How to hire a client services administrator

How to hire a client services administrator, step by step

Here's a step-by-step client services administrator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client services administrator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client services administrator
• Step 8: Go through the hiring process checklist

What does a client services administrator do?

Post a client services administrator job for free, promote it for a fee

Post free

1. Identify your hiring needs

   The client services administrator hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a client services administrator to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a client services administrator that fits the bill.

   This list shows salaries for various types of client services administrators.

   Type of Client Services Administrator	Description	Hourly rate
   Client Services Administrator	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-31
   Guest Services	Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation... Show more	$9-16
   Client Liaison	Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients... Show more	$11-32

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Excellent Organizational
   • Data Entry
   • Phone Calls
   • HR
   • Outbound Calls
   • PowerPoint
   • Client Satisfaction
   • Payroll
   • Salesforce
   • Financial Statements
   • Windows
   • Client Accounts
   • Troubleshoot

   Check all skills

   Responsibilities:

   • Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
   • Advance proficiency in creating/editing PowerPoint presentations.
   • Assist in preparation of client presentations using Microsoft PowerPoint.
   • Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions of the foreclosure department.
   • Demonstrate excellent customer service acting as a liaison between the mortgage companies, contractors, and HUD.
   • Submit over allowable charges on the claims to HUD and order preservation work once approval is received.

   More client services administrator duties

3. Make a budget

   Including a salary range in your client services administrator job description is a great way to entice the best and brightest candidates. A client services administrator salary can vary based on several factors:

   • Location. For example, client services administrators' average salary in nevada is 51% less than in new jersey.
   • Seniority. Entry-level client services administrators earn 58% less than senior-level client services administrators.
   • Certifications. A client services administrator with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a client services administrator's salary.

   Average client services administrator salary

   $42,359yearly

   $20.36 hourly rate

   ---

   Entry-level client services administrator salary

   $27,000 yearly salary

   Updated January 22, 2026

   Average client services administrator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New Jersey	$70,904	$34
   2	Massachusetts	$68,150	$33
   3	Pennsylvania	$59,918	$29
   4	New York	$57,626	$28
   5	California	$56,274	$27
   6	Minnesota	$50,515	$24
   7	Maryland	$50,004	$24
   8	Georgia	$46,411	$22
   9	North Carolina	$45,380	$22
   10	Illinois	$44,940	$22
   11	Indiana	$44,311	$21
   12	Michigan	$42,891	$21
   13	Texas	$42,711	$21
   14	Arizona	$42,589	$20
   15	Florida	$41,552	$20
   16	Washington	$39,909	$19
   17	Colorado	$39,865	$19
   18	Iowa	$39,614	$19
   19	Missouri	$37,942	$18
   20	South Carolina	$36,984	$18

   Average client services administrator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Ernst & Young	$97,176	$46.72	416
   2	DTCC	$85,780	$41.24	1
   3	Empower Media Marketing	$83,095	$39.95
   4	GPAC	$67,412	$32.41
   5	First Republic Bank	$59,058	$28.39
   6	Fenwick & West	$56,057	$26.95	1
   7	Broadridge	$55,818	$26.84	186
   8	Russell Investments	$53,936	$25.93	1
   9	Ameriprise Financial	$48,199	$23.17	34
   10	Investors Title	$48,008	$23.08
   11	HUB International	$47,294	$22.74	39
   12	Charles Schwab	$45,664	$21.95	61
   13	Certified Laboratories	$45,619	$21.93	2
   14	Paylocity	$44,190	$21.25	21
   15	Sumitomo Corporation	$44,163	$21.23	50
   16	Principal Financial Group	$43,775	$21.05	12
   17	SGS	$43,690	$21.00	3
   18	Axos Bank	$43,401	$20.87	7
   19	CPS	$42,948	$20.65
   20	REEF Technology	$42,948	$20.65

4. Writing a client services administrator job description

   A job description for a client services administrator role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a client services administrator job description:

   Client services administrator job description example

   Intercare Therapy provides evidence-based behavioral therapies that help children overcome challenges related to autism spectrum disorders. Our mission is to optimize the independence and quality of life of our clients and their families. We are committed to evidence-based practices, excellent customer service, and employee quality of professional experience. We strive to be the preferred service provider and referral partner to our funding sources as well as the employer of choice for behavior analysts in search of a long-term professional home.
   
   The Client Services Administrator is a member of the Client Services team. The Client Services Administrator works collaboratively with the department members focusing on client family satisfaction. In addition, the Client Services Administrator provides staff support by serving as a communication liaison providing prompt, compassionate care and attention to support staff inquiries, schedule changes, and overall understanding of interdepartmental needs.
   
   This position requires the candidate be fully vaccinated for COVID-19 pursuant to the California Department of Health guidelines or vaccination requirements set forth by Intercare funding sources.
   
   Primary Responsibilities:Provide administrative support with digital scheduling tools to ensure the accuracy of appointment schedules, make schedule edits and confirm appointments for billing processing Update, maintain and audit client files for various scheduling forms and protocol documentation in document repository system Exhibit exemplary customer service by engaging in professional interactions with all communications (telephone and/or email) with customers, our client families and staff Manage scheduling communications between office, client families, and field staff Escalate any staff or client complaints to management Document time off requests (TOR) in Central Reach Update all New Hire Orientation Schedules on Central ReachAdd various scheduling appointments such as but not limited to drive, administrative and clinical meetings on Central Reach as needed Provide general office administrative support with office supply orders, data purge projects and/or other projects as needed Comply with company's policies, procedures, timelines and budgets Learn, respect and represent the Intercare history, mission, and brand
   
   Job Skills: Must be able to communicate professionally, clearly and concisely in both written and verbal format Excellent time management and organizational skills Detailed-oriented, dependable, dedicated to providing excellent customer service Proactive self-starter Professional and polished in self-presentation
   
   Required Qualifications:Minimum two years customer service experience and two years administrative support experience Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) Bilingual Spanish
   Learn more about us on YouTube!
   
   If you have a BCBA and have experience in any of the following fields, we encourage you to apply:
   Behavior Analyst, Autism, Social Learning, Social Skills, Developmental Condition, Psychology, Sociology, Social Services, Children, ABA
   
   Intercare Therapy will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
   
   Intercare Therapy supports a diverse workforce and is an Equal Opportunity Employer.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right client services administrator for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your client services administrator job on Zippia to find and recruit client services administrator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting client services administrators requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client services administrator

   Once you've selected the best client services administrator candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new client services administrator first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a client services administrator?