Technical Support Technician jobs at Chestnut Health Systems - 341 jobs

Share your recovery journey for the benefit of others. Experience the satisfaction of helping to facilitate self-directed recovery. Part-time as-needed position to provide coverage for any of three shifts - 7:00am to 3:30pm, 3:00pm to 11:30pm, or 11:00pm to 7:30am. Position can be filled as a Client Care or Recovery Support Techician/Specliast and is based in Maryville, IL. Evening, overnight, and weekend shifts are eligible for a shift pay differential. Responsibilities Provide consumer-driven services. Model traits such as personal responsibility, self-advocacy, and hopefulness. Refer and link consumers to community resources. Attend meetings and consumer staffings and help to develop programs. With co-workers, supervisor, facility staff members and consumers, ensure a safe and sanitary living environment. Answer calls and messages, receive and distribute mail, and observe video surveillance equipment where applicable. Promote the recovery model of treatment including trauma-informed care, hope, respect, empowerment, health/wellness, and spirituality/connectedness. Qualifications Must be at least 21 years old. Must possess a minimum high school diploma or equivalent. Or a bachelor's degree; or a total of 5 years' experience and college combined. Various other certifications will be required depending on experience level. Personal experience with recovery process and willingness to discuss it as appropriate. Demonstrated skills in human services and in services to adults. Demonstrated ability to work within organizational structure. Ability to accept supervision. Demonstrated ability to work constructively with consumers, treatment resources, and the community. Valid driver's license, private auto insurance, and be insurable. Basic computer skills including MS Office 365, Adobe Acrobat, and an electronic medical record. Are you intrigued by this job but don't meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway ! You might be just the right candidate for another role. We'd love to explore the possibilities with you! EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience. The anticipated starting pay for new hires for this position is between $17.00 - $20.00 per hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!

**Our promise to you:** Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 908 N ELM ST **City:** HINSDALE **State:** Illinois **Postal Code:** 60521 **Job Description:** **Primary Address: 908 N Elm St Ste 404 Hinsdale IL 60526 (limited travel to other clinics as needed) ** **Schedule: Mon-Thurs 830-5pm Fri 8am-430pm** + Reconciles daily payments and adjustments against sign-in sheets, encounter forms, and the system, correcting discrepancies before daily close. + Prepares and processes daily bank deposits. + Utilizes knowledge of ICD-9 and CPT-4 coding applications for accurate billing. + Coordinates copying and printing tasks for the department. + Maintains logs for equipment and service needs. **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** High School Grad or Equiv (Required), Technical/Vocational School **Pay Range:** $17.47 - $27.94 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Experience **Organization:** UChicago Medicine AdventHealth Medical Group **Schedule:** Full time **Shift:** Day **Req ID:** 150660318

2 permanent full time positions available. Position to begin immediately. Medford SD 549C Our Mission: ALL Own Their Present and Future, ALL Are Known and Challenged, ALL Achieve Their Potential, ALL Options are Open and Hopeful Job Title: Computer Technician II Supervisor: Manager of Network/Telecommunication Services Classification: Classified FLSA Status: Nonexempt Days: 260 Summary: Installs, operates, and maintains/repairs computers and peripheral devices, servers, network components, intercom systems, sound systems, two-way radio equipment, software, telephone equipment, clock systems, security systems, and related components. Essential Duties and Responsibilities: Installs, operates, and maintains/repairs computers and peripheral devices, servers, network components, intercom systems, sound systems, two-way radio equipment, software, telephone equipment, clock systems, security systems, and related components. May assist in setting up new computer labs and assuring installation follows District policies and state requirements. Troubleshoots all problems regarding electronic technology. May assist other departments as requested. May instruct/train staff on correctly using computer programs, AV equipment, and other technology. Works with vendors to repair and service District equipment as necessary. Makes recommendations for program modifications. Maintains accurate records, orders supply inventory, and projects future supply requirements. Attends technical training programs. Maintains competency in all position responsibilities. Complies with all safety and work rules, policies and procedures. Responsible for proper utilization, operation and maintenance of all department resources. Provides support to other positions as needed. Assumes additional responsibilities as appropriate with little or no supervision. Marginal Duties and Responsibilities: Moves office equipment and provides backup support and training for other Electronic Technicians. Supervisory Responsibilities: All Medford School District employees supervise students and maintain a safe environment. Qualifications: An individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill and/or ability. Reasonable accommodations may enable individuals with disabilities to perform essential job functions. Education and/or Experience: High school diploma or General Education Diploma (GED), AA degree preferred or higher; three years' experience in repair and maintenance of business and industrial machines and modern telephone, intercom, security, clock, and sound systems; training as an electronic technician or equivalent combination of education and/or experience. Interpersonal Skills: Ability to interact appropriately with teachers, staff, members of the community, and students. Focuses on solving conflict; maintains confidentiality; Contributes to building a positive team spirit. Language Skills: Ability to communicate fluently in English verbally and in writing. Preference may be given to applicants fluent in English and Spanish. Ability to effectively present information and respond verbally and in writing to common inquiries or complaints from students, parents, regulatory agencies, administrators, or staff. Ability to read, analyze or interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to apply logical or scientific thinking principles to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables. Computer Skills: To perform this job successfully, an individual should have in-depth knowledge of computer operation, computer usage, and the ability to use current micro-computer components, micro-computer peripherals, database software, e-mail, internet software, inventory software, order processing software, spreadsheets, word processing software. Certificates, Licenses, Registrations: Certificates as determined by the District, including blood borne pathogen training and blood spill training. A valid Oregon driver's license. Ability to obtain a valid State of Oregon General Journeyman Electrician license, Limited Energy Technician, Class A (LEA), or Limited Maintenance (LME). Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential job functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands for fine manipulation, handle or feel and reach with hands and arms. The employee is frequently required to smell, walk or stand, stoop, kneel, crouch, or crawl, and is occasionally required to climb or balance. The employee must regularly lift and/or move up to 25 pounds and occasionally up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision, peripheral vision, and the ability to adjust focus. The employee must speak clearly enough to be understood by others and be able to comprehend the speech of others-emotional stability to work effectively under pressure and control all aspects of the job. Work Environment: The work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential job functions. The noise level in the work environment is usually low to moderate. Occasionally the employee must work in high, precarious places and around moving parts. Employees may occasionally be exposed to wet or humid weather conditions and blood-borne pathogens. Employees may be subject to temperature fluctuations, fumes, odors, and dust. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. Occasionally the employee is exposed to the risk of electrical shock due to the repair and installation of wiring. Note: This is not necessarily an exhaustive or all-inclusive list of responsibilities, skills, duties, requirements, efforts, functions, or working conditions associated with the job. This job description is not a contract of employment or a promise or guarantee of any specific terms or conditions of employment. The school district may add to, modify or delete any aspect of this job (or the position itself) whenever it deems advisable. EQUAL OPPORTUNITY EMPLOYER Medford School District 549C is an Equal Opportunity Employer, and in accordance with Federal and State legislation, including Title IX, title VIII, ORS 659.150, does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, age, or disability in employment or educational programs. Medford School District 549C is an equal opportunity employer and provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235. Qualifying veterans and disabled veterans may obtain preference by submitting as verification of eligibility, a copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) or a letter from the US Dept. of Veteran's Affairs indicating receipt of a non-service connected pension to your application by the closing date. Disabled Veterans must also submit a copy of their Veteran's disability preference letter from the Dept. of Veteran Affairs, unless the information is included on the DD Form 214/215.

