Customer service advocate jobs in Salinas, CA - 464 jobs

Do you love developing and nurturing great relationships? As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S Location: Remote from Bay Area, SFC, CA Qualifications: Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients. Strong understanding of working with VMS and MSP based accounts. Any experience working with a Hybrid/Offshore delivery model will be a plus. Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side. Strong interpersonal and communication skills. Excellent negotiation and problem-solving abilities. Excellent reputation and relationship-building skills. Ability to work in a fast-paced, target-driven environment. Must be a self driven and highly motivated individual. Proficiency in using applicant tracking systems (ATS) and other relevant software. Key Responsibilities: Be the single point of contact for our Fortune 500 clients Build long-term client partnerships to understand their challenges and provide solution. Maximize market share with a client to make us their trusted staffing supplier. Qualify new job orders and work with the delivery lead for better coverage and support. Present candidates to Hiring Managers and follow up for feedback . Coordinate with Client to schedule candidate interviews and onboarding. Coordinate with recruiting team including screening, orientation, and placement of candidates. Use CRM/ATS (Job Diva) to manage activities. Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads. Additional Requirements: Must be open to travel across the country, especially locally, and support clients from their offices. Availability to work outside regular office hours, if needed. Benefits of working at N2S: Uncapped Commissions 100% Contribution to Health/Dental/Vision

About the Role We are looking for a Product Expert to provide exceptional technical support to our customers. As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer internally. You will provide personal attention and advocate for customers' needs while serving as their first line of help. We take pride in providing stellar, high-touch technical support throughout the customer lifecycle, and the Product Expert is the face and heart of the customer experience! You will: Become a deep expert in the Omni product & best practices Assist Omni's customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked Stay up to date on the latest product improvements & roadmap Give voice to customer needs in internal discussions with Product and Engineering. Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product. Surface feature requests and reproduce and report bugs reported by Omni users Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service. Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful. About you Love learning and problem solving; enthusiastic about helping and teaching others Strong communication skills, both written and oral Desire to work directly with customers on a daily basis Passionate about working with and talking about data Strong SQL skills; knowledge of SQL for analytics 1+ years experience in data analytics and/or business intelligence preferred This role is based in our Santa Cruz office, and allows for a hybrid schedule with 3 days/week in office. Why Join Us Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data Health, dental, and vision insurance 401(k) Plan Unlimited PTO

The primary role of the Golf Customer Service Representative is to provide guest service at various parts of the operation; bag drop, 18th green and any other surrounding areas. The individual will greet guests and visitors, assist with golf bags upon arrival/departure and participate in all aspects of the operation with an emphasis on guest service. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Greet each guest in a polite, friendly manner. * Assist guests with golf bags at bag drop. * Constantly patrol area to offer assistance to guests carrying their own bag. * Drive and keep range shuttle clean. * Keep area clean around the Cart Barn and Pro Shop. * Count and clean rental sets, clean clubs and guest shoes as requested. * Assist in cleaning and returning golf cars to cart barn. * Assist the first tee starter and tee captain as needed. * Guest bag transfer and storage procedures * Comply with Pebble Beach Company safety and health policies and procedures. * Set-up for Pebble Beach Golf Academy events if requested. * Understanding of job content and timely completion of routine tasks. * Achievement of stated goals and familiarity with Pebble Beach Company policies and procedures. * Projection of positive attitude and professional demeanor at all times. Other possible duties include: * Maintain cleanliness and order on the driving range and surrounding areas by sweeping, straightening tees, and ropes, and emptying trash containers. * Keep practice bunker raked and the practice green clean of balls when needed. * Ball gathering, ball cleaning, and operation of the ball washing machine. * Drive and operate ball picker. * Seed and top-dress range surface when needed. Absolutely Required Skills: * Friendly and willing to work hard. * Must be at team player. * Attention to detail is required. * Able stay on task with limited supervision. * High School diploma and must be 21 years of age or older. * California driver's license with less than 2 points. Desired Skills: * Golf background preferred. Why work for Pebble Beach Company: * Competitive Pay: $17.00/hour. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Join our “DevOps for Content” revolution as we partner with global brands and agencies to transform their end-to-end creative workflows - from ideation to activation - to deliver AI-powered content services with speed, scale, and governance. We are inventing new applications and solutions to unlock the GenAI-powered Content Supply Chain. As the Head of Customer Engagement, you'll build and inspire a team of highly skilled AI Engagement Managers who lead our enterprise customers as hands-on AI strategists, product managers, and executive customer leaders, inventing new products and driving fast time to measurable value. You will also lead and scale a team of Program Managers who orchestrate across Adobe and our partners to ensure the successful launch of 0à1 product & innovation opportunities and our most complex, transformational engagements. This role requires strong leadership and strategy consulting skills, an understanding of AI solutions (first-party and third-party models), and exceptional customer-centricity to drive rapid adoption and value realization for our most strategic customers. You'll serve as the ultimate customer advocate, originating net-new products while also driving rapid feedback loops with Product. If you're energized by scaling teams, innovating rapidly, and translating AI research into real-world value, this is your stage! What You'll Do Create the Future: Recruit, coach, and empower a team of high-performing AI Engagement and Program Managers; define success metrics, playbooks, and new operating models. Customer-Centricity Leadership: Lead the team to drive enterprise-scale creative and content transformations using Adobe solutions and third-party models as a catalyst for organizational change. Act as an executive sponsor for key accounts, ensuring alignment across DX/DME, Product, Engineering, Customer Success, and Enablement. Product Leadership: Function as a continuous product innovation engine-originating and launching 0à1 product opportunities while also feeding repeatable customer solutions and use cases straight into the product roadmap to accelerate growth. Develop repeatable and scalable digital and AI transformation strategies using Adobe's AI technologies/first-party models and third-party models to solve complex business challenges for enterprise customers. Value Realization and Adoption: Establish proven approaches to measure and articulate value across the customer base. Surface insights on areas of differentiated value and opportunities to implement faster. Scale successful adoption strategies and tactics and address challenges holding us back from more success. Stay ahead of AI Trends: Stay current on advancements in generative AI, creative tooling, and performance marketing to continuously evolve team capabilities and offerings. Ensure Operational and Delivery Excellence: Embed governance, quality, and performance metrics into every engagement, driving continuous team improvement against critical metrics. Champion cross-functional collaboration by dismantling silos and encouraging a culture of shared ownership and alignment across teams. Cultivate Culture: Foster a high-performance, product management and customer-obsessed culture by mentoring your team with positivity, accountability, and growth paths. Evangelize & Scale: Share standard methodologies, lead internal workshops, and catalyze generative AI adoption across Adobe's pre-sales, post-sales, and customer success teams. What You Bring Seasoned Customer & Product Leader: 15+ years in customer-facing roles within management consulting and product management. 10+ years in team leadership roles. Experience with martech software vendors is preferred. Customer-Centricity: Always prioritizing the customer and their needs and expectations first in everything you do. You are outstanding at crafting and encouraging a culture of customer-centricity among your team and your extended ecosystem. GenAI & Platform Expertise: Understanding and experience with Adobe Firefly, Adobe Experience Cloud, Adobe Creative Cloud, GenStudio for Performance Marketing, Custom Models, third-party AI models, and Cloud platform technologies. Practitioner Experience: Adept at translating customers' business requirements into solutions and effectively positioning solution value. Proven ability to understand customer goals and align them with high-impact features and capabilities of Adobe solutions. Executive Presence: Outstanding communicator who simplifies complex AI concepts for C-suite customers and influences strategic decisions. Talent Builder: Skilled in recruiting diverse engagement and program managers; passionate about mentorship, career growth, and encouraging cross-team collaboration. Owning the Outcome: Ability to assess delivery execution performance and continuously improve impact. Constantly seeking better, faster, and more innovative ways to solve problems using GenAI technology. Proven track record of breaking down organizational silos to ensure the best customer outcome is a must. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $205,600 -- $410,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $283,400 - $410,300 In New York, the pay range for this position is $283,400 - $410,300 In Illinois, the pay range for this position is $245,600 - $355,700 In Washington, the pay range for this position is $254,500 - $368,500 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Universal Audio is looking for a talented Technical Support Representative to join our growing team. This person will provide pre and post-sale technical support for UA's product line of connected digital interfaces, guitar products, analog equipment and on-line store. The ideal candidate for this position will have extensive knowledge of guitar products, support and lore. This is done via online request, telephone support and via self-service tools. Responsibilities Assist all Universal Audio customers and incoming inquiries as required Provide UA product installation support and troubleshooting for Windows and MAC based computers Provide configuration and troubleshooting of Windows and MAC based computer systems and DAWs to customers Generate knowledge base entries, both written and in video tutorial formats Communicate directly with customers either by telephone, chat, on line requests, or service requests Respond to customer inquiries, complaints, and service requests within specified department metrics Handle and resolve or appropriately escalate customer complaints to achieve high customer satisfaction interaction scores Obtain and evaluate all relevant information to handle inquiries and complaints Process replacement parts orders Provide customers with presales product and service information Provide support to customers to help resolve potential account issues, including research of on line purchases Communicate and coordinate with internal departments as required Provide Return Material Authorizations (RMA) in accordance with warranty standards, internal policies or for approved sales returns Coordinate the handling of RMA, and service requirements through the distribution channel Requirements Communication skills - English, verbal and written. In addition, region specific language as required by position. Problem analysis and problem-solving Attention to detail and accuracy Ability to translate support transactions and provide data collection to categorize interactions Adaptable, initiative, tolerant, empathetic, and with a positive approach to customer's needs Experience with use of UAD-2/Apollo hardware products. Experience with UA Software: UA Console and LUNA recording software. Ability to lift 20 pounds Must be able to sit for extended periods Available to work overtime and weekends when required. Have access to high speed internet connection to accommodate working remotely Have an appropriate workspace in your residence, when applicable Have reliable transportation, when applicable Education / Work Experience High school diploma, general education degree or equivalent. Formal recording technology education desirable Advanced Knowledge of customer service principles and practices Advanced Knowledge of configuring and troubleshooting Windows and MAC based computers Knowledge of relevant computer applications “DAW” for use with Universal Audio products (i.e. Cubase, Pro Tools, Nuendo, Ableton Live, Logic Pro, etc.) Knowledge of recording studio hardware/software signal routing principles, and modern recording techniques Knowledge of music production, sound design, basic principles of sound Knowledge of guitar rig configuration, signal routing, pedal board set up, and effects

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Training & development Job Summary Santa Cruz Appliance Repair is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities: Help customers with appliance sales purchase Receive incoming calls in a professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Qualifications: Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Able to lift 75 lbs. Benefits/Perks Full time position with benefits Growth and Career Advancement Opportunities Great Working Environment 401(k) matching Health and dental Aflac supplemental insurance Paid holidays and paid sick

