Patient Service Coordinator jobs at Emory Healthcare - 127 jobs

**Be inspired. Be rewarded. Belong. At Emory Healthcare.** At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: + Comprehensive health benefits that start day 1 + Student Loan Repayment Assistance & Reimbursement Programs + Family-focused benefits + Wellness incentives + Ongoing mentorship, _development,_ and leadership programs + And more **Description** We're looking for a **Patient Care Coordinator** for this entry level position who will be the first contact with patients and provide a great patient experience. This individual will: **RESPONSIBILITIES:** + Schedules appointments for new and established patients and serves as the primary point of care for these patients and their families. + Additional duties may include: Scheduling return visits Scheduling ancillary appointments. + Registering or scheduling new patients. + Scheduling imaging and procedures within their local clinic + Completing patient data forms. + Coordinating provider referrals Retrieving medical records + Acts as an administrative resource for all staff in the coordination of a patient's care. + Works collaboratively with management to remedy or escalate patient complaints. + Covers for front desk and other back-office staff as needed. + Provides basic support for the training of new PCCs and other administrative staff as needed. + Completes precertification authorizations as required. Other duties as assigned. **MINIMUM QUALIFICATIONS:** + High school diploma or GED required; 12 months of customer service experience or 6 months of healthcare experience in a similar role is required. + A bachelor's degree or enrolled in a bachelor's program will be considered in lieu of experience. + A successful candidate will possess the following competencies and skills: Ability to provide a high level of customer service; Excellent communication skills, both verbal and written; Ability to work in a team environment; Time management skills; Empathy for others. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at *************************** . Please note that one week's advance notice is preferred. **Connect With Us!** Connect with us for general consideration! **Division** _The Emory Clinic_ **Campus Location** _Atlanta, GA, 30329_ **Campus Location** _US-GA-Atlanta_ **Department** _TEC Ortho - MSK EP Spine_ **Job Type** _Regular Full-Time_ **Job Number** _157629_ **Job Category** _Clinical & Nursing Support_ **Schedule** _7:30a-4p_ **Standard Hours** _40 Hours_ **Hourly Minimum** _USD $19.34/Hr._ **Hourly Midpoint** _USD $23.56/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

What We Offer Central Scheduling Specialist I (Fulltime - Remote) Work Schedule: Monday - Friday | 9:00am - 5:30pm Location: Remote (must be within a drivable distance of Winston-Salem or Charlotte) Be the Crucial Link Between Providers and Patient Care Coordination. At Novant Health, our Central Scheduling Specialists are the communication hub for providers and clinical teams-ensuring patients receive timely access to critical outpatient services. Why Join Novant Health? Meaningful Impact: Facilitate seamless scheduling for vital outpatient procedures, helping patients get the care they need efficiently. Collaborative Environment: Engage daily with clinicians and providers, building relationships that support quality care delivery. Dynamic Workload: Enjoy variety-handle inbound calls from providers and proactively manage outbound scheduling through work queues. Regional Reach: Support multiple hospitals and providers, expanding your healthcare coordination experience. Professional Growth: Develop expertise in EPIC scheduling, call center operations, and care coordination across diverse outpatient services. Inclusive Culture: Join a team where respect, support, and purpose-driven work define the culture. What You'll Do: Manage inbound calls from providers and clinical staff regarding patient scheduling needs for infusions and outpatient procedures Use EPIC scheduling tools to coordinate appointments efficiently for various Novant hospitals in the Charlotte and Coastal regions Proactively work through scheduling queues to make outbound calls and ensure timely patient access to services Adapt to variable call volumes, balancing inbound call management with outbound scheduling responsibilities Communicate clearly and professionally with providers across local and out-of-state locations to confirm and adjust appointments Collaborate closely with clinical teams to resolve scheduling issues and keep patient care on track What We're Looking For: Healthcare insurance experience, highly preferred. Patient scheduling experience, highly preferred. EPIC experience, highly preferred. Education: High School Diploma or GED, required. Experience: Minimum one year experience in scheduling, patient access, registration, billing, cash collections, insurance and/or pre-certification, or related experience in a medical environment Additional Skills (required): Excellent interpersonal and communication skills, experience and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team and is self-directed. Good problem solving skills. Basic medical terminology. Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers. Basic knowledge of hospital performed procedures. Our Commitment To You: At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 139092

