Operations Program Manager jobs at Citi - 48 jobs

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Small Business Lending, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. **Job responsibilities** + Lead and oversee a team of project managers, ensuring effective coordination and execution of projects to meet organizational goals. + Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination + Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements + Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners + Manage business prioritization and initiative sequencing to create comprehensive roadmaps **Required qualifications, capabilities, and skills** + 5+ years of experience or equivalent expertise in product delivery or a relevant domain area + Demonstrated ability to execute operational management and change readiness activities + Strong understanding of delivery and a proven track record of implementing continuous improvement processes + Experience in product or platform-wide release management, in addition to deployment processes and strategies + Experience with product management tools: JIRA, Confluence, Monday.com, Excel, MS Projects, PowerPoint **Preferred qualifications, capabilities, and skills** + Proficient knowledge of the product development life cycle, design, and data analytics Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

JobID: 210664550 JobSchedule: Full time JobShift: Day : Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of Consumer and Community Banking Operations. The team partners with senior business and functional leaders to re-engineer core components of our business, from diagnostic work and designing innovative, streamlined ways of working, to piloting solutions for further scaled execution. We are the driving force behind transformative business initiatives that propel the entire organization towards unparalleled operational excellence. Our mission is to redefine industry standards by optimizing end-to-end processes, elevating the customer experience, and fostering a vibrant culture of continuous improvement. By enhancing employee engagement, mitigating risks, and delivering substantial financial benefits, we are committed to shaping a future where innovation and excellence are at the heart of everything we do. As a Process Improvement Manager at JPMorgan Chase, you will be a key player in driving operational efficiency and change delivery by conducting comprehensive analyses of business processes, data, tooling, and technologies. You will integrate AI-driven insights and industry trends to craft innovative approaches that optimize efficiency, evolve our ways of working, and empower clients to capitalize on emerging opportunities. Your role will leverage simulation, process / task mining, intelligent automation and data-driven insights to develop innovative solutions, operationalize efficiencies, and create strategic, future-focused blueprints for implementation. You will use advanced data analytics and storytelling skills to communicate complex ideas and influence decision-making. Your ability to build and manage a diverse team will be crucial in coordinating work across different parts of the department. Job Responsibilities: * Optimize processes using simulation tools to predict the impact of changes and enhancements. * Conduct analyses of business processes, data, tooling, and technologies to craft innovative approaches that optimize efficiency. * Lead strategic initiatives to leverage AI-driven insights and comprehensive analyses for process improvement. * Empower clients by developing solutions that operationalize efficiencies and create strategic blueprints for implementation. * Implement intelligent automation integration, process & task mining, and GenAI strategy to enhance efficiency and agility. * Develop presentations to communicate key messages to senior management and colleagues. * Champion innovation with development platforms and AI/ML solutions, including cloud migrations and cost optimization initiatives. * Develop junior team members both formally and informally. Required Qualifications, Capabilities, and Skills: * Bachelor's degree in Computer Science, Information Technology, Data Science, Mathematics, or equivalent experience. * Experience with Robotic Process Automation (RPA) tools and platforms, such as UiPath, Automation Anywhere, or Blue Prism. * Experience with process mining tools and platforms, such as Signavio and Celonis. * Technical skills related to data analytics and visualization (e.g., SQL, Python, R; Tableau, Power BI). * Ability to engage and manage relationships with various stakeholders, including senior management, to ensure alignment and support for process improvement initiatives * Experience in management consulting * Adaptability, problem-solving, and critical thinking Preferred Qualifications, Capabilities, and Skills: * Management consulting experience * Familiarity with AI platforms and frameworks, such as TensorFlow, PyTorch, and AWS Bedrock models. * Proficiency in machine learning algorithms and AI techniques, deploying predictive models and data-driven solutions. * Master's degree - or equivalent certification - from an accredited institution.

Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of Consumer and Community Banking Operations. The team partners with senior business and functional leaders to re-engineer core components of our business, from diagnostic work and designing innovative, streamlined ways of working, to piloting solutions for further scaled execution. We are the driving force behind transformative business initiatives that propel the entire organization towards unparalleled operational excellence. Our mission is to redefine industry standards by optimizing end-to-end processes, elevating the customer experience, and fostering a vibrant culture of continuous improvement. By enhancing employee engagement, mitigating risks, and delivering substantial financial benefits, we are committed to shaping a future where innovation and excellence are at the heart of everything we do. As a Process Improvement Manager at JPMorgan Chase, you will be a key player in driving operational efficiency and change delivery by conducting comprehensive analyses of business processes, data, tooling, and technologies. You will integrate AI-driven insights and industry trends to craft innovative approaches that optimize efficiency, evolve our ways of working, and empower clients to capitalize on emerging opportunities. Your role will leverage simulation, process / task mining, intelligent automation and data-driven insights to develop innovative solutions, operationalize efficiencies, and create strategic, future-focused blueprints for implementation. You will use advanced data analytics and storytelling skills to communicate complex ideas and influence decision-making. Your ability to build and manage a diverse team will be crucial in coordinating work across different parts of the department. Job Responsibilities: Optimize processes using simulation tools to predict the impact of changes and enhancements. Conduct analyses of business processes, data, tooling, and technologies to craft innovative approaches that optimize efficiency. Lead strategic initiatives to leverage AI-driven insights and comprehensive analyses for process improvement. Empower clients by developing solutions that operationalize efficiencies and create strategic blueprints for implementation. Implement intelligent automation integration, process & task mining, and GenAI strategy to enhance efficiency and agility. Develop presentations to communicate key messages to senior management and colleagues. Champion innovation with development platforms and AI/ML solutions, including cloud migrations and cost optimization initiatives. Develop junior team members both formally and informally. Required Qualifications, Capabilities, and Skills: Bachelor's degree in Computer Science, Information Technology, Data Science, Mathematics, or equivalent experience. Experience with Robotic Process Automation (RPA) tools and platforms, such as UiPath, Automation Anywhere, or Blue Prism. Experience with process mining tools and platforms, such as Signavio and Celonis. Technical skills related to data analytics and visualization (e.g., SQL, Python, R; Tableau, Power BI). Ability to engage and manage relationships with various stakeholders, including senior management, to ensure alignment and support for process improvement initiatives Experience in management consulting Adaptability, problem-solving, and critical thinking Preferred Qualifications, Capabilities, and Skills: Management consulting experience Familiarity with AI platforms and frameworks, such as TensorFlow, PyTorch, and AWS Bedrock models. Proficiency in machine learning algorithms and AI techniques, deploying predictive models and data-driven solutions. Master's degree - or equivalent certification - from an accredited institution.

If you are passionate about redefining industry standards and driving transformative business initiatives, you have found the right team. Performance Consulting partners with senior leaders to re-engineer core business components, design innovative solutions, and pilot scalable executions. We optimize processes, elevate customer experiences, and foster a culture of continuous improvement, enhancing engagement, mitigating risks, and delivering financial benefits. Join us in shaping a future where innovation and excellence are central As a Process Improvement Manager in Organizational Change Management, you will drive operational efficiency and lead transformation delivery across the organization. You will partner with senior leaders to develop and execute change plans for strategic initiatives, ensuring strong adoption and measurable business improvements. Your expertise in people-centered change and process improvement will help identify impacts, generate innovative solutions, and reduce risk. You will use data analytics and storytelling to communicate complex ideas and influence decision-making. Additionally, you will build organizational change capability by facilitating training that strengthens the change practitioner community. Job responsibilities Manage one or more fast-paced transformation projects that have a significant impact on the businesses we support Guide teams of consultants to support one or more transformation engagements Manage ambiguity of requests by structuring and scoping complex problems and developing strategic and tactical solutions Influence senior leadership and clients during times of change Lead the development, implementation, timeliness of change enablement strategy in support of projects of all sizes, utilizing data analytics to identify operational impacts and providing impactful recommendations and coaching to client teams as they implement recommendations. Utilize strong facilitation and storytelling skills to effectively communicate complex change strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding Craft and deliver a compelling narrative across both written and verbal mediums to influence executive stakeholders action on key business decisions and major change initiatives Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement Lead one or more client projects and develop team members both formally and informally, including serving as a mentor Collaborate with cross-functional partners to enhance end-to-end value chains across the firm. Be a recognized change culture carrier who leads with consistency, integrity, and humility Lead and facilitate professional instructor-led programs and develop new educational, technical training content Required qualifications, capabilities, and skills Bachelor's degree from an accredited learning institution Project Management/change management experience 7+ years relevant post-graduate work, including internal and/or external consulting experience. Strong executive level communication skills and presence Strong training facilitation or adult learning experience with a focus on quality and retention Proficiency in data analytics, with a demonstrated ability to interpret models and make Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems. Demonstrated ability in leading end-to-end transformation initiatives, including development of strategic communications, sponsor coaching, and managing stakeholder impact. Innovative mindset willing to experiment and embrace design thinking concepts Ability to travel as needed (up to 25%; will vary by engagement or training venue) Preferred qualifications, capabilities, and skills Proven cross-functional collaboration Drive innovation by developing and applying creative solutions to enhance employee adoption and usage during change Proficiency with Large Language Models, KPIs and change metrics Prosci or other change management certification a plus

