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The differences between escalation engineers and systems support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation engineer and a systems support engineer. Additionally, an escalation engineer has an average salary of $109,368, which is higher than the $82,561 average annual salary of a systems support engineer.
The top three skills for an escalation engineer include cloud, azure and linux. The most important skills for a systems support engineer are linux, troubleshoot, and technical support.
| Escalation Engineer | Systems Support Engineer | |
| Yearly salary | $109,368 | $82,561 |
| Hourly rate | $52.58 | $39.69 |
| Growth rate | 5% | 5% |
| Number of jobs | 53,911 | 182,434 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 61% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
The escalation engineer is the person who takes charge of a network system that experiences high levels of activities at peak times. Congested networks may result in problems and delays, in which the escalation engineer resolves issues related to increased activity on a given network. The escalation engineer collects information, analyzes data, and generates reports and recommendations to improve the system better. The smooth flow of activities in a hectic environment often rests on a few people, including the escalation engineer.
Systems support engineers are information technology professionals who are responsible for building and maintaining the IT infrastructure of an organization. They are required to provide network administration and technical support to identify complex problem issues and come up with solutions to solve them. They must assist the system support engineers in accomplishing any projects they are working with. They must troubleshoot servers, personal computers, and peripheral equipment while liaising with their customers. They must also create and maintain user accounts and implement group policy management through an active directory.
Escalation engineers and systems support engineers have different pay scales, as shown below.
| Escalation Engineer | Systems Support Engineer | |
| Average salary | $109,368 | $82,561 |
| Salary range | Between $80,000 And $148,000 | Between $62,000 And $109,000 |
| Highest paying City | San Francisco, CA | Novato, CA |
| Highest paying state | Washington | California |
| Best paying company | Meta | Apple |
| Best paying industry | Technology | Finance |
There are a few differences between an escalation engineer and a systems support engineer in terms of educational background:
| Escalation Engineer | Systems Support Engineer | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 61% |
| Most common major | Computer Science | Computer Science |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between escalation engineers' and systems support engineers' demographics:
| Escalation Engineer | Systems Support Engineer | |
| Average age | 43 | 43 |
| Gender ratio | Male, 91.7% Female, 8.3% | Male, 89.5% Female, 10.5% |
| Race ratio | Black or African American, 8.0% Unknown, 5.0% Hispanic or Latino, 11.8% Asian, 13.2% White, 61.7% American Indian and Alaska Native, 0.3% | Black or African American, 8.5% Unknown, 5.1% Hispanic or Latino, 12.2% Asian, 11.5% White, 62.5% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 9% | 9% |