Customer service advisor jobs in Greece, NY - 548 jobs
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Customer Service Advisor
Customer Service Agent
Service Dispatcher
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Service Writer
Client Service Associate
Customer Service Specialist
Customer Service Liaison
Customer Service And Billing
Customer Service Consultant
Customer Sales Representative
Client Service Associate
Alphabe Insight Inc.
Customer service advisor job in Rochester, NY
Lumina Agency Inc is a forward-thinking organization dedicated to delivering structured, efficient, and high-quality project solutions for our clients. We value precision, collaboration, and professional growth, creating an environment where individuals can contribute meaningfully while developing long-term careers. Our team is built on clear communication, accountability, and a commitment to excellence across every project we manage.
Job Description
We are seeking a dedicated and detail-oriented Client Service Associate to support daily client operations and ensure a high standard of service delivery. This role is ideal for individuals who excel in communication, organization, and problem-solving, and who are eager to work in a professional office environment with direct client interaction.
The Client Service Associate plays a key role in maintaining strong client relationships while supporting internal teams with administrative and operational tasks.
Responsibilities
Serve as a primary point of contact for client inquiries and requests
Maintain accurate client records and documentation
Coordinate internal processes to ensure timely and efficient service delivery
Assist with scheduling, follow-ups, and client communications
Support operational workflows and ensure compliance with company standards
Identify client needs and escalate matters when appropriate
Contribute to a positive and professional client experience
Qualifications
Additional Information
Competitive salary ($45,000 - $49,000)
Growth and advancement opportunities
Structured training and ongoing professional development
Supportive and collaborative work environment
Stable full-time position with long-term career potential
$45k-49k yearly 8d ago
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Customer Service Liaison - Residential Construction
Comfort Windows 3.2
Customer service advisor job in Rochester, NY
Comfort Windows has an immediate need for a CustomerService Liaison with residential construction experience preferred.
Responsibilities will include:
Receive and address customer calls for product and installation service needs
Schedule service technicians
Ordering, checking in, and tracking inventory of service parts and materials
Assist in the scheduling and ordering of new products
Organize and maintain racks in service office for service parts
Have service parts and materials organized and ready for each job as scheduled
Other office duties as assigned by management
Comfort Windows is Upstate NY's #1 home remodeling contractor with 40 years of experience in the home improvement industry. As a family-owned contractor, we manufacture locally and install using only our own trained employees. For everything from replacement windows to basements, siding to bathrooms, doors and more, Comfort Windows does the job right from start to finish.
Comfort Windows is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
$37k-44k yearly est. Auto-Apply 60d+ ago
RV Customer Service Advisor
Wilkins RV 3.6
Customer service advisor job in Churchville, NY
Company: Wilkins Recreational Vehicles Job Title: ServiceAdvisor
We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.
Salary Range:
$50,000.00 - $80,000.00 (commensurate with experience).
Eligible for bonus program.
Benefits:
Medical, Dental, and Vision Insurance with multiple options.
401K and Employer Matching Program
PTO/Sick Time
Voluntary Benefit Program
Employee Referral Program
Employee Discount
RV Borrowing Program
Job Description:
Oversees the entire customerservice experience from the point of setting the appointment to finalizing of the customer bill.
Greets, establishes, and maintains a positive rapport with customers,
Assists customers in determining needs; promotes our products, accordingly,
Estimates cost of repair and prepares itemized service order,
Initiates service orders, secures customer's signature, and closes when completed,
Develops a keen understanding of all of our products and services,
Understands effective service sales processes and actively seeks sales opportunities,
Maintains good communication with customer and follows up after work is completed to ensure satisfaction,
Understands customer's needs, committed to exceed customer expectations every day,
Complies with all company policies and procedures.
Job Requirements:
A minimum of 2 years' experience in a customerservice role is preferred but not required,
Motivated individual who enjoys working in a fast-paced environment,
Professional appearance,
Strong communication skills,
Positive attitude,
Strong work ethic,
Professional conduct.
We are the #1 RV Dealer in New York State!
