Wellness & Member Experience Associate
Customer service advocate job in San Francisco, CA
A leading nonprofit organization is seeking a Membership Associate to enhance the member experience at their San Francisco branch. This role involves engaging with members, managing membership accounts, and ensuring a welcoming and inclusive environment. The ideal candidate will have a high school diploma, customer service experience, and availability during various shifts. The position offers a salary range of $18.67 - $22.00 per hour and the chance to impact the community positively.
#J-18808-Ljbffr
Customer Service Representative
Customer service advocate job in Saint Helena, CA
Agriculture Customer Service Rep (On-site at St. Helena) Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
“We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.”
Are you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multitask and prioritize assignments? If so, we want to hear from YOU! This is an in person role based at our office.
General Purpose and Scope of Position:
This position provides administrative clerical support and is a team member in the interactions and interface between customers, the field sales team, and operations support to ensure excellent service and overall customer satisfaction. It also provides clerical assistance in order processing and inventory management.
Key Skills and Abilities Include:ALL High School Diploma or equivalent
Proficiency with computers to an intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems. JD Edwards practice and process training will be provided
Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
Bilingual in English and Spanish required
Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
Mobility to move freely across uneven terrain both indoors and outdoors safely
Key Personal Attributes Include:
Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
Reads, writes, and speaks the English language fluently
Specific Responsibilities and Key Deliverables Include:
Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
Responds to customer sales inquiries in a timely, accurate, and appropriate manner
As part of the support team, document and process product use recommendations as required
Utilizing JDE, enter and process customers' orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
Submit and code bills and invoices to our AP department for payment.
Work closely with the Sales and Operations team to maintain adequate inventory levels to meet customer needs. Order product as required.
Conduct monthly inventory cycle counts and annual full inventory reconciliations.
Assist Sales Team inaccurate customer pricing and quickly resolve any inquires or concerns
Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer
Assist branch manager with paperwork for onboarding new employees and maintaining employee DOT files.
Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
Supports Sales and/or Operations Manager as requested
Our Commitment to Diversity & Inclusion:
Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.
Wilbur-Ellis is a company you can be proud to call your employer
Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.
Wilbur-Ellis is for and about people
Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.
Wilbur-Ellis invests in the industry's best workforce
Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
Job category: General Administration and Other
Care Coordinator
Customer service advocate job in Richmond, CA
LifeLong Medical Care has an exciting opportunity for a Care Coordinator at our Family Medical Residency Program in Richmond, California. The Care Coordinator will provide short term resource coordination and occasional longer term case management to patients in a busy primary care clinic serving a diverse and vulnerable population.
This is a full time, benefit eligible position. Bilingual English/Spanish a must.
This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.
LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.
Benefits
Compensation: $22 - $23/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
Responsibilities
Clinical: Direct Service
Assesses patients' psychosocial needs, assists in developing a patient-centered plan of care, and arranges for service delivery as needed. Meets with clients in clinic or community as safe and appropriate. Documents visits appropriately in EHR.
Develops relationships with community agencies and service providers and links clients to these services as needed. Coordinates with behavioral health team to act as an advocate for the client and liaison with outside agencies.
Assist and support patients in following through with medical care plans (e.g., attending specialist visits, obtaining labs or imaging, etc.) Communicate with providers and RN (Registered Nurse) team regarding outcomes.
Provides care coordination services, including referrals to community resources, advocacy for school-based interventions (IEP, 504 Plans, school-based counseling), coordination with medical and mental health providers, troubleshooting around insurance, medication, or transportation issues. Areas of assistance include Legal aid Paratransit and other Transportation programs Applications for financial benefits (SSI, SDI, GA, etc.)
Supportive housing services (Section-8, HUD (Housing and Urban Development), etc.)
Perform ongoing assessment of food insecurity and link patients to Jenkins-based and community-based resources for nutrition support (meals on wheels, WIC (Women with Infants and Children), Wellness Center, etc.).
In consultation with medical providers, provide ongoing assessments of in-home support (IHSS (InHome Supportive Services), Home Health, etc.).
Patient medication compliance and need for additional support (i.e., bubble packs).
Support medical team and families with discussions around end-of-life care and documentation (DNR/DNI, POLST, etc.)
Provides some clinical case management to individual clients.
Refers patients to eligibility team for assistance with insurance and other entitlement programs (Medi-Cal, Contra Costa CARES, CalFresh, etc.)
Clinical: Team Participation
Participates constructively in both behavioral health team and interdisciplinary team to address the clinical and psychosocial needs of individual clients.
Be available for in-person warm-hand-offs for on-site consultation with patients.
Attends staff clinical team meetings.
Collaborates professionally with interdisciplinary team members and partners including other Behavioral Health providers, Patient Advocates, Primary Care Providers, Community Health Workers, Medical Assistants, and office support staff.
Advances the integration of Behavioral Health and Medical approaches to patient care through constructive and respectful partnerships.
Participates in agency and/or grant driven directives and outcomes.
Qualifications
Patient-Centered approach to working with vulnerable communities.
Strong organizational, administrative, and problem-solving skills, and ability to be flexible and adaptive to change while maintaining a positive attitude.
Ability to prioritize tasks, work under pressure and complete assignment in a timely manner.
Ability to effectively present information to others, including other employees, community partners and vendors.
Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
Work in a team-oriented environment with several professionals with different work styles and support needs.
Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
Ability to see how one's work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
Make appropriate use of knowledge/ expertise/connections of other staff.
Be creative and mature with a “can do,” proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
Commitment to working directly with low-income persons from diverse backgrounds, in a helpful, supportive manner.
Job Requirements:
Associate's Degree in Social Work, Health or Human Services field or equivalent combination of education and/or experience.
Bilingual in English/Spanish required.
Administrative experience in health or social service setting.
Knowledge of East Bay health and social service resources.
Previous work providing services to persons who are disabled, homeless, substance users, and/or psychologically impaired.
Proficient in Microsoft office word with ability to manage databases.
Auto-ApplyCustomer Success Expert
Customer service advocate job in San Francisco, CA
Why us?
You will be part of a team that believes that believes in employees success! They are a dynamic, fast growing company with great opportunities and an employee focused company culture. Join this fantastic team today and make a difference in your life and the lives of those around you!
They are an equal opportunity employer and value diversity at our company.
Job Description
Your responsibilities:
Planning and scheduling client meetings
Taking care of any client requests in a timely manner
Participating in client calls and site visits
Maintaining notes from each client interaction
Generating reports and presentations
Qualifications
We'd love to hear from you, if:
You have 2 years of experience in a professional services environment
You have 1-2 year sales experience selling solutions or consultative sales and customer service
Education Qualification: Bachelors Degree
Work Authorization: US Citizen / Green Card Holder
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Risk Strategy
Customer service advocate job in San Francisco, CA
For companies building financial technology and transforming the financial services space, the biggest bottleneck to their growth and innovation is often the underlying banks and infrastructure stack they rely on. We have spent our careers founding and scaling companies like Plaid, Square, Meta, Blend, and Affirm, and have seen this problem firsthand - builders and developers needing to partner with traditional banks, and creating API and abstraction layers over the patchwork that is the bank, its core, and many other vendors. All of this results in a complex (and often expensive) banking supply chain involving a user, fintech, BaaS middleware provider, bank, core and the Federal Reserve.
At Column, we set out to simplify and fix this. We are a bank and a software company built from the ground up, offering builders and developers technology-forward banking solutions that cut out the hundreds of vendors, middleware providers, and abstraction layers. This means a safer, more transparent, and less costly banking supply chain. Come build with us!
The opportunity
We're looking for an all-around business athlete to join our Customer Risk Strategy team! You don't need to be an expert in banking or risk on day one - we are seeking a candidate who is excited about disrupting financial services and willing to utilize their highly strategic, operational, and product-oriented mindset to help drive continuous improvements across our existing operations. Your work will help Column deepen its relationships with its fintech partners by effectively managing our forward-thinking, strategic, and highly efficient risk programs (a critical differentiator for Column!) to ensure we scale safely. This is a unique entry point into the world of risk at a high-growth fintech company, where you'll gain skills and experience that few others can offer.
This role is a great fit for someone excited to blend strategic problem-solving with hands-on execution. While part of your work will focus on crucial operational aspects of managing risk (oversight and monitoring of our fintech partners), every project you lead will directly influence our ability to grow Column's business relationships so they remain strong and resilient.
This role will report directly to our Head of Regulatory Affairs and will partner closely with leaders across engineering, business, legal, compliance, operations, and go-to-market teams. This role is based in-person at our Presidio office in San Francisco (3-4 days/week).
What you'll do
Manage oversight of Column's Fintech Partners: Ensure effective ongoing oversight processes by reviewing key program metrics to identify trends, outliers or key risk indicators that require further investigation.
Support evaluation of partnership expansions. As Column's relationships with its Fintech Partners grow and expand, you will be responsible for working with our business team to manage these expansions, working closely with internal SMEs to evaluate and document key risk and compliance considerations.
Design and implement new processes: Maintain a growth mindset by helping members of the Column's risk and compliance organization identify and develop potential process improvements as the our partnership activities continue to expand.
Drive development of key metrics and reporting: Work closely with the Column's senior leadership team on developing new metrics and providing periodic reporting on Column's partnership activities to executive management and the Board of Directors.
What you'll need to be successful
2-3 years of experience in high-growth environment, including management consulting, financial regulatory agency, financial services and/or fintech company
Ability to jump into new situations, with a willingness to learn quickly and help solve problems
Hyper-organized approach to project management, including coordinating efforts across multiple teams; comfort juggling multiple projects and priorities is critical
Scrappy, roll-up-your-sleeves attitude - we thrive because we work harder, are more creative, and have zero ego when it comes to getting our hands dirty to build a business
Attention to detail and a commitment to accuracy
Familiarity with the banking and fintech industries is preferred, but not required - an interest in becoming an expert in finance, risk, compliance, and technology, however, is a must
Excitement about working in a fast-paced, deeply cross-functional space
What you'll get from us:
🏥 Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents!
🐣 Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses
🏡 Up to $2,000 (post-tax) monthly rent subsidy for employees living within 2 miles of Column's office
💳 FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses
📈 401k plan, including self-directed brokerage options
🌴 Flexible time-off policy - take the time off that you want and need to relax and recharge
👶 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers
😇 Up to $4,500 in annual reimbursements for backup childcare
🍽️ Catered lunches and dinners for SF employees
🚆 Commuter benefits, including paid transportation to-and-from the office
🎉 Regular team building events, including annual offsite
Pay transparency:
Compensation packages at Column include base salary, equity, and benefits. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
The annual base salary range for this role is $115,000 - $130,000 + equity.