Maryville, IL | Part-TimeEvening, overnight, and weekend shifts eligible for shift differential Share your recovery journey for the benefit of others and experience the satisfaction of helping to facilitate self-directed recovery. The Client Care Technician / Specialist provides recovery-focused, trauma-informed support to individuals receiving residential and crisis services. This role empowers clients to build hope, wellness, and independence while supporting a safe, welcoming, and therapeutic environment. This part-time position is based in Maryville, IL, Tuesday through Saturday from 7:00am to 3:30pm in the Women's Residential Unit. Chestnut Health Systems is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A. Responsibilities Client Support & Engagement * Guide the Recovery Journey: Support clients by observing their progress, stepping in when needed, and reporting on how they are meeting their personal goals. * Promote Empowerment: Use a "recovery-first" mindset that emphasizes hope and respect. You'll help clients regain control of their lives through trauma-informed care and supportive language. * Lead Daily Activities: Work with the clinical team to facilitate scheduled group activities and keep the daily routine on track. * Mealtime & Wellness: Assist with meal preparation and join clients during mealtimes. When nursing staff aren't available, you will observe clients as they take their prescribed medications, following all safety protocols. Admissions & Logistics * Welcome New Clients: Assist with the intake process by orienting new arrivals to program rules, helping them settle into their rooms, and conducting an inventory of their belongings. * Provide Transportation: Drive clients to medical appointments, recreational outings, and other necessary community events. * Team Coverage: Act as a backup for Residential Recovery staff to ensure every individual entering treatment feels welcomed and supported. Safety & Communication * Monitor Facility Safety: Maintain a secure environment by monitoring surveillance equipment, answering calls, and reporting any facility issues immediately. * Document & Report: Keep accurate records of safety checks, shift logs, and incident reports. You'll also ensure a smooth "hand-off" during shift changes by providing thorough updates and client counts to the incoming team. * Maintain Professionalism: Uphold Chestnut's standards for excellent customer service and strictly protect the confidentiality of all client and organizational information. * Adapt as Needed: Handle other duties as they arise or as coordinated with your supervisor to keep the program running smoothly. Qualifications * Must be at least 21 years of age with a high school diploma or equivalent and a demonstrated interest in social services• High school diploma or equivalent with five (5) years of experience in mental health, substance use, or other social services OR• Bachelor's degree OR• A combination of college coursework and experience totaling five (5) years OR• Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS) certification (required for Specialist title)• Ability to obtain Certified Alcohol and Drug Abuse Counselor (CADC) certification within two (2) years of hire• Ability to work effectively in a team environment and accept supervision• Experience in peer recovery, mental health, substance use, or social services preferred• Valid driver's license, private automobile insurance, and insurability• Basic computer proficiency, including Microsoft Word, email, and electronic medical record (EMR) systems Are you intrigued by this job but don't meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! You might be just the right candidate for another role. We'd love to explore the possibilities with you! EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience. The anticipated starting pay for new hires for this position is between $17.00 - $22.00 per hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!