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities PRIMARY DUTIES AND RESPONSIBILITIES Is cross trained to understand scheduling protocols for all operating rooms at all Northside surgical locations, labor and delivery, and GI services. Is cross trained to understand scheduling protocols for all Northside Hospital surgical facilities pre assessment areas. Schedules surgical/GI/L&D procedures, staff, and equipment for multiple surgical facilities. Ensures physician's request for equipment and instruments can be granted. Must possess ability to conflict check: equipment, surgeon, OR time history, Procedure appropriateness for facility and room, Ancillary staff (Radiology, Neuro diagnostics, NICU, L&D) Schedules anesthesia coverage for ancillary areas including radiology and cardiology. Schedules coordinated procedures with radiology scheduling and the physicians' office. Resolves all scheduling conflicts and works directly with other ancillary departments and all Northside Hospital surgical facilities to assure easy accessibility for both patient and physician. Faxes/phones surgeons' offices daily to confirm surgical appointments. Cross-references surgical procedure with pre assessment appointment. Telephones patients to schedule or confirm pre assessment appointment. Provides patient with information and instructions as appropriate to procedure or appointment. Acts as a Surgical coordinator to interface with the following areas: Admissions, ER, Patient Floors, All ancillary departments. Acts as the direct surgical liaison for all office managers and physicians. Works directly with medical staff office to assure physicians, contract personnel and NPP's have appropriate delineation of privileges. Prepares, verifies, and distributes surgical and pre assessment schedules to appropriate areas. Coordinates and verifies the scheduling of contract personnel and services. Undergoes extensive orientation and ongoing training to stay up to date on surgeons, new procedures, and new technology. Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to Manager. ADDITIONAL DUTIES AND RESPONSIBILITIES Other duties as assigned by supervision. Qualifications REQUIRED Associate's degree in Information Systems, Business Administration, Nursing or related field OR Five (5) years previous medical related clerical experience Demonstrates high level proficiency in the following software packages or equivalent: Microsoft Office (Word, Excel, PowerPoint, Access) PREFERRED Work Hours: 8a-430p Weekend Requirements: No On-Call Requirements: No

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities PRIMARY DUTIES AND RESPONSIBILITIES Is cross trained to understand scheduling protocols for all operating rooms at all Northside surgical locations, labor and delivery, and GI services. Is cross trained to understand scheduling protocols for all Northside Hospital surgical facilities pre assessment areas. Schedules surgical/GI/L&D procedures, staff, and equipment for multiple surgical facilities. Ensures physician's request for equipment and instruments can be granted. Must possess ability to conflict check: equipment, surgeon, OR time history, Procedure appropriateness for facility and room, Ancillary staff (Radiology, Neuro diagnostics, NICU, L&D) Schedules anesthesia coverage for ancillary areas including radiology and cardiology. Schedules coordinated procedures with radiology scheduling and the physicians' office. Resolves all scheduling conflicts and works directly with other ancillary departments and all Northside Hospital surgical facilities to assure easy accessibility for both patient and physician. Faxes/phones surgeons' offices daily to confirm surgical appointments. Cross-references surgical procedure with pre assessment appointment. Telephones patients to schedule or confirm pre assessment appointment. Provides patient with information and instructions as appropriate to procedure or appointment. Acts as a Surgical coordinator to interface with the following areas: Admissions, ER, Patient Floors, All ancillary departments. Acts as the direct surgical liaison for all office managers and physicians. Works directly with medical staff office to assure physicians, contract personnel and NPP's have appropriate delineation of privileges. Prepares, verifies, and distributes surgical and pre assessment schedules to appropriate areas. Coordinates and verifies the scheduling of contract personnel and services. Undergoes extensive orientation and ongoing training to stay up to date on surgeons, new procedures, and new technology. Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to Manager. ADDITIONAL DUTIES AND RESPONSIBILITIES Other duties as assigned by supervision. Qualifications Associate's degree in Information Systems, Business Administration, Nursing or related field OR Five (5) years previous medical related clerical experience Demonstrates high level proficiency in the following software packages or equivalent: Microsoft Office (Word, Excel, PowerPoint, Access) PREFERRED Work Hours: 8a-430p Weekend Requirements: No On-Call Requirements: No

