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Customer Retention Specialist - State Farm Agent Team Member
Jessica Sawyer-State Farm Agent
Customer service advisor job in Thousand Oaks, CA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Flexible schedule
You May Be a Great Fit as a Customer Retention Specialist at Jessica Sawyer Insurance Agency.if:
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
Youre a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 175 E. Wilbur Rd. Ste. 102, Thousand Oaks, CA 91360
At Jessica Sawyer Insurance Agency, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.
Qualifications
Strong interpersonal and problem-solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Previous experience in customerservice or account management preferred.
Must be able to obtain applicable state insurance licenses. - having licenses in place, preferred
$33k-46k yearly est. 7d ago
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Servicing Litigation Specialist II
Pennymac 4.7
Customer service advisor job in Moorpark, CA
PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U.
S.
mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture.
Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day The Litigation Management Specialist II is a critical, high-impact role responsible for the end-to-end management, monitoring, and strategic support of complex servicing-related litigation.
This specialist manages a portfolio of high-risk legal matters, including contested foreclosure, title disputes, and mediations, ensuring meticulous case documentation, accurate risk assessment, and timely support for both internal and external legal counsel.
This role demands advanced organizational skills, keen analytical abilities, and the capacity to act as a corporate representative in legal proceedings.
The Litigation Management Specialist II will: Case Ownership: Independently manage and track a high-volume portfolio of litigated files pertaining to real property law.
, Associates maintain a comprehensive electronic case file for each matter Risk Mitigation: Analyze and research the legal pleadings, evaluate attorney findings, and utilize servicing system data to proactively assess litigation risk and potential financial exposure for the organization Strategy & Counsel Support: Collaborate directly with in-house and outside counsel to formulate litigation strategies, draft responses to lawsuits, monitor case progress, and provide strategic research for pre-litigation customer disputes Corporate Representation: Serve as the company's designated corporate representative at critical legal proceedings, including mediations, settlement conferences, depositions, and trials, to present and defend the company's position Document Production: Efficiently retrieve and provide loan-level documentation and data from servicing systems to outside counsel and business partners to support discovery and defense Executive Reporting: Organize, research, and deliver high-level, professional presentations on escalated cases, strategy, and risk to upper management, ensuring leadership is consistently informed Financial Administration: Oversee the accurate processing and timely payment of outside counsel invoices Department Support & Development - Policy and Procedure writing, Job Aid development and business contact support Process Improvement: Assist in the development, writing, and formalization of department policies and procedures to enhance litigation support operations Mentorship & Training: Provide guidance and training to other specialists on complex litigation procedures and best practices, as needed What You'll Bring Four-year degree and/or Paralegal Certificate with a minimum of 5 years mortgage servicing experience with understanding of GSE/insurer servicing guidelines Proven knowledge of: legal processes, civil rules of procedure, and the ability to decipher complex legal pleadings and allegations, particularly in the context of mortgage servicing and real property Demonstrated proficiency with mortgage servicing platforms and proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) Expert Analytical Skills: Exceptional ability to analyze mortgage industry documents, calculate timeframes, and accurately evaluate potential costs and losses Advanced Communication: Superior professional, organizational, written, and verbal communication skills, with proven ability to present complex material to all levels of management Autonomy & Organization: Highly advanced organizational skills with a proven capacity to work independently, manage multiple priorities, and meet critical deadlines Teamwork: Ability to collaborate effectively with both internal legal teams and external partners Demonstrated research skills Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home.
Our vision is to be the most trusted partner for home.
Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.
Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered.
Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: *********************
page.
link/benefits For residents with state required benefit information, additional information can be found at: ************
pennymac.
com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary $50,000 - $75,000 Work Model OFFICE
$50k-75k yearly Auto-Apply 6d ago
Customer Service- Billing
Collabera 4.5
Customer service advisor job in Westlake Village, CA
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Description of Work: Duties include but not limited to:
• Develop and maintain positive relationships with carrier
• Communicate with carriers on account status and resolve disputes in a timely manner
• Audit freight invoices for rate discrepancies against contracts
• Review transportation documents for billing accuracy, GL coding and PO matching when required
• Create invoice to client based on agreed rates
• Evaluate information, reports, errors and exceptions to identify and resolve account issues
• Meet daily and weekly billing deadlines
• Provides effective and timely communication with internal and external partners
• Communicate with carriers on account status and resolve disputes in a timely manner
Qualifications
Skills/Qualifications:
• Oral and written communication skills
• Excellent working knowledge of Microsoft Word, Excel & Outlook.
