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The differences between customer service and drivers and truck drivers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a truck driver has an average salary of $60,326, which is higher than the $35,518 average annual salary of a customer service and driver.
The top three skills for a customer service and driver include customer service, CDL and DOT. The most important skills for a truck driver are CDL, OTR, and DOT.
| Customer Service And Driver | Truck Driver | |
| Yearly salary | $35,518 | $60,326 |
| Hourly rate | $17.08 | $29.00 |
| Growth rate | 11% | 4% |
| Number of jobs | 465,140 | 827,858 |
| Job satisfaction | - | 4 |
| Most common degree | High School Diploma, 39% | High School Diploma, 48% |
| Average age | 48 | 48 |
| Years of experience | - | 2 |
A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.
The truck driver transports goods and materials by land from and to manufacturing factories or retail businesses and distribution centers with the use of heavy trucks or tractor-trailers. Truck drivers assist and supervise the safe unloading of cargos to the destination. They must always check their cargo if complete and secured with cables, rope, or other materials. They should keep their truck clean, neat, and inspect prior the trip and ensure to be in good working condition to operate safely. It is very important that they follow with all appropriate safety procedures and comply with federal and state regulations. They must also be knowledgable and comfortable in using maps or GPS to navigate the safest and most efficient routes.
Customer service and drivers and truck drivers have different pay scales, as shown below.
| Customer Service And Driver | Truck Driver | |
| Average salary | $35,518 | $60,326 |
| Salary range | Between $28,000 And $44,000 | Between $40,000 And $90,000 |
| Highest paying City | Concord, CA | Wilmington, DE |
| Highest paying state | Alaska | Delaware |
| Best paying company | Andersen | W. R. Grace & Co |
| Best paying industry | Transportation | Retail |
There are a few differences between a customer service and driver and a truck driver in terms of educational background:
| Customer Service And Driver | Truck Driver | |
| Most common degree | High School Diploma, 39% | High School Diploma, 48% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service and drivers' and truck drivers' demographics:
| Customer Service And Driver | Truck Driver | |
| Average age | 48 | 48 |
| Gender ratio | Male, 76.6% Female, 23.4% | Male, 91.6% Female, 8.4% |
| Race ratio | Black or African American, 11.7% Unknown, 4.7% Hispanic or Latino, 22.2% Asian, 3.7% White, 56.9% American Indian and Alaska Native, 0.8% | Black or African American, 12.8% Unknown, 4.6% Hispanic or Latino, 18.6% Asian, 3.4% White, 59.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 4% | 4% |