Customer service advocate jobs in Oldsmar, FL - 1,424 jobs

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at stores within a 40 mile radius of Store #2305 located at: 5203 Cortez Rd, Bradenton FL 34210 Additional Locations Include - ************-A 14th St W Bradenton FL 34207 702499 - 10520 Portal Crossing West, Bradenton FL 34211 At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: ****************************** Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment #SHWSalesBL

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Key Skills: Strong data entry accuracy (5,500 KPH / 85%+) Customer service & email-based inquiry handling Financial transaction processing experience preferred; training provided. Candidates should have finance company experience or a recent finance-related degree. Job Description Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in St. Petersburg, FL Responsibilities: • Processes financial transactions accurately. • Answers and responds to email inquiries. • Assist with requests for information, referring more complex matters to colleagues. • Carry out standard customer service activities and handle simple customer inquiries. • Maintain files and records. • Organize own work schedule each day in line with changing priorities. • Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct. • Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. • Processes forms and performs basic distributions and internal transfers. • Interprets rules and regulations by applying Decedent Solutions knowledge. • Reviews client requests for corrections to determine proper course of action and provide guidance to branch personnel on resolution • Maintains knowledge of rules and regulations by utilizing internal and external resources, as well as continuous training. • Communicates, researches and resolves issues with other internal departments. Work Schedule: The worker can choose either 8:00am-5:00pm or 9am-6pm Interview Information: Interviews will be conducted in person- Tower 2 St. Petersburg, FL Knowledge of: • General office practices and procedures. • Microsoft Word, Access, Excel and Outlook to create/update documents, reports, spreadsheets. Skills: • Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines. • At least 2 years of RECENT experience within the financial services, OR someone who has recently graduated with a Bachelor's degree in finance or related field and some professional work experience is preferred. • Strong data entry skills with a high attention to detail. **Please administer an alpha-numeric data entry assessment to all candidates. Qualifying scores must be at least 5500 KPH with at least 85% accuracy in order to be considered for the role. Please include the scores on top of the candidate's resume.** • Professional demeanor • Problem solving and analytical skills sufficient to assess client issues and accurately provide resolutions. • Communicate information orally and in writing in a clear and effective manner sufficient to explain complex regulations. • Acquire and maintain new knowledge in an ever-changing regulatory environment. • Uses clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies. • Supports business processes by effective use of standard office equipment and standard software packages. • Plan, organize, prioritize and oversee activities to efficiently meet business objectives. • Connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. • Meet high customer service standards. • Understand and effectively operate all customer management systems. • Perform elementary data analysis for use in reports to help guide decision making. • Select, deploy and get the best results from the most appropriate office system. • Quick learner / ability to learn and apply different processes simultaneously • Ability to navigate through several different systems at once, using a dual monitor • Proven reliability - zero to minimal issues with attendance or tardiness with current or previous employers. Minimum of high school diploma

The Senior Customer Service representative is responsible for providing leadership and coaching a team of Customer Service Agents, with the goal of meeting program objectives and customer service level agreements. Key Responsibilities Work closely with Supervisors, Site Operations Coordinator, and support staff. Perform regular monitoring of calls and provide coaching and feedback to customer service representative staff. Perform tasks to assure service level requirements are met. Responsible for assisting Operations Supervisors with daily tasks, such as creation of reporting, completion of logs, and monitoring of call volumes. Responsible for providing support to customer service representatives (CSRs) on weekends, when required. Act as a Point of Contact for operations when required. Required Qualifications High School Diploma or GED. Minimum 2 years call center customer service experience. Minimum 1 years of customer service and team interaction experience or leadership experience.

