Customer support specialist jobs in Spring Lake, NC - 955 jobs
All
Customer Support Specialist
Client Specialist
Customs Consultant
Customer Services Coordinator
Customer Representative
Customer Support Representative
Service Specialist
Customer Service Associate
Representative
Customer Relations Specialist
Customer Relationship Specialist
Customer Care Specialist
Customer Service Associate
Raising Cane's 4.5
Customer support specialist job in Raleigh, NC
Starting hiring pay at: $15.50
As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us.
Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!
Qualities of awesome Canes Customer Service Associate:
Team player
Excellent communicator
Happy, Courteous and Enthusiastic
Hard working and attentive
Responsible and dependable
Authentic and genuine
Takes pride in doing a good job
Benefits available for hourly Crew:
Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection
OnePass Gym Membership Program
401(k) With Safe Harbor Employer Match (age 21 & older)
Access to financial advisors for budget and retirement planning
Crewmember Assistance Program
Education assistance
Pet Insurance
Perks & Rewards for hourly Crew:
Paid Time Off*
Closed for all major holidays**
Early closure for company events
Casual Work Attire
Flexible Scheduling
Perkspot Employee Discount Program
*Must satisfy hours requirement per year
**Locations may vary
ESSENTIAL FUNCTIONS OF THE POSITION:
The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lift and carry, push or pull heavy objects up to 50 pounds
Kneel, bend, twist or stoop
Ascend or descend stairs
Reach and grasp objects (including above head and below waistline)
Excellent verbal and written communication
Ability to show up to scheduled shifts on time
Cleaning tables, floors and other areas of the Restaurant
Taking orders from Customers and processing payments efficiently
Follow proper safety procedures when handling and/or preparing food
Ability to multitask
ADDITIONAL REQUIREMENTS:
Must be 16 years of age or older
Provide all Customers with quick and friendly service
Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
Work under pressure and at a fast pace
Align with Raising Cane's culture by balancing Working Hard and Having Fun
Take initiative
Comply with Company policies
Raising Cane's appreciates & values individuality. EOE
$15.5 hourly 3d ago
Looking for a job?
Let Zippia find it for you.
Delivery Representative
Amerigas Propane 4.1
Customer support specialist job in Fayetteville, NC
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
Applications for this position will be accepted until 01/26/2026.
Posting
Your New Career, Delivered!
Hot Job, Cool Benefits!
AmeriGas, the nation's largest propane distributor, has immediate openings for safety-minded, customer-focused Delivery Representatives at a location near you!
Are you looking for an exciting career with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an energetic and customer service-oriented person to join us as a Delivery Representative.
Responsibilities
As a local Delivery Representative, you will play a vital role in delivering propane to our customers while ensuring the highest standards of safety and customer service. Duties include, but are not limited to:
Safely operate a propane delivery truck along provided delivery routes
Filling residential and/or commercial bulk tanks with propane
Delivering propane cylinders to commercial/industrial customers
Perform all daily functions in a safe manner by adhering to all federal and state codes and regulations in addition to all AmeriGas Safety and Operations Policies and Procedures
Consistent use of required Personal Protective Equipment
Depending on fluctuating needs, work 8 to 12-hour shifts
What's In It for You?
Home every day
17 PTO days plus 7 paid holidays
$5,000 sign-on bonus
Ongoing safety incentives
Career advancement opportunities and annual performance reviews
Uniforms provided
Employee referral program
Year-round medical coverage available as well as:
401k with company match, propane discount year-round, paid holidays and paid vacation
Requirements
All Delivery Representatives should have a valid class A or B CDL with hazmat and tanker endorsements
Acceptable driving record
Satisfactory completion of a DOT physical, drug test and background check
Willingness to work outdoors in all weather conditions
Ability to lift up to 70 lbs
AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
The pay for this position ranges from $23.50 to $24.50 , depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position.
This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.
$67k-108k yearly est. 24d ago
Customer Success Consultant
Lumen 3.4
Customer support specialist job in Raleigh, NC
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Customer Success Consultant is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement customer success plans, driving customer value realization
+ Manage customer metrics, including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build value-based relationships with customers to optimize CS plays while leveraging self-service
+ Share thought leadership with customers based on needs resulting in strengthened customer trust
+ Identify and qualify opportunities for expansion, partnering closely with sales
+ Implement revenue management practices driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ Manage risks to customers' success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ Onboard new customers and partner with sales, delivery & support to ensure successful deployment of solutions and services including bill reviews and audits
+ Define and execute renewal methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$70,287 - $117,149 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$73,805 - $123,008 in these states: CO HI MI MN NC NH NV OR RI
$77,322 - $128,867 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-JB1
Requisition #: 340973
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
$77.3k-128.9k yearly 12d ago
Need SAP CRM Specialist
360 It Professionals 3.6
Customer support specialist job in Raleigh, NC
This is Priya Sharma from 360 IT Professionals Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results.
