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Computer operator jobs in Anchorage, AK - 14 jobs

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Computer Operator
Computer Technician
Computer Specialist
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Computer operator job in Anchorage, AK

    This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls are paid at $50 each Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-41k yearly est. 1d ago
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  • Cloud Computing Specialist (CCS) SME

    ASM Research, An Accenture Federal Services Company

    Computer operator job in Juneau, AK

    Serves as an Information Assurance and Cloud computing SME with regards to Certification and Accreditation (C&A) and a broad coverage of the application of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) standards and guidance as outlined in the NIST Special Publication(s) (SP) 800-53 and 800-37 (Current versions). **Primary Duties and Responsibilities** + Google Cloud Platform (GCP) Service Management + The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to work independently with substantial cloud computing security knowledge. + The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across all of the different deployment and service models, and derivatives). **Other Duties and Responsibilities** + Investigates computer and information security incidents to determine extent of compromise to national security information and automated information systems. + Defines security objectives and system-level performance requirements. + Researches and stays abreast of tools, techniques, countermeasures, and trends in computer network vulnerabilities. + Configures and validates secure systems, tests security products/systems to detect computer and information security weaknesses. + Maintains the computer and information security incident, damage and threat assessment programs. + Responsible for the formal Security Test and Evaluation (ST&E) required by each government accrediting authority through pre-test preparations, participation in the tests, analysis of the results and preparation of required reports. + Involved in the periodic conduct of a review of each system's audits and monitors corrective actions until all actions are closed. + Designs, develops, or recommends integrated system solutions ensuring proprietary/confidential data and systems are protected. + Involved in the establishment of strict program control processes to ensure mitigation of risks and supports obtaining certification and + accreditation of systems. + Reviews processes and security protocols and makes recommendations for increased cyber security protection. **Minimum Qualifications** + Bachelor's Degree in Computer Science or a related field. + The CCS must be well versed in FedRAMP assessment methodology of security and privacy controls deployed in cloud information systems to include six (6) domain areas. The six domains include: + Architectural Concepts & Design Requirements + Cloud Data Security + Cloud Platform & Infrastructure Security + Cloud Application Security + Operations + Legal & Compliance Minimum Qualifications: + Five (5) years of relevant C&A experience; Risk Management Framework (RMF) and NIST C&A experience + DOD IA experience + Experience in assessing IA Controls and conducting C&A reviews for large, complex Information systems **Security Clearance** + Active Secret level clearance + Sensitivity Level: IT-I Critical Sensitive **Certifications:** + Computing Environment: IAT II or IAT III (Security+ or similar) + 01-M Baseline Certification: One of the following Azure or AWS cloud-based certification per DLA Approved CE list + AWS Certified Security - Specialty + AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional Microsoft Certified: Azure Administrator Associate + Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate **Other Job Specific Skills** + Must be able to communicate effectively and clearly present technical approaches and findings. + Exercises a limited degree of latitude in determining technical objectives of assignments. + Excellent attention to detail. + Must be able to balance multiple tasks simultaneously. + Advanced knowledge of encryption, vulnerability assessment, penetration testing, cyber forensics, intrusion detection, and incident response and remediation. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $80,200 -$142K EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $80.2k-142k yearly 60d+ ago
  • Desktop Technician I (Future Opening)

    General Communication 4.7company rating

    Computer operator job in Anchorage, AK

    GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests and issues. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with technical support for desktop hardware, software, and operating system issues following documented established procedures. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Actively pursuing training and development opportunities to enhance technical skills and knowledge base. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. The ability to multi-task and adapt to multiple changing priorities is essential. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to build and maintain effective working relationships with customers, management staff, and peers. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Strong interpersonal and communication abilities, both written and verbal, while communicating with technical and non-technical customers. Excellent documentation and organizational skills. Excellent active listening and problem-solving skills with the ability to analyze, troubleshoot and resolve user's problems utilizing unified communications tools and in person. Installation and configuration of recent and current Windows OSs, Mac iOs, Intel-based desktop, laptops, and mobile devices, IP-based wired and wireless networks, MS Office Applications, ticketing applications, and Point-of-Sale systems. Apple OS and iOS app support, upgrades, and general troubleshooting. Utilizing JAMF environment to include installations, configurations, and recovery solutions. Software and hardware deployment tools required for developing and deploying images in an enterprise-wide environment. Setup and configure local and network-attached devices. Knowledge of industry standards for network wiring, wireless networks, and installation and maintenance procedures of computer systems' hardware and software. Knowledge of remote access tools such as Beyond Trust Remote Support/Bomgar used to remediate and coordinate remote computer issues and software installs. Level Definition Position Title: Desktop Technician I Grade: T05 Additional Job Requirements: This is an entry level position within the IT desktop career path. Must have a basic understanding of telecommunications; provide employees and contractors with technical assistance with computer hardware, software, and Operating System configurations and issues. Provide technical assistance in person, remotely, and via unified communications methods. Working under close supervision will execute basic troubleshooting, analyzing and resolution for computer hardware and software support issues. Work with internal employees and external contracting customers in analyzing, troubleshooting, and resolving computer hardware and software support issues. Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repairs, and upgrades, providing users with informal training on computer applications and hardware best practices, and provide customer service from front counter. Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ticketing systems, documenting root cause and detailed resolution as work is performed. Utilize standard diagnostic tools to troubleshoot and resolve issues with Windows and MAC iOS computers, mobile devices, network connections, point of sale systems, printers, and IP phones. Maintain current Desktop Services SOPs (Standard Operation Procedures), and regularly update any changes through the Knowledge Support Center using enterprise knowledge article repositories. Prepare equipment for shipping and warehouse pickup. Receive, document and inventory incoming packages. Minimum Qualifications: Required: High School diploma or equivalent. Minimum two (2) years of experience in technical customer support, desktop users with hardware and/or software applications. Preferred: Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related. Telecommunications experience. CompTIA A+ or CompTIA Network+ ITIL Foundations/ACSP/MCP/MCDST/HDI-DST Other telecom industry or job specific certifications. Required at ALL Levels DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\ All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
    $35k-39k yearly est. Auto-Apply 3d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Computer operator job in Juneau, AK

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $30k-36k yearly est. 11d ago
  • Desktop Tech III

    Compucom 4.7company rating

    Computer operator job in Juneau, AK

    Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Desktop Technician III to join our team. In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians-- that's where you come in! Your role will include unparalleled technical support for a national client, allowing them to experience the best support available within the industry. **Responsibilities:** + Diagnoses mechanical, hardware, software and systems failures, using established procedures. + Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking. + Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). + Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues. + Communicates with customers at all levels of technical and non-technical skill sets. + Follow-up with end users to provide status updates as per service level guidelines (SLA's). + Acts as the escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (Manager, etc.). + Follow all standard operating procedures (SOP) through the effective use of knowledge management. + Works collaboratively with people across the organization. **Skills & Qualifications:** + 2-3+ years of IT support work experience + Imaging from Network and USB + Laptop/Desktop/Printer hardware and software support Experience + ServiceNOW experience + Travel is required **Wage Range** **:** The annual starting salary for this position is between $ **63,000 - $92,400** annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits** : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. **Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
    $31k-36k yearly est. 9d ago
  • Desktop Technician I (AK on-site)

    General Communication 4.7company rating

    Computer operator job in Anchorage, AK

    $2,500 Hiring Bonus! GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests and issues. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with technical support for desktop hardware, software, and operating system issues following documented established procedures. COMPETENCIES: • ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Actively pursuing training and development opportunities to enhance technical skills and knowledge base. • BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. • COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to build and maintain effective working relationships with customers, management staff, and peers. • COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. o Strong interpersonal and communication abilities, both written and verbal, while communicating with technical and non-technical customers. o Excellent documentation and organizational skills. o Excellent active listening and problem-solving skills with the ability to analyze, troubleshoot and resolve user's problems utilizing unified communications tools and in person. • COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. • CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. • RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. • RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. The ability to multi-task and adapt to multiple changing priorities is essential. • SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. • Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. o Installation and configuration of recent and current Windows OSs, Mac iOs, Intel-based desktop, laptops, and mobile devices, IP-based wired and wireless networks, MS Office Applications, ticketing applications, and Point-of-Sale systems. o Apple OS and iOS app support, upgrades, and general troubleshooting. o Utilizing JAMF environment to include installations, configurations, and recovery solutions. o Software and hardware deployment tools required for developing and deploying images in an enterprise-wide environment. o Setup and configure local and network-attached devices. o Knowledge of industry standards for network wiring, wireless networks, and installation and maintenance procedures of computer systems' hardware and software. o Knowledge of remote access tools such as Beyond Trust Remote Support/Bomgar used to remediate and coordinate remote computer issues and software installs. Additional Job Requirements: This is an entry level position within the IT desktop career path. Must have a basic understanding of telecommunications; provide employees and contractors with technical assistance with computer hardware, software, and Operating System configurations and issues. Provide technical assistance in person, remotely, and via unified communications methods. Working under close supervision will execute basic troubleshooting, analyzing and resolution for computer hardware and software support issues. Work with internal employees and external contracting customers in analyzing, troubleshooting, and resolving computer hardware and software support issues. Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repairs, and upgrades, providing users with informal training on computer applications and hardware best practices, and provide customer service from front counter. Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ticketing systems, documenting root cause and detailed resolution as work is performed. Utilize standard diagnostic tools to troubleshoot and resolve issues with Windows and MAC iOS computers, mobile devices, network connections, point of sale systems, printers, and IP phones. Maintain current Desktop Services SOPs (Standard Operation Procedures), and regularly update any changes through the Knowledge Support Center using enterprise knowledge article repositories. Prepare equipment for shipping and warehouse pickup. Receive, document and inventory incoming packages. Minimum Qualifications: Required: High School diploma or equivalent. Minimum two (2) years of experience in technical customer support, desktop users with hardware and/or software applications. Preferred: Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related. Telecommunications experience. CompTIA A+ or CompTIA Network+ ITIL Foundations/ACSP/MCP/MCDST/HDI-DST Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
    $35k-39k yearly est. Auto-Apply 9d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Computer operator job in Big Lake, AK

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls are paid at $50 each Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $36k-41k yearly est. 1d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Computer operator job in Fairbanks, AK

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $34k-39k yearly est. 11d ago
  • Desktop Technician II (AK on-site)

    General Communication 4.7company rating

    Computer operator job in Anchorage, AK

    $2,500 Hiring Bonus! GCI's Desktop Technician II will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests and issues. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with technical support for desktop hardware, software, and operating system issues following documented established procedures. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Actively pursuing training and development opportunities to enhance technical skills and knowledge base. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. The ability to multi-task and adapt to multiple changing priorities is essential. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to build and maintain effective working relationships with customers, management staff, and peers. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Strong interpersonal and communication abilities, both written and verbal, while communicating with technical and non-technical customers. Excellent documentation and organizational skills. Excellent active listening and problem-solving skills with the ability to analyze, troubleshoot and resolve user's problems utilizing unified communications tools and in person. Installation and configuration of recent and current Windows OSs, Mac iOs, Intel-based desktop, laptops, and mobile devices, IP-based wired and wireless networks, MS Office Applications, ticketing applications, and Point-of-Sale systems. Apple OS and iOS app support, upgrades, and general troubleshooting. Utilizing JAMF environment to include installations, configurations, and recovery solutions. Software and hardware deployment tools required for developing and deploying images in an enterprise-wide environment. Setup and configure local and network-attached devices. Knowledge of industry standards for network wiring, wireless networks, and installation and maintenance procedures of computer systems' hardware and software. Knowledge of remote access tools such as Beyond Trust Remote Support/Bomgar used to remediate and coordinate remote computer issues and software installs. Additional Job Requirements: This is a mid-level position within the IT desktop career path. Must have a strong understanding of telecommunications, provide employees and contractors with technical assistance with computer hardware, software, and Operating System configurations and issues. Working under moderate supervision will execute basic to moderate troubleshooting, analyzing and resolution for computer hardware and software support issues and provide technical assistance in person, remotely following unified communications methods. Evaluate, install, configure, and test new hardware, software, and operating systems for internal employees and external contracting end-users. Troubleshoot and resolve basic and complex (standard and non-standard) hardware and software support issues to include Virus/Spyware/Malware clean-up and remediation. Experience with Apple OS and iOS app support, upgrades, and general troubleshooting. Assisting with the JAMF environment to include installations, configurations, and recovery solutions. Create and maintain current Desktop Services SOPs (Standard Operation Procedures), and regularly update any changes through the Knowledge Support Center using enterprise knowledge article repositories. Utilize advanced diagnostic tools to troubleshoot and resolve issues with Apple and PC computers, mobile devices, network connections, point of sale systems, printers, and IP phones to include the Quest KACE Administrative console, JAMF Apple Administrative console, and the Carbon Black Administrative console. Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repair situations, projects, and upgrades. Coordinate retail store upgrades and replacements. Repair computing hardware and document devices, i.e., HP printers and Dell computers, down to a field replaceable unit. Update status and/or resolve Tier II support tickets according to priority in Cherwell and JIRA ticketing systems, documenting root cause and detailing resolution as work is performed. Provide Tier I Desktop Technicians, Service Desk staff, and customers with formal and informal training on computer applications and hardware best practices to enhance efficiency and effectiveness. Additional Competencies: Knowledge of MAC product installations, configurations, and recovery solutions. Experience with JAMF administration and scripting. Knowledge of ITIL and Lean Agile methodology, and release and change management processes. Understanding and ability to deploy devices using various connectivity topologies including Infrared, Bluetooth, and 802. xx. Ability to mentor Desktop Technician I peer group and Service Desk team, providing direction and Desktop Services best practices to contract staff as directed. Minimum Qualifications: Required: High School diploma or equivalent. Minimum four (4) years of experience in technical customer support, desktop users with hardware and/or software applications. Preferred: Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related. Telecommunications experience. CompTIA A+, CompTIA Network+, or CompTIA Security+ ITIL Foundations/ /MCP/MCDST/HDI-DST Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
    $35k-39k yearly est. Auto-Apply 9d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Computer operator job in Fairbanks, AK

    This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls are paid at $50 each Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $34k-39k yearly est. 1d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Computer operator job in Knik-Fairview, AK

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $36k-41k yearly est. 11d ago
  • Desktop Technician I (AK on-site)

    GCI 4.7company rating

    Computer operator job in Anchorage, AK

    $2,500 Hiring Bonus! GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests and issues. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with technical support for desktop hardware, software, and operating system issues following documented established procedures. COMPETENCIES: • ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Actively pursuing training and development opportunities to enhance technical skills and knowledge base. * BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. * COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to build and maintain effective working relationships with customers, management staff, and peers. * COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. o Strong interpersonal and communication abilities, both written and verbal, while communicating with technical and non-technical customers. o Excellent documentation and organizational skills. o Excellent active listening and problem-solving skills with the ability to analyze, troubleshoot and resolve user's problems utilizing unified communications tools and in person. * COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. * CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. * RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. * RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. The ability to multi-task and adapt to multiple changing priorities is essential. * SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. * Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. o Installation and configuration of recent and current Windows OSs, Mac iOs, Intel-based desktop, laptops, and mobile devices, IP-based wired and wireless networks, MS Office Applications, ticketing applications, and Point-of-Sale systems. o Apple OS and iOS app support, upgrades, and general troubleshooting. o Utilizing JAMF environment to include installations, configurations, and recovery solutions. o Software and hardware deployment tools required for developing and deploying images in an enterprise-wide environment. o Setup and configure local and network-attached devices. o Knowledge of industry standards for network wiring, wireless networks, and installation and maintenance procedures of computer systems' hardware and software. o Knowledge of remote access tools such as Beyond Trust Remote Support/Bomgar used to remediate and coordinate remote computer issues and software installs. Additional Job Requirements: This is an entry level position within the IT desktop career path. Must have a basic understanding of telecommunications; provide employees and contractors with technical assistance with computer hardware, software, and Operating System configurations and issues. Provide technical assistance in person, remotely, and via unified communications methods. Working under close supervision will execute basic troubleshooting, analyzing and resolution for computer hardware and software support issues. * Work with internal employees and external contracting customers in analyzing, troubleshooting, and resolving computer hardware and software support issues. * Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repairs, and upgrades, providing users with informal training on computer applications and hardware best practices, and provide customer service from front counter. * Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ticketing systems, documenting root cause and detailed resolution as work is performed. * Utilize standard diagnostic tools to troubleshoot and resolve issues with Windows and MAC iOS computers, mobile devices, network connections, point of sale systems, printers, and IP phones. * Maintain current Desktop Services SOPs (Standard Operation Procedures), and regularly update any changes through the Knowledge Support Center using enterprise knowledge article repositories. * Prepare equipment for shipping and warehouse pickup. Receive, document and inventory incoming packages. Minimum Qualifications: Required: * High School diploma or equivalent. * Minimum two (2) years of experience in technical customer support, desktop users with hardware and/or software applications. Preferred: * Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related. * Telecommunications experience. * CompTIA A+ or CompTIA Network+ * ITIL Foundations/ACSP/MCP/MCDST/HDI-DST * Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: * This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: * Work is primarily sedentary, requiring daily routine computer usage. * Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. * Ability to accurately communicate information and ideas to others effectively. * Physical agility and effort sufficient to perform job duties safely and effectively. * Ability to make valid judgments and decisions. * Available to work additional time on weekends, holidays, before or after normal work hours when necessary. * Must work well in a team environment and be able to work with a diverse group of people and customers. * Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
    $35k-39k yearly est. 9d ago
  • Computer Field Tech Position- Fairbanks AK

    BC Tech Pro 4.2company rating

    Computer operator job in Fairbanks, AK

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $50 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $34k-39k yearly est. 60d+ ago
  • Desktop Technician II (AK on-site)

    GCI 4.7company rating

    Computer operator job in Anchorage, AK

    $2,500 Hiring Bonus! GCI's Desktop Technician II will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests and issues. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with technical support for desktop hardware, software, and operating system issues following documented established procedures. COMPETENCIES: * ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Actively pursuing training and development opportunities to enhance technical skills and knowledge base. * BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. * COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. * CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. * RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. * RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. The ability to multi-task and adapt to multiple changing priorities is essential. * SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. * Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. * COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to build and maintain effective working relationships with customers, management staff, and peers. * COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. * Strong interpersonal and communication abilities, both written and verbal, while communicating with technical and non-technical customers. * Excellent documentation and organizational skills. * Excellent active listening and problem-solving skills with the ability to analyze, troubleshoot and resolve user's problems utilizing unified communications tools and in person. * Installation and configuration of recent and current Windows OSs, Mac iOs, Intel-based desktop, laptops, and mobile devices, IP-based wired and wireless networks, MS Office Applications, ticketing applications, and Point-of-Sale systems. * Apple OS and iOS app support, upgrades, and general troubleshooting. * Utilizing JAMF environment to include installations, configurations, and recovery solutions. * Software and hardware deployment tools required for developing and deploying images in an enterprise-wide environment. * Setup and configure local and network-attached devices. * Knowledge of industry standards for network wiring, wireless networks, and installation and maintenance procedures of computer systems' hardware and software. * Knowledge of remote access tools such as Beyond Trust Remote Support/Bomgar used to remediate and coordinate remote computer issues and software installs. Additional Job Requirements: This is a mid-level position within the IT desktop career path. Must have a strong understanding of telecommunications, provide employees and contractors with technical assistance with computer hardware, software, and Operating System configurations and issues. Working under moderate supervision will execute basic to moderate troubleshooting, analyzing and resolution for computer hardware and software support issues and provide technical assistance in person, remotely following unified communications methods. * Evaluate, install, configure, and test new hardware, software, and operating systems for internal employees and external contracting end-users. Troubleshoot and resolve basic and complex (standard and non-standard) hardware and software support issues to include Virus/Spyware/Malware clean-up and remediation. * Experience with Apple OS and iOS app support, upgrades, and general troubleshooting. Assisting with the JAMF environment to include installations, configurations, and recovery solutions. * Create and maintain current Desktop Services SOPs (Standard Operation Procedures), and regularly update any changes through the Knowledge Support Center using enterprise knowledge article repositories. * Utilize advanced diagnostic tools to troubleshoot and resolve issues with Apple and PC computers, mobile devices, network connections, point of sale systems, printers, and IP phones to include the Quest KACE Administrative console, JAMF Apple Administrative console, and the Carbon Black Administrative console. * Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repair situations, projects, and upgrades. Coordinate retail store upgrades and replacements. Repair computing hardware and document devices, i.e., HP printers and Dell computers, down to a field replaceable unit. * Update status and/or resolve Tier II support tickets according to priority in Cherwell and JIRA ticketing systems, documenting root cause and detailing resolution as work is performed. * Provide Tier I Desktop Technicians, Service Desk staff, and customers with formal and informal training on computer applications and hardware best practices to enhance efficiency and effectiveness. Additional Competencies: * Knowledge of MAC product installations, configurations, and recovery solutions. * Experience with JAMF administration and scripting. * Knowledge of ITIL and Lean Agile methodology, and release and change management processes. * Understanding and ability to deploy devices using various connectivity topologies including Infrared, Bluetooth, and 802. xx. * Ability to mentor Desktop Technician I peer group and Service Desk team, providing direction and Desktop Services best practices to contract staff as directed. Minimum Qualifications: Required: * High School diploma or equivalent. * Minimum four (4) years of experience in technical customer support, desktop users with hardware and/or software applications. Preferred: * Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related. * Telecommunications experience. * CompTIA A+, CompTIA Network+, or CompTIA Security+ * ITIL Foundations/ /MCP/MCDST/HDI-DST * Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: * This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: * Work is primarily sedentary, requiring daily routine computer usage. * Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. * Ability to accurately communicate information and ideas to others effectively. * Physical agility and effort sufficient to perform job duties safely and effectively. * Ability to make valid judgments and decisions. * Available to work additional time on weekends, holidays, before or after normal work hours when necessary. * Must work well in a team environment and be able to work with a diverse group of people and customers. * Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
    $35k-39k yearly est. 9d ago

Learn more about computer operator jobs

How much does a computer operator earn in Anchorage, AK?

The average computer operator in Anchorage, AK earns between $38,000 and $49,000 annually. This compares to the national average computer operator range of $28,000 to $63,000.

Average computer operator salary in Anchorage, AK

$43,000
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