• High proficiency in keyboarding and 10 key
• Strong analytical skills
• High volume billing and accounts payable
• Successfully handle multiple projects
• Ability to work independently
• Strong teamwork ethics, ensuring the overall success of the department
• Excellent organizational skills
• Ability to prioritize work to meet deadlines
• Oral and written communication skills
• Excellent working knowledge of Microsoft Word, Excel & Outlook.
• High proficiency in keyboarding and 10 key
• Must be detail oriented and capable of accurately computing and recording numbers as well as operating a computer keyboard with speed and accuracy
• Understanding of Excel including proven ability to process complex data sets using formulas, pivot tables, reporting and general financial modeling
Additional Information
To know more about this opportunity, please contact after applying on this;
Sagar Rathore
******************************
************
$34k-46k yearly est. Easy Apply 2d ago
Customer Service Associate, Part Time
Multi Site Management LLC
Customer service advisor job in Camarillo, CA
JOB TITLE: CSA - Cashier, Part Time
FLSA STATUS: Nonexempt Hourly SHIFT SCHEDULE: 10:00 - 6:00PM (25 hrs. a week. Weekends are a must.) REPORTS TO: Retail Store Manager
The CustomerService Associate (CSA) is responsible for providing prompt, efficient, and courteous, quality service to all customers. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned.
DUTIES AND RESPONSIBILITIES
• Provide friendly service to customers
• Greet and assist customers
• Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed)
• Account for all monies, cigarettes, and lottery tickets on assigned shift
• Check the expiration date and face-off product
• Follow proper safety protocols and procedures
REQUIREMENTS
• Must be available to work various schedules, including weekends and holidays
• Minimum of 1 year of customerservice experience
• Must have the ability to accurately handle money
• Must have strong attention to detail
• Must possess excellent verbal and written communication skills
• Must have excellent customerservice skills
• Must be capable of effectively communicating with customers and co-workers
• Must be able to work independently and be self-motivated
• Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication
PHYSICAL DEMANDS
• Must be able to stand and walk for the duration of the shift
• Regularly lift and or move up to 20-50 pounds
• Must be comfortable working in a convenience store environment
• Must maintain a professional appearance and abide by the Dress Code Policy
• Must maintain a professional and friendly demeanor towards customers and fellow employees
• Daily exposure to gasoline and oil products
• Fast-paced environment
(This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)
10:00 AM - 6:00 PM (4 days, weekends a must)
$34k-45k yearly est. 7d ago
Customer Service Associate
The Hertz Corporation 4.3
Customer service advisor job in Goleta, CA
As a **CustomerService Associate** , you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.
**What You'll Get:**
+ Hourly Rate is 21.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
+ Bonus: Eligible, Up to 12%
+ Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)
+ Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)
+ Sick Pay: Granted Up to 48 hours
+ Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
+ Profit Sharing: Eligible
+ Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
+ Up to 40% off the base rate of any standard Hertz Rental
+ Medical, Dental & Vision plan options
+ Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
+ Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
**Responsibilities**
+ Provide world class customerservice by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
+ Welcome each customer with a smile.
+ Proudly represent Hertz with your professional appearance, language and behavior.
+ Focus on providing a clean and safe vehicle, to every customer, every time.
+ Take ownership of each customer's service experience by immediately owning and resolving issues.
+ Be proud of our brand and the role you play in our success.
+ Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
+ Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
+ Build brand loyalty.
+ Utilize company approved sales and service techniques when determining customer wants and needs.
+ Offer optional products to meet customer wants and needs.
+ Prepare all rental and return documents accurately and completely.
+ Qualify each customer using our company rental requirement guidelines.
+ Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
+ Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
+ Ensure that the return date and time on the rental agreement is accurate.
+ Review all charges at the time of vehicle return.
+ Prepare the Rental Agreement Folder with all required information.
+ Answer the phones to assist customers in a friendly, helpful and prompt manner.
+ Assist customers by effectively resolving all customerservice issues.
+ Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
**Skills**
+ Passion for customerservice and attention to detail - Goes the extra mile
+ Self-motivated to achieve and exceed targeted goals
+ Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
+ Proficiency in English
+ Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
+ Work in a fast-paced environment with a variety of tasks.
