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The differences between escalation engineers and network technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation engineer and a network technician. Additionally, an escalation engineer has an average salary of $109,368, which is higher than the $68,938 average annual salary of a network technician.
The top three skills for an escalation engineer include cloud, azure and linux. The most important skills for a network technician are customer service, switches, and troubleshoot.
| Escalation Engineer | Network Technician | |
| Yearly salary | $109,368 | $68,938 |
| Hourly rate | $52.58 | $33.14 |
| Growth rate | 5% | 5% |
| Number of jobs | 53,911 | 79,712 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 50% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
The escalation engineer is the person who takes charge of a network system that experiences high levels of activities at peak times. Congested networks may result in problems and delays, in which the escalation engineer resolves issues related to increased activity on a given network. The escalation engineer collects information, analyzes data, and generates reports and recommendations to improve the system better. The smooth flow of activities in a hectic environment often rests on a few people, including the escalation engineer.
A network technician is responsible for system malfunction diagnosis and troubleshooting operations. Network technicians duties' include repairing damaged system components, analyzing computer systems and blueprints, installing network connections, and upgrading accessories for efficient operations. Other duties include assisting customers with technical issues, ensuring computer systems' privacy, creating documents of network issues and resolutions, and suggesting alternative equipment for network backups. A network technician must have a broad knowledge of the technology industry and mechanical processes, plus the ability to work under pressure with minimal supervision.
Escalation engineers and network technicians have different pay scales, as shown below.
| Escalation Engineer | Network Technician | |
| Average salary | $109,368 | $68,938 |
| Salary range | Between $80,000 And $148,000 | Between $51,000 And $92,000 |
| Highest paying City | San Francisco, CA | Urban Honolulu, HI |
| Highest paying state | Washington | Hawaii |
| Best paying company | Meta | Apple |
| Best paying industry | Technology | Finance |
There are a few differences between an escalation engineer and a network technician in terms of educational background:
| Escalation Engineer | Network Technician | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 50% |
| Most common major | Computer Science | Computer Science |
| Most common college | Massachusetts Institute of Technology | University of Pennsylvania |
Here are the differences between escalation engineers' and network technicians' demographics:
| Escalation Engineer | Network Technician | |
| Average age | 43 | 43 |
| Gender ratio | Male, 91.7% Female, 8.3% | Male, 87.3% Female, 12.7% |
| Race ratio | Black or African American, 8.0% Unknown, 5.0% Hispanic or Latino, 11.8% Asian, 13.2% White, 61.7% American Indian and Alaska Native, 0.3% | Black or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 9.4% White, 63.8% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 9% | 9% |