Outpatient phlebotomist supports Mayo Clinic outpatient areas and would be required to cover all assigned outpatients' areas such as Mayo's Primary Care Sites. The hours may vary depending on assigned location. Must be flexible with assigned locations and hours. The Lab Support Services Tech functions as an interdisciplinary team member that performs a wide range of services in clinic and hospital-based laboratories with direct patient care such as venipuncture, provides appropriate post-care of phlebotomy site, collects specimens, specimen processing and receiving desk duties, scheduling functions, waived point of care laboratory testing, assists with difficult sticks, and a variety of other services unique to the individual work area. Maintains positive patient identification at all times including collection and preparing specimens for analysis. Performs specimen collections and processing in a safe, accurate, and professional and timely manner. May perform prepping of containers with reagents or specimens as required for ordered testing, storage, and shipping/transport to internal lab testing areas. May perform order entry; retrieves and verifies patient collection data and patient special notations using appropriate sources. May perform specialty collections. Must be able to work in a fast-paced environment and work independently as well as a team environment. Must be able to cooperate with coworkers in the completion of assignments and sets priorities for specimen collection and workload in response to the specific needs of numerous requests or the work area. Employs standard precautions, infection control, and proper isolation techniques. Works with various computer information systems on a daily basis. Must use critical thinking skills and ensure that all services are in strict adherence to established directions and guidelines in the standard operating procedures by Mayo Clinic Department of Laboratory Medicine and Pathology. Demonstrates professional communication skills as well as proper technique and etiquette for answering the telephone and providing information. The individual must demonstrate confidentiality and trustworthiness as well as the ability to deal effectively with people in stressful situations, manage difficult and emotional situations, remain calm under stress, display empathy and maintain positive communication. Interacts with the patient, family, physicians, allied health staff, and visitors as a professional member of the laboratory team. Performs other job-related duties as assigned. Ability to work flexible hours to meet workload demands and accommodates schedule changes. Physical ability required for lifting, long periods of standing, and pushing and pulling lab equipment and patient wheelchairs. High School diploma or GED required, And, Completion of a Phlebotomy, Medical Assistant program or equivalent, such as a new phlebotomy graduate; Or, 3 years of work experience in phlebotomy/medical assisting in a healthcare setting; Or, certified by a national association for phlebotomy or medical assisting, such as ASCP, AMT, NHA and 1 year of clinical experience. Prior experience with phlebotomy, specimen processing, or clinical laboratory preferred. Familiarity with lifespan growth and development, basic anatomy, physiology, and basic medical terminology. Must be adaptable and well organized. Must have effective, professional interpersonal skills when working with physicians, co-workers, and patients. Must be able to accurately read specimen labels and follow standard operating procedures. In addition, must be capable of doing general troubleshooting and problem-solving regarding laboratory procedures. Ability to effectively communicate both verbally and in writing. Must be able to distinguish colors. Must exercise caution to avoid potential exposure to hazards. *Visa sponsorship is not available for this position; Also, this position DOES NOT participate in the F-1 STEM OPT extension program. **A resume needs to be included for your application to be considered. ****Foreign trained lab personnel provide a detailed equivalency High School evaluation to include US equivalent degree at the applicant's expense.

We are seeking an IT Help Desk Technician II to provide advanced technical support and assistance to our internal users. The ideal candidate will have a strong background in troubleshooting hardware and software issues, installing and configuring software and hardware, and maintaining accurate records of IT help desk requests. About CSI: CSI provides state-of-the-art stainless-steel process equipment and service for the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company with a passion for providing superior customer service. Our work environment is rooted in respect, teamwork, continual learning, and growth... with a large dose of community and fun! Salary: $55,000 - $65,000 annually. This is an onsite position. Responsibilities: Prioritize assigned helpdesk tickets and respond quickly to customer needs. Respond to and resolve escalated technical support tickets from Level 1 technicians. Troubleshoot and support desktops, laptops, mobile devices, printers, and other peripherals. Provide support for Windows, mac OS, and common enterprise applications (e.g., Microsoft 365, VPN, remote desktop tools). Assist with user account management in Active Directory, Exchange, and other systems. Perform software installations, updates, and configurations. Document issues, solutions, and processes in the ticketing system and knowledge base. Collaborate with other IT team members to resolve complex issues and implement improvements. Timely escalation to IT Support Lead when needed. Prioritize, manage and ensure the development and implementation of enhancements and changes to IT policies and procedures. Participate in planning and implementing IT projects as needed. Collaborate closely with technology management in project prioritization/ planning to understand future resource needs Participate in most phases of IT projects, from advising on specification requirements and limitations. Maintain inventory of IT assets and assist with hardware lifecycle management. Assist Manager-IT in maintaining & installing networking components, servers, workstation, and software. Gather facts and use effective analytical and evaluative methods to assess information, plan the sequence of actions necessary, make sound decisions, and solve a variety of network problems. Qualifications: Bachelor's Degree in computer science or networking field, or equivalent experience. Technical Certifications Network+ and A+ or higher, required At least one additional network/PC industry certificate, preferred Cisco, Microsoft Proficiency with Windows and mac OS operating systems. Experience with Active Directory, Office 365, and remote support tools. Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP). Knowledge of wide range of information management techniques, requirements, methods, and procedures, including approaches used by other organizations to design solutions for application requirements. Excellent written and verbal communication skills with the ability to interact with all levels within the organization Excellent interpersonal / relationship management skills Excellent conflict resolution and negotiation skills Experience: 3 years of experience in IT support role, required; 5 years, preferred Knowledge of network architecture, interrelationships, operating modes, configuration, topology, and protocols More than 40 hours per week may occasionally be required to achieve the productivity necessary for this position. Saturday, Sunday, and holiday hours may occasionally be required. This position requires the ability to interact with employees verbally and in writing, remain in a stationary position for 80% of the workday, have close visual acuity, and constantly operate a computer and other office productivity equipment, such as a phone, copy/fax/scan machine, computer keyboard and mouse with or without reasonable accommodation. This position also requires the ability to occasionally lift, stoop, bend, and lift office products and supplies, up to 50 pounds. CSI has a long standing policy of Equal Opportunity in employment. Our practice is to fill positions by selecting applicants who can perform the work in a competent and professional manner. We do not discriminate on the basis of age, sex, race, color, religion, national origin, sexual orientation, gender identity, protected veteran status, or individuals with disability. U.S. federal law requires completion of employment eligibility verification upon hire. CSI participates in E-Verify. Must have the right to work in the United States.

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Support Services Manager reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. This position will assist in directing and overseeing the operational needs of the Support Services departments (includes Environmental Services, Patient Transportation, other). The Manager will coordinate the tasks of the subordinate staff and ensure that staff is trained on the essential duties of their position and executing their daily responsibilities in accordance with The Joint Commission guidelines. The Manager will be responsible for scheduling staff to meet the needs of the facility, and in doing so, stay in line with budgetary constraints. In the absence of the Director of Support Services, the Manager will act as the administrative liaison between key customer contacts and these Departments. The Manager will work to ensure conformance to the standards and policies of the institute and the NMH mission. These include, but are not limited to: budgets, inventory control, personnel management, maintaining sanitation levels, quality controls/checks, and educational planning. In addition, the Manager will be responsible for completing evaluations of staff, staff development, staff procurement, and retention. The Manager is a permanent assignment for which staff is selected, based on identified technical/leadership criteria. The Manager has the responsibility and accountability for facilitating and participating in the delivery of quality care of service during a designated shift. Qualifications Required: High school diploma or GED Previous leadership experience Strong communication skills, organization skills and planning skills Demonstrated problem solving skills Preferred: 5 years of management experience College degree Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

IT Help Desk Technician About Us: Passport Health is the largest and leading provider of travel medicine and immunization services in North America. With 300+ clinics across the U.S. and Canada, we are committed to providing first-class medical care and ensuring travelers are protected against vaccine-preventable diseases. Our team of highly trained healthcare professionals educates and prepares clients for safe, healthy travel. About the Role: We are seeking a proactive and customer-focused IT Help Desk Technician to be the first point of contact for users of all IT-supported systems, software, and services within our organization. This role provides in-house and remote technical support to ensure the smooth functioning of desktop hardware, software, printers, scanners, phones, and other related technology. Key Responsibilities: Provide Tier 1 technical support via Zendesk tickets and phone calls. Follow up on outstanding requests to ensure timely resolution. Assist remote users with internet connectivity, desktop, and printer issues. Create user accounts and configure hardware as part of the onboarding process. Troubleshoot and resolve hardware and software issues. Participate in team collaboration for after-hours/weekend support for scheduled projects. Perform other duties as assigned. Location: In-Office (Full-time) Pay: $22 - $25 per hour, based on experience Qualifications: 1-2 years of experience in a technical help desk or desktop support role. Strong knowledge of Windows 10/11, Google Collaboration Apps, Chrome, and Microsoft Office. Excellent written and verbal communication skills. Exceptional customer service skills and ability to troubleshoot with non-technical users. Experience with ticketing systems and remote-control software. Tier 1 understanding of IT tools such as Active Directory and Group Policy Objects (GPO). Experience installing, troubleshooting, configuring, maintaining, and repairing IT hardware including laptops, printers, scanners, peripherals, and mobile devices (iOS, Android). Tier 1 support knowledge for networking (TCP/IP, WiFi). Base-level understanding of server/domain environments. Ability to lift and carry up to 50 lbs. CompTIA A+ certification preferred but not required. Why Join Us: Opportunity to work in a collaborative and supportive IT environment. Hands-on experience with diverse IT systems and hardware. Competitive pay based on experience.

Provides a combination of direct patient care and unit clerical duties for the department. Administers care to designated patients under the direction of a Clinical Nurse and provides support to the patient care team. Ensures a clean and orderly environment for the patient. Provides information, directions and other assistance to physicians, patients, families, customers and vendors. May schedule tests and procedures for the patient, maintain patient records and sign patients in and out of the unit. May be responsible for the ordering, receiving and delivering of equipment and supplies for the patient care team. May be required to provide continuous observation including suicide prevention. • High School Diploma or GED is required. CPR May be required to complete Unit Secretary training program. • Requires previous comparable acute patient care experience or successful completion of the IU Health PCA education program. • Requires current Basic Life Support certification through the AHA or attainment at the completion of the IU Health PCA education program. Other advanced life support certifications may be required per unit/department specialty according to patient care policies. • Requires basic knowledge of medical terminology. • Requires knowledge of procedures and standards related to patient care activities. • Requires knowledge of principles of infection control. • Requires basic computer skills.

Manages the Business Systems Analysts, Informatics team, and the Systems Administrator for the development and delivery of information technology application and technical support services. ESSENTIAL FUNCTIONS * Develop, document, and enforce standards, process, procedures, policy, workflows, scripts, guidelines, and service level agreements. * Oversees day-to-day application support operations for clinical and non-clinical systems, ensuring alignment with patient care workflows, safety, and regulatory requirements. * Mentors, trains, and develops staff. * Ensure ticketing and documentation processes for all support incidents are adhered to. * Evaluate productivity, efficacy and deliverables of team members. * Supports departmental strategic initiatives by aligning application support services with organizational goals and future growth. * Assists the IT Director with roadmap planning, resource forecasting, and readiness for new system implementations or facility expansions. * Promotes a culture of accountability, continuous improvement, and service excellence within the application support teams. * Oversees informatics support for clinical documentation, order entry, reporting, and provider workflows to support quality of care and operational efficiency. * Supports provider onboarding and training coordination in collaboration with Informatics and Business Systems Analysts. * Ensures application build, configuration, and optimization activities follow approved governance, security, and documentation standards. * Provide monthly reporting for area of operations within the department. * Collaborate with change management activities, intake, prioritization, testing, validation, communication, and post-implementation review. * Manage the process of communicating new software updates and releases to customers. * Oversee orientation, on the job training and quality assurance programs/initiatives. * Serves as escalation point for complex application and systems issues impacting clinical operations, revenue cycle, or patient safety. * Ensures application build, configuration, and optimization activities follow approved governance, security, and documentation standards. * Partners with clinical leadership, department super-users, and informatics staff to translate clinical workflow needs into effective system solutions. * Provides management oversight for systems administration functions supporting applications, including server, database, access control, backup, and system availability. * Oversees informatics support for clinical documentation, order entry, reporting, and provider workflows to support quality of care and operational efficiency. * Develops and supervises staff through provision of timely feedback and use of appropriate Human Resource policies and tools to ensure maintenance of desired performance and quality standards. * Participates in a variety of department and hospital educational programs to maintain current skill and competency levels. * Coordinates with infrastructure, network, and security teams to resolve cross-functional system issues. * Performs other duties as assigned. * Bachelor's degree in a computer science field or comparable work experience * 3 years supervisory experience Indian Preference and Equal Employment Opportunity SCAHC gives preference in hiring to San Carlos Apache Tribal members and other Native Americans in accordance with the San Carlos Apache Tribe's Tribal Preference Policy, as set forth in Section 402 of the Tribe's Human Resources Department Policies and Procedures Manual. Otherwise SCAHC does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect him/her because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, citizenship, veteran status, military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, SCAHC complies with all applicable federal, and Tribal laws governing nondiscrimination in employment.

