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The differences between customer service and drivers and delivery driver/warehouses can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service and driver has an average salary of $35,518, which is higher than the $33,816 average annual salary of a delivery driver/warehouse.
The top three skills for a customer service and driver include customer service, CDL and DOT. The most important skills for a delivery driver/warehouse are math, basic math, and CDL.
| Customer Service And Driver | Delivery Driver/Warehouse | |
| Yearly salary | $35,518 | $33,816 |
| Hourly rate | $17.08 | $16.26 |
| Growth rate | 11% | 11% |
| Number of jobs | 465,140 | 453,210 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 39% | High School Diploma, 55% |
| Average age | 48 | 48 |
| Years of experience | - | - |
A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.
A warehouse delivery driver is responsible for transporting goods and services from the warehouse to different assigned locations. Warehouse delivery drivers record the inventory materials receipt before and after delivery to ensure the merchandise's correct quantity and quality. They also maintain the condition of the engine and immediately detect inconsistencies to avoid delays in deliveries. A warehouse delivery driver assists customers with their inquiries and concerns and escalates complaints to management for resolution.
Customer service and drivers and delivery driver/warehouses have different pay scales, as shown below.
| Customer Service And Driver | Delivery Driver/Warehouse | |
| Average salary | $35,518 | $33,816 |
| Salary range | Between $28,000 And $44,000 | Between $27,000 And $41,000 |
| Highest paying City | Concord, CA | South San Francisco, CA |
| Highest paying state | Alaska | Hawaii |
| Best paying company | Andersen | PPG |
| Best paying industry | Transportation | Transportation |
There are a few differences between a customer service and driver and a delivery driver/warehouse in terms of educational background:
| Customer Service And Driver | Delivery Driver/Warehouse | |
| Most common degree | High School Diploma, 39% | High School Diploma, 55% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service and drivers' and delivery driver/warehouses' demographics:
| Customer Service And Driver | Delivery Driver/Warehouse | |
| Average age | 48 | 48 |
| Gender ratio | Male, 76.6% Female, 23.4% | Male, 94.0% Female, 6.0% |
| Race ratio | Black or African American, 11.7% Unknown, 4.7% Hispanic or Latino, 22.2% Asian, 3.7% White, 56.9% American Indian and Alaska Native, 0.8% | Black or African American, 11.8% Unknown, 4.5% Hispanic or Latino, 20.5% Asian, 3.4% White, 59.0% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 4% | 4% |