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  • Customer Service

    Collabera 4.5company rating

    Customer service advocate job in Temple, TX

    Contract: Temple, Texas, US Salary Range: 17.00 - 18.00 | Per Hour Days Left: 27 days, 2 hours left Apply Job Description: The Member Customer Advocate serves as the primary point of contact for members, providing exceptional customer service and support. Responsible for handling inquiries, resolving issues, and guiding members through benefits, account information, and service-related questions. Must have excellent communication skills, strong problem-solving abilities, attention to detail, and proficiency in computer systems or CRM platforms. The role requires maintaining accurate records, ensuring compliance with organizational policies, and fostering a positive member experience. Must-Have: • Exceptional customer service and communication skills • Ability to handle inquiries and resolve issues efficiently • Attention to detail and accuracy in documentation • Basic computer literacy and CRM/EMR proficiency • Knowledge of member benefits, insurance, or healthcare processes (preferred) Salary and Other Compensation: The annual [salary/hourly rate] for this position is between $17.00 - 18.00 per hour. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance], [dental insurance], [vision insurance], [401(k) retirement plan], [life insurance], [long-term disability insurance], [short term disability insurance],[paid parking/public transportation], [Paid time off], [Days/hours of paid sick and safe time], [Days/hours of paid vacation time], [Weeks of paid parental leave], [Paid holidays annually], [any additional benefits applicable]. Job Requirement Customer Service CSR CRM Exceptional customer service Member Customer Advocate calling calls customer specialist Member Support Client Relations Call Center Complaint Resolution Customer Satisfaction Member Benefits Insurance Verification Healthcare Terminology Eligibility Verification Claims Assistance Data Entry Problem Solving Attention to Detail Time Management Reach Out to a Recruiter Recruiter Email Phone Priyanka Sen *************************** Apply Now
    $17 hourly 6d ago
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  • Customer Advocate 1

    AA2It

    Customer service advocate job in Temple, TX

    Job Title: CSC Customer Service Rep I Payrate: $18/hr To be considered, please ensure you live within a reasonable commuting distance of Temple, TX ** Interviews are underway and the targeted start date for this class is, Jan 12 2026 *** If selected, the onsite training hours will be from 8am to 5pm Monday through Friday, for 3 weeks in total **** After training, you will work 40 hours per week. Your 8-hour shifts can be scheduled anytime between 7 AM and 7 PM, Monday-Friday. Essential Functions of the Role • Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan. • Must adhere to call handling goals of 80% of calls answered within 30 seconds. Helps and adheres to call abandonment rate of less than five percent (5%) with average hold time not to exceed 2 minutes based on regulatory requirements. Within 60 days of employment on the floor, must meet monthly quality goal of ninety-two percent (92%) or greater based on two percent (2%) of calls monitored. Helps and meets schedule adherence goals based on department policy successful completion of proficiency testing following initial Advocate training. • Serves as a primary contact for benefits, premium payments and simple enrollment inquiries for Personal Plans based on first contact resolution guidelines. Verifies demographic information on all inquiries and updates the Plan system. • Helps Members with concerns and effectively works toward a resolution before the concern escalates to a complaint. • Accesses appropriate sources to obtain benefit information requested by Member.. • Accurately documents phone log records for each inquiry with appropriate messaging based on department standards. Key Success Factors • Requires successful completion of proficiency testing following initial Advocate training. • Must successfully complete Customer Service training and successfully pass proficiency exam to maintain CSA position. • Must successfully complete spelling, grammar, and basic computer skill testing during job interview. • Must be proficient in typing and basic computer skills. • Perform well in a fast-paced, stressful routine work environment. • Must have good phone etiquette and uses effective communication skills (both verbal and written). • Must be familiar with policies, procedures and new products offered by Marketing and completes training as required. • Must be able to multi-task. • Must be knowledgeable in public relations with a diverse customer base. • Must be able to problem solve and act as advocate for the customer. Belonging Statement We believe that all people should feel welcomed, valued, and supported, and that our workforce should be reflective of the communities we serve. QUALIFICATIONS • EDUCATION - H.S. Diploma/GED Equivalent • EXPERIENCE - Entry Level Kindly get back with answers: Q1: How many years of exp in answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests. Q2: Are you okay with shift starting from 6:30 AM - 3:30 PM Q3: For submission; kindly share MM/DD of Birth (no year)
    $18 hourly 6d ago
  • CSC Customer Service Specialist 1