Job Description
Looking for having 8+yrs experience with :
CRM configuration experience with integration experience to SAP ECC.
Functional SAP CRM Sales/Service experience with at least 3 end to end SAP implementations.
SAP CRM End to End functional design experience in multiple SAP CRM implementations with back end integration.
Thorough background in CRM configuration settings and ability to visualize gaps at design time.
Ability to identify, troubleshoot and close issues during build time.
Minimum three full lifecycle SAP CRM implementations. Ability to immediately begin work on a complex programs.
Grantor Management implementation experience/knowledge in Grantor Programs Management, Application and Agreement Management, Change Request and Claims
Grantor Management implementation experience/knowledge with integration experience to SAP ECC.
Strong knowledge and understanding on SAP Service Process with ERP integration and best practices.
Configuration of CRM Service functionalities including Installed Base Management, service tickets, and service orders.
Configuration of CRM Service functionalities including Confirmations with ERP billing and Logistics Integration.
Extensive experience in the configuration of Web UI for multiple Business Roles, Transaction Launcher, Actions, & Partner
Extensive experience in configuration Text Determination Procedures, Status Profile, Org. Data Determination and Transaction Types.
Good understanding and knowledge about Web Requests - BSP/Adobe forms, Web UI enhancements, AET, BADIs and Workflows.
Ability to identify and build test data and testing scenarios. Test data creation for Unit testing as well as product testing.
Clear understanding of SAP Security functions and ability to design new business roles based on security objects.
Experience with Business Requirement Gathering, Gap Analysis, Configuration, Testing and Support.
Experience with managing multiple complex and high impact projects.
Understanding of Solution Manager and its function within an SAP landscape and how it applies to CRM.
Additional Information
Kindly share your resume to priya.sharma@_360itpro.com or call me on 510-254-33-00 Ext. 130
$87k-122k yearly est. 60d+ ago
Customer Support Rep I
Systel Business Equipment 3.9
Customer support specialist job in Fayetteville, NC
Provide support to Customers, Branch Managers, Service Manager, Service Technicians, and Sales Representatives through answering phone calls and/or responding to emails.
Essential Duties and Responsibilities:
Answer calls coming into the Customer Service Queue and the Sales, MGR, Tech Queue; assisting whomever with their need and/or reason for calling in a polite, timely, and courteous manner.
Enter service calls into the operating system.
Enter supply orders and send to appropriate person and/or department.
Enter meter readings received into the department.
Enter Service Reports sent into the department from Technicians/ Service Manager.
Fill out various forms used within the department as it pertains to address changes and information updates.
Quote labor rates based off customer locations; quote supply prices.
Other duties as assigned and/or needed by Supervisor/Manager
Requirements
Qualifications:
High school diploma or GED; Customer Service experience (minimum one year); proper telephone etiquette; multi-task oriented. Clerical skills to include: typing speed of 35 wpm, working knowledge of Microsoft Word, Excel, and Outlook. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary Description $15.00 per hour
$15 hourly 19d ago
Customer Support Specialist I: Bilingual
First Bank 4.6
Customer support specialist job in Fayetteville, NC
The position of CustomerSupportSpecialist-Bilingual provides for efficient and effective service to Spanish-speaking customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial inquiries, Online Banking (Retail and basic Business), Bankcard, Mobile Deposit and Bill Pay products. Service support also includes preparing stop payments, processing telephone transfer requests, and performing routine operational duties as directed. In addition to service support for these customers, potential cross-sell opportunities should be identified and referred to the CustomerSupportSpecialist IIs and Senior CustomerSupportSpecialists. Incoming calls are received from customers in multiple states. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information.
We have two positions available:
Monday-Friday 7am-4pm (Work every other Saturday 9am-4pm)
Monday-Friday 11am-8pm (Work every other Saturday 9am-4pm)
Training Schedule: Monday-Friday 5 weeks from 9am-6pm
ESSENTIAL FUNCTIONS:
* This position specializes in helping Spanish-speaking callers in Spanish.
* Answers all retail and some basic commercial customer phone call inquiries including, but not limited to: account inquires; general loan inquiries; stop payment requests; address/account type changes; loan payment reversals; fee or charge reversals.
* Returns customer phone messages from after hours.
* Performs account transactions including, but not limited to: payments & transfers.
* Assists customers with Telephone Banking inquiries including, but not limited to: password resets; basic system training; and basic troubleshooting.