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.
$50k-80k yearly Auto-Apply 60d+ ago
Civic Engagement and Navigation Specialist
Urban League of Rochester Ny Inc. 4.0
Customer service advisor job in Rochester, NY
Requirements
Requires an equivalent combination of education and experience in health equity and civic/community engagement content. College degree preferred.
Knowledgeable of resources available within the Rochester community.
Ability to advocate/address issues of equity and work to ensure inclusion.
Sensitivity and understanding of specific barriers which may lead to a lack of access and engagement.
Some experience supporting the implementation of programs, trainings, and initiatives
Must adhere to ULR's non-discrimination policies.
Ability to effectively interact with co-workers, partners, and clients with diverse ethnic backgrounds, religious views, cultural experiences, lifestyles, and sexual orientations and to treat each individual with respect and dignity.
Ability to work evenings and weekends when needed.
Be proficient in Microsoft Office Suite and online resources and social media platforms
Highly organized with attention to detail and timeliness in completing tasks
Knowledgeable of research and best practices in equity and belonging
Familiar with the grant process and can provide creative and innovative ideas
Confidence in public speaking and presentation skills
Ability to engage with diverse staff, engender trust, collaboration, and partnership
Strong interpersonal skills; able to quickly establish credibility to develop and manage productive relationships with internal and external individuals and agencies
Ability to manage the needs of multiple leaders and projects, and move quickly from one to another
Ability to remain solution-focused and productive when working with various groups
Ability to maintain accurate records and necessary paperwork
Ability to provide support and training to other staff
The Urban League of Rochester is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, ability, age, or veteran status.
Salary Description $21 to $24 an hour
$21-24 hourly 9d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service advisor job in Rochester, NY
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerServiceAdvisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerServiceAdvisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$29k-34k yearly est. 10d ago
*Part Time* Airport Agent - Customer Service
Envoy Air 4.0
Customer service advisor job in Rochester, NY
Come and work for Envoy Air, an American Airlines Group Company, at ROC and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customerservice.
We are hiring immediately, with no experience required!
Pay rate - $16.33 / HR
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy
401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level
Both full-time and part-time positions available
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert
What you will be doing!
Do you find joy and satisfaction in helping people? As a CustomerService Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet them and provide a seamless check-in and ticketing experience
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds
18 years or older
High school diploma, GED, or international equivalent
Ability to pass a pre-employment drug screen and background check
Authorized to work in U.S. without sponsorship
Must possess at least one form of TSA-acceptable identification for business travel purposes.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
$16.3 hourly Auto-Apply 12d ago
Service Dispatcher
Milton Cat 4.4
Customer service advisor job in Batavia, NY
Milton CAT is seeking an experienced Service Dispatcher. Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include scheduling both major and minor repairs and overhauls as well as ongoing preventative maintenance work. Your ability to work effectively under pressure is a must.
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: $65,000-75,000/yr. This is a salaried position.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement - available to FT employees with 1 year+ of service
Employee Assistance program (EAP)
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Answer phones and receive requests for service, quotes and installation.
Confirm with customer scheduling of work.
Track progress, check work status of field technicians to ensure the timely servicing of customer orders.
Schedule, route and assign work to shop service technicians.
Opens and update work orders.
Analyze customer problems and prepare reports and problem logs as requested.
Assists in time card entries, reviewing, closing and invoicing work orders.
Maintains customer files.
Passes on lead for work to other departments.
Communicates with the credit department to ensure financial needs are met.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Flexible to work after hours when needed to meet customer needs.
Performs related duties as assigned.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
High school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Must be able to work in a dynamic, fast paced service environment.
Preferred Skills and Competencies
Power Generation or Marine service/maintenance knowledge a plus
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
$65k-75k yearly Auto-Apply 60d+ ago
Representative - Customer Billing
Iberdrola
Customer service advisor job in Rochester, NY
Company: Rochester Gas & Electric, an Avangrid Company Department: CustomerService Job Title: Representative - Customer Billing Work Model: Office and Field is dependent upon experience, ranging from $48,800 to $61,000.
