Customer Success Specialist
Customer support specialist job in San Jose, CA
Do you love developing and nurturing great relationships?
As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S
Location: Remote from Bay Area, SFC, CA
Qualifications:
Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients.
Strong understanding of working with VMS and MSP based accounts.
Any experience working with a Hybrid/Offshore delivery model will be a plus.
Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side.
Strong interpersonal and communication skills.
Excellent negotiation and problem-solving abilities.
Excellent reputation and relationship-building skills.
Ability to work in a fast-paced, target-driven environment.
Must be a self driven and highly motivated individual.
Proficiency in using applicant tracking systems (ATS) and other relevant software.
Key Responsibilities:
Be the single point of contact for our Fortune 500 clients
Build long-term client partnerships to understand their challenges and provide solution.
Maximize market share with a client to make us their trusted staffing supplier.
Qualify new job orders and work with the delivery lead for better coverage and support.
Present candidates to Hiring Managers and follow up for feedback .
Coordinate with Client to schedule candidate interviews and onboarding.
Coordinate with recruiting team including screening, orientation, and placement of candidates.
Use CRM/ATS (Job Diva) to manage activities.
Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.
Additional Requirements:
Must be open to travel across the country, especially locally, and support clients from their offices.
Availability to work outside regular office hours, if needed.
Benefits of working at N2S:
Uncapped Commissions
100% Contribution to Health/Dental/Vision
Customer Service Representative
Customer support specialist job in San Jose, CA
About LEOTEK:
We are a leading provider of high-quality LED street, area, site, and traffic signal lighting solutions. We are committed to driving innovation and sustainability through our products, services, and customer support, serving both public and commercial sectors. We are currently transitioning into an IoT solutions and Data Management Systems (DMS) provider, leveraging street lighting technology and lighting grid infrastructure as its foundation.
About The Role:
The Customer Service Rep has responsibility for pre and post sales and logistics support to Independent Sales Representatives, Distributors, and Customers, and work with Production/warehouse to communicate delivery schedules to customers, answer general Inquiries, and supporting our Business Development Managers (BDMs) in the field to achieve total customer satisfaction and build customer relationships.
What You'll Do:
Responsible for much of the order fulfillment process including but not limited to order-related information requests, communicating delivery schedule, and coordination with other departments to ensure the company provides an accurate and high standard of delivery and customer service.
Respond to high volume of inquiries via e-mail or phone from business development managers, sales representatives, and customers regarding pricing, product features, product availability, company policies, and post sales issues.
Administer and enforce policies pertaining to pricing, sales orders, freight.
Coordinate with the Credit Team to set up new customers and release on credit hold orders.
Who You Are:
Bachelor's degree or relevant experience preferred.
5+ years order fulfilment/customer service representative, and/or sales operations experience in a technical, manufacturing environment.
Experience working with sales representatives in a high-volume product environment. SAP is a plus.
Excellent written and oral English communication skills.
LEOTEK Electronics USA LLC is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
PLM Documentation & Change Order Specialist
Customer support specialist job in Fremont, CA
This is a long-term onsite role in Fremont, CA 94538. Mon-Fri Regular shift.
Looking for Documentation and Change Order (ECR/ECO) specialist responsible for the engineering change control process as part of PLM. Beyond generating and processing Change Orders, duties will include data mining, POC for change-related escalations, managing trackers, inter-department reports, and CIP activities in a high-paced environment.
Top Skills:
CAD Tools: NX, SolidWorks, or Creo
PLM Systems: Teamcenter, Enovia, Windchill, or Agile
Qualifications
Drafting using Siemens NX CAD
Change management using Teamcenter PLM
Ability to operate efficiently and effectively in a fast-paced environment
Thorough understanding of change management and configuration management practices
Ability to work required overtime to support manufacturing needs and requests from our customers.
Strong attention to detail and uncompromising dedication to quality
Superior verbal and written communication skills
Exceptional organization skills
Demonstrated analytical abilities with strong attention to detail
Excellent follow-through
Must be driven and self-motivated, as well as a team player
Ability to multitask and work well under pressure
Experience in resolving scheduling conflicts and accommodating last-minute changes with competing priorities.
Solid Microsoft Office Suite skills, especially in Excel (Pivot Tables, Vlookup, Formatting, Graphing), also MS Teams, PowerPoint, and Word
iPLM/SAP experience (preferred)
Team center and NX Experience (preferred)
Responsibilities:
Generates and manages Change Orders (CO) through closure
Performs documentation research for all parts/assemblies to be included in the Engineering Change Order to ensure accuracy, completeness, and adherence to change control policies/procedures and design drafting standards. Makes decisions, provides recommendations, and/or escalates based on the needs of the situation
Supports NPI PMs (New Product Introduction Program Managers) on a daily basis for Engineering Change Order activities
Interfaces with Engineers and Designers on design solutions for BOMs that align with lean manufacturing requirements
Responsible for aligning key collaborators to drive solutions in alignment with cutin strategies, E&O, and effectivities
POC for Change Control processes in Engineering
Monitor and prioritize tasks to ensure efficient and timely change cut in
Process part numbers, bills of material, and change orders, which include preparation for the change control board, review for clarity, errors, proper approval routing, accuracy, and completeness
Track documents from initiation to final approval
Tracking and reporting on document review progress
Develop, track, and report key metrics
Generate and manage documentation in support of ISO standards, including revisions and releases
Update drawing from model changes
Support the engineering and design team on drawing and spec updates
Facilitate Design review meetings and act as a coordinator
Capture Key decisions, action items, and send detailed meeting minutes
Our Client is a Fortune 350 company that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment.