The IT Technician provides first‑level and advanced technical support to hospital staff, ensuring reliable operation of computer systems and related technologies in a clinical and administrative healthcare environment. This role delivers hands‑on and remote assistance to end users, promptly resolves hardware and software issues, and supports essential communication and network infrastructure critical to patient care and hospital operations. The IT Technician assists users with computer hardware, operating systems, and software applications, including printing, electronic mail, word processing, and system installations. Responsibilities include installing, configuring, troubleshooting, and maintaining computer workstations, printers, and peripheral devices. The position also provides support for PBX systems, voice mail, and voice/data infrastructure, ensuring uninterrupted internal and external communications. Working collaboratively with hospital departments, the IT Technician supports secure, efficient, and compliant technology use in accordance with healthcare standards, organizational policies, and regulatory requirements. This position plays a vital role in maintaining system availability and end‑user productivity in a fast‑paced healthcare setting. CORE FUNCTIONS Provide technical assistance and support to end users for computer systems, applications, and related technologies in clinical and administrative environments. Respond to help desk requests and resolve hardware, software, and connectivity issues in person, by telephone, or via remote access tools. Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and other peripheral devices. Assist users with operating systems, word processing, electronic mail, printing, and approved hospital software applications. Diagnose and resolve workstation, printer, and peripheral equipment malfunctions; escalate complex issues as appropriate. Configure and support networked devices, including printers and shared resources. Provide ongoing support for PBX systems, voice mail, and voice/data communication infrastructure. Assist with installation, maintenance, and troubleshooting of network cabling and connectivity in coordination with IT leadership or vendors. Maintain documentation related to system configurations, procedures, asset tracking, and support activities. Ensure systems are operated in compliance with hospital policies, security standards, and healthcare regulations, including data privacy and confidentiality requirements. Assist with user account setup, access management, and basic security controls as directed. Support system updates, patches, and routine maintenance to maintain system reliability and performance. Communicate effectively with hospital staff to identify technical needs and provide timely, customer‑focused solutions. Participate in on‑call rotation or after‑hours support as required to ensure technology availability for patient care. Perform other related duties as assigned to support hospital operations and organizational goals. PHYSICAL DEMANDS/ENVIRONMENT FACTORS Able to stand, walk, bend, squat, reach, and stretch frequently. Possess physical agility and adequate reaction time to respond quickly and appropriately to department needs. Needs adequate hearing and visual acuity, including adequate color vision. Requires fine motor skills, adequate eye-hand coordination, and ability to grasp and handle objects. May be required to lift up to 50 pounds. Must use standard precautions due to threat of exposure to blood and bodily fluids. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. May require periodic use of personal computer. Qualifications MINIMUM QUALIFICATIONS Associate's degree in computer science, Computer Engineering, or a related field or two (2) years of prior experience as an IT Technician and Experience with telecommunications systems, including hardware and software support. Equivalent combinations of education, training, and experience may be considered. Knowledge of computer systems, system operations, analysis, design, and related equipment. Proficiency in Windows operating systems and Microsoft Office applications. In addition to MAC operating systems. Ability to apply analytical and problem‑solving skills to diagnose and resolve technical issues. Working knowledge of PBX and voice mail systems. Experience with installation and maintenance of internal cabling systems, including backbone and horizontal cabling.

Office of Information Services The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage. What You Will Do As an Endpoint Support Technician, you will be the primary point of contact for resolving technical issues and ensuring the seamless operation of our organization's computer systems. Your role is crucial in maintaining productivity and efficiency. You will provide technical assistance to employees, troubleshoot hardware and software problems, and implement security measures to safeguard our data. This role is ideal for someone who enjoys solving problems, has a passion for technology, and thrives in a dynamic, fast-paced environment. If you have the technical skills and a customer-focused mindset, a career as an Endpoint Support Technician can be both challenging and rewarding. Key Responsibilities include, but are not limited to: * Install, configure, and maintain computer hardware and software. * Assist in managing network infrastructure, including routers, switches, and servers. * Provide technical assistance to employees, both in person and remotely. * Implement and maintain security measures to protect organizational data and systems. * Create and maintain technical documentation. * Diagnose and resolve hardware and software issues, from minor glitches to major system failures, often under time constraints. * Set up new computer systems, install software, and configure networks. * Update systems regularly, perform routine maintenance, and ensure all security protocols are followed. Schedule: Full-time Location: This position will be headquartered at the Rhodes State Office Tower - 30 E. Broad Street, Columbus, OH 43215 Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m. Travel: Occasional travel within the state of Ohio. PN(s): 20039871 The ideal candidate, at minimum, must have the following: Option 1: * 48 months combined work experience in any combination of the following: * Installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains * 12 months work experience in specified primary technology (Office Productivity Suite) Option 2: * Completion of associate core program in computer science or information systems * 30 months combined work experience in any combination of the following: * Installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains * 12 months work experience in specified primary technology (Office Productivity Suite) Option 3: * Completion of undergraduate core program in computer science or information systems * 24 months combined work experience in any combination of the following: * Installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains * 12 months work experience in specified primary technology (Office Productivity Suite) Or equivalent of minimum class qualifications for employment noted above. Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered. Pay Information This position is in the State of Ohio's OCSEA pay range 34. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $36.90 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below. Pay Range 34 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Hourly $36.90 $38.70 $40.59 $42.62 $44.66 $46.87 $49.18 $51.58 $54.17 Annual $76,752 $80,496 $84,427 $88,650 $92,893 $97,490 $102,294 $107,286 $112674 Months of Employment At Hire 6 Months 18 Months 30 Months 42 Months 54 Months 66 Months 78 Months 90 Months