Job Summary
The essential duties of the Customer Billing Representative include review and analysis of company meter reading/consumption data and customer bills, correction of device, billing and invoicing errors, and processing of billing adjustments as needed to complete rate changes and/or corrections to unmetered services. Attention to detail is required to perform accurate bill calculations and adjustments. Customer
Billing Representatives process appropriate work orders as required and may assist with updating of Billing procedures. Must maintain customer confidentiality and ensure familiarity with and compliance to all Rochester Gas & Electric policies, standards, and procedures.
Key Responsibilities
* Resolve billing issues and/or accurately calculate bills with correct rate applications, processing of appropriate work orders as required, while adhering to all Company billing policies, procedures and state regulations.
* Requires attention to detail and use of a range of analytical and problem-solving skills and good judgment to perform Special Billing functions to include:
* Bill Review
* Implausible Meter Readings
* Out-sorts
* EMMA Billing Errors
* EMMA Invoicing Errors
* Device Errors (including meter change errors and mixed meter corrections)
* Billing adjustments
* Billing edits
* Usage analysis
* Rate changes
* Unmetered Services
* Recalculation of bills
* Billing Inbox Tasks
* Customer Billing Representatives may assist with updating of Billing procedures
* Adhere to department work schedule and complete all assigned tasks in timely manner
* Maintain customer confidentiality and ensure familiarity with and compliance to all Rochester Gas & Electric policies, standards, and procedures related to data security and ensure non-disclosure of confidential customer account data such as billing, rates or credit history which could have an impact on the individual customer account in question (especially for special contracts with large commercial high revenue accounts) if were disclosed outside the Company
* Interact and respond to internal Company requests and/or personnel as well as others outside the Company as needed to furnish or obtain information in a courteous and factual manner. Interactions can include but are not limited to others in Marketing, Field CustomerService, Appeals, Credit & Collections, Dispatch, Rates and Regulatory, and Customer Care Center Representatives and staff.
Required Qualifications
* Skills/Abilities:
* Knowledge of the Company billing policies, practices, rate applications and service orders as required to resolve billing issues and/or accurately calculate bills and have demonstrated the ability to perform all Job Requirements as indicated within this Skills/Abilities section along with meeting all other experience/training and education requirements indicated below or the demonstrated ability to learn.
* Possess strong verbal and written communication skills
* Effective problem-solving skills with attention to detail and the analytical ability to evaluate complex data and apply good judgment to take appropriate follow up actions as needed while working without close supervision.
* Strong PC skills are required along with proficient knowledge and use of Microsoft Excel and Word applications
* Must possess superior arithmetic skills and ability to use a calculator
* Must have good organizational skills and the ability to handle multiple tasks with frequent interruptions
* Must be highly productive and results oriented
* Experience/Training:
* 1-3 years of experience working in a customerservice /billing environment
* Must possess thorough knowledge of customerservice practices, policies and procedures, including customer accounting, billing, and rates or demonstrate the ability to learn.
* Must be proficient in use of the SAP customer information system or demonstrate the ability to learn
* Required Education:
* High school diploma or equivalent GED
Competencies
* Growth & Continuous Improvement
* Initiative & Change
* Focused on Results
* Customer Centric (internal and/or external)
* Communication
* Collaboration
* Leadership (people managers/leaders)
Company:
ROCHESTER GAS & ELEC CORP
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at ********************.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.
Job Posting End Date:
February-27-2026
$48.8k-61k yearly Auto-Apply 12d ago
Customer Rep
Globalchannelmanagement
Customer service advisor job in Rochester, NY
Customer Rep needs 1+ years experience
Customer Rep requires:
Ability to multi-task and manage multiple conflicting priorities
Ability to maintain composure through stressful situations
Proficient in Microsoft applications
Excellent written and oral communication skills required
Customer Rep duties:
Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.
Provide accurate information regarding products, services, orders, and account status.
Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
Document all customer interactions in the CRM system with accuracy and attention to detail.