Client Specialist - Livermore
Customer support specialist job in Livermore, CA
At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.
Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product.
In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.
The Client Specialist is responsible for partnering with the store leader to achieve store sales and maximize profitability through effective management of the store team and implementation of company policies.
The Responsibilities:
Demonstrate strong business acumen through KPI's; partnering with the store leader to develop and support business driving strategies inclusive of analyzing available sales reports and data.
Partner with the store leader to propose events/incentives that will continue to grow the customer base, with particular emphasis on building the local market.
Ambitious; proactively seek to exceed/achieve customer expectations to secure an annual $1 million book.
Act as a Brand ambassador; an expert in product and craftsmanship.
Partner with the SSC CRM team to curate and produce client lists to ensure Tulip Influenced Sales.
Continuously seek to enhance customer journey, provide expert knowledge of brand history, product and Theory for Good commitments.
Manage client databases; ensure the team maintains constant client communication through utilizing their clienteling tools.
Resolve all client problems and complaints quickly and effectively.
Partner with SSC to drive VOS initiatives i.e. GWP & retail event marketing.
Demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful.
Actively participate in community/store activities.
The Essentials:
5-7 years of proven experience of working in a similar position ideally for a premium or luxury brand.
Mandarin Chinese language fluency strongly preferred
KPI focused, experience of driving sales to meet or exceed commercial targets.
Dynamic interpersonal and communications skills, both verbal and written.
Highly- motivated by driving business in a fast-paced, innovative environment.
Business owner mindset with an entrepreneurial spirit; able to confidently make and suggest solutions, driving change where appropriate.
Independent work ethic, time management skills, and personal accountability.
Computer skills to operate a point of sale system, experience with teamwork is a plus.
Demonstrable experience of partnering with corporate stakeholders such as Buying and Merchandising, Communications, HR, and Finance.
Demonstrable customer management experience, able to drive clienteling initiatives and customer experiences to meet commercial expectations.
Working knowledge of (list computer programs we use and spreadsheets).
Salary range: $21/hr - $23/hr*
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com.
Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply directly through our job posting.
Hospitality Specialist
Customer support specialist job in San Jose, CA
Akkodis is seeking a Hospitality Specialist for a contract job in San Francisco, CA. 94111. Ideally, looking for someone who can provide Hospitality support to the client, which may include: hospitality, facilities, and event services.
Rate Range: $22/hour -$25/hour on W2; The rate may be negotiable based on experience, education, geographic location, and other factors.
Responsibilities:
Follow established guidelines and procedures for receiving, documenting, organizing and distributing client kitchen supplies.
Ensure customers request to set up meeting rooms in a timely matter in accordance to client's standards and instructions given by the client.
Exhibit ability to take verbal instructions while taking notes to properly respond and handle client service requests.
Provide immediate attention and acknowledgment to customers entering kitchen area in accordance with client's standard of operation.
Perform walkthrough of various floors to inspect and ensure that all rooms are clean, stocked with supplies and ready for the next meeting.
Cleaning, dusting and other incidental tasks assigned.
Excellent customer service skills, good communication skills, ability to multi- task, do not mind cleaning up after others.
Monitor and listen to customers to understand inquiries and requests to provide accurate and prompt assistance with meeting room set-up and clean-up.
Required Skills:
Professionalism
Strong communication skills
Technical skills (comfortable using computers and Microsoft Office)
Conference experience
Experience in hospitality (restaurant, hotel, catering, etc.)
Event coordination: managing space, organizing food and beverages, and post-event clean-up
Attention to detail
For other opportunities available at Akkodis, go to ***************
If you have questions about the position, please contact Mohammed Irfan Murtuza at ******************************
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://***************/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Customer Service Representative
Customer support specialist job in San Jose, CA
About Us:
AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options.
Job Summary:
Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels.
*
Please note:
We are only recruiting local candidates at this time to accommodate an in person schedule.
The employee will come into San Jose location 4 times a week.
Schedule:
Monday - Friday, 7:30AM- 4:30PM
Responsibilities:
Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.
Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us.
Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.
Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.
Competency and initiative to meet and exceed the department metrics and individual performance goals.
Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry.
Skills/Talents you have:
Analytical, problem solver and critical thinker.
Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy.
Team player that is willing to take initiative to support customers, other agents and supervisors.
Adaptability to thrive in a fast-paced ever changing work environment.
Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers.
Positive attitude with a desire to learn and share ideas in a collaborative work environment.
Clear and concise communicator within customer interactions and across different departments.
Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results.
Excellent time management skills.
Customer-focused with strong interpersonal and tech savvy skills.
Qualifications:
Customer Service Experience: 1 year (Preferred)
Fluency in English. Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)
Experience with AI Intercom, Slack or other CRM software is a plus.
Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software.
Excellent written and oral communication skills.
Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.
Customer-focused and can demonstrate mastery of customer service skills.
Ability to maneuver between multiple tasks.
Benefits:
100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period
Paid vacation days and sick leave
Paid Holidays + Floating Holidays
401k
Free snacks and drinks in office
Employee discount
Company engagement events
Monthly departmental CS appreciation lunches
Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision.
Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Care Corps Coordinator (Interim)
Customer support specialist job in San Jose, CA
At Rocketship Public Schools, we believe in the infinite possibility of human potential. We believe that every student deserves the right to dream, to discover, and to develop their unique potential and it is our responsibility and our privilege to unleash the potential inside every Rocketeer we serve. Our non-profit network of public elementary charter schools propels student achievement, develops exceptional educators, and partners with parents who enable high-quality public schools to thrive in their community. We are a collective of parents, teachers, leaders, and students working together to transform the future for underserved communities across our country. At Rocketship Public Schools, we are unleashing potential.
Position Summary: The Care Corps Coordinator will work to provide integrated student support by addressing out-of-school barriers to learning through partnerships with social and health service agencies and providers. They will work to gain family and community engagement by making the school a neighborhood hub, providing adults with educational opportunities they want, such as ESL classes, green card or citizenship preparation, computer skills, etc. The Care Corps Coordinator will manage the complex joint work of multiple school and community organizations. The Care Corps Coordinator will also work to address chronic absenteeism and support school attendance efforts.The Care Corps Coordinator will serve one school site in San Jose, Redwood City, Concord, or Antioch. The Care Corps Coordinator will partner closely with the mental health provider, office manager, school leaders, and other related service providers to provide direct social work services to help students succeed in their classrooms. This position is contingent on term-limited supplemental funding and will be reassessed annually.
The CareCorps Coordinator will report to the Manager of Care Corps.
The salary for this position is $68,640.Essential Functions:
Case Management and Care Coordination of services for students and families. Support by coordinating, connecting the people to programs, externally and internally, document and provide progress updates to campus stakeholders when appropriate.. (i.e. expanded learning: behavioral health; and family engagement and support) to each other and to the core mission and priorities of the school and students
In collaboration with School Leaders and Central NeST Team, develop partnerships by establishing and implementing protocols to manage and maintain quality, deep and focused partnerships such that everyone on the school site is working towards common goals for student success and wellness. Which includes supporting all school site efforts around attendance and chronic absenteeism.
Serve as a resource to connect participants with appropriate partners related to housing, career and education, childcare, health care, family budgeting, and more.
Design and facilitate and recruit parents for Care Corps workshops based on the identified needs of the community.
Communicate regularly with other stakeholders related to the child (teachers, doctors, health workers, social service workers) and monitor and document participants' progress according to individual growth plans.
Plan and facilitate bi-monthly Campus Community Advisory Board (CCAB) meetings which will include school staff, families and relevant community agencies. The CCAB will meet to review the progress of our Care Corp effort and its continuous improvement.
Work with families to align parent and student growth plans, supporting family engagement with the student's experience in school. Collaborate with and be a part of any coordinated meetings as the Care Corps Coordinator.
Conduct home visits as needed and as applicable to support school staff and families with access.
Provide professional development training to school staff as-needed regarding the Care Corps program components, initiatives and best practices in community resources.
Provide consultation with parents, teachers, and other appropriate staff regarding the student's program and any adaptations/materials needed to facilitate improved performance in the classroom or at home.
Maintain relationships and effectively communicate with school leaders, teachers, and parents in all facets of the position.
Ensure the Integrated MTSS Team is viewed as positive supports to the organization's mission that are fully aligned with Rocketship's Core Characteristics (Innovation, Pursuit of Excellence, Authenticity, Community, and Tenacity), and not as bureaucratic obstacles to serving the needs of the students.
Qualifications:
Required: Fluent in Spanish or Vietnamese
Bachelor's Degree preferred
Background in social work preferred
PPS Credential in Social Work preferred
2+ years of community outreach experience supporting parents who have experienced trauma and/or crises (e.g. homelessness, domestic violence), and have deep knowledge of the resources available to families
Experience working with students with a range of disabilities (learning disabilities, emotional and behavioral disorders, autism, etc.) (highly preferred)
Communication: strong writing and public speaking skills, and feel comfortable leading and facilitating large groups.
Experience coaching and advocating for others in a way that is compassionate, strength-based and non-judgmental.
Embodies empathy and embraces cultural differences; you recognize and know how to navigate groups and individuals representing a range of needs, abilities and socioeconomic backgrounds.
Able to balance multiple priorities - meeting with families, preparing for sessions, entering data - gracefully and with practiced personal organization and time management.
Natural problem solver, fixer and finder of resources; in moments of tension, you defuse and resolve conflict.
Self-aware and self motivated, and have a strong desire to learn.
Comfortable in ambiguity and environments that change rapidly.
Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks
Thrive in a fast-paced, dynamic work environment
Ability to be flexible and adaptive in a work environment that is still evolving
Possession of a valid California driver's license: willingness to provide own transportation in conduct of work assignments as you will be required to travel from site to site to work with students and faculty at all sites (mileage reimbursed)
Additional Details:
The Care Corps Coordinator position will be on the Nest-based staff calendar, which includes paid time off for holidays.
This role and working with families often requires work on evenings and weekends.
Salary is competitive for the area based on education and experience.
Rocketship provides a competitive benefits package including a 403(b) retirement program, flexible spending account (FSA), medical/dental benefits, partial reimbursement for mileage and phone, paid time off, and professional development opportunities.
This is an interim role for the duration of 5+ months
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with both adults and children. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and occasionally climb ladders. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is moderate to high.
Compensation:Commensurate with qualifications and experience, plus excellent health and wellness benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.
Rocketship Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Rocketship Public Schools complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Rocketship Public Schools expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rocketship Public Schools' employees to perform their expected job duties is absolutely not tolerated. Click here for our Sexual Harassment Policy. For questions, concerns, or complaints, please contact Human Resources.