If you are passionate about redefining industry standards and driving transformative business initiatives, you have found the right team. Performance Consulting partners with senior leaders to re-engineer core business components, design innovative solutions, and pilot scalable executions. We optimize processes, elevate customer experiences, and foster a culture of continuous improvement, enhancing engagement, mitigating risks, and delivering financial benefits. Join us in shaping a future where innovation and excellence are central As a **Process Improvement Manager in Organizational Change Management** , you will drive operational efficiency and lead transformation delivery across the organization. You will partner with senior leaders to develop and execute change plans for strategic initiatives, ensuring strong adoption and measurable business improvements. Your expertise in people-centered change and process improvement will help identify impacts, generate innovative solutions, and reduce risk. You will use data analytics and storytelling to communicate complex ideas and influence decision-making. Additionally, you will build organizational change capability by facilitating training that strengthens the change practitioner community. **Job responsibilities** + Manage one or more fast-paced transformation projects that have a significant impact on the businesses we support + Guide teams of consultants to support one or more transformation engagements + Manage ambiguity of requests by structuring and scoping complex problems and developing strategic and tactical solutions + Influence senior leadership and clients during times of change + Lead the development, implementation, timeliness of change enablement strategy in support of projects of all sizes, utilizing data analytics to identify operational impacts and providing impactful recommendations and coaching to client teams as they implement recommendations. + Utilize strong facilitation and storytelling skills to effectively communicate complex change strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding + Craft and deliver a compelling narrative across both written and verbal mediums to influence executive stakeholders action on key business decisions and major change initiatives + Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement + Lead one or more client projects and develop team members both formally and informally, including serving as a mentor + Collaborate with cross-functional partners to enhance end-to-end value chains across the firm. + Be a recognized change culture carrier who leads with consistency, integrity, and humility + Lead and facilitate professional instructor-led programs and develop new educational, technical training content **Required qualifications, capabilities, and skills** + Bachelor's degree from an accredited learning institution + Project Management/change management experience + 7+ years relevant post-graduate work, including internal and/or external consulting experience. + Strong executive level communication skills and presence + Strong training facilitation or adult learning experience with a focus on quality and retention + Proficiency in data analytics, with a demonstrated ability to interpret models and make + Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems. + Demonstrated ability in leading end-to-end transformation initiatives, including development of strategic communications, sponsor coaching, and managing stakeholder impact. + Innovative mindset willing to experiment and embrace design thinking concepts + Ability to travel as needed (up to 25%; will vary by engagement or training venue) **Preferred qualifications, capabilities, and skills** + Proven cross-functional collaboration + Drive innovation by developing and applying creative solutions to enhance employee adoption and usage during change + Proficiency with Large Language Models, KPIs and change metrics + Prosci or other change management certification a plus Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of Consumer and Community Banking Operations. The team partners with senior business and functional leaders to re-engineer core components of our business, from diagnostic work and designing innovative, streamlined ways of working, to piloting solutions for further scaled execution. We are the driving force behind transformative business initiatives that propel the entire organization towards unparalleled operational excellence. Our mission is to redefine industry standards by optimizing end-to-end processes, elevating the customer experience, and fostering a vibrant culture of continuous improvement. By enhancing employee engagement, mitigating risks, and delivering substantial financial benefits, we are committed to shaping a future where innovation and excellence are at the heart of everything we do. As a Process Improvement Manager at JPMorgan Chase, you will be a key player in driving operational efficiency and change delivery by conducting comprehensive analyses of business processes, data, tooling, and technologies. You will integrate AI-driven insights and industry trends to craft innovative approaches that optimize efficiency, evolve our ways of working, and empower clients to capitalize on emerging opportunities. Your role will leverage simulation, process / task mining, intelligent automation and data-driven insights to develop innovative solutions, operationalize efficiencies, and create strategic, future-focused blueprints for implementation. You will use advanced data analytics and storytelling skills to communicate complex ideas and influence decision-making. Your ability to build and manage a diverse team will be crucial in coordinating work across different parts of the department. **Job Responsibilities:** + Optimize processes using simulation tools to predict the impact of changes and enhancements. + Conduct analyses of business processes, data, tooling, and technologies to craft innovative approaches that optimize efficiency. + Lead strategic initiatives to leverage AI-driven insights and comprehensive analyses for process improvement. + Empower clients by developing solutions that operationalize efficiencies and create strategic blueprints for implementation. + Implement intelligent automation integration, process & task mining, and GenAI strategy to enhance efficiency and agility. + Develop presentations to communicate key messages to senior management and colleagues. + Champion innovation with development platforms and AI/ML solutions, including cloud migrations and cost optimization initiatives. + Develop junior team members both formally and informally. **Required Qualifications, Capabilities, and Skills:** + Bachelor's degree in Computer Science, Information Technology, Data Science, Mathematics, or equivalent experience. + Experience with Robotic Process Automation (RPA) tools and platforms, such as UiPath, Automation Anywhere, or Blue Prism. + Experience with process mining tools and platforms, such as Signavio and Celonis. + Technical skills related to data analytics and visualization (e.g., SQL, Python, R; Tableau, Power BI). + Ability to engage and manage relationships with various stakeholders, including senior management, to ensure alignment and support for process improvement initiatives + Experience in management consulting + Adaptability, problem-solving, and critical thinking **Preferred Qualifications, Capabilities, and Skills:** + Management consulting experience + Familiarity with AI platforms and frameworks, such as TensorFlow, PyTorch, and AWS Bedrock models. + Proficiency in machine learning algorithms and AI techniques, deploying predictive models and data-driven solutions. + Master's degree - or equivalent certification - from an accredited institution. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