$35k-55k yearly est. 60d+ ago
Service Writer / Warranty & Parts Administrator (Marine)
Meyers Rv Marine
Customer service advisor job in Canandaigua, NY
Mark's Leisure Time Marine is seeking a detail-oriented and customer-focused Service Writer / Parts & Warranty Administrator to support our growing service department. This role serves as a key link between customers, technicians, manufacturers, and vendors by handling service writing, parts coordination, and warranty administration. The ideal candidate is organized, communicates clearly, and thrives in a fast-paced dealership environment.
Requirements
Service Writing & Customer Communication
Greet customers and assist with service intake for marine units
Create, write, and manage service repair orders accurately and efficiently
Clearly document customer concerns, service requests, and technician findings
Provide customers with service updates, timelines, and approvals
Explain warranty coverage, service recommendations, and repair costs in a professional manner
Close out repair orders and assist with billing and customer follow-up
Warranty Administration
Verify warranty eligibility and coverage prior to repairs
Prepare, submit, and track manufacturer warranty claims
Communicate with manufacturers regarding claim status, approvals, or denials
Ensure compliance with manufacturer warranty policies and procedures
Maintain accurate warranty documentation and records
Parts Coordination
Order, receive, and track parts required for service repairs
Coordinate parts availability with service scheduling and technicians
Maintain accurate parts records within the dealership management system
Communicate with vendors and manufacturers regarding parts availability and returns
Administrative Support
Maintain organized service files and digital records
Assist service management with reporting, invoicing, and documentation
Support overall service department workflow and efficiency
Salary Description 60000
$35k-58k yearly est. 10d ago
Service Writer
Five Star Equipment 3.6
Customer service advisor job in Rochester, NY
💲 Salary: $20.00 - $28.00 per hour, based on experience and qualifications
🕒 Schedule: Full-Time, Exempt - Monday thru Friday
WHAT YOU WILL GET:
7 Paid Holidays + generous paid time off
Paid Training & Rewards
401k & Co. Match
Comprehensive Benefits
Fantastic Work-Live Balance
Friendly, team-oriented environment
WHAT YOU WILL DO:
The Service Writer supports the Service Manager and Service Dept. with day-to-day administrative responsibilities.
Responsible for detailed administrative processes of the Service Dept.
The position shall collect, analyze, input and distribute various items of information throughout the Company.
Accuracy and timeliness are critical.
Responsible for timely opening, closing, and processing of repair orders in the system, collecting purchase order information, warranty information and/or customer payment.
ABOUT US!
Five Star Equipment is Northern PA and New York State's John Deere Construction and Forestry Equipment Dealer with seven locations serving 57 counties.
As a leading North American Dealer, Five Star Equipment is committed to offering a full range of high-quality equipment for the Construction and Forestry industries. We accomplish this by offering full-service repair facilities, large parts inventories, and dedicated employees for all your sales, parts, and service needs.
Our Locations: Dunmore, PA • Williamsport, PA • Waterford, PA • Kirkwood, NY • Rochester, NY • Syracuse, NY • Orchard Park, NY
Qualifications
WHAT YOU WILL NEED TO HAVE:
Prior experience in parts or service is preferred
Must have a solid foundation to understand interdependencies of the Service Department, flow of information and documents.
Knowledge of company reporting, customer accounts and financial reporting methods and operations for Service Department.
Ability to use software applications such as CDK business system, Microsoft Office and Internet functions.
$20-28 hourly 17d ago
Customer Service Teammate
Go Car Wash
Customer service advisor job in Rochester, NY
TEXT "GOMILES" to ************ to APPLY!