+ Excellent organizational and time management skills
+ Demonstrate professionalism and interpersonal skills
+ Proven experience of working well within a team
+ 100% customer focus, with proven experience within a customer facing environment
**Additional Requirements**
+ Work flexible shifts including weekends and holidays; and work overtime as required
+ Work outdoors during all weather conditions
+ Stand for long periods of time
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
$34k-43k yearly est. 5d ago
Customer Service Associate, Part Time - Site 866
Multi-Site Management, LLC
Customer service advisor job in Thousand Oaks, CA
JOB TITLE: CSA - Cashier, Part Time
FLSA STATUS: Non-Exempt Hourly SHIFT SCHEDULE: Varies REPORTS TO: Retail Store Manager The CustomerService Associate (CSA) is responsible for providing prompt, efficient, and courteous, quality service to all customers. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned.
DUTIES AND RESPONSIBILITIES
• Provide friendly service to customers
• Greet and assist customers
• Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed)
• Account for all monies, cigarettes, and lottery tickets on assigned shift
• Check the expiration date and face-off product
• Follow proper safety protocols and procedures
REQUIREMENTS
• Must be available to work various schedules, including weekends and holidays
• Must have the ability to accurately handle money
• Must have strong attention to detail
• Must possess excellent verbal and written communication skills
• Must have excellent customerservice skills
• Must be capable of effectively communicating with customers and co-workers
• Must be able to work independently and be self-motivated
• Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication
PHYSICAL DEMANDS
• Must be able to stand and walk for the duration of the shift
• Regularly lift and or move up to 20-50 pounds
• Must be comfortable working in a convenience store environment
• Must maintain a professional appearance and abide by the Dress Code Policy
• Must maintain a professional and friendly demeanor towards customers and fellow employees
• Daily exposure to gasoline and oil products
• Fast-paced environment
(This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)
$33k-45k yearly est. 15d ago
Specialist, Parent Services
Child Development 4.3
Customer service advisor job in Oxnard, CA
PARENT SERVICES SPECIALIST
Under the supervision of the assigned child care services supervisor (parent services), the parent services specialist shall be responsible to:
Determine initial and continuing need and eligibility for subsidized child care services for state- funded programs in accordance with applicable program regulations and requirements.
Conduct in-person parent interviews to obtain required information, process applications and other related information and/or documentation, including assisting with the completion of applications as needed for state-funded programs and CalWORKs Stage 1 program.
Maintain up to 100 lower-complexity case files of parents enrolled in the subsidized child care programs. This includes maintaining record of contacts, case histories and all other pertinent data.
Review case files (paper and electronic) as needed to ensure compliance with federal, state and/or county funding terms and conditions (i.e., track and submit weekly enrollments, transfers, changes, and terminations).
Research and assist in the resolution of child care barriers by determining the need for additional services and referring individuals/parents to community and/or professional resources.
Conduct initial and ongoing child care orientations (individual and/or group) to explain program requirements and procedures to subsidized applicants and recipients.
Provide referrals and follow-up to individuals/ parents requesting child care and other information related to child development services or resources.
Be accessible to the general public at job and career centers and/or parent meetings or workshops as needed.
Connect with community organizations (e.g., Ventura County, First 5, employers, etc.) to assist applicants and recipients of subsidized child care services as needed.
Represent CDR by attending and participating in case conferencing meetings, partnership meetings, and other community events as needed.
Attend and participate in CDR staff meetings and other agency events as required.
Accurately maintain, monitor, and submit all required reports by established deadlines.
May be required to manage family child care caseload at outstation locations within Ventura County as needed.
Perform other duties as assigned.
EMPLOYMENT STANDARDS
Required Education and Experience:
High school graduate or equivalent and a minimum of 24 completed college units.
A minimum of two (2) years' recent paid work experience in a position involving community or social work which includes interviewing clients and caseload management.
Preferred Criteria: Degree in sociology, human services, or a related field. Bilingual (English/Spanish) skills. Experience determining initial and continuing need for subsidized child care, eligibility, and case management.
Knowledge and Abilities: Ability to effectively communicate in English both orally and in writing. Ability to effectively use a computer. Knowledge of Windows and applications such as Word for Windows and Excel. Knowledge of the problems, needs, and behavioral patterns of the disadvantaged. Ability to establish and maintain professional and effective working relationships with diverse and disadvantaged individuals, other staff, public partners, and other groups within the community. Ability to meaningfully assist the development of stable personal and family situations. Ability to organize a number of simultaneous assignments and work under minimum supervision. Ability to effectively speak before a group and make presentations.
Physical Abilities: Ability to see at normal distance. Ability to hear normal conversations and sounds. Ability to effectively use hands and fingers in the regular use of computer keyboard and for filling out a large volume of required forms. Ability to safely drive own or company-owned vehicles.