Insight Global's national insurance client is seeking to grow their claims support team. The ideal candidate serves as a liaison between external customers, clients and internal staff. They will provide exemplary assistance and support; addressing customer issues and ensures effective and long-term problem resolution. The Customer Services Representative will be the first point of contact for customers with general questions regarding billing, account information and filling claims. This is an excellent opportunity to grow within an organization that invests in your professional development Required Skills and Experience: - High School Diploma or equivalent is required -Fluent in Spanish - 1 year experience in Customer Service area in any industry - 1 year experience with Microsoft Outlook - Demonstrated ability to navigate through multiple systems and software's while on the phone with customers

FLSA STATUS: Not-Exempt About Leeds Resources: At Leeds Professional Resources, our priority is client and candidate customer service. We want our clients to feel that they have received the best customer service experience from start to finish of the recruitment process. We pride ourselves on taking the time to understand the client's business and the challenges that an organization incurs on a daily basis. About our Client Our client is a reputable resource center for senior citizens and is committed to excellence for their client base. Their staff of professionals work closely with seniors, their families, and help to identify and locate any services they need. The team is looking to add an additional Medical Customer Service Representative to the growing team. This role is a temp to perm role (Pending performance). This role is an hourly based position and will be eligible for overtime payment. Job Qualifications: Bilingual in English and Spanish Bachelors Degree; or Associate Degree and two (2) years of experience; or High School Graduate or Equivalent and four (4) years of experience Successful completion of applicable background screening required

TalentWealth Recruiting partners with independent wealth management firms nationwide to attract and place top-tier professionals. Our client, a highly respected independent wealth management firm in Tampa overseeing approximately $450 million in client assets, is seeking an experienced, sharp, and highly motivated Client Service Associate. This individual will provide proactive, in-office support to financial advisors and play a critical role in delivering efficient, high-quality client service within a boutique office environment. JOB SUMMARY: Under general supervision, this role uses skills gained through training and experience to provide proactive support to advisors and assist with efficient, quality client service. Follows established procedures to perform routine tasks, and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision-making responsibility. Extensive contact with internal and external clients to resolve most questions and problems, and refer new or unusual issues to a higher level. ESSENTIAL DUTIES & RESPONSIBILITIES: This position aids in the operations of the firm by providing concierge support in our solution implementation process. Specific responsibilities include, but are not limited to: Client Onboarding - This role will prepare new business paperwork as part of our concierge implementation process while working alongside the department lead to monitor client progression through account opening and onboarding. Client Service: This role will respond to client service inquiries, and prepare/send/submit client service forms and requests. Data Entry - This role will be responsible for entry and updating of client data within the company's technology systems while ensuring a high level of accuracy (ie. address changes, name updates, beneficiary details, etc). Client File Maintenance - This role will be responsible for filing client-related materials in their appropriate cloud folder and accumulating materials in the client file for advisors' meetings with clients. Email Support - This role is responsible for assisting the advisor in the management of email inflow, delegating messages to the team and systems as appropriate, and proofreading dictated emails in preparation for client delivery. Team Development - All team members participate in internal meetings, and look for ways to improve current systems to share with the team. QUALIFICATIONS: The ideal person for this role will be one with excellent time management capabilities and exceptional communication skills. Because this is a client-facing role that prepares paperwork with our New Business & Client Services Department, meticulous attention to detail is a must. Have at least 5 years of administrative experience with 2 years in the wealth management industry Bachelor's degree preferred Excellent written and verbal communication skills with strong interpersonal skills Organized and thrives in a role with set processes and procedures Able to work independently and in a team environment Proficient in Microsoft Excel, Word, Outlook, and SharePoint Able to manage and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment Warm and friendly demeanor while handling stressful situations Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, and spreadsheets Uses mathematics sufficient to process account and transaction information Job Type: Full-time Pay: $60,000.00 - $80,000.00 per year + bonus Benefits: 401(k) 401(k) matching Dental Insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Tittle: Customer Support Representative Location: Largo , FL Must have: 1. Flexible work schedule Monday through Friday (1st, 2nd, or 3rd shift; including one weekend day) 2. Call center or retail customer service experience. 3. Excellent clear communication skills 4. Flexibility to work an ongoing temp assignment through the end of February 26th 2017. 5. Must be able to start 8/22 Job Description: Role and Responsibilities Provide empathetic assistance to stranded motorists centered around towing, jumpstarts, tire changes and vehicle exchanges 24 hours a day, 7 days a week Determine specific breakdown location, and secure appropriate dispatch service for the customer Represent well established and internationally known brands Work in a positive, production driven environment Qualifications and Education Requirements Ability to probe calls to ascertain location and locate service provider to arrange emergency auto dispatch service nationwide Ability to read maps and utilize internet resources to determine customer's location Active listening skills 1-2 years of experience in Customer Service (Call Center preferred) High School Diploma or equivalent Schedule Flexibility is a must Desire to help others Possess a positive attitude Regular, predictable attendance is an essential function of this job Preferred Software Skills (please include skill level for each) Intermediate Microsoft Office/Windows Proficiency Basic PC knowledge and ability Additional Information Please contact Roja Maturi at 727-378-1166