    Artech LLC 3.4company rating

    Customer service advocate job in Temple, TX

    for one of our direct clients in the US. Below are the specs for the role: Customer Service Specialist 1 Duration of Assignment: 6+ Months Pay Rate Range: $18.00/hr on W2 Call Volume: Day Shift (8 AM-5 PM): 175-300 calls per day Second Shift: 150-200 calls per day Night Shift: Over 100 calls on a busy night Key Requirements: Must be a quick thinker, able to handle unique or challenging situations on calls. Should be able to think quickly and adapt during calls. Types of Calls: General calls (e.g., plumbing issues, ceiling issues, doctor appointments) Auto dispatching via radio/calls (launch/alert calls) Monitoring role for medical support and medical emergency calls Other Details: Must know how to route calls appropriately. Dispatcher experience is a plus, but not mandatory. During the interview, candidates will be assessed on their ability to multitask effectively. Click "APPLY" to send your resume for this role or you can send an email to me at **************************. You can also reach me directly on ************. Artech has been an employer of choice for 30 years, proudly serving over 80 Fortune 500 companies. We have dedicated professionals that will help you with your next career move. Our recruiters will listen carefully to your career goals and then match your skills and aspirations to various open roles. There is nothing we are more passionate about than finding candidates a rewarding job that makes them happy. Artech is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.
    $18 hourly 6d ago
  • Customer Service Representative

    Circle K Stores, Inc. 4.3company rating

    Customer service advocate job in Temple, TX

    Shift Availability Evenings Job Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability Flexible Schedules Weekly Pay Weekly Bonus Potential Large, Stable Employer Fast Career Opportunities Work With Fun, Motivated People Task Variety Paid Comprehensive Training 401K With a Competitive Company Match Flexible Spending/Health Savings Accounts Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: Selling products to customers Providing excellent customer care Communication and friendly conversation Performing at a quick pace while having fun Working as part of a team to accomplish daily goals Coming up with great ideas to solve problems Thinking quickly and offering suggestions Great if you have: Retail and customer service experience Sales associate or cashiering experience High school diploma or equivalent Motivation to advance in your career! Willingness to learn and have fun! Physical Requirements: Ability to stand and/or walk for up to 8 hours Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift Occasionally lift and/or carry up to 60 pounds from ground to waist level Push/pull with arms up to a force of 20 pounds Bend at the waist with some twisting up to one hour a shift Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish
    $24k-30k yearly est. 6d ago
  • Customer Service Representative I

    City of Temple 3.5company rating

    Customer service advocate job in Temple, TX

    Ready to Start Your Career with the City of Temple? Under the general direction of the Utility Dispatch Manager, provides communications between the public and utility crews, foremen, and managers to ensure the health and safety of citizens and the environment, and to ensure compliance with State and Federal regulations. This position is in constant phone and/or radio contact with utility staff for ordering parts and related items for each repair and ordering utility locates for crews before excavating. This position plays a large role in emergency response. Essential Duties And Responsibilities Answers telephone and dispatches calls related to reported health and/or safety issue Enters citizen reported water and/wastewater concern into system and dispatches service technicians for evaluation Researches and processes requests for new construction connections to water and wastewater services Orders parts and contacts 811 for locates, monitors radio, and directs units Maintains records; enters daily data for work orders, customer complaints and action items Develops reports as required by state/federal regulations Assists with new hire onboarding process and enters time daily into system Provides resources, supplies and city-wide messages to field staff without a city email Picks up and distributes mail; sorts and routes all incoming / outgoing mail and correspondences to City Departments Coordinates monthly departmental meetings Assists in preparation and organizing various events for department, safety training, etc. Process procurement report weekly and prepares purchase requisitions for department as needed Performs periodic on-call duty on a rotating basis Completes cost estimates relating to water and sewer taps Follows City policies, procedures, and safety guidelines Performs other duties as assigned Minimum Qualifications High School diploma or equivalent One year of experience in customer service, dispatch, or related area Ability to successfully pass a typing test Preferred Qualifications Work experience with Water and Wastewater and related terminology Certificates, Licenses, Registrations Valid Driver's License Thank you for your interest in the position. Please note only those selected for an interview will be contacted.
    $24k-31k yearly est. 6d ago
  • Customer Enrollment Associate In Office

    The Briggs Agencies 4.4company rating

    Customer service advocate job in Temple, TX

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 6d ago
  • Customer Service Representative - Temple

    Christian Brother Automotive 3.4company rating

    Customer service advocate job in Temple, TX

    Christian Brothers Automotive America's Number 1 Automotive Repair Franchise! Our mission is simple: to create an uncommonly great experience for customers in need of auto service and repair. Christian Brothers Automotive was founded in 1982 on the principles of honesty and integrity. All locations are equipped with manufacture-level diagnostic equipment in the shop, with lobbies that are designed to be welcoming and comfortable for guests. We enjoy providing the highest level of customer service while maintaining those original principles. We're excited to find the team member who will provide this experience to the guests! Job Title: Automotive Customer Service Representative Location: 58 S Kegley Rd, Temple, TX 76502 * Do you serve people regularly in your everyday life, and does it energize you? * Do you enjoy a fast-paced, challenging work environment? * Would you like every weekend off to spend more time with your family and friends? * Have you demonstrated the habit of on-going learning? If your answer is yes, then maybe a career with Christian Brothers Automotive is right for you! Apply Now and take pride in where you work! Position Summary: Currently accepting applicants to assist guests and staff (front counter walk-ins/check out and on the telephones). Pick up & delivery of guest's vehicles. Warm and friendly personality to communicate with guests and offer outstanding service. Computer entry, filing, local shuttle driving as needed, overall general office including maintenance where needed. All applicants should highly value honesty and integrity. Must have strong interpersonal skills to effectively communicate with our staff, vendors and guests. Outspoken, friendly, courteous, excellent organizational skills, computer entry, attention to detail - accuracy and speed, ability to work in fast paced environment. Exceptional phone skills 1 year customer service experience prefered Driver's License Required. All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices. Fulltime * Monday - Friday *
    $27k-35k yearly est. 6d ago
  • Route Service Representative

    Cintas Corporation 4.4company rating

    Customer service advocate job in Round Rock, TX

    Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, i Service, Representative, Sales Representative, Manufacturing, Retail
    $32k-36k yearly est. 2d ago
  • Customer Enrollment Associate In Office

    Everett and Associates

    Customer service advocate job in China Spring, TX

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 1d ago
  • Customer Service Representative

