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Desktop systems engineer vs help desk specialist

The differences between desktop systems engineers and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop systems engineer and a help desk specialist. Additionally, a desktop systems engineer has an average salary of $78,131, which is higher than the $51,065 average annual salary of a help desk specialist.

The top three skills for a desktop systems engineer include infrastructure, powershell and mobile device management. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.

Desktop systems engineer vs help desk specialist overview

Desktop Systems EngineerHelp Desk Specialist
Yearly salary$78,131$51,065
Hourly rate$37.56$24.55
Growth rate5%10%
Number of jobs114,25775,004
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 48%
Average age4342
Years of experience22

Desktop systems engineer vs help desk specialist salary

Desktop systems engineers and help desk specialists have different pay scales, as shown below.

Desktop Systems EngineerHelp Desk Specialist
Average salary$78,131$51,065
Salary rangeBetween $60,000 And $100,000Between $35,000 And $73,000
Highest paying City-New York, NY
Highest paying state-Alaska
Best paying company-Schulte Roth & Zabel
Best paying industry-Technology

Differences between desktop systems engineer and help desk specialist education

There are a few differences between a desktop systems engineer and a help desk specialist in terms of educational background:

Desktop Systems EngineerHelp Desk Specialist
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 48%
Most common majorComputer ScienceComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Desktop systems engineer vs help desk specialist demographics

Here are the differences between desktop systems engineers' and help desk specialists' demographics:

Desktop Systems EngineerHelp Desk Specialist
Average age4342
Gender ratioMale, 90.7% Female, 9.3%Male, 79.4% Female, 20.6%
Race ratioBlack or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3%Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between desktop systems engineer and help desk specialist duties and responsibilities

Desktop systems engineer example responsibilities.

  • Manage & monitor database servers and perform weekly/monthly data backup schedules and recovery strategies.
  • Point of escalation to troubleshoot and resolve issues enterprise wide relate to the desktop systems environment.
  • Support client servers, printers and workstations.
  • Set GPO for small and medium size business.
  • Upgrade departmental software using SCCM and windows deployment tools.
  • Create various powershell scripts to improve deployment and automation process.
  • Show more

Help desk specialist example responsibilities.

  • Manage network software deployment, imaging/backup and unattend OS installations
  • Develop, implement, and support customized manage VPN solutions for customers.
  • Work as tier II/III technical support representative helping customers troubleshoot hardware/software problems in high volume call center.
  • Support CITRIX by resolving connectivity issues when problems are reported.
  • Assist clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
  • Repair PCs and printers install software supervise interns
  • Show more

Desktop systems engineer vs help desk specialist skills

Common desktop systems engineer skills
  • Infrastructure, 8%
  • PowerShell, 8%
  • Mobile Device Management, 8%
  • Troubleshoot, 6%
  • Desktop Systems, 6%
  • Windows Server, 5%
Common help desk specialist skills
  • Customer Service, 13%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Desk Support, 6%
  • Phone Calls, 5%
  • Client Facing, 4%

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