Other Requirements: Must submit to a pre-employment, agency-paid physical examination. Employment is conditional pending satisfactory results of physical examination.
$36k-45k yearly est. 27d ago
Reservations Agent
Foley Entertainment Group 4.1
Customer service advisor job in Santa Barbara, CA
The Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information.
JOB RESPONSIBILITIES:
Create bespoke experience for guests.
Responsible for all reservation activity ensuring that the reservation lines are attended always.
Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.).
Properly access all functions of the reservations system according to established procedures.
Courteously answer inquiries and accept reservations over the phone
Maximize revenue by utilizing suggestive selling and up-selling techniques.
Demonstrate advantages and create value for our guests.
Monitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly.
Assist where necessary to ensure optimum service is provided to guests, visitors and other departments.
Work closely with several departments in coordinating reservations, sales and rate strategy.
Support other team members and departments to contribute to the best overall performance of the department and hotel.
Perform other duties as assigned, requested or deemed necessary by management.
Assist in one stop reservation service (including restaurant, spa, etc.)
Assist in prearrival process for all guests (email/phone)
Assist in answering PBX call into hotel.
SKILLS AND EDUCATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
High School Diploma or equivalent
Prior luxury hospitality experience preferred
Ability to multitask between different computer systems.
Must possess computer skills
Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate
Strong customer development and relationship management skills
Ability to influence others to up sell products and services with excellent negotiation skills
Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette
Ability to accurately input and access data into hospitality software
Must be able to prioritize, organize and follow-up in a timely manner
Must be able to work cohesively with other departments, co-workers as part of a synergistic team
Ability to work a varied schedule including, days, nights, weekends, and holidays
QUALIFICATION:
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.
$29k-35k yearly est. 43d ago
Customer Service Associate, Part Time
American Retail Services 3.2
Customer service advisor job in Camarillo, CA
JOB TITLE: CSA - Cashier, Part Time
FLSA STATUS: Nonexempt Hourly SHIFT SCHEDULE: 10:00 - 6:00PM (25 hrs. a week. Weekends are a must.) REPORTS TO: Retail Store Manager The CustomerService Associate (CSA) is responsible for providing prompt, efficient, and courteous, quality service to all customers. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned.
DUTIES AND RESPONSIBILITIES
• Provide friendly service to customers
• Greet and assist customers
• Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed)
• Account for all monies, cigarettes, and lottery tickets on assigned shift
• Check the expiration date and face-off product
• Follow proper safety protocols and procedures
REQUIREMENTS
• Must be available to work various schedules, including weekends and holidays
• Minimum of 1 year of customerservice experience
• Must have the ability to accurately handle money
• Must have strong attention to detail
• Must possess excellent verbal and written communication skills
• Must have excellent customerservice skills
• Must be capable of effectively communicating with customers and co-workers
• Must be able to work independently and be self-motivated
• Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication
PHYSICAL DEMANDS
• Must be able to stand and walk for the duration of the shift
• Regularly lift and or move up to 20-50 pounds
• Must be comfortable working in a convenience store environment
• Must maintain a professional appearance and abide by the Dress Code Policy
• Must maintain a professional and friendly demeanor towards customers and fellow employees
• Daily exposure to gasoline and oil products
• Fast-paced environment
(This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)
10:00 AM - 6:00 PM (4 days, weekends a must)
$30k-39k yearly est. Auto-Apply 6d ago
Customer Service Agent
Shield Healthcare 4.4
Customer service advisor job in Santa Clarita, CA
Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for a Call Center CustomerService Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends.
This is an on-site position in Valencia, CA.
JOB RESPONSIBILITIES:
Handle incoming and outgoing customerservice calls (average 75 per shift)
Resolve common customer concerns
Accurately enter customer order information into Customer Relationship Management database
Process documentation requests for initials orders, renewals, and addendums
Meet monthly performance expectations as assigned by Management
QUALIFICATIONS:
Minimum 1-year customerservice experience
Ability to multi-task
Demonstrated problem solving ability
Excellent verbal and written communication skills
Ability to speak, read and write in English, Spanish preferred
SALARY & BENEFITS:
$19-20/hour
Medical, Dental and Vision (Eligible first day of employment)
Flexible Spending Account
Life & Disability Insurance
401(k) with Company Match
Vacation and Sick Days
Paid Holidays
Education Assistance
Employee Referral Program
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
$19-20 hourly Auto-Apply 48d ago
Sales People, Technicians, Service Advisors
Infiniti of Valencia
Customer service advisor job in Santa Clarita, CA
Apply Online Now!
