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The differences between customer service and drivers and delivery specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a delivery specialist has an average salary of $88,972, which is higher than the $35,518 average annual salary of a customer service and driver.
The top three skills for a customer service and driver include customer service, CDL and DOT. The most important skills for a delivery specialist are CDL, exceptional client, and customer service.
| Customer Service And Driver | Delivery Specialist | |
| Yearly salary | $35,518 | $88,972 |
| Hourly rate | $17.08 | $42.77 |
| Growth rate | 11% | 11% |
| Number of jobs | 465,140 | 309,758 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 39% | Bachelor's Degree, 42% |
| Average age | 48 | 48 |
| Years of experience | - | - |
A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.
A delivery specialist is responsible for handling customers' inquiries and concerns regarding an organization's goods and services before proceeding with delivery plans. Delivery specialists demonstrate the products' features and other necessary information before the customers purchase the products. They also coordinate with distribution and warehouse centers to ensure the adequacy of stock to avoid delays and follow shipment details. A delivery specialist should be highly communicative and organizational, especially on updating customers' information on the database and accurate processing of payments.
Customer service and drivers and delivery specialists have different pay scales, as shown below.
| Customer Service And Driver | Delivery Specialist | |
| Average salary | $35,518 | $88,972 |
| Salary range | Between $28,000 And $44,000 | Between $61,000 And $128,000 |
| Highest paying City | Concord, CA | San Francisco, CA |
| Highest paying state | Alaska | California |
| Best paying company | Andersen | McKinsey & Company Inc |
| Best paying industry | Transportation | - |
There are a few differences between a customer service and driver and a delivery specialist in terms of educational background:
| Customer Service And Driver | Delivery Specialist | |
| Most common degree | High School Diploma, 39% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service and drivers' and delivery specialists' demographics:
| Customer Service And Driver | Delivery Specialist | |
| Average age | 48 | 48 |
| Gender ratio | Male, 76.6% Female, 23.4% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 11.7% Unknown, 4.7% Hispanic or Latino, 22.2% Asian, 3.7% White, 56.9% American Indian and Alaska Native, 0.8% | Black or African American, 12.1% Unknown, 4.6% Hispanic or Latino, 19.9% Asian, 3.6% White, 59.0% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 4% | 4% |