Job Description Customer Relations Specialist - Clearwater Earn $1,000-$2,500+ WEEKLY • No Experience Needed • Weekly Pay Service Pros Auto Glass is hiring friendly, motivated people to work inside our partnered auto dealerships. If you enjoy talking to people and want a high-earning, entry-level opportunity, this is it. What You'll Do Greet customers in the service drive Identify simple windshield replacement needs (we train you!) Explain options and help schedule service Build relationships with dealership staff Track customer interactions and hit daily/weekly goals What We're Looking For No experience required - we train fast Positive, outgoing, and coachable Strong people skills Valid driver's license & reliable transportation What You Get $1,000-$2,500+ weekly Weekly pay Fast training & clear growth opportunities Supportive, team-first culture Fun team events & bonuses Apply Today Start earning quickly in a role with simple duties, strong support, and excellent weekly pay.

St. Luke's Cataract & Laser Institute is looking to hire a full-time Customer Solutions Representative to join our team at our Tarpon Springs location. The Customer Solutions Representative reporting to the Revenue Cycle Manager is responsible for taking inbound calls to answer patient's question about their medical bills. The ideal candidate will be comfortable in working in a team environment and has a strong customer service focus to effectively interact with patients, doctors, staff and management. Responsibilities: * Respond to inbound calls, emails, and messages from patients, insurance carriers, and providers regarding insurance billing and claim issues * Provide clear and accurate information regarding claim status, benefit coverage, balances, co-pays, deductibles, and authorization requirements * Resolve or escalate customer concerns involving insurance denials, coordination of benefits (COB), and payment disputes * Investigate account balances by reviewing EOBs, remittance advices, claim notes, and insurance policies * Contact insurance carriers as needed to verify claim receipt, payment status, or denial reasons * Work with internal billing and coding staff to resolve discrepancies and ensure appropriate follow-up on claims * Document all customer interactions and actions taken within the billing system or CRM * Track open issues and ensure timely follow-up and closure of outstanding inquiries * Assist in preparing letters or forms required for appeals, corrected claims, or additional documentation requests * Educate patients on insurance terminology, claim processes, and their financial responsibilities * Explain payment options, including setting up payment plans or connecting them with financial counseling services * Help patients understand coordination of benefits, prior authorization requirements, and out-of-network implications What do we kook for? * Solid understanding of medical insurance including deductibles, copay and coinsurance is highly preferred * Experience with verifying and interrupting medical befits for Medicare, Medicaid and major commercial health insurance and secondary payers required * Experience processing provider referrals and prior authorization requests * Understanding of medical terminology and ICD-10 codes and Diagnosis * Familiar with individual payer guidelines and authorization/referral requirements based on insurance plans and if needed communicate with insurance companies via phone and/or website to provide any supporting clinical documentation needed to complete the authorization process * Ensure complete and accurate information maintained in patient account including authorization or referral received from payer or Primary Care Physician * Strong people skills required; diplomatic, patient, flexible and able to multi-task and be cross trained on all functions within the Insurance Verification Department * Must be mobile in an office setting, sitting, standing, walking, and bending * Perform general duties and other functions as required or assigned * Working knowledge of Microsoft Suite including Excel, Word, Outlook Company Mission "Life Changing Vision" is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit. Why work at St. Luke's? St. Luke's is a legendary ophthalmic practice with five locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke's name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve. The Benefits of working for St. Luke's * Opportunity to build a career with a longstanding, reputable organization * Medical, Dental, Vision, Life Insurance, 401(k) with Employer Match, Paid Time Off, and Holiday Pay * The chance to work with and learn from excellent doctors and staff * Career Advancement opportunities * See more benefits at ******************************************* We are an Equal Opportunity Employer and a Smoke & Drug Free Workplace We participate in the E-Verify Program