* Assists customers with Online Banking inquiries including, but not limited to: password resets; secure access code delivery/retrieval, basic system training; Mobile Deposit enrollment/check deposit; Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools and overall troubleshooting.
* Assists customers with Debit Card inquires including, but not limited to: new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completes customer card transaction disputes.
* Researches and responds to secure/unsecure customer messages.
* Serves as a resource for operations, policy and procedure information to associates and customers by remaining current on all new and existing products specific to the Customer Service. Keeps abreast of bank- wide changes and be able to communicate the impact to customers.
* Provide, present and promote Service Excellence to all external and internal customers.
* Completes training as assigned.
* Completes annual compliance courses.
* Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
* Adheres to all levels of our Service Excellence standards.
* Performs other duties as required.
GENERAL QUALIFICATIONS:
Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.
* High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business, financial industry or branch banking related.
* Excellent verbal and written communication skills in both English and Spanish required.
* Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
* Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers.
* Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs.
* Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions. Application of Active Listening to effect problem solving for customer inquiries.
* Additional preferred skills include customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking.
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$31k-37k yearly est. 7d ago
Senior Client Specialist
Robert W. Baird & Co.Orporated 4.7
Customer support specialist job in Raleigh, NC
About the Role:
As a Senior Client Specialist at Baird, you'll be a strategic partner in delivering exceptional client service and strategic partnership to one or more Financial Advisors. This role goes beyond daily operations-leading complex client onboarding, managing high-touch communications, and orchestrating efficiencies in process. You'll also drive business development by identifying growth opportunities, enhancing advisor effectiveness, and contributing to long-term practice success. Ideal candidates are licensed professionals with sharp analytical skills, a proactive mindset, and a passion for delivering exceptional service in a dynamic wealth management environment.
Check out this video to learn more about the day in the life of our Senior Client Specialists!
The Impact You'll Make:
Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan.
Gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients.
Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken.
May schedule client appointments and/or conference room for appointments.
Assemble/generate materials including paperwork and reports for client meetings.
Understand and ensure business adherence with firm and financial industry regulatory policies
May manage FA and Team's social media presence (website, LinkedIn, X etc.).
Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.
May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.
Seek ways to enhance FA(s) business effectiveness and marketability.
Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed
May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction.
May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary.
Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors' business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days' activities.
What You'll Bring to Baird:
5+ years of prior industry work experience
Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses
Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms
Excellent verbal and written communication skills
Detail oriented with an emphasis on accuracy
Critical thinking and proactive problem solving skills
Good analytical skills with ability to perform semi-advanced math
Understanding of compliance regulations including the client complaint process and correspondence policies
Bachelor's degree preferred, not required.
#LI-PWM5
Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
$70k-100k yearly est. Auto-Apply 23d ago
Juris Customer Success Consultant
RELX Inc. 4.1
Customer support specialist job in Raleigh, NC
Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy working towards resolving complex issues? About our team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the role
In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients.
Responsibilities:
· Customizing and implementing appropriate applications and solutions for external clients
· Analyzing client needs and participating in the design of business process requirements
· Translating business requirements into off-the-shelf and customization specifications
· Testing, documenting, and training client personnel on functional and business applications software
· Guiding others in resolving complex issues in specialized area based on existing solutions and procedures
Requirements:
· Be able to anticipate potential objections and influences others to adopt a different point of view
· Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services
· Be able to work on your own with guidance in only the most complex situations
· Have the ability to train and mentor junior staff
· Be an expert of own discipline for clients
· Be able to solve complex problems; takes a broad perspective to identify innovative solutions
Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500.
If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900.
U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
$63.8k-106.4k yearly 27d ago
Customer Relations Specialist - Raleigh
Urbanex Pest Control
Customer support specialist job in Raleigh, NC
Customer Relations Specialist
About Urbanex
Urbanex is a rapidly growing, family and veteran-owned pest control company dedicated to
providing superior service and building a culture of growth, development, and teamwork.
From our humble beginnings in Nashville, Tennessee, in 2015, we're expanding to 14
locations across the country. We're not just about eliminating pests; we're about building
relationships and exceeding customer expectations. Our technicians are friendly,
courteous, and always go the extra mile, as evidenced by our customer testimonials.
At Urbanex, people are our most valuable asset. We invest in training, offer career
development opportunities, and foster a supportive, inclusive work environment where
everyone can thrive. If you're looking to join a company that values its employees and is
committed to making a difference for our customers, Urbanex might be the perfect fit for
you!
Our Core Values
• Play Like a Champion: We choose resilience, positivity, and determination, even when
it's hard. We find enjoyment and purpose in what we do to rise above, stay agile, and
pursue excellence in every situation.
• Unwavering Character: We choose to do the right thing, regardless of the
consequences. We always show up wholeheartedly, embracing vulnerability and
inspiring others by being a good person.
• Commit to Better: We wake up every day with the relentless desire to become better.
We face adversity head-on and inspire others to relate to challenges as opportunities for
growth.
• Wholehearted Connection: We root for one another in success and failure. We build a
community where everyone feels seen, supported, and valued. We meet people where
they are and believe building bridges is better than burning them.
• Belief is Contagious: We rise up by inspiring hope, giving people the freedom to
explore the journey of growth, and rewarding those with the courage to act on their
infinite potential,
About the Role
As a Customer Relations Specialist, you'll be the first point of contact for our customers at
our Fort Worth branch, playing a vital role in ensuring their satisfaction and
contributing to the branch's success. You will be a customer advocate, addressing
concerns, educating customers on our services, and ensuring they have a positive experience with Urbanex. This role requires a self-starter who can work autonomously,
manage their time effectively, and prioritize a broad set of responsibilities. You will need to
be reliable, honest, hardworking, and maintain a high level of professionalism in all
interactions. Excellent communication skills, both written and verbal, are essential. This is
an in-office position.
Responsibilities
• Answer incoming calls with enthusiasm and professionalism.
• Schedule and reschedule service appointments, ensuring efficient routing and
technician availability.
• Process customer payments accurately and securely, maintaining detailed records
in our CRM system.
• Respond promptly and professionally to customer inquiries via phone, email, and
SMS.
• Proactively follow up with customers to ensure their satisfaction and address any
concerns.
• Educate customers about Urbanex's services, the importance of ongoing pest
control maintenance, and any available promotions.
• Collaborate with branch managers and technicians to coordinate service routes
and resolve customer issues efficiently.
• Handle customer retention tasks, including addressing concerns that might lead to
cancellations and proactively rescheduling appointments.
• Provide feedback to branch managers on customer trends and issues to help
improve service delivery and identify areas for growth.
• Assist branch managers with various tasks and projects as needed, demonstrating
flexibility and a willingness to support the team.
• Maintain accurate and up-to-date customer records in our CRM system.
Qualifications
• Strong customer service skills with a passion for helping others and resolving issues
effectively.
• Excellent verbal and written communication skills, with the ability to communicate
clearly and professionally.
• Exceptional organizational skills and the ability to manage multiple tasks
simultaneously, demonstrating strong time management and prioritization skills.
• Solid problem-solving abilities and a knack for finding creative solutions to
customer challenges.• A team player mentality with a willingness to collaborate and support colleagues in
a fast-paced environment.
• Self-starter with the ability to work autonomously and take initiative.
• Adaptability and a willingness to learn new systems and processes.
• A positive attitude, strong work ethic, and a desire to contribute to a growing
company.
• Proficiency in basic computer skills, including data entry and Microsoft Office Suite.
• Experience with FieldRoutes CRM and Voice for Pest phone systems is a plus, but
not required (we'll train you!).
• Must be reliable, honest, and able to maintain a high degree of professionalism at
all times.
• Must pass a background check and credit check due to the handling of customer
payments.
What We Offer
• Competitive pay ranging from $16 to $22 per hour, based on experience.
•Company-subsidized health, dental, and vision insurance with a generous employer contribution toward premiums, 3 weeks of PTO, 10 company-paid holidays, and your birthday off!
• Opportunity to work in a fast-growing company with a strong focus on employee
development.
• A supportive, team-oriented work environment where your contributions are valued.
• The chance to make a real difference in the lives of our customers by helping them
create a pest-free environment.
Why Urbanex?
Working at Urbanex means being part of a team that's passionate about protecting our
customers' homes and businesses from pests. It means having the opportunity to grow
your skills and advance your career in a supportive and dynamic environment. It means
making a difference in your community, one satisfied customer at a time.
Candidates must be willing to complete a background check for this position
$16-22 hourly 60d+ ago
Servicing Specialist
Farm Credit Services of America 4.7
Customer support specialist job in Elizabethtown, NC
Servicing Specialist - Elizabethtown, NC Are you passionate about supporting agriculture and rural communities? Do you thrive in a relationship-driven environment where your analytical skills and customer service make a real impact? If so, we want to hear from you!
As a Servicing Specialist at AgCarolina Farm Credit, you'll play a key role in providing outstanding support for all loan packages. You will maintain excellent customer service with both external and internal customers while assisting with loan closings and post-closing actions, loan validations, maintaining digital and hard copy security files, and servicing branch accounts. You should enjoy the challenge of efficiently supporting and prioritizing high quality loan servicing and accounting from closing through loan satisfaction/release. You will work in a culture that welcomes and respects strong customer service skills, multi-tasking, confidentiality, attention to detail, time management, and organization.
What You'll Do:
Accurately and efficiently assist with closings of all sized loans with moderate complexity while meeting work quantity and quality expectations
Timely and accurately key payments and ledger entries, prepare deposits, report monitoring, and daily balancing
Adhere to Association's internal controls policy
Ensure files are complete and scan loan documents per Association policy
Show initiative by proactively owning loans from the queue
Demonstrate mastery of Servicing Specialist duties and require a low level of oversight
Deliver exceptional customer experience
Foster relationships with members and peers
Invest in ongoing learning and development opportunities to both grow the individual and the Association.
Maximizes quality business growth to meet Association's profitability and other business plan objectives
What We Value:
At AgCarolina, we believe in:
Customer Focus - Building strong relationships through responsiveness and professionalism
Collaboration - Working closely with your team and other departments to deliver exceptional service
Excellence - Bringing precision, organization, and integrity to everything you do
Growth - Enjoying opportunities for development, innovation, and meaningful contribution
What We're Looking For:
Education and/or experience equivalent to Associate's degree in business, legal, or accounting
Strong interpersonal, customer service and problem-solving skills
Detail oriented and excellent communication (oral and written) skills
Must be a quick learner who takes ownership over their knowledge and continuous development
Must be adaptable, highly organized, and capable of prioritizing multiple tasks to meet deadlines and expectations
Proficiency in Windows and Microsoft 365 products
Ability to learn and efficiently perform in a multitude of loan and accounting systems
Experience with technological tools for task management and collaboration
Capability to effectively manage high stress situations in a professional manner
Foster and promote a collaborative team atmosphere
Work independently under general supervision
Why Join Us?
If you're looking for:
Competitive pay, including eligibility for incentive pay
Comprehensive benefits (medical, dental, life, LTD, and others)
Maternity/Paternity/Caregiving Leave
Company-matched 401(k) (100% match of the first 6% you defer)
Commitment to training and professional development
Meaningful work that allows you to make a difference in agricultural and rural communities
Opportunities for work-life balance
A great work environment with colleagues who share a commitment to our core values
AgCarolina Individual Competencies:
Communicates Effectively
Action-Oriented
Makes Good Decisions
Collaborates
Focuses on Our Members
Welcomes Everyone and Treats Them Fairly
Leadership
Interview Process:
Applications received within the first 2 weeks of posting date will receive priority consideration. The position will remain open, however, until the vacancy is filled.
Phone Screen with AgCarolina HR Representative
In-person interview
Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time.
$55k-83k yearly est. Auto-Apply 13d ago
Customer Care Area Specialist
Align Technology 4.9
Customer support specialist job in Raleigh, NC
Job DescriptionDescriptionThe Customer Care Area Specialist team is looking for a proactive team member with strong interpersonal skills, a knack for problem-solving, and an inquisitive mind to support the needs of the area assigned in both Invisalign and iTero operations. This individual will have the ability to accept ownership of an initiative, utilize resources & relationships to find efficient resolutions to multifaceted issues that arise from the Front Line and Sales Support channels. Understanding core functions and key points of contact within the multiple departments at Align Technology will be critical. Continuous education and staying up to date on new initiatives and customer experience programs will be essential to support the ever-changing needs of the customer and field sales teams.
In addition to supporting internal requests, this individual will be responsible for identifying opportunities for process improvement within the assigned area. The Area Specialist should always have a clear pulse on the assigned area NPS sentiment, including current trends, and be able to provide insights and recommendations to the Area Sales Director and Regional Managers.
Role expectations
Ensure timely resolution to customer inquiries generated through Sales Support and Frontline Channels.
Be familiar with internal partner operations and serve as a key point of contact between sales and support teams.
Build strong relationships to ensure a smooth experience between customer issues and resolution with internal teams.
Manage escalated issues directly, liaising across the field and internal support teams to champion resolution.
Build Strong relationships with sales reps and leadership, utilize this partnership to share trends, provide opportunities for improvement, and state of the business.
Proactively support Sales and Customers to create a positive experience for key stakeholders.
Seek out opportunities for continuous improvement; streamline processes, reduce resolution times, and seek proactive solutions.
Provide regular reports on area operations to support local sales leadership.
Be alert to trends and widespread initiatives and cascade communication to affected parties.
Serve as liaison between the clinical department and the field sales team.
Ability to report out to area ASDs and RMs (sales leadership) on trends, process improvements, and EOQ collaboration.
