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The differences between enterprise engineers and customer support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an enterprise engineer and a customer support engineer. Additionally, an enterprise engineer has an average salary of $106,770, which is higher than the $82,674 average annual salary of a customer support engineer.
The top three skills for an enterprise engineer include java, architecture and cloud. The most important skills for a customer support engineer are customer support, technical support, and customer service.
| Enterprise Engineer | Customer Support Engineer | |
| Yearly salary | $106,770 | $82,674 |
| Hourly rate | $51.33 | $39.75 |
| Growth rate | 5% | 10% |
| Number of jobs | 117,469 | 138,641 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 61% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
Enterprise Engineering is a field responsible for the implementation of business process solutions for an organization. An enterprise engineer's duties include implementing secure and scalable systems, drive tactical and strategic initiatives with product managers, build business performance metrics, and create interfaces for high-quality tools and complex systems. They are also involved in managing project resources, contribute to user interface and user experience improvements, and build an entire feature for a product or system. Besides that, an enterprise engineer adheres to change management policy to ensure system stability and data integrity.
A customer support engineer is responsible for providing the highest customer service by responding to the customers' inquiries and concerns and resolving their complaints regarding the technical products of the company. Customer support engineers handle escalated requests, determine technical solutions, and write resolution reports for reference. They also manage the installation and upgrades of network systems based on clients' specifications to ensure that their systems work with maximum performance. A customer support engineer must have excellent communication and technical skills, especially in recommending improvements to prevent system failures and minimize customers' complaints.
Enterprise engineers and customer support engineers have different pay scales, as shown below.
| Enterprise Engineer | Customer Support Engineer | |
| Average salary | $106,770 | $82,674 |
| Salary range | Between $78,000 And $145,000 | Between $59,000 And $114,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Idaho | Washington |
| Best paying company | Meta | Nokia |
| Best paying industry | Technology | Technology |
There are a few differences between an enterprise engineer and a customer support engineer in terms of educational background:
| Enterprise Engineer | Customer Support Engineer | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 61% |
| Most common major | Computer Science | Electrical Engineering |
| Most common college | Massachusetts Institute of Technology | California State University - Long Beach |
Here are the differences between enterprise engineers' and customer support engineers' demographics:
| Enterprise Engineer | Customer Support Engineer | |
| Average age | 43 | 42 |
| Gender ratio | Male, 89.1% Female, 10.9% | Male, 85.8% Female, 14.2% |
| Race ratio | Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.8% Asian, 8.7% White, 64.0% American Indian and Alaska Native, 0.3% | Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 15.0% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |