Contact Service Center Business Operations Manager (Hybrid - Arkansas)
Maximus 4.3
Baltimore, MD jobs
Description & Requirements Maximus is currently seeking a dynamic and experienced Contact Service Center Business Operations Manager to support our AR NWD (Arkansas No Wrong Door) program. This high-level, client-facing role is critical to ensuring operational excellence, driving process improvements, and serving as a trusted advisor to internal and external stakeholders. The Contact Service Center Business Operations Manager is responsible for overseeing document control processes, driving continuous improvement initiatives, and providing strategic leadership to cross-functional teams. The ideal candidate will possess strong analytical skills, a collaborative mindset, and the ability to develop and maintain policies and procedures that align with program guidelines and organizational objectives.
This is a hybrid position that requires work to be performed both onsite at our Little Rock, AR office as well as remotely. The percentage of travel initially will be approximately 50%, however will depend on the nature of the project and related activities.
*This position is contingent upon contract award.*
Why Maximus?
Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities-Participate in training programs, workshops, and conferences
Essential Duties and Responsibilities:
- Enhance and enforce the document control or change control governance processes.
- Provide oversight and perform research and gap analysis to determine and improve effectiveness of all operational documentation and processes.
- Provide leadership, guidance, and expertise to internal program management and support teams to solve issues, develop operational documentation, implement change requests, and document process changes.
- Provide analytical oversight and review of all relevant initiatives.
- Develop tools to enable leadership to address issues and make decisions related to change requests.
- Identify and resolve issues, problems, and concerns by leading cross functional teams.
- Develop, document, and maintain an effective set of policies and procedures consistent with program guidelines.
- Interface with management and steam to determine appropriate policies and procedures.
- Responsible for day-to-day operations to meet key performance metrics.
- Ensures that business rules and processes established b the Contractor are identified, documented and approved by DHS before and after system go-live.
- Oversee CSC development and expansion activities, including but not limited to interviews with DHS divisions.
- Recommend improvements to business processes to ensure that the CSC enables cost savings and improved functionality to DHS through process improvement.
- Oversee and consult on change management practices with Contractor and with DHS staff.
- Lead the development of the Interview Plan and Transfer of Operations Plan as well as ongoing maintenance of stakeholder relationships to ensure the CSC expansion vision is executed.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Five years of experience in management consulting and/or business analytics responsibilities on projects or similar scope required.
- Excellent written and verbal communication skills required.
- Previous experience in change management required.
- Previous experience in human services required.
- Knowledge of the Contractor's solution, having implemented and managed the solution in no less than one environment at least as complex as the Contractor's solution required.
- Proficiency in Microsoft Office Suite required.
Home Office Requirements:
- Internet speed of 25mbps or higher required (you can test this by going to *******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
100,000.00
Maximum Salary
$
128,000.00
$69k-114k yearly est. Easy Apply 7d ago
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Product Adoption Expert
Zoom 4.6
Annapolis, MD jobs
What you can expect We are seeking a Product Adoption Expert to drive deep product adoption and maximize business value across Zoom's diverse product portfolio. This role serves as the expert liaison between Product, Marketing, and Customer Success teams, ensuring best-in-class onboarding, workflows, and use cases are scaled across our customer base while being deployable for high-impact customer engagements.
About the Team
This role partners closely with Customer Success Managers, Onboarding Managers, and Product teams to accelerate adoption across Zoom's innovative solutions, including Zoom Phone, Contact Center, AI Companion.
ResponsibilitiesDeployable Customer-Facing Engagements
+ Product Subject Matter Expertise: Serve as the adoption expert for assigned Zoom products (e.g., Zoom Phone, Contact Center, AI Companion, Rooms)
+ Strategic Customer Support: Join customer calls and workshops to map use cases and accelerate product-specific adoption
+ Cross-Team Collaboration: Partner with Customer Success Managers and Onboarding Managers during critical phases including launch, workflow integration, and renewals
+ Customer Education: Deliver impactful customer-facing sessions including office hours, deep dives, and workflow clinics
Scalable & Programmatic Impact
+ Asset Development: Collaborate with Product, Product Marketing, General Managers, and Enablement teams to create scalable adoption resources:
+ Micro-learnings and step-by-step guides
+ Comprehensive playbooks and success plans
+ Educational webinars and customer campaigns
+ Workflow and use case catalogs
+ Program Management: Execute one-to-many initiatives including ongoing office hours, community forums, and customer champion sessions
+ Launch Support: Ensure new product launches include adoption-ready materials for immediate CSM and customer use
+ Product Feedback: Provide strategic feedback to Product teams based on adoption patterns, customer use cases, and implementation blockers
Success Metrics & KPIs
+ Product Adoption Growth: Increase percentage of customers actively using key features and workflows
+ Time-to-Adoption: Accelerate adoption timelines for new product rollouts
+ Scalable Asset Reach: Maximize customer engagement through webinars, micro-learnings, and educational content
+ CSM Enablement Impact: Measure internal adoption of assets and reduction in repetitive support requests
+ Revenue Impact: Contribute to renewals and expansion opportunities tied to product adoption
Products Supported
+ AI and CAIC
+ Events and Webinars
+ Zoom Phone
+ Revenue Accelerator
+ Contact Center
+ Zoom Chat & Productivity Suite (Clips, Whiteboard, Scheduler, Docs, Notetaker, Mail & Calendar)
+ Zoom Workplace & Microsoft Better Together
+ Zoom Ecosystem: APIs, RTMs, Webhooks, Integrations
Salary Range or On Target Earnings:
Minimum:
$76,800.00
Maximum:
$186,200.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application - take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.
#LI-Remote
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines
$76.8k-186.2k yearly 11d ago
Office Assistant
Fyzical Therapy and Balance Centers 3.7
Germantown, MD jobs
Job DescriptionThis is your chance to be part of a champion team with a unique, forward-thinking company that is paving the way in the PT industry with its non-traditional approach to healthcare. With FYZICAL, you will enjoy job security and the opportunity for career advancement through continuing education. With state-of-the-art technology at your disposal and an independent practice leader that is fully invested in your success, your career will flourish.