We are an Equal Opportunity/Affirmative Action Employer dedicated to a policy of compliance with all federal, state, and local laws regarding nondiscrimination in employment. No questions included in our application process are intended to secure information to be used for unlawful purposes. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Consistent with the provisions of the Americans With Disabilities Act (ADA), applicants may request accommodations needed to participate in the application process.
$45k-81k yearly est. 60d+ ago
Customer Service Representative
Fastsigns 4.1
Customer service advisor job in Oxnard, CA
Benefits: * Health insurance * Paid time off FASTSIGNS #63301 is hiring for a CustomerService Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Ongoing Training Opportunities A Successful FASTSIGNS CustomerService Representative Will:
* Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
* Enjoy being involved in team meetings and being intimately involved in the success of the FASTSIGNS Center
* Work with customers in numerous ways, such as email, telephone, and in person.
Ideal Qualifications for FASTSIGNS CustomerService Representative:
* 2-3 years of retail or counter sales experience preferred
* High school diploma or equivalent
* Outgoing, responsive, eager to learn, and has the ability to build relationships
* Great listening and organization skills
Do you enjoy working with people? Are you looking for a job that offers constant learning, skills growth, and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!
$31k-36k yearly est. 60d+ ago
Reservations Agent
Hotel Californian
Customer service advisor job in Santa Barbara, CA
Job DescriptionDescription:JOB SUMMARY: The Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information. JOB RESPONSIBILITIES:
Create bespoke experience for guests.
Responsible for all reservation activity ensuring that the reservation lines are attended always.
Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.).
Properly access all functions of the reservations system according to established procedures.
Courteously answer inquiries and accept reservations over the phone
Maximize revenue by utilizing suggestive selling and up-selling techniques.
Demonstrate advantages and create value for our guests.
Monitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly.
Assist where necessary to ensure optimum service is provided to guests, visitors and other departments.
Work closely with several departments in coordinating reservations, sales and rate strategy.
Support other team members and departments to contribute to the best overall performance of the department and hotel.
Perform other duties as assigned, requested or deemed necessary by management.
Assist in one stop reservation service (including restaurant, spa, etc.)
Assist in prearrival process for all guests (email/phone)
Assist in answering PBX call into hotel.
QUALIFICATION:
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.
Requirements:SKILLS AND EDUCATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
High School Diploma or equivalent
Prior luxury hospitality experience preferred
Ability to multitask between different computer systems.
Must possess computer skills
Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate
Strong customer development and relationship management skills
Ability to influence others to up sell products and services with excellent negotiation skills
Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette
Ability to accurately input and access data into hospitality software
Must be able to prioritize, organize and follow-up in a timely manner
Must be able to work cohesively with other departments, co-workers as part of a synergistic team
Ability to work a varied schedule including, days, nights, weekends, and holidays
$29k-36k yearly est. 27d ago
Reservationist
Elephante
Customer service advisor job in Santa Monica, CA
Now Hiring: Part-Time Reservationist - Èlephante
Position: Part-Time Pay Range: $20-$22/hour Estimated Hours: 25-30 hours per week
Èlephante is a high-volume, upscale restaurant in Santa Monica known for exceptional hospitality and a dynamic guest experience. We are currently seeking a detail-oriented, guest-focused Part-Time Reservationist to join our team.
This role is ideal for someone who enjoys being the first point of contact for guests, thrives in a fast-paced environment, and understands the importance of accuracy, professionalism, and discretion.
What You'll Do
Manage restaurant reservations and guest inquiries via phone and email
Use OpenTable to create, update, and manage reservations (including notes, preferences, and special requests)
Confirm and reconfirm reservations and assist with overbook situations in coordination with the Manager on Duty
Provide accurate information about the restaurant, menus, and special events
Handle pre-payments for reservations and events when required
Maintain accurate reservation records and troubleshoot discrepancies
Support promotions and special events by communicating details clearly to guests
Communicate effectively with managers and front-of-house teams
Uphold confidentiality and follow all health, safety, and company policies
What We're Looking For
Part-time availability, including evenings, weekends, and holidays
OpenTable experience required
Previous Host experience strongly preferred
Prior Reservationist experience a plus
Printing experience a plus
Strong written and verbal communication skills
Professional, organized, and guest-focused demeanor
Ability to multitask and remain calm under pressure in a high-volume environment
What We Offer
Competitive pay: $20-$22/hour
Part-time schedule (25-30 hours per week)
Supportive, collaborative team environment
Opportunity to grow within a well-established hospitality group
Why Join Èlephante?