Job DescriptionDescription: Job Purpose The Entry-Level Customer Experience Representative supports customers and dealers through inbound phone calls and emails. This is an office-based role focused on building positive customer relationships, resolving basic to moderately complex inquiries, and coordinating with internal teams to ensure timely and accurate responses. This position is ideal for individuals starting their career in customer support or administrative service roles. Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Actively listen to customers to understand their needs and determine appropriate solutions. Provide basic to moderate technical assistance. Process inbound orders accurately. Participate in cross-training across technical and sales-related customer service tasks. Resolve common customer concerns, such as shipping or invoicing issues. Perform other duties as assigned. Requirements: Skills and Qualifications High school diploma or GED required. 1-2 years of customer service experience preferred (internships, part-time roles, or volunteer experience accepted). Strong multitasking ability. Excellent communication and customer relationship skills. Ability to work effectively in a team environment. Relevant certificates or related experience a plus, but not required for entry-level consideration.

About the Role As the Customer Support Representative, you will be responsible for providing a positive experience to requesters in need of help, ranging from administrative assistance to product concerns. You are excellent at communicating with people of all levels and backgrounds, can empathize with even the most unhappy customer, and enjoy the relentless pursuit of knowledge. We currently offer support via email-to-case, phone, and chat. So, you must be a flawless, speedy, and empathetic written communicator. This Support Tier I position will enable you to learn best practices in customer service, case management, product expertise, and industry knowledge with a growing global company. Validity's strong commitment to customer success will provide you with a unique opportunity to become an integral part of Validity's continued growth. Position Duties and Responsibilities Triage Support inquiries and respond to incoming requests from customers, prospects, and colleagues through our support channels. Educate requesters about best practices and product questions by recommending Help Center content and/or providing status updates. Verify and/or modify user accounts, profiles, permissions, passwords, and contacts for customers upon request. Become an expert on how Validity products work to help requesters understand the features and benefits pertaining to their specific needs. Reproduce customer issues in a development environment to resolve basic troubleshooting issues. Complete preliminary troubleshooting steps in reviewing customer nuances to determine cause of results in the products. Understand what the requester needs and why they are asking, in order to troubleshoot before escalating to responsible internal parties. Analyze customer issues using proprietary tools, publicly accessible tools, and data provided by the customer to determine root cause. Consistently maintain excellent customer satisfaction ratings. Provide prompt and accurate feedback to requesters. Ensure the support SLA is met on all assigned Support cases. Prioritize and manage several open issues at one time. Create and/or maintain internal training documentation. Participate in holiday on-call rotation as required. Required Experience, Skills, and Education Self-starting, intellectually curious, and creative individual comfortable operating in ambiguity. 2 years experience in a technical role. Experienced in providing SaaS support. Ability to work independently with little supervision and to seek assistance proactively to meet role-specific KPIs. Proven ability to work in a fast-paced, iterative department with rapidly changing conditions. Write and speak to customers in a clear, concise manner appropriate for the audience. Ability to learn quickly, both about businesses and technologies. Preferred Experience, Skills, and Education One year of experience in answering support cases (i.e., Salesforce or Zendesk). Experience working in a customer service environment and/or email deliverability. Salesforce administration experience. Hands-on experience with Validity products. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy. Why Join Our Team Reinvent healthcare with AI that puts safety first. We're building the world's first healthcare‑only, safety‑focused LLM - a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Backed by the world's leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children's, WellSpan Health, John Doerr, Rick Klausner, and others. Build alongside the best in healthcare and AI. Join experts who've spent their careers improving care, advancing science, and building world‑changing technologies - ensuring our platform is powerful, trusted, and truly transformative. About the Role We are seeking a Customer Success Executive with health systems experience to join our team. You will ensure that our clients achieve measurable outcomes through Hippocratic AI's innovative solutions. You will have the opportunity to partner and report to the Chief Customer Officer. This role will sit remotely in the Tampa Bay, FL area and serve local and surrounding clients as needed. It will be required to travel onsite to the client's location regularly. What You'll Do Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted resource. Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes. Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success. Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations. Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns. Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences. Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies. Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto. Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing. What You'll Bring Must-Have: A minimum of 5 years of health systems experience. Proven experience in customer success, account management, or project management. Ability to build relationships across an organization, from front-line staff to executives. Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements. Experience working with cross-functional teams in a fast-paced startup environment. Strong background in project management. Nice-to-Have: Experience with AI or technology adoption in healthcare. Advanced knowledge of healthcare workflows and compliance standards. Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @ hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.