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. PRIMARY DUTIES AND RESPONSIBILITIES * Is cross trained to understand scheduling protocols for all operating rooms at all Northside surgical locations, labor and delivery, and GI services. * Is cross trained to understand scheduling protocols for all Northside Hospital surgical facilities pre assessment areas. * Schedules surgical/GI/L&D procedures, staff, and equipment for multiple surgical facilities. Ensures physician's request for equipment and instruments can be granted. Must possess ability to conflict check: equipment, surgeon, OR time history, Procedure appropriateness for facility and room, Ancillary staff (Radiology, Neuro diagnostics, NICU, L&D) * Schedules anesthesia coverage for ancillary areas including radiology and cardiology. * Schedules coordinated procedures with radiology scheduling and the physicians' office. * Resolves all scheduling conflicts and works directly with other ancillary departments and all Northside Hospital surgical facilities to assure easy accessibility for both patient and physician. * Faxes/phones surgeons' offices daily to confirm surgical appointments. * Cross-references surgical procedure with pre assessment appointment. Telephones patients to schedule or confirm pre assessment appointment. Provides patient with information and instructions as appropriate to procedure or appointment. * Acts as a Surgical coordinator to interface with the following areas: Admissions, ER, Patient Floors, All ancillary departments. * Acts as the direct surgical liaison for all office managers and physicians. * Works directly with medical staff office to assure physicians, contract personnel and NPP's have appropriate delineation of privileges. * Prepares, verifies, and distributes surgical and pre assessment schedules to appropriate areas. * Coordinates and verifies the scheduling of contract personnel and services. * Undergoes extensive orientation and ongoing training to stay up to date on surgeons, new procedures, and new technology. * Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to Manager. ADDITIONAL DUTIES AND RESPONSIBILITIES * Other duties as assigned by supervision. REQUIRED * Associate's degree in Information Systems, Business Administration, Nursing or related field OR Five (5) years previous medical related clerical experience * Demonstrates high level proficiency in the following software packages or equivalent: Microsoft Office (Word, Excel, PowerPoint, Access) PREFERRED

Department: 01120 AHNMG Primary Care: North: Bowman Rd - Family Medicine Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday through Friday 8:00am-5:00pm Pay Range $19.80 - $29.70 Essential Functions Exemplify caring and compassionate customer service to create an excellent patient experience Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience Encourages patient utilization of front-end technology during the registration process Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations Monitors inventory and stock medications, narcotics, and emergency medications/equipment Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. Education, Experience and Certifications High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsible for performing a variety of administrative duties for physicians and other members of the clinic; can have phone contact or direct contact with patients and other clients of the Clinic. REQUIRED: 1. High school degree or equivalent. 2. Knowledge of medical terminology and office procedures. Skill in operating the phone system, computer, fax machine and copy machine. 3. Ability to sort and file materials correctly by alphabetic or numeric systems; Ability to communicate clearly and concisely. 4. Ability to establish and maintain effective working relationships with patients, employees and the public. PREFERRED: 1. Minimum of two years of computer experience in a medical office setting

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. The Patient Services Representative is responsible for performing a variety of administrative support duties related to patient care, including scheduling appointments, gathering and distributing information for patient collections and billing, and facilitating hospital admissions for patients. The position requires working patiently, efficiently and accurately to ensure an ideal patient experience. REQUIRED: * High school diploma or equivalent. * One year of medical office experience or two years of secretarial office experience. * Excellent communication and strong customer service skills. PREFERRED: * Working knowledge and ability to perform accurately and efficiently on computer.

Responsible for communications between the nursing units and the Food Service Department in regard to patient menus, diet changes, and general patient services. Reads the patient menus to patients twice daily. Edits patient selections to meet restrictions associated with diet orders. Organizes and manages diet orders in a timely and effective manner. Develops menu tallies of special requests. Must be familiar with dietary restrictions on special, modified diets to ensure optimal patient care and satisfaction. Reacts accurately and effectively to all changes to ensure efficiency. Assembles trays for patients and deliver meal trays to patient rooms and nursing units. Occasionally, may also prepare salads, desserts, beverages and other miscellaneous food items. Responsible for communications between the nursing units and the Food Service Department in regard to patient menus, diet changes, and general patient services. Reads patient menus to patients twice daily. Edits patient selections to meet restrictions associated with diet orders. Organizes and manages diet orders in a timely and effective manner. Develops menu tallies of special requests. Must be familiar with dietary restrictions on special, modified diets to ensure optimal patient care and satisfaction. Reacts accurately and effectively to all changes to ensure efficiency. Assembles trays for patients and deliver meal trays to patient rooms and nursing units. Occasionally, may also prepare salads, desserts, beverages and other miscellaneous food items. REQUIRED * Six (6) months of customer service or food service experience PREFERRED * Six (6) months to one (1) year healthcare food service experience or two (2) years food service experience.