Auto-ApplyPart-Time EV Sales and Customer Engagement Specialist
Customer support specialist job in Fremont, CA
Join Sony Honda Mobility of America Inc.
Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc., a 50/50 joint venture between Sony and Honda, headquartered in Tokyo, Japan. Our American headquarters in Culver City, California, established in March 2023, is at the forefront of bringing the innovative electric vehicle, AFEELA, to the US market. AFEELA embodies the essence of "FEEL," creating an interactive relationship where people and mobility connect through advanced sensing and network technologies.
At Sony Honda Mobility of America, we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity, technology, and a commitment to excellence. Apply now to make a difference!
Position Summary
Sony Honda Mobility of America (SHMA) is building a high-performing EV Sales and Customer Engagement team to deliver a premium, end-to-end ownership journey for AFEELA. This posting is specifically for a Part-Time Customer Engagement and Sales role that will provide critical on-site coverage for both our Fremont, CA location and the AFEELA Studio at Valley Fair Mall in the San Jose area. Availability to work at both locations is a firm requirement for this role.
This is a customer-facing, part-time role supporting the full sales and engagement lifecycle. You will lead demos and test drives, support pipeline activity, assist in closing opportunities, and deliver a premium brand experience in the studio and at events. You will also travel to other SHMA sites and events across California as needed.
This role is ideal for a polished, customer-obsessed professional with a luxury mindset and a passion for EV innovation who desires part-time flexibility while staying deeply connected to premium retail and mobility technology.
Job Responsibilities
Engage prospects, qualify customer needs, conduct tailored product presentations, and support test drives that showcase AFEELA design, technology, and performance.
Support the full sales lifecycle including lead follow-up, appointment coordination, proposal support, delivery preparation, and post-delivery engagement.
Represent SHMA at the Fremont location, the AFEELA Studio at Valley Fair, and local brand activations with a premium hospitality-driven standard.
Maintain accurate CRM records of activities, customer interactions, and follow-ups to support conversion and pipeline visibility.
Develop strong product knowledge across vehicle features, charging, connected services, and ownership benefits.
Strengthen customer loyalty through onboarding support, service coordination assistance, and invitations to owner and brand experiences.
Collaborate with Marketing, Delivery, Service, and Product teams to ensure consistent handoffs and customer communication.
Help maintain presentation-ready studio environments at both Fremont and Valley Fair locations.
Share customer insights and feedback to improve sales programs, studio operations, and overall engagement strategy.
Required Qualifications for Position
2 to 5 years of experience in premium automotive, luxury retail, or high-end technology sales or customer engagement.
Demonstrated ability to support or execute a full sales process from qualification through delivery and follow-up.
Exceptional communication and relationship-building skills with a consultative, customer-first approach.
Proven availability and flexibility to provide coverage at both the Fremont, CA location and the AFEELA Studio at Valley Fair Mall in San Jose.
Ability to work evenings, weekends, and holidays as business needs require.
Willingness to travel to other SHMA sites and events across California as needed.
Proficiency with CRM platforms and productivity tools including Microsoft Office and Google Workspace.
Valid driver's license and clean driving record.
Preferred Qualifications for Position
EV sales or direct-to-consumer automotive experience with familiarity in charging and connected services.
Background in luxury or premium brands with high-touch customer engagement.
Multilingual skills such as Japanese, Spanish, Mandarin, or Hindi.
Experience supporting studio operations, roadshows, experiential events, or VIP clienteling.
Additional Details
Work Arrangement: Primarily on-site in Fremont, CA, with frequent travel to other California locations listed above.
Role Structure: We are considering full-time and part-time hires from the same candidate pool. Lead-track opportunities based on performance.
Visa Sponsorship: Not available for this position.
Confidentiality: Your application will be treated as strictly confidential.
The anticipated pay for this position is $30-$37.50 per hour plus bonus potential. This range does not include other compensation components or benefits that an individual may be eligible for. The actual rate offered depends on factors such as qualifications, years of relevant experience, unique skills, education/certifications, and work location.
Sony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Disability Accommodation for Applicants
Sony Honda Mobility of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at *************************************** Please indicate the position you are applying for.
#LI-LS1
Auto-ApplyCustomer Service Coordinator I (Multiple Positions) - 25-217
Customer support specialist job in Stockton, CA
We're delighted you're considering joining us! At Hill Physicians Medical Group, we're shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members. Join Our Team!
Hill Physicians has much to offer prospective employees. We're regularly recognized as one of the "Best Places to Work in the Bay Area" and have been recognized as one of the "Healthiest Places to Work in the Bay Area." When you join our team, you're making a great choice for your professional career and your personal satisfaction.
DE&I Statement:
At PriMed, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.
We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!
Job Description:
Assist customers by responding to inquiries and identifying/resolving issues regarding eligibility, benefits, claims, and authorizations; this includes triaging/routing appropriately and using multiple systems to locate information and document interactions.
Required Experience
* Minimum 1 year of Customer Service call center experience required
* Experience working in a healthcare setting
* Working knowledge of Microsoft Office i.e. Excel, Outlook, Word
* Experience with handling medical claims and eligibility inquiries
* Knowledge of various insurance types e.g. PPO, HMO, etc.
* Strong written and verbal communication skills
Required Education
* High School diploma/GED required
Additional Information
Multiple Positions Available
Our work environment is a friendly, collaborative one where talented, creative, results-oriented people find professional satisfaction and personal growth. We offer competitive salaries, bonuses, health and welfare benefits, paid holidays, time off for sick leave and vacation, and a 401k plan that is among the best in the area!
Salary: $24.74/hour
Hill Physicians is an Equal Opportunity Employer
Auto-ApplyAdministrative Services Specialist
Customer support specialist job in San Jose, CA
Reporting to the Senior Director of Resources and Operations, the Administrative Services Specialist provides leadership and business solutions for the School's highly complex online and in-person programs. This position oversees the financial and day-to-day operations of the School providing direction to faculty, staff, and students. The position also provides direct support to the Director and Associate Director and serves as a key technical advisor, providing information, expertise, and recommendations to implement strategic objectives for the short-term and long-term goals of the department and programs. The incumbent initiates and distributes confidential and critical communications with University and external stakeholders, and identifies needs and creates solutions for the department related to staffing, finance, and programmatic needs.
Key Responsibilities
* Oversee complex department financial information for various funds including Operating Fund, PaCE Fund, Trust Fund, SSETF Fund, Research Foundation Funds, and University Advancement endowed and non-endowed funds.
* Reconcile and maintain all funds based on university and state policies and procedures.
* Analyze budget information, address issues, and initiate corrections via University software and tools
* Develop and implement policies, procedures, and systems for efficient operations.
* Prepare periodic, mid-year, and year-end budget projection reports
* Audit travel reimbursements, monitor recruitment events budget
* Serve as Property Manager and oversee scholarships, including tracking, establishing, and processing awards.
* Resolve staffing issues, prepare evaluations, monitor work performance.
* Track and approve payroll, time taken, and HR expense adjustments
Knowledge, Skills & Abilities
* Ability to communicate with constituents in a professional and respectful manner.
* Knowledge of State, CSU, and University policies and procedures in order to provide expertise and leadership.
* Knowledge and ability to analyze, interpret, compile, apply, integrate, and present complex data and information.
* Knowledge and ability to advise management regarding policies, procedures, and the impact of data at hand.
* Knowledge and ability to apply CSU and FIRMS-GAAP accounting principles.
* Knowledge of organizational and operating structures and functional areas, and their impact on campus and off-campus structures.
* Ability to use multiple application systems and databases for data analysis, research, report preparation, and execution of projects.
* Excellent written and verbal communication skills across multiple formats.
* Ability to inform, negotiate, persuade, and achieve goals.
* Ability to work strategically under minimal supervision.
* Knowledge and skill in project management.
* Ability to provide work lead direction to administrative staff.
* Ability to address issues using research and analysis to provide solutions
Required Qualifications
* A bachelor's degree and/or equivalent training
* Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
Preferred Qualifications
* Demonstrated success with financial and audit projects, from planning through reporting, with a strong background in data analysis within a higher education or complex organizational setting.
* Experience with CSU systems, including CSU financial, travel, and procurement policies, or comparable higher education/state systems.
* Experience developing and monitoring grant pre-award and post-award budgets, endowments, and scholarships, including financial tracking, reporting, and liaison responsibilities.
* Proficiency in PeopleSoft/Oracle, OnBase, Adobe, Google Workspace, MS Office, DocuSign, and other database/administrative support tools.
* Experience preparing and analyzing complex budget projections, including forecasting revenues, mandatory costs, and expenses
Compensation
Classification: Administrative Analyst/Specialist - Exempt II
Anticipated Hiring Range: $7,059/month - $7,500/month
CSU Salary Range: $5,314/month - $7,741/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
* Resume
* Letter of Interest
Application screening has been extended to January 4, 2026. This position is open until filled.
Contact Information
University Personnel
*************
************
CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at ****************************************************** and questions may be sent to *************.
Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at **************************************************************** The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at ************ or by email at ************************.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at ******************************************************************* The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at ************ or by email at **********************.
Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
Equal Employment Statement
San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Advertised: Oct 03 2025 Pacific Daylight Time
Applications close:
Easy ApplyArea Customer Service Coordinator
Customer support specialist job in San Jose, CA
Duration: 02 months Shift: 8am to 5pm Pay Rate: $24 per hour. Work Address: Since the work locations vary day-to-day, there are multiple addresses where the temp could be at in the South Bay and East Bay. This includes customer locations in Menlo Park, Mountain View, San Jose, Santa Clara, Fremont, Oakland, and Livermore.
This is not a list of every city, but it covers the furthest locations and some in-between.
Driving: No, the contingent worker would not be driving a customer vehicle. In the event that the contingent worker becomes a permanent employee, they would be expected to drive customer vehicles.
Interview Type: I plan on doing 2 rounds of interviews. The first one is virtual. If I think they will be a good fit, then we will set up an in-person interview.
On a day-to-day basis, the temp will be responsible for supporting multiple customer locations in the South Bay and East Bay.
At these customer locations, we have the capability to provide these services: mail, shipping & receiving, copy/production center, reception, hospitality, and conference room setups.
The job responsibilities will vary depending on which customer site the temp is at for the day
We are also looking for someone who can work by themselves or as part of a team.
There are some sites with multiple Ricoh employees, and there are some where there is only 1.
They need to be able to absorb the training (take notes, ask questions, etc.), take initiative, etc. This is a temp to perm position, so I am looking to convert the temp to a Ricoh employee after they meet the minimum number of hours. The environments vary, but yes, there are multiple customer sites that require extensive standing and walking.
The candidate should also be able to lift 50 pounds without assistance.
