institutions and Galileo policies and procedures. The Senior Fraud Investigator is responsible for conducting holistic reviews of Fraud Investigators' research, documented analysis/findings, and conclusions as it relates to financial crime activity to ensure the utmost quality investigations. This person will assist in the development and guidance of our Fraud Investigative team and report directly to the Senior Manager of Fraud Investigations. What you'll do: * Evaluate Fraud or abusive behavior is identified and may warrant a SAR filing. The Senior Fraud Investigator will ensure determinations are appropriate, fully supported, and clearly documented, for fraud claim cases * Collaborates with other internal SoFi departments, vendors, law enforcement, etc. to resolve issues and works to proactively minimize losses * Train, coach, develop, and monitor fraud investigations staff to ensure an excellent member experience * Establishes positive employer-employee relationships, and promotes a high level of employee morale, trust, and integrity * Develop, maintain, and implement policies/procedures to mitigate and proactively address fraudulent activity * Conduct team meetings to enhance teamwork ensuring good staff morale * Knowledge of risk strategies and creation of an open communication forum to iterate policies * Communicate significant issues to Management; make recommendations when weaknesses are identified * Respond promptly and exercise exceptional communication skills in an effort to optimize each contact with customers, partners, and external vendors/banks * Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction * Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls. * Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies * Handle any special projects as assigned by management * Promote SoFi values in the daily work and management of the team What you'll need: * 3+ years of relevant fraud investigation experience in financial services or other related industry * Minimum of 1 year of managing a team of fraud investigators (Team lead or supervisor) * Fraud SAR filing experience required * Proven background in customer service * Demonstrated ability to communicate effectively with all levels of the organization and across different business lines * Ability to successfully lead and manage direct reports, including training, mentoring, and counseling * Strong attention to detail with a focus on quality reviews * Excellent organizational, verbal, written, and interpersonal skills are required * Must be able to multitask, adapt well to changing priorities, and effectively prioritize responsibilities to meet critical deadlines * Ability to work in a fast-paced, demanding, and changing environment; must work well under pressure * Excellent analytical skills required Nice to Have: * Applicable certifications, for example, CFE, CAMS, etc * Currently participating in peer groups to stay abreast of industry happenings Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights Galileo is committed to an inclusive culture. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

SIU Investigator - CF08BE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. We are seeking a talented Special Investigator to join our Special Investigations Unit (SIU). This position will be based out of the Richmond, VA area. The coverage territory will be all of VA and Northern North Carolina. The ideal candidate for this opportunity will spend 100% of their time traveling within their assigned region to visit loss sites, interview witnesses, conduct recorded statements, take photos, and inspect physical evidence. Additionally, the candidate will investigate all lines of business to include Medical Investigations in Auto, Worker's Compensation, General Liability and Group Benefits as well as Property losses. SIU Investigators work in partnership with claim handlers across all lines of business to investigate suspicious claims. The Field Investigators performing investigations to provide information to the claims handler which will assist in the adjudication of the claim. The mission of the SIU is to contribute to claims accuracy by building fraud awareness and investigating questionable claims. This position will report to the SIU Manager and will be responsible for conducting thorough, timely, efficient and impartial investigations to support the accurate resolution of insurance claims by the Company. Key responsibilities of the role include: • This SIU Investigator will be responsible for assignments in Virginia and the Northern North Carolina areas. • Assignments may include investigations directly referred by the claim staff, or losses reviewed by the field investigator proactively which may be appropriate for SIU Involvement. • The investigator is expected to have face to face interaction with parties to a loss, including insured, claimants, witnesses, experts, and other professionals on a routine basis. • Excellent interpersonal, communication and interview skills are required. • Investigative assignments may include claims with identified suspicious loss indictors, definable inconsistencies, or those which otherwise require a high-level investigative skill and/or local in person presence. • Effective time management skills, proactive execution of investigative plans, and flexibility are necessary to ensure the effectiveness of this position. • The investigator must understand and exhibit appropriate investigative behaviors and methods while conducting investigations, including development of the facts, due diligence around evidence collection and interviews. • The Investigator must be able to effectively communicate investigative findings orally and in writing. • The Investigator will also be responsible for understanding fraud trends within his or her area of responsibility and leverage knowledge gained to SIU analytical resources. • Independently complete investigations in accordance with The Hartford's core performance values and best practices with minimal direction. • Prepare and submit investigative reports detailing and documenting all phases of an investigation to assist in the resolution of the claim. • Recognize intelligence opportunities through active investigations and shares this information within SIU. • Interface with the SIU Community and Law Enforcement; including attendance of NICB and other industry meetings. • Continually enhance investigative skills and understanding of emerging issues impacting property and casualty and group benefit claims. • Provide support to claims partners and other departments within the • Company, which may include identifying training needs; participation in developing and presenting training and mentoring of external business partners and internal staff. QUALIFICATIONS: • Bachelor's Degree preferred. • Minimum of 3 years special investigation insurance experience and/or investigative law enforcement experience required. • Reside roughly within 30 miles of Richmond, VA to cover Virginia and Northern North Carolina. • Solid understanding of SIU or relevant claim processes, practices, and applicable laws and regulations strongly preferred. • Designations in CIFI, FCLS or FCLA are strongly preferred. • Strong interviewing and communication skills (verbal and written). • The ability to work well independently and in a team environment. • Consistent high level of performance and achievement over career span. • Strong critical thinking and analytical skills; ability to make deductions; logical and sequential thinker. • Excellent written and verbal communication and diplomacy skills, inspiring confidence among main customers. • The ability to work well independently and in a team environment. • Consistent high level of performance and achievement over career span. WHAT ELSE CAN YOU TELL ME? • The SIU Investigator is a remote position and will require 100% travel within the assigned territory. The Special Investigator for this opportunity will be based out of the Richmond , VA area. • A cell phone and a wireless laptop is provided for this opportunity. A company car will be provided, and a valid driver's license is required. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $87,200 - $130,800 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

SIU Investigator - CF08BE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. We are seeking a talented Special Investigator to join our Special Investigations Unit (SIU). This position will be based out of the Richmond, VA area. The coverage territory will be all of VA and Northern North Carolina. The ideal candidate for this opportunity will spend 100% of their time traveling within their assigned region to visit loss sites, interview witnesses, conduct recorded statements, take photos, and inspect physical evidence. Additionally, the candidate will investigate all lines of business to include Medical Investigations in Auto, Worker's Compensation, General Liability and Group Benefits as well as Property losses. SIU Investigators work in partnership with claim handlers across all lines of business to investigate suspicious claims. The Field Investigators performing investigations to provide information to the claims handler which will assist in the adjudication of the claim. The mission of the SIU is to contribute to claims accuracy by building fraud awareness and investigating questionable claims. This position will report to the SIU Manager and will be responsible for conducting thorough, timely, efficient and impartial investigations to support the accurate resolution of insurance claims by the Company. Key responsibilities of the role include: - This SIU Investigator will be responsible for assignments in Virginia and the Northern North Carolina areas. - Assignments may include investigations directly referred by the claim staff, or losses reviewed by the field investigator proactively which may be appropriate for SIU Involvement. - The investigator is expected to have face to face interaction with parties to a loss, including insured, claimants, witnesses, experts, and other professionals on a routine basis. - Excellent interpersonal, communication and interview skills are required.- Investigative assignments may include claims with identified suspicious loss indictors, definable inconsistencies, or those which otherwise require a high-level investigative skill and/or local in person presence. - Effective time management skills, proactive execution of investigative plans, and flexibility are necessary to ensure the effectiveness of this position. - The investigator must understand and exhibit appropriate investigative behaviors and methods while conducting investigations, including development of the facts, due diligence around evidence collection and interviews.- The Investigator must be able to effectively communicate investigative findings orally and in writing. - The Investigator will also be responsible for understanding fraud trends within his or her area of responsibility and leverage knowledge gained to SIU analytical resources. - Independently complete investigations in accordance with The Hartford's core performance values and best practices with minimal direction.- Prepare and submit investigative reports detailing and documenting all phases of an investigation to assist in the resolution of the claim.- Recognize intelligence opportunities through active investigations and shares this information within SIU.- Interface with the SIU Community and Law Enforcement; including attendance of NICB and other industry meetings.- Continually enhance investigative skills and understanding of emerging issues impacting property and casualty and group benefit claims.- Provide support to claims partners and other departments within the - Company, which may include identifying training needs; participation in developing and presenting training and mentoring of external business partners and internal staff. QUALIFICATIONS:- Bachelor's Degree preferred.- Minimum of 3 years special investigation insurance experience and/or investigative law enforcement experience required.- Reside roughly within 30 miles of Richmond, VA to cover Virginia and Northern North Carolina.- Solid understanding of SIU or relevant claim processes, practices, and applicable laws and regulations strongly preferred.- Designations in CIFI, FCLS or FCLA are strongly preferred.- Strong interviewing and communication skills (verbal and written).- The ability to work well independently and in a team environment.- Consistent high level of performance and achievement over career span. - Strong critical thinking and analytical skills; ability to make deductions; logical and sequential thinker.- Excellent written and verbal communication and diplomacy skills, inspiring confidence among main customers.- The ability to work well independently and in a team environment.- Consistent high level of performance and achievement over career span. WHAT ELSE CAN YOU TELL ME?- The SIU Investigator is a remote position and will require 100% travel within the assigned territory. The Special Investigator for this opportunity will be based out of the Richmond , VA area. - A cell phone and a wireless laptop is provided for this opportunity. A company car will be provided, and a valid driver's license is required. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $87,200 - $130,800 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us (************************************* | Our Culture (******************************************************* | What It's Like to Work Here (************************************************** | Perks & Benefits (********************************************* Every day, a day to do right. Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day. 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SIU Investigator - CF08BE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. We are seeking a talented Special Investigator to join our Special Investigations Unit (SIU). This position will be based out of the Richmond, VA area. The coverage territory will be all of VA and Northern North Carolina. The ideal candidate for this opportunity will spend 100% of their time traveling within their assigned region to visit loss sites, interview witnesses, conduct recorded statements, take photos, and inspect physical evidence. Additionally, the candidate will investigate all lines of business to include Medical Investigations in Auto, Worker's Compensation, General Liability and Group Benefits as well as Property losses. SIU Investigators work in partnership with claim handlers across all lines of business to investigate suspicious claims. The Field Investigators performing investigations to provide information to the claims handler which will assist in the adjudication of the claim. The mission of the SIU is to contribute to claims accuracy by building fraud awareness and investigating questionable claims. This position will report to the SIU Manager and will be responsible for conducting thorough, timely, efficient and impartial investigations to support the accurate resolution of insurance claims by the Company. Key responsibilities of the role include: • This SIU Investigator will be responsible for assignments in Virginia and the Northern North Carolina areas. • Assignments may include investigations directly referred by the claim staff, or losses reviewed by the field investigator proactively which may be appropriate for SIU Involvement. • The investigator is expected to have face to face interaction with parties to a loss, including insured, claimants, witnesses, experts, and other professionals on a routine basis. • Excellent interpersonal, communication and interview skills are required. • Investigative assignments may include claims with identified suspicious loss indictors, definable inconsistencies, or those which otherwise require a high-level investigative skill and/or local in person presence. • Effective time management skills, proactive execution of investigative plans, and flexibility are necessary to ensure the effectiveness of this position. • The investigator must understand and exhibit appropriate investigative behaviors and methods while conducting investigations, including development of the facts, due diligence around evidence collection and interviews. • The Investigator must be able to effectively communicate investigative findings orally and in writing. • The Investigator will also be responsible for understanding fraud trends within his or her area of responsibility and leverage knowledge gained to SIU analytical resources. • Independently complete investigations in accordance with The Hartford's core performance values and best practices with minimal direction. • Prepare and submit investigative reports detailing and documenting all phases of an investigation to assist in the resolution of the claim. • Recognize intelligence opportunities through active investigations and shares this information within SIU. • Interface with the SIU Community and Law Enforcement; including attendance of NICB and other industry meetings. • Continually enhance investigative skills and understanding of emerging issues impacting property and casualty and group benefit claims. • Provide support to claims partners and other departments within the • Company, which may include identifying training needs; participation in developing and presenting training and mentoring of external business partners and internal staff. QUALIFICATIONS: • Bachelor's Degree preferred. • Minimum of 3 years special investigation insurance experience and/or investigative law enforcement experience required. • Reside roughly within 30 miles of Richmond, VA to cover Virginia and Northern North Carolina. • Solid understanding of SIU or relevant claim processes, practices, and applicable laws and regulations strongly preferred. • Designations in CIFI, FCLS or FCLA are strongly preferred. • Strong interviewing and communication skills (verbal and written). • The ability to work well independently and in a team environment. • Consistent high level of performance and achievement over career span. • Strong critical thinking and analytical skills; ability to make deductions; logical and sequential thinker. • Excellent written and verbal communication and diplomacy skills, inspiring confidence among main customers. • The ability to work well independently and in a team environment. • Consistent high level of performance and achievement over career span. WHAT ELSE CAN YOU TELL ME? • The SIU Investigator is a remote position and will require 100% travel within the assigned territory. The Special Investigator for this opportunity will be based out of the Richmond , VA area. • A cell phone and a wireless laptop is provided for this opportunity. A company car will be provided, and a valid driver's license is required. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $87,200 - $130,800 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for performing end-to-end investigations or investigations support functions of external financial crimes activities across one or more lines of business. Key responsibilities include conducting routine to complex investigations, including fraud committed by external parties, money laundering, or terrorist financing and acting as the liaison to Law Enforcement as required. This role will entail completing investigations while ensuring cases meet or exceed closure and quality metrics, reporting facts of the investigation to assist in identifying potential operational or compliance risks, and completing Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement. This role may ultimately report to any number of investigations teams across the consumer or client managed lines of business, as well as roles filled within specialized investigations. An Investigator may be asked to partner with GFC Risk Management, front line units or other stakeholders to resolve investigations. The Investigator will maintain a working knowledge of the Bank Secrecy Act (BSA), USA PATRIOT Act, Anti-Money Laundering efforts, Office of Foreign Assets Control (OFAC) and awareness of industry best practices. Responsibilities: Completes investigations while overseeing cases meet or exceed closure and quality metrics Completes Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement Reports facts of the investigation to senior stakeholders, assisting in identifying potential operational or compliance risks and partners with Global Financial Crimes (GFC) Management and/or Front Line Units (FLU) to resolve investigations Performs quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role Managing a significant case inventory while prioritizing cases based upon risk and/or management direction while adhering to department Service Level Agreements (SLAs) The Investigator will perform research and analysis of transaction information, customer data, public records, social media platforms or other external research tools to aide in the investigation to determine whether the activity appears to be normal for the client type. The Investigator communicates with GFC Management, front line units or other internal stakeholders, and law enforcement to obtain additional information and documentation as needed to resolve investigations. The Investigator recommends appropriate follow-up and possible account closure for customers that exceed the Bank's risk tolerance; and identifies and escalates potential operational or compliance risks. Required Experience: Minimum of five years of relevant experience 3 years' experience with 1 year of relevant experience with, AML, Risk, or Compliance experience and/or knowledge of financial crimes typologies BSA knowledge relative to AML Proficiency in Microsoft Excel / data analytics Desired Experience: Additional technical/functional experience (e.g., Industry type): Financial Services and/or related government entity Certifications: ACAMS - Association of Certified Anti-Money Laundering Specialists FINRA licenses including the SIE or Series 7, Series 4, Series 24, as well as experience in Law enforcement and/or interacting with law enforcement and/or bi-lingual (Spanish, Russian, Chinese/Mandarin, and/or Farsi a plus. Bachelor's Degree in related field Experience in financial services and/or a related government entity Certified Anti-Money Laundering Specialist (CAMS) Skills: Critical Thinking Fraud Management Regulatory Compliance Written Communications Investigation Management Policies, Procedures, and Guidelines Management Reporting Risk Management Coaching Issue Management Talent Development Shift: 1st shift (United States of America) Hours Per Week: 40