Performs advanced administrative and clerical duties related to consistently processing and maintaining legal court records including customer service, courtroom, and cashiering duties for several court types. STARTING SALARY: $22.50 hourly/ $46,800 annually CORE COMPETENCIES Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals JOB SPECIFIC COMPETENCIES Knowledge of general office policies, procedures and practices. Knowledge of English grammar and spelling, and arithmetic. Knowledge of the court system, legal terminology, and organizational skills, as well as the ability to perform a variety of administrative duties. Knowledge of counterfeit bill detection procedures. Ability to demonstrate proficiency at interpreting statutes, rules, Administrative Orders, and requirements related to several court types. Ability to work under stressful conditions including contact with individuals involved in emotional and traumatic situations. Ability to work under pressure with specific timelines and mandated state and/or agency standards. Ability to work independently in the absence of supervision. Ability to exercise a high degree of judgment, tact, and diplomacy. Ability to use various computer systems, software, and office equipment. Ability to exercise excellent communication skills, both oral and written. Ability to perform accurate computations and verifications of data. Ability to handle restricted, sensitive, and confidential information. Ability to support the departments/agency's goals and visions. Ability to work prolonged hours when required. Ability to establish and maintain effective working relations with government officials, other employees, and the public. REPRESENTATIVE DUTIES Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below. Initiates, processes, and maintains a complete and accurate record, using the case management system and established division procedures; maintaining confidentiality of information learned or acquired as part of position. Initiates, processes, and maintains a complete and accurate record, using the case management system and established division procedures; maintaining confidentiality of information learned or acquired as part of position. Provide courteous and efficient service to all in person, email and phone customers; is approachable, helpful and personable; and answers questions knowledgeably and with patience. Learns and gains proficiency with and adheres to statutes, rules, Administrative Orders, and requirements. Participates in cross training initiatives to acquire knowledge and skill sets to support efficient functioning of multiple court types. Responsible for training co-workers on multiple court types. Process court dockets, administers oaths, process orders, and perform other duties as required for adherence to court procedures for multiple court types. Acts as cashier in multiple systems and processes payments including cash, money orders, credit cards, checks such as personal, business, or government checks more than 50% of the time. Performs daily reconciliation. Audits account and performs quality control of court records. Receives and reviews incoming documents for conformity with appropriate rules, practices, and court requirements Process new cases and subsequent pleadings. Reviews for proper statutory requirements and financials. Process warrants, summons, subpoenas, and driver's license suspensions according to procedure/instruction. Performs data entry, advanced research and redaction of court records for prolonged periods. Develop standard operating procedures to improve quality of service, productivity and efficiency. Researches, collects, organizes and evaluates information to produce a work product that provides consistent results. Tracks and maintains records and assists in the preparation of statistical and other departmental reports. Participates in special projects when assigned by leadership. May be required to work overtime, weekends and holidays depending on responsibilities and staffing needs. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Graduation from High School or a GED Certificate, one (1) year of experience in the processing, preparing or reviewing of any type of legal document and one (1) year of cashiering or customer service experience. PHYSICAL DEMANDS The work is sedentary and requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects; may also require repetitive motion, speaking, and visual acuity. WORK ENVIRONMENT Work is performed in a dynamic environment that requires sensitivity and responsiveness to changes that include goals, priorities, and needs of the organization and position. JOB CLASS Classified - An employee who is appointed to a full-time classified position (including reduced hour position) and not identified as an unclassified employee. Classified employees obtain appeal rights upon successful completion of their initial probation. CAREER PATH Court Service Specialist Senior Court Service Specialist Supervisor Manager Director To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the , but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Job DescriptionSalary: About Us Stepps Towing & Heavy Transport, a family-owned business since 1960, proudly serves the greater Tampa Bay and Orlando areas. We specialize in light-, medium-, and heavy-duty towing, heavy transport, and auto salvage. Our team is committed to excellence, safety, and supporting our community. Position Overview As a Customer Service Agent, you will be the first point of contact for customers, handling emergency and non-emergency calls with professionalism and care. This front-line role is vital to our operations, requiring effective communication, accurate data entry, and outstanding customer service skills. Essential Functions Promptly receive and answer incoming emergency and non-emergency calls. Gather and accurately record all necessary information: callers name and phone number, disablement and drop location, vehicle details, breakdown cause, etc. Enter call information into dispatch software on time. Efficiently, professionally, and in a non-intrusive way, communicate deep product knowledge and its benefits to customers. May also engage in upselling or cross-selling services during customer interactions, contributing to the company's sales performance. Serve as Dispatcher Assistant in their absence, as directed. Key Behaviors Passionate, motivated, and open to growth and challenges. Proactively build customer relationships and provide thoughtful solutions. Maintain a professional appearance and represent Stepps with pride. Strive for continuous improvement by embracing new tools and processes. Demonstrate respect toward co-workers and foster a positive team environment. Promote opportunities within the company and through referrals. Required Skills & Qualifications Must have 5 years of experience in data entry and customer service. Must have 3 years of towing or heavy transport call center or dispatch experience. Strong, significant knowledge of the roadways, geography, and areas surrounding Tampa Ability to remain calm, professional, and effective in high-pressure or emergencies situations. Strong organizational and time management skills. Critical thinking and problem-solving abilities. Excellent interpersonal, verbal, and written communication skills. Team-oriented mindset. High school diploma or equivalent Benefits 6 Paid Holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas) Medical, Dental, and Vision coverage; Free Term Life Insurance Paid Time Off (accruals start on day 1; available after 90 days) 401(k) match up to 4% Regular pay increases and career development opportunities Accident, cancer/critical illness, short-term and long-term disability, and hospital indemnity insurance available $1500 Driver Referral Bonus Chasing the Dream, Not the Competition. Drug-Free Workplace. Background check required. Stepps Towing and Heavy Transport is an Equal Opportunity Employer. Military Veterans are Encouraged to Apply.