We look forward to hearing from you
Column is committed to working with the best and brightest people from the broadest talent pool possible. We value bringing together a team with different perspectives, educational backgrounds, and life experiences, and believe a diversity of ideas is what allows us to develop the best solutions. All qualified individuals are encouraged to apply.
If you need assistance or a reasonable accommodation during the application and recruiting process, please reach out to accommodations@column.com.
We participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.
Auto-ApplyPatient Account Representative I Customer Service Correspondence Clerk
Customer service advocate job in Fairfield, CA
At NorthBay Health, the Patient Account Representative I, Business Office Clerk, performs office clerical duties, administrative support, minimal insurance billing and other duties as assigned. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.
PRIMARY JOB DUTIES
* Sorts all incoming mail, logging appropriate mail types (e.g. denials) in the system notes and distributes incoming mail to the appropriate parties as needed.
* Responsible for photocopying, filing and maintaining documents as needed.
* Complete requests from other departments, doctor's offices and insurance co. in a timely manner.
* Perform insurance billing tasks for all insurance as assigned by management.
* Processes and work all incoming outsourced vendor requests, as assigned.
* Performs all scanning and indexing functions, as necessary.
* Processes patient credit card payments in person or over the phone.
* Transfers outsourced accounts to the appropriate vendor timely and accurately.
* Manages time effectively, prioritizing multiple demands to ensure productivity standards are achieved as outlined in departmental policies and procedures.
* Covers the front desk for walk-in patients.
* Ensures that customers are treated in a manner consistent with high standards of customer service.
* Responds to patient complaints into a courteous and respectful manner, resolves problems pertaining to account charges or billing discrepancies at the time of call or within 24 hours.
* Adheres to the quality and productivity measures assigned by the Supervisor on a consistent basis.
* Complete special projects.
* Perform other duties as assigned.
* Education/Training: High School Graduate or Equivalent preferred. College courses with emphasis in Business preferred.
* Licensure/Certification: Obtain an HFMA Certified Revenue Cycle Representative (CRCR) Certification within 9 months of start date.
* Experience:
* One year customer engagement experience and/or office support in a healthcare setting.
* Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion.
* Some working knowledge in the areas of Medi-Cal, Medicare, Managed Care, Indemnity, Commercial and Workers Compensation preferred.
* Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Is extremely open to learning new things and teaming with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment.
* Hours: M-F, based on business need.
* Other: Spanish speaking preferred.
* Compensation: $29 to $35 based on years of experience doing the duties of the role.
Auto-ApplyCare Transformation Executive
Customer service advocate job in San Francisco, CA
About Us:
Ambience Healthcare is the leading AI platform for documentation, coding, and clinical workflow, built to reduce administrative burden and protect revenue integrity at the point of care. Trusted by top health systems across North America, Ambience's platform is live across outpatient, emergency, and inpatient settings, supporting more than 100 specialties with real-time, coding-aware documentation. The platform integrates directly with Epic, Oracle Cerner, athenahealth, and other major EHRs. Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco and backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, Kleiner Perkins, and other leading investors.
Join us in the endeavor of accelerating the path to safe & useful clinical super intelligence by becoming part of our community of problem solvers, technologists, clinicians, and innovators.
The Role:
The mission of a Care Transformation Executive is to drive strong, long-term partnerships that drive meaningful positive change for providers, patients, and administrators across the healthcare landscape. You'll collaborate closely with leaders across health systems to drive adoption of Ambience from initial pilots through full-scale enterprise rollouts. Your goal is to ensure Ambience delivers measurable clinical and financial outcomes as we grow our partnerships. As a trusted advisor, you'll help align executive priorities with frontline needs to ensure Ambience enables better care at scale.
What you'll accomplish:
Build high-trust partnerships with clinical, operational, financial, and IT leaders across your accounts. You'll be the face of Ambience to our health system customers, earning the confidence of stakeholders and turning alignment into momentum.
Lead end-to-end implementation of Ambience solutions across complex health systems. Coordinate workflow discovery, technical integration, customer onboarding, and go-live execution to ensure smooth deployments that drive rapid time-to-value.
Partner closely with Product and Clinician Success to continuously improve the customer experience. Bring structured feedback from pilots and scaled deployments back into roadmap discussions, influence feature prioritization, and collaborate on playbooks that elevate adoption and long-term outcomes.
Own post-sale execution of Ambience pilots from day one. You'll keep pilots on track, help teams realize meaningful value quickly, and guide the path from a promising start to a long-term enterprise partnership.
Shape and deliver clear ROI narratives that speak to what health systems care about. You'll support executive readouts and QBRs that earn buy-in and build champions.
Accelerate time to value by anticipating roadblocks before they show up, manage change with a steady hand, and help our partners move from pilot to scale with confidence and speed.
Make us better, together. You'll capture repeatable playbooks and pilot frameworks to help the entire Care Transformation team level up.
What we look for:
4+ years of experience in healthcare transformation, health tech implementation, customer success or healthcare management consulting. You've worked closely with provider organizations and know how to navigate complex health systems.
You've led post-sale motions, converted pilot initiatives into long-term contracts, and built champions across clinical, operational, and executive teams.
Exceptional communicator with the ability to switch fluently between clinical and operational language operational. You know how to meet stakeholders where they are and communicate with clarity and credibility across functions.
Comfortable operating independently in high-ambiguity environments. You bring structure where none exists, anticipate roadblocks, and take ownership without waiting for instructions.
Deeply mission aligned and care about fixing what's broken in healthcare and are motivated by working with a team that shares that urgency.
This role requires up to 30% travel. Travel will include onsite support during key customer events, stakeholder meetings, and QBRs across the U.S. All travel expenses are covered in accordance with Ambience's travel policy.
Pay Transparency
The base compensation for this role is approximately $145,000-$185,000 per year, excluding equity or bonus targets. We've intentionally allocated a wider range so that candidates have more flexibility to choose the desired cash/equity split that works for them. Philosophically, we lean towards generous equity grants so that our team truly gets to share in the impact they create.
Are you outside of the range? We encourage you to still apply: we take an individualized approach to ensure that compensation accounts for all of the life factors that matter for each candidate.
#li-remote
Being at Ambience:
An opportunity to work with cutting edge AI technology, on a product that dramatically improves the quality of life for healthcare providers and the quality of care they can provide to their patients
Dedicated budget for personal development, including access to world class mentors, advisors, and an in-house executive coach
Work alongside a world-class, diverse team that is deeply mission aligned
Ownership over your success and the ability to significantly impact the growth of our company
Competitive salary and equity compensation with benefits including health, dental, and vision coverage, quarterly retreats, unlimited PTO, and a 401(k) plan
Ambience is committed to supporting every candidate's ability to fully participate in our hiring process. If you need any accommodations during your application or interviews, please reach out to our Recruiting team at
accommodations@ambiencehealth.com
. We'll handle your request confidentially and work with you to ensure an accessible and equitable experience for all candidates.
Auto-ApplyBSAFE Care Coordinator
Customer service advocate job in San Francisco, CA
BSAFE Care Coordinator
FLSA: Exempt, Full Time
Salary Range: $75k to $80k annually with full benefits
Schedule: 40 hours/week, Monday - Friday, some nights and weekends
Location: 100% In-Person, on-site in San Francisco, CA
Start Date: January 15, 2026
Mission:
Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Areas oldest Black-led and serving nonprofit organizations with a century of service to San Francisco. A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans. We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco. We prioritize serving the Black community and welcome all from cultures and ages 0-99 who walk through our door. We are one of the few urban spaces where anyone in the community can access comprehensive services, from a hot meal to childcare to academic support to senior services.
Summary:
The BTWCSC (Black Safety Access Freedom and Equity)
BSAFE Program purpose is to improve the holistic health and wellbeing of Black households by increasing access to health and social services, supporting spiritual and cultural activities that promote community building, strengthening social networks of support, and providing opportunities for healing as well as creating opportunities for early identification and interventions for clients struggling to overcome trauma, depression, addiction, housing instability and other mental health problems.
The (BSAFE) Care Coordinator will be under the direct supervision of the BSAFE Program Manager. The Care Coordinator provides comprehensive intensive Case management for transitional-aged youth (TAY), adults, older adults, and adults with disabilities to improve their quality of life and maintain the highest possible ability to thrive in community. This role assists clients in defining their short- and long-term goals and needs, exploring service options, providing wraparound and emergency assistance, and linking clients with the appropriate services and resources to promote their holistic wellbeing and stabilization. Responsibilities include but are not limited to intensive Case management, data entry, home and site visits, Case coordination, service linkages and approvals, and assistance with bill payments, housing navigation, and advocacy.
Essential Duties:
Responsible for initiating and managing consistent client caseload.
Establish and maintain warm authentic and professional rapport with clients.
Assists clients in accessing community resources and networks of support, through various types of service connection such as basic/comprehensive information and referrals, client advocacy, and case management services.
Provide holistic and comprehensive Case management services to all clients, including intake, assessment, benefit assessment, goal setting, long-term Case plan development, weekly Case plan development, progress monitoring, individual money management, tenant education, advocacy, and/or referrals.
Schedule and conduct in-person client intakes/assessments, ensuring confidentiality, compliance, and accurate and secure data collection.
Collaborate with respective clients to craft tailored service management plans with a strengths-based approach that centers the self-determination, choice, and long-term stabilization of the client; work with clients to establish wellness goals and the specific actions to achieve them.
Work with fellow case coordinators and staff to coordinate and secure client access to community resources, and wraparound and/or emergency support. Examples of supports and resources include, but are not limited to: locating and securing housing, food, clothing, school programs, vocational opportunities, social benefit programs, medical and wellness services, educational opportunities, relevant mental health services, and treatment programs.
Work with BSAFE Associate Director (LCSW), and Program Manager to perform service linkages, and/or referrals to appropriate resources and services from vetted organizations and agencies.
Coordinate and monitor service management plans, including client follow-up, Case plan progress, timeline, outcome evaluation, and exit survey.
Accurately document all client encounters and contacts made with and on behalf of respective clients in alignment with standard operational procedure.
Organize and maintain comprehensive client files, which may include documents held for safekeeping on behalf of the client.
Identify and provide emergency crisis services as necessary, making immediate assessments and responding accordingly with crisis intervention methods and techniques; coordinates other services as appropriate.
Document and maintain applicable statistics regarding programs and client services.
Meet with clients weekly or bi-weekly for up to 12 months. For the first six months of a clients participation in the program, at least 80% of follow-up meetings should be held in person rather than over the phone.
Input accurate and complete data for all client contacts into the agency database(s).
Participate in biweekly and/or monthly Case coordination meetings with staff, practitioners and providers to ensure a collaborative and seamless delivery of services.
Support program outreach and engagement efforts and other critical program operations.
Performs other job-related duties as assigned.
Qualifications and Skills Required:
College Bachelors Degree OR High School Degree with at least 3 years of experience directly related to the duties and responsibilities specified
At least 3 years of demonstrated experience in Case coordination and/or case management, serving underserved communities or color and providing emergency time-sensitive support services.
Lived experience with Black/African-American communities, communities of color, and/or navigating housing insecurity and/or the justice system preferred.
Ability to communicate effectively and professionally with staff, clients, volunteers, community stakeholders, funders and government agencies.
Demonstrated professionalism, socioemotional tact and integrity.
Ability to plan, be flexible, work with a team, and develop and create on-site activities and services.
Demonstrated commitment to accountability, measuring outcomes, and a results-oriented culture.
Strong written and verbal communication and interpersonal skills.
Ability to handle and prioritize multiple tasks while maintaining attention to
Ability to work with diversity and challenge, possessing sound judgement and a positive attitude.
Google Suite, MS Excel and software proficiency required
Certification, Licensure, Training:
Applicants must complete all requirements below:
Current CA Drivers License, current auto insurance, and a clean driving record.
Current CPR & First Aid Certificate (every two years after that)
Current Immunizations (TB) (every two years after that)
Clearance Child Mandated Reporting
Professional Expectations:
In addition to responsibilities, candidates will exhibit and represent behaviors consistent with the expectations within the BTWCSC competency guidelines listed below:
Ability to maintain discretion and confidentiality and handle sensitive information.
Demonstrates a desire to serve others and fulfill community needs for vulnerable populations
Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
Builds rapport and relates well to others.
Makes sound judgments and transfers learning from one situation to another. Exercise mature judgment and good decision-making.
Embraces new approaches and discovers ideas to create a better member experience.
Strives to meet or exceed goals and deliver a high-value experience for members.
Pursues self-development that enhances job performance.
Demonstrates an openness to change and seeks opportunities in the change process.
Does not indulge in illicit drugs or alcoholic beverages before or during work hours.
Physical Requirements:
Must be able to move 35 pounds safely. Must be able to remain in a stationary position during shift. Physical requirements are also typical of those needed in an office environment.
Schedule:
Monday - Friday, 9:00 am to 6:00 pm, occasional nights and weekends. (Additional hours may be required for program activities include but are not limited to, BTWCSC staff events, evening and late-night duty, and staff meetings; a calendar will be provided.)
Benefits and Compensation:
BTWCSC offers a competitive compensation package with paid time off and holidays, generous health and retirement benefits, and a salary commensurate with experience. This position is full time and exempt with an annual salary range of $75k to $80k plus a full benefits package, including:
100% employer covered excellent health, dental, and vision benefits
Paid time off, including 15 days paid vacation, plus holidays and Center breaks/closures
Workers compensation;
Employee assistance program;
Monthly wellness benefit after 90 days;
Access to daily chef cooked meals and snacks;
Commuter benefits;
Life and disability insurance
401(k) with employer contribution
Professional development opportunities, including conferences, seminars, webinars, and trainings
BTWCSC is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To Apply:
People of color and candidates with lived experience are strongly encouraged to apply.
Please submit the following:
Cover letter detailing your fit and qualifications for the position
Copy of certifications
Resume or CV
Minimum of 2-3 references including at least one recent supervisors
Application submission screening will be completed on a rolling basis
Customer Service Reps / Associate / Specialist
Customer service advocate job in San Francisco, CA
Job Responsibilities
Are you dependable?
Are you looking for more?
If you answered yes then Pharmacyclics is looking for you!
We are an industry-leading and continuously growing company, and the right individual can grow with us! We're looking to add enthusiastic Customer Service Reps / Associate / Specialist for full-time and part-time positions immediately! We're seeking empathetic individuals who can support management and also interact with our vendors & customers while providing and maintaining quality, “best-in-class” customer service.
We offer a competitive compensation and benefits package including health, dental, vision, life insurance, paid time off and 401k. When you join Pharmacyclics as a Customer Service Rep, you will have the opportunity to make a difference in the life of customers.
Essential Duties:
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments and complaints.
Communicate with customers and vendors through various channels.
Respond promptly to customer inquiries and provide feedback on the efficiency of the customer service process.
Acknowledge and resolve customer complaints.
Ensure customer satisfaction and provide exceptional customer support.
Salary: $18.50 to $22.00 /hour. Based on Performance and Experience.
Apply today for an opportunity to be a part of a great team with an innovative company!
***NB: Candidates applying should send a resume to our HR desk ***[email protected]*** and we will get back in touch ASAP!
Skills Required
Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Ability to multi-task, prioritize, and manage time effectively.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to meet required goals and quotas.
Positive and service-oriented attitude.
Customer Executive
Customer service advocate job in San Francisco, CA
About the role The Customer Executive (CE) is responsible for ensuring proper delivery of all products and services is completed to customer specifications and meets the contractual service level agreement (SLA) for their assigned customers. The CE communicates regularly with customer project and implementation teams, Account Managers, Solution Specialists, Finance, and vendors regarding open requests, open quotes, escalated orders, and at-risk projects. This position is an office-based position.
Salary range: $60K USD
What you'll be doing
Partners with business leaders to deliver services that support company objectives and that are consistent with Computacenter United States Inc. values.
Collaborates with Sales, Partner Management, Integration Centers, Finance, and other cross functional teams on an as needed basis regarding open and pending customer projects and orders.
Uses Computacenter United States Inc. systems and process to manage and maintain project timelines and verifies integrity of Computacenter United States Inc. Vendor Supplied Inventory (VSI) to Customers.
Manages all logistics between Computacenter United States Inc., the Integration Centers, and vendors to en-sure scheduled deliveries to customer sites.
Provides regular data and timeline updates to customers and Computacenter United States Inc. Finance teams.
Communicates regularly with Commercial Partner Management teams.
Provides status reports to Account managers, project teams, and Partner Management.
Follows defined processes and procedures to manage and coordinate execution of all open requests, open quotes, open purchase orders, escalated orders, and at-risk projects.
Communicate project timelines and manages escalations with appropriate internal and external partners.
Reviews all Salesforce CRM reporting and tracking related to open opportunities, assists in managing open opportunities within team, and follows up directly with customers.
Working with Account Managers and Inside Sales Managers, creates and maintains accurate forecasts.
Creates and maintains a database of historical deals, pricing, and technology preferences across the customer base.
Conducts general administrative project management duties as necessary.
Embraces and supports Computacenter United States Inc.'s mission and core values.
What you have
Bachelor's degree or equivalent experience.
1 to 2 years of inside or outside sales experience preferred.
Minimum of 1 year of customer support experience in the IT industry.
Experience using SAP and Salesforce.com or similar ERP and CRM tools.
Legally eligible to work in the United States.
Customer focused.
Strong written and verbal communication skills.
Able to exercise discretion and independent personal judgment to accomplish goals with minimal direct supervision.
Able to maintain effective lines of communication between high-level internal and external stakeholders.
Strong interpersonal, problem-solving, time-management, organizational, and prioritizing skills.
Professional self-starter able to work both independently and collaboratively with others to accomplish goals.
Able to take ownership of customer projects to create, maintain, and expand opportunities with customers.
Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, OSX, Salesforce).
What you can expect
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. ************************
Custom Home Sales Representative
Customer service advocate job in Concord, CA
JobID: 3018375 JobSchedule: Full time JobShift: : Do you want to do a job that could potentially save lives every day? Do you want to be on the forefront of a technology partnership that will help create the future of smart security and home automation?
Then today is a good day to become an ADT Solutions Advisor. Our Custom Home Services has created a unique home security experience for high-net-worth clients and their homes. You'll be able to take advantage of our ever-expanding line of innovative home automation and smart security products and solutions, and help make homes smarter, and people safer - every day. This is your chance to join the leading security and home automation company and grow with us
Interested in being a part of the growth? Keep reading.
So, who's right for the job?
A self-motivated, tech savvy individual driven to succeed. Someone who connects with people and enjoys meaningful interactions while expanding their network. Strives to deliver a great customer experience by building relationships and exhibiting empathy - no matter what the situation. Ultimately turning curious consumers into loyal customers.
Someone who's willing to put in the work, knowing that you'll get out of it what you put into it. You'll use your strong communication and creative skills to demonstrate the value of our innovative security and smart custom home solutions to customers while explaining our products and services in-depth and recommending the right solutions. You will work in a dynamic, collaborative environment, working closely with customers and coworkers. This role involves providing solutions by visiting customers at their homes or businesses.
Do you…
Get satisfaction from helping people?
Have a knack for problem solving?
Enjoy finding solutions to make people's lives easier?
Want to help protect what they value most, their loved ones, pets and prized possessions?
Enjoy closing sales and helping customers find the best solutions that fit their needs?
Have a curiosity for the newest tech?
Adapt quickly to competitive and customer needs?
Prioritize your time well?
Like what you are reading above but still not sure? Don't worry. As the industry leader, ADT equips you with specialized training and the tech you need to meet your financial goals.
What's in it for you:
Unlimited earning potential with uncapped commissions (our top performers earn $150K+!)
Training wage of up to $4,000 over the first 8 weeks of employment
Comprehensive benefits package (Medical, Dental, Vision, 401k w/match, tuition reimbursement
Paid Time Off
Mileage compensation
Career growth opportunities
Ability to work flexible hours to accommodate our customers' needs
Still not convinced? Check out videos of our professionals who make it part of their life's mission:
ADT professionals
Check out more about life at ADT here.
Read more about ADT + Google here.
Pay and Benefits Disclosure:
Sales advisors will receive uncapped commission plus a training wage of up to $4,000 over the first 8 weeks of employment. Commissions are paid on a percentage of the products or services sold and eligible for a monthly performance bonus. Based upon performance, new sales advisors can expect to earn $85,000, while experienced sales advisors can earn over $150,000. If you are not sure you're ready for a commission-only sales position, please apply to discuss the role and training program.
We offer employees access to healthcare benefits (medical, dental and vision), a 401(k) plan with company match, tuition reimbursement, mileage reimbursement, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Auto-ApplyHome Service Specialist (Condo/Coop)
Customer service advocate job in Concord, CA
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Duration 10 months with possibility of contract extension
Pay Rate $20/hr
The Condo/Co-op Work Flow Coordinator will work within the Project Review Office (PRO) within the client's site. The candidate will be responsible for completing detailed reviews of Condominium and Cooperative project documentation received from the Retail, and Private Banking channels which includes, but is not limited to - Appraisals, Budgets and Financial Statements/1120s, By-Laws, Covenants, Conditions & Restrictions (CC&Rs), Insurance Declarations, Leasehold Agreements, Offering Plans (& Amendments) and Project Questionnaires. Accurate analysis and data entry of key project information in the Condo/Co-op Project databases is required.
The Condo/Co-op Work Flow Coordinator will consult with internal and external business partners to assist in determining if a project or individual loan requests meet eligible Condo/Co-op classifications and product specifications. In addition, you will communicate project status (approval, suspense, denial) to appropriate individuals and uphold fair lending practices of Bank of America, while meeting targets for productivity, quality and customer satisfaction. The Condo/co-op Specialist will contact Condo/Co-op Management companies, Developers, Sponsors, and Condo/Co-op Boards to obtain additional information, as required.
Qualifications
Minimum of 5+ years of
mortgage project underwriting
,
condo/co-op project review
or related experience
Analytical skills and computer skills
Excellent written and verbal communication/interpersonal skills
Must have excellent teamwork orientation and the ability to work independently in a fast moving environment
Strong analytical, decision making, and attention to detail skills
Processing or
underwriting Condo or Co-op transactions
Analyzing Corporate tax returns and/or Financial Statements
Analyzing appraisals
Familiarity with
Fannie Mae and Freddie Mac credit policy
Ability to communicate well in difficult situations
Additional Information
To know more on this opportunity, please contact:
Laidiza Gumera
************
*******************************
Easy ApplyPart-Time Customer Liaison (on-site)
Customer service advocate job in Mill Valley, CA
Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.'
Job Description
The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.
What We Offer:
California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:
Health insurance - Medical, Dental, and Vision
PTO days, floating holidays, paid holidays, and sick days
401K retirement plan with company match
40 hours/week with overtime potential
Grow your career with us - many promotional opportunities are available
Franchises are independently owned and operated and may offer different benefits.
Located in Showroom in Mill Valley
Pay rate: $22/hour
Schedule: (Part-time) 32 hours a week. Monday, Wednesday-Saturday from 9:30am-6pm
Duties and Responsibilities:
Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
Based on business size may handle accounts receivable tasks
Qualifications
1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment
Associates Degree related to business administration / accounting from an accredited college or university preferred
Calendar management / regional scheduling experience preferred
Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
Detail oriented, organized and time management skills
Ability to provide an exceptional client experience aligned to the company values
Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
Additional Information
Find us on
Facebook
,
YouTube
, and
Instagram
#CA379
We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.
Community Service Specialist - (Community Service Specialist) - University Police
Customer service advocate job in San Francisco, CA
Appointment Type * Probationary 1 Bargaining Unit * Unit 7 - CSUEU - Clerical and Administrative Support Services 1 Job Search Category/Discipline * Safety 1 Time Basis * Full Time 1 Workplace Type (Exclude Inst Fac) * On-site (work in-person at business location) 1
PTOC
Community Service Specialist - (Community Service Specialist) - University Police
Apply now Job no: 552070
Work type: Staff
Location: San Francisco
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Probationary, Full Time, Safety, On-site (work in-person at business location)
Working Title
Community Service Specialist
SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling ************** or emailing ***************.
San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.
The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
Department
University Police
Appointment Type
This is a one-year probationary position.
Time Base
Full-Time (1.0 FTE)
Work Schedule
Schedule to be arranged by supervisor.
Anticipated Hiring Range
$3,461.00.00 - $4,567.00 Per Month; ($41,532.00 - $54,804.00 Annually)
Position Summary
The Community Service Specialist serves as a visible security presence on the campus, and within its buildings as assigned, performs security services such as patrolling campus on foot, bike or vehicle to protect campus community and visitors, provides public safety support and assistance to campus police, enforces campus ordinances and parking regulations, and issues citations to violators. Incumbent also provides information to the University Police Department (UPD) regarding any unusual occurrences and/or activities on and around campus.
Position Information
Security Services:
Patrol campus on foot, bike or vehicle to protect campus community and visitors from such hazards as fire, theft, vandalism, trespassing and other crimes. Assist in the enforcement of campus rules and regulations, report hazardous conditions, checking, opening and securing campus facilities, coordinating and testing campus alarm systems.
Public Safety Support:
Provide support and assistance to UPD by providing back-up dispatch support, managing property and evidence, maintaining records, providing training on crime prevention awareness, supporting drug identification programs, performing Live Scan and Ink Card fingerprinting, participating in emergency response teams and responding to emergency situations and taking incident/accident reports and responding to these situations, as needed.
Parking Support:
Enforce parking rules and regulations through issuing and selling parking permits, patrolling parking lots, and issuing citations for parking and other standing violations, as appropriate. Appear in court for parking related citations and directing vehicle and pedestrian traffic during peak hours, special events, and emergencies.
Campus Community Support:
Assist in the physical logistics for campus special events and emergencies. Provide general information and assistance to the
public and provide escort and citizen assistance, as needed.
Other duties as assigned.
Minimum Qualifications
Entry into this classification requires high school level reading and writing abilities, and possession of a California Driver's License. The nature of the duties may also require successful completion of a background check, physical and and/or the ability to attend Police Officers Standards & Training (POST) programs related to public safety support and dispatch activities. Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential. A high school diploma or equivalent and three to six months related experience would normally achieve these entry qualifications.
* Working knowledge of applicable procedures and regulations related to campus security, public safety, and parking.
* Working knowledge of alarm and radio systems.
* Ability to detect and respond appropriately to potential hazardous or crime situations.
* Ability to observe and recall details and incidents.
* Ability to act and resolve parking and traffic problems.
* Ability to write standard incident reports in a clear and concise manner.
* Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel.
* Ability to handle sensitive situations with tact and confidentiality.
Preferred Qualifications
* At least 1 year of experience as a security officer.
* Must be dependable, trustworthy and willing to respond to work on call if needed.
* Keep uniform inspection ready: polished, clean, and neat.
* Knowledge of campus operating and emergency procedures.
Required/License/Certification
* Incumbent must pass a medical examination and background check, and possess a valid California Drivers' License.
* The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect
Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July
21, 2017 as a condition of employment.
Environmental/Physical/Special
Must be able to work indoors and/or outdoors and feel comfortable working in a police environment. May be required
to work evenings and/or weekends depending on department staffing needs. Must be able to stand for long periods of
time, walk for long periods of time, climb stairs, lift, open doors, and assist police officers as requested. Must be able to
react to emergencies and be able to communicate effectively. Act as a first level mediator of disputes and be the eyes and
ears for the UPD. Must be able to competently interact with a culturally and ethnically diverse population of
students, faculty and staff and visitors/guests.
Pre-Employment Requirements
This position requires the successful completion of a background check.
Eligibility to Work
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.
Benefits
Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.
CSUEU Position (For CSUEU Positions Only)
Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.
Additional Information
SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).
Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.
CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19. The systemwide policy can be found at *******************************************************
The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at **************.
Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.
Advertised: Oct 13 2025 Pacific Daylight Time
Applications close:
Customer Service at Rio Rock Acai Cafe
Customer service advocate job in Kentfield, CA
Job Description
Rio Rock Acai Cafe in Kentfield, CA is looking for one customer service to join our 9 person strong team. We are located on 860 College Ave. Our ideal candidate is attentive, punctual, and engaged.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Qualifications
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
We are looking forward to reading your application.
Customer Service Agent Full Time
Customer service advocate job in San Francisco, CA
American Airlines is seeking Full Time Customer Service Agent at the San Francisco International Airport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to *********************** and submit a transfer request.
This job will continue to be posted until at least 10-24-24. If interested please apply prior to this date.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $21.46 per hour.
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers' self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American's guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy
* Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver's license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
*Travel to the interview and any subsequent relocation expenses are the responsibilty of the candidate.
Virtual Customer Service Professional( work frrom home)
Customer service advocate job in San Francisco, CA
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour
depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.
Skill Set Overview:
• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Customs Coordinator
Customer service advocate job in San Francisco, CA
Williams-Sonoma, Inc. is seeking a candidate that has interest in working for an importer of retail merchandise. You will be part of a team that is responsible for the ensuring the Company's compliance to all applicable import and export regulations.
This candidate will receive training in the area of Customs rules and regulations. This is a good opportunity for someone looking to enter the dynamic world of international trade.
The performance expectations of this position includes; acting with a high sense of urgency, analyzing and determining root causes, thinking and planning strategically, elevating operational issues effectively.
SUMMARY OF RESPONSIBILTIES:
* Obtain and prepare documents necessary to execute audit plans that test areas of compliance. Assist with the review and information gathering to determine level of compliance.
* Obtain declarations from vendors that support duty free treatment of imported products under Special Trade Program and Free Trade Agreements. Determine if declarations meet basic requirements.
* Run various reports
* Assist with filing Post Entry corrections and maintain post entry activity in the Customs database.
* Assist in the preparation of communication to Customs and other government agencies.
* Assist with research for restricted products
* Assist with various projects taking place
* Assist with establishing and updating guidance and procedures
QUALIFICATIONS:
* A BS/BA degree in Accounting or International Trade/Business or equivalent preferred
* 2-4 years work experience requiring auditing skills
* Experience with MS Access, Excel and Word
* Strong analytical and problem solving skills
Auto-ApplyMember Experience & Engagement Specialist
Customer service advocate job in San Francisco, CA
A community-focused nonprofit organization in San Francisco is seeking a Membership Associate to enhance member experiences and provide customer support. This role involves engaging with members, managing accounts, and promoting inclusivity within the facilities. Ideal candidates will have a high school diploma, 6 months of customer service experience, and proficiency in Office 365. This position offers a competitive hourly rate ranging from $19.50 to $24.00.
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Virtual Customer Service Professional( work frrom home)
Customer service advocate job in San Francisco, CA
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a
1099 contractor
from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10