TITLE: INVESTIGATOR IISTATUS: NON-EXEMPTREPORTS TO: FRAUD PREVENTION AND RISK INVESTIGATIONS MANAGERDEPARTMENT: FRAUD PREVENTION AND RISK INVESTIGATIONSJOB CODE: 11452 PAY RANGE: $33.86 - $37.00 HOURLY GENERAL DESCRIPTION: The Investigator II is an experienced level position within the Fraud department. Responsible for detecting, reviewing, and reporting potential suspicious activities filtered by various AML systems. As an Investigator II, you will investigate external inquiries via law enforcement request, internal investigations for other groups (fraudulent instruments and inquiries), and other related transactional activity. Supports leadership and the investigations team in maintaining compliance with Golden 1 Credit Union's fraud prevention program. Assist with training and coaching of new and existing employees across various business lines and execute special investigations. TASKS, DUTIES, FUNCTIONS: Utilizes knowledge of credit union systems, processes, and contacts as resources for conducting investigations. Develops a plan of action and gathers, analyzes, and compiles evidence for multiple case assignments. Prepares case documentation and writes a complete final summary report of investigation. Investigate and respond to check fraud claims as received by members and/or other financial institutions. Investigate suspicious activity cases generated by the internal automated AML/BSA monitoring system or Unusual Activity Referrals reported by branch personnel and other lines of business. Review cases assigned for closure to ensure Verafin case has proper coding, and all steps are taken prior to closing account in DSUI. Assesses internal controls and procedures associated with assigned cases, identifying control breakdowns and makes recommendations to prevent future losses. Assists with determining new procedures to prevent, detect, and investigate fraudulent activity. Reviews fraud data to ensure accuracy for reporting and audit purposes. Assist with computer crime investigations and investigate breaches of information security policies as requested. Prepares recommendations as to whether a member's transactional activity is fraudulent and thereby requiring a BSA UAR referral. The recommendation will be based on an analytical assessment of internal and external data sources, internet, and other sources to provide the rationale for recommended courses of action. Reviews individuals' and entities' accounts reported in a police report utilizing different management systems to determine if other suspicious activity noted in the accounts should be reported. Prepares police report and/or BSA UAR referral if necessary. Performs red flag alert reviews on account activity for submitted fraud closures, determines if the previously reported fraudulent activity has continued or ceased. Files supplemental police report if additional suspicious activity is identified and works with BSA SAR Investigator on continued 90-day fraud referrals. Assist with auditing Investigator I BSA narratives prior to submitting to BSA department. Maintains current information on various systems as well as required files and documentation. Ensures records are complete and available for review and audit as needed. Complies with regulatory requirements, security, and applicable policies and identifies control and procedural issues. Serves as resource to branches/departments inquiries related to financial investigations questions to provide best information possible regarding fraud to better serve the members and the Credit Union's interest. Assists with the timely completion and investigation of assigned 314(b) requests. Completes annual BSA/AML/OFAC training requirements and keeps current with Money Laundering and Terrorist Financing trends. Provides support, guidance, and training of new staff and serves as the quality control reviewer for alerts, cases, and BSA UAR referrals. Assists in collecting documentation for examiners, auditors, law enforcement, and governmental agencies regarding fraudulent activity and BSA/AML monitoring records. Participates in moderate to complex project initiatives as the primary subject matter expert. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Assists and identifies other investigative efforts within the department, including creating and working moderately complex cases. Understand CTR filing requirements and be able to answer basic questions. Assists with the training of new staff and acts as a resource for all team members regarding a variety of loss prevention and fraud scenarios. Assists in development and facilitation of fraud prevention and awareness for all branch and HQ staff as applicable. Maintain accurate tracking of work performed, which will be used in department performance measurements. Prepare police reports for all losses over the established thresholds or established behaviors outlined in department procedures. Work with law enforcement as required, providing updates or additional information as needed. Responds to law enforcement agencies and financial institutions requesting documentation and/or images to support investigations involving credit union losses. Perform other duties as assigned. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to assist other staff, constructively follow-up on member inquiries, communicate clearly with management, and perform other related tasks. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All business units and departments as needed. EXTERNAL: Federal, state, and local law enforcement, vendors and business partners, and industry peers as needed. QUALIFICATIONS: EDUCATION: Bachelor's degree or combination of experience and education. EXPERIENCE: Minimum of 5-6 years of financial institution or law enforcement experience and Fraud, AML, or card fraud experience. KNOWLEDGE / SKILLS: Ability to effectively communicate with internal and external contacts. Knowledge of Credit Union products, services, policies & procedures. Operating knowledge of Visa regulations, AML/BSA, OFAC and Federal/State Regulations. Good organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments. Strong attention to detail in working and investigating files with emphasis on deadlines. Effective oral and written communication skills. Basic Excel skills Knowledge to operate facsimile machine, ten key, microfiche, electronic banking equipment, basic PC knowledge of Windows environment, and office filing logic. Must be self-motivated and capable of working both independently as well as in a team environment. Must be aware of high-risk activities to ensure regulatory compliance with check fraud regulations and Reg. E, Customer Identification Program (CIP), Customer Due Diligence/Enhanced Due Diligence, 314(b) Information Sharing requests, OFAC, and all investigations pertaining to potential fraud schemes or cybercrime. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. LICENSES / CERTIFICATIONS: None required with a goal of attaining at least one of the following certifications or equivalent: Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Financial Crimes Investigator (CFCI), Certified Credit Union Compliance Expert (CUCE), Certified Fraud Examiner (CFE), Bank Secrecy Act Compliance Specialist (BSACS) as well as, or Certified Anti-Money Laundering Specialist (CAMS). REV. 1/24/2025

Fraud Investigator serves eBanking with investigations of unusual and suspicious related account and customer activity for all payment channels. They will be the liaison to customers and other bank departments to mitigate customer friction and prevent undue harm to customers and the bank. Fraud Investigator will be relied upon to exercise discretion in their direct contact with customers, internal departments and external entities including other banks and law-enforcement. They will be responsible for keeping current with relevant industry fraud trends and reviewing fraud software that the bank utilizes to detect fraud. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Analyze bank software to determine if unusual or suspicious activity is or has occurred. This duty is performed daily, about 20% of the time. 2. Interview internal and external individuals during any investigation of account activity. This duty is performed daily, about 20% of the time. 3. Coordinate with merchants and law enforcement during an investigation or in an effort to protect customers and the bank. This duty is performed daily, about 20% of the time. 4. Participate in fraud forums to stay current of industry fraud trends. This duty is performed daily, about 10% of the time. 5. Report fraud trends and statistics to Management on a regular basis and upon request. This duty is performed daily, about 10% of the time. 6. Handle customer inquiries and complaints upholding federal regulations with the intent to mitigate reputational risk. This duty is performed daily, about 20% of the time. 7. Completes required BSA/AML training and other compliance training as assigned. This duty is performed daily. 8. The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily. 9. Perform any other related duties as required or assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCE Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 5 years related experience and/or training, or equivalent combination of education and experience. COMMUNICATION SKILLS Ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations. CRITICAL THINKING SKILLS Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Not indicated. PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS Not indicated. SOFTWARE SKILLS REQUIRED Advanced: Alphanumeric Data Entry Intermediate: 10-Key, Accounting, Word Processing/Typing Basic: Presentation/PowerPoint, Programming Languages, Spreadsheet WORKING CONDITIONS Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable. ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks. While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, talk or hear; frequently required to reach with hands and arms, taste or smell; and occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision; and color vision. ADDITIONAL INFORMATION * 10 years law enforcement work experience, preferred * 5 years in incident report writing * 3 years in financial institution industry experience * Expert skill level in effective oral and written communication

**Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** We are looking for a SIU Investigator (mid-level). **This is a Field position** . Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. **The selected candidate will have a strong Property SIU background and not just auto** **This role is remote eligible. However, you must currently live in San Diego metropolitan area** **.** This being a Field position a company car is provided and there is regular business travel. **What you'll do:** + Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims. + Participates in the development of fraud prevention strategies. + Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. + Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims. + Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools. + Makes recommendations within defined authority guidelines. + Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome. + Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention. + May serve as a resource team member on specific matters through demonstrated skill or training. + Assists with the delivery of fraud awareness training initiatives in a defined environment. + Handles CAT duty responsibilities as business requires. + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. **What you have:** + High School Diploma or General Equivalency Diploma (GED). + 2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience. + Proven investigatory skills. + Experience obtaining statements from various parties to incidents, witnesses, and suspects. + Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud. + Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems. + Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems. + Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology. **What sets you apart:** + SIU experience conducting low to complex P&C fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience. + Strong Property SIU experience + Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other. + US military experience through military service or a military spouse/domestic partner **Compensation range:** The annualized range for this position is: $77,120 - $147,390. However, this is an hourly position. **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

We're looking for an experienced incident responder and forensic investigator to join our Cybersecurity team. The ideal candidate would have real-world experience responding to externally driven cyber incidents, as well as investigating potential insider threat incidents. Our Cybersecurity team is a skilled group of engineers, analysts, and specialists who are dedicated to keeping the firm safe. We think hard about our approach to security and have invested in custom protection and detection controls, investigation and incident response tooling, and developing a healthy and collaborative relationship with the rest of the firm. We're looking for a seasoned veteran investigator who approaches their work thoughtfully and thoroughly, and who can document and communicate the results effectively. They should be interested in contributing to our automation efforts and growing the abilities and readiness of the team as a whole. About You Experienced with responding to major cyber incidents in a primarily Windows environment; experience with a heavily mixed Linux/Windows environment is a plus Has used forensic analysis to investigate potential breaches with supporting detail to determine attack vectors, the scope of the incident, and affected systems Interested in automation Has at least basic scripting abilities; it's OK if you're rusty, as long as you're willing to shake it off with the support of the people around you Medium or better coding skills are a plus Able to document and communicate your work to an above-average-technical audience, without fluff and with properly communicated second-order knowledge Intellectually curious and eager to learn; excited to grow your understanding of the environment around you, the work of your teammates, and our team goals Reliable and flexible team player with a positive attitude Mature and discreet If you're a recruiting agency and want to partner with us, please reach out to ********************************** .

Under the direct supervision of the Director of Backgrounds & Licensing, the Background Investigator I will conduct basic and routine background investigations relative to the licensing and suitability of gaming employees as a means of protection and maintaining the integrity of gaming. The investigations may require limited, local travel to El Dorado and adjoining counties to conduct public records research or other investigative contacts. Related duties include providing assistance to other gaming commission operations such as the Compliance Unit and the Internal Audit Unit that may require investigative or other technical assistance from time to time. This is the first level of the Background Investigator positions, with the greatest focus on learning and application of Background Investigator I skills. ESSENTIAL FUNCTIONS Conduct thorough intake interviews with potential gaming employees, vendors, and management personnel and conduct detailed assessment and reviews of the applications being submitted by all individuals and businesses seeking to obtain gaming or vendor licenses from the Shingle Springs Gaming Commission. Obtain complete and legible fingerprints from all gaming license applications by use of either manually inked and rolled impressions or by use of a Live Scan fingerprinting system; transmits those fingerprints either manually or electronically to federal and/or state agencies and maintains accurate and current records of all fingerprint submissions and systematically documents the investigative process. Conduct reviews and assessments of qualifications for applicant licensing based upon criminal history records and other criteria. Maintain accurate records and security of all sensitive and/or confidential information obtained from business entities, credit bureau, database providers, government, or Tribal gaming agencies relative to individual applicants. Conduct comprehensive background investigations by use of professional investigative techniques and documents each aspect of the investigation; preparing written requests for the release of information and forwarding such requests to references, current and/or former employers, businesses, schools/colleges/universities, Tribal, State and Federal agencies and accurately documents the submittals and responses to each inquiry. Prepare detailed investigative reports or summaries of investigative findings; prepares recommendations for gaming license denials and/or favorable determinations of suitability for the Commission Chairman. Perform on-line data base searches on gaming license applicants' credit reports or profiles, civil and criminal histories, residence histories and other related investigative research and maintains such records and the return information related to each search. Assist in the assessment of existing investigative protocols and provides input and recommendations for the development or guidelines designed to refine and strengthen the background investigations and licensing process for all gaming license applicants. Develop cooperative working relationships with other Tribal gaming commissions' investigative units, the local courts and various government agencies or departments where public records are maintained, law enforcement agencies and state and federal regulatory agencies. Provide support and services to other Shingle Springs Gaming Commission units and the management of the gaming operation. Utilize and accurately maintain the various tracking systems and programs the gaming commission has in place for keeping track of gaming licensing renewals, billings, gaming license suspensions, conditions, or revocations and/or denials. Operate the Shingle Springs Gaming Commission Identification badge system, take ID photos of licensees, identify level of access based upon job positions then enable and program the ID badges and record each badge by number and name in the control system; accurately record and maintain the ID badge records for subsequent transmittal to State Gaming Agencies or other regulatory agencies for use by Unit Manager. Provide data entry in other existing commission databases for records storage. Understand and use computers and various software programs, telephones, cellular phones, fax machines, electronic mail, as well as have a working understanding of basic accounting principles, use of spreadsheets and basic business records. MINIMUM QUALIFICATIONS Must be at least 21 years of age. High School Diploma or equivalent required. Experience in a similar position may be considered in lieu of education if the applicant's additional qualifying knowledge and skills closely relate to the position's skill set. Must be of excellent moral character and integrity and be willing to complete a contractual Conflict of Interest, Confidentiality and Non-Gaming Agreements. Must qualify for a gaming license and pass a background investigation that is as stringent as a gaming management employee. Maintain a current, valid, and unrestricted driver's license. Must have one (1) or more years of verifiable full-time experience in performing Indian gaming background investigations or performing investigations in another field such as criminal, criminal defense, gaming compliance, civil litigations or in regulatory matters. Must have excellent verbal and written communication skills. Must understand basic legal concepts, civil and criminal court processes and have a general understanding of state and federal gaming statutes. NATIVE PREFERENCE Preference in hiring is given to either the most qualified applicant or a Native American candidate who meets the minimum qualifications. When two (2) or more Native American candidates have comparable qualifications, the following order of preference shall apply: (1) Members of Shingle Springs Band of Miwok Indians; (2) Spouses or domestic partners (certified through Tribal Court) of members of Shingle Springs Band of Miwok Indians; (3) Parents of children of the Shingle Springs Band of Miwok Indians; (4) All other documented Native Americans; (5) All other applicants in accordance with Title 25, U.S. Code, Section 472 and 473. Applicants claiming Native preference must submit verification of Indian eligibility.

Location : Address 27000 Evergreen Location : City Lathrup Village Location : Postal Code 48076 Responsibilities The Card Fraud Specialist is responsible for providing strategic and tactical risk mitigation for Debit/ATM cards to avoid losses, while ensuring high quality member service levels, loss prevention, and revenue enhancement. Responsible for investigating, researching, and processing Debit/ATM dispute packets with current dispute processor within the allowable time frames. Work card fraud cases through the lifecycle of the case to maximize outcome for the Credit Union and cardholder, including and not limited to positive and professional communication with other team members, cardholders, law enforcement agencies, industry professionals, and merchants. Ability to recognize and escalate new trends and patterns and recommend appropriate mitigating measures to leadership. KEY JOB RESPONSIBILITIES: Card Fraud Analyze and process Debit/ATM card dispute cases to ensure minimal loss to the Credit Union. Monitor the processing and status of Debit/ATM fraud cases with current dispute processor through end of lifecycle. Conduct additional research and follow through on more complex cases. Investigate member transactions through comprehensive research, including but not limited to review of CCTV video. Ensure clear, concise, and compelling research is logged and documented thoroughly. Prepare detailed written reports for periodic fraud and dispute tracking purposes. Present factual documentation and action recommendations to leadership. Effectively communicate status and decision to cardholder both through written and verbal communication. Research, follow through, and resolve other complex situations, issues, and complaints from members. Handle member inquires, process card user changes, and provide written notice to confirm changes and authorizations. Process daily work queue tasks and reports. Assists branches and other teams with researching information for members. Provides ongoing refresher training to team members based on quality reviews, and regulatory updates. Monitors and evaluates dispute handling for accuracy, timeliness, and adherence to regulatory requirements Work closely with Branch Support Leaders to maintain training material and resources to support consistent and compliant dispute investigations Teamwork Work with cross-functional teams to identify fraud patterns and make procedural adjustments to help mitigate fraud loss and reduce exposure to losses regarding Debit/ATM cards, ATMs, and fraud mitigation. Contribute or lead other special projects which reduce chargeback losses while maintaining focus on positive member experience Accuracy/Procedures Responsible for keeping accurate records and reports on all transactions and for learning and updating credit union policies and procedures in accordance with any changes to legislation or government regulations. Controls Accountable for Debit/ATM card controls including but not limited to replacement of lost and stolen cards, restricting card usage, revoking card or other services, issuing additional cards, and processing claims related to inappropriate card usage by members. Regulations/Legal Ensures compliance with rules and regulations governing cards. Knowledgeable about state, federal, and local rules and regulations, restrictions and requirements relative to the risk exposures inherent in the Credit Union operations. Work directly with legal counsel and appropriate law enforcement or government agencies as necessary. Michigan First Way Must adhere to all member service standards as set forth by the credit union. Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs. Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members. Consistently reflects and displays each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives. Learns and utilizes EMEC (Every Member's Experience Counts) in day-to-day responsibilities when communicating with members only. Performs other duties as assigned. Qualifications QUALIFICATIONS/REQUIREMENTS: Bachelor's degree preferred plus a minimum of three years of loss/fraud prevention experience or card services experience, and at least five years related experience and/or training; or equivalent combination of education and experience. Highly complex analytical ability required to independently resolve not only external member issues, but to provide resolution to branch, team members, members, auditors and regulators on complex situations. Ability to respond objectively and appropriately to common inquiries from credit union members, team members, business partners, regulatory agencies, or members of the business community. Ability to read, analyze, and interpret common technical journals, financial reports and information, and appropriate legal documents. Must fully understand Credit Union products and services and be able to assist members to use these products and services. Cooperative and positive attitude toward members and team members. Professional appearance and demeanor. Thorough knowledge of credit union's computer system for performing basic input/output tasks. Must have excellent interpersonal, verbal and written skills. Superior quantitative and analytical skills. Must be able to multi-task and accomplish a high degree of accurate work that adheres to established processes, procedures and regulations. Ability to operate computer system including input, output, and inquiry to member accounts and other account information required in the member service function. Thorough knowledge of Credit Union's computer system for performing complex input/output tasks. Ability to operate a personal computer, including a full working knowledge and ability to utilize the following software programs: Microsoft Word, Microsoft Excel and supporting card based systems. Ability to confidently and effectively present information verbally to senior leaders and members. Familiar with the differences in a basic number of products and services offered by other financial institutions to those offered by the Credit Union. May be required to become certified as a Notary Public for the purpose of verifying signatures, executing documents and obtaining information. May be required to appear at legal proceedings. Ability to maintain composure under stressful situations. Ability to maintain confidentiality of sensitive information. Who We Are Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we're still growing! We offer financial solutions for every life stage and seek to positively transform our members' lives through personalized service that meets their unique needs. Simply put, Michigan First Credit Union's sole mission is to provide the highest quality member experience. Working here, you'll get to participate in a strong culture, centered around service, professionalism, and growth. Michigan First highlights: 500 team members 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit Industry leader in community support and charitable giving through the Michigan First Foundation Member Services Call Center operates 24/7/365 Over $1.5 Billion in assets Awards Michigan First Credit Union has been the proud recipient of: 2024 Best & Brightest in the Nation 2024 Best & Brightest in Metro Detroit 2024 Best & Brightest in West Michigan 2024 Best Credit Unions to Work For 2024 Crain's Cool Places to Work 2024 Detroit Free Press Top Workplaces 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions) Benefits and perks of joining our award-winning team include: Very competitive pay Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance 401(k) - 100% match up to 5% deferral Tuition reimbursement for both Undergraduate and Graduate degree program Access to a complimentary concierge service that assists with nearly any item on your to-do list Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms Wellness initiatives and events throughout the year to help team members stay healthy Loan discounts for certain secured and unsecured loans and mortgages Opportunities for pay increases, incentives and profit-sharing, based on performance Onsite subsidized top notch Cafe 26 for team members' use Onsite bowling center Michigan First Credit Union is an Equal Opportunity Employer.

Job Description Nymbus (******************** is a high growth fintech company that enables financial institutions to transform their capabilities and drive value in today's digital finance world. At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers. The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus. Thank you for considering and entrusting Nymbus to be the catalyst that helps take your career through your next chapter. WORK ENVIRONMENT: We are a remote first company. This role, as most of our positions, is remote. You may be required at times to visit client sites or attend meetings at designated locations. POSITION SUMMARY: The Fraud Investigator plays a critical role in protecting the financial assets, operational integrity, and reputation of Nymbus clients by leading advanced investigations into complex and high-impact fraud cases across multiple payment channels and products. This role involves the proactive identification of suspicious patterns and anomalies through the review of transactional data, case alerts, and non-alert-based referrals from both internal and external sources. The Investigator will perform in-depth case analysis, connect cross-channel and cross-client fraud activity, and determine the root cause of fraudulent behavior. They will work directly with clients to present investigative findings, provide recommendations for risk mitigation, and ensure timely resolution of escalated cases. This includes preparing comprehensive reports, tracking key trends, and recommending targeted process enhancements. Collaboration is essential, as the Fraud Investigator partners closely with internal operations teams, external client contacts, and third-party fraud detection platforms to resolve cases efficiently and in compliance with regulatory standards. The role also involves drafting and maintaining investigative procedures, mentoring Fraud Analysts, and contributing to the development of enterprise-wide fraud prevention strategies. The ideal candidate will have proven expertise in fraud investigation, strong pattern-recognition skills, deep knowledge of financial regulations, and the ability to work effectively under pressure in a high-volume, deadline-driven environment. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Include, but are not limited to: Lead end-to-end investigations into complex and high-impact fraud cases, ensuring timely and thorough resolution. Analyze transactional data across multiple sources to identify patterns, trends, and emerging fraud typologies. Develop and maintain detailed fraud reports for clients, highlighting findings, trends, and recommended actions. Collaborate with internal operational and support teams to ensure accurate documentation, escalation, and resolution of fraud incidents. Work with clients to provide investigative updates, final case reports, and recommended preventive measures. Conduct in-depth reviews of customer claims involving Debit card, Credit card, ACH, P2P, Bill Payments, and other payment channels, with a focus on complex and recurring cases. Identify gaps and recommend procedural enhancements to strengthen fraud prevention measures. Draft, update, and maintain fraud investigation procedures and best practices documentation. Serve as a subject matter expert for escalated fraud inquiries from Fraud Analysts and other team members. Track and report investigation metrics for client review. Stay current on industry fraud trends, regulatory changes, and compliance requirements to ensure investigative processes remain effective. Provide training and mentorship to Fraud Analysts on investigative techniques and case handling. QUALIFICATIONS: Associates degree in Business, Criminal Justice, Finance, or a related field preferred. Minimum 5 years of experience in fraud investigation or advanced fraud analysis, preferably in a financial institution or fintech environment. Proven track record managing complex investigations from initiation to resolution. Strong understanding of fraud detection tools and platforms (e.g., Verafin, DataVisor) and the ability to leverage multiple systems for analysis. Fraud certification (CFE, CFCI, or equivalent) strongly preferred. Expertise in identifying patterns, connecting data points, and recognizing emerging fraud trends. Strong understanding of banking operations, payment systems, and relevant regulations. Exceptional written and verbal communication skills, including the ability to prepare and deliver investigation reports to diverse audiences. Proven analytical, research, and problem-solving skills, with a detail-oriented mindset. Ability to work independently on complex assignments while collaborating effectively with cross-functional teams. Proficient in Microsoft Office and Google applications, with strong Excel and data analysis skills. Comfortable navigating multiple systems and applications in a fast-paced, deadline-driven environment. HOURS: Monday - Friday, 8:00 AM - 5:00 PM EST Rotating weekend coverage as scheduled Occasional flexibility may be required for urgent investigations or client needs. SALARY & BENEFITS: $65,000 - $75,000 Annual Salary Annual Cash Bonus and Equity Options commensurate with the role level and experience 100% Fully Remote Robust 401(k) plan with company match Insurance - Health, Dental and Vision (Nymbus covers 100% of the Healthcare and Basic Dental premiums) Flexible Paid Time Off Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together! Let's Go!