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  • Medical Claims & Customer Service

    Career Strategies 4.0company rating

    Customer service advocate job in Los Angeles, CA

    This role is customer-facing and is considered a key customer service representative for the Health Organization. The Claims Specialist/Analyst will process health insurance claims and answers calls from the customer (participant members, providers, physicians, hospitals etc.) Adhere to eligibility, claims and call policies and procedures while making sound claim/call decisions. Foster strong relationships through the resolution of customer incoming call requests. Serve our customers by determining requirements, answering inquiries, resolving problems, and fulfilling requests. Come join a prestigious and reputable health plan company! This is a career opportunity to grow your career. Company Benefits: Salary range offered $56,000-$63,000 to start Medical, Dental & Vision Health Insurance is paid 100% by Employer (you can add up to 5 dependents for health coverage, and it costs $50 a month total for dependents coverage). 401K with 2% Employer Match Employer Pension! - Vested after 5 years PTO- 2 weeks - 5 weeks of time off depending on your years with the company Holiday Pay -2 Floating Holidays & you get your Work Anniversary off every year Sick Pay - 12 days a year Career advancement opportunities & the ability to work for a very reputable and longstanding organization. Equal Opportunity Employer
    $56k-63k yearly 3d ago
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  • Customer Success Associate

    Social Native 3.6company rating

    Customer service advocate job in Los Angeles, CA

    Described as the “Uber of Content,” Social Native is a marketplace technology company providing brands the ability to scale high-quality content creation and optimize their cross-channel digital marketing strategies. By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels. Brands like Unilever, Adidas, L'Oréal, Crocs, and Nestlé trust Social Native to enhance their paid and organic social strategies through user-generated content (UGC), branded content, and content editing solutions, ensuring they have the right creative assets to drive engagement and conversions. We are seeking a Customer Success Associate to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively. Key Responsibilities: Client Strategy & Success Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape. Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI's and overall marketing goals. Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning. Account & Revenue Management Maintain and grow client relationships by driving retention, renewals, and expansion opportunities. Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI. Identify opportunities to optimize and scale client programs through tailored solutions and best practices. Cross-Functional Collaboration Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs. Partner with creators to ensure content meets brand expectations and delivers measurable impact. Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements. Qualifications: 1+ years of experience in account management, customer success or customer service, working directly with clients. Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space. Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives. Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations. Analytical mindset, with the ability to interpret data and provide actionable insights. Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving. Social Native Perks: One of the best perks about Social Native is working with amazing talented people! Come see what it's like to work at a fast-paced, venture-backed tech company. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great. Attractive health, dental and vision insurance coverage Competitive compensation structure 401(k) retirement plan Unlimited vacation policy
    $37k-56k yearly est. 5d ago
  • Route Service Representative - Medico Long Angeles

    American Textile Maintenance Co 3.5company rating

    Customer service advocate job in Los Angeles, CA

    We are Southern California's leader in uniform and linen services - family owned and operated since 1932. Our proud heritage of quality service started 89 years ago, and the operation has remained in the family ever since for 4 generations. Medico Professional Linen Service is a uniform and linen service specializing in private practice and medical clinic businesses in the Southern California area. This operation is the largest linen and uniform service specializing in this niche in the United States and is now being mirrored by our industry peers in other regions of the country. Our values of team work, quality, and service have been at the heart of what we do and have strengthened our brands and business relationships. The Route Representative is responsible for servicing the accounts of Medico Professional Linen. Medico Professional Linen Service is a textile rental service organization. Primary responsibility is the customer service of existing and new accounts. If you are career minded and growth-oriented and have aspirations to work for a company that is the leader in quality and service in its industry, then this position is for you. This position is responsible for servicing a broad range of customer accounts. Skills and Abilities: Must have the ability to communicate effectively both verbally and in writing. Required to maintain an eligible driving record. Preferred knowledge and understanding of linen industry. Knowledge and understanding of maintaining route books, route billing and codes. Knowledge and understanding of operating a hand held device. Ability to work well with others and problem solving customer concerns onsite. Must have a professional manner and appearance. Must have exceptional organization and customer service abilities. Must have the ability to learn and participate in group training sessions. Computer literate. Position includes required ability to lift more than 30lbs and required ability to stand and walk for eight or more hours per day. Education: Must have a high school diploma or GED equivalent. Experience: Must have an eligible driving record with at least 5 years driving experience. Class A Drivers preferred. Benefits: Hourly Wage Pension Plan Comprehensive Insurance Program Paid Holidays and Vacation Serious Applicants only! Job Type: Full-time Salary: $23.00 - $26.00 per hour (Class C) $25.00 - $28.00 per hour - Class A Benefits: Dental insurance Health insurance Paid time off Vision insurance Schedule: 10 or 8 hour shift Monday to Friday Must be available weekends Work Location: In person American Textile Maintenance Co. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $23-26 hourly 3d ago
  • Customer Service Representative

    The Phoenix Group 4.8company rating

    Customer service advocate job in Los Angeles, CA

    We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs. Responsibilities Create a welcoming and polished experience for employees, clients, and guests. Deliver responsive, high-touch customer service in person, by phone, and through digital channels. Collaborate with teammates to share responsibilities and maintain seamless operations. Partner with other departments to direct inquiries and resolve issues efficiently. Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination. Safeguard sensitive and confidential information with the highest level of discretion. Qualifications At least 3+ years of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work A customer-first mindset, with the ability to handle requests thoughtfully and professionally. Initiative and sound judgment to manage situations independently when needed.
    $33k-43k yearly est. 5d ago
  • Loan Servicing Associate

    Royal Business Bank 4.1company rating

    Customer service advocate job in Los Angeles, CA

    Performs loan servicing functions; complies with all Bank lending policy and procedures, and regulations which apply within the scope of the position, including Bank Secrecy Act. Perform loan servicing from new loan barding, process and monitor loan payment transactions, payoff demand requests, loan payoffs, insurance tracking and rate changes; Coordinate daily activities and functions of loan servicing to ensure proper interpretation and implementation of all regulatory requirements and bank policies; Assist customers and staff with loan-related inquiries; Perform loan account maintenance; Ensure compliance with all applicable government, investors, and bank regulations; Perform other duties as assigned QUALIFICATIONS EDUCATION: AA degree or equivalent EXPERIENCE: No experience required. Experience in mortgage servicing/lending is a plus SKILLS/ABILITES Strong interpersonal and customer service skills Positive attitude PC proficiency in Microsoft Office Detail-oriented and follow-through skills. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. WHY WORK FOR US? Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago, and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to: Medical insurance Vision insurance Dental insurance 401(k) Disability insurance Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
    $36k-43k yearly est. 5d ago
  • Customer Service Representative

    Kelly 4.1company rating

    Customer service advocate job in Pasadena, CA

    IHSS Customer Service Specialist Pay Rate: $27.00 per hour Schedule: Monday-Friday, 8:00 AM-5:00 PM Contract: 6-month contract We are seeking a compassionate and dependable IHSS Customer Service Specialist support high-needs In-Home Supportive Services (IHSS) recipients in Pasadena, CA. This Role focuses on assisting seniors and individuals with disabilities often in urgent or emergency situations by coordinating backup caregiving support and helping clients navigate public assistance programs. Key Responsibilities Respond to inbound calls from IHSS recipients experiencing urgent care needs, including same-day caregiver call-outs. Coordinate and dispatch backup homecare providers to ensure continuity of care. Assist clients in understanding and navigating IHSS, Medi-Cal, and other county or state assistance programs. Connect callers with appropriate community resources and social services. Provide calm, empathetic, and solutions-focused support in high-stress or emergency situations. Maintain accurate case documentation and protect confidential client information. Qualifications Call center experience preferred Experience with IHSS, personal assistance services, homecare, or social services Required Bachelor's degree required in Social Work or a related field (Psychology, Sociology, Counseling, or similar) REQUIRED Strong interpersonal, organizational, and problem-solving skills Ability to work effectively in a fast-paced, in-office environment Apply today and help drive the mission. Send your resume to ************************* Or call Daisy at ************
    $27 hourly 4d ago
  • Customer Service Supervisor

    Leadstack Inc.

    Customer service advocate job in Pasadena, CA

    Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures. Education Requirement: A. High School Diploma or Equivalent Day-to-Day Responsibilities/Workload: Position Summary: We are seeking a dedicated and experienced Supervisor to lead a team of claims advisors with providing in-person support to customers impacted by wildfires. This role is critical in ensuring compassionate, efficient, and accurate service delivery during a high-volume claims intake period. Key Responsibilities: • Supervise daily operations of in-person claims advisor teams at the designated support center. • Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers. • Monitor team performance, customer interactions, and adherence to claims intake protocols. • Provide coaching, real-time support, and conflict resolution for front-line staff. • Escalate complex or sensitive customer issues to appropriate internal teams. • Collaborate with program leadership to ensure service levels meet KPIs. • Maintain accurate documentation of team activities, customer feedback, and operational metrics. • Ensure compliance with safety, privacy, and utility-specific policies. Required Skills/Attributes: Required Qualifications: • High school diploma or equivalent (Associate's or Bachelor's degree preferred). • Minimum 2 years of supervisory experience in customer service, preferably in-person or field-based. • Strong leadership and coaching skills, especially in high-stress or crisis environments. • Excellent interpersonal and communication skills. • Experience working with vulnerable populations or in emergency response settings. • Proficiency in basic digital tools (e.g., CRM systems, document handling platforms). • Experience in utility services, insurance claims, or healthcare. Desired Skills/Attributes: • Bilingual (Spanish or other languages) a plus. • Familiarity with trauma-informed customer service practices.
    $36k-51k yearly est. 2d ago
  • Licensed Insurance Customer Service

    Afshin Cohen-State Farm Agency

    Customer service advocate job in Beverly Hills, CA

    Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Please submit your resume and we will follow up with the next steps. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Salary plus Bonus Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $75k-164k yearly est. 3d ago
  • General Customer Service Job Family $17.87-20.00

    Jons Marketplace 4.5company rating

    Customer service advocate job in Glendale, CA

    Jons Marketplace currently has positions available in the General Customer Service job family. The General Customer Service job family has several customer service positions with the primary focus on following Jons Marketplace customer service standards, safety guidelines and supporting all company policies applicable to the position. Any of the following positions may be available: Cashier, Floral Clerk, Frozen Food Clerk, Grocery Clerk, Non-Foods Clerk, Produce Clerk, Service Deli Counter Clerk, Customer Service Booth Person and Scan File Clerk.
    $43k-65k yearly est. 60d+ ago
  • Airline Customer Service Agent - Chinese/English Speakers LAX

    Pacific Aviation 4.1company rating

    Customer service advocate job in Los Angeles, CA

    Job DescriptionAirline Customer Service Agent - Chinese/English Speakers On-site | Operations | Pacific Aviation | Part Time Los Angeles, California, United States Do you thrive on helping others, have the charm to make anyone feel at ease, and the language skills to connect with our Chinese-speaking travelers? If so, Pacific Aviation is looking for enthusiastic individuals to join our team at LAX as Airline Customer Service Agents-and we're especially seeking bilingual Chinese/English speakers who can turn travel challenges into positive experiences! We're Pacific Aviation-the dedicated team behind seamless airport experiences. As the friendly face passengers rely on, you'll be the helping hand that ensures every traveler feels supported and valued. Whether it's assisting at check-in or guiding them at the boarding gates, you'll play a vital role in creating memorable travel moments. Your Mission: As an Airline Customer Service Agent, you'll be the guiding star that helps passengers navigate their travel journey. Here's how you'll make an impact: Warm Welcomes & Friendly Farewells: Greet passengers with a smile at the check-in counters, ensuring they feel valued from start to finish. Boarding Pro: Make clear, accurate announcements, check travel documents, and assist with boarding and deplaning for both domestic and international flights. Travel Expert: Provide accurate directions, answer questions, and help passengers feel confident navigating the airport. Team Collaborator: Work closely with teammates, airline personnel, and supervisors to ensure seamless operations and exceptional service. Note: This role involves standing and walking for the majority of your shift. Why You'll Love This Role: You won't just be assisting passengers; you'll be the reason they feel welcomed and supported on their journey. You'll get to meet people from around the world, grow professionally, and be part of a dynamic, inclusive team at one of the world's busiest airports. Requirements What You Bring: Bilingual Brilliance: Fluency in both Chinese (conversational and written) and English to provide clear communication and exceptional service. Team Spirit: You thrive in a team environment and love working collaboratively to achieve common goals. Growth Mindset: You see challenges as opportunities to learn and grow. Professionalism: You carry yourself with confidence, courtesy, and care. Attention to Detail: You ensure accuracy and efficiency in all tasks, from documentation checks to passenger assistance. Flexibility & Reliability: Available for part-time shifts, including mornings (5:00 AM - 12:00 PM), afternoons (1:00 PM - 8:30 PM), and evenings (4:30 PM - 10:30 PM). You must be available at least four (4) days per week, including weekends and holidays. Positive Attitude: You bring a “whatever it takes” mindset to keep things running smoothly. Legal Eligibility: Authorized to work in the U.S. without sponsorship. Benefits Pay: $22.50 per hour Health & Wellness: Access to medical, dental, and vision benefits. Financial Security: 401(k) program with company contribution. Work-Life Balance: Paid time off to relax and recharge. Growth & Learning: Paid training to set you up for success. Team Perks: Referral Bonuses: Bring your friends along for the ride! Cell Phone Reimbursement: Stay connected with ease. Parking Discounts: Because your commute should be hassle-free. Uniforms Provided: Look sharp without the extra expense.
    $22.5 hourly 28d ago
  • Part-Time Customer Service Agent

    Envoy Air Inc. 4.0company rating

    Customer service advocate job in Los Angeles, CA

    Come and work for Envoy Air, an American Airlines Group Company, at (Los Angeles International Airport) and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $30.15 / hr Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. We can recommend jobs specifically for you! Click here to get started.
    $30.2 hourly Auto-Apply 8d ago
  • Airport Customer Service Agent - UA

    GAT 3.8company rating

    Customer service advocate job in Burbank, CA

    As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays
    $31k-39k yearly est. 9d ago
  • Customer Service Associate

    Neolife

    Customer service advocate job in Commerce, CA

    Customer Service Associate (Field Support) Purpose of the Role The primary purpose of this position is to provide exceptional service to NeoLife Independent Promoters. Build long term relationships by providing encouragement, motivation, and support to Promoters, as well as educating Promoters on the essential tools to build their business. Key Responsibilities Include, but are not limited to the following. Other duties may be assigned as needed to meet business needs. Process Promoter orders and applications that are mailed, faxed and emailed, with the utmost accuracy and give exceptional service. Handle inbound and outbound calls for Distributors with a caring, friendly, positive attitude. Research and answer questions through direct/written correspondence. Assist Promoters with returned products due to dissatisfaction, defect, etc. and maintain a Quality Control Log that is sent to our local manufacturing plant on a monthly basis of products returns complaints. Submit product questions to the Product Management Department, if not able to find the answers in Q&A data base that is available for Field Support. Maintain accurate records for reference, e.g.: daily situation logs, referrals log, update association renewals, master file maintenance, 18-month log, log questions from incoming Promoter calls. Referrals - assignment of referrals to Director and above and maintaining a log in order to have proper follow-up on all referrals. Work with the following departments: The Design Team, Product Management Department, International/Recognition, Field Support Center and Warehouse to appropriately respond to Promoter requests. Generate calls for promotional contests, surveys and special event changes, etc. Month-end close, provide guidance to Marketing Plan Qualification, including contest and incentives. Good understanding of the Compensation Plan, contests, events and company philosophy to provide exceptional service. Participate in the annual 1099 reporting and research questions from Promoters regarding same. Back up support for Promoter Accounts, in daily balancing, credit memos, etc. Ability to train new employees on all procedures pertinent to Field Support Department Knowledge of Company for touring Promoters and their new prospects. Back up support for Promoter Web specialist that maintains Promoter's own NeoLife websites. Attendance and punctuality are essential to this position. Special projects as assigned. Competencies for Success Excellent verbal and written communication skills. Must be detail oriented and thoroughness in completing tasks. Ability to work effective within a team or independently with minimal supervision. Good interpersonal skills; telephone etiquette; and good organizational skills. Must possess good keyboarding skills, have PC experience, and familiar with Windows PC applications and MS Offices, which includes the ability to learn new computer system applications. Ability to navigate a computer while on the phone. Must have the ability to work under pressure in a fast-paced environment while handling multiple tasks, including ability to understand multiple products and multiple levels of benefits within each product. Must be dependable and punctual in attendance. Ability to work early mornings, late evenings, and weekends, if needed Must be fluent in speaking in Spanish Measures of Success Average ticket time handling Customer satisfaction Product upsells Resolve cases within first interaction Experience An associate's or bachelor's degree is a plus. Minimum of three years customer service experience. Physical Demands & Work Environment The physical demands and the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to talk, stand, walk, kneel, bend, pull, feel, reach, grasp, crawl, hear, and/or climb stairs. The employee is required sit for extended periods of time and is required to operate telephone and software via computer. The employee is required to have the ability to lift or carry up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. The noise levels are usually moderate. About NeoLife At NeoLife, we give everyone the power to live healthier and happier lives. We are a world-wide nutrition company operating in over 50 countries and in business since 1958. For over 60 years, generations of families around the world have trusted NeoLife to provide leading-edge formulas that are based in nature and backed by science, using only the finest and safest non-GMO ingredients for nutrition supplements, earth-friendly home care, and organic skin care. We believe that the right decisions about our bodies and our homesdeciding what to put into them and what to keep out of themare among the most important decisions of our lives. When it comes to our health, and the health of our children and families, there is simply no room for compromise. Other companies gain legitimacy and brand awareness with ads on TV and splash marketing campaigns, but we do it through our network of Independent Promoters. Through people. Because we believe in people. So instead of paying advertisers, we offer a business start-up opportunity where we compensate Promoters for sharing NeoLife and give them the tools and support for success. Through our global community of passionate leaders, we will be the single biggest force behind ending the trend of poor health and poverty, one person, one family at a time. Compensation details: 19-20 PI6db0c849c023-31181-39395452
    $33k-45k yearly est. 8d ago
  • Customer Retention Specialist - State Farm Agent Team Member

    Jessica Sawyer-State Farm Agent

    Customer service advocate job in Thousand Oaks, CA

    Job DescriptionBenefits: 401(k) Bonus based on performance Flexible schedule You May Be a Great Fit as a Customer Retention Specialist at Jessica Sawyer Insurance Agency.if: You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. Youre a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide, making customers feel understood while confidently recommending solutions. Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address: 175 E. Wilbur Rd. Ste. 102, Thousand Oaks, CA 91360 At Jessica Sawyer Insurance Agency, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us. Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance. Responsibilities Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications Strong interpersonal and problem-solving abilities. Effective communication and listening skills. Detail-oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses. - having licenses in place, preferred
    $33k-46k yearly est. 6d ago
  • Customer Support - Merchant Services

    Source One Payment Solutions 3.8company rating

    Customer service advocate job in Commerce, CA

    JOB HOURS: Monday - Friday 9am - 5pm Source One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to merchants throughout the U.S. states. JOB DESCRIPTIONThe Merchant Account Support Agent will be part of our Operations Department and will be responsible for supporting the business and technical needs of our growing merchant base. You will be assisting existing merchants with their merchant services accounts through e-mail, phone calls and the CRM as well as assisting and providing sales agent support. RESPONSIBILITIES AND DUTIES Provide extraordinary client service to merchants via inbound phone calls, email or chat. Provide extraordinary service and sales support to agents and partners. Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations. Answer merchant questions and resolves customer support problems related to billing, account management and troubleshooting. Help to ensure incoming requests are handled in a timely manner and communicating with other departments, managers, and Business Consultants. Thoroughly describe and document work using call ticketing systems. Update the ticketing system and advance tickets with current status of all ongoing issues and Merchant Contacts. Ongoing on the spot training and updates for Business Consultants. Assisting with the installation of equipment and services for merchants SKILLS NEEDED Customer service experience required. Prior experience in call center, financial industry or ecommerce environments is preferred. Confirmed commitment to quality and customer service. Strong customer service skills and follow-thru skills. Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving, and multi-tasking skills required. Punctual, regular and consistent attendance. Bi-lingual (Spanish) is a plus but not required. Computer Skills, including Microsoft Office and Outlook. Proven prior CRM or database experience is preferred. 2+ years Customer Service/Technical Support experience preferred, but not required. Experience in the banking or credit card processing industry preferred, but not required. REQUIRED EDUCATION AND EXPERIENCE High school diploma or equivalent is required Knowledge of customer service core principles and practices. Job Type: Full-time Salary: $12.00 to $17.00 /hour
    $12-17 hourly 14d ago
  • Customer Service

