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The differences between customer engineers and telecommunication engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer engineer and a telecommunication engineer. Additionally, a customer engineer has an average salary of $101,212, which is higher than the $80,789 average annual salary of a telecommunication engineer.
The top three skills for a customer engineer include customer service, technical problems and level agreements. The most important skills for a telecommunication engineer are telecommunication, voip, and RF.
| Customer Engineer | Telecommunication Engineer | |
| Yearly salary | $101,212 | $80,789 |
| Hourly rate | $48.66 | $38.84 |
| Growth rate | 3% | 3% |
| Number of jobs | 44,709 | 28,331 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 60% |
| Average age | 45 | 45 |
| Years of experience | 6 | 6 |
A customer engineer provides technical support to organizations having issues with their products or services. Duties and responsibilities may vary depending on the sector, but generally include diagnosing and troubleshooting technical problems with products, performing tests, upgrades and diagnostics to prevent delay or downtime caused by-product issues, and keeping updated reports outlining the problems and measures taken to resolve them. A customer engineer is also responsible for discussing service contracts and their benefits with clients.
A telecommunication engineer is responsible for installing, testing, and repairing telecommunication systems including mobile telephone networks and fiber optic and digital satellite systems. Your day-to-day duties include diagnosing and troubleshooting systems faults, installing static and mobile antennae on masts and buildings, and designing, developing, and testing telecommunications equipment and components. As a telecommunication engineer, you are also required to provide guidance and support to telecommunication installers to ensure quality. You are also responsible for providing recommendations to upgrade outdated equipment.
Customer engineers and telecommunication engineers have different pay scales, as shown below.
| Customer Engineer | Telecommunication Engineer | |
| Average salary | $101,212 | $80,789 |
| Salary range | Between $77,000 And $131,000 | Between $59,000 And $109,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | New Jersey | Rhode Island |
| Best paying company | Apple | |
| Best paying industry | Start-up | Finance |
There are a few differences between a customer engineer and a telecommunication engineer in terms of educational background:
| Customer Engineer | Telecommunication Engineer | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 60% |
| Most common major | Electrical Engineering | Electrical Engineering |
| Most common college | Stanford University | Northeastern University |
Here are the differences between customer engineers' and telecommunication engineers' demographics:
| Customer Engineer | Telecommunication Engineer | |
| Average age | 45 | 45 |
| Gender ratio | Male, 90.4% Female, 9.6% | Male, 87.7% Female, 12.3% |
| Race ratio | Black or African American, 4.8% Unknown, 4.7% Hispanic or Latino, 11.1% Asian, 14.5% White, 64.8% American Indian and Alaska Native, 0.2% | Black or African American, 4.9% Unknown, 4.7% Hispanic or Latino, 11.3% Asian, 14.4% White, 64.5% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 6% | 6% |