Job Description Call Center Admissions Specialists are integral members of the support team in providing the direct first line of assistance to patients and their family members. Call Center Admissions Specialists must work well under stressful high-paced environments as a collaborative team members. This is a professional role, requiring a bachelor's Degree in the field of Human Services or other related field to support and provide assistance to behavioral/mental health patients. However, a High School Diploma is acceptable for entry-level opportunities in this program. JOB BENEFITS Schedule Mon-Fri 8:00 am-5:00 pm or 8:30 am-5:00 pm Full Health/Dental/Vision/Disability Benefits, and 401(k) Matching Non-Profit Organization Student Loan Forgiveness Company Discount Program JOB DUTIES & COMPETENCIES: Provides access to behavioral health services for clients by communicating directly with clients and/or families requesting services in a timely and efficient manner. Makes appointments according to program guidelines. Completes a brief triage screening of potential clients which meets established funders' expectations and regulatory standards. Demonstrates knowledge of the DSM-5 and the ability to identify symptoms that require behavioral health treatment. Links clients with resources that address identified needs, support continuity of care and reduce the likelihood of recidivism. Completes required GP documentation for clinical services timely and accurately into the EMR system in compliance with agency and program guidelines. Keeps supervisor informed at all times of relevant client, program, and community issues. Notifies Managed Care timely of needed authorizations for services as required by guarantors at the time of triage. JOB QUALIFICATIONS: Previous Call Center and/or Intake Experience in a health care setting preferred Computer proficient to navigate through EMR database, MS Word, MS Outlook, and MS Excel. Excellent communication skills in documentation and dictation Bachelor's Degree graduate in Human Services, Psychology, Social Work, Sociology, Behavioral Health, etc. High School Diploma acceptable as entry-level into the program Ability to work in a sitting position for the duration of the shift and operate standard office equipment Mon- Fri 8:00 am-4:30pm

Training Schedule: MON - FRI 8:00 AM - 5:00 PM Regular Schedule Options: * Monday, Tuesday, Wednesday: 9:30 AM - 7:30 PM, Friday: 9:30 AM - 6:30 PM, Saturday: 8:00 AM - 1:00 PM, Thursday: Off * Monday, Tuesday, Wednesday: 9:00 AM - 7:00 PM, Friday: 9:00 AM - 6:00 PM, Saturday: 8:00 AM - 1:00 PM, Thursday: Off * Monday, Wednesday, Thursday: 10:00 AM - 8:00 PM, Friday: 10:00 AM - 7:00 PM, Saturday: 8:00 AM - 1:00 PM, Tuesday: Off * Hybrid option available after 3-6 months of satisfactory performance* This position provides the opportunity to grow into a career in lending. The Call Center Lending Relationship Specialist assists credit union members with their long-term financial goals and planning for their future by providing financial solutions and counseling. This individual engages current and prospective members through telephone support interactions. This role plays a key part in improving the financial lives of Suncoast Credit Union members. Responsibilities * Identify ways to improve members' financial life * Present and explain lending products and services provided by the credit union and its affiliates * Initiate and underwrite consumer loans according to credit union lending policies and procedures * Answer calls in a courteous, professional, and timely manner * Provide a prompt, accurate, and excellent member experience * Interview members to gather information necessary to complete loan applications * Input and process loan requests * Meet minimum monthly goals determined by management * Assess loan applications * Process system approvals and suggest decision recommendations * Serve the community and actively participate in area events representing the credit union Qualifications * High school diploma or equivalent * 1+ years of call center or customer service experience * Bilingual in Spanish preferred * Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines * Accurate, detail-oriented, and organized with task management * Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff * Must be able to maintain a high level of confidentiality Skills * Customer Service * Sales Benefits * Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts * Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage * Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO * Community Involvement: Paid Volunteer Hours * Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at ************************************************ Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at **************************************** Responsibilities * Identify ways to improve members' financial life * Present and explain lending products and services provided by the credit union and its affiliates * Initiate and underwrite consumer loans according to credit union lending policies and procedures * Answer calls in a courteous, professional, and timely manner * Provide a prompt, accurate, and excellent member experience * Interview members to gather information necessary to complete loan applications * Input and process loan requests * Meet minimum monthly goals determined by management * Assess loan applications * Process system approvals and suggest decision recommendations * Serve the community and actively participate in area events representing the credit union Qualifications * High school diploma or equivalent * 1+ years of call center or customer service experience * Bilingual in Spanish preferred * Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines * Accurate, detail-oriented, and organized with task management * Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff * Must be able to maintain a high level of confidentiality Skills * Customer Service * Sales Benefits * Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts * Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage * Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO * Community Involvement: Paid Volunteer Hours * Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at ************************************************ Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at ****************************************

Florida Service Center Based Accountant About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients by designing, building, installing, and maintaining water purification systems in a broad range of commercial and industrial markets. Because we understand that a successful business needs quality employees, we are seeking highly talented and motivated candidates to join our Company where people, integrity, and excellence are essential to our culture. Key Responsibilities: The primary objective as Service Center Based Accountant for the Florida Technical Service Center (TSC) is to manage the Florida TSC's financial activities and transactions. Your primary job responsibilities will include, but are not limited to: Financial Management and Analysis Manage invoicing, pricing, and profitability analysis for contracts, service projects, and sales orders. Conduct audits of Customer Maintenance Contracts and ensure renewal pricing alignment. Oversee collections, financial tracking, and reporting, explaining variances. Operational Efficiency and Process Optimization Collaborate on inventory reconciliation and process optimization. Streamline financial processes, collaborate cross-functionally. Lead Contract Management and reconciliation of quoted to actual hours worked for Service Techs Communication and Collaboration Deliver presentations and collaborate cross-functionally. Performance Tracking and Metrics Establish and track Key Performance Indicators (KPIs) and critical metrics. This summary provides a clear overview of the role's financial focus. Job Type: Full-time, In person, Monday-Friday, 8-5 Benefits: 401(k) with matching Medical, Dental, Life, STD & LTD insurances Health savings account (HSA) Generous paid time off Referral bonus program Tuition reimbursement Pureflow is an equal-opportunity employer and requires post-offer, pre-employment background checks and drug tests on all positions. Please visit our website at ************************ for additional information and to apply online.

Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and enhance the member/program participant's experience by assisting with general inquiries, performing business functions such as membership sales, cancels and adjustments, program registrations, collection of failed drafts and updating account information. When launched, outbound calls will support YMCA growth in areas of program fulfillment and optimization, member satisfaction and value added, process improvement and member retention. The YES Center will be open extended hours to support the Call Center and Family Centers. Hours of operation may vary depending on need. Hours of operation will include early mornings, evenings, weekends and holidays. Ability to work shifts and hours is a necessity. Critical areas of expertise include: * Knowledge of computers and ability to learn software applications * Excellent verbal, interpersonal and problem-solving skills * Working well in team environment * Highly organized and able to multi-task ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: YMCA Engagement and Solutions Center Call Center * Responsible for effectively communicating information to callers regarding general inquiries, Family Center information, membership, programs, and events. * Responsible for learning and following published SOP's in order to optimally support members, program participants and Family Center staff. * Provides excellent customer service and enhances the YMCA experience to guests, members, program participants, and staff. * Reports membership, program, or process concerns, as well as unusual situations or unresolved issues to supervisor. * Ability to work towards common goals and objectives in a collaborative and team-centered environment. * When launched, will perform outbound calls to increase program fulfillment, membership sales, renewals, and other initiatives as developed by Operations. * Perform all duties, tasks and projects as assigned by supervisor. * Assists with other projects as needed and participates in all staff meetings and/or related meetings. * Adheres to all policies, guidelines, rules, and best practices as outlined by the Tampa Metropolitan Area YMCA or directed by supervisor. POSITION REQUIREMENTS: Education/ Experience Required: * High school degree, or equivalent is required. Associate's degree preferred. * Excellent verbal, interpersonal and problem-solving skills * Bilingual in English and Spanish * Ability to work in a fast-paced and constantly-changing environment * Ability to multi-task * Ability to relate effectively to diverse groups of people from all social and economic segments of the community * Ability to handle conflict professionally and manage conflict resolution in a timely manner * Previous customer service, sales or related experience * Knowledge of computers * Must be able to work flexible hours including evenings, weekends, and holidays * Able to learn and understand YMCA membership operating system and call center software Certifications/Trainings Required: * Must obtain within 30 days of employment and maintain current certifications in CPR, First Aid, AED and Oxygen Administration. * Maintain other required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to: * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device * Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting * The employee frequently is required to sit and reach, and must be able to move around the work environment * Ability to lift and move a minimum of 30 pounds * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold * The noise level in the work environment is usually moderate * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed * Must be able to perform all duties and functions of those that are supervised