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The differences between customer service and drivers and delivery truck drivers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a delivery truck driver has an average salary of $55,563, which is higher than the $35,518 average annual salary of a customer service and driver.
The top three skills for a customer service and driver include customer service, CDL and DOT. The most important skills for a delivery truck driver are CDL, tractor trailer, and customer locations.
A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.
A delivery truck driver is primarily responsible for transporting and delivering products to clients, ensuring accuracy and timeliness. They are also responsible for coordinating with logistics staff, loading and unloading packages, handling and managing documentation, following designated schedules and routes, and maintaining records of deliveries, including the missed ones. There are also instances when a delivery truck driver must accept and process payments, respond to customer calls and inquiries, and prepare progress reports. Furthermore, it is essential to perform maintenance checks on vehicles and abide by all traffic laws for a safe and efficient work environment.
Customer service and drivers and delivery truck drivers have different pay scales, as shown below.
| Customer Service And Driver | Delivery Truck Driver | |
| Average salary | $35,518 | $55,563 |
| Salary range | Between $28,000 And $44,000 | Between $32,000 And $95,000 |
| Highest paying City | Concord, CA | Chicago, IL |
| Highest paying state | Alaska | Illinois |
| Best paying company | Andersen | Sysco |
| Best paying industry | Transportation | Manufacturing |
There are a few differences between a customer service and driver and a delivery truck driver in terms of educational background:
| Customer Service And Driver | Delivery Truck Driver | |
| Most common degree | High School Diploma, 39% | High School Diploma, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service and drivers' and delivery truck drivers' demographics:
| Customer Service And Driver | Delivery Truck Driver | |
| Average age | 48 | 48 |
| Gender ratio | Male, 76.6% Female, 23.4% | Male, 94.7% Female, 5.3% |
| Race ratio | Black or African American, 11.7% Unknown, 4.7% Hispanic or Latino, 22.2% Asian, 3.7% White, 56.9% American Indian and Alaska Native, 0.8% | Black or African American, 12.4% Unknown, 4.8% Hispanic or Latino, 20.7% Asian, 3.8% White, 57.5% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 4% | 4% |