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The differences between customer service and drivers and warehouse/drivers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service and driver has an average salary of $35,518, which is higher than the $34,000 average annual salary of a warehouse/driver.
The top three skills for a customer service and driver include customer service, CDL and DOT. The most important skills for a warehouse/driver are customer service, math, and basic math.
| Customer Service And Driver | Warehouse/Driver | |
| Yearly salary | $35,518 | $34,000 |
| Hourly rate | $17.08 | $16.35 |
| Growth rate | 11% | 11% |
| Number of jobs | 465,140 | 293,591 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 39% | High School Diploma, 54% |
| Average age | 48 | 48 |
| Years of experience | - | - |
A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.
A warehouse driver is responsible for transporting packages and other merchandise from the warehouse to different locations. Warehouse drivers strictly follow route sheets to avoid delays in the delivery. They check all the loaded items to ensure that the orders are correct, return defective items, and update the inventory sheet. A warehouse driver must operate the delivery vehicle, perform engine repairs, and follow safety practices and procedures. A warehouse driver also responds to the customers' inquiries and concerns and escalates complaints of incorrect merchandise and defective items to management.
Customer service and drivers and warehouse/drivers have different pay scales, as shown below.
| Customer Service And Driver | Warehouse/Driver | |
| Average salary | $35,518 | $34,000 |
| Salary range | Between $28,000 And $44,000 | Between $27,000 And $41,000 |
| Highest paying City | Concord, CA | Seattle, WA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Andersen | Bunge |
| Best paying industry | Transportation | Manufacturing |
There are a few differences between a customer service and driver and a warehouse/driver in terms of educational background:
| Customer Service And Driver | Warehouse/Driver | |
| Most common degree | High School Diploma, 39% | High School Diploma, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service and drivers' and warehouse/drivers' demographics:
| Customer Service And Driver | Warehouse/Driver | |
| Average age | 48 | 48 |
| Gender ratio | Male, 76.6% Female, 23.4% | Male, 94.1% Female, 5.9% |
| Race ratio | Black or African American, 11.7% Unknown, 4.7% Hispanic or Latino, 22.2% Asian, 3.7% White, 56.9% American Indian and Alaska Native, 0.8% | Black or African American, 12.1% Unknown, 4.5% Hispanic or Latino, 22.8% Asian, 3.4% White, 56.5% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 4% | 4% |