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The differences between escalation engineers and solutions engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an escalation engineer, becoming a solutions engineer takes usually requires 4-6 years. Additionally, an escalation engineer has an average salary of $109,368, which is higher than the $95,482 average annual salary of a solutions engineer.
The top three skills for an escalation engineer include cloud, azure and linux. The most important skills for a solutions engineer are cloud, pre sales, and java.
| Escalation Engineer | Solutions Engineer | |
| Yearly salary | $109,368 | $95,482 |
| Hourly rate | $52.58 | $45.90 |
| Growth rate | 5% | 6% |
| Number of jobs | 53,911 | 123,287 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 67% |
| Average age | 43 | 44 |
| Years of experience | 2 | 6 |
The escalation engineer is the person who takes charge of a network system that experiences high levels of activities at peak times. Congested networks may result in problems and delays, in which the escalation engineer resolves issues related to increased activity on a given network. The escalation engineer collects information, analyzes data, and generates reports and recommendations to improve the system better. The smooth flow of activities in a hectic environment often rests on a few people, including the escalation engineer.
A solutions engineer is an individual who assists customers in identifying their computer software needs and generates customized business software solutions for them. Solutions engineers collaborate with other department engineers to create practical demonstrations of proposed solutions and showcase them to the other members of the team. They are required to test the installed software and fix programming bugs that create errors with the system. Solutions engineers also maintain customer relations by providing post-installation follow-ups.
Escalation engineers and solutions engineers have different pay scales, as shown below.
| Escalation Engineer | Solutions Engineer | |
| Average salary | $109,368 | $95,482 |
| Salary range | Between $80,000 And $148,000 | Between $68,000 And $134,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Meta | ByteDance |
| Best paying industry | Technology | Start-up |
There are a few differences between an escalation engineer and a solutions engineer in terms of educational background:
| Escalation Engineer | Solutions Engineer | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 67% |
| Most common major | Computer Science | Computer Science |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between escalation engineers' and solutions engineers' demographics:
| Escalation Engineer | Solutions Engineer | |
| Average age | 43 | 44 |
| Gender ratio | Male, 91.7% Female, 8.3% | Male, 85.1% Female, 14.9% |
| Race ratio | Black or African American, 8.0% Unknown, 5.0% Hispanic or Latino, 11.8% Asian, 13.2% White, 61.7% American Indian and Alaska Native, 0.3% | Black or African American, 1.4% Unknown, 6.1% Hispanic or Latino, 6.9% Asian, 10.8% White, 74.4% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 9% | 7% |