Customer service advocate jobs in Winston-Salem, NC

The salary range for this role is $12.75 to $13.50 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest ratewe in good faith believe we would pay for this role at the time of this posting. We may ultimately paymore or less than the posted range, and the range may be modifiedin the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remainsin the Company's sole discretion unless and until paid and may be modifiedat the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Applications for this position will be accepted until 01/30/2026. Posting Your New Career, Delivered! Hot Job, Cool Benefits! AmeriGas, the nation's largest propane distributor, has immediate openings for safety-minded, customer-focused Delivery Representatives at a location near you! Are you looking for an exciting career with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an energetic and customer service-oriented person to join us as a Delivery Representative. Responsibilities As a local Delivery Representative, you will play a vital role in delivering propane to our customers while ensuring the highest standards of safety and customer service. Duties include, but are not limited to: Safely operate a propane delivery truck along provided delivery routes Filling residential and/or commercial bulk tanks with propane Delivering propane cylinders to commercial/industrial customers Perform all daily functions in a safe manner by adhering to all federal and state codes and regulations in addition to all AmeriGas Safety and Operations Policies and Procedures Consistent use of required Personal Protective Equipment Depending on fluctuating needs, work 8 to 12-hour shifts What's In It for You? Home every day 17 PTO days plus 7 paid holidays $5,000 sign-on bonus Ongoing safety incentives Career advancement opportunities and annual performance reviews Uniforms provided Employee referral program Year-round medical coverage available as well as: 401k with company match, propane discount year-round, paid holidays and paid vacation Requirements All Delivery Representatives should have a valid class A or B CDL with hazmat and tanker endorsements Acceptable driving record Satisfactory completion of a DOT physical, drug test and background check Willingness to work outdoors in all weather conditions Ability to lift up to 70 lbs AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The pay for this position ranges from $27.45 to $28.45 per hour, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Kaplan Early Learning Company is growing and seeks to hire a Customer Engagement Analyst (On-site). For over 50 years, Kaplan Early Learning Company has been a champion for children. From our research-based curricula to enriching classroom environments and innovative technology solutions, Kaplan's products and services inspire a lifelong love of learning in children and educators. At Kaplan, we come to work every day knowing that we are making an impact on children, families, and educators not only in our local communities, but around the world! We are a national leader in the early childhood educational market, and we remain focused on what makes our organization different - Our People! If you are looking to join an organization where your talents are recognized, we're the team to join. It's often said when you join the Kaplan team you never want to leave - so prepare yourself to partner with a passionate staff who celebrates an average tenure of 15 plus years! About the Position: Incumbent will work independently to support and drive our sales growth initiative, profitability, and our commitment to quality customer service by focusing on evaluating, auditing customer requirements and our ability to meet those needs as efficiently as possible. The position will contribute to the overall success and profitable growth of the company by evaluating customer order requirements and product inventory status to effectively identify substitutions, will assist with labor assignments, status confirmations, order status, and delivery requirements of K-trucks or Special Delivery Orders while communicating between service, Traffic, the customer, and the sales representative. The staff member is charged with partnering with internal departments, primarily those that are customer-facing, to develop and drive execution plans for customer engagement success with Merchandising, Playground, Sales, Purchasing, Customer Support, and Operations to ensure customer requirements are executed against and met. Additionally, the incumbent will create and provide an analysis of various reports to ensure company leadership is informed and kept up to date on key performance indicators. Includes responsibility to audit individual employees' adherence to processes and procedures, identifying agents for additional training opportunities. Job Hours: Monday - Friday 8:00AM - 5:00PM (On-site) Position Responsibilities Include: * Independently monitor and record customer requirements in our systems to proactively ensure customer satisfaction, support sales, and help customer service agents meet those requirements. * Analyze data and directly partner with Merchandising, Purchasing, Customer Support, and Operations regarding customer feedback, percentage of order completions, special attention follow-ups, attendance, phone reports, and execution against correct processes. * Serve as a specialist in k-truck deliveries, working to ensure delivery needs are met with temporary labor, install specialists, and order fulfillment. * Develop and maintain comprehensive knowledge of Hubspot, PeopleSoft, and other software to create improved processes as identified. * Develop and maintain comprehensive knowledge of specific order requirements and guidelines, including customer account knowledge. * Proactively identify agents who need remedial or enhanced training in daily duties. * Ensure appropriate information is communicated to Customer Support staff members for appropriate customer action. * Explore, identify, and make recommendations to create more efficient procedures and communication in customer engagements. * Collaborate with internal departments, establish, and lead meetings to discuss/propose areas of enhancement or alternative strategies that drive customer loyalty and internal excellence. Assist management in driving implementation and successful outcomes. * Collaborate with management on special projects to drive exceptional customer engagements. Position Requirements Include: * Degree preferred. * 5+ years of related experience in B2B client services or a customer service leadership role working with internal/external customers. * Comprehensive industry-specific knowledge of Kaplan and company internal processes required. * Ability to think strategically, creatively, and analytically required. * Proficiency in using MS Excel and Word required. * Strong knowledge of PeopleSoft with the ability to build queries or to learn query-building skills. * Strong knowledge of Hubspot preferred. * Self-motivated and proactive with excellent organizational, communication, and prioritization skills required. * Exceptional work ethic and flexible to changing business demands required. * Ability to perform under pressure and achieve deadlines required. * Demonstrate enthusiasm towards colleagues and customers required. * Ability to build effective working relationships with others, inside and outside the organization required. * Acts with a sense of urgency required. * Advanced problem-solving skills and a keen attention to detail required. Benefits Include: * Competitive pay rate * Paid Time Off including holidays * Paid Maternity/Paternity Leave Supplemental Program * Childcare Discounts * Medical, Dental, Vision Insurance * Matching 401(k) Plan plus a suite of financial educational services to include consultations with licensed representatives * Short-term disability and long-term disability income replacement programs through Voya Insurance * Educational Tuition Assistance * Verizon and AT&T Discount * YMCA Discount * Employee Referral Bonus * LifeMart Discount Shopping Website * Kaplan Outlet Center Discount * Pet Insurance Please include your salary range requirement. Kaplan Early Learning Company is an Equal Opportunity Employer. We embrace differences, welcome diversity and value a culture of respect. You can request reasonable accommodations by contacting Human Resources at ************ or via email at ***************************.