Each location has free parking available.
All my employees in this area drive to work every day.
There is mileage reimbursement available. For the mileage, they can get reimbursed after their 15th mile each way of their commute.
This is in accordance with our policy for this role. Ex: if their commute is 20 miles each way, they will get reimbursed for 5 miles each way (20-mile commute - first 15 miles of the commute that the temp is responsible for).
Client Specialist
Customer support specialist job in San Jose, CA
About the Role
Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.
What You'll Do
Front Desk Responsibilities:
Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
Deliver first class client experience at all times
Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
Guide clients with regards to the latest studio promotions, membership discounts and/or special events
Maintain product knowledge for all studio retail operations
Participate in all relevant training and development programs and meetings as directed by Operations leaders
Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
Fuel Bar Responsibilities:
Deliver quality protein smoothies and customer service in the Fuel Bar
Handle pre-orders and orders on the spot, custom to each client's needs
Assist clients with questions and product selection
Complete client's orders in a timely manner utilizing a POS transaction
Maintain fuel bar department areas clean and sanitized
Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
Prepare various fuel bar goods following company recipes
Facility Maintenance:
Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
Support in cleaning and maintaining of locker rooms to brand standard as directed
Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
Conduct small studio repairs when appropriate
Laundry services, including collecting, washing, and folding towels
Adhere to daily and weekly cleaning and maintenance checklists
Customer Service:
Ensure all existing and new clients are provided with the highest level of hospitality
Maintain client database and utilize information to increase client contact
Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools
Qualifications
Strong hospitality skills and alignment with Barry's Mission, Vision and Values.
Ability to work either a full-time or part-time schedule
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Must be a patient, courteous listener, able to show empathy
Responding to clients request with a can-do attitude
Cooperative manner with a focus on team culture.
Ability to prioritize and work within a fast-paced environment
Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
Have an eye for detail and care for the studio's appearance and cleanliness
Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
Maintain a professional appearance and behavior
Demonstrate excellent communication skills
Candidates must be at least 18 years or older to apply
Data Entry/Customer Service
Customer support specialist job in Livermore, CA
It is exciting times within our company as we are currently experiencing
a period of rapid growth and expansion. We are looking for an
experienced data entry clerk with a focus on on- time delivery, heavy
has room for growth within
the company.
Must be comfortable with electric instrumentation and calibration
This is a fantastic opportunity for the candidate who is very motivated,
hardworking, articulate, and organized. This position will be highly
visible in the organization and will partner directly with company
principles, and work closely with various team members throughout the
company on a daily basis.
Qualifications include:
Must be vaccinated
Must be proficient with Microsoft Office Suite, ability to work independently, strong computer skills, flexible and reliable.
Must have experience working in a small office environment.
Clean driving record.
Must pay close attention to detail
Ability to read purchase orders, invoices and sales orders
Able to pass a drug screen and criminal background check
Documentation of eligibility to work legally in the US required
Full Time Position With benefits
Email Resumes Only...
Insurance Customer Experience Representative
Customer support specialist job in Elk Grove, CA
Job DescriptionThe Customer Experience Representative at Jeff Beck Allstate Agency is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client sales. Opportunity:
Start or continue a career with long term growth potential. Throughout the last year, insurance was considered an essential business and our business did not slow down.
Work in a small office environment interacting with our customers and prospects via phone, email, text and in person.
Our customers appreciate what we can do for them by providing and servicing their insurance needs. You can be a part of this.
Earn a competitive base salary, monthly and annual bonuses, PTO, fully paid health insurance and retirement savings.
Ongoing training.
Responsibilities:
Identify, qualify, and develop personal insurance opportunities with new and existing clients in person, online, by phone, and through written communication.
Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support. Anticipate, respond to, and follow up on all existing client needs.
Actively prospect and solicit increases in existing client coverage as well as network for new clients, including win backs.
Obtain best coverage/rate for insured, process quotes, and bind insurance coverage; follow up as necessary with inspection, photos, and other documentation. Present policies to insured and educate them on coverages and rates.
Foster and maintain excellent relationships with customers and prospects through regular follow up, timely quotations, and general account support.
Support and prepare clients for renewal and retention, and maintain strong client relationships.
Anticipate, respond to, and follow up on all existing client needs.
Qualifications:
Obtain and maintain a California Personal Lines or Property/Casualty Broker Agent license.
Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients.
Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making and superior written and verbal communication skills.
Have excellent time management skills, thrive in a team environment and Technology and Computer proficiency including agency management systems.
Benefits/Perks:
Competitive Pay
Professional Development
Job Stability in a growing industry
Compensation: $18.00 - $20.00 per hour
Becoming an Insurance Professional
Insurance Professionals go by many names: Brokers, Agents, Underwriters, Claims Representatives, Adjusters, etc. No matter the name, what they all have in common is a calling to help prepare people for the future.
Here at Jeff Beck's Allstate Agency in Elk Grove, CA, we have, for over 17 years, been serving our customers in Elk Grove, Sacramento, the surrounding areas and across the state. We help our customers manage risk by insuring their cars, homes, personal property, motorcycles, boats, small businesses and their family's financial future.
As a member of our team you will work with our customers and the insurance companies we represent to provide excellent customer service.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of the agency. All inquiries about employment at this agency should be made directly to the agency location, and not to NAPAA.