GO - Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a CustomerService Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation
Teammates in this role typically earn a base pay of $16.00 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$16-17.5 hourly 60d+ ago
Automotive Service Dispatcher - Full Time
Bob Johnson Auto Group 4.4
Customer service advisor job in Rochester, NY
Automotive Service Dispatcher is needed immediately for our very busy service center. The Service Dispatcher plays a crucial role in daily operations. They are responsible for coordinating the flow of work within the service department, ensuring that tasks are assigned appropriately and efficiently. Their job involves prioritizing work orders, allocating the right resources to specific tasks, and maintaining seamless communication to ensure timely and effective service delivery. The position requires an individual who can balance administrative duties with attention to detail and an ability to juggle multiple responsibilities under pressure. We offer a great benefits and compensation. Apply today!
$29k-34k yearly est. 18d ago
CUSTOMER SERVICE Hardware Store BASIC
Lumberyard 3.8
Customer service advisor job in Ontario, NY
Benefits:
Locally owned and operated
401(k)
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
You might be a great fit if…
You enjoy serving others as we would like to be served.
Making the best even better.
You enjoy making a difference in your community.
You enjoy helping others.
You enjoy working in teams.
You're motivated to learn new skills.
Job Summary:
Basic CustomerService representatives are expected to maintain a positive representation of Secor by providing an outstanding customerservice experience consistent with company values. Working independently and assisting Advanced CustomerService representatives, the main task of this role is to assist customers and maintain a clean, efficient, well stocked sales floor. They should be willing to continually learn and expand their knowledge of the retail industry. Their job will include, but is not limited to, the following responsibilities:
Responsibilities:
The Basic CustomerService Representative for Secor hardware stores participates in all basic hardware operations including receiving and stocking merchandise through all departments of the hardware store.
Provide excellent customerservice by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
Notify customers of upcoming promotions and new products.
Receive incoming and stage outgoing hardware shipments.
Assist with loading products into customer's vehicles as needed.
Merchandise products according to prescribed planograms and help maintain signage.
Restock shelves as necessary.
Assist in taking regular inventory of stock.
Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
Help store staff with other tasks as needed.
Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
Attend and participate in all company-sponsored training programs as required.
Adhere to all store policies and safety standards.
Be able to cut keys for customers.
All other duties assigned.
Qualifications:
Outstanding customerservice skills and a professional attitude.
A working knowledge of the products contained in the store with a willingness to continue to learn.
Organized, self-starter who thinks independently and solves problems.
Knowledge of effective sales methods and techniques.
Knowledge of point-of-sale systems in order to assist with price lookup, special orders, and order entry.
Strong math, reading, writing, and communication skills.
Able to lift up to 80 lbs, regularly lift 25 - 50lb.
Able to work a flexible schedule, including evenings, weekends, and holidays as needed.
Goals:
Boost overall sales by closing the sale, and promoting the store's loyalty program and add-on sales.
Continually expand knowledge of all departments in the store.
Become a versatile employee, able to help in other areas when needed.
Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
After enough experience, become an Advanced CustomerService representative demonstrating excellence in customerservice, mastery of hardware service skill sets, and mentoring new Basic CustomerService employees, helping them understand store products, services, and retail concepts.
Compensation: $15.00 - $17.50 per hour
No matter who you are or where you call home, you add something powerful to any team you're on. Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part of our team, you'll use your unique talents, vision, and passion to help support our communities-through the best of times and the greatest challenges.
$15-17.5 hourly Auto-Apply 60d+ ago
Service Parts Customer Representative / Aftermarket Sales
Gleason 4.4
Customer service advisor job in Rochester, NY
The Service Parts Customer Representative/Aftermarket Inside Sales Representative is responsible for providing internal and external customerservice for Gleason machines and support equipment. The position requires direct communication with Gleason customers to understand their needs and provide solutions that meet their expectations based on timing and cost. The candidate will also be required to successfully coordinate efforts of other internal functions in the process of quoting new business and managing sales orders. This position requires someone with excellent communication skills that is professional in all customer interactions.
Essential Job Functions & Responsibilities:
Manage Requests for Quote (RFQ)
Create and actively manage Service Case Notifications
Coordinate with Engineering, Supply Chain, and Production Control to obtain information necessary to complete quotes for customer requests.
Verify parts to be quoted.
Verify pricing and availability of parts being quoted.
Monitor quote processing time and raise issues when necessary.
