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Escalation engineer vs systems engineer

The differences between escalation engineers and systems engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation engineer and a systems engineer. Additionally, an escalation engineer has an average salary of $109,368, which is higher than the $82,834 average annual salary of a systems engineer.

The top three skills for an escalation engineer include cloud, azure and linux. The most important skills for a systems engineer are python, linux, and C++.

Escalation engineer vs systems engineer overview

Escalation EngineerSystems Engineer
Yearly salary$109,368$82,834
Hourly rate$52.58$39.82
Growth rate5%21%
Number of jobs53,911145,936
Job satisfaction--
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 70%
Average age4339
Years of experience22

What does an escalation engineer do?

The escalation engineer is the person who takes charge of a network system that experiences high levels of activities at peak times. Congested networks may result in problems and delays, in which the escalation engineer resolves issues related to increased activity on a given network. The escalation engineer collects information, analyzes data, and generates reports and recommendations to improve the system better. The smooth flow of activities in a hectic environment often rests on a few people, including the escalation engineer.

What does a systems engineer do?

Systems engineers are responsible for creating and overseeing systems related to the overall operations of the organization. They are in charge of assessing the organization's needs in terms of systems and creating plans to address these needs. These systems are usually related to the production or manufacturing of company products. Systems engineers create end-to-end processes that ensure efficiency and effectiveness. They make sure that the processes they put in place adhere to safety and security policies and guidelines. They also do routine checks and continuously find ways to further improve production and other systems.

Escalation engineer vs systems engineer salary

Escalation engineers and systems engineers have different pay scales, as shown below.

Escalation EngineerSystems Engineer
Average salary$109,368$82,834
Salary rangeBetween $80,000 And $148,000Between $62,000 And $109,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateWashingtonCalifornia
Best paying companyMetaThe Citadel
Best paying industryTechnologyAutomotive

Differences between escalation engineer and systems engineer education

There are a few differences between an escalation engineer and a systems engineer in terms of educational background:

Escalation EngineerSystems Engineer
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 70%
Most common majorComputer ScienceElectrical Engineering
Most common collegeMassachusetts Institute of TechnologyCalifornia State University - Long Beach

Escalation engineer vs systems engineer demographics

Here are the differences between escalation engineers' and systems engineers' demographics:

Escalation EngineerSystems Engineer
Average age4339
Gender ratioMale, 91.7% Female, 8.3%Male, 86.1% Female, 13.9%
Race ratioBlack or African American, 8.0% Unknown, 5.0% Hispanic or Latino, 11.8% Asian, 13.2% White, 61.7% American Indian and Alaska Native, 0.3%Black or African American, 4.7% Unknown, 4.9% Hispanic or Latino, 8.4% Asian, 29.7% White, 52.1% American Indian and Alaska Native, 0.2%
LGBT Percentage9%8%

Differences between escalation engineer and systems engineer duties and responsibilities

Escalation engineer example responsibilities.

  • Create Powershell and PowerCli scripts to automate tasks for maintaining and troubleshooting the ESXi hosts.
  • Manage VDI environment, configure XD (pervasive desktop) vs XA (non-pervasive laptop) environments.
  • Maintain, monitor, manage and right size the VM environment using industry virtualization tools on a daily basis.
  • Deploy DDC and provisioning services, as well as deployed VDI.
  • Maintain department's FTP site.
  • Reset user roaming profiles on windows 2008 R2.
  • Show more

Systems engineer example responsibilities.

  • Manage compute clusters and all RHEL base workstations.
  • Manage and provide all PC & printer support and repair and audio visual /video conferencing equipment setup.
  • Manage and communicate requirements throughout the project life cycle, handle change management, and review QA test plans
  • Install and manage wireless Cisco/Hewlett Packard routers.
  • Manage and support installation of IIS servers hosting internal and external applications.
  • Manage enterprise level projects as a project manager using ITIL project management methodology.
  • Show more

Escalation engineer vs systems engineer skills

Common escalation engineer skills
  • Cloud, 10%
  • Azure, 7%
  • Linux, 5%
  • Java, 4%
  • Troubleshoot, 4%
  • Analyze Problems, 4%
Common systems engineer skills
  • Python, 7%
  • Linux, 5%
  • C++, 5%
  • C #, 5%
  • DOD, 4%
  • Java, 4%

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