Continuously learn new products, programs, and services to help supportcustomers and the field sales team.
Participate in special projects and/or training when requested.
Contribute constantly towards providing a world-class customer experience.
What we're looking for
4+ years' work experience in a customersupport or account management environment, benefit if the candidate has experience in process and operations
BA degree or comparable experience
To understand Align's product portfolio for both the Invisalign and iTero lines of business
To comfortably navigate Salesforce, understand Power BI, and how to analyze data
To work well independently, capable of setting goals, projects, and priorities
Strong verbal and written communication skills, as cross-functional correspondence is a key function of the job, sometimes with upper-level leadership
Proactive problem-solving skills with strong attention to detail
To be comfortable in a dynamic working environment where key functions and daily activities may vary due to the changing needs of the business
Strong business storytelling skills, with the ability to create materials and share information in a concise, well-informed manner
Strong technical skills: ability to learn new tools and platforms quickly
Pay TransparencyIf provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate's pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically. For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S. Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.
General Description of All BenefitsWe are pleased to provide a general description of the benefits Align offers to full-time employees in this position. Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees:
Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment
Back-up Child/Elder Care and access to a caregiving concierge
Family Forming Benefits - Available to Employees, and their spouse or domestic partner, covered under one of Align's health plans
Breast Milk Delivery and Lactation Support Services
Employee Assistance Program
Hinge Health Virtual Physical Therapy - Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan
Employee benefits. Align offers its employees:
Short-term and long-term disability insurance in accordance with those plans.
Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans.
Flexible Spending Accounts - Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan.
401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years - 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options.
Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible).
Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure.
Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours.
11 Company-designated paid holidays throughout the year.
If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase.
To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
$30k-35k yearly est. 21d ago
Client Success Renewals Specialist
Norstella
Customer support specialist job in Raleigh, NC
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of CustomerSupport and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customersupport or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 9d ago
Client Success Specialist (West Coast)
Reunion Marketing 3.7
Customer support specialist job in Cary, NC
Job Description
Do you thrive in fast-moving environments where communication, relationships, and influence truly matter? Do you like being the person who keeps everyone confident, supported, and moving forward?
If so, Reunion Marketing wants to meet you.
About Reunion Marketing
Reunion Marketing is a fast-growing, data-driven digital marketing agency empowering clients to win through strategy, innovation, and relentless execution. We blend strong relationships with measurable performance-and our Client Success Strategists are critical to making that happen.
What This Role Is Really About
As a Client Success Strategist, you are the trusted partner, communicator, relationship builder, and steady presence for your portfolio of clients. You own the relationship, create clarity, keep communication flowing, and make sure clients always feel supported and confident in their partnership with Reunion Marketing.
You will collaborate across SEO, Paid Media, GEO, Analytics, and Operations-ensuring work is delivered accurately, on time, and aligned to client goals.
What You'll Get To Do
Build strong, trust-based relationships with assigned clients
Serve as the primary point of contact for communication, updates, timelines, and wins
Make sure clients understand performance, outcomes, and value
Coordinate execution across internal marketing teams
Keep work moving proactively without unnecessary red tape
Surface risks early and communicate clearly
Support retention, satisfaction, and long-term stability
You'll Love This Role If You Are Someone Who…
Is outgoing, persuasive, confident, and relationship-driven
Connects easily with people and communicates with clarity
Thrives in a fast-paced, high-energy environment
Enjoys being where strategy, communication, and execution intersect
Loves being "the person clients trust"
Wants ownership, impact, and the ability to truly influence outcomes
$45k-85k yearly est. 9d ago
Customer Success Representative
FF Inc.
Customer support specialist job in Raleigh, NC
Job Description
Customer Success Representative Employment Type: Full-Time
About the Role We are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed.
Key Responsibilities
Serve as the main point of contact for customer questions, requests, and ongoing support
Assist customers with onboarding, setup, or service activation
Understand customer needs and guide them through best practices or solutions
Follow up with customers to ensure satisfaction and successful use of services
Troubleshoot issues and escalate to internal teams when necessary
Maintain accurate records of customer interactions, updates, and progress
Provide personalized service by understanding customer goals and challenges
Monitor customer accounts to identify opportunities for improvement or additional support
Collaborate with team members to enhance the customer experience and streamline processes
Qualifications
Strong communication and interpersonal skills
Friendly, patient, and comfortable supportingcustomers of all backgrounds
Ability to problem-solve and manage multiple requests at once
Basic computer literacy, including navigating systems or CRMs
Experience in customer success, customer service, sales support, or account management is helpful but not required
Highly organized, reliable, and detail-oriented
Ability to maintain a positive attitude in busy or challenging situations
What We Offer
Competitive pay with performance bonuses
Hands-on training and ongoing coaching
Opportunities to grow into senior customer success or account manager roles
Supportive and collaborative team environment
Ideal Candidate
The ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long-term relationships with customers. You'll thrive here if you're proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finish
$32k-50k yearly est. 4d ago
Customer Development Representative (CDR) - Raleigh, NC
Genesee Scientific Corporation
Customer support specialist job in Morrisville, NC
Job DescriptionDescription:
About the Company
As a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more.