Manage Quotes
Provide quotes to customers and be the single point of contact for any and all questions related to the quote.
Coordinate efforts with Regional Sales Managers for customer follow up and feedback on open quotes.
Effectively manage open quote backlog and confidence level for winning orders.
Manage Sales Orders
Communicate regularly with customer regarding the status of their order and provide detailed information should delays occur
Coordinate with Supply Chain and Production Control to get confirmation dates for parts on open orders.
Identify shortages and late items and communicate with Supply Chain and Production Control for expedited processing.
Support high levels of performance around on-time delivery metrics.
Create deliveries for sales order shipments
Inside Sales
Support department initiatives with regard to sales growth and customer experience.
Actively promote Gleason products and/or solutions.
Work with customers to obtain market intelligence.
Manage projects related to sales orders for long term programs, customer associated spare parts lists, etc.
Work with field sales and department manager to identify and develop strategies that support new/or existing sales opportunities.
Identify decision makers among the targeted leads in order to initiate sales process.
Determine customer needs and requirements based on purchase history and suggest appropriate solutions for cost savings opportunities that will increase overall sales revenue.
Maintain department metrics as assigned
Create and update material pricing conditions
Create and update machine equipment records as necessary
Key Competencies:
Excellent written and verbal communication skills.
Strong relationship management skills with the ability to effectively interact with many different functional groups within the organization.
High level of organizational skills and attention to detail.
Strong planning and project management skills.
Technical background or aptitude (ex. ability to read mechanical, electrical or hydraulic prints, mechanic or electrician)
Focus on customerservice and developing a positive overall customer experience.
Problem solving skills
Self-motivated
Education/Experience/Training:
Bachelor's Degree in Business or Engineering.
Minimum 4 years of experience in a similar discipline or 5+ years of machine tool customerservice background will be considered.
Computer Skills:
Microsoft Office (Word, Excel, PowerPoint, Project)
Outlook
Internet
Cloud Based Platforms
SAP
Travel Requirements:
Occasional customer visits may be required.
$35k-39k yearly est. 7d ago
FT Customer Service 6am-3pm #6642
Clark Holdings/Tim Hortons
Customer service advisor job in Pembroke, NY
We are searching for friendly and energetic part -time & full-time CustomerService Team Members to join our Tim Hortons team at 1106 Main St, Corfu in Pembroke, NY on the morning shifts (6am-2pm) & (7am-3pm) including weekends. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success.
In this position, delivering outstanding customerservice will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills.
Hospitality & CustomerService:
Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
Ensure coffee and products are always fresh and accurate by following our REV procedures.
Deliver exceptional customerservice through a friendly attitude, attentive behavior, and in-depth product knowledge.
Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
Maintain speed of service targets by working efficiently and meeting customers' needs.
Restaurant Operations:
Adhere to all operational standards and guidelines for product preparation.
Prepare all products accurately by following the order monitor.
Communicate showcase and product needs to ensure availability for customers.
Regularly monitor and record temperatures of required products.
Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Policies & Procedures:
Follow all restaurant policies, procedures, and standards.
Practice proper hand washing techniques and adhere to sanitation guidelines.
Complete all sanitation tasks as outlined.
Health & Safety:
Work in compliance with occupational health and safety legislation.
Follow safe work practices and procedures.
Use required personal protective equipment.
Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely to ensure the well-being of everyone.
Qualifications:
Excellent customerservice skills with a friendly and welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work on a team and with multiple employees.
Attention to detail and ability to accurately process orders.
Willingness to assist with training new employees.
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items and work with/train other employees. There are frequent interruptions, tasks, and position changes.
Physical:
Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from
below temperatures and high heat temperatures, and to verbally communicate to exchange information.
Vision:
See in the normal visual range with or without correction.
Hearing:
Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders.
Other: Regular and predictable attendance is an essential function of this job.
This in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time.
NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed.