Benefits: Competitive salary Flexible schedule Opportunity for advancement Training & development Tuition assistance Benefits/Perks Full-time hours (part-time manageable for first 30-90 days) PPE provided (Personal protective equipment) Competitive Wages Continuing education programs Making a difference in the lives of those dealing with medical illnesses and age-related complications Career Advancement Free education and training with QPath Career Pathways Program Company OverviewQualicare Homecare Southwest Silicon Valley is looking for compassionate, caring, and reliable individuals to join our family as Care Coordinators. Qualicare SWSV offers home care services that focus on providing the best quality of life for our clients and peace of mind for their families. Job Summary The Care Coordinator is accountable and responsible for evaluating client needs, overseeing and monitoring the care delivered, developing an appropriate plan of care, and ensuring the competency of caregivers. The Care Coordinator commits to participate in establishing and implementing the highest standards of care. The Care Coordinator provides leadership and direction in all aspects of client care. She/he functions and participates in the development, implementation, monitoring, and evaluation of client programs and services while upholding Qualicare brand standards. This individual will assist in the delivery of home care services including client assessments, health education/counseling, and follow-up care. Responsibilities Consults with supervisors and staff regarding clients, families, and service programs Ensures compliance with standards of care Conducts in-home assessments and creates care plans for clients Consults with physicians and other care providers related to client care services Performs supervisory visits to clients on a regular basis Conducts employee selection process and supervises the overall performance of staff Participates in quality assurance and organization risk management programs Qualifications Current certificate of competence and in good standing Strong clinical skills Self-directing with the ability to work with little direct supervision Excellent customer service skills Experience with direct employee supervision Flexible work from home options available. Compensation: $60,000.00 - $90,000.00 per year Are you looking for a rewarding career in the healthcare industry? Look no further than Qualicare Home Care, a leading provider of compassionate and personalized care services. As a Great Place to Work certified organization with an impressive 90% approval rating, we pride ourselves on creating a supportive and fulfilling work environment for our dedicated team members. At Qualicare Home Care, we understand that our employees are the heart and soul of our organization. That's why we strive to cultivate a culture of respect, collaboration, and growth, where your skills and contributions are valued and recognized. We believe that by investing in our employees' well-being and professional development, we can provide the highest quality care to our clients. As a member of our team, you'll have the opportunity to make a meaningful difference in the lives of individuals and families in need. Whether it's assisting with daily activities, providing companionship, or delivering specialized healthcare services, your role as a caregiver will be vital in improving the quality of life for those we serve. If you're passionate about providing exceptional care and want to be part of a trusted organization that prioritizes employee satisfaction, Qualicare Home Care is the perfect place for you. Join our team and experience the fulfillment that comes from making a positive impact every day. Apply now and embark on a rewarding career with us.

At Lumilens we are building the critical photonics infrastructure that powers tomorrow's AI supercomputing. From chip-to-chip optical interconnects to scalable photonic engines, Lumilens is unlocking a new era of computing faster, cooler, and massively more efficient. We're a well-funded startup backed by Mayfield and led by veterans who've built and scaled some of the most transformative technologies in the industry. This isn't incremental innovation, it's a ground-floor opportunity to rethink the optical layer from the silicon up. You'll work alongside a team of world-class engineers solving some of the hardest challenges in optics, systems, and scale. Every line of code, every design decision, every breakthrough you help deliver will shape the infrastructure of tomorrow. If you're looking for mission, momentum, and the chance to make an outsized impact jump on the rocket ship. We're just getting started. POSITION OVERVIEW We are seeking a Customer Service Representative to join our rapidly growing team. This isn't just another role. This is a unique opportunity to own the technical vision for our products, work with a world-class multi-disciplinary team, and make a tangible impact from the ground up. The successful candidate will work closely with contract manufacturers, suppliers, and internal cross-functional development teams to meet product objectives and instill a culture of quality and continuous improvement. What You'll Do: Drive customer demand and deliverables internally with the operation team to meet customer request and commits accordingly Manage customer expectation and satisfaction in all aspect of post sales activities Manage customer demand and forecast with the operation team to ensure that the plan is executed satisfactorily in customer and revenue commits for the quarter. Key Qualifications: Bachelor degree with analytical skill Have exposure to manage customer expectation ptical transceivers. Strong background in photonics device physics, photonics packaging, and failure mechanisms. Demonstrated success supporting NPI programs and product qualification from concept through volume production. Effective communicator with the ability to influence cross-functional and supplier teams. Experience in a fast-paced, high-tech environment serving telecom/datacom markets. Preferred Skills: Experience in integrated photonics packaging and co-design (optical + electrical). Familiarity with wafer-level reliability and optical wafer probing. Prior experience on engagements with Tier-1 datacenter customers or hyperscalers. Why Join Us? ● Competitive salary commensurate with experience ● Comprehensive benefits package including health insurance ● Professional development opportunities and certification support ● Access to cutting-edge technology and cloud platforms ● Collaborative work environment with cross-functional teams ● Lumilens is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, identity, orientation, veteran status, disability, or any other legally protected status.

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. Additional information can be found at *********** Scope: The primary function of this position is to provide the customer service team with outstanding support on all tasks associated with all tasks associated with order management and with the request for quotation process. Assist in resolving key elements of purchase order and sales order. Duties and Responsibilities: Responsible for auditing all orders generated by the Customer Service Reps. Places orders on ship-hold until contract/PO elements are compliant. Confirm that lead-times for all deliverables are accurate on Order Confirmation. Support predominantly order and quote administration with limited customer support. Assists and creates standard reporting based on customer needs. Maintains a high degree of order entry and quote coordination accuracy. Partners with Customer Service Reps by reviewing the details of purchase orders and accompanying specifications. Includes printing of the drawings and specifications. Efficiently resolve issues with Customer Service Reps and Front End Engineering to ensure product releases are accurate and timely. Communicates with manufacturing departments on early or partial shipment inquiries. Assists with change orders primarily associated with Holds and Off-Holds notifications. Assists and completes Non-RMA Credit requests. Maintain department metrics. Serves as Back-Up Customer Service Representative. Essential Knowledge and Skills: Strong organization skills, proficient in Excel, Word and Order entry systems. Experience in customer service environment, preferably in a manufacturing environment Basic understanding of ITAR and SOX Compliance Strong data entry, problem solving, multi-tasking and documentation skills. Effective Written and Verbal Communication Skills Ability to input and review data with a high accuracy rating, and strong attention to detail Education and Experience: Customer Service Order processing/administrative experience preferred. Preferably in in manufacturing environment. Understanding of the manufacture of printed circuit boards preferred but not required. #LI-JS1 Compensation and Benefits: TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered. Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances. A reasonable estimate of the current range is: $41,818 - $66,100 Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location. Export Statement: Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

** Pay rates for Union positions are set in the Collective Bargaining Agreement with SEIU Local 521. Each position has a total of six steps, Step 1 (entry level) through Step 6 (15 years of employment with the organization). Union staff are promoted from Step 1 to Step 2 upon their one-year anniversary. The current Step 1 rate for this position is $35.49/hr, and the current Step 6 rate for this position is $39.19/hr. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provide a safe and welcoming living environment for residents. Correct safety and potential safety hazards or report them to Program Manager or Assistant Manager and maintenance department. Ensure work area is clean and well kept; assist in the daily upkeep of the facility, including housekeeping and supplies Provide milieu and mental health rehabilitation and case management services for a varying caseload, coupled with involvement of their families, which assist and support clients in all areas of daily living, rehabilitation and treatment, by working individually and in groups to facilitate integration into the community. Duties may include any or all of the following:* Utilize methods of observation, conduct client interviews, and administer various evaluations to assess clients' cognitive and functional levels and recommend appropriate treatment programs. Engage and engender trust for the purpose of developing therapeutic relations with clients. Provide client services in restorative, functional, and preventive therapeutic programs. Plan and organize activity programs, utilizing activities as an evaluation tool and as a therapeutic process; Facilitate individuals and groups through rehabilitation counseling processes that help develop and strengthen life, coping, and independent living skills; develop curriculums; Facilitate one-on-one and groups through rehabilitation counseling processes; take notes; schedule clients for psychiatric consultations. Provide medical follow-up assistance to clients in obtaining a primary care physician, coordinating care with medical personnel, and assisting with medical issues, schedules, and transportation. Provide support to facilitate issues with existing client insurance benefits to expedite treatment, to enable them to return to work, and for payment to the Agency. Provide service to clients and clients' families in linkage with professional and community resources. Coordinate care with other programs and contact case managers if clients show changes in behavior; refer clients to non-Momentum therapists, if appropriate; May communicate with clients' probation officers, conservators, and case managers, and the courts of client admission and on an on-going basis; Liaise/advocate for clients with outside agencies; help and educate clients with researching outside, independent living and making the most of community resources; liaise with representatives of those resources, such as property managers, on behalf of clients; Conduct telephone interviews with clients; help them with interviews for housing placement; Work with clients' families and educate them on mental health issues, facilitating the assistance process toward successful transitions. Interface directly with clients and provide counseling, particularly during times of conflict and crisis intervention. Assess clients' independent living skills and mental status; identify needed skill-sets; assist in learning new skill-sets; provide opportunities to practice new skills; assess their stability; approve their weekday and weekend passes; and help clients with learning problem-solving, independent living, socialization, and coping skills; Assist in budgeting and financial planning; address health and safety issues, how to respond to common emergencies, and medication education; Encourage clients' resourcefulness, self-empowerment, and understanding their diagnosis and/or illness; Alert other professional staff of adverse reactions to medication or medication avoidance; When assessed as highly unstable, such as being a danger to self or others, write up 5150 holds (involuntary detentions) to determine the extent of the threat; de-escalate that threat; Provide appropriate consultation/back-up to support other staff in responding to client crisis. Assist clients with self-administered medical treatments, including medications, as assigned by a medical professional. Participate in management of team/program discretionary resources available to meet client needs. Collaborate with multi-disciplinary team on client treatment, progress, and discharge planning; Complete the clinical records and other documentation, processes, and procedures that enable clients to receive these services in accordance with agency, payor and regulatory requirements, utilizing paper and/or computer technology.* Develop and/or implement individual service and treatment plans. Consult with Clinicians to get assessments and treatment plans approved and to discuss clinical issues; Document progress on a regular basis, as directed Update treatment plans per Agency guidelines; Perform annual psycho-social rehabilitation assessments. Perform administrative admissions and discharge paperwork and other procedures. Set up initial case conferences and work with clients to assess discharge options; Arrange case conferences for discharge; schedule appointments and interviews for discharge programs; complete the Discharge Summary. Enter and maintain up-to-date clinical documentation for each client. Update client files with case notes and treatment plans; enter hours via computer on a timely basis for billings. Audit and review documents and complete monthly medical record reviews. Collect reports/data. Perform general office work, electronic/telephonic communications, and timecard processing. Provide transportation in personal or agency vehicles, including, but not limited to, the transport of clients and or program supplies, for agency business. Provide on-call floor coverage, providing cooking and house coverage, and participating in after-hours rotation and shift exchange debriefings. Perform First Aid in emergency situations.* OTHER DUTIES AND RESPONSIBILITIES: Provide appropriate consultation and back-up to support other staff in responding to client crisis.* Required to attend and participate in weekly and monthly staff, program, agency and community meetings and training; will conduct trainings as needed. NOC shift staff required to attend monthly meetings and other meetings as assigned. All staff working shifts other than NOC are required to attend weekly, monthly and other meetings as assigned. Ensure compliance with applicable health and safety or other regulatory requirements.* As needed, on a backup basis oversee the documentation and issuance of medications to clients. KNOWLEDGE, SKILL, AND ABILITIES REQUIRED: (E = Essential; D = Desired) High School diploma, GED, or equivalent education plus five years' experience; OR Associate's degree plus three years' experience; OR Bachelor's degree plus two years' experience; OR Master's degree in a related field plus one year's experience, working in a human service setting; (E) and/or a mental health setting. (D) (Appropriate volunteer and internship experience and personal experience in the mental health system will be considered. Eligibility for MHRS certificate. (D) First Aid Certification or successful completion of First Aid Certification within 30 days of hire. (E)) Meet government and/or regulatory standards for continuing education credits and recertification, including a minimum of 20 hours of directly related professional training, if assigned to a crisis residential facility. (E) Demonstrated ability to: Work independently and in a small team environment; (E) Engage and communicate effectively with others in both verbal and written English; (E) Monitor and support developmental growth and the recovery process; (E) Manage multiple tasks and demands; (E) Employ tact and diplomacy, exercise good judgment, and act calmly in emergency situations; (E) Work from a strengths-based, harm-reduction, social rehabilitation model; (E) Work effectively with persons of different value systems, ethnicity, cultural backgrounds, language capabilities and disabilities; (E) Work collaboratively with individuals identified as those with serious mental illness who meet the following criteria: histories of hospitalization, institutionalization, including with the criminal justice system, substance abuse, low engagement in medication treatment, and difficulty in participating in structured activities and living independently; (E) Work with populations identified as high risk and/or considered under-represented in the County Mental Health system with multiple barriers; (E) Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions. (E) Demonstrated ability to work with participants who: May also have histories of assaultive behavior; (E) May have resided in long term care facilities for extended periods; (E) May have patterns of service that relied almost exclusively on emergency and institutional care; (E) May have cognitive difficulties and medical co-morbidities and are considered medically fragile; may also be developmentally disabled; (E) May have long-term patterns of homelessness and criminal justice involvement. (E) Knowledge of: Clinical techniques for assessment, treatment, and rehabilitation of people with mental illness; problem resolution and conflict resolution techniques; (E) Facilitation skills for psycho-educational, rehabilitation, and social skills-building groups (E) Community resources, including those required to meet the non-mental health needs of the target population; (E) Mental Health Services Act (MHSA) and Wellness Recovery Action Plan (WRAP). (D) Special Requirements: Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Momentum practices. (E) Proven proficiency in typing-minimum 40 net wpm; computer literacy, including Internet search and a basic proficiency level in Microsoft Office applications and Windows-based databases; (E) familiarity with UNIX-based databases. (D) A valid California Driver License, with access to a reliable vehicle or for driving a company vehicle, current proof of auto liability insurance, and a clean DMV record, with eligibility for a Class B license. (E) Physical requirements needed to perform the essential functions of this job, with or without accommodation: Standing, walking, grasping, finger flexion, moving/lifting/carrying objects up to 40 lbs., bending, stooping, crouching, kneeling, withstanding repetitive motion and reaching repeatedly are required constantly (over 2/3 of the workday); (E) Hearing and talking on telephone and in person is required occasionally (under 1/3 of workday); (E) Balancing, climbing and crawling may be required occasionally; (E) Physically able to assist clients and/or staff in the evacuation of program facilities in emergency situations. (E)

FLSA Status: Non-exempt Department: Community Based Programs Reports To: Manager, SDOH or Manager, Community Based Case Management Employee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521 GENERAL DESCRIPTION OF POSITION The Community Based Services Specialist serves as the lead, primary contact, and liaison for developing, supporting and monitoring the network of public and community based providers and vendors delivering Enhanced Care Management (ECM), Community Supports (CS), and/or other activities, programs or special projects addressing social determinants of health. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. * Develop and maintain updated knowledge of community based services, and capacity across Santa Clara County and support identification and assessment of ECM and/or CS provider network gaps. * Recommend for initial and ongoing needs to support ECM and/or CS delivery system and operational infrastructure including data exchange, workforce training and capacity building. * Support ECM and/or CS authorization and delivery process in accordance with DHCS-developed service definitions, eligibility criteria and reporting requirements. * Oversee the development and management of the ECM, SDOH and/or CS provider network including: * Serve as a knowledge and resource expert for ECM, CS and/or SDOH provider network operations. * Establish and manage positive and productive working relationships with all public and community-based providers and vendors delivering services to members under ECM, CS or SDOH projects. * Receive, research and respond to inquiries and issues that are raised by or impacting providers in a timely fashion and in collaboration with appropriate business units. * Proactively communicate and collaborate with providers to identify problem patterns, track and trend issues, prepare recommendations for potential service improvement opportunities and develop tools and processes to improve communication and other processes * Oversee collaboration with internal business units, particularly Provider Network Operations, Health Services Department, Finance and Claims, regarding provider communication, training and support and to ensure payments are made in accordance with vendor agreement terms. * Schedule, conduct and report on regular site visits with each provider as required and coordinate and host at least one annual meeting with providers. * Conduct orientation and ongoing training and education to community service providers and office staff including technical assistance, development of presentations and other written guidance or materials, in-person sessions, webinars and/or calls as needed. * Assist in the preparation of promotional materials for the public, website or newsletters. Oversee provider compliance with required ECM and/or CS trainings and technical assistance including in-person sessions, webinars, and/or calls as necessary. * Establish and oversee a program for communicating and tracking ECM and/or CS provider compliance with vendor agreement scope of work, key operational and financial objectives, and quality and performance metrics. * Maintain accurate and timely documentation of provider contacts in compliance with NCQA standards, DHCS, DMHC and CMS regulatory requirements. * Contribute to the development of ECM and/or CS pricing including recommending changes in pricing subsystems. * Support the Department Manager in generating reports and performing special projects. Troubleshoot with providers to address issues related to submission of claims and encounter data for ECM and/or CS services. * Understand and track applicable regulatory and reporting requirements. * Ensure accuracy and regulatory compliance for all materials or documents. * Attend off-site meeting or events as necessary. * Perform other related duties as required or assigned. REQUIREMENTS - Required (R) Desired (D) The requirements listed below are representative of the knowledge, skill, and/or ability required or desired. * Bachelor's Degree in public health, social welfare or related field; or equivalent experience, training, or coursework. (R) * Minimum two years of progressively responsible and direct work experience working with the essential duties and responsibilities described above. (R) * Demonstrated experience leading/managing projects, initiatives, and/or leading or directing the work of others. (R) * Knowledgeable in the field of home and community-based services and community resource networks and a particular interest in working to address health disparities and addressing the needs of low-income communities. * A deep understanding of SDOH that impact Santa Clara County and community members. (R) * Ability to think creatively and work strategically, to help develop and implement innovative solutions yielding measurable results to the organization. (R) * Ability to think creatively and strategically, gather and analyze data, organize and write reports, organize work efficiently. (R) * Ability to understand, interpret, and apply applicable rules and regulations, and establish and evaluate priorities. (R) * Advanced working knowledge and proficient with Microsoft Suite applications, and the ability to operate all applicable software. (R) * Excellent oral and written communication skills, including the ability to express oneself clearly and concisely when providing service to SCFHP internal departments and outside entities over the telephone, in person or in writing.(R) * Ability to effectively facilitate meetings and deliver information/presentations to management, regulators, or staff (R). * Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R) * Ability to take initiative and exercise good judgment when making decisions within the scope of the position. (R) * Ability to comply with all SCFHP policies and procedures. (R) * Ability to perform the job safely with respect to others, to property, and to individual safety. (R) * Maintenance of a valid California driver's license and acceptable driving record, in order to drive to and from offsite meetings or events; or ability to use other means of transportation to attend offsite meetings or events. (R) * Knowledge of the community-based delivery system and managed care. (D) * Project Management Professional (PMP) certification (D) WORKING CONDITIONS Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to regular contact with co-workers, managers, external partners, and vendors, in person, by telephone, and via work-related electronic communications. PHYSICAL REQUIREMENTS Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation: * Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R) * Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R) * Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R) * Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R) * Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R) * Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person, by telephone, and electronically, throughout a typical workday; attention to detail. (R) ENVIRONMENTAL CONDITIONS General office conditions. May be exposed to moderate noise levels.

Pay Rate: $24 per hour. Work Address: Since the work locations vary day-to-day, there are multiple addresses where the temp could be at in the South Bay and East Bay. This includes customer locations in Menlo Park, Mountain View, San Jose, Santa Clara, Fremont, Oakland, and Livermore. This is not a list of every city, but it covers the furthest locations and some in-between. Dress Code: Business casual COVID Requirements: None Driving: No, the contingent worker would not be driving a Ricoh or customer vehicle. In the event that the contingent worker becomes a Ricoh employee, they would be expected to drive Ricoh/customer vehicles. Interview Type: I plan on doing 2 rounds of interviews. The first one is virtual. If I think they will be a good fit, then we will set up an in-person interview. On a day-to-day basis, the temp will be responsible for supporting multiple customer locations in the South Bay and East Bay. At these customer locations, we have the capability to provide these services: mail, shipping & receiving, copy/production center, reception, hospitality, and conference room setups. The job responsibilities will vary depending on which customer site the temp is at for the day. The number of Ricoh employees on-site varies, so they need to be able to work by themselves or with the Ricoh team members. We need someone who has customer service experience, has the flexibility to be rerouted to different locations before their shift starts, and can adapt to different customer environments (law firms, retail corporate offices, warehouses, etc.). We are also looking for someone who can work by themselves or as part of a team. There are some sites with multiple Ricoh employees, and there are some where there is only 1. They need to be able to absorb the training (take notes, ask questions, etc.), take initiative, etc. This is a temp to perm position, so I am looking to convert the temp to a Ricoh employee after they meet the minimum number of hours. The environments vary, but yes, there are multiple customer sites that require extensive standing and walking. The candidate should also be able to lift 50 pounds without assistance. Each location has free parking available. All my employees in this area drive to work every day. There is mileage reimbursement available. For the mileage, they can get reimbursed after their 15th mile each way of their commute. This is in accordance with our policy for this role. Ex: if their commute is 20 miles each way, they will get reimbursed for 5 miles each way (20 mile commute - first 15 miles of the commute that the temp is responsible for). ***Shift timing*** 8:00 AM to 5:00 PM (Mon- thus-Fri) Job Type: Temporary Responsibilities Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. Job Duties and Responsibilities An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. Assists with onboarding new team members and cross training peers Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. Routinely inspects Site Procedures Guide for accuracy and compliance Knowledgeable of all contracted services within assigned customer accounts Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external. May require standing in for absences or vacations of the onsite resources, that may also include site management. Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. Creates and maintains a customer-focused environment Responsible for customer satisfaction by engaging end-user feedback. Responsible for escalating customer issue to ESM/AOM and support the resolution to completion. Communicates effectively and responds quickly to customer and end user communication Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed Performs other duties as assigned Requirements Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles May require valid, violation-free drivers license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements. Knowledge, Skills and Abilities Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency. Possesses basic math skills. Possesses judgment in making sound justifiable decisions and taking action in solving problems. Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. Possesses commitment to task by having started and persisted with specific courses of action. Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances. Possesses working knowledge of account services to facilitate job scheduling. Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources Possesses ability to resolve customer related issues. Possesses ability to troubleshoot and coordinate problem resolution. Possesses proficiency in the use of Microsoft and computers. Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level Working Conditions, Mental and Physical Demands Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction - prepare, provide and convey diversified information Working conditions regularly expose individuals to conditions that could result in minor cuts Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. Specific vision abilities required by this job include close vision Frequent local car travel While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. Skills mailroom ordering

Leader in optical components, modules and subsystems for the core optical, enterprise and data center markets, leveraging more than three decades of laser technology innovation, photonics integration, and subsystem design of the fast optical networks and high-speed interconnects driving the next wave of streaming video, cloud computing, voice over IP and other bandwidth-intensive and high-speed applications Job Description The Customer Service Representative will provide delivery of pre- and post-sales services and support to customers, field sales and third party manufacturers reps. A key member of the Customer Service team contributing to decisions, plans and implementation of processes, metrics and tools in support of customer interfacing, end-to-end order entry through successful customer receipt of goods and services; service delivery and sales support. The successful candidate will develop and maintain positive relations and co-ordinate with various functions within the company to ensure customer requests are handled in a timely manner. Responsibilities include: · Customer Focus & Relationship Mgmt. - Proactive interface to ensure our customers' best interests are top of mind throughout the onboarding/order/delivery processes and beyond to ensure an excellent customer experience · Operate as an effective liaison between customers, production planning, sales, applications engineering, accounting and product line management to resolve status, production, delivery and billing inquiries · Effectively partner with Sales to ensure customers are getting the most out of customer meetings via effective meeting preparation, presentation and representation · Manage and deliver on all aspects of the Order Management Process (from order receipt through fulfilment) for designated territories/Account Managers · Quote preparation, issuing and closure including AM and Technical Interface as required · End-to-end RMA management; maintain customer communication regarding defective returns, exchanges, service & repairs - Engineering interface to ensure failure analysis and product disposition are completed with speed and accuracy · Ownership for VMI processing, billing and reconciliation · Resolve product or service problems by clarifying the customer's concern; reviewing data; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution (deal with abstract & concrete variables) · Work closely with Sales Operations team to develop, review and deliver customer & sales related reports · Analyze and participate in the development of operational processes and escalation procedures · Optimize work efforts via a thorough understanding and effective use of ERP Systems (SAP & Oracle) as well as MS Office and other system related tools Qualifications QUALIFICATIONS • Proven success/experience in a customer facing/customer service role in a high tech environment • Strong Customer Service Skills including good listening skills, clear written and verbal communications and a tactful approach to problem solving • Critical thinking and analytical skills that include the ability to collect and analyze information, problem solve, and make well supported decisions that benefit the customers • Time management - ability to minimize operational turn-around-time and issue resolution time • Ability to perform duties in the presence of time constraints and customer pressure • General understanding of high tech OEM sales process • In-depth knowledge of customer service functions • Effective presentation skills • Proficient computer skills including Microsoft Office applications • Thorough knowledge of SAP/ORACLE (especially Order Management Modules) • Critical Skills: Accuracy Deliver complete results Systems & tools (SAP & Oracle, MS Office/Desktop) Influencing Conflict Mgmt. Negotiation Presentation Customer mtg. planning & facilitation Complex Problem solving Process optimization Critical thinking/planning ESSENTIAL DUTIES AND RESPONSIBILITIES • Customer Issues support/resolution for designated territories/Sales Managers • Manage SAP/Oracle order entry and management from receipt to fulfillment • Customer focus and relationship management • Continual liaison with global Customer Service team, Planning, Sales and Operations • Maintain and manage all aspects of the VMI (consignment) process where relevant • Customer and Management reporting EDUCATION and/or EXPERIENCE • Bachelor's degree (B. A. or B.Sc.) from an accredited college or university • 3 to 6 years or above related working experience in a Customer facing role in a high tech environment • Experience in optical and/or electronic component businesses is desirable • Experience with Order Management/Order Processing on one of the major ERP systems: SAP, Oracle, Microsoft Dynamics, etc. tony.rendle at pierpont.com Additional Information All your information will be kept confidential according to EEO guidelines.

Get involved in the fast-paced sign and graphic design industry by joining the #1 sign franchise in the USA. FASTSIGNS of San Jose is looking for a creative, personable and outgoing customer service representative who can manage signage and design projects from concept to creation. Primary Responsibilities Include: * Serve as the first point-of-contact for walk-in, telephone and on-line clients. * Respond to customer inquiries with product recommendations and pricing information. * Create detailed production plans for graphic designer and production crew. * Assist with quality control of sign products to ensure customer satisfaction. * Provide administration support such as customer invoicing, store open/close, daily reports, etc. This position is considered full-time, 40 hours/week with shift hours of 9am - 6pm, Monday through Friday and weekends off. Benefits include medical/dental, paid vacation, sick pay and paid holidays. Ideal candidates will be friendly, enthusiastic, organized and have strong verbal, telephone and written communication skills. Creativity and an "eye for design" is a plus! View our website at ********************* View our portfolio at ********************************* Compensation: $19.00 - $21.00 per hour

Text henleyjobs to 23000 to start your application today! Message and data rates may apply. Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? Whether you are looking for a part-time job with flexible hours, or a full-time career with excellent advancement opportunities, Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed. We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle. THE TOOLS WE'LL PROVIDE TO YOU Paid on-the-job training No late evenings - Most locations close by 7pm Competitive pay set at $21.50 per hour Now offering Earned Wage Access through DailyPay! Promoting from within - 95% of upper-level management started out in an entry-level position Safety Shoes, Uniforms & Personal Protective Equipment (PPE) Tuition Reimbursement Employee Discount - 50% off most services for up to 2 vehicles Medical, Dental, Vision, and 401(k) Savings plan *Terms and conditions may apply and benefits may differ depending on location Responsibilities Provide exceptional customer service and address any concerns or questions. Perform oil changes, filter replacements, and lubrication services for vehicles. Inspect vehicles for any potential issues or areas that require attention. Conduct basic maintenance tasks such as tire rotations and fluid level checks. Basic computer knowledge/aptitude Keep track of inventory and ensure all supplies are readily available. Maintain a clean and organized work environment. Follow safety protocols and guidelines to ensure a safe working environment. Requirements Attention to detail and ability to follow instructions. Excellent problem-solving skills Strong customer service and communication skills Ability to work in a fast-paced environment and handle multiple tasks. Able to learn and follow the VIOC SuperPro process for all services. Achieve SuperPro certification. Must have reliable transportation. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job Inspecting and replacing car lights and wipers. Check fluid levels and add fluids to vehicle when necessary. Inspect/replace engine air filter and cabin air filter. Add oil to engine in the proper amount based on specifications of vehicle make/model. Able to remove/rotate/lift/reinstall tires for tire rotation service. Lubricate necessary components of the chassis/driveline. Perform additional services on cooling systems and transmissions. Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly. Able to move from bay to bay to perform services on multiple vehicles. Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication) Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk. Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle. Able to move/transport items up to approximately 50 pounds. Able to work with tools to perform duties in tight sometimes hard to reach areas. Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order. Environment In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions. In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level. In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals. In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation. In this position you will be required to function in narrow aisles or passageways such as catwalks. The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job. Henley Companies. and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law. We participate in the E-Verify program. #IH0008#

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms. Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers. Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies. Assists with the maintenance and upkeep of the Viewpoint and Midway areas. Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss. Checks for restocking of necessary supplies. Brings all areas up to standard. Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use. Assists with the set up and break down of special events functions as directed by management. Provides game assistance by promptly notifying Support Technicians or Management as needed. Assists and directs Guests to Kiosk areas and answer questions as needed. Ensures that our Guests adhere to house policies as outlined and informs management of any issues. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Assists other Team Members as needed or as business dictates. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times. Must demonstrate ability to read and communicate in English. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to: Work days, nights, and/or weekends as required. Work in environments with both hot and cold temperatures such as freezers and around cooking equipment. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $17.7 - $18.7 per hour Salary Range: 18.2 - 19.2 We are an equal opportunity employer and participate in E-Verify in states where required.

We are seeking a dedicated and empathetic A chat support agent Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving Qualifications: Love for customers and their experience with a product Analytical skills and ability to leverage data to drive decision-making Excellent communication and interpersonal skills Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders Experience with customer support ticketing systems and CRM platforms Knowledge of customer support metrics and industry best practices Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals) Able to help customers on weekends if needed Key Responsibilities: They're responsible for answering customer questions that come in via the website(s) Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently. Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue. You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to Acrobatically answer questions in live chat. So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills. As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers. Complete training Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like. While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills. Applicant Location: USA ONLY

The care coordinator is a liaison between clients and their families, medical and mental health practitioners, and criminal justice agencies. Care coordinators provide support to clients by educating them on the benefits of attending to their daily living activities and clinical treatment opportunities which ensures a positive treatment experience. Care Coordinator Benefits: Pathway Society offers fully paid medical, dental, vision, LTD and life insurances for the employee and a contribution to spouse/dependent premiums. Contribution to the employee's 401k, paid holidays, and a generous PTO package are also included in the compensation package. Care Coordinator Primary Responsibilities: Conduct regular rounds of the facility, ensuring client safety and their participation in the regular activities of the program Assist with medication monitoring, counting, and compliance as needed Perform urinalysis testing Educate and remind clients of the rules, policies and procedures of the facility Establish appropriate boundaries amongst clients and staff, ensuring professional and courteous interactions and fostering opportunities to implement newly developed life skills Assist clients with their needs and refer them to their counselor for clinical support Assist clients with scheduling appointments both on and off site with doctors, family and social service agencies Facilitate life skills group activities for clients as assigned by clinical supervisor or director Document client movement in and out of the facility by verifying approved passes and providing transportation resources to and from appointments; accompany clients to off-site appointments who have difficulty advocating for themselves and/or have acute health conditions Maintain continuity among work teams by documenting and communicating actions, irregularities and ongoing client needs Perform additional duties as assigned by program director Care Coordinator Qualifications: One-year practical experience in drug/alcohol or mental health field preferred (employment, internship or volunteer work); preferred RADT, working towards certification in drug and alcohol counseling Excellent written and verbal communication skills and demonstrated ability to work effectively within a team as well as alone Maintain the highest standards of professional ethics and behavior as described in the Pathway employee handbook Provide client services orientation with a professional demeanor, positive attitude and able to problem solve as needed. Must be comfortable with, and entertain frequent interruptions, with patience and decorum, in a fast paced, intensive, client centered environment. Must be able to physically respond to clients' needs, climb stairs and walk through the facility throughout the work day Maintain appropriate personal and professional boundaries with clients and co-workers Must be able to pass comprehensive criminal background check and reference check; may require a valid drivers license proof of current auto liability insurance and clean driving record preferred Physical Requirements Climbing; ascending or descending stairs, ramps, using feet and legs and/or hands and arms. Kneeling; bending legs at knee to come to a rest on knee or knees. Crouching; bending the body downward and forward by bending leg and spine. Reaching; extending hand (s) and arms above head in any direction. Hearing; perceiving the nature of sounds at normal speaking levels with or without correction, ability to receive detailed information through oral communication, and to make the discriminations in sound. Lifting; able to lift, carry, push, pull or otherwise move objects up to 20 pounds. Visual acuity to perform an activity such as: preparing and analyzing data and figures and viewing a computer terminal. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, activities and scheduled shift may change at any time, with or without notice. Equal Employment Opportunity It is the policy of Pathway Society to provide equal employment opportunity to all people without regard to race, color, ancestry, religious creed, national origin, disability, medical condition, gender, age, sexual orientation or marital status.

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: The Enrollment and Outreach Representative (EOR) is responsible for intake and enrollment of our participants and coordination with the Interdisciplinary team as required to facilitate enrollment. Under the supervision of the Enrollment and Outreach Manager and with support of the entire Health Plan and PACE Program team, the EOR is a vital connection to potential PACE participants and contributes to meeting the outreach, intake and enrollment targets for the On Lok PACE program. DUTIES / RESPONSIBILITIES: Develop and maintain relationships with prospective participants and their families, referral sources, providers, and other community partners to generate referrals in order to meet or exceed monthly enrollment targets. Coordinate and participate in community outreach events and presentations to generate referrals. Coordinate and schedule with PACE Intake and IDT staff for efficient and friendly enrollment process. Coordinate and participate in all aspects of the enrollment assessment process as needed to assure timely enrollment. Complete all data collection and mandated paperwork throughout the enrollment process within designated timeframes. Ensure compliance and usage of all CRM (Client Relationship Management) tools for data collection and calls. Maintain accurate and timely data entry of information about all enrollment and outreach efforts. Perform as primary liaison for new enrollees in first month of enrollment in PACE. Consistently meet all standards as outlined in On Lok PACE Policies and Procedures. All other reasonably related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): Bachelor's Degree in Marketing, Sales, Communications, Community Outreach or related degree preferred. Minimum 2 years of marketing or enrollment experience in a healthcare setting, preferably working with older adults from diverse populations, including communication over the phone or face-to-face meetings. Passionate about serving and advocating for seniors and their families. Demonstrated commitment to On Lok's healthcare hospitality practice and our core values of compassion, excellence, resourcefulness and inclusivity. Track record of setting and achieving goals. Excellent interpersonal, written and verbal communication skills. Experience with giving presentations preferred. Must be detail oriented with excellent time management skills. Ability to multi-task and work independently. Must be proactive, positive, driven self-starter who strives for results while demonstrating superior organizational and follow-up skills. Demonstrates good judgment, resourcefulness, flexibility and problem solving to achieve desired results. Proficiency with MS Office (Word, Excel, and PowerPoint) required. Experience and comfort with customer relation management (CRM) system preferred. Valid CA Driver's license in good standing with personal automobile and insurance. Ability to travel to other sites and locations for meetings and presentations. Availability to work non-standard hours when needed. May require bilingual ability. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).