Be part of making a difference
At Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast-growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day.
Role: Customer Development Representative (CDR)
Reports to: Regional Director of Sales
FLSA: Non-Exempt
Location: Raleigh, NC
Why is this role important at Genesee Scientific?
The Customer Development Representative (CDR) plays a critical role in developing and expanding relationships with existing customers and re-engaging inactive accounts. This role focuses on account growth, retention, and long-term customer success, working closely with Account Managers and Sales Leadership to drive sustained revenue.
What will you do:
Own and manage an assigned book of existing and inactive customer accounts
Proactively engage customers to understand purchasing behavior, challenges, and future needs
Re-engage dormant accounts and identify opportunities to restore and grow spend
Educate customers on Genesee's products, services, promotions, and value proposition
Drive incremental revenue by engaging in discovery conversations and gaining customer commitment to participate in a future meeting with their Account Manager
Use Salesforce and sales tools to track customer interactions, pipeline, and opportunities
Collaborate with Customer Service and Marketing to deliver a seamless customer experience
Continue developing advanced sales skills and life science market knowledge through coaching and training
Requirements:
What you will bring:
Bachelor's degree in business, science, or equivalent experience
1-3 years of experience in sales, account support, customer development, or customer-facing roles
Strong communication skills with the ability to build and maintain customer relationships
Proven ability to manage multiple accounts and priorities
Results orientated, strong work ethic and an ability to excel within a rapidly changing and growing organization
Proficient in Microsoft Office Suite applications; experience with CRM/Salesforce is a plus
Ability to thrive in a fast-paced, collaborative environment and effectively manage multiple priorities
You'll Be a Great Fit If You
Enjoy owning relationships and driving account growth
Are proactive, organized, and comfortable managing a book of business
Can navigate customer conversations and objections
Are curious, analytical, and solution-oriented
Are comfortable using technology and data to guide decisions
Are interested in building a long-term sales career in life sciences
Physical Requirements: Perform the following tasks, with or without reasonable accommodation:
Primarily sedentary work on a computer in a climate-controlled office environment
Regularly sit for extended periods, with occasional standing, walking, and lifting of up to 25 pounds
The role may have limited and periodic overnight travel, i.e. trade shows, sales meetings, etc.
At Genesee Scientific, you can have a good job that can grow into a great career. We offer:
Training and professional growth initiatives, including comprehensive onboarding programs for new team members
We provide financial well-being with competitive compensation packages and 401 (k) retirement savings plans
Health care and well-being programs including medical, dental, vision, life, short- and long-term disability and employee assistance programs
Paid time off including vacation, sick and 12 holidays
Candidates must be legally authorized to work in the United States without the need for current or future employer sponsorship.
Employment offers are subject to successful completion of a background check and pre-employment drug test.
Genesee Scientific is proud to be an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
$32k-50k yearly est. 15d ago
Client Experience Specialist
Peak Sodding
Customer support specialist job in Holly Springs, NC
Job Description
At Peak Sodding, clients expect clarity, warmth, and a genuinely exceptional experience from the very first interaction. As the Client Experience Specialist, you become the welcoming and professional presence that sets that tone. You represent the calm, confident, and supportive energy that helps clients feel immediately comfortable.
Your strength is connecting with people in a natural and steady way. You communicate with warmth, you listen with intention, and you guide conversations with a clear sense of purpose. Your style is polished and hospitable, the kind of presence that helps clients feel understood and cared for without ever feeling rushed or delayed.
This role is ideal for someone who enjoys meaningful and people-centered work. You stay steady under pressure, you bring a positive and uplifting energy to each interaction, and you move clients forward with clarity while keeping the human connection at the center. You do not overspeak, and you do not hurry. You move at the pace of professionalism, thoughtful communication, and genuine service.
If you thrive in an environment where excellence means being supportive, clear, and confident in your communication, and where every client touchpoint matters, you will feel right at home here.
Compensation:
$37,440 - $50,000 yearly
Responsibilities:
The Client Experience Specialist ensures every potential client receives a welcoming, personal, and confident first interaction, one that feels warm, easy, and clearly guided.