    City of Copperas Cove

    Customer service advocate job in Copperas Cove, TX

    PLEASE WHITELIST ALL EMAILS FROM NO-REPLY@APPLICANTEMAIL.COM AS STATUS UPDATES FOR POSITIONS ARE SENT DIRECTLY FROM THIS EMAIL. General Purpose: Performs routine and semi-complex clerical, administrative, customer service and data processing work as necessary to maintain accurate and accessible records for and servicing of utility service billing accounts, both active and inactive; proper accounting and posting of payments and billings; and maintaining positive community relations through the provision of excellent customer service. SUPERVISION RECEIVED AND EXERCISED: Receives direct supervision from the Utilities Supervisor and/or Utilities Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES: Utilizes computer and various software applications to service customer utility billing accounts, including posting payments, researching and reconciling customer accounts; generating and processing work orders to establish new services, transfer services, disconnect services for non‐payment, and assessment of fees and late charges. Develops and maintains expertise in assigned areas of Utility Administration operations, including work processes, multiple software systems (Incode, Paymentus, Neptune, Watersmart, etc.), and general operations (payment processing, adjustments, reconciliation, etc.). Provides training as directed to newer colleagues to ensure consistent account servicing processes and aiding in effective cross-training for the department. Processes payments and balances cash drawers; provides support for billing as needed. Processes online requests for service and payments. Professionally communicates with utility customers, other members of the public and internal colleagues via email, telephone and in person regarding all aspects of utility services. Ability to use effective customer service skills to defuse sometimes tense situations and develop rational solutions to resolve the same. Accurately maintains accounts and posts updated information on computer. Works closely with meter technicians and coordinates meter readings and rereading of meters when necessary, including where there appears to be inconsistency with past readings; Works closely with billing technicians to provide mutual support and resolution of account matters. Answers telephone and customer inquiries; assists the public, other agencies and departments by providing information as needed. Maintains and updates related department files. Studies, standardizes, and recommends new or revisions to existing procedures to improve self-efficiency and efficiency of departmental operations. Maintains and develops knowledge regarding federal, state and local laws of general and specific applicability to local government and utility administration operations, including interpreting City ordinances relating to utility services and offering suggested updates to City ordinances and utility administration processes when necessary. Performs other essential duties as required to achieve successful operations of the department. Routine and assigned special daily work must be completed before departing for the day; over-time may be required when necessary to maintain customer response times. Employee must have the ability to work professionally with all fellow employees, customers and all other internal and external stakeholders and maintain a professional, approachable and open attitude at all times. Regular and timely attendance (report to work on time, work scheduled hours, utilize leave responsibly ensuring sufficient coverage to maintain operations, etc.) is an essential job function. PERIPHERAL DUTIES: May serve as a member on other committees as assigned Other Duties as assigned. DESIRED MINIMUM QUALIFICATIONS: High school diploma or GED equivalent; Two (2) years experience in municipal utilities and/or office administration preferred with one (1) year experience in clerical or related area required; Any equivalent combination of education and experience. Ability to type 35 wpm. SPECIAL REQUIREMENTS: Valid State Driver's License, or ability to obtain one prior to employment. Requires little physical effort; prolonged sitting and viewing of screen. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge in the area of utilities administration to include posting, billing and cash handling procedures; Knowledge of computers and data entry; Skills and ability to use 10‐key calculator by touch with accuracy, must have mathematical aptitude; Ability to handle money with accuracy and balance cash drawers; Ability to set priorities, make independent judgments, and perform several duties at once; Ability to maintain effective working relationships with coworkers, other departments, customers and other members of the public; Ability to maintain perspective and maintain a sense of humor. SELECTION GUIDELINES: Formal applications, rating of education and experience; oral interview and reference check; job related tests may be required. TOOLS AND EQUIPMENT USED: Personal computer, including spreadsheet, word processing, and presentation software; central financial computer system; telephone; 10 key calculator; typewriter; fax and copy machine. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately quiet. The employee must have the ability to work well with others and have a good/pleasant attitude. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. No one will perform the duties of a higher position without prior authorization from an individual authorized to approve. The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
    $26k-34k yearly est. 6d ago
  • Contact Center Specialist

    Baylor Scott & White Health 4.5company rating

    Customer service advocate job in Temple, TX

    The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. ESSENTIAL FUNCTIONS OF THE ROLE Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution. Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage. Works collaboratively with providers, clinical staff and other departments to ensure patients? needs are met. Responsible for calming upset customers by providing a composed and professional demeanor. Identifies and escalates priority issues for resolution. Documents all customer contacts and accurately processes various documents to ensure optimal service. Accurately schedules, prepares and communicates appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with system and operating guidelines. May be required to ensure accurate creation of new accounts in the electronic medical record system, avoiding the creation of duplicate accounts, and verifying insurance coverage. Writes messages on behalf of patients, caregivers and healthcare professionals to clinic administrative and provider staff. KEY SUCCESS FACTORS Experience in a call center, customer service and/or healthcare setting preferred. Should possess a moderate understanding of general aspects of the job. Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. Excellent data entry, numeric, typing and computer navigational skills. Knowledge of patient portal preferred. Knowledge of customer service principles and practices preferred. Knowledge of call center telephony and technology preferred. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries. Comfortable working in a fast paced, constantly changing, and stressful environment. BENEFITS Our competitive benefits package includes the following Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - Less than 1 Year of Experience
    $28k-36k yearly est. 6d ago
  • Customer Service Expert

    Palm Beach Tan-LST Austin I, Ltd.

