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The differences between customer service and drivers and delivery drivers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a delivery driver has an average salary of $38,785, which is higher than the $35,518 average annual salary of a customer service and driver.
The top three skills for a customer service and driver include customer service, CDL and DOT. The most important skills for a delivery driver are math, basic math, and CDL.
| Customer Service And Driver | Delivery Driver | |
| Yearly salary | $35,518 | $38,785 |
| Hourly rate | $17.08 | $18.65 |
| Growth rate | 11% | 11% |
| Number of jobs | 465,140 | 1,002,317 |
| Job satisfaction | - | 3 |
| Most common degree | High School Diploma, 39% | High School Diploma, 45% |
| Average age | 48 | 48 |
| Years of experience | - | - |
A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.
A delivery driver's general responsibility is to ensure that the packages are being delivered to the destination safely and timely. Delivery drivers must be able to communicate well with the delivery team for the most convenient routes and assigned schedule. A delivery driver also has to check with the customer should there be any concerns regarding the items delivered to guarantee satisfaction and accurate service. Delivery drivers should also have basic knowledge of engines in case of any system malfunctions on the road.
Customer service and drivers and delivery drivers have different pay scales, as shown below.
| Customer Service And Driver | Delivery Driver | |
| Average salary | $35,518 | $38,785 |
| Salary range | Between $28,000 And $44,000 | Between $26,000 And $56,000 |
| Highest paying City | Concord, CA | Boston, MA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Andersen | Trifecta Technologies |
| Best paying industry | Transportation | Manufacturing |
There are a few differences between a customer service and driver and a delivery driver in terms of educational background:
| Customer Service And Driver | Delivery Driver | |
| Most common degree | High School Diploma, 39% | High School Diploma, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service and drivers' and delivery drivers' demographics:
| Customer Service And Driver | Delivery Driver | |
| Average age | 48 | 48 |
| Gender ratio | Male, 76.6% Female, 23.4% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 11.7% Unknown, 4.7% Hispanic or Latino, 22.2% Asian, 3.7% White, 56.9% American Indian and Alaska Native, 0.8% | Black or African American, 12.1% Unknown, 4.6% Hispanic or Latino, 19.0% Asian, 3.5% White, 60.0% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 4% | 4% |