At Èlephante, we pride ourselves on delivering unforgettable experiences to our guests and fostering a positive, professional workplace for our team. Your role as Reservationist is essential in setting the tone for every guest interaction.
Apply today and become the voice of Èlephante in Santa Monica.
Salary Description $20 - $22/hr
$20-22 hourly 13d ago
Customer Experience Representative
Tri Source & Nearstaff Solutions
Customer service advisor job in Santa Clarita, CA
Job Description
Join our Team!
Are you someone who thrives in a fast-paced environment, loves helping others, and knows how to bring positivity to every conversation? We're growing-and looking to build on our greatest strength: our people. Come be a part of a team where your energy, accuracy, and attitude make all the difference!
About the Role
As a Client Experience Representative, you'll be a frontline hero-serving as a key contact for both service providers and premises owners. Handling calls and emails daily, you'll assist clients with inquiries, guide them through essential processes, and ensure every interaction reflects our client's commitment to exceptional service and code compliance.
This is a productivity-tracked role where speed, accuracy, and customer satisfaction are critical to success. But don't worry-we set you up for success with in-depth training and a clear path for growth.
About Our Client
We support the leading inspection, testing, and maintenance compliance software provider serving fire departments and local governments across the U.S. Our work helps communities stay safe, connected, and compliant-every day.
Key Responsibilities
Handle inbound and outbound communication (calls/emails) with professionalism and accuracy
Assist service providers and property owners with questions, next steps, and process guidance
Document all customer interactions and issues in our CRM
Maintain a working knowledge of our clients services, tools, and escalation protocols
Deliver best-in-class service by maintaining a calm, efficient, and friendly tone at all times
Collaborate with internal departments to resolve complex issues and share feedback
Requirements
Experience: 2+ years of customerservice or retail experience
Background: call center, service desk, or front-line support experience preferred
Tech-Savvy: Previous experience using CRM systems preferred
Traits: Dependable, attentive, eager to learn, self-starter, positive attitude
Education: High School diploma, Associate's degree or higher preferred
Benefits
All TSI teammates are eligible for perks including:
Pay starting at $17.81/hr
High Growth / Rewarding Environment
Bonuses
Sick Time
PTO
Health Insurance
401k matching
Snacks/Drinks
Hiring Now!
Location
27819 Smyth Drive, Valencia, CA 91355
Company Culture & Mission
Tri Source International makes outsourcing simple so that our clients can focus on their core business and drive sales growth. We are the sales, customerservice, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: People, Passion, Balance, Transparency, Results, and Fun!
$17.8 hourly 31d ago
Hotel Sales Reservation Agent
The Huntley Hotel 3.2
Customer service advisor job in Santa Monica, CA
Our Next Family Member
Reporting to the Reservations Manager, the Reservation Agent position is responsible for assisting and advising customers who may be choosing from a variety of travel options, with a driven attitude, friendly disposition, and highest level of service. The perfect candidate should enjoy facing new challenges regularly, thrive in a high pace environment, and is adaptable of a dynamic market. The Reservation Agent must be team oriented, self and team-motivated, driven, and enjoy working in the hospitality industry.
Job Responsibilities:
Answer all incoming calls promptly in a friendly efficient and courteous manner as outlined in SOP.
Display a high level of integrity and professionalism at all times in dealing with guests and employees.
Ensure consistent delivery of excellent Guest and Customerservice.
Provides assistance in monitoring hotel call volume and reservation services & needs; help address concerns and issues when transferring reservation calls to the in-house Reservations Department and the Call Center.
Adapt and implement all reservation sales strategies implemented by the Director of Commercial Strategy and Reservations Manager to assist in generating revenue and ADR growth.
Continually update Central Reservations/call center on City-Wides, upcoming events, closures, hotel info, updated services and amenities, etc., for accurate selling info.
Help manage room inventory, reservations block assignment, availability controls and enforce overbooking strategy set forward by the Director of Commercial Strategy.
Communicate and work closely with the Sales Department concerning group & corporate reservations.
Full understanding of 3rd Party Channels and the reservation billing. Familiar with managing 3rd party extranets.
Assisting Guest/Clients with processing 3rd Party Billing using the hotel's secure link platform and following all PCI compliance policies.
Qualifications:
High School graduate or G.E.D. equivalent.
Six months reservations experience in the hospitality industry
Knowledge of Outlook MS Word and Excel required.
Experience with Group Sales computer systems including Opera
Occasional evening and weekend work to meet deadlines.