Auto-ApplyEngagement Specialist
Customer support specialist job in Brentwood, CA
Job Posting The Event Specialist is responsible for engaging customers and demonstrating products, particularly launchers and launching accessories. You will be working in a Sportsman's Warehouse demonstrating products manufactured by Byrna while being employed by Product Connections. This role involves greeting and assisting customers, handling merchandise with care, and providing detailed product information and recommendations.
Position Details:
* Multiple 4-hour shifts throughout the week.
* There will be two 4-hour shifts available on Friday, Saturday, and Sunday.
* Part-time flexible hours.
* Fun retail work environment, ideal for outdoor enthusiasts.
Essential Functions:
* Deliver exceptional customer service and ensure a pleasant shopping experience.
* Engage customers by identifying their needs and demonstrating products.
* Educate audiences on the proper handling, functionality, and benefits of non-lethal use-of-force tools.
* Provide detailed product information and recommendations.
* Stay knowledgeable about advertised sales, pricing, and signing.
* Knowledge of all safety protocols in handling the product.
* Must maintain and use all protective equipment and gear.
* Keep the work area clean, neat, and well-stocked.
Experience/Qualifications:
* High School Diploma or equivalent.
* 0-2 years of retail experience.
* Must be 18 years of age or older.
Skills and Abilities:
* Willing to learn about Byrna launchers and ammunition and showcase key features and benefits to shoppers.
* Strong customer service and sales skills.
* Must possess strong public speaking skills and the ability to explain complex equipment in clear, simple terms.
* Additional beneficial skills include knowledge of firearm safety, experience in firearm handling, and firearm ownership, though these are not required.
* Able to use personal protective equipment (PPE), such as goggles, etc., and follow all safety processes.
We are an equal employment opportunity employer.
Salary Starting at
$16.50 / hr
Spa Reservationist
Customer support specialist job in Lodi, CA
Full-time Description
The Spa Reservationist serves as a warm, professional point of contact and a vital communication link between guests, spa staff, operations, and other facility departments. This role is responsible for managing all incoming reservation calls with efficiency, accuracy, and professionalism, including booking appointments, processing cancellations, and responding to inquiries regarding services, facilities, group bookings, and special promotions.
The Spa Reservationist delivers exceptional customer service while maximizing spa occupancy and revenue through effective scheduling and guest engagement. This position also requires clear and consistent communication with Spa Management and the Concierge team, ensuring all guest information, reservations, and group details are accurately recorded and maintained.
This is a full-time position that requires flexible availability, including weekends and holidays.
Job Responsibilities include but not limited to:
Responsible for coordination and booking of Spa services
Having the knowledge to answer all inquiries pertaining to the spa services and products, making appointments and scheduling therapists
Upsell services, packages, and specials.
Communicate and explain all Spa policies and procedures to guests
Check, respond and follow-up to all voice and email messages.
Review all reservations booked since your last shift for any errors.
Take calls from groups to arrange and complete group spa appointments.
Make sure each guest treatment is entered into Resort Suite correctly and all information should be current and verified with guest
Resolve any discrepancy on appointments prior to guest arrival. Seek Spa Management assistance, if needed.
Make all Spa Confirmation calls 36 hours before scheduled appointment, including all required information (i.e., amenities, early arrival, cancellation policy, etc.)
Check waitlists
Maintain a positive, friendly, caring, and helpful attitude with guests and all team members at all times
Assist the reception area with guest requests, check-ins, and check-outs, and selling retail products, as needed.
Assist with Spa Attendant Duties, as needed, including laundry, inspection and maintenance of the locker rooms, tranquility room, and courtyard
Work directly with the Spa Management for any downtime activities or projects
Compensation & Benefits:
Pay: $19.00 per hour
Medical
Life Insurance & EAP
401(k) Matching
Aflac Supplemental
Team Member Discounts
GROW WITH US
Appellation is a culinary-focused hotel company that embraces authenticity and locality in everything we do. We believe in the power of regional character, community, and culture to create exceptional experiences for our guests. Appellation gathers the best from each of our destinations to nurture the growth of the next generation of hoteliers and culinarians. Every element of an Appellation experience is true to place, thoughtfully composed, and crafted with the highest regard to quality.
Appellation Lodi - Wine & Roses Resort and Spa offers the perfect setting for romantic getaways, special occasions, business events, and more. As San Joaquin's leader in hospitality and culinary excellence, we provide a strong team atmosphere and career growth opportunities in various fields, including hotel industry, culinary arts, event planning, spa & wellness, administration, and management.
Visit ********************************************************* to learn more about our resort.
Requirements
At least 1 year customer service experience specifically scheduling appointments
Possess professional telephone etiquette for purposes of booking appointments and handling guest requests
Ability to communicate and describe in an articulate manner the spa offerings and their benefits.
Be able to make sound decisions by anticipating guest needs
Ability to handle multiple tasks simultaneously; phones, bookings and requests, checkouts, etc., while maintaining the highest level of customer service
Possess general accounting skills as required for cash and credit transactions and daily closeout paperwork
Maintain an understanding and knowledge of the spa industry.
Must be able to type/write in a proficient manner to ensure a quality and timely product.
Computer literate and complete all transactions and requests accurately
Efficiently utilize computer equipment and fax machine to complete all transactions and requests.
Ability to focus attention on details.