Your future looks bright with FYZICAL! Apply for our Office Assistant job opening today!Responsibilities
Candidate must be able to read, write and type fluently
Candidate must have proficiency in Microsoft Office Suite including Word, Excel, Publisher, Power Point
Candidate must be willing to work as a rehab technician when needed
Candidate must have social media knowledge including Facebook, Instagram, and Twitter
Candidate must be willing to work in Raleigh and Garner offices
Required Skills
1-2 years of experience required
Ability to work remotely
Must be authorized to work in the U.S.
Spanish speaking a plus
$26k-33k yearly est. 12d ago
Mental Health Care Coordinator (Case Manager/PRP)
Partnership Development Group 2.9
Glen Burnie, MD jobs
PDG is hiring a Mental Health Care Coordinator interested in making a difference. With offices in Baltimore, Millersville, and Rockville, there are openings throughout the Baltimore-Washington corridor. This position is entry-level and does not require licensure.
Position Details
Annual salary range of $35,500-$41,500, including performance-based incentives
For a limited time only, ***RECEIVE $750 SIGN-ON BONUS!*** Payments are made at 90 and 180 days of employment.
Hybrid (both remote and in-person work) and flexible work schedules (ex: 4 days work weeks) are available.
Pay is guaranteed for hours worked; this is NOT a contractual position.
The PDG Mental Health Care Coordinators provide compassionate, effective care to individuals with mental illness in Maryland. You must be dedicated to making a meaningful difference in your community. Duties include:
Spend at least 75% of the week in the community, meeting with consumers one-on-one in their homes or taking them to mental health appointments and other appointments/activities (adjusted according to remote work option).
Provide customized health care coordination that includes developing daily living skills, increasing community integration, and helping consumers meet critical personal goals (such as budgeting, medication compliance, housing, etc.).
Develop and maintain positive relationships with healthcare providers in the community.
Attend weekly meetings and collaborate with treatment teams.
Complete daily visit notes and monthly reports quickly and accurately, using a provided device.
Why PDG
Voted a Baltimore Sun Top Workplace for 5 years in a row
Inclusive, supportive team culture that receives constant positive staff feedback
Competitive salary, monthly incentives, bonus, and staff events
Choose PT, FT, or flexible schedules as needed
Full health benefits, retirement, short and long term disability, and life insurance
Sick time, PTO, and 3 weeks paid vacation
PDG values include DEI, supportive management, integrity, and work-life balance
Extensive training and support from management with open-door policy
Annual raises and growth opportunities across departments
Give back to the community while developing your career
Be the change you want to see with the best behavioral health agency in Maryland!
Keywords: mental health, behavioral health, case manager, psychology, mental health technician, community based care, mental illness, social services, bachelor's in psychology, bachelor's in social work, rehab counselor, rehabilitation specialist, human services, community services, rehabilitation counseling, public health, Anne Arundel County, Annapolis, Glen Burnie, Pasadena, Brooklyn Park,
The MINIMUM requirements are:
Type 30 wpm and have excellent written and oral communication skills
Have a driver's license, have a reliable vehicle, and be comfortable with extensive driving
Be comfortable meeting consumers in their homes and having them in your car
Very strong time management and organizational skills
Ability to work independently and on a team
We'd also love to see:
Bachelor's Degree in Psychology, Social Work or related field
Experience with behavioral health care
A passion for human services and a strong desire to become part of the PDG family!
$35.5k-41.5k yearly 60d+ ago
Care Advisor - Remote
Sharecare 4.4
Annapolis, MD jobs
Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit ***************** .
**Job Summary:**
CareLinx is looking for a Care Advisor to assist with CareLinx's Payer Operations line of business. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and Care Advisors provide support and guidance to families during the caregiver search, interview, and hire process. Once a caregiver match is made, the Care Advisor will follow closely to ensure satisfaction and assist if the member's needs change. This support includes searching for viable caregiver candidates, setting up interviews, helping with the completion of the hiring process, and caregiver retention. You will be a liaison, maintaining relationships with caregivers and providing ongoing support to ensure that members have an exceptional experience while working with their caregivers.
As a Care Advisor, you are the expert for members and families about all things CareLinx-related. You need to love interacting with people and be committed to providing stellar customer service and empathetic guidance for members during their in-home care journey. You should also be a team player and be willing to learn about CareLinx's health plan partners. If you think there's alignment with the description above, CareLinx may be the place for you.
**Location:** This role is remote, except for candidates located in the Mesa, AZ area. Those based near our Mesa office will be required to work on-site five days per week.
**Job Type:** Full-Time, Hourly
**Essential Job Functions:**
+ Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication in a call center environment.
+ Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
+ Document accurate and complete notes of all family and caregiver interactions in CareLinx's EHR system
+ Work collaboratively and professionally with other team members and teams within CareLinx
+ Exhibit excellent verbal and written communication skills via phone, email, and text
**Specific Skills/ Attributes:**
+ Effective time management skills and high attention to detail
+ Excellent verbal and written communication skills
+ Superior organization and multitasking capabilities
+ Goal-driven, problem solver
+ Professional, confident, outgoing demeanor
+ Experience working with Microsoft Office Suite
+ Ability to maintain strict confidentiality, and exercise good judgment
+ Care Advisors are expected to meet performance goals set forth per CareLinx guidelines
+ Additional job duties may be assigned on an as-needed basis
**Qualifications:**
+ High school diploma or equivalent, required
+ Military experience is a plus but not required
+ Some college-level coursework, preferred
+ At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years experience in a customer service environment.
+ Previous healthcare experience preferred
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
$104k-139k yearly est. 47d ago
Site Coordinator
Maximus 4.3
Baltimore, MD jobs
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
In this role you will act as the first point of contact for customers who attend the AC to undergo their Assessment with the Health Practitioner (HP).
You will be responsible for supporting our customers and claimants who visit the AC along with our HPs who work out of the AC.
As an integral part of the PIP team you will primarily be responsible for the day to day running of one of our
Assessment Centres (AC) supporting a team of Health Practitioners who conduct PIP assessments from the site.
Salary - £24,570
FTC until October 2026.
Role is hybrid, you will be based from home and the Doncaster office.
• Act as the front face of Maximus managing the customer experience for all visitors and staff attending the AC, working at all times to maintain the highest levels of customer service
• Provide support to customers across a variety of activities e.g. answering general questions about the PIP assessment, assisting with enquiries on expenses claims from customers who have incurred costs to attend the AC
• Ensure the AC is fully prepared for the start of each day, in terms of equipment/supplies and general appearance - ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times
• Manage the appointment arrivals board ensuring systems keep up to date and in good order
• Provide general support to HPs based or attending the AC
• Act as the key point of contact for the HPs for any IT issues, ensuring they are escalated to the correct team, monitoring the issue through to resolution - escalating to manager if appropriate
• General administration duties; e.g. answering the telephone, copying, documents etc
Key Contacts & Relationships:
Internal
Health Professionals
Senior Site Coordinator
Service Delivery Manager
Qualifications & Experience
• Understanding of claimants needs and appropriately responding in a caring manner when required
• Excellent communication and interpersonal skills
• Excellent planning and organization skills
• Proficient in the use of Microsoft office package
• Demonstrable influencing skills to support the delivery of an excellent customer experience
• Ability to maintain and develop working relationships
• Experience of working effectively in a customer facing environment
• Resilience and ability to deal with setbacks constructively and work to resolution of issues
• Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct,
• Work cohesively as part of a medical and non medical team of individuals
• Willingness to travel as required by the business to cover at alternate ACs for absence
Experience of a similar role within healthcare field is desirable
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
24,570.00
Maximum Salary
£
24,570.00
$37k-61k yearly est. 8d ago
VP, Chief Information Security Office (CISO) Remote
Emergent Biosolutions 4.8
Gaithersburg, MD jobs
We go where others won't, taking on some of the biggest public health challenges to protect and enhance millions of lives, and create a better, more secure world. Here, you will join passionate professionals who advance their scientific, technical and professional skills to develop products designed-to protect and enhance life.
I: Job Summary
Reporting to the CIO, the VP/CISO, will provide strategic and tactical leadership of global information security, disaster recovery, IT risk management, computer systems validation and compliance programs for the enterprise. He/she will establish and evolve the Information Security strategy & roadmaps to meet or exceed all regulatory agencies, government, client partnerships and compliance mandates utilizing a standard risk-based framework that can provide consistent & repeatable practices. This leader will drive the technology and architectural direction including awareness programs that enables effective & lean delivery across the business & IT organizations that achieves cost optimization, quality improvement, bottom-line results while protecting and enabling the business from the evolving security threat landscape.
The individual seeking this opportunity will be a strong thought & people leader with excellent communication skills that allow complex security concepts & risk topics be translated to reach diverse levels in the organization at the appropriate pace & speed. This person is the key liaison and therefore must be an excellent collaborator across multiple disciplines including: business stakeholders, executive level technology risk areas, regulatory agencies, compliance partners & the Board of Directors.
II: Responsibilities
Key Responsibilities:
Sets the vision, strategy & direction for the development & implementation of comprehensive information security, disaster recovery, IT risk management & compliance programs.
Own Board of Directors & Executive level communication and interaction including consulting, understanding of business strategies and translating complex information security threats, risks & programs into achievable, sustainable and innovative technology solutions, capability maturity roadmaps.
Develop and deliver a tiered security dashboard appropriate for each level of cybersecurity governance. Proactively identify problems, measure progress and continuously improve cybersecurity operations.
Create & lead the development of an enterprise Information security awareness program to ensure compliance & that the organization understands the trade-off between risk and return.
Understand and translate the trade-offs required to manage the different levels of risk tolerance and risk exposure across the organization and balance this with risk investments
Leads team to successfully implement security standards, procedures & guidelines for the enterprise as well as reporting security performance against established security metrics.
Ensures and monitors security compliance with industry and government rules and regulations. (e.g., GDPR, HIPAA, ISO 27001, SEC)
Build, develop and retain cybersecurity talent. Support employees in their career development by providing guidance on career paths, opportunities for advancement, and skill development. Develop and implement initiatives to enhance employee engagement, satisfaction, and retention.
Liaise with external agencies, such as law enforcement and other advisory bodies as necessary, to ensure that the organization maintains a strong security posture.
Monitor the external threat environment for emerging threats and advise relevant stakeholders on the appropriate courses of action.
Develop and oversee effective disaster recovery policies and standards to align with enterprise business continuity management program goals.
Set the vision, strategy, and direction for the organization incident response management program. Integrate with the business continuity and crisis management programs.
Provide leadership of the IT Computer Systems Validation (CSV) team responsibilities and accountabilities.
Provide strong leadership through mentoring, career development, teamwork, values, to increase overall employee engagement
Fiscal stewardship in all aspects in all areas of responsibility
The above statements are intended to describe the general nature of work performed by those in this job. It is not an exhaustive list of all duties, and other duties may be assigned.
III: Education, Experience & Skills
Bachelor's degree in IT, business, or related discipline required; Master's degree in Business Administration or related field preferred
Minimum of 15+ years of experience in Information Security
Minimum of 5+ years of experience as Chief Information Security Officer (CISO) serving as an organizations lead security executive
Minimum of 7 - 10 years of experience within the pharmaceutical industry, preferably within pharmaceutical manufacturing facility operations.
Technical understanding of applications, networks, and databases. Understanding of Cloud technologies (e.g. SaaS, PaaS, IaaS)
Experience in the Defense industry preferred.
Industry recognized certifications in the information security and risk management fields with knowledge of national and international regulatory compliances & frameworks.
Deep understanding of CSV guidelines issued by regulatory agencies including FDA and MHRA and standards such as GAMP5.
Well respected team player with excellent skills at building and managing relationships at all levels with a demonstrated ability to manage cross-functional teams.
Visionary leader with strong business acumen and a detailed working knowledge of information security technologies, practices, policies, and their application
A great communicator in both written and oral communication.
A passion for quality and value in all that is delivered.
A no nonsense approach to getting things done.
U.S. Base Pay Ranges and Benefits Information
The estimated annual base salary as a new hire for this position ranges from [$267,500 to $323,600]. Individual base pay depends on various factors such as applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location. Certain roles are eligible for additional incentive compensation, including merit increases, annual bonus, [and/or long-term incentives in the form of stock options.]
Additionally, Emergent offers a comprehensive benefits package*. Information regarding additional benefits can be found here: *************************************************************
(*Eligibility for benefits is governed by the applicable plan documents and policies).
If you are selected for an interview, please feel welcome to speak to a Human Resources Partner about our compensation philosophy and available benefits.
There are physical/mental demands and work environment characteristics that must be met by an individual to successfully perform the essential functions of the job. This information is available upon request from the candidate.
Reasonable accommodations may be made to enable individuals with disabilities to perform all essential functions.
Emergent BioSolutions is an Equal Opportunity/Affirmative Action Employer and values the diversity of our workforce. Emergent does not discriminate on the basis of race, color, creed, religion, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, age, national origin, ancestry, citizenship status, marital status, physical or mental disability, military service or veteran status, genetic information or any other characteristics protected by applicable federal, state or local law.
Information submitted will be used by Emergent BioSolutions for activities related to your prospective employment. Emergent BioSolutions respects your privacy and any use of the information submitted will be subject to the terms of our .
Emergent BioSolutions does not accept non-solicited resumes or candidate submittals from search/recruiting agencies not already on Emergent BioSolutions' approved agency list. Unsolicited resumes or candidate information submitted to Emergent BioSolutions by search/recruiting agencies not already on Emergent BioSolutions' approved agency list shall become the property of Emergent BioSolutions and if the candidate is subsequently hired by Emergent BioSolutions, Emergent BioSolutions shall not owe any fee to the submitting agency.
$267.5k-323.6k yearly 38d ago
Training Coordinator
Maximus 4.3
Baltimore, MD jobs
Description & Requirements Maximus is seeking adaptable and detail-oriented Training Coordinators to support virtual training delivery across a variety of contact center programs. In this role, Training Coordinators serve as key operational support for virtual training sessions, monitoring attendance, resolving technical issues, escalating classroom concerns, and assisting learners with system access and navigation challenges. Ideal candidates will be comfortable working in fast-paced virtual environments and using Microsoft Teams to ensure smooth and effective training experiences.
*Position is contingent upon contract award*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Provide real-time support across multiple virtual training sessions, ensuring smooth delivery and learner engagement.
• Troubleshoot technical issues related to audio, connectivity, and platform access.
• Escalate classroom concerns and technical disruptions to appropriate teams for resolution.
Minimum Requirements
- High School diploma or equivalent with 1-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
• Experience supporting virtual training sessions using Microsoft Teams preferred.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
17.83
Maximum Salary
$
29.50
$38k-57k yearly est. Easy Apply 2d ago
WCA Physiotherapist Functional Assessor - Hybrid
Maximus 4.3
Baltimore, MD jobs
Description & Requirements WCA - Physiotherapist Functional Assessor Central England, Wales and Scotland Monday to Friday - 09:00 - 17:00 £41,500 Do good. Be great as a physio. Are you a Registered Physiotherapist seeking flexible working, a better work-life balance and an opportunity to make a difference?
About the role
As a Physiotherapist Functional Assessor at Maximus, you'll use your clinical expertise to understand how a person's disability or health condition affects their daily life. You'll work on complex cases involving chronic pain disorders and neurological, physical and mental health conditions while your compassion and experience helps customers move forward with their lives.
The role can be both challenging and rewarding, which is why we provide a tailored training programme to help you thrive. You'll begin with 6 weeks of training before assessing customers and have ongoing support and mentorship in your role with us.
Duties and responsibilities
Conduct telephone, video or face-to-face assessments to understand how a person's disability or health condition affects their daily life
Produce Work Capability Assessment (WCA) reports to help the Department for Work and Pensions (DWP) determine a person's eligibility for benefits
Develop your clinical knowledge and assessment skills with the support of regular feedback and supervision
Requirements
Valid HCPC registration number
At least 1 year of broad post-registration experience gained within or outside of the NHS
You MUST have the right to work in the UK - we cannot offer sponsorships
Excellent oral and written communication skills
Comfortable using computer software to type and produce detailed reports
What we offer
£41,500 salary
Flexible working - full time, part time and hybrid
No bank holidays, evenings or weekends
Leading maternity and paternity paid leave
Bank holidays plus 25 days' holiday with the option to buy or sell 5 days
Ongoing CPD, clinical development and reimbursed validation fees
£2,000 for referring a friend
Life insurance and Medicash Healthcare Cash Plan
In-person clinical conferences held annually
Join us and become part of a team that's making a real difference to people's lives.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
41,500.00
Maximum Salary
£
41,500.00
$65k-90k yearly est. 8d ago
Credentialing Coordinator (Remote)
Maximus 4.3
Baltimore, MD jobs
Description & Requirements Maximus is seeking a detail-oriented and organized Credentialing Coordinator to join our team. In this role, you will support the credentialing and recredentialing process for independent contractors, verifying credentials, and maintaining accurate records across multiple databases. The ideal candidate will have strong organization and communication skills, a keen eye for accuracy, and the ability to follow established guidelines while ensuring compliance with health plan requirements. This is an excellent opportunity for someone looking to build experience in healthcare administration and credentialing while contributing to a team that values precision, accountability, and service.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation -Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Process applications and initial as well as re-credentialing paperwork.
- Maintain knowledge of current health plan requirements for credentialing providers including managing delegated health plans.
- Complete provider credentialing and recredentialing applications in accordance with guidelines; monitor applications and follow up as needed.
- Set up and maintain provider information in online credentialing databases and system.
- Collect credentials of incoming providers as per work instructions.
- Perform primary source verifications of all practitioner credentials.
- Perform data enter into various systems used to credential and recredentiale staff.
- Maintain necessary logs, lists, records, and current documentation required for provider credentialing.
- Provide regular reports on pending staff and those who have cleared credentialing.
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
- Strong data entry and telephone skills preferred.
- Previous experience in claims review or claims auditor preferred.
- Previous experience in customer service and call center preferred.
-A minimum of two (2) years of Customer Service experience
-A minimum of two (2) years of credentialing OR onboarding experience as it relates to new hires (i.e. license verification, background and reference checks, etc).
-Strong administrative and organizational skills in a fast-paced environment
-Ability to multi-task effectively
-Proficiency in MS Office Suite
Preferred Requirements
-Previous experience with Smartsheet
-Previous experience working with Independent Contractors/Staffing Agencies
-Previous experience with COUPA
-Previous recruiting experience
Home Office Requirements
-Maximus provides company-issued computer equipment
-Reliable high-speed internet service
-Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
-Minimum 5 Mpbs upload speeds
-Private and secure workspace
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
20.00
Maximum Salary
$
25.00
$35k-52k yearly est. Easy Apply 1d ago
Licensed Clinical Social Worker:LCSW, LCSW-C
Alta Healthcare Services 4.2
Gaithersburg, MD jobs
Job Description
Join Our Team as a Remote Clinical Therapist at Alta Mental Health Solutions!
Apply Now and start in January 2026!
Are you a dedicated therapist looking for a fulfilling role where you can truly make a difference in the lives of children, teens, and adults? Look no further! Alta Mental Health Solutions (AMHS) is expanding, and we want you to be a part of our dynamic and collaborative group practice.
Why Choose AMHS?
Unmatched Flexibility: At AMHS, we value your work-life balance. Enjoy the freedom to grow your caseload at your own pace, set your hours, and choose the population you're passionate about serving. Work from home with a schedule that suits your lifestyle and family commitments.
Focus on What You Love: Leave the administrative hassles to us! We handle referrals, scheduling, reminder calls, marketing, and billing so you can devote your time and energy to your clients and their needs. Our robust support system ensures a capable team backs you.
Be Part of a Renowned Team: Join our prestigious clinic known for its holistic approach to child and family mental health. Make a meaningful impact in a supportive, thriving environment where your contributions are valued and celebrated.
Collaborate with Experts: Work alongside experienced clinicians, neuropsychologists, and psychiatrists in an environment that fosters teamwork and integrated care. Share insights, gain new perspectives, and enhance your clinical practice.
Grow Your Career: Benefit from continuous professional development. Access cutting-edge training, participate in enriching case conferences, and stay abreast of the latest child and family therapy research.
Make a Lasting Impact: Your work at AHCS goes beyond therapy sessions. Help children and families overcome challenges, strengthen connections, and achieve lasting well-being.
Ideal Candidates Will Have:
- Education: Master's or doctorate in Social Work, Psychology, or Counseling.
- Licensure: Licensed in Maryland to provide mental health treatment (LCSW-C, LCSW).
- Supervision: Be a Licensed Supervisor in Maryland (A MUST)!
- Passion: A genuine commitment to working with children, adolescents, and their families.
- Tech-Savvy: Experience with Janeapp EHR is a plus.
What We Offer:
Higher Compensation: Attractive pay rate based on your license type, weekly caseload (fee-for-service), and employment status:
- Referral Program, and Performance Bonus
- Fee-for-Service, and 1099
- Hybrid work schedule: Enjoy a flexible schedule that fits around your family and personal commitments.
- Comprehensive Support: Focus on clinical work while we handle the admin. Our team takes care of all the operational challenges.
-Collaborative Community: Be part of a skilled team that includes nurse practitioners, social workers, and professional counselors-easy in-house referrals for testing, pharmacotherapy, and psychotherapy.
- Ongoing Education: Professional development assistance
- New Clinician Support: We welcome you to join our practice whether you're just starting or have an existing caseload.
- Foreign Language a plus with pay differential: Spanish, French, and Amharic.
Ready to Make a Difference? Apply Now!
Join us at AMHS and become part of a community that values your expertise and supports your professional growth. Make a meaningful impact every day while enjoying a fulfilling and balanced career.
$56k-64k yearly est. 29d ago
Vice President-Federal Communications and Marketing (Hybrid Remote - McLean, VA / DC Area)
Maximus 4.3
Baltimore, MD jobs
Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus.
This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area.
Key Areas of Responsibility
- Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials.
- Developing new programs for customer engagement including integrated marketing programs from concept to execution
- Drive Maximus Federal solutions and offerings.
- Manage digital and social media strategies across the federal market
- Build, manage, and coach a high-performing marketing team.
- Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports.
- Work closely with the growth leaders to align sales and marketing strategies
- Maintain brand standards and ensure compliance across all marketing and communications channels.
- Build long-term relationships with employees, clients, government officials, and stakeholders.
- Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company.
- Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement.
- Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation.
This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions.
Qualifications:
-15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team.
-Previous experience at a corporation focused on the Federal sector.
-Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered.
-MA degree in Marketing, Communication, or similar relevant field, preferred.
-Outstanding communication, presentation, and leadership skills.
-In-depth knowledge of the Federal sector.
-Critical thinker with problem-solving skills.
-Strong interpersonal and communication skills.
Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
216,155.00
Maximum Salary
$
292,455.00
$115k-203k yearly est. Easy Apply 6d ago
Clinical Documentation Improvement Specialist (Remote), Day Shift, Clinical Documentation
Adventist Healthcare 4.5
Gaithersburg, MD jobs
Support CenterIf you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare seeks to hire an experienced Clinical Documentation Improvement Specialist who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.
As a Clinical Documentation Improvement Specialist, you will:
• Examine medical records to ensure documentation is accurate, complete, and reflective of the patient's clinical status.
• Detect inconsistencies, ambiguities, or missing information in the medical record that may impact coding, compliance, or patient care and request provider clarifications as necessary.
• Verify that clinical documentation supports correct ICD-10-CM/PCS and CPT coding for proper reimbursement and collaborates with the coding/revenue cycle team.
• Ensure that documentation and provider queries align with regulatory standards, including CMS guidelines and organizational policies.
• Communicates and establishes relationships with physicians and clinical staff to share insights, trends and education to improve documentation practices.
• Contributes to organizational quality improvement initiates by ensuring robust and accurate documentation related to MHACs, PPCs, PSIs, SOI/ROM and mortality.
• Track and report on metrics related to documentation quality, such as query response rates or documentation accuracy.
• Provide guidance and education on documentation best practices and standards to physician and clinical staff to support ongoing improvement.
• Assist in internal and external audits by ensuring proper documentation and addressing identified issues.
• Maintains and enhances current medical, coding and CDI knowledge via participating in continuing education offerings.
Qualifications include:
• BSN or Equivalent
RN (Registered Nurse)
• Minimum of 5 years inpatient clinical experience with 2-5 years clinical documentation improvement experience
• Experience with Solventum/3M 360 preferred
• Current Maryland license
• Relevant certification required, e.g. CDIP or CCDS
• Maintains current working knowledge of Coding Clinic Guidelines and federal updates to DRG system (MS, APR, AP etc)
• Knowledge of medical terminology, anatomy, physiology, microbiology, and disease processes.
Work Schedule:
Day Shift
Hybrid Position
Pay Range:
$71,932.12 - $107,889.60
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.
Under the Fair Labor Standards Act (FLSA), this position is classified as:
United States of America (Exempt)
At Adventist HealthCare our job is to care for you.
We do this by offering:
Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support
As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.
If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.
Join the Adventist HealthCare team today, apply now to be considered!
COVID-19 Vaccination
Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.
Tobacco and Drug Statement
Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.
While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.
Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).
Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.
Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs.
Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
$71.9k-107.9k yearly Auto-Apply 40d ago
Crisis Counselor - Fully Remote in Hagerstown, MD
Protocall Services 3.9
Hagerstown, MD jobs
Education (one of the following required): Bachelor's Degree from an accredited 4 year college or university. Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Maryland residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
* Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
* Build rapport, actively listen, and foster client engagement.
* Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
* Provide resources, coping strategies, referrals, and safety planning.
* Intervene appropriately in emergent situations.
* Maintain accurate, timely, and clinically sound documentation.
* Multitask effectively while navigating multiple software systems.
* Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection.
What You Can Expect
* Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
* Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
$47k-63k yearly est. 27d ago
Clinical Dietitian 2 REMOTE
Baylor Scott & White Health 4.5
Annapolis, MD jobs
**Healthy Weight Coach** **REMOTE - Monday through Friday, no weekends** **Preferred Experience** - Chronic disease (weight loss, diabetes) - Strong behavioral change interest and/or experience - Digital/virtual health experience **Preferred Training** - Licensed RD
- Experience with MNT for obesity, diabetes, HTN, Lipid disorders
- NBC-HWC
- Mastery of the coaching process, foundational theories/principles of behavior change
- Requires completing an approved training program (minimum 400 hours), documented coaching sessions, and passing a board exam
- Only coaching credential recognized by the National Board of Medical Examiners
**JOB SUMMARY**
The Clinical Dietitian 2 provides nutrition therapy and education to patients, families and the community. Performs nutritional assessments of patients and develops care plans. Develops and conducts educational programs and in service training programs. Participates in multi disciplinary patient rounds and patient case conferences.
**ESSENTIAL FUNCTIONS OF THE ROLE**
Conducts patient nutrition assessments on a combination of low and higher acuity patients within scope of practice, which may include both inpatient and outpatient. Utilizes assessment techniques which take into consideration the various needs of age specific populations as well as cultural, religious and ethnic concerns.
Provides appropriate and timely documentation that summarizes the nutrition care plan in the patient's medical record, including nutrition assessment, diagnosis, plan, implementation, and progress toward goals in the course of performing primary duties.
Assesses educational needs and the presence of barriers to learning. Provides nutrition counseling for individuals and groups, taking into consideration any adaptations to teaching methods necessary to meet patient learning needs. Provides education to both low and higher acuity patients within practice scope. Facilitates education to ensure compliance with food safety, sanitation and overall workplace safety standards within the Food and Nutrition Department, if applicable.
Evaluates achievement of learning objectives by the patient and family. Provides appropriate follow-up in accordance with the patient's treatment goals, and refers patient for outpatient counseling, community, or home health services, as appropriate. Conducts ongoing evaluations to lead to a correct nutritional diagnosis of the patient's problems and progress while maintaining safety and professional standards.
Interacts with medical staff as well as food and nutrition staff to ensure conformance with medical nutrition therapy. Interacts effectively with multidisciplinary teams to provide patient care that is integrated and compatible with the patient focused medical and nutritional goals.
Leads team conferences and provide food and nutrition related in services to other medical staff as required.
Assists in developing nutritional care and research protocols. Participates in quality assurance program by assisting in development of patient care criteria and analyzing actual care delivered.
Participates in organizing and executing health fairs and other related community events.
Assists in the development, research and revision of facility policies.
**KEY SUCCESS FACTORS**
Accountable for the proper use of patient protected health information.
Ability to deal with complex situations and resolve patient and customer service concerns.
Ability to give clear, concise and complete education and instructions.
Works well in a patient-centered environment as an integral team player.
Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. Ability to calm upset patient in a composed and professional demeanor.
Licensed Registered Dietitian preferred.
**BENEFITS**
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
**QUALIFICATIONS**
- EDUCATION - Masters'
- EXPERIENCE - 2 Years of Experience
- CERTIFICATION/LICENSE/REGISTRATION -
Registered Dietitians (RD)
**Preferred Experience**
- Chronic disease (weight loss, diabetes)
- Strong behavioral change interest and/or experience
- Digital/virtual health experience
**Preferred Training**
- Licensed RD
- Experience with MNT for obesity, diabetes, HTN, Lipid disorders
- NBC-HWC
- Mastery of the coaching process, foundational theories/principles of behavior change
- Requires completing an approved training program (minimum 400 hours), documented coaching sessions, and passing a board exam
- Only coaching credential recognized by the National Board of Medical Examiners
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$49k-58k yearly est. 25d ago
Major Gifts & Community Engagement Officer
The Arc of Southern Maryland 3.3
Prince Frederick, MD jobs
Job Purpose:
The Major Gifts & Community Engagement Officer is a newly created position with The Arc Southern Maryland with the specific responsibilities to manage and grow relationships with current and potential individual donors, current and potential corporate partners, and community leaders, especially as the organization expands into Anne Arundel County. The Officer will lead donor cultivation, stewardship, and community partnership efforts to support The Arc's mission of serving people with intellectual and developmental disabilities.