    Advantage Resourcing

    Customer service advocate job in Santa Fe Springs, CA

    Advantage Resourcing provides workforce recruiting and placement services. As one of the world's leading staffing companies, our primary objective is clear-cut: To perfectly align the best people with appropriate positions around the globe. Through contingent, contract and direct hire services, the specialized recruiters at Advantage Resourcing place career-minded people in a wide variety of jobs in different fields. Advantage Resourcing offers a number of services to help you find the job for you. Regardless of the career stage you may be in-identifying work interest, searching for that first job, looking to take the next step-Advantage Resourcing can help you discover the personal and career success you desire. Job Description Great Opportunity! Seeking a great Customer Service Rep. The position is Temp to Hire. Medical and Dental benefits. 401K. Duties and Responsibilities include the following. Other duties may be assigned. 1. Answer incoming sales calls via telephone, written inquiries and facsimile requests. 2. Promote and effectively sell company products using established company sales techniques. 3. Clarify and fulfill customer requests/needs by presenting various selections of products and services & providing pricing & information as requested. 5. Understand and respond to customer delivery needs by interfacing with internal personnel. 6. Monitor customer jobs (orders) & appropriately communicate with customers. 7. Understand and support established sales policies and procedures to provide proper and effective treatment to customers. 8. Relate new product ideas and product opportunities to management for evaluation. 9. Emphasize saleable services of products to include quality and ability to meet customer specifications. 10. Review, prepare & process all paperwork for orders to include sales contracts, prints, terms & conditions and any other related documentation. Ensure all documentation is prepared in a complete manner to correctly produce the product. 11. Resolve customer concerns in an expeditious and tactful manner. 12. Perform other related duties as assigned. Skills: Oral Communication Skills Written Communication Skills Interpersonal Communication Skills Customer Service Diplomacy Math Aptitude Organizational Skills Negotiations Professionalism Presentation Time Management Blueprint reading. Parts such as metal, plastic or rubber would be extremely helpful. ISO Quality Systems will also be helpful. Education/Experience: Bachelor's Degree. Prior sales experience helpful. Additional Information Company Perks- As an Advantage Resourcing employee, you will also receive great benefits, including:  Optional health benefits, including medical, dental, vision, and group life insurance.  Competitive weekly pay
    $31k-38k yearly est. 19h ago
  • Security Operations Center Operator

    Academy of Motion Picture Arts and Sciences 3.3company rating

    Customer service advocate job in Los Angeles, CA

    Job Description Department: Safety and Security Reports to: Manager, Safety and Security Job Type: Full-time - Regular Job Classification: Hourly (Non-exempt) Workplace Location: Los Angeles - Academy Museum Compensation: $23.84 per hour Summary/Objective: The Security Operations Center (SOC) Operator is responsible for monitoring equipment and devices that include cameras, security access and anti-theft devices, intrusion, radio communication, and fire life safety systems. You will maintain the daily Security Operations log, report any deviations from normal operations to a supervisor, and dispatch resources to calls for service, emergencies, earthquake recovery, and fire protection measures according to AMMP Security Operations Center procedures. In addition, Security Operations Center Operators may be scheduled to work Safety and Security Associate posts, which involve patrolling the museum on foot and working static posts such as the staff entrance and the museum store. This position is hiring for two shifts: Swing Shift: 2:00 p.m. - 10:30 p.m. Shift is scheduled Thursday through Monday, with Tuesday and Wednesday off. Essential Functions of the Job: Be assigned to a regular SOC post or special post; assignments may change daily and without notice. Monitor security surveillance cameras, access control, and art protection systems. Answer phones and operate an IP-based telephone system. Operate a radio and use multi-channel communications. Complete call logging, data entry and provide detailed documentation (e.g., Officer Dispatch, Incident Reporting). Provide after-hours operations support. Ensure procedures and protocols are in place to effectively respond to incidents, alarms, notifications, and calls. Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, and radio systems. Ensure all systems within the SOC are functioning properly. Evaluate information and respond with the appropriate communication and dispatch procedures. Maintain discretion when sensitive and confidential information is revealed. Retain and retrieve information in the form of policies, bulletins, verbal reports, and training. Remain calm in emergency situations. Participate in daily roll call and training. When assigned a non-SOC post, the operator will: Maintain high visibility while on assignment. Maintain a positive, empathetic, and professional attitude towards guests. Patrol assigned areas on foot, conduct security tours assisted by electronic device as assigned to ensure personnel, visitors, building, and exhibitions security. Greet visitors, provide information, direction, and other assistance to ensure a positive visitor experience. Assist visitors and staff in the safe evacuation from the building. May respond to incidents and emergency calls according to Academy Museum policy. Enforce Academy Museum security policies and procedures using good judgment and excellent public relations skills. Refer unresolved concerns or issues to shift supervisor. Ensure all scheduled business appointments are verified and properly directed to staff or museum department upon arrival. Monitor activity and immediately report any discrepancies observed (e.g., suspicious activity, security breaches, facility and safety hazards, and emergency situations). Contact emergency responders, such as police, fire, and/or ambulance personnel, as required. Required Competencies: A high school diploma or equivalent certificate of completion. 1+ years of experience as a Security Operations Center Operator or Control Room Operator required. A California BSIS guard card. Demonstrated a high level of competency with advanced computer systems (e.g., hardware, software, and networks). An average typing speed of 45WPM. Demonstrated ability to operate radio, telephone equipment, and/or console monitors. Basic working proficiency in operating Security and Mass Communications (e.g., Genetec, Forteco, Guardtek, Everbridge). Intermediate proficiency in using MS Word and Excel documents and navigating and using MS Outlook email. Flexibility to work various shifts including weekends and holidays. A commitment to diversity, equity, accessibility, and inclusion. Physical Demands: Remain in a stationary position at a computer terminal for an extended period. When outside of the operations center, this position requires walking and standing for long periods (up to 7 hours per shift). Additional Information: The interview process may include an assessment designed to provide insight into a candidate's communication and observation skills. Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture. Our Benefits: Comprehensive medical, dental, and vision coverage. 15 days of PTO, plus company-paid holidays. Additional time off including summer hours, winter hours, and a cultural floating holiday. Paid sick leave. Paid parental leave. 401k retirement plan with a company match Clean Air Commuter Program Employee Assistance Program through CompPsych Guidance Resources. Wellness benefits through Cigna Healthcare. Free access to 16,000+ online courses through LinkedIn Learning Free Academy membership screenings Free tickets and screenings at the Academy Museum Employee discounts through LifeMart and Working Advantage @museum LI Powered by JazzHR 4NPAyqsYOJ
    $23.8 hourly 4d ago
  • Route Service Representative - Medico South Gate

    American Textile Maintenance Co 3.5company rating

    Customer service advocate job in South Gate, CA

    We are Southern California's leader in uniform and linen services - family owned and operated since 1932. Our proud heritage of quality service started 89 years ago, and the operation has remained in the family ever since for 4 generations. Medico Professional Linen Service is a uniform and linen service specializing in private practice and medical clinic businesses in the Southern California area. This operation is the largest linen and uniform service specializing in this niche in the United States and is now being mirrored by our industry peers in other regions of the country. Our values of team work, quality, and service have been at the heart of what we do and have strengthened our brands and business relationships. The Route Representative is responsible for servicing the accounts of Medico Professional Linen. Medico Professional Linen Service is a textile rental service organization. Primary responsibility is the customer service of existing and new accounts. If you are career minded and growth-oriented and have aspirations to work for a company that is the leader in quality and service in its industry, then this position is for you. This position is responsible for servicing a broad range of customer accounts. Skills and Abilities: Must have the ability to communicate effectively both verbally and in writing. Required to maintain an eligible driving record. Preferred knowledge and understanding of linen industry. Knowledge and understanding of maintaining route books, route billing and codes. Knowledge and understanding of operating a hand held device. Ability to work well with others and problem solving customer concerns onsite. Must have a professional manner and appearance. Must have exceptional organization and customer service abilities. Must have the ability to learn and participate in group training sessions. Computer literate. Position includes required ability to lift more than 30lbs and required ability to stand and walk for eight or more hours per day. Education: Must have a high school diploma or GED equivalent. Experience: Must have an eligible driving record with at least 5 years driving experience. Class A Drivers preferred. Benefits: Hourly Wage Pension Plan Comprehensive Insurance Program Paid Holidays and Vacation Serious Applicants only! Job Type: Full-time Salary: $23.00 - $26.00 per hour (Class C) $25.00 - $28.00 per hour - Class A Benefits: Dental insurance Health insurance Paid time off Vision insurance Schedule: 10 hour shift Monday to Friday Must be available weekends Work Location: In person American Textile Maintenance Co. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $23-26 hourly 8d ago
  • Customer Service Lead

    The Phoenix Group 4.8company rating

    Customer service advocate job in Los Angeles, CA

    Key Responsibilities Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization Provide polished, high-touch service to all visitors and external guests Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests Train and support team members on established processes, tools, and workflows Foster a collaborative team environment where ownership and accountability are shared across all agents Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times Qualifications We're interested in candidates who: Communicate clearly and professionally, both verbally and in writing Consistently deliver exceptional customer service and take pride in exceeding expectations Demonstrate sound judgment and the ability to assess situations and take initiative independently Has had previous management or lead experience in a customer support role And who have: A high school diploma or equivalent At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customer service environment Administrative experience, preferably within a professional services or corporate setting The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
    $36k-46k yearly est. 4d ago
  • Airline Customer Service Agent - Chinese/English Speakers LAX

    Pacific Aviation 4.1company rating

    Customer service advocate job in Los Angeles, CA

    Airline Customer Service Agent - Chinese/English Speakers On-site | Operations | Pacific Aviation | Part Time Los Angeles, California, United States Do you thrive on helping others, have the charm to make anyone feel at ease, and the language skills to connect with our Chinese-speaking travelers? If so, Pacific Aviation is looking for enthusiastic individuals to join our team at LAX as Airline Customer Service Agents-and we're especially seeking bilingual Chinese/English speakers who can turn travel challenges into positive experiences! We're Pacific Aviation-the dedicated team behind seamless airport experiences. As the friendly face passengers rely on, you'll be the helping hand that ensures every traveler feels supported and valued. Whether it's assisting at check-in or guiding them at the boarding gates, you'll play a vital role in creating memorable travel moments. Your Mission: As an Airline Customer Service Agent, you'll be the guiding star that helps passengers navigate their travel journey. Here's how you'll make an impact: Warm Welcomes & Friendly Farewells: Greet passengers with a smile at the check-in counters, ensuring they feel valued from start to finish. Boarding Pro: Make clear, accurate announcements, check travel documents, and assist with boarding and deplaning for both domestic and international flights. Travel Expert: Provide accurate directions, answer questions, and help passengers feel confident navigating the airport. Team Collaborator: Work closely with teammates, airline personnel, and supervisors to ensure seamless operations and exceptional service. Note: This role involves standing and walking for the majority of your shift. Why You'll Love This Role: You won't just be assisting passengers; you'll be the reason they feel welcomed and supported on their journey. You'll get to meet people from around the world, grow professionally, and be part of a dynamic, inclusive team at one of the world's busiest airports. Requirements What You Bring: Bilingual Brilliance: Fluency in both Chinese (conversational and written) and English to provide clear communication and exceptional service. Team Spirit: You thrive in a team environment and love working collaboratively to achieve common goals. Growth Mindset: You see challenges as opportunities to learn and grow. Professionalism: You carry yourself with confidence, courtesy, and care. Attention to Detail: You ensure accuracy and efficiency in all tasks, from documentation checks to passenger assistance. Flexibility & Reliability: Available for part-time shifts, including mornings (5:00 AM - 12:00 PM), afternoons (1:00 PM - 8:30 PM), and evenings (4:30 PM - 10:30 PM). You must be available at least four (4) days per week, including weekends and holidays. Positive Attitude: You bring a “whatever it takes” mindset to keep things running smoothly. Legal Eligibility: Authorized to work in the U.S. without sponsorship. Benefits Pay: $22.50 per hour Health & Wellness: Access to medical, dental, and vision benefits. Financial Security: 401(k) program with company contribution. Work-Life Balance: Paid time off to relax and recharge. Growth & Learning: Paid training to set you up for success. Team Perks: Referral Bonuses: Bring your friends along for the ride! Cell Phone Reimbursement: Stay connected with ease. Parking Discounts: Because your commute should be hassle-free. Uniforms Provided: Look sharp without the extra expense.
    $22.5 hourly Auto-Apply 60d+ ago

Learn more about customer service advocate jobs

How much does a customer service advocate earn in Quartz Hill, CA?

The average customer service advocate in Quartz Hill, CA earns between $29,000 and $43,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average customer service advocate salary in Quartz Hill, CA

$36,000
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