Serve as the warm, professional first point of contact for all inbound inquiries (phone, text, email, web).
Build immediate rapport and confidently guide clients through their next steps.
Ask thoughtful, discovery-driven questions to understand each client's needs and project readiness.
Set clear expectations and prepare clients for a smooth, well-organized consultation.
Schedule appointments efficiently in a way that respects client needs and sales team efficiency.
Keep CRM notes accurate, simple, and consistent.
Send confirmations, reminders, and follow-ups that create a seamless client experience.
Support nurturing and reactivation outreach with a friendly, service-minded tone.
Maintain excellent response times while keeping conversations personable and grounded in our core values.
Bring positive, hospitality-driven energy to every interaction, internally and externally.
Qualifications:
We're looking for someone who is:
Warm, articulate, and confident in conversation.
Excellent at balancing friendliness with professionalism.
Naturally quick to connect with people.
Calm and steady, even when things get busy.
Comfortable moving at a healthy, excellence-focused pace.
Organized enough to keep information flowing smoothly.
Reliable with follow-through and proactive communication.
Motivated by teamwork, client satisfaction, and doing things the right way.
Experience in hospitality, client service, or administrative support is a strong plus. We are not looking for industry expertise first. We care that you look at this and see how your warmth, people skills, and hospitality can directly contribute to your success in this role.
About Company
Peak Sodding is the leading residential sod and artificial turf installation company committed to delivering exceptional results for clients. Our team-oriented environment supports professional growth while maintaining the highest standards in the industry. We are a rapidly growing company that has elevated the standard for what it means to be a truly exceptional landscaping company. This is reflected in our hard-earned reputation of over 200 Google reviews from raving clients, who acknowledge the high standards we operate with. This is an opportunity to make a real impact in a growing company.
Our Core Values:
Radical Honesty: We communicate with transparency and integrity
Excellence: We take pride in our work and pursue the highest standards
Adaptability: We embrace change and think creatively
Communicate Proactively: We anticipate needs and maintain clear channels with all stakeholders
Happy to Serve: We demonstrate genuine care for client success and satisfaction
$37.4k-50k yearly 18d ago
National Accounts Customer Service Coordinator
GFL Environmental
Customer support specialist job in Raleigh, NC
The National Accounts Customer Service Coordinator will provide superior customer service to National Accounts by coordinating service inquiries and work orders, investigating customer issues, and updating customer accounts.
Key Responsibilities:
Serve as the primary Customer Service representative for large national accounts by handling service inquiries, submitting service orders to branches and third-party contractors (subhaulers) via company systems, and investigating customer issues.
Deliver superior customer service by providing 24/7 on-call support
Assist in troubleshooting customers' equipment failures and maintenance issues
Collaborate with other National Accounts team members, branch personnel, and stakeholders from other departments across GFL to research issues and obtain resolution
Work with third-party contractors to ensure on-time service delivery and resolution of issues
Partner with the Sales and Pricing team, as needed, regarding third-party contractor pricing and contracting questions
Answer customer emails and calls professionally and promptly with a positive demeanor.
Maintain customer records with notes on inquiries and necessary revisions to services and master account data as appropriate.
Assemble data collected in organized and systematic fashion leveraging existing tools, such as Google Workplace Applications, Tower, TRUX, GFL 1, and other web-based applications as needed.
Knowledge, Skills, Abilities and Competencies:
1-3 years of experience in sales or customer service
Education: High school diploma or GED
Ability to effectively communicate both orally and in writing with multiple stakeholders
Desire and ability to deliver high quality customer service
Ability to prioritize multiple requests and tasks from different parties in a fast-paced and changing environment and document findings as appropriate
Highly organized with demonstrated time and task management skills
Ability to pay attention to detail and maintain accuracy
Strong problem-solving skills
Working knowledge of Google Workplace Applications
Experience entering data and generating reports from computer systems
Working knowledge of Tower, TRUX, and GFL 1 is a plus but not required
Understanding of environmental services industry is a plus but not required.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************
$28k-38k yearly est. 28d ago
Retail Customer Service Coordinator Part--Time Now Hiring
Tjmaxx
Customer support specialist job in Garner, NC
TJ Maxx
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
240 Shenstone Blvd
Location:
USA TJ Maxx Store 0205 Garner NCThis position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.
How much does a customer support specialist earn in Spring Lake, NC?
The average customer support specialist in Spring Lake, NC earns between $26,000 and $59,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in Spring Lake, NC
$40,000
What are the biggest employers of Customer Support Specialists in Spring Lake, NC?
The biggest employers of Customer Support Specialists in Spring Lake, NC are: