Customer service and driver vs customer service manager supervisor

Differences between customer service and driver and customer service manager supervisor duties and responsibilities

Customer service and driver example responsibilities.

• Manage and document OTR accidents, incidents, HazMat spills and work relate injuries.
• Pass CDL test on first attempt.
• Assist customers with materials such as installing GPS antennas and cell phones.
• Assist seniors boarding the shuttle and secure their belongings such as wheelchairs, walkers and baggage.
• Load truck with appropriate product and deliver accordingly, return to warehouse for receiving and other warehouse duties including monthly inventory.
• Provide pickup/delivery services for the marketing representatives and potential applicants
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Customer service manager supervisor example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Generate POS balance, tender, loss prevention reports.
• Correct errors make on POS systems and handle all forms of refunds.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.