Make a Difference in Someone's Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights: The Transitional Management Services Professional III must be considered a Qualified Professional and have 2 years' experience working with adults with a mental health diagnosis and/or substance use. A Qualified Professional (10A NCAC 27G .0104) must have one of the following: Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required This Opportunity:The primary responsibilities of the Transitional Management Services Professional III are to provide clinically-based supervision and guidance to both staff and the individuals they support to enhance the quality of life through services that enable individuals to achieve their personal dreams and goals.What You'll Do: • Provide initial and ongoing assessment, evaluate effectiveness of PCP and progress made by person receiving services, participate in team meetings/case reviews with other providers and natural supports as needed and give input into person-centered plan modifications. • Identify opportunities for community connections and development/enhancement of natural support networks for people served. Work with service staff to educate people served on these options and access opportunities. • Use a range of communication skills and strategies to establish a mutual relationship with the individual, staff, co-workers, supervisors, other stakeholders and people who are important to the individuals receiving services. • Ensure requests for services are made considering eligibility, continued stay and discharge criteria for the service definition. Services and supports that match the person-centered plan and the individual's needs shall be in place and be fiscally viable. • Conduct clinical authorization and billing systems that ensure all aspects including, but not limited to: timeframes, audits, following through on clinically related issues preventing authorization approval or billing, how to resolve issues locally/regionally, conducting reviews of clinical documentation to ensure that it meets the requirements for the service being provided. • Prepare and submit required or requested reports, documents, assessments, evaluations and paperwork. Review and signoff on clinical documentation as required. Designated to release confidential information within assigned department(s). • Identify methods whereby services can be provided utilizing existing community resources whenever possible. Continuously use person-centered approaches and positive approach strategies when interacting with consumers. Integrate strategies into program plans. • Provide direction to staff in regards to carrying out programs, services and supports related to participant needs. Monitor performance and implementation of these responsibilities by being present when day-to-day activities, routines and rhythms are taking place, on all shifts and by unannounced visits. Direct any concerns regarding performance to appropriate personnel. • Ensure staff are appropriately trained regarding plans and related programs and demonstrate an understanding of specific plan components (including but not limited to all privileging requirements as outlines by area programs). Assist in the design and presentation of agency wide training. • Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements. • Demonstrate knowledge of emergency procedures including preventative and crisis services. Schedule and participate in on-call coverage. • Work with supervisor on the continual assessment and enhancement of services provided throughout the agency. • Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas. • Follow service definition guidelines for services being provided. • Complete all other relevant responsibilities as assigned by the supervisor. • Driving and travel may be required. Education We're Looking For:Minimum of a Bachelor Degree (dependent upon experience) (Required) Certifications We're Looking For:Drivers License (Valid) - USA, Qualified Professional (QP) - Monarch-DSMExperience We're Looking For:Experience working with adults with a mental health diagnosis and/or substance use disorder | 2-4 years (Dependent Upon Education - see ) | RequiredSchedule:Monday-Friday (8:00am-5:00pm) Target Weekly Hours:40Monarch is an Equal Opportunity Employer Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact **************** or call **************. This in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.

