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The differences between deployment analysts and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a deployment analyst, becoming a help desk analyst takes usually requires 1-2 years. Additionally, a deployment analyst has an average salary of $91,540, which is higher than the $37,318 average annual salary of a help desk analyst.
The top three skills for a deployment analyst include supply chain, logistics and data gathering. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.
| Deployment Analyst | Help Desk Analyst | |
| Yearly salary | $91,540 | $37,318 |
| Hourly rate | $44.01 | $17.94 |
| Growth rate | 9% | 10% |
| Number of jobs | 47,915 | 87,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 50% |
| Average age | 43 | 42 |
| Years of experience | 6 | 2 |
A deployment analyst develops strategies to optimize the deployment of new technologies in an organization, ensuring a smooth and efficient workflow. They primarily conduct research and analyses, gather and interpret data from different departments, conduct risk assessments, create business forecasts and sales models, and develop business plans according to the company's vision and mission. Through their research findings, an analyst comes up with methods to enhance practices and solutions to solve issues or concerns. Moreover, a deployment analyst supervises staff performance and implements company policies and regulations.
Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.
Deployment analysts and help desk analysts have different pay scales, as shown below.
| Deployment Analyst | Help Desk Analyst | |
| Average salary | $91,540 | $37,318 |
| Salary range | Between $68,000 And $122,000 | Between $26,000 And $52,000 |
| Highest paying City | Seattle, WA | Boston, MA |
| Highest paying state | Washington | Massachusetts |
| Best paying company | Pwc | Pacific Investment Management Company LLC |
| Best paying industry | Retail | Government |
There are a few differences between a deployment analyst and a help desk analyst in terms of educational background:
| Deployment Analyst | Help Desk Analyst | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Information Systems |
| Most common college | Stanford University | Stanford University |
Here are the differences between deployment analysts' and help desk analysts' demographics:
| Deployment Analyst | Help Desk Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 63.1% Female, 36.9% | Male, 71.8% Female, 28.2% |
| Race ratio | Black or African American, 10.3% Unknown, 5.0% Hispanic or Latino, 11.1% Asian, 14.6% White, 58.9% American Indian and Alaska Native, 0.2% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |