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The differences between escalation engineers and information engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation engineer and an information engineer. Additionally, an escalation engineer has an average salary of $109,368, which is higher than the $105,003 average annual salary of an information engineer.
The top three skills for an escalation engineer include cloud, azure and linux. The most important skills for an information engineer are customer service, linux, and troubleshoot.
| Escalation Engineer | Information Engineer | |
| Yearly salary | $109,368 | $105,003 |
| Hourly rate | $52.58 | $50.48 |
| Growth rate | 5% | 5% |
| Number of jobs | 53,911 | 151,357 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 66% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
The escalation engineer is the person who takes charge of a network system that experiences high levels of activities at peak times. Congested networks may result in problems and delays, in which the escalation engineer resolves issues related to increased activity on a given network. The escalation engineer collects information, analyzes data, and generates reports and recommendations to improve the system better. The smooth flow of activities in a hectic environment often rests on a few people, including the escalation engineer.
An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems. Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence. They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables. An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes.
Escalation engineers and information engineers have different pay scales, as shown below.
| Escalation Engineer | Information Engineer | |
| Average salary | $109,368 | $105,003 |
| Salary range | Between $80,000 And $148,000 | Between $78,000 And $139,000 |
| Highest paying City | San Francisco, CA | Richmond, CA |
| Highest paying state | Washington | California |
| Best paying company | Meta | Mayo Clinic |
| Best paying industry | Technology | Technology |
There are a few differences between an escalation engineer and an information engineer in terms of educational background:
| Escalation Engineer | Information Engineer | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 66% |
| Most common major | Computer Science | Computer Science |
| Most common college | Massachusetts Institute of Technology | California State University - Long Beach |
Here are the differences between escalation engineers' and information engineers' demographics:
| Escalation Engineer | Information Engineer | |
| Average age | 43 | 43 |
| Gender ratio | Male, 91.7% Female, 8.3% | Male, 85.8% Female, 14.2% |
| Race ratio | Black or African American, 8.0% Unknown, 5.0% Hispanic or Latino, 11.8% Asian, 13.2% White, 61.7% American Indian and Alaska Native, 0.3% | Black or African American, 7.8% Unknown, 5.0% Hispanic or Latino, 11.6% Asian, 13.6% White, 61.6% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 9% | 9% |