Evergen is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. As the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale, Evergen is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, IN., Eden Prairie and Glencoe, MN., Neunkirchen, DE., Glasgow, UK., and Marton, NZ. Read more about this change and Evergen's commitment to advancing regenerative medicine here: ************************ RESPONSIBILITIES Provides software and hardware support to all on-site and remote employees with a high level of customer service Coordinates the setup, configuration, and installation of all laptop and desktop computers and network printers Troubleshoots and resolves all hardware and software problems pertaining to company devices Installs and supports licensed and internal software and hardware Provides access to systems and software through Active Directory accounts Triages help desk requests via phone and ticket system in a timely manner and with a high-level of customer service Accurately records, updates, and documents requests using the IT service desk system Maintains inventory of devices provided by the company with a high degree of accuracy Provides additional support for various IT projects Other duties as assigned REQUIREMENTS Education High School Diploma or equivalent Experience 0-3 years of experience in desktop support Certification A+ or MCP certification preferred Skills Strong verbal and written communication skills. Computer software and system troubleshooting Customer Service Problem solving methodologies Travel N/A SAFETY Physical Requirement Move or lift objects up to 25 pounds Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays Frequent (>75%) fine manipulation using hands and fingers (typing, clicking, etc.) Working environment Onsite: Office environment with assigned workstation This position may require the use of personal protective equipment during various tasks/activities including but not limited to, gloves, masks and safety glasses. #LI-onsite

Summary of Position Reporting to the IT Director, the IT Support Technician will be a member of a small team responsible for assisting end users, troubleshooting basic PC issues, and administering Microsoft 365 accounts and services for local and remote business users. Duties & Responsibilities Provide a professional and friendly customer service experience in person, on the phone, or via email Troubleshoot user issues with PC hardware, software, and peripherals Maintain support ticket queue, working issues to resolution or escalation as necessary Create and maintain user accounts, roles, and permissions in Microsoft 365 Assist IT Director with other tasks as necessary Qualifications & Experience No prior work experience required Associate degree in Information Systems or related field, OR Actively pursuing bachelor's degree in Information Systems or related field CompTIA A+ certification required Basic Windows desktop support skills Basic LAN networking skills Familiarity with Microsoft 365 (formerly Office 365) preferred Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) plus match Paid Time Off

Navajo Preference Employment Act In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference. Overview POSITION SUMMARY This position provides assistance in transport, durable medical equipment (processing, ordering, insurance, and arrange delivery), and clerical duties of processing Care Coordination workflow. Assists the Transport and Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) program, to ensure compliance with program objectives. Assists program staff to ensure program is in compliance with all applicable Medicare, DME, and accreditation guidelines. Incumbent assists with updating electronic health record (Allscripts), patient registration database, statistics, obtaining resource information, relay information amongst case managers/social workers and provides a high level of customer service. Additionally, this position will assist with high level administrative support to include word processing, excel, power point, statistics, purchase ordering, filing, financial record keeping, coordination of meetings, meetings minutes and conferences, obtaining supplies, direct mailings, office organization, front desk and all other assigned responsibilities. Timely delivery of DME, assist with budget development and management. Qualifications NECESSARY QUALIFICATIONS Education: Must have a high school diploma or GED Experience: Six-months working in a fast-paced office environment with demonstrated ability to manage and prioritize multiple tasks and demands to meet deadlines and proficiency in typing with accurate spelling and grammar Certification: Must have and maintain a current valid Basic Life Support (BLS) certification from the American Heart Association. If none, obtain within ninety (90) days of hire Other Skills and Abilities: A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate achievement in each one of the following areas: * Must have excellent customer service and telephone communication skills * Proficient knowledge and ability to use computer software * Positive communication and working relationships with others * Possession of high ethical standards and no history of complaints * Reliable and dependable; reports to work as scheduled without excessive absences * Ability to handle sensitive and confidential information * Ability to work independently with minimal to no supervision * Completion of and above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job * Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job * Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job * Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC. MENTAL AND PHYSICAL EFFORT The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to individuals with disabilities to perform the essential functions. Physical: Work is mostly sedentary, with frequent sitting, walking, standing and occasional bending while interviewing patients and preparing the appropriate paperwork for treatment of a patient. May require lifting boxes containing files or patient education material weighing up to 10 lbs. Must also be able to push and pull up to 10lbs occasionally. Sensory requirements for position include prolonged near and color vision, depth perception and prolonged telephone use. Must also have ability for frequently seeing fine details, depth perception, hearing normal speech, and hearing overhead pages. Work involves use of both hands in prolonged simple and firm grasping and prolonged use of keyboard. Mental: Must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such information, and able to ascertain that it is accurate as possible. Consequences of obtaining inaccurate information may delay necessary medical treatment, delay the billing process, and cause unnecessary frustration and problems. Must also have ability to continuously cope with high levels of stress, concentrate, handle a high degree of flexibility, handle multiple priorities in stressful situation, demonstrate high degree of patience, work in areas that are close and crowded, and frequently work alone. Must also be able to occasionally make decisions under high pressure and cope with anger/fear/hostility of others in a calm way. Environmental: May frequently be exposed to chemical agents, extremes in temperature of humidity, occasional exposure to infectious diseases, dust, fumes, gases, hazardous or moving equipment, and loud noises. Responsibilities ESSENTIAL FUNCTIONS: * Participates in daily huddles to determine which patients are coming into the clinic and identifies any gaps in care that need to be addressed during their visit, such as follow-up on open DME orders, transport referrals, and checking in patients. * Assists as program support to ensure proper processes are being met to meet Joint Commission requirements. * Customer Service: Greets visitors, patients, families, staff and physicians; uses appropriate professional courtesy for all telephone interactions. Initially assists and will increase autonomy of addressing customer service interaction as job experience progresses. * Understands compliance with Medicare rules for DMEPOS programs and assures that all documentation is completed in a fashion to remain compliant. Assures that DMEPOS issuing practices are in compliance with Medicare and are consistently applied for all patients receiving DMEPOS from the program. Remains current with changes in the Medicare DMEPOS program, and assists with program to maintain compliance. * Screen patient face sheets for Purchased Referred Care (PRC) eligibility criteria and refer patient to alternate resources as necessary. * Assists with the daily activities of client transportation, referred diagnostic testing and referral appointment scheduling as deemed appropriate by TCRHCC medical providers. * Coordinates scheduling and referral management, health records maintenance, and retrieving patient data from automated systems and the EHR. * Stays informed of various clinical and hospital services, including appointment and referral systems and points of contact, to avoid unnecessary delay and confusion for patients. * Completes assigned special projects independently by analyzing, researching, troubleshooting, and resolving issues as they arise. * Documents accurately and timely all interventions and necessary patient related activities; in the electronic health record (Allscripts). All documentation shall be done in real time. * Works collaboratively with team members; promotes collaborative relationships with community and referral resources. Screen patient face sheets for PRC eligibility criteria and refer patient to alternate resources as necessary. * Assists in directing customers to Care Coordination resources and policy/procedures. Communicates with patients, providers, constituents, outside agencies, etc. responding to questions and/or other assistance in compliance with Health Insurance Portability and Accountability Act (HIPAA) law. Ensures compliance with all Hospital, Nursing, and Human Resource policy and procedure. * Assists with the transport or escort of clients by local, interstate, intrastate travel via ambulance, chartered airlines, air ambulance or helicopters. Prepare transport as required in accordance with the inpatient units, providers, case managers and/or house supervisor. Completes transport arrangements based on emergency, scheduled admission/discharge or appointment. Coordinating with case management on the needs of the client. Case management will consult with provider for all issues. Coordinates transport by ensuring safety and timely schedules of the different types of flights required, i.e. helicopter, ground ambulance, etc. Noncompliance may result in duplication of transport costs, delayed care or loss of critical time by medical staff. * Uses information technology to manage internal and external referrals ensuring there are no duplicates, releases holds, schedules appointments, completes referrals timely, and supports performance improvement activities and patient preferences regarding access to care. * Manages specific clinic scheduling guidelines, creates and maintains program schedules in the EHR, and maintains the appointment wait list. * Completes requisitions and ordering to ensure the clinic is stocked with appropriate forms and supplies. * Ensure proper PPE is worn at all times while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield. * Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates) * Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee and external customer satisfaction. * Completes all patient care documentation in the electronic health record entries accurately and in real-time. * Participates in departmental workflow and or testing teams as related to electronic health record or other project initiatives * Performs other duties as assigned.