    Customer service advocate job in Temple, TX

    Job DescriptionBenefits: Employee discounts Flexible schedule Training & development At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon. Responsibilities Maintains salon cleanliness Sanitizing equipment after each use Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms Setting up tanning rooms for next customer according to Palm Beach Tan standards Assisting customers as needed Qualifications Must be at least 18 years of age Reliable transportation, and flexibility including nights and weekends Attention to detail Ability to stand, bed, walk for up to 7 hours per day We offer a flexible work environment, free tanning and product discounts. LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.
    $54k-123k yearly est. 25d ago
  • Customer Rep/Station Attendant

    Tornado Bus Company 3.9company rating

    Customer service advocate job in Waco, TX

    Job Description Tornado Bus Company is currently looking for a Customer Service Rep/ Station Attendant Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties. JOB SPECIFIC RESPONSIBILITIES: Provide an exceptional customer experience. Call customers to advise about changes or cancellations of scheduled runs. Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service. Responsible for cash management and compliance. Operates cash register and/or credit card equipment. Sells and processes ticket orders via telephone, internet, and over the counter. Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box. Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see. Assist customers with luggage ID tag and transfer to luggage compartment. Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay. Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins) Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles Assist with cleanliness of Driver dorms (certain locations) Other duties assigned by Manager EXPERIENCE: 2 years of job-related experience Bilingual (English/Spanish) PHYSICAL DEMANDS: Heavy - Exerting 60-100 lbs. frequently, 25-60 lbs. occasionally, or up to 10-20 constantly. We offer benefits: Medical Insurance Dental Insurance Vision Insurnace Life Insurance Aflac 401k And many more!!!!!!!
    $31k-49k yearly est. 1d ago
  • Customer Service Teammate

    Go Car Wash Management Corp

    Customer service advocate job in Leander, TX

    Job Description TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $18.00/hour, which includes a base pay of $12.00/hour plus an average of $2/hour in commission from membership sales and tips guaranteed up to an additional $4 per hour. Commissions and tips are uncapped, and our top performers regularly exceed $6/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
    $12-18 hourly 19d ago
  • SEASONAL CUSTOMER SERVICE POSITIONS

    Knight Arthur Promotions

    Customer service advocate job in Hewitt, TX

    Knight Arthur Promotions Inc. is a inside marketing firm that offers long term career opportunities, business development, and opportunities for growth. We are looking for energetic and motivated individuals to add to our team. Job Description SEASONAL, FULL TIME, PART TIME with the opportunity for LONG TERM employment and unlimited growth opportunities! Brand Management Firm seeks individuals who are ready to start during our busiest and most profitable time of year! Are you self-motivated and outgoing? Are you looking for a sales position where you can make a bigger paycheck? We are back on the hunt for a few energetic and motivated sales reps to join our team! We've had some crazy growth in 2016 and we need to grow our sales force to keep up! We have opened FIVE offices this year alone and we will be opening three more before years end! As a customer care specialist you will be on the front lines of our business, advising customers on electronic and home theater selection that best fit their needs. You will be a part of a team that values determination, focus, and execution. You'll develop your professional skills, learn a ton, and make a direct impact on our company's growth. You'll be part of a team of sharp, energetic, focused people who will only encourage you to crush your numbers. You'll get to know them well via regular company parties and team nights. Oh yeah, and we also have uncapped commission on top of a base salary and room to advance into Sales Management positions. We offer: - Professional sales, product, and management training - Warm Leads only -- NO outside sales or cold calling - Competitive base plus uncapped commissions/bonuses (top earners make over $1200 weekly) - Advancement opportunities - Fun team oriented office culture with weekly team nights! Compensation: We offer a weekly salary plus commission. You will get paid every Friday. This is a true base plus commission position -- NO DRAW! Desired Strengths: - Sales background preferred, but we are willing to train the right candidate - Coachable and a fast learner - Reliable and committed to working with integrity - Attractive personality that can establish rapport with our customers and mesh with our office culture Take some of the stress out of the holidays with a new career, extra $, and a jump start on those new years' resolutions Additional Information We are a premier brand management and advertising firm that offers its clients the ability to increase their consumer base and provide BRAND AWARENESS with cost-effective marketing strategies, including face to face sales. We create these campaigns, convey them to each respective target market, and ensure results. If you feel that you are the right candidate, apply today to secure an interview with the Management Director. Website: knightarthurpromotionsinc.com Or give us a call at **************!
    $1.2k weekly 2h ago
  • Management Customer Service

    Glad Solutions 3.5company rating

    Customer service advocate job in Harker Heights, TX

    Job Description Glad Solutions is actively recruiting and accepting competitive, team-oriented individuals to join our team. This is an entry level position, meaning we will provide full product education to the right candidates. Experience wanted but not required from the following areas: Customer Service Retail Sales Restaurant and Hospitality Call Center Or General Labor We provide excellent earning potential and the chance to develop marketing, communications, management, and customer service skills that will benefit you long-term. Our company has a competitive, yet supportive culture based on trust and integrity that has allowed us to grow over the years. Requirements: Full-time, flexible schedule Must be over 18 years of age. Professional demeanor Communication skills Team player and goal orientated. Apply Today and Schedule your Interview!
    $30k-35k yearly est. 16d ago
  • Customer Service Specialist II

    TECO Westinghouse 4.2company rating

    Customer service advocate job in Round Rock, TX

    Job DescriptionSUMMARY Processes orders received by mail, e-mail, internet, telephone, or personally from customer or company employee by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES Individual will provide phone support to customers by: Following all order entry procedures as defined in the Customer Service Manual Creating and maintain electronic order files Reviewing backorder report weekly Checking stock for stock motors Providing quotes and inventory updates on Stock Motors Checking orders to make sure they shipped Processing backorders per Customer Service Manual Determining "hold status" per Customer Service Hold Policy Reviewing and processing customer change notices Creating new shipping addresses Providing freight quotes Assisting with Accounts Receivable duties, which includes invoicing, credits, rma credits and any others as needed. Providing customers with order status report as needed. Answering telephones and e-mails Regular attendance is an essential function of this position EDUCATION AND EXPERIENCE High school diploma or general education degree (GED); and 5 or more years related experience and/or training. SKILLS AND ABILITIES Good communications skills. Ability to multi-task. Attention to detail. Competent in Microsoft applications to include, but not limited to Microsoft Word and Excel 10 key by touch. Typing 45+ wpm. SAP experience a big plus. Ability to work collaboratively as a team. MANAGEMENT DISCLAIMER TECO-Westinghouse Motor Company's (TWMC) Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or TWMC may terminate employment at any time, for any reason. Powered by JazzHR HDsNWnB5ct
    $26k-33k yearly est. 7d ago
  • Customer Service Representative