Ability to prioritize, organize and follow up on tasks
Must maintain confidentiality of guest information
Be able to handle guests' complaints in a courteous and professional manner and stay calm under pressure
Salary Description $19.00 per hour
Reservationist
Customer support specialist job in Lodi, CA
Job DescriptionBenefits:
401(k) matching
Free food & snacks
Health insurance
Paid time off
Training & development
Why work at Pietro's? Working with us is not just a job; it's an opportunity to be part of a legacy that has been serving great meals and creating memorable experiences for nearly four decades. Here's why you should consider joining our team:
Great Pay:
At Pietro's, we understand the value of hard work, and we believe in rewarding our team accordingly. We offer competitive wages to ensure that your dedication and efforts are recognized and compensated fairly.
Great Benefits:
We care about the well-being of our employees and their families. That's why we provide a comprehensive benefits package that includes:
Health Insurance:
Your health is important to us. Our health insurance plans are designed to keep you and your loved ones covered.
Retirement Plans
: Planning for the future is essential. We offer retirement plans to help you build a secure financial future.
Flexible Schedules:
We understand the importance of work-life balance. Our flexible scheduling options help you manage your work and personal life effectively.
Great Guests:
At Pietro's, we have built a loyal customer base over the years, and our guests are at the heart of everything we do. Working here means being part of a community that appreciates and enjoys our food, creating a positive and rewarding atmosphere.
Great Coworkers:
Joining Pietro's means becoming part of a team that values collaboration, respect, and camaraderie. Our staff is a diverse group of individuals who share a passion for delivering exceptional service and creating a welcoming environment.
If you're looking for more than just a job if you want to be part of a longstanding tradition of excellence, enjoy great pay and benefits, and work alongside fantastic coworkers and guests then Pietro's is the place for you! Come be a part of our family and help us continue the legacy of providing exceptional dining experiences.
Job Summary
We are looking for a customer-focused reservationist to join our team! Need to possess great phone presence. Facilitate guest requests, ensuring clear communication with the appropriate departments.
You are a natural people person who can quickly build rapport with guests and create a well informed experience. Detail-oriented and able to manage multiple priorities, you rely on your excellent organization and communication skills to bring your best each day for yourself, restaurant staff, and guests.
Responsibilities
Answer all incoming phone calls promptly and professionally.
Accurately provide information about the restaurant, menu, and policies.
Make reservations and place takeout orders efficiently and accurately.
Facilitate pre-payments and pre-orders with great attention to details of specifics.
Open and clear communication to all departments and support staff.
Operational support.
Qualifications
Be 18 years of age
Be able to work in a sitting or standing position for long periods of time
Chat Customer Representative
Customer support specialist job in San Jose, CA
We are seeking a dedicated and empathetic A chat support agent Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.
The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving
Qualifications:
Love for customers and their experience with a product
Analytical skills and ability to leverage data to drive decision-making
Excellent communication and interpersonal skills
Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
Experience with customer support ticketing systems and CRM platforms
Knowledge of customer support metrics and industry best practices
Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
Able to help customers on weekends if needed
Key Responsibilities:
They're responsible for answering customer questions that come in via the website(s)
Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue.
You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to Acrobatically answer questions in live chat.
So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers.
Complete training
Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like.
While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.
Applicant Location: USA ONLY
SalesForce Functional SME for Service Center
Customer support specialist job in Pleasanton, CA
Relevant Experience (Yrs) : 10+ Years
10+ years of relevant consulting
Extensive experience in writing BRD, Functional Specification documents, and project management
Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status
Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA)
In-depth understanding of the capabilities and constraints of CRM application
Experience in solution design, implementation and testing of the CRM applications
Applied knowledge of CRM and the Service
Must have good experience in business analysis, group facilitation, software design ,development and Testing
Qualifications
Preferred Experience
Consultant Certification is a plus
Contact Center Business Process / Sales Process
Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial
Experience with CRM Projects especially with SFDC implementation a huge plus
Additional Information
Job Status: Full Time
Eligibility: EAD GC or GC or US Citizens
Share the Profiles to ********************************
Contact: ************
Keep the subject line with Job Title and Location
Easy ApplyHospitality Specialist
Customer support specialist job in Fremont, CA
Akkodis is seeking a Hospitality Specialist for a contract job in San Francisco, CA. 94111. Ideally, looking for someone who can provide Hospitality support to the client, which may include: hospitality, facilities, and event services.
Rate Range: $22/hour -$25/hour on W2; The rate may be negotiable based on experience, education, geographic location, and other factors.
Responsibilities:
Follow established guidelines and procedures for receiving, documenting, organizing and distributing client kitchen supplies.
Ensure customers request to set up meeting rooms in a timely matter in accordance to client's standards and instructions given by the client.
Exhibit ability to take verbal instructions while taking notes to properly respond and handle client service requests.
Provide immediate attention and acknowledgment to customers entering kitchen area in accordance with client's standard of operation.
Perform walkthrough of various floors to inspect and ensure that all rooms are clean, stocked with supplies and ready for the next meeting.
Cleaning, dusting and other incidental tasks assigned.
Excellent customer service skills, good communication skills, ability to multi- task, do not mind cleaning up after others.
Monitor and listen to customers to understand inquiries and requests to provide accurate and prompt assistance with meeting room set-up and clean-up.
Required Skills:
Professionalism
Strong communication skills
Technical skills (comfortable using computers and Microsoft Office)
Conference experience
Experience in hospitality (restaurant, hotel, catering, etc.)
Event coordination: managing space, organizing food and beverages, and post-event clean-up
Attention to detail
For other opportunities available at Akkodis, go to ***************
If you have questions about the position, please contact Mohammed Irfan Murtuza at ******************************
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://***************/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance