Dining room captain vs room service server

Differences between dining room captain and room service server duties and responsibilities

Dining room captain example responsibilities.

• Manage inventory and payroll accounting.
• Interact with patrons; present menu, advise on food preparation and recommendations, and consult on wine selections and pairing.
• Fill in as acting wine steward when need, to help guest with knowledge and navigation of the wine list.
• Maintain effective communication and leadership with production and service staff in quality food production environment.
• Exceed expectations, exceptional organizational and bartending skills.
• Monitor incoming calls on a high-volume, multi-line phone using proper telephone etiquette at all times.

Room service server example responsibilities.

• Clean and defrost mini bars regularly.
• Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials.
• Perform various financial activities such as cash and credit card processing, daily revenue reports, bank deposits, and payroll.
• Assist in weekly payroll and scheduling responsibilities.
• Establish a positive relationship with co-workers and managers through a solid work ethic, positive attitude, punctuality and dependability.
• Build relationships with guests -help prepare for restaurant opening -Maintain restaurant at all times -Persuasive- positive use of upselling techniques