How to hire a customer service and driver

How to hire a customer service and driver, step by step

Here's a step-by-step customer service and driver hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer service and driver job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer service and driver
• Step 8: Go through the hiring process checklist

What does a customer service and driver do?

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1. Identify your hiring needs

   First, determine the employments status of the customer service and driver you need to hire. Certain customer service and driver roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A customer service and driver's background is also an important factor in determining whether they'll be a good fit for the position. For example, customer service and drivers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of customer service and drivers and their corresponding salaries.

   Type of Customer Service And Driver	Description	Hourly rate
   Customer Service And Driver	Delivery truck drivers and driver/sales workers pick up, transport, and drop off packages and small shipments within a local region or urban area. They drive trucks with a gross vehicle weight (GVW)—the combined weight of the vehicle, passengers, and cargo—of 26,000 pounds or less... Show more	$13-21
   Delivery Expert	A delivery expert is responsible for delivering different kinds of products or items within a particular area, ensuring efficiency and timeliness. Besides locating and delivering parcels to the receiver, a delivery expert is also responsible for coordinating with logistics staff, maintaining documentation, obtaining signatures, and reaching out to clients to keep them updated or confirm other details... Show more	$12-31
   Delivery Driver/Warehouse	A warehouse delivery driver is responsible for transporting goods and services from the warehouse to different assigned locations. Warehouse delivery drivers record the inventory materials receipt before and after delivery to ensure the merchandise's correct quantity and quality... Show more	$12-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • CDL
   • DOT
   • Pickup
   • Routine Maintenance
   • Patients
   • Strong Customer Service
   • Customer Complaints
   • Data Entry
   • Medical Equipment
   • Walkers
   • Inventory Control
   • Hazmat
   • Safety Standards

   Check all skills

   Responsibilities:

   • Manage and document OTR accidents, incidents, HazMat spills and work relate injuries.
   • Pass CDL test on first attempt.
   • Assist customers with materials such as installing GPS antennas and cell phones.
   • Assist seniors boarding the shuttle and secure their belongings such as wheelchairs, walkers and baggage.
   • Load truck with appropriate product and deliver accordingly, return to warehouse for receiving and other warehouse duties including monthly inventory.
   • Provide pickup/delivery services for the marketing representatives and potential applicants

   More customer service and driver duties

3. Make a budget

   Including a salary range in the customer service and driver job description is a good way to get more applicants. A customer service and driver salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a customer service and driver in Iowa may be lower than in Alaska, and an entry-level engineer typically earns less than a senior-level customer service and driver. Additionally, a customer service and driver with lots of experience in the field may command a higher salary as a result.

   Average customer service and driver salary

   $35,518yearly

   $17.08 hourly rate

   ---

   Entry-level customer service and driver salary

   $28,000 yearly salary

   Updated December 16, 2025

   Average customer service and driver salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$40,744	$20
   2	Minnesota	$40,055	$19
   3	Washington	$39,783	$19
   4	Massachusetts	$39,685	$19
   5	Texas	$39,473	$19
   6	Nevada	$37,415	$18
   7	Georgia	$35,558	$17
   8	Utah	$35,225	$17
   9	New York	$34,287	$16
   10	Wisconsin	$33,498	$16
   11	Florida	$31,927	$15
   12	New Jersey	$31,921	$15
   13	Arizona	$30,634	$15
   14	Indiana	$30,487	$15
   15	North Carolina	$30,385	$15
   16	Pennsylvania	$29,053	$14

   Average customer service and driver salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Andersen	$42,839	$20.60
   2	Uline	$42,755	$20.56	1
   3	National General Insurance	$42,700	$20.53
   4	Room & Board	$42,664	$20.51	1
   5	Clean Harbors	$41,352	$19.88	28
   6	ArjoHuntleigh	$39,944	$19.20
   7	Venture Logistics	$39,407	$18.95
   8	Green Mountain Coffee Roasters	$39,364	$18.93
   9	AAA Northern California, Nevada & Utah	$38,831	$18.67
   10	Crown Automotive	$38,770	$18.64	2
   11	Citi	$38,684	$18.60
   12	IDR	$38,247	$18.39
   13	Wave	$37,390	$17.98	1
   14	BCforward	$37,371	$17.97	2
   15	DRF Trusted Property Solutions	$37,362	$17.96
   16	Sherwin-Williams	$37,323	$17.94	196
   17	Sodexo Management, Inc.	$37,114	$17.84	48
   18	Great Dane	$37,026	$17.80
   19	WalletHub	$36,820	$17.70
   20	HCA Healthcare	$36,693	$17.64	5

4. Writing a customer service and driver job description

   A job description for a customer service and driver role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a customer service and driver job description:

   Customer service and driver job description example

   Do you like ensuring everyone else is set up for success? Are you comfortable driving a variety of vehicles? Then apply today for Show Services!
   
   Show Services Divers assist the entire Entertainment Division with delivery of supplies and backstage support for entertainment costuming, parades, and shows. They also provide transportation for Cast Members and Media to locations throughout the Disneyland Resort and Southern California.
   Show Services Drivers receive a starting pay rate of $18.35 per hour.
   
   Basic Qualifications :
   Must be at least 18 years of age Must have a valid California Driver's License Willing to obtain a Class “B” Driver's License with passenger endorsement to drive larger vans and shuttle bus No moving violations on driving record within the past 12 months Maintain a good driving record both on the job and in one's private life Receptive to be enrolled in the DMV Pull Notice Program Eager to interact and assist Cast Members and Guests Service-oriented and flexible to exceed client expectations for set-up and tear-down requests In good physical condition to safely complete all support deliveries Comfortable working in outdoor conditions with heat, cold, and all types of weather Able to work in small, tight spaces Part Time requires year-round availability (including nights) for holidays and weekends, and then full availability during our peak times of the year
   
   Additional Information :
   SCHEDULE AVAILABILTY
   Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. You may be scheduled a graveyard shift. Please note that the principles of seniority are used to schedule all roles.
   
   SUBMITTING YOUR APPLICATION
   After clicking “ Apply for this job ” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “ Next ” on each page, then “ Submit ” on the final page.
   
   KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort Roles

   Copy this example

   

5. Post your job

   To find the right customer service and driver for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with customer service and drivers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit customer service and drivers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your customer service and driver job on Zippia to find and recruit customer service and driver candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit customer service and drivers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer service and driver

   Once you've found the customer service and driver candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new customer service and driver. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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