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Customer service and driver vs delivery person

The differences between customer service and drivers and delivery people can be seen in a few details. Each job has different responsibilities and duties. Additionally, a delivery person has an average salary of $39,266, which is higher than the $35,518 average annual salary of a customer service and driver.

The top three skills for a customer service and driver include customer service, CDL and DOT. The most important skills for a delivery person are customer orders, customers homes, and CDL.

Customer service and driver vs delivery person overview

Customer Service And DriverDelivery Person
Yearly salary$35,518$39,266
Hourly rate$17.08$18.88
Growth rate11%11%
Number of jobs465,140323,188
Job satisfaction--
Most common degreeHigh School Diploma, 39%High School Diploma, 47%
Average age4848
Years of experience--

Customer service and driver vs delivery person salary

Customer service and drivers and delivery people have different pay scales, as shown below.

Customer Service And DriverDelivery Person
Average salary$35,518$39,266
Salary rangeBetween $28,000 And $44,000Between $28,000 And $54,000
Highest paying CityConcord, CAWashington, DC
Highest paying stateAlaskaIllinois
Best paying companyAndersenAvaility
Best paying industryTransportationTransportation

Differences between customer service and driver and delivery person education

There are a few differences between a customer service and driver and a delivery person in terms of educational background:

Customer Service And DriverDelivery Person
Most common degreeHigh School Diploma, 39%High School Diploma, 47%
Most common majorBusinessBusiness
Most common college--

Customer service and driver vs delivery person demographics

Here are the differences between customer service and drivers' and delivery people' demographics:

Customer Service And DriverDelivery Person
Average age4848
Gender ratioMale, 76.6% Female, 23.4%Male, 82.2% Female, 17.8%
Race ratioBlack or African American, 11.7% Unknown, 4.7% Hispanic or Latino, 22.2% Asian, 3.7% White, 56.9% American Indian and Alaska Native, 0.8%Black or African American, 12.0% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 3.7% White, 59.6% American Indian and Alaska Native, 0.8%
LGBT Percentage4%4%

Differences between customer service and driver and delivery person duties and responsibilities

Customer service and driver example responsibilities.

  • Manage and document OTR accidents, incidents, HazMat spills and work relate injuries.
  • Pass CDL test on first attempt.
  • Assist customers with materials such as installing GPS antennas and cell phones.
  • Assist seniors boarding the shuttle and secure their belongings such as wheelchairs, walkers and baggage.
  • Load truck with appropriate product and deliver accordingly, return to warehouse for receiving and other warehouse duties including monthly inventory.
  • Provide pickup/delivery services for the marketing representatives and potential applicants
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Delivery person example responsibilities.

  • Manage servers and logs for reporting using SQL application environment.
  • Help deliver bundles of shingles to houses
  • Recognize and utilize all GPS codes to keep on a timely schedule.
  • Shop for groceries, check orders for accuracy and deliver orders to elderly customers.
  • Demonstrate an excellent ability to reads maps, use GPS, and follow written and verbal geographic directions.
  • Perform QA testing, training & developmental support for the suite of software applications deploy in the organization.
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Customer service and driver vs delivery person skills

Common customer service and driver skills
  • Customer Service, 25%
  • CDL, 8%
  • DOT, 8%
  • Pickup, 8%
  • Routine Maintenance, 7%
  • Patients, 7%
Common delivery person skills
  • Customer Orders, 21%
  • Customers Homes, 19%
  • CDL, 17%
  • Delivery Route, 17%
  • Customer Service, 10%
  • Delivery Vehicle, 8%

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