Capable of using multiple systems at the same time
Self-starter results-oriented team player and demonstrates a high-level attention to detail
Flexibility and adaptability to a dynamic evolving environment
RezForce/Navis Experience is a plus
$33k-39k yearly est. 60d+ ago
Customer Service- Billing
Collabera 4.5
Customer service advisor job in Westlake Village, CA
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Description of Work: Duties include but not limited to:
• Develop and maintain positive relationships with carrier
• Communicate with carriers on account status and resolve disputes in a timely manner
• Audit freight invoices for rate discrepancies against contracts
• Review transportation documents for billing accuracy, GL coding and PO matching when required
• Create invoice to client based on agreed rates
• Evaluate information, reports, errors and exceptions to identify and resolve account issues
• Meet daily and weekly billing deadlines
• Provides effective and timely communication with internal and external partners
• Communicate with carriers on account status and resolve disputes in a timely manner
Qualifications
Skills/Qualifications:
• Oral and written communication skills
• Excellent working knowledge of Microsoft Word, Excel & Outlook.
• High proficiency in keyboarding and 10 key
• Strong analytical skills
• High volume billing and accounts payable
• Successfully handle multiple projects
• Ability to work independently
• Strong teamwork ethics, ensuring the overall success of the department
• Excellent organizational skills
• Ability to prioritize work to meet deadlines
• Oral and written communication skills
• Excellent working knowledge of Microsoft Word, Excel & Outlook.
• High proficiency in keyboarding and 10 key
• Must be detail oriented and capable of accurately computing and recording numbers as well as operating a computer keyboard with speed and accuracy
• Understanding of Excel including proven ability to process complex data sets using formulas, pivot tables, reporting and general financial modeling
Additional Information
To know more about this opportunity, please contact after applying on this;
Sagar Rathore
******************************
************
$34k-46k yearly est. Easy Apply 60d+ ago
Specialist, Parent Services
Child Development 4.3
Customer service advisor job in Oxnard, CA
JOB DESCRIPTION
PARENT SERVICES SPECIALIST
Under the supervision of the assigned child care services supervisor (parent services), the parent services specialist shall be responsible to:
Determine initial and continuing need and eligibility for subsidized child care services for state- funded programs in accordance with applicable program regulations and requirements.
Conduct in-person parent interviews to obtain required information, process applications and other related information and/or documentation, including assisting with the completion of applications as needed for state-funded programs and CalWORKs Stage 1 program.
Maintain up to 100 lower-complexity case files of parents enrolled in the subsidized child care programs. This includes maintaining record of contacts, case histories and all other pertinent data.
Review case files (paper and electronic) as needed to ensure compliance with federal, state and/or county funding terms and conditions (i.e., track and submit weekly enrollments, transfers, changes, and terminations).
Research and assist in the resolution of child care barriers by determining the need for additional services and referring individuals/parents to community and/or professional resources.
Conduct initial and ongoing child care orientations (individual and/or group) to explain program requirements and procedures to subsidized applicants and recipients.
Provide referrals and follow-up to individuals/ parents requesting child care and other information related to child development services or resources.
Be accessible to the general public at job and career centers and/or parent meetings or workshops as needed.
Connect with community organizations (e.g., Ventura County, First 5, employers, etc.) to assist applicants and recipients of subsidized child care services as needed.
Represent CDR by attending and participating in case conferencing meetings, partnership meetings, and other community events as needed.
Attend and participate in CDR staff meetings and other agency events as required.
Accurately maintain, monitor, and submit all required reports by established deadlines.
May be required to manage family child care caseload at outstation locations within Ventura County as needed.
Perform other duties as assigned.
EMPLOYMENT STANDARDS
Required Education and Experience:
High school graduate or equivalent and a minimum of 24 completed college units.
A minimum of two (2) years' recent paid work experience in a position involving community or social work which includes interviewing clients and caseload management.
Preferred Criteria: Degree in sociology, human services, or a related field. Bilingual (English/Spanish) skills. Experience determining initial and continuing need for subsidized child care, eligibility, and case management.
Knowledge and Abilities: Ability to effectively communicate in English both orally and in writing. Ability to effectively use a computer. Knowledge of Windows and applications such as Word for Windows and Excel. Knowledge of the problems, needs, and behavioral patterns of the disadvantaged. Ability to establish and maintain professional and effective working relationships with diverse and disadvantaged individuals, other staff, public partners, and other groups within the community. Ability to meaningfully assist the development of stable personal and family situations. Ability to organize a number of simultaneous assignments and work under minimum supervision. Ability to effectively speak before a group and make presentations.
