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The differences between escalation engineers and senior infrastructure engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation engineer and a senior infrastructure engineer. Additionally, a senior infrastructure engineer has an average salary of $117,765, which is higher than the $109,368 average annual salary of an escalation engineer.
The top three skills for an escalation engineer include cloud, azure and linux. The most important skills for a senior infrastructure engineer are cloud, AWS, and linux.
| Escalation Engineer | Senior Infrastructure Engineer | |
| Yearly salary | $109,368 | $117,765 |
| Hourly rate | $52.58 | $56.62 |
| Growth rate | 5% | 5% |
| Number of jobs | 53,911 | 78,855 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 63% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
The escalation engineer is the person who takes charge of a network system that experiences high levels of activities at peak times. Congested networks may result in problems and delays, in which the escalation engineer resolves issues related to increased activity on a given network. The escalation engineer collects information, analyzes data, and generates reports and recommendations to improve the system better. The smooth flow of activities in a hectic environment often rests on a few people, including the escalation engineer.
A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards. They have the duty to identify and understand the project's needs, streamline project requirements, produce drafts, create prototypes and models, and establish tests to identify potential issues and ensure the projects' quality. Additionally, a senior infrastructure engineer has the authority to make decisions, train and supervise junior engineers, establish goals and timelines, provide technical support, and implement policies and guidelines.
Escalation engineers and senior infrastructure engineers have different pay scales, as shown below.
| Escalation Engineer | Senior Infrastructure Engineer | |
| Average salary | $109,368 | $117,765 |
| Salary range | Between $80,000 And $148,000 | Between $87,000 And $158,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | Washington |
| Best paying company | Meta | Meta |
| Best paying industry | Technology | Hospitality |
There are a few differences between an escalation engineer and a senior infrastructure engineer in terms of educational background:
| Escalation Engineer | Senior Infrastructure Engineer | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 63% |
| Most common major | Computer Science | Computer Science |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between escalation engineers' and senior infrastructure engineers' demographics:
| Escalation Engineer | Senior Infrastructure Engineer | |
| Average age | 43 | 43 |
| Gender ratio | Male, 91.7% Female, 8.3% | Male, 75.3% Female, 24.7% |
| Race ratio | Black or African American, 8.0% Unknown, 5.0% Hispanic or Latino, 11.8% Asian, 13.2% White, 61.7% American Indian and Alaska Native, 0.3% | Black or African American, 8.6% Unknown, 5.1% Hispanic or Latino, 12.3% Asian, 10.7% White, 62.9% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 9% | 9% |