JobID: 210651885 JobSchedule: Full time JobShift: : If you are passionate about redefining industry standards and driving transformative business initiatives, you have found the right team. Performance Consulting partners with senior leaders to re-engineer core business components, design innovative solutions, and pilot scalable executions. We optimize processes, elevate customer experiences, and foster a culture of continuous improvement, enhancing engagement, mitigating risks, and delivering financial benefits. Join us in shaping a future where innovation and excellence are central As a Process Improvement Manager in Organizational Change Management, you will drive operational efficiency and lead transformation delivery across the organization. You will partner with senior leaders to develop and execute change plans for strategic initiatives, ensuring strong adoption and measurable business improvements. Your expertise in people-centered change and process improvement will help identify impacts, generate innovative solutions, and reduce risk. You will use data analytics and storytelling to communicate complex ideas and influence decision-making. Additionally, you will build organizational change capability by facilitating training that strengthens the change practitioner community. Job responsibilities * Manage one or more fast-paced transformation projects that have a significant impact on the businesses we support * Guide teams of consultants to support one or more transformation engagements * Manage ambiguity of requests by structuring and scoping complex problems and developing strategic and tactical solutions * Influence senior leadership and clients during times of change * Lead the development, implementation, timeliness of change enablement strategy in support of projects of all sizes, utilizing data analytics to identify operational impacts and providing impactful recommendations and coaching to client teams as they implement recommendations. * Utilize strong facilitation and storytelling skills to effectively communicate complex change strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding * Craft and deliver a compelling narrative across both written and verbal mediums to influence executive stakeholders action on key business decisions and major change initiatives * Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement * Lead one or more client projects and develop team members both formally and informally, including serving as a mentor * Collaborate with cross-functional partners to enhance end-to-end value chains across the firm. * Be a recognized change culture carrier who leads with consistency, integrity, and humility * Lead and facilitate professional instructor-led programs and develop new educational, technical training content Required qualifications, capabilities, and skills * Bachelor's degree from an accredited learning institution * Project Management/change management experience * 7+ years relevant post-graduate work, including internal and/or external consulting experience. * Strong executive level communication skills and presence * Strong training facilitation or adult learning experience with a focus on quality and retention * Proficiency in data analytics, with a demonstrated ability to interpret models and make * Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems. * Demonstrated ability in leading end-to-end transformation initiatives, including development of strategic communications, sponsor coaching, and managing stakeholder impact. * Innovative mindset willing to experiment and embrace design thinking concepts * Ability to travel as needed (up to 25%; will vary by engagement or training venue) Preferred qualifications, capabilities, and skills * Proven cross-functional collaboration * Drive innovation by developing and applying creative solutions to enhance employee adoption and usage during change * Proficiency with Large Language Models, KPIs and change metrics * Prosci or other change management certification a plus

J.P. Morgan Wealth Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals while utilizing the latest technology and resources of the entire firm. Our Wealth Management teams develop deep, personal relationships with clients to provide goals-based financial planning advice and to deliver sophisticated products and solutions to meet their generational wealth management needs. As a Vice President Program/Project Manager in Wealth Management, you will lead and advise on large-scale, complex Electronic Communication projects that shape our business. You will collaborate with cross-functional teams to manage operational changes, oversee the technology development lifecycle, and ensure projects align with our strategic objectives. Together, we drive innovation, deliver impactful solutions, and foster a culture of continuous improvement. This role offers you the opportunity to expand your expertise and make a meaningful difference in our organization. Job Responsibilities Lead and support firm-wide and business-wide initiatives impacting the E-Comm Review Program Organize and execute operational process changes, including annual reviews and change management Ensure compliance with change management processes and firm guidelines Evaluate data needs and technology opportunities to create effective management information systems Develop and communicate program updates to internal forums, business partners, and senior management Collaborate with teams across Field, Product, Risk, Control, Compliance, and Legal to achieve strategic objectives Support compliance testing, audits, and risk assessments for the E-Comm Review Program Coordinate recruiting, onboarding, and staffing for program capacity projections Lead new hire training and ongoing development for E-Comm Review Program employees and partners Partner with Technology to communicate business needs and track project progress Define project objectives, success metrics, and oversee execution of deliverables Required Qualifications, Capabilities, and Skills 7 years of experience in the securities or investment industry Strong technical acumen and understanding of the technology development lifecycle Proven project management experience, including leading teams through full project lifecycles In-depth analytical skills and ability to make data-driven decisions Strong knowledge of retail investment products (advisory accounts, mutual funds, annuities, equities, fixed income) Working knowledge of investment industry regulations and regulatory bodies (FINRA, SEC, OCC) Excellent communication skills, both oral and written Ability to manage multiple projects of varying size and complexity Demonstrated initiative and achievement of challenging goals Proficiency in MS Excel, Word, Access, PowerPoint, and SharePoint Bachelor's degree or significant equivalent experience in a related securities industry position Preferred Qualifications, Capabilities, and Skills Experience with Agile and/or Jira Experience using MIS reporting tools and creating end-user reports (QlikView, QlikSense, SSRS, Tableau) Business and technology consulting experience Industry licensing (e.g., FINRA Series 7, 66, 9/10, State Life & Health Insurance license) Experience in process design, technology development, and business readiness Experience influencing and aligning cross-functional stakeholders Openness to developmental feedback and a collaborative work environment

J.P. Morgan Wealth Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals while utilizing the latest technology and resources of the entire firm. Our Wealth Management teams develop deep, personal relationships with clients to provide goals-based financial planning advice and to deliver sophisticated products and solutions to meet their generational wealth management needs. As a Vice President Program/Project Manager in Wealth Management, you will lead and advise on large-scale, complex Electronic Communication projects that shape our business. You will collaborate with cross-functional teams to manage operational changes, oversee the technology development lifecycle, and ensure projects align with our strategic objectives. Together, we drive innovation, deliver impactful solutions, and foster a culture of continuous improvement. This role offers you the opportunity to expand your expertise and make a meaningful difference in our organization. **Job Responsibilities** + Lead and support firm-wide and business-wide initiatives impacting the E-Comm Review Program + Organize and execute operational process changes, including annual reviews and change management + Ensure compliance with change management processes and firm guidelines + Evaluate data needs and technology opportunities to create effective management information systems + Develop and communicate program updates to internal forums, business partners, and senior management + Collaborate with teams across Field, Product, Risk, Control, Compliance, and Legal to achieve strategic objectives + Support compliance testing, audits, and risk assessments for the E-Comm Review Program + Coordinate recruiting, onboarding, and staffing for program capacity projections + Lead new hire training and ongoing development for E-Comm Review Program employees and partners + Partner with Technology to communicate business needs and track project progress + Define project objectives, success metrics, and oversee execution of deliverables **Required Qualifications, Capabilities, and Skills** + 7 years of experience in the securities or investment industry + Strong technical acumen and understanding of the technology development lifecycle + Proven project management experience, including leading teams through full project lifecycles + In-depth analytical skills and ability to make data-driven decisions + Strong knowledge of retail investment products (advisory accounts, mutual funds, annuities, equities, fixed income) + Working knowledge of investment industry regulations and regulatory bodies (FINRA, SEC, OCC) + Excellent communication skills, both oral and written + Ability to manage multiple projects of varying size and complexity + Demonstrated initiative and achievement of challenging goals + Proficiency in MS Excel, Word, Access, PowerPoint, and SharePoint + Bachelor's degree or significant equivalent experience in a related securities industry position **Preferred Qualifications, Capabilities, and Skills** + Experience with Agile and/or Jira + Experience using MIS reporting tools and creating end-user reports (QlikView, QlikSense, SSRS, Tableau) + Business and technology consulting experience + Industry licensing (e.g., FINRA Series 7, 66, 9/10, State Life & Health Insurance license) + Experience in process design, technology development, and business readiness + Experience influencing and aligning cross-functional stakeholders + Openness to developmental feedback and a collaborative work environment Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

JobID: 210696026 JobSchedule: Full time JobShift: : Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a Compliance and Operations Risk Test Manager in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. Job responsibilities * Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. * Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. * Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. * Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. * Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. Required qualifications, capabilities, and skills * 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. * Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. * Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. * Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. * Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.

Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a Compliance and Operations Risk Test Manager in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. Job responsibilities Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. Required qualifications, capabilities, and skills 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.

Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a **Compliance and Operations Risk Test Manager** in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. **Job responsibilities** + Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. + Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. + Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. + Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. + Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. **Required qualifications, capabilities, and skills** + 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. + Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. + Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. + Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. + Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

JobID: 210698264 JobSchedule: Full time JobShift: Day : Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Product Operations Manager within the Consumer Banking Deposits team, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. You will partner closely with Legal, Risk, and Compliance to ensure all product initiatives meet regulatory and policy requirements, and drive business readiness for new launches and enhancements. You will proactively identify operational risks, streamline processes for efficiency, and foster cross-functional collaboration to deliver seamless, high-quality customer experiences. You will be expected to lead change initiatives, manage stakeholder communications, and support the continuous improvement of our Deposits 2.0 portfolio. Job responsibilities * Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives * Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices * Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized * Implements a product-level collection strategy consisting of controls, financials, and resourcing needs * Partner with Legal, Risk, and Compliance teams to ensure all Deposits 2.0 product initiatives and operations meet regulatory standards and internal policies * Lead business readiness activities for new product launches and enhancements, including process design, training, and stakeholder engagement to drive successful implementation across consumer banking * Oversee daily product portfolio operations, resolve operational issues, and optimize workflows to deliver consistent, high-quality customer experiences * Mitigate operational risks by implementing effective controls and supporting ongoing compliance monitoring to protect the integrity of the Deposits 2.0 portfolio Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise in program management or performance optimization * Proven ability to manage and implement operational effectiveness initiatives * Proven ability to operate within the product development life cycle and agile methodologies * Demonstrate expertise in consumer banking operations, product management, or portfolio management, with a deep understanding of deposit products and regulatory requirements * Collaborate effectively with cross-functional teams, including Legal, Risk, and Compliance, to drive business objectives and ensure operational alignment * Apply strong analytical and problem-solving skills to identify operational risks, implement effective controls, and optimize processes for efficiency and compliance * Communicate clearly and manage stakeholders to lead business readiness initiatives, facilitate training, and support successful product launches and enhancements Preferred qualifications, capabilities, and skills * Leverage prior experience working with Legal, Risk, and Compliance teams within a financial services environment to support regulatory adherence and operational excellence * Drive business readiness for complex product launches by coordinating cross-functional teams and managing change initiatives * Utilize advanced knowledge of deposit products, consumer banking regulations, and industry best practices to inform decision-making and process improvements * Influence stakeholders at all levels through strong interpersonal, negotiation, and presentation skills to achieve alignment and successful outcomes

Lead US payroll tax, garnishments, complex pay resolution, and payroll data governance, driving compliance, accuracy, and operational e As Executive Director, US Tax and Complex Pay Operations, you will oversee payroll tax operations, garnishments, complex pay resolution cases, and payroll data governance for our US workforce. Managing a team of specialists, you will ensure regulatory compliance, resolve intricate pay issues, and maintain robust data integrity. Reporting to the Head of Americas HR Operations, you will drive process improvements and deliver exceptional results in a fast-paced, complex environment. Job responsibilities Lead and develop a high-performing team responsible for US payroll tax operations, garnishments, complex pay resolution cases, and payroll data governance. Oversee all payroll tax compliance activities, including filings, payments, reconciliations, and regulatory reporting at federal, state, and local levels. Direct the administration of wage garnishments, levies, and child support orders, ensuring timely and accurate processing. Manage complex pay resolution cases, partnering with HR, Legal, and Finance to resolve escalated issues and ensure employee satisfaction. Establish and maintain robust payroll data governance practices to ensure data accuracy, integrity, and security. Design and implement policies, procedures, and controls to maintain compliance and operational efficiency. Monitor legislative and regulatory changes, updating processes and systems as needed. Drive automation and process innovation to improve accuracy, efficiency, and scalability. Respond to audits and inquiries from regulatory agencies regarding payroll tax, garnishments, and pay issues. Prepare and present operational reports and key metrics to the Head of Americas HR Operations and senior leadership. Support business expansions and M&A activities from a payroll tax and complex pay perspective. Required qualifications, capabilities, and skills Bachelor's degree in Accounting, Finance, Business, or related field. 12+ years of experience in US payroll tax, garnishments, and complex pay operations within a large, complex organization. Deep expertise in federal, state, and local payroll tax and garnishment regulations. Proven ability to lead and develop high-performing teams. Advanced analytical, problem-solving, and project management skills.

Lead US payroll tax, garnishments, complex pay resolution, and payroll data governance, driving compliance, accuracy, and operational e As Executive Director, US Tax and Complex Pay Operations, you will oversee payroll tax operations, garnishments, complex pay resolution cases, and payroll data governance for our US workforce. Managing a team of specialists, you will ensure regulatory compliance, resolve intricate pay issues, and maintain robust data integrity. Reporting to the Head of Americas HR Operations, you will drive process improvements and deliver exceptional results in a fast-paced, complex environment. **Job responsibilities** + Lead and develop a high-performing team responsible for US payroll tax operations, garnishments, complex pay resolution cases, and payroll data governance. + Oversee all payroll tax compliance activities, including filings, payments, reconciliations, and regulatory reporting at federal, state, and local levels. + Direct the administration of wage garnishments, levies, and child support orders, ensuring timely and accurate processing. + Manage complex pay resolution cases, partnering with HR, Legal, and Finance to resolve escalated issues and ensure employee satisfaction. + Establish and maintain robust payroll data governance practices to ensure data accuracy, integrity, and security. + Design and implement policies, procedures, and controls to maintain compliance and operational efficiency. + Monitor legislative and regulatory changes, updating processes and systems as needed. + Drive automation and process innovation to improve accuracy, efficiency, and scalability. + Respond to audits and inquiries from regulatory agencies regarding payroll tax, garnishments, and pay issues. + Prepare and present operational reports and key metrics to the Head of Americas HR Operations and senior leadership. + Support business expansions and M&A activities from a payroll tax and complex pay perspective. **Required qualifications, capabilities, and skills** + Bachelor's degree in Accounting, Finance, Business, or related field. + 12+ years of experience in US payroll tax, garnishments, and complex pay operations within a large, complex organization. + Deep expertise in federal, state, and local payroll tax and garnishment regulations. + Proven ability to lead and develop high-performing teams. + Advanced analytical, problem-solving, and project management skills. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** + Advance adoption of Amex debit capabilities + Manage processing partner relationships, integrations, and compliance; regularly engage with external partners on debit + Develop thorough documentation and operationally sustainable processes to ensure consistent results + Negotiate complex contracts with partners and customers + Create and expand relationships with key external debit partners + Develop technical proficiency and requisite fluency with network capabilities, including connectivity, specifications, and processes + Collaborate broadly, sharing roadmap and interoperability considerations, and thought-leadership regarding U.S. debit norms + Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams + Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services **Minimum Qualifications:** + Minimum 3 years' experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer + Sound technical aptitude, analytical, and problem-solving skills + Demonstrated ability to guide, contribute to, and execute on strategies to deliver outcomes aligned to business goals in matrixed organizations + Experience negotiating complex contracts with partners and/or customers + Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners + Track record of leading through change, challenging the status quo, and leading and producing results with or without authority + Excellent communication and interpersonal skills with the ability to articulate and illustrate complex issues in a simple, non-technical manner + Strong work ethic and organizational skills, with high level of intellectual curiosity, initiative, drive, and attention to detail + Potential travel required within U.S. (~10%) + Bachelor's degree or equivalent industry experience required. **Preferred Qualifications:** + Expansive and active network across payments industry. **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Network **Primary Location:** United States **Other Locations:** US-Arizona-Phoenix, US-New York-New York **Schedule** Full-time **Req ID:** 25021234

JobID: 210695842 JobSchedule: Full time JobShift: Day : Join a team where your expertise in risk management and program oversight will help shape the future of our business initiatives. You will collaborate with senior leaders and key stakeholders to ensure new business initiatives are reviewed, assessed, and executed in line with firmwide standards. Grow your career in a dynamic environment that values innovation, integrity, and continuous improvement. Your contributions will help safeguard our business and support our clients. Be part of a team that champions professional development and career mobility. As an Associate Program Manager in Control Management, you will play a pivotal role in overseeing the New Business Initiative Approval process. You will ensure every phase-from product lifecycle review to regulatory governance-is executed efficiently and in accordance with firmwide policy. You will partner with business sponsors and stakeholders to drive comprehensive risk assessments, mitigate exposure, and promote a culture of control excellence. Your work will have a direct impact on the safety and success of our business. You will work closely with cross-functional teams to deliver timely and high-quality reviews, maintain audit readiness, and support committee operations. This role offers exposure to senior management and the opportunity to contribute to process enhancements and training programs that support our risk management objectives. Job Responsibilities * Oversee all phases of the New Business Initiative Approval lifecycle, including product lifecycle review, ensuring compliance with firmwide policies and procedures. * Ensure all activities adhere to regulatory governance standards and internal controls. * Coordinate engagement from key stakeholders and senior business sponsors throughout the review process. * Lead working groups to conduct comprehensive risk assessments for new business initiatives, identifying and mitigating risk exposures. * Collaborate across multiple functions and lines of business to drive results and ensure timely completion of reviews. * Deliver exceptional service with a client-focused mindset, ensuring a best-in-class experience for internal clients and stakeholders. * Challenge existing processes and recommend enhancements to improve the program, contributing to the maintenance of procedures as required. * Manage multiple priorities and tasks simultaneously, maintaining high standards of quality and efficiency. * Perform quality reviews of completed risk assessments to ensure documentation is complete and compliant with procedures. * Support committee operations, including meeting agendas, minutes, attendance, and escalations, and ensure reporting and escalation protocols meet risk governance requirements. * Organize and maintain comprehensive documentation to enable positive audit and quality review outcomes, and facilitate training programs for key stakeholders. Required Qualifications, Capabilities, and Skills * Minimum 4 years of experience in control functions, change management, control evaluation, process engineering, or program management in the financial services industry. * Ability to manage large-scale, complex initiatives impacting multiple lines of business. * Demonstrated ability to balance the needs of multiple stakeholders and manage competing priorities. * Strong analytical skills to interpret results and obtain stakeholder insights. * Excellent written and verbal communication skills, with the ability to facilitate meetings and conference calls. * Passion for delivering exceptional service and a client-focused mindset. * Ability to work collaboratively across functions and lines of business to drive timely results. * Experience in challenging existing processes and recommending enhancements for continuous improvement. Preferred Qualifications, Capabilities, and Skills * Bachelor's degree preferred. * Proficient in Microsoft Office and collaborative toolsets. * Experience with Strategic Tool (SNBIA) is a plus. This role may require a flexible work schedule to support business needs. Visa sponsorship is not available for this position.

We're seeking someone to join our team as a Generative AI and Innovation Team in Wealth Management Operations to provide support across our Wealth Management Operations organization to centralized support for enhancement initiatives and process improvements. The position will liaison with various organizations and governing committees within Morgan Stanley to execute key programs in operations. In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Specialist position at Director level within Client Service & Relationship Management, which is responsible for managing internal and external client relationships. We do this by engaging in client service activities, optimizing the client experience, and managing vendor/external business partner relationships. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on… What you'll do in the role: The Professional Development GenAI Project Manager is a part of Wealth Management Operations and is responsible for project management across multiple GenAI concentrations. This includes managing opportunity identification, feasibility analysis and end to end project lifecycle through production deployment, including but not limited to: Leading key initiatives related to increasing efficiencies and reducing operational risks. Creating project plans that align to the enhancement vision, scope, and timelines. Reviewing and understanding the program level strategy to ensure enhancements / requirements align with the overall vision. Gathering requirements, prioritization, and known benefits from key stakeholders while becoming thoroughly educated in the process supported. Running test plans, test execution, and communication risk or concerns to key stakeholder. Anticipating risks that could impact the project and take action to avoid them. Completing full life cycle analysis to determine change impacts, risks, and required controls to support each implementation. Effectively communicating changes to the production support teams and aligning with training support teams. Exhibit an ability to balance multiple, changing priorities in a dynamic and fast-moving work environment. Communicate with all people who have a vested interest in the project, including internal team members and external partners. Conduct root cause analysis to identify project issues and implement solutions. Facilitate meetings with project teams and stakeholders to drive progress. Utilize tools such as Jira for project tracking and reporting. Develop and implement business process models to optimize project workflows. Implement change management strategies to ensure successful project adoption. What you'll bring to the role: Ability to lead by example, work with drive and determination, and put forward challenging views to senior levels Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team Ability to operate independently across the majority of day-to-day responsibilities Culture carrier across Operations, embracing the Firm's core values and acting as a role model Strong interpersonal skills and ability to communicate effectively both verbally and in writing. Strong time management skills and ability to set own schedule without falling behind on tasks. Detail-oriented, strong organizational skills and ability to multitask projects in a fast-paced & changing environment both independently & collaboratively. Ability to take initiative and thrive in a collaborative, team environment. Ability to handle highly confidential information with appropriate discretion. Ability work in a matrixed organization; leveraging resources across the organization to complete deliverables. At least 4 years' relevant experience would generally be expected to find the skills required for this role WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $88,000 and $129,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Workplace Operations & Support III position at the Director level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on. Role Profile Workforce Services (WS) is a dynamic and fast-paced area within the firm's Enterprise Technology & Services division. We are responsible for delivering high quality technology solutions and support functions to our internal end users. Our goal is to ensure end users across the firm can perform their job efficiently with minimal to no interruption. We are seeking a Team Leader to help the lead and shape the service desk population through adhering to the firm's core values. The ideal candidate will be a visionary and leader for their team, motivating and coaching team members with the goal of providing world class customer service. What you'll do in the role: Responsible for the oversight of the Service Desk Professionals servicing the Morgan Stanley population Provide timely feedback, training, and coaching 70% of the time with a focus on driving incident restoration with a World Class Service experience Responsible for interviewing and onboarding top talent Conduct performance management in an effort to drive the metrics set out by the Service Desk including First Contact Resolution and Customer Satisfaction rates Monitor agent productivity as well as operational excellence and how it impacts the Service Desk Service Level Agreements Oversee outages, leverage tools when volumes are at peak and escalations occurring, which would include ServiceNow, Service Desk Knowledge, Remote Assistance among others, in an effort to resolve our internal population What you'll bring to the role: 4+ years previous call-center experience or equivalent required in a technical or customer service field Previous Service Desk Experience Experience with Microsoft Office products, Windows 10, and general office computing tools required Passion for providing feedback & coaching Excellent written and oral communication skills Excellent time management skills Excellent Problem-Solving Skills Experience with Microsoft Office Products, Windows 10, and general office computing tools WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $70,000 and $105,000 per [hour/year] at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).