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The differences between customer service and drivers and commercial drivers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a commercial driver has an average salary of $46,852, which is higher than the $35,518 average annual salary of a customer service and driver.
The top three skills for a customer service and driver include customer service, CDL and DOT. The most important skills for a commercial driver are customer service, CDL, and ladders.
| Customer Service And Driver | Commercial Driver | |
| Yearly salary | $35,518 | $46,852 |
| Hourly rate | $17.08 | $22.52 |
| Growth rate | 11% | 4% |
| Number of jobs | 465,140 | 1,016,123 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 39% | High School Diploma, 36% |
| Average age | 48 | 48 |
| Years of experience | - | 2 |
A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.
A commercial driver is responsible for transporting people, goods, and services from one place to various destinations as required. Commercial drivers must have a clean driving record to ensure the safety and security of the passengers and the merchandise's quality while on the road. They should also know how to operate a vehicle's engine, inspect system defects, and repair system malfunctions to prevent any delays in transportation and deliveries. A commercial driver must have excellent knowledge of the mechanical industry and report any problems to management.
Customer service and drivers and commercial drivers have different pay scales, as shown below.
| Customer Service And Driver | Commercial Driver | |
| Average salary | $35,518 | $46,852 |
| Salary range | Between $28,000 And $44,000 | Between $35,000 And $62,000 |
| Highest paying City | Concord, CA | Auburn, WA |
| Highest paying state | Alaska | Washington |
| Best paying company | Andersen | Laramie County Community College |
| Best paying industry | Transportation | Transportation |
There are a few differences between a customer service and driver and a commercial driver in terms of educational background:
| Customer Service And Driver | Commercial Driver | |
| Most common degree | High School Diploma, 39% | High School Diploma, 36% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service and drivers' and commercial drivers' demographics:
| Customer Service And Driver | Commercial Driver | |
| Average age | 48 | 48 |
| Gender ratio | Male, 76.6% Female, 23.4% | Male, 75.8% Female, 24.2% |
| Race ratio | Black or African American, 11.7% Unknown, 4.7% Hispanic or Latino, 22.2% Asian, 3.7% White, 56.9% American Indian and Alaska Native, 0.8% | Black or African American, 12.5% Unknown, 4.6% Hispanic or Latino, 23.1% Asian, 3.5% White, 55.6% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 4% | 4% |