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsible for performing day-to-day front office operations of the center. Must be detailed orientated and team player. REQUIRED 1. High school diploma or equivalent education (GED) or post-secondary education or (1) one year work experience. 2. One (1) year of medical office experience or two (2) years of secretarial office experience. PREFERRED * Working knowledge and ability to perform accurately and efficiently on computer.

Department: 02190 HC Cartersville MOB 150 Gentilly Blvd - Immediate Care Status: Part time Benefits Eligible: Yes Hours Per Week: 24 Schedule Details/Additional Information: SA, SU Pay Range $19.80 - $29.70Job Summary: The Patient Service Representative 3 (PSR 3) performs a variety of clerical duties necessary to the daily operation of the practice or department. Primary duties include, but are not limited to, support of one or more of the following processes: patient registration, patient check-out, charge entry, referrals, and/or diagnostic precertification. The PSR 3 is often the patient's first and last point of contact during an office visit, and exhibits strong customer service skills that provide patients with a great first and lasting impression of the Harbin Clinic. Education: 1. High school diploma or GED Experience: 2. Previous experience in the medical field is preferred, but not required. 3. Basic knowledge of the use and operation of general office equipment (computer, phone, copier, fax). 4. Working with the public in a courteous and professional manner. Skills: 5. Ability to maintain a positive attitude and provide great customer service under stressful situations. 6. Ability to communicate in a clear, concise, and pleasant manner in both verbal and written form. 7. Ability to multi-task. 8. Ability to adapt quickly to change. 9. Ability to work both independently and with co-workers. 10. Ability to use and manage time efficiently. 11. Ability to follow the direction of supervisory personnel. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Department: 13511 Enterprise Revenue Cycle - Floyd Medical Center GA Arrival Emergency Department Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Will primarily be weekends Thurs-Sun 10 hour shifts Pay Range $21.85 - $32.80 Essential Functions Prepares reports of denials, credit balances, payer opportunities. Analyzes rejection reports and errors made by system and teammates. Requests system changes, reports error rates by teammate and collaborates with training to ensure improvement is achieved and sustained. Prepares Medicare/Medicaid quarterly credit balance reports. Approve refunds as defined in departmental threshold guidelines. Assists Supervisor/ Manager with quality checks for all payers and departments. Performs quality assurance tasks as needed to validate workflow builds, claim edit actions, automatic actions in Epic, process improvements, etc. Analyzes denial reasons provided by payers. Collaborates with management to identify, trend and address root causes of denials. Researches and analyzes payer trends and works on special projects involving aged, high dollar or complex account issues. Trains new teammates as needed. Physical Requirements Requires sitting for long periods of time. Requires bending and may need to lift-up to 10 pounds occasionally. Education, Experience and Certifications High school diploma or GED required. Two-years' experience in related financial services or healthcare business office required. College (bachelor's or associate) degree preferred. Requires the ability to communicate effectively in verbal and written formats. Proficiency in Word, Excel and Outlook preferred. Prior healthcare computer system and specifically Epic billing experience preferred. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday Shift Start Time 7:00 AM Shift End Time 3:30 PM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Receives inbound communications (e.g., calls, emails, faxes, orders) from patients and physicians requesting scheduling services with Children's department. Coordinates complex appointment scheduling of various medical appointments and procedures across the Children's system. Maintains patient demographic and insurance pre-registration information in appropriate department scheduling system. Makes outbound calls for appointment reminders, recalls, and other outbound call activity. Experience * 2 years of experience in patient scheduling or access in a healthcare setting Preferred Qualifications * 2 years of experience in provider and/or multispecialty scheduling in a clinical setting * Experience in Epic Cadence Education * High school diploma or equivalent Certification Summary * No professional certifications required Knowledge, Skills and Abilities * Excellent verbal and written communication skills * Professional telephone etiquette * Interviewing and interpersonal skills to interact with patients, families, and members of the healthcare team * Ability to work with diverse people and deal effectively with disgruntled callers * Consistent high-quality performance related to scheduling and call handling (internal candidates) * Excellent organizational skills Job Responsibilities * Coordinates complex appointment scheduling for physicians and self-referrals, using intricate scheduling tools. Uses department policies and standard operating procedures to evaluate and determine the best appointment alternatives that meet patient needs and caregiver requests. * Meets quality metrics and department standards for call handling. * Enters appointments accurately in scheduling systems, including insurance verification and patient demographic information. * Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations. * Stays current with division/practice updates and the processing of information via communication channels such as email, department SharePoint site, staff meetings, and web alerts. * Participates in reviewing appointment selection protocols by provider and diagnosis for every supported department/provider. * Participates actively in optimizing provider capacity by proactively filling open slots and utilizing measures to decrease cancelation and no-show rates. * Assists with training of new hires for the scheduling team. * Supports the outpatient and hospital imaging sites with imaging scheduling, modality utilization, and other workflow optimization projects as deemed necessary. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 2220 North Druid Hills Road Job Family Patient Access

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday Shift Start Time 7:30 AM Shift End Time 4:00 PM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Communicates with patients, families, physicians, quality review, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts. Collaborates with Appeals department to overturn claims denials. Provides other registration, clerical, and billing support as required, including scheduling, chart creation, charge entry, scanning, and point-of-service collections. Experience * 2 years of experience in patient scheduling or access in a healthcare setting Preferred Qualifications * 2 years of experience in provider and/or multispecialty scheduling in a clinical setting * Experience in Epic Cadence Education * High school diploma or equivalent Certification Summary * No professional certifications required Knowledge, Skills and Abilities * Excellent verbal and written communication skills * Professional telephone etiquette * Interviewing and interpersonal skills to interact with patients, families, and members of the healthcare team * Ability to work with diverse people and deal effectively with disgruntled callers * Consistent high-quality performance related to scheduling and call handling (internal candidates) * Excellent organizational skills Job Responsibilities * Coordinates complex appointment scheduling for physicians and self-referrals, using intricate scheduling tools. Uses department policies and standard operating procedures to evaluate and determine the best appointment alternatives that meet patient needs and caregiver requests. * Meets quality metrics and department standards for call handling. * Enters appointments accurately in scheduling systems, including insurance verification and patient demographic information. * Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations. * Stays current with division/practice updates and the processing of information via communication channels such as email, department SharePoint site, staff meetings, and web alerts. * Participates in reviewing appointment selection protocols by provider and diagnosis for every supported department/provider. * Participates actively in optimizing provider capacity by proactively filling open slots and utilizing measures to decrease cancelation and no-show rates. * Assists with training of new hires for the scheduling team. * Supports the outpatient and hospital imaging sites with imaging scheduling, modality utilization, and other workflow optimization projects as deemed necessary. * * System Responsibilities * Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system. Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified. Physical Demands * Ability to lift up to 40 lbs independently and greater than 40 lbs with assistance * Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time) * Climbing - Not Present * Hearing/Speaking - Effective communication with employees, supervisors/managers and staff Effective communications with patients and visitors, as required. * Lifting - Occasionally (activity or condition exists up to 1/3 of time) * Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time) * Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time) * Standing - Frequently (activity or condition exists from 1/3 to 2/3 of time) * Walking - Occasionally (activity or condition exists up to 1/3 of time) Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 5461 Meridian Mark Rd Job Family Patient Access

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:00 PM Shift End Time 4:30 PM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Receives inbound communications (e.g., calls, emails, faxes, orders) from patients and physicians requesting scheduling services with Children's department. Coordinates complex appointment scheduling of various medical appointments and procedures across the Children's system. Maintains patient demographic and insurance pre-registration information in appropriate department scheduling system. Makes outbound calls for appointment reminders, recalls, and other outbound call activity. Experience * 2 years of experience in patient scheduling or access in a healthcare setting Preferred Qualifications * 2 years of experience in provider and/or multispecialty scheduling in a clinical setting * Experience in Epic Cadence Education * High school diploma or equivalent Certification Summary * No professional certifications required Knowledge, Skills and Abilities * Excellent verbal and written communication skills * Professional telephone etiquette * Interviewing and interpersonal skills to interact with patients, families, and members of the healthcare team * Ability to work with diverse people and deal effectively with disgruntled callers * Consistent high-quality performance related to scheduling and call handling (internal candidates) * Excellent organizational skills Job Responsibilities * Coordinates complex appointment scheduling for physicians and self-referrals, using intricate scheduling tools. Uses department policies and standard operating procedures to evaluate and determine the best appointment alternatives that meet patient needs and caregiver requests. * Meets quality metrics and department standards for call handling. * Enters appointments accurately in scheduling systems, including insurance verification and patient demographic information. * Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations. * Stays current with division/practice updates and the processing of information via communication channels such as email, department SharePoint site, staff meetings, and web alerts. * Participates in reviewing appointment selection protocols by provider and diagnosis for every supported department/provider. * Participates actively in optimizing provider capacity by proactively filling open slots and utilizing measures to decrease cancelation and no-show rates. * Assists with training of new hires for the scheduling team. * Supports the outpatient and hospital imaging sites with imaging scheduling, modality utilization, and other workflow optimization projects as deemed necessary. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1575 Northeast Expy NE Job Family Patient Access

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday Shift Start Time 7:00 AM Shift End Time 3:30 PM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Receives inbound communications (e.g., calls, emails, faxes, orders) from patients and physicians requesting scheduling services with Children's department. Coordinates complex appointment scheduling of various medical appointments and procedures across the Children's system. Maintains patient demographic and insurance pre-registration information in appropriate department scheduling system. Makes outbound calls for appointment reminders, recalls, and other outbound call activity. Experience * 2 years of experience in patient scheduling or access in a healthcare setting Preferred Qualifications * 2 years of experience in provider and/or multispecialty scheduling in a clinical setting * Experience in Epic Cadence Education * High school diploma or equivalent Certification Summary * No professional certifications required Knowledge, Skills and Abilities * Excellent verbal and written communication skills * Professional telephone etiquette * Interviewing and interpersonal skills to interact with patients, families, and members of the healthcare team * Ability to work with diverse people and deal effectively with disgruntled callers * Consistent high-quality performance related to scheduling and call handling (internal candidates) * Excellent organizational skills Job Responsibilities * Coordinates complex appointment scheduling for physicians and self-referrals, using intricate scheduling tools. Uses department policies and standard operating procedures to evaluate and determine the best appointment alternatives that meet patient needs and caregiver requests. * Meets quality metrics and department standards for call handling. * Enters appointments accurately in scheduling systems, including insurance verification and patient demographic information. * Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations. * Stays current with division/practice updates and the processing of information via communication channels such as email, department SharePoint site, staff meetings, and web alerts. * Participates in reviewing appointment selection protocols by provider and diagnosis for every supported department/provider. * Participates actively in optimizing provider capacity by proactively filling open slots and utilizing measures to decrease cancelation and no-show rates. * Assists with training of new hires for the scheduling team. * Supports the outpatient and hospital imaging sites with imaging scheduling, modality utilization, and other workflow optimization projects as deemed necessary. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1575 Northeast Expy NE Job Family Patient Access

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Friday, Monday, Thursday, Tuesday, Wednesday Shift Start Time 7:30 AM Shift End Time 4:00 PM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Coordinates daily scheduling of patient appointments for medical procedures in a timely and efficient manner. Interacts extensively with physicians/diagnostic staff, office staff, and patients via phone, fax, and email, ensuring accurate and effective scheduling of appointments for needed medical procedures. Independently and accurately handles a wide range of scheduling duties in a fast-paced environment. Works collaboratively with team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Experience * Experience in using computers with a high degree of accuracy * Successful completion of a course in medical terminology or equivalent experience Preferred Qualifications * One year of experience in clinical scheduling or an assigned clinical discipline or completion of an externship program approved by Children's * For Radiology, experience in a clinical or healthcare setting Education * High school diploma or equivalent Certification Summary * No professional certifications required Knowledge, Skills, and Abilities * Ability to word process accurately * Able to handle stressful work situations and conflicts with professionalism * Ability to communicate effectively both orally and in writing * Excellent organizational skills * Ability to work effectively without direct supervision and follow standard procedures * Excellent customer service skills * Fluency in Spanish or other language Job Responsibilities * Schedules patient appointments for medical procedures/cases for designated department, including medical procedure directives from faxes, phone, or other instructions, and contacts doctors' offices to resolve discrepancies. * Coordinates all aspects of procedure scheduling and understands guidelines for each scheduled procedure. * Collects and/or confirms patient demographic/insurance information as required and enters data accurately into the department's scheduling system. * Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations. * May coordinate all aspects of medical procedure scheduling for specific modalities in accordance with hospital policy for patient gestational and chronological age, including coordination with doctor's office, house supervisor, department nursing staff, and other departmental schedulers. * Confirms schedule with doctor's offices, including time of procedure and communicates and resolves any conflict about daily schedule(s). * Communicates clearly to doctors' offices and parents any instructions related to appointments. * Utilizes computerized scheduling system and electronic order management functions and capabilities (may be required to use computerized scheduling system to maximize efficiency of block scheduling, e.g., typing, data entry, alpha/numeric filing, and computer skills). * Assists in identification of ways to improve scheduling process. * Completes quality assurance for all scheduled patients. * May precept for orientation and training of all newly hired schedulers in standard procedures, quality control, quality assurance, and continuous quality improvement programs. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 2620 Satellite Blvd Job Family Patient Access

Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, is comprised of more than 60 pediatric cardiologists providing comprehensive services for patients from before birth to age 21 who have acquired or congenital heart disease. The Patient Coordinator provides a high level of patient satisfaction through great customer service and anticipating the patient's needs while coordinating all aspects of patient care to include registering and greeting patients, verifying insurance and handling referrals. Minimum Qualifications High school diploma or associates degree required. Minimum 3 years of healthcare front office experience. Current BLS certification required. Pediatric or family practice experience preferred. EMR/EPIC experience preferred. Working experience with insurance processes required. Proficient in Microsoft Office Suite with emphasis on accurate data entry skills. Demonstrated excellent customer service skills. Effective oral and written communication skills required. Ability to prioritize and handle multiple tasks concurrently. Proven attention to detail, organizational skills and follow-through discipline. Essential Duties and Responsibilities Demonstrate a courteous, friendly and professional demeanor while greeting patients/visitors. Answer incoming calls and respond appropriately to requests, directions and other inquires. Perform check-in/check-out duties including payments, ensuring correct patient information is in the EMR system. Facilitate the registration of patient information including verifying insurance eligibility and other payors. Confirm insurance coverage and obtains authorizations for managed care patients if applicable. Explain regulatory financial requirements/responsibilities to patient or responsible party and collects/posts payments. Collect all applicable payments from patients at time of service. Accurately maintain and balance daily receipts with payments collected. Maintain and print “Department Appointment Report.” Make daily updates to the “Customer Service Communication” clinic boards with correct physician, staff and team member names. Schedule patient appointments when appropriate. Assist co-workers in completion of duties when time allows; share information with co-workers. Travel to other assigned clinic locations as needed for coverage. Maintain Emergency Equipment Check for clinic location when assigned. Assist as or perform the duties of the Medical Assistant as needed, if applicable. Perform other duties and projects as assigned. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any protected category. As a part of the recruiting and new hire process with Children's Cardiology, employment history will be verified and ANY false statements, omissions or misrepresentations of your application or resume will result in not being hired by the company. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Tuition reimbursement Vision insurance

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives Ongoing mentorship, development, leadership programs...and more Full Time / 40hrs Description JOB DESCRIPTION: * The first person that a patient will see; ambassador of front line service for patients. * Requires reliable transportation to commute to the various Emory Healthcare locations to provide front desk coverage. * This individual will successfully cover front desk needs at a variety of Emory Physician Group Practice locations as a floater. * Expected to travel to multiple locations (Clifton Rd, Executive Park, Midtown, Emory Saint Joseph's, etc.) to provide front desk coverage. * Must be available to work an 8 hour shift M-F 7:00am-6:00pm. * Greets and welcomes all customers utilizing EHC customer service model. * Assist with patient flow and coordinate a positive patient experience throughout the check in process. MINIMUM QUALIFICATIONS: * High school diploma/GED and three (3) years of experience in Healthcare or customer service industry OR a Bachelor's degree required plus six (6) months of experience as a PSC I. * Candidates without 6 months PSC I experience will require a high school diploma/GED and 4 years of healthcare or customer service industry experience or a bachelor's degree and 1 year of relevant experience. PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.