This position will be considered a hybrid role, with some in-person days and ability to work remote some days.
Key Responsibilities:
Donor Cultivation & Major Gifts
Identify, cultivate, solicit, and steward a portfolio of individual major donors ($5,000+).
Develop personalized strategies to move donors through the giving pipeline by conducting at least 30-40 face-to-face meetings, site visits, and presentations each year. Work with the Development Director to align major gift efforts with overall fundraising strategy.
Corporate & Community Engagement
Build partnerships with local businesses, chambers of commerce, civic groups, and community leaders in Southern Maryland and Anne Arundel County.
Secure corporate sponsorships for events, programs, and campaigns.
Represent The Arc at community events, networking opportunities, and partner meetings.
Contribute to sponsorship outreach and solicitation for two annual events
Other duties as assigned
Qualifications:
Bachelor's degree or equivalent experience.
Seven plus years of experience in fundraising, donor relations, or nonprofit development required.
Proven track record of cultivating and securing major gifts from individuals and/or corporations.
Strong networking and relationship-building skills.
Excellent written and verbal communication skills; confident public speaker.
Self-starter, results-oriented, with the ability to work independently and collaboratively.
Familiarity with CRM systems (e.g., DonorPerfect, Raiser's Edge, Salesforce) preferred.
Willingness to travel throughout Southern Maryland and Anne Arundel County, including occasional evenings/weekends for events.
Reliable transportation and a valid driver's license are required.
Possesses the ability to pass the criminal background check mandated by the State of Maryland.
AMERICANS WITH DISABILITY SPECIFICATIONS (PHYSICAL DEMANDS)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. Usual office working conditions.
WORK ENVIRONMENT
The position requires working within the community settings, and the office environment. The ability to travel throughout Southern Maryland and Anne Arundel County is required. Some evening or weekend hours may be necessary for events and workshops.
$56k-87k yearly est. Auto-Apply 54d ago
Mental Health Therapist
Harbor Behavioral Health Center 4.0
Towson, MD jobs
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Free food & snacks
Training & development
Wellness resources
Opportunity for advancement
Company parties
Benefits/Perks
Careers Advancement Opportunities
Flexible Scheduling
Competitive Compensation
Contractual position
Job Summary
We are seeking a licensed Mental Health Therapist and/or Psychologist to join our team! In this role, you will diagnose and treat psychological disorders, teach communication skills, assist patients in addressing maladaptive behaviors, and guide them through crises. If you are an experienced therapist passionate about providing high-quality care and mental health solutions, we want to hear from you!
Responsibilities
Perform intake assessments
Provide mental health therapy for individuals, couples, families, and children
Create individualized treatment plans for each client
Use evidence-based treatment methods to facilitate group and individual treatments
Maintain detailed and accurate documentation of patient information and treatment plan
Adhere to all facility and licensing standards
Qualifications
Masters or doctoral degree in counseling, social work, clinical psychology or similar field
Current licensure in your field of practice (e.g. LGPC, LCPC, LCADC,LCPAT, LCSW-C, LCMFT, Psy.D., PhD)
Ability to work with children and teens preferred
Previous experience as a mental health therapist preferred
Excellent communication and interpersonal skills
Highly organized
**Please note: Salary/compensation will be commensurate with licensure and experience.**
Flexible work from home options available.
$38k-53k yearly est. 28d ago
Lactation Consultant Instructor
Aeroflow 4.4
Parkville, MD jobs
Job Description
AEROFLOW HEALTH - Aeroflow Health is taking the home health products and equipment industry by storm. We have created a better way of doing business that prioritizes our customers, our community, and our coworkers. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance - you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health.
LOCATION: Maryland, Virginia, Texas or Washington, DC
SHIFT: While schedules are set monthly, this role requires regular evening and weekend availability each week.
THE OPPORTUNITY
Within Aeroflow, the Mom and Baby Education Provider Group is composed of over 50 providers who provide support for patients through group classes.
Our patients are pregnant and postpartum mothers who have questions about and need support with lactation, pumping, baby care, birth prep, infant sleep, nutrition, high risk situations, and perinatal mental health.
Providing education and care through our virtual platform improves mothers' and babies' health outcomes, including increasing rates of breastfeeding, and enhances satisfaction in our patients' mothering experiences.
Joining our department allows you to play a role in preparing the next generation of parents in how to gently respond to and care for their babies.
This is a work from home position, and you must be in your home state while working at all times.
WHAT YOU'LL DO
Be Patient-Focused
Teach and facilitate classes on a broad range of topics in the pregnancy and postpartum period.
See patients for one-on-one appointments while providing high quality, skilled clinical care.
Chart visits and maintain accurate records according to payor requirements, per guidelines provided by Aeroflow.
Support and advocate for the normal physiologic functions involved in the maternal-infant process.
Provide patients evidence-based clinical information following the Academy of Breastfeeding Medicine Protocols and/or the Academy of Nutrition and Dietetics' Code of Ethics.
Participate and Collaborate
Attend team and departmental administrative and clinical meetings.
Be a trusted resource and advocate for teamwork and strong working relationships.
Maintain Licenses and Certifications
Enhance your professional development by participating in assigned clinical courses, workshops, and exams and keeping apprised of current clinical literature.
Keep your provider licenses and/or certifications and continuing education up-to-date.
HIPAA and Compliance
Follow the company handbook and department manual policies.
Maintain HIPAA confidentiality.
Individual responsibility for knowledge of and compliance with laws, regulations, and policies.
Compliance which is a condition of employment and is considered an element of job performance.
YOU MAY ALSO
Share your knowledge and expertise
As requested by our content, marketing, or leadership teams:
Assist with writing clinical documentation
Lead and create team trainings
Work on social media projects
Moderate our Facebook group
Engage in practice case study meetings
Attend professional conferences on behalf of the company
Other clinical and administrative duties as assigned.
SKILLS FOR SUCCESS
Prior Experience: Experience in lactation support (including internship, clinical rotation, or supervised practice) preferred. Ideal for newly certified CLCs seeking mentorship and growth within a clinical team.
Communication: Proactively seek clarification in order to accurately and efficiently complete tasks and offer valuable insights while collaborating with positivity and enthusiasm; presentation skills including public speaking while advancing a slideshow online.
Time Management: Proven ability to assess circumstances, problem solve, pivot activities as needed, and work both independently and in a team environment.
Technological Agility: Proficiency using various video conferencing systems, including Zoom and Google Meets. Ability to navigate a windows based computer using the google suite of products; 50 WPM typing speed.
Organizational Skills: Adeptness at prioritizing and managing multiple tasks effectively in a face-paced environment.
Interpersonal Skills: Work effectively with other company employees and managers.
REQUIRED QUALIFICATIONS
Clinical Documentation
Must have a lactation IBCLC certification and/or RN license (and license if applicable in your state).
Must have or be willing to obtain CPR certification.
Must be willing to obtain licensure in all states requested by Aeroflow; Aeroflow will assist financially and administratively with obtaining any new licenses and credentials.
Approved Work Environment:
Must live in the State of either Maryland, Texas Virginia, or D.C
Must have strong internet speed for remote work - minimum 30 mbps upload speed for a wired connection or 45 mbps for a wireless connection.
Must have a private, professional work environment with a door that closes that is available for use during work hours and is approved by management two weeks after patient-facing encounters.
Must be able to work during all work hours in your home state (not another state or country).
Expertise:
Stellar written and verbal communication.
Google Suite, Microsoft Office and Zoom proficiency.
WHAT AEROFLOW OFFERS
Competitive pay; health plans with FSA or HSA options, dental, and vision insurance; optional life insurance; 401K with company match; 12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s); additional parental benefits include fertility stipends, free diapers, and breast pump; paid holidays; PTO accrual from day one; employee assistance programs; and SO MUCH MORE!!
Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:
Family Forward Certified
Great Place To Work Certified
Inc. 5000 Best Place to Work Award Winner
HME Excellence Award
Sky High Growth Award
If you've been looking for an opportunity that will allow you to make an impact, and an
organization with unlimited growth potential, we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
$76k-100k yearly est. 19d ago
Trainer I
Maximus 4.3
Baltimore, MD jobs
Description & Requirements Maximus is seeking experienced Trainers to support a variety of contact center environments. Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs. In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
20.44
Maximum Salary
$
39.95
$27k-44k yearly est. Easy Apply 2d ago
Addiction Counselor, PRN Hybrid
Kolmac Clinic 3.7
Columbia, MD jobs
Kolmac Integrated Behavioral Health and Concerted Care Group (CCG) is a leading outpatient treatment provider in the Mid-Atlantic region. We are committed to treating individuals whose lives have been impacted by substance use and mental health disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.
We are dedicated to a client-centered mission that achieves measurable outcomes through a culture of diversity and inclusion. Driven by our innovative integrated behavioral model, we empower our team to make a meaningful impact every day.
We stand behind our commitment to diversity, equity and inclusion, which are the core of our company with our patients and employees. Our leadership team invests to enhance the programs we offer patients to expand access to care and offer flexibility. Patient care is at the heart of everything we do. We want your experience and expertise on our team! When you join our organization, you are connecting to a committed and caring group of colleagues.
We are currently in search of an experienced PRN Addiction Counselor for Kolmac Integrated Behavioral Health. The Addiction Counselor at Kolmac Integrated Behavioral Health and all of its subsidiaries ("Kolmac" or the "Company") is held by someone who is innovative and committed to learning and developing their counseling skill, working and collaborating with an innovative, inter-disciplinary team. This position requires someone who is invested in patient care and brings a solution-focused attitude and outlook.
Responsibilities
PRN hybrid schedule working on an as needed basis
Develops a treatment alliance with patients that is mutual, collaborative, and individualized, meeting changing clinical needs throughout treatment
Facilitates case management partnering with our addiction counselors that run treatment groups in the IOP and OP levels of care
Collaborates with our addiction counselors and help prepare addiction/recovery education that will be presented to all patients
Engages in case management sessions, including assessments, collaborative treatment goals, discharge planning, partnership with referral sources and/or other providers
Promotes the organizations image in a positive and professional manner
Works with treatment team to meet the co-occurring psychiatric needs of patients
Coordinates care for all appropriate support services, including referral sources, family members, and other support providers
Responsible for maintaining timely and well written documentation that meets state and CARF standards
Demonstrates commitment to excellent patient care, which is measured through clinical outcomes, such as patient retention, attendance, successful program completion, transitioning from IOP to OP, treatment goal attainment, etc
Responsible for obtaining signatures from licensed therapist/supervisor for documents requiring a second signature when applicable
Collaborates with our addiction counselors to provide evaluations for substance use disorders using DSM-V and ASAM level of care criteria
Has experience with Motivational Interviewing and Cognitive Behavioral Therapy and trauma informed care approaches
Embodies the spirit of a teacher, continually demonstrating positive energy that promotes addiction recovery education and learning, both in and out of group/individual sessions
Attends and is prepared for professional meetings, including treatment team
Other duties as assigned
Qualifications
Bachelors degree required, Masters preferred
Strong clinical, verbal, and writing skills
Is engaging with patients, while promoting and maintaining accountability
Flexible and creative team player
Versatility, flexibility, and a willingness to work in a program that will grow and expand over the next several years
Minimum of 2 years' experience working in the SUD field. Group treatment experience preferred, but not required
Experience and comfort working with an electronic medical record
Knowledgeable and well