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Customer service and driver vs driver

The differences between customer service and drivers and drivers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service and driver has an average salary of $35,518, which is higher than the $34,771 average annual salary of a driver.

The top three skills for a customer service and driver include customer service, CDL and DOT. The most important skills for a driver are math, basic math, and CDL.

Customer service and driver vs driver overview

Customer Service And DriverDriver
Yearly salary$35,518$34,771
Hourly rate$17.08$16.72
Growth rate11%11%
Number of jobs465,1401,017,998
Job satisfaction-4.33
Most common degreeHigh School Diploma, 39%High School Diploma, 43%
Average age4848
Years of experience--

What does a customer service and driver do?

A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.

What does a driver do?

Drivers are responsible for safely transporting people, packages, or goods from one destination to another. They should be familiar with the different routes that may be taken to reach the desired goal. They should be expert navigators and may use navigation apps to help them along the way. They should also be familiar with the basic mechanics of the vehicle they are using and the proper maintenance and cleaning needed to ensure that the car is running well. Drivers are expected to have excellent customer relation skills, a strong sense of direction, and superb organizations.

Customer service and driver vs driver salary

Customer service and drivers and drivers have different pay scales, as shown below.

Customer Service And DriverDriver
Average salary$35,518$34,771
Salary rangeBetween $28,000 And $44,000Between $22,000 And $53,000
Highest paying CityConcord, CABoston, MA
Highest paying stateAlaskaVermont
Best paying companyAndersenAir Liquide
Best paying industryTransportationManufacturing

Differences between customer service and driver and driver education

There are a few differences between a customer service and driver and a driver in terms of educational background:

Customer Service And DriverDriver
Most common degreeHigh School Diploma, 39%High School Diploma, 43%
Most common majorBusinessBusiness
Most common college--

Customer service and driver vs driver demographics

Here are the differences between customer service and drivers' and drivers' demographics:

Customer Service And DriverDriver
Average age4848
Gender ratioMale, 76.6% Female, 23.4%Male, 83.0% Female, 17.0%
Race ratioBlack or African American, 11.7% Unknown, 4.7% Hispanic or Latino, 22.2% Asian, 3.7% White, 56.9% American Indian and Alaska Native, 0.8%Black or African American, 12.7% Unknown, 4.6% Hispanic or Latino, 19.9% Asian, 3.5% White, 58.5% American Indian and Alaska Native, 0.8%
LGBT Percentage4%4%

Differences between customer service and driver and driver duties and responsibilities

Customer service and driver example responsibilities.

  • Manage and document OTR accidents, incidents, HazMat spills and work relate injuries.
  • Pass CDL test on first attempt.
  • Assist customers with materials such as installing GPS antennas and cell phones.
  • Assist seniors boarding the shuttle and secure their belongings such as wheelchairs, walkers and baggage.
  • Load truck with appropriate product and deliver accordingly, return to warehouse for receiving and other warehouse duties including monthly inventory.
  • Provide pickup/delivery services for the marketing representatives and potential applicants
  • Show more

Driver example responsibilities.

  • Haul asphalt, gravel, dirt, etc.
  • Maintain accurate logs and comply with all FMCSA regulations.
  • Deliver sand, rock, and asphalt across eastern NC.
  • Provide safe and timely transportation for students, utilizing CDL license and attendant endorsements.
  • Reduce carrier and customer risk by remaining proficiently knowledgeable of FMCSA rules and regulations.
  • Air brakes endorsement but willing and able to get others including tanker, HazMat, and passenger.
  • Show more

Customer service and driver vs driver skills

Common customer service and driver skills
  • Customer Service, 25%
  • CDL, 8%
  • DOT, 8%
  • Pickup, 8%
  • Routine Maintenance, 7%
  • Patients, 7%
Common driver skills
  • Math, 14%
  • Basic Math, 14%
  • CDL, 10%
  • Safety Rules, 10%
  • Cleanliness, 10%
  • Customer Orders, 7%

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