Dining room host vs banquet houseman

Differences between dining room host and banquet houseman duties and responsibilities

Dining room host example responsibilities.

• Manage customer reservations and table seating arrangements.
• Assist guests in booking reservations and manage guest history data using OpenTable reservation system.
• Operate POS system to input customer orders and print checks
• Work over the phone with guests create dining reservations, party events, and fulfill customer needs.
• Inform guests of the owners' history in the wine industry and develop rapport by accurately answering all questions.
• Supervise and coordinate activities of dining room personnel to provide fast and courteous service to patrons, and to ensure cleanliness.
Show more

Banquet houseman example responsibilities.

• Manage and train new housemen's to hotel standards and regulations, all housemen duties and customer service skills.
• Create client contract templates, perform open/close house POS accounts (OnQ property management system).
• Collaborate with in-house banquet and bartending team on organizing and prioritizing work assignments and oversee the event support staff.
• Perform different duties, including bartending, cocktail serving, serving, working at the hostess stand, and bussing tables.
• Maintain cleanliness a hotel//set up event and maintain cleanliness
• Sustain a work environment of cleanliness and organization.
Show more