    City of Georgetown, Tx 3.5company rating

    Customer service advocate job in Georgetown, TX

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Deliver outstanding customer service by promptly and courteously addressing customer inquiries and concerns while ensuring efficient resolution. Proficiently escalate complex issues to the relevant personnel for effective resolution, maintaining professionalism and courtesy throughout all interactions. Applicants are encouraged to attach a resume and cover letter. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: * Operates in call-center and in-person environments. * Assist customers over the phone or in person with requests for utility service connections, disconnections, and transfers. * Provide guidance to customers on using the Customer Self-Service Portal and assist with auto-draft maintenance. * Address customer inquiries related to utility services, leaks, and billing concerns. * Assess the accuracy of meter readings and charges on utility accounts, calculating adjustments and updating records as necessary. * Generate work orders for commercial and residential customers for service requests such as connections, disconnections, transfers, and re-reads, including billing applicable fees. * Review payment histories and make decisions on contract terms and durations. * Prepare Meter Data Management (MDM) system reports for water and electricity usage review for the customer. * Maintain knowledge of department policies, billing rate structures, and operational processes to provide accurate guidance and information to customers. * Provide customers with information on utility-related events to enhance awareness and understanding. * Process utility payments received from customers; reconcile cash drawers; and follows proper internal cash controls * Perform any additional duties as assigned. MINIMUM REQUIREMENTS: Education, training, and Experience Guidelines High School graduate, or its equivalent, 10-key by touch, and two (2) years of related customer service and cash handling experience required, OR any equivalent combination of experience and training that provides the required knowledge, skills, and abilities. Preferred qualifications: Bilingual language skills. Knowledge of: * Call center environments. * Effective customer relations practices. * Demonstrates proficiency in computer skills. * Credit collection practices. * Basic accounting and billing procedures. * Federal, State and Local laws. * City practice, policy and procedures. Skill in: * Performing data entry; operate a 10-key calculator. * Using computers and related software. * Executing oral and written instructions and reports. * Communicating effectively, both orally and in writing. * Establishing and maintaining effective working relationships. * Working with utility rates and procedures. * Interpreting utility bills for customers and making decisions as to their validity. * Analyzing data and problem-solving. * Interpreting meter readings for customers. * Adding and balancing payments; figures utility bills, provides analytic review of trend analysis. LICENSES AND CERTIFICATION REQUIREMENTS Valid Class "C" Texas driver's license. PHYSICAL DEMANDS AND WORKING ENVIRONMENT Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, kneeling, crouching, crawling, bending, twisting, climbing, balancing, vision, hearing, talking, and use of foot controls. Hiring Range: $19.29 - $24.17, hourly. #LoveWhereYouWork! Check out the benefits of working with us here Regular-Full time If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
    $19.3-24.2 hourly Auto-Apply 11d ago
  • Licensed Insurance Customer Service

    Kanda Kropp-State Farm Agency

    Customer service advocate job in Round Rock, TX

    Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Round Rock, TX. This is an in-office position. Base Salary: $3,000 - $5,000 per month based on experience Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Base Salary plus Bonus and Commission Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Bilingual English/Spanish a plus! Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $3k-5k monthly 6d ago
  • Spiritual Care Coordinator

    Community Healthcare of Texas 4.2company rating

    Customer service advocate job in Waco, TX

    StartFragment Community Healthcare of Texas has provided Hospice and Palliative Care Services since 1996. Community Healthcare of Texas has caredfor patients with serious and terminal illnesses throughout North Central Texas. Providing compassionate care for those living with an illness while supporting those caring for a loved one is the mission of CommunityHealthcare of Texas. POSITION SUMMARY The Spiritual Care Coordinator provides spiritual and emotional support for patients, families, and staff; assists in connecting families with avenues of spiritual support and provides ongoing bereavement care. ESSENTIAL FUNCTIONS Assess patient/family with spiritual care needs; participate in the plan of care Provide spiritual and emotional support according to the plan of care Participate in on-call rotation and various schedules/duties as assigned or needed Document visits/phone calls according to Policy Participate in Interdisciplinary Team meetings Provide aftercare and bereavement support in cooperation with the Bereavement Coordinator Provide spiritual and emotional support for staff Other duties as assigned POSITION QUALIFICATIONS Bachelor's degree in Religious Studies required. (Will consider substituting a non-religious studies bachelor's degree plus 10+ years of direct spiritual care experience for a Religious Studies degree) Strongly prefer a Master's degree with or working on Clinical Pastoral Education units Grief counseling experience preferred Hospice experience strongly preferred Must be proficient in using a computer Must have reliable transportation and a valid driver's license Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
    $28k-35k yearly est. Auto-Apply 22d ago

Learn more about customer service advocate jobs

How much does a customer service advocate earn in Temple, TX?

The average customer service advocate in Temple, TX earns between $27,000 and $41,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average customer service advocate salary in Temple, TX

$33,000
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