Clark-Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$28k-36k yearly est. 14d ago
*Part Time* Airport Agent - Customer Service
Envoy Air Inc. 4.0
Customer service advisor job in Rochester, NY
Come and work for Envoy Air, an American Airlines Group Company, at ROC and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customerservice.
We are hiring immediately, with no experience required!
Pay rate - $16.33 / HR
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy
401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level
Both full-time and part-time positions available
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert
What you will be doing!
Do you find joy and satisfaction in helping people? As a CustomerService Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet them and provide a seamless check-in and ticketing experience
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds
18 years or older
High school diploma, GED, or international equivalent
Ability to pass a pre-employment drug screen and background check
Authorized to work in U.S. without sponsorship
Must possess at least one form of TSA-acceptable identification for business travel purposes.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
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$16.3 hourly Auto-Apply 13d ago
Front End Customer Service
Wilkins RV 3.6
Customer service advisor job in Churchville, NY
Company: Wilkins Recreational Vehicles Job Title: Customer Experience Coordinator - Full Time We believe talent makes a difference! Join an award-winning team offering excellent earning potential and opportunities for long-term growth, including a leadership team that values your professionalism, customer focus, and attention to detail. We're looking for team members who create outstanding first impressions-because we know exceptional experiences begin at the front desk.
Salary Range:
$18.00 - $20.00/hour
Job Duties:
Greet and welcome all incoming customers in a warm, friendly, and professional manner-creating a positive first impression and helping set the tone for an exceptional experience.
Provide excellent front-line customerservice by directing customers to the appropriate team member or department with confidence and care.
Promptly and professionally answer incoming phone calls, ensuring accurate information is provided or calls are routed appropriately.
Support the coordination and check-in process of all incoming new vehicles, working closely with both sales and service departments. Complete associated paperwork and input vehicle information accurately into our system.
Serve as a helpful administrative resource for the entire Wilkins RV team-keeping our operations running smoothly and efficiently.
Requirements:
Strong interpersonal skills with the ability to warmly and professionally interact with customers and colleagues.
Dependable, detail-oriented, and organized with a customer-first mindset.
Capable of effectively handling multiple calls and tasks in a fast-paced environment while maintaining a positive attitude.
Saturday and Evening availability
#1 RV Dealer in New York
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York, and Northern Pennsylvania.
$18-20 hourly Auto-Apply 60d+ ago
Service Dispatcher
Milton Cat 4.4
Customer service advisor job in Batavia, NY
Milton CAT is seeking an experienced Service Dispatcher. Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include scheduling both major and minor repairs and overhauls as well as ongoing preventative maintenance work. Your ability to work effectively under pressure is a must.
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: $65,000-75,000/yr. This is a salaried position.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement - available to FT employees with 1 year+ of service
Employee Assistance program (EAP)
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Answer phones and receive requests for service, quotes and installation.
Confirm with customer scheduling of work.
Track progress, check work status of field technicians to ensure the timely servicing of customer orders.
Schedule, route and assign work to shop service technicians.
Opens and update work orders.
Analyze customer problems and prepare reports and problem logs as requested.
Assists in time card entries, reviewing, closing and invoicing work orders.
Maintains customer files.
Passes on lead for work to other departments.
Communicates with the credit department to ensure financial needs are met.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Flexible to work after hours when needed to meet customer needs.
Performs related duties as assigned.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
High school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Must be able to work in a dynamic, fast paced service environment.
Preferred Skills and Competencies
Power Generation or Marine service/maintenance knowledge a plus
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
$65k-75k yearly Auto-Apply 60d+ ago
Customer Service Teammate
Go Car Wash
Customer service advisor job in Webster, NY
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a CustomerService Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation
Teammates in this role typically earn a base pay of $16.00 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
How much does a customer service advisor earn in Greece, NY?
The average customer service advisor in Greece, NY earns between $27,000 and $40,000 annually. This compares to the national average customer service advisor range of $26,000 to $39,000.
Average customer service advisor salary in Greece, NY
$33,000
What are the biggest employers of Customer Service Advisors in Greece, NY?
The biggest employers of Customer Service Advisors in Greece, NY are: