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The differences between customer engineers and communications engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer engineer and a communications engineer. Additionally, a customer engineer has an average salary of $101,212, which is higher than the $83,540 average annual salary of a communications engineer.
The top three skills for a customer engineer include customer service, technical problems and level agreements. The most important skills for a communications engineer are RF, unified communications, and unity.
| Customer Engineer | Communications Engineer | |
| Yearly salary | $101,212 | $83,540 |
| Hourly rate | $48.66 | $40.16 |
| Growth rate | 3% | 3% |
| Number of jobs | 44,709 | 71,942 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 64% |
| Average age | 45 | 45 |
| Years of experience | 6 | 6 |
A customer engineer provides technical support to organizations having issues with their products or services. Duties and responsibilities may vary depending on the sector, but generally include diagnosing and troubleshooting technical problems with products, performing tests, upgrades and diagnostics to prevent delay or downtime caused by-product issues, and keeping updated reports outlining the problems and measures taken to resolve them. A customer engineer is also responsible for discussing service contracts and their benefits with clients.
The duties of a communications engineer depend on one's line of work or industry of employment. Their responsibilities typically revolve around designing and developing new systems to optimize operations, performing research and assessments to identify company needs, determining the strengths and weaknesses of existing systems, and providing solutions on issues and concerns. Furthermore, as a communications engineer, it is essential to perform regular maintenance checks to ensure a safe and productive work environment, all while implementing the company's policies and regulations.
Customer engineers and communications engineers have different pay scales, as shown below.
| Customer Engineer | Communications Engineer | |
| Average salary | $101,212 | $83,540 |
| Salary range | Between $77,000 And $131,000 | Between $62,000 And $111,000 |
| Highest paying City | San Francisco, CA | Palo Alto, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Shearman & Sterling | |
| Best paying industry | Start-up | Finance |
There are a few differences between a customer engineer and a communications engineer in terms of educational background:
| Customer Engineer | Communications Engineer | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 64% |
| Most common major | Electrical Engineering | Electrical Engineering |
| Most common college | Stanford University | Stanford University |
Here are the differences between customer engineers' and communications engineers' demographics:
| Customer Engineer | Communications Engineer | |
| Average age | 45 | 45 |
| Gender ratio | Male, 90.4% Female, 9.6% | Male, 88.7% Female, 11.3% |
| Race ratio | Black or African American, 4.8% Unknown, 4.7% Hispanic or Latino, 11.1% Asian, 14.5% White, 64.8% American Indian and Alaska Native, 0.2% | Black or African American, 4.9% Unknown, 4.7% Hispanic or Latino, 11.4% Asian, 14.4% White, 64.5% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 6% | 6% |