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The differences between customer service and drivers and delivery assistants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service and driver has an average salary of $35,518, which is higher than the $35,293 average annual salary of a delivery assistant.
The top three skills for a customer service and driver include customer service, CDL and DOT. The most important skills for a delivery assistant are DOT, customer service, and pallets.
| Customer Service And Driver | Delivery Assistant | |
| Yearly salary | $35,518 | $35,293 |
| Hourly rate | $17.08 | $16.97 |
| Growth rate | 11% | 11% |
| Number of jobs | 465,140 | 176,706 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 39% | High School Diploma, 38% |
| Average age | 48 | 48 |
| Years of experience | - | - |
A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.
A delivery assistant primarily assists delivery drivers in locating and delivering parcels to clients. They participate in loading and unloading packages, handling documents, coordinating with logistics staff, engaging with clients, and organizing and inspecting items to ensure quality and accuracy. They may also take calls to respond to inquiries, make calls to confirm details, locate receivers, and run errands as necessary. Moreover, they must assist drivers in conducting regular vehicle maintenance checks to ensure a safe and efficient workflow.
Customer service and drivers and delivery assistants have different pay scales, as shown below.
| Customer Service And Driver | Delivery Assistant | |
| Average salary | $35,518 | $35,293 |
| Salary range | Between $28,000 And $44,000 | Between $27,000 And $45,000 |
| Highest paying City | Concord, CA | Tualatin, OR |
| Highest paying state | Alaska | Alaska |
| Best paying company | Andersen | Deloitte |
| Best paying industry | Transportation | Retail |
There are a few differences between a customer service and driver and a delivery assistant in terms of educational background:
| Customer Service And Driver | Delivery Assistant | |
| Most common degree | High School Diploma, 39% | High School Diploma, 38% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service and drivers' and delivery assistants' demographics:
| Customer Service And Driver | Delivery Assistant | |
| Average age | 48 | 48 |
| Gender ratio | Male, 76.6% Female, 23.4% | Male, 83.8% Female, 16.2% |
| Race ratio | Black or African American, 11.7% Unknown, 4.7% Hispanic or Latino, 22.2% Asian, 3.7% White, 56.9% American Indian and Alaska Native, 0.8% | Black or African American, 12.0% Unknown, 4.7% Hispanic or Latino, 21.1% Asian, 3.6% White, 57.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 4% | 4% |