Physical Abilities: Ability to see at normal distance. Ability to hear normal conversations and sounds. Ability to effectively use hands and fingers in the regular use of computer keyboard and for filling out a large volume of required forms. Ability to safely drive own or company-owned vehicles.
Other Requirements: Must submit to a pre-employment, agency-paid physical examination. Employment is conditional pending satisfactory results of physical examination.
$36k-45k yearly est. Auto-Apply 60d+ ago
Reservations Agent
Hotel Californian
Customer service advisor job in Santa Barbara, CA
The Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information.
JOB RESPONSIBILITIES:
Create bespoke experience for guests.
Responsible for all reservation activity ensuring that the reservation lines are attended always.
Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.).
Properly access all functions of the reservations system according to established procedures.
Courteously answer inquiries and accept reservations over the phone
Maximize revenue by utilizing suggestive selling and up-selling techniques.
Demonstrate advantages and create value for our guests.
Monitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly.
Assist where necessary to ensure optimum service is provided to guests, visitors and other departments.
Work closely with several departments in coordinating reservations, sales and rate strategy.
Support other team members and departments to contribute to the best overall performance of the department and hotel.
Perform other duties as assigned, requested or deemed necessary by management.
Assist in one stop reservation service (including restaurant, spa, etc.)
Assist in prearrival process for all guests (email/phone)
Assist in answering PBX call into hotel.
SKILLS AND EDUCATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
High School Diploma or equivalent
Prior luxury hospitality experience preferred
Ability to multitask between different computer systems.
Must possess computer skills
Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate
Strong customer development and relationship management skills
Ability to influence others to up sell products and services with excellent negotiation skills
Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette
Ability to accurately input and access data into hospitality software
Must be able to prioritize, organize and follow-up in a timely manner
Must be able to work cohesively with other departments, co-workers as part of a synergistic team
Ability to work a varied schedule including, days, nights, weekends, and holidays
QUALIFICATION:
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.
$29k-36k yearly est. 42d ago
Customer Experience Representative
Tri Source & Nearstaff Solutions
Customer service advisor job in Santa Clarita, CA
Join our Team!
Are you someone who thrives in a fast-paced environment, loves helping others, and knows how to bring positivity to every conversation? We're growing-and looking to build on our greatest strength: our people. Come be a part of a team where your energy, accuracy, and attitude make all the difference!
About the Role
As a Client Experience Representative, you'll be a frontline hero-serving as a key contact for both service providers and premises owners. Handling calls and emails daily, you'll assist clients with inquiries, guide them through essential processes, and ensure every interaction reflects our client's commitment to exceptional service and code compliance.
This is a productivity-tracked role where speed, accuracy, and customer satisfaction are critical to success. But don't worry-we set you up for success with in-depth training and a clear path for growth.
About Our Client
We support the leading inspection, testing, and maintenance compliance software provider serving fire departments and local governments across the U.S. Our work helps communities stay safe, connected, and compliant-every day.
Key Responsibilities
Handle inbound and outbound communication (calls/emails) with professionalism and accuracy
Assist service providers and property owners with questions, next steps, and process guidance
Document all customer interactions and issues in our CRM
Maintain a working knowledge of our clients services, tools, and escalation protocols
Deliver best-in-class service by maintaining a calm, efficient, and friendly tone at all times
Collaborate with internal departments to resolve complex issues and share feedback
Requirements
Experience: 2+ years of customerservice or retail experience
Background: call center, service desk, or front-line support experience preferred
Tech-Savvy: Previous experience using CRM systems preferred
Traits: Dependable, attentive, eager to learn, self-starter, positive attitude
Education: High School diploma, Associate's degree or higher preferred
Benefits
All TSI teammates are eligible for perks including:
Pay starting at $17.81/hr
High Growth / Rewarding Environment
Bonuses
Sick Time
PTO
Health Insurance
401k matching
Snacks/Drinks
Hiring Now!
Location
27819 Smyth Drive, Valencia, CA 91355
Company Culture & Mission
Tri Source International makes outsourcing simple so that our clients can focus on their core business and drive sales growth. We are the sales, customerservice, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: People, Passion, Balance, Transparency, Results, and Fun!
How much does a customer service advisor earn in San Buenaventura, CA?
The average customer service advisor in San Buenaventura, CA earns between $28,000 and $45,000 annually. This compares to the national average customer service advisor range of $26,000 to $39,000.
Average customer service advisor salary in San Buenaventura, CA