Navajo Preference Employment Act In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference. Overview POSITION SUMMARY The Client Services Technician is part of a highly functioning care team who helps connect patients to resources and team members to promote the continuity of care and enhanced care coordination. All efforts are focused on practice transformation to support the patient-centered care model. While following established clinic protocols, responsibilities include; educating patients of the care team and how they can improve their access to care; confirmation of appointments and providing upcoming patient appointment reminders; answering patient questions to connect them to those who can help; identifying and carrying out clinical support duties associated with patient care services and administrative provider support. Uses tact and respect to communicate with patients and families during times of emotional and physical stress and collaborates with various departments to expedite patient services and improve patient satisfaction. This position requires the ability to work under conditions of frequent interruptions and willingness to work a flexible schedule. Qualifications NECESSARY QUALIFICATIONS Education: Must have a high school diploma or GED Experience: Six (6) months working in a fast-paced office environment with demonstrated ability to manage and prioritize multiple tasks and demands to meet deadlines and proficiency in typing with accurate spelling and grammar Certification: Basic Life Support (BLS) from the American Heart Association (AHA), must obtain within ninety (90) days of hire Other Skills and Abilities: A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate achievement in each one of the following areas: * Must have excellent customer service and telephone communication skills * Proficient knowledge and ability to use computer software * Positive communication and working relationships with others * Possession of high ethical standards and no history of complaints * Reliable and dependable; reports to work as scheduled without excessive absences * Ability to handle sensitive and confidential information * Ability to work independently with minimal to no supervision * Completion of and above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job * Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job * Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job * Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC. MENTAL AND PHYSICAL EFFORT The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to individuals with disabilities to perform the essential functions. Physical: Incumbent must be able to maintain balance and sit for prolonged period of time while interviewing patients and preparing the appropriate paperwork for treatment of a patient. Must be able to frequently bend, climb, and reach. Must occasionally stand, walk, kneel and twist. Incumbent must have the ability to occasionally lift, push, and pull up to 10lbs.Sensory requirements for position include prolonged ability for near vison, color vision, depth perception, seeing fine details, hearing normal speech, hearing overhead pages, and telephone use. Must also have ability for frequent far vision. Incumbent must have ability of both hand manipulation in prolonged simple grasping, firm grasping, fine manipulation, and use of keyboards. Mental: Must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such information, and able to ascertain that it is accurate as possible. Consequences of obtaining inaccurate information may delay necessary medical treatment, delay the billing process, and cause unnecessary frustration and problems. Incumbent must have prolonged ability to cope with high level of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle a high degree of flexibility, handle multiple priorities in stressful situation, demonstrate high degree of patience, and work in areas that are close and crowded. Must have ability to occasionally work alone and adapt to shift work. Must occasionally accept a flexible schedule to meet unit needs. Environmental: Incumbent may be exposed to infectious diseases, dust, fumes, and gases for a prolonged period of time. May occasionally be exposed to chemical agents and loud noises. Responsibilities ESSENTIAL FUNCTIONS: * Participates in daily huddles to determine which patients are coming into the clinic and identifies any gaps in care that need to be addressed during their visit, such as follow-up on open care referrals, test results, and recent visits to health care facilities outside of TCRHCC. * Serves as the clinic's electronic health record (EHR) super user and works with software systems for clinical, medical, dental, laboratory, pharmacy and other healthcare office systems and provides training and orientation for new team members. * Coordinates scheduling and referral management, health records maintenance, and retrieving patient data from automated systems and the EHR. * In partnership with other healthcare team members assists in the empanelment process by assigning patients to a primary care provider (PCP) and ensures appointments are scheduled with the patient's assigned PCP prior to other care team providers. * Oversees the coordination of documents outlining capabilities of the providers at the practice site, including procedures each provider performs, and tracks patient panels that clearly identified which providers have the capability of taking new patients. * Oversees clinic access to the Health Information Exchange (HIE) and retrieves pertinent health care information and results for providers prior to the patient's appointment. * Stays informed of various clinical and hospital services, including appointment and referral systems and points of contact, to avoid unnecessary delay and confusion for patients. * Completes assigned special projects independently by analyzing, researching, troubleshooting, and resolving issues as they arise. * Uses information technology to manage internal and external referrals ensuring there are no duplicates, releases holds, schedules appointments, completes referrals timely, and supports performance improvement activities and patient preferences regarding access to care. * Manages specific clinic scheduling guidelines, creates and maintains provider clinic schedules in the EHR, and maintains the appointment wait list. * Assist with other programs such as the Meds in Hand Program, pharmacy pick-up list, and applicable work lists; and schedules and arranges conference and video calls as requested. * Completes requisitions and ordering to ensure the clinic is stocked with appropriate forms and supplies. * Ensure proper PPE is worn at all times while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield. * Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates) * Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee and external customer satisfaction. * Completes all patient care documentation in the electronic health record entries accurately and in real-time. * Participates in departmental workflow and or testing teams as related to electronic health record or other project initiatives * Ensure proper PPE is worn at all times while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield. * Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates) * Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee, and external customer satisfaction. * Performs other duties as assigned.

Information Technology Specialist Clinton, IL | Full-Time | On-Site Heritage Behavioral Health Center, a mission-driven Certified Community Behavioral Health Clinic (CCBHC), is seeking an Information Technology Specialist to support clinical and administrative staff through reliable, secure technology services. What You'll Do Serve as first-line IT support for hardware, software, network, and mobile device issues Troubleshoot and resolve help desk requests; escalate complex issues as needed Support EHR systems, telehealth platforms, and healthcare applications Install, configure, and maintain software, updates, antivirus, imaging, and backups Train staff on technology systems and daily tools (Microsoft Office365 , Outlook, Teams) Assist with new system implementations and upgrades Support data security and compliance (HIPAA, 42 CFR Part 2) Maintain clear documentation and coordinate with IT vendors What We're Looking For High school diploma or equivalent (required) 2+ years of IT support experience (healthcare preferred) or 3+ years of clinical experience with strong technical skills Experience with help desk support, EHR systems, and endpoint devices Strong communication, organization, and problem-solving skills Certifications (CompTIA A+, Network+, M365, CHTS) a plus Valid driver's license, reliable transportation, and auto insurance Why Join Heritage? Collaborative, supportive team environment Opportunities for growth and learning Meaningful work supporting community behavioral health services Salary Range: $50,000-$66,000 depending on education and experience

Job Description Information Technology Specialist Clinton, IL | Full-Time | On-Site Heritage Behavioral Health Center, a mission-driven Certified Community Behavioral Health Clinic (CCBHC), is seeking an Information Technology Specialist to support clinical and administrative staff through reliable, secure technology services. What You'll Do Serve as first-line IT support for hardware, software, network, and mobile device issues Troubleshoot and resolve help desk requests; escalate complex issues as needed Support EHR systems, telehealth platforms, and healthcare applications Install, configure, and maintain software, updates, antivirus, imaging, and backups Train staff on technology systems and daily tools (Microsoft Office365 , Outlook, Teams) Assist with new system implementations and upgrades Support data security and compliance (HIPAA, 42 CFR Part 2) Maintain clear documentation and coordinate with IT vendors What We're Looking For High school diploma or equivalent (required) 2+ years of IT support experience (healthcare preferred) or 3+ years of clinical experience with strong technical skills Experience with help desk support, EHR systems, and endpoint devices Strong communication, organization, and problem-solving skills Certifications (CompTIA A+, Network+, M365, CHTS) a plus Valid driver's license, reliable transportation, and auto insurance Why Join Heritage? Collaborative, supportive team environment Opportunities for growth and learning Meaningful work supporting community behavioral health services Salary Range: $50,000-$66,000 depending on education and experience

Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work. **Position Profile** The Desktop Support Technician maintains, anaylses, troubleshoots, documents and repairs desktop systsms, hardware, software and peripherals. Supports and maintains incident tickets keeping user's, management, peers and the Help Desk aprised of activities. **Responsibilities** § Assures quality customer service to all customers; promotes positive human relationship and contributes to supportive and cooperative work environment. § Maintains desktop hardware and peripheral inventory with an attention to detail when maintaining asset records. § Act as a SME (Subject Matter Expert) for all desktops platforms, software integration, Windows technologies and Directory Services. § Act as a SME (Subject Matter Expert) for all mobility operations (ie. IOS and Android Platforms) and management consoles (ie. Mobile Iron) § Collaborates with colleagues and Network Team to support user account information including rights, security and systems groups. § Pursues additional research as needed to support optimal Desktop strategies are practiced at HOV. § Product evaluation and documentation. Accurately detail their findings to a wide audience ranging from senior management to peers. § Core Build engineering using tools such as WDS, SCCM, software and driver integration. § Assures optimal hardware configuration for compatibility and performance (e.g. BIOS, Hyperthreading, etc). § Provides consultation to IS department for projects as needed, including testing new software, building/modifying the PC hardware and software. § Provides guidance to Service Desk team members. § Participates in after hours on-call support and weekend/holiday coverage responsibilities. **Minimum Qualifications** § Associates degree in computer science or related field. § A+ or Network + or MCP certification. § 3-5+ years in a large corporate multi-site environment. § 3+ years developing and deploying unattended operating system installations for workstations/desktops/laptops with an in-depth understanding of hardware-independent imaging capabilities. § 3+ years scripting experience utilizing a variety of languages such as VB Script, Powershell and/or WinBatch or other programming languages. § 3+ years troubleshooting and enhancing desktop security and configuration management through Group Policy Objects (GPO) as well as the ability to create custom policies. **Preferred Qualifications** § MCDST certification preferred. § ITIL certification preferred. § Performs technical support for the Voice systems, including backend Avaya servers, switches and handsets. § Maintains voice and data cabling infrastructure. Hospice of the Valley offers competitive salaries and excellent benefits that include medical, dental and vision plans, generous paid time off, a matching 401k, tuition assistance, an award winning wellness program and a host of employee recognition and rewards. Employees also receive comprehensive orientation, training and development opportunities. Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V