Are you looking for a company that invests in their employees and provides proper training for career advancement? If so, Thomas Tire & Automotive is seeking a Customer Service Professional who will demonstrate integrity in all interactions and build lasting relationships with our customers by providing unparalleled service. Benefits Up to 4 weeks of vacation/paid time off Paid holidays (7 days) Performance based bonuses 75% Employer paid medical, dental, & vision insurance $25,000 of life insurance per employee Supplemental benefits (long-term, short-term, accident, etc.) 401(k) retirement plan with company match Monday-Friday, 8am-5pm Career path & advancement opportunities In-house training program Discounts on tires & automotive services Paid weekly Basic Responsibilities Greet customers in a friendly and timely manner Answer incoming calls Schedule appointments for service and maintenance Listen and document customer requests on work order Consult with technician about customer's vehicle needs Determine cost of replacement parts and/or labor Generate and enter itemized estimate on work order Provide and explain estimate to customers Advise customers on necessary or recommended service(s) Review and send Digital Vehicle Inspection to customers Review services performed and warranties with customers Check out customer and thank them for their business Requirements Excellent communication and customer service skills Must be able to manage a fast-paced work environment Professional, well-groomed appearance Must have valid driver's license

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description Are you looking for a company that invests in their employees and provides proper training for career advancement? If so, Thomas Tire & Automotive is seeking a Customer Service Professional who will demonstrate integrity in all interactions and build lasting relationships with our customers by providing unparalleled service. Benefits Up to 4 weeks of vacation/paid time off Paid holidays (7 days) Performance based bonuses 75% Employer paid medical, dental, & vision insurance $25,000 of life insurance per employee Supplemental benefits (long-term, short-term, accident, etc.) 401(k) retirement plan with company match Monday-Friday, 8am-5pm Career path & advancement opportunities In-house training program Discounts on tires & automotive services Paid weekly Basic Responsibilities Greet customers in a friendly and timely manner Answer incoming calls Schedule appointments for service and maintenance Listen and document customer requests on work order Consult with technician about customer's vehicle needs Determine cost of replacement parts and/or labor Generate and enter itemized estimate on work order Provide and explain estimate to customers Advise customers on necessary or recommended service(s) Review and send Digital Vehicle Inspection to customers Review services performed and warranties with customers Check out customer and thank them for their business Requirements Excellent communication and customer service skills Must be able to manage a fast-paced work environment Professional, well-groomed appearance Must have valid driver's license

The Customer Sales and Service representative administers claims and manages interaction with customers by reviewing all customer claims, supporting photos, and customer information and documentation. This position also manages customer calls, supplying information and updates to customers. The Customer Sales and Service representative utilizes the CRM to communicate with customers and technicians. Essential Functions Compose grammatically correct correspondence such as claim notes, e-mails and any other form of internal or external written communication. Transpose claims from client portals into existing system for service. Manager a high volume of inbound calls. Required Competencies and Experience Excellent oral, written and interpersonal communication skills. Excellent telephone etiquette. Strong analytical and critical thinking skills to collect and interpret data to effectively and efficiently solve problems. Ability to sit and work on a computer with a headset for long periods of time. Computer proficiency. High School Diploma or GED. 2+ years previous customer service experience. What You'll Love About Working Here Comprehensive benefits package including: Medical, Dental, Vision, Life & Disability Insurance 401k options Generous PTO Policy includes 2 weeks of PTO accrual in the first year40 Optional 4 day/40 hour week available EEO Statement Furniture Solutions Network is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experience within our workforce.

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description General Responsibilities: * The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. * Maintaining relationships with existing customers includes problem solving by the CCR, by consulting with dealers and educating them about Manheim and ancillary partners. * Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners. * May work across other departments to train on resolving different client issues. * The CCR will provide responsive, timely telephone, chat and email support. The CCR shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts). * The CCR will also oversee/monitor the resolution to all problems, regardless of delegation to other departments. Qualifications: Minimum: * High School Diploma/GED * Generally, less than 2 years of experience Preferred: * Minimum of 2 years of Call center and/or client interfacing experience * Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time. * Understand foundational levels of computers and technology, internet, email * Excellent oral and written communications skills, particularly in a phone or email context, * Experience working in a contact center metrics driven environment * Strong communication skills and basic computer knowledge * Ability to operate under tight pressure * Experience working in the automotive industry * Schedule - must have flexibility to work evenings, weekends, holidays as required Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Benefits: Bonus based on performance Competitive salary Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Training & development Fastsigns Concord is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. FASTSIGNS values diversity and inclusion because it brings richness and strength to our business. We envision diversity as encompassing individual's unique characteristics and experiences, including not only race, gender, ethnicity, age, religion, disability, national origin, and sexual orientation, but also personalities, gender expression, military status, mental health, educational and career backgrounds, and other life experiences. We know that supporting and building diversity is the right thing to do for our employees, our franchisees, our franchisees' teams, and our stakeholders. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

We are looking for a strong Customer Service Representative for local Furniture company located in High Point, NC. Responsibilities will include assisting customers with inquiries, processing orders and returns, and resolving issues related to product delivery and satisfaction. Candidate will act as a liaison between clients and suppliers in China, etc. Qualifications Strong Computer Skills Experience with Quick books Experience with Microsoft Suite

The position of Deposit Account Services Specialist requires knowledge of our core system, our deposit products, business analysis and dynamic options, Compliance and IRS and State of NC regulations pertaining to escheat, B and C notices and NRA's. Also required is the ability to balance internal bank accounts; General Ledger accounts, FRB and BOA (correspondent bank) accounts and understand CDARS and ICS accounts. File maintaining accounts for set up or correction of customer accounts as necessary or by request from the branch; Areas of concentration: Deposit accounts; Cash letter adjustments, Charged off accounts and recoveries; State and Federal withholding; IRA Contributions and Distributions. HSA accounts, Qwickrates, CDARS and Brokerage accounts. Keep up with regulations and compliance issues for Deposit accounts. Attend training as requested, Test new release information and assist with conversions. ESSENTIAL FUNCTIONS Receive all new and revised deposit account signature cards, DDA, Savings and CD. Review all Health Savings and IRA paperwork for accuracy, compliance etc. Process contact notes and/or email from Branches and Customer service. Assist in correcting account errors and update accounts ex dormant accounts; return mail, closed and charged off accounts etc. Process Cash Letter adjustments/corrections on customer deposits & paid items. Assist Cash Management, Business Support and Branches with questions involving Business Accounts, Account Analysis and Dynamic Transfers. Reconcile Bank of America (BOA), Federal Reserve Bank (FRB), and PCBB statements daily. Prepare FRB Currency adjustments, BOA Foreign Item Adjustment and Viewpointe adjustments. FDIC Totals for Finance Dept/Prepare FR 2900 Report. Reconcile and process adjustments for Internal DDA accounts (IRA, CD, OC, Holiday Club). Review stale-dated Official, CD and IRA checks for Operational Risk Department. Balance ACH Origination and Received files daily. Process Unposted Items for Certificate of Deposits, Safe Deposit Boxes, General Ledger and IRA's. Process Return Mail. Remit IOLTA to NC and SC Bar Associations. Assist Branch and Branch Support with customer questions regarding IRA and Health Savings account transactions, compliance, eligibility etc. Review and process transaction requests for IRA accounts. Review daily Charged Off accounts and report to Chexsystems per procedures. Manually charge off Fed Benefit negative balance accounts. Report daily Charge off Recoveries to Chex Systems and credit amounts recovered by Chexsystems to the charged off accounts. Open and monitor special accounts ex: Qwickrate CD's, ICS & CDARS accounts. Balance the GL's to the Promontory Reports in the Promontory Portal. Assist customers with questions. Balances GL Settlement and Recon for numerous GL accounts including: CD/IRA/SV& DDA Overdraft, Intransit and SDB; Cash in Transit; Cash Over/Cash Short; Check Deposits in Transit GL, GL Out of balance acct, ATM GL, Cash General Ledgers, Unposted GL Items. Reg D Exceptions. Mail customer correspondence and/or change account type with 4 th letter. Daily settlement of Direct Exchange (Viewpointe). Process IRS Levies and Garnishments. Hold funds in account, inform customer, branch and remit payment per instructions. Review and process Indemnifying Agreements for accuracy and completeness. Annually send Escheat letters for all deposit accounts, bank checks and safe deposit box contents that are scheduled for escheatment. Report and remit to NC State Treasurer annually in October. View daily/monthly reports for exceptions and error; research and correct. Monthly review the Preneed Burial reports, make corrections and send report to funeral homes. Research customers/accounts listed on the annual IRS B&C notices and IRS Penalty letters to determine incorrect reporting and/or generate letters to customers informing them of required back up withholding. Begin backup withholding per IRS regulations. Begin back up withholding on expired W-8s in January. Assist in testing the GUI (core) system for annual releases and updates. Assist in merger and acquisitions through testing and post-merger review. Upon request attend merger meetings and/or be available to visit acquired bank prior to merger to view account set up etc. Assist Branch Support, Business Support, Branches and Customer Service on a variety of areas involving deposit accounts with customer inquiries, system options and valid values in BCR records. Review and update Deposit Account procedures consistent with product changes as directed by Executive Management. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM. Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success. This role will pay an hourly rate of $16.00. For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally. Predominantly assisting Season Subscribers with exchanges and add-ons. Providing accurate information about products, services, and policies. Troubleshooting and resolving customer issues efficiently and effectively. Handling customer complaints, escalating complex issues to supervisors when necessary. Maintaining detailed and accurate records of customer interactions and transactions. Following up with customers to ensure their issues are resolved to their satisfaction. Continuously updating knowledge of company products, services, and processes. Collaborating with team members to improve overall customer service. Operating and managing a multiline phone console, routing, and screening calls. Providing exceptional customer service to clients. Perform other duties and responsibilities as assigned. Qualifications Knowledge of Ticketmaster Host and Archtics, preferred. 6 months to 1 year of experience in customer service related position, preferred. Must be able to function in a fast paced, high-pressure environment. Must have a high level of basic computer and email skills. Ability to interact with a diverse group of guests in a friendly and positive manner. Must be able to work a flexible schedule, including evenings, weekends, and holidays. Possess strong interpersonal and communication skills. Ability to work both independently and as part of a team. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10

The salary range for this role is $12.75 to $13.50 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest ratewe in good faith believe we would pay for this role at the time of this posting. We may ultimately paymore or less than the posted range, and the range may be modifiedin the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remainsin the Company's sole discretion unless and until paid and may be modifiedat the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.

Job Description Kaplan Early Learning Company is growing and seeks to hire a Customer Engagement Analyst (On-site). For over 50 years, Kaplan Early Learning Company has been a champion for children. From our research-based curricula to enriching classroom environments and innovative technology solutions, Kaplan's products and services inspire a lifelong love of learning in children and educators. At Kaplan, we come to work every day knowing that we are making an impact on children, families, and educators not only in our local communities, but around the world! We are a national leader in the early childhood educational market, and we remain focused on what makes our organization different - Our People! If you are looking to join an organization where your talents are recognized, we're the team to join. It's often said when you join the Kaplan team you never want to leave - so prepare yourself to partner with a passionate staff who celebrates an average tenure of 15 plus years! About the Position: Incumbent will work independently to support and drive our sales growth initiative, profitability, and our commitment to quality customer service by focusing on evaluating, auditing customer requirements and our ability to meet those needs as efficiently as possible. The position will contribute to the overall success and profitable growth of the company by evaluating customer order requirements and product inventory status to effectively identify substitutions, will assist with labor assignments, status confirmations, order status, and delivery requirements of K-trucks or Special Delivery Orders while communicating between service, Traffic, the customer, and the sales representative. The staff member is charged with partnering with internal departments, primarily those that are customer-facing, to develop and drive execution plans for customer engagement success with Merchandising, Playground, Sales, Purchasing, Customer Support, and Operations to ensure customer requirements are executed against and met. Additionally, the incumbent will create and provide an analysis of various reports to ensure company leadership is informed and kept up to date on key performance indicators. Includes responsibility to audit individual employees' adherence to processes and procedures, identifying agents for additional training opportunities. Job Hours: Monday - Friday 8:00AM - 5:00PM (On-site) Position Responsibilities Include: Independently monitor and record customer requirements in our systems to proactively ensure customer satisfaction, support sales, and help customer service agents meet those requirements. Analyze data and directly partner with Merchandising, Purchasing, Customer Support, and Operations regarding customer feedback, percentage of order completions, special attention follow-ups, attendance, phone reports, and execution against correct processes. Serve as a specialist in k-truck deliveries, working to ensure delivery needs are met with temporary labor, install specialists, and order fulfillment. Develop and maintain comprehensive knowledge of Hubspot, PeopleSoft, and other software to create improved processes as identified. Develop and maintain comprehensive knowledge of specific order requirements and guidelines, including customer account knowledge. Proactively identify agents who need remedial or enhanced training in daily duties. Ensure appropriate information is communicated to Customer Support staff members for appropriate customer action. Explore, identify, and make recommendations to create more efficient procedures and communication in customer engagements. Collaborate with internal departments, establish, and lead meetings to discuss/propose areas of enhancement or alternative strategies that drive customer loyalty and internal excellence. Assist management in driving implementation and successful outcomes. Collaborate with management on special projects to drive exceptional customer engagements. Position Requirements Include: Degree preferred. 5+ years of related experience in B2B client services or a customer service leadership role working with internal/external customers. Comprehensive industry-specific knowledge of Kaplan and company internal processes required. Ability to think strategically, creatively, and analytically required. Proficiency in using MS Excel and Word required. Strong knowledge of PeopleSoft with the ability to build queries or to learn query-building skills. Strong knowledge of Hubspot preferred. Self-motivated and proactive with excellent organizational, communication, and prioritization skills required. Exceptional work ethic and flexible to changing business demands required. Ability to perform under pressure and achieve deadlines required. Demonstrate enthusiasm towards colleagues and customers required. Ability to build effective working relationships with others, inside and outside the organization required. Acts with a sense of urgency required. Advanced problem-solving skills and a keen attention to detail required. Benefits Include: Competitive pay rate Paid Time Off including holidays Paid Maternity/Paternity Leave Supplemental Program Childcare Discounts Medical, Dental, Vision Insurance Matching 401(k) Plan plus a suite of financial educational services to include consultations with licensed representatives Short-term disability and long-term disability income replacement programs through Voya Insurance Educational Tuition Assistance Verizon and AT&T Discount YMCA Discount Employee Referral Bonus LifeMart Discount Shopping Website Kaplan Outlet Center Discount Pet Insurance Please include your salary range requirement. Kaplan Early Learning Company is an Equal Opportunity Employer. We embrace differences, welcome diversity and value a culture of respect.

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM. Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success. This role will pay an hourly rate of $16.00. For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue Steven Tanger Center for the Performing Arts is a state-of-the-art facility with a seating capacity of approximately 3,000. The venue is located in downtown Greensboro at 300 N. Elm Street. A $94M, state-of-the-art facility that has transformed downtown Greensboro NC, the Steven Tanger Center for the Performing Arts venue is home to touring Broadway productions, concerts, Greensboro Symphony Orchestra performances, comedy shows and all types of family entertainment. The Tanger Center is celebrating its 5-year Anniversary and has hosted hundreds of thousands of patrons, thousands of events and performances. Presented with partners Nederlander and Professional Facilities Management (PFM), the First Bank Broadway Series is one of the nation's top-selling one-week Broadway series with over 15,000 Season Seat Members. Responsibilities Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally. Predominantly assisting Season Subscribers with exchanges and add-ons. Providing accurate information about products, services, and policies. Troubleshooting and resolving customer issues efficiently and effectively. Handling customer complaints, escalating complex issues to supervisors when necessary. Maintaining detailed and accurate records of customer interactions and transactions. Following up with customers to ensure their issues are resolved to their satisfaction. Continuously updating knowledge of company products, services, and processes. Collaborating with team members to improve overall customer service. Operating and managing a multiline phone console, routing, and screening calls. Providing exceptional customer service to clients. Perform other duties and responsibilities as assigned. Qualifications Knowledge of Ticketmaster Host and Archtics, preferred. 6 months to 1 year of experience in customer service related position, preferred. Must be able to function in a fast paced, high-pressure environment. Must have a high level of basic computer and email skills. Ability to interact with a diverse group of guests in a friendly and positive manner. Must be able to work a flexible schedule, including evenings, weekends, and holidays. Possess strong interpersonal and communication skills. Ability to work both independently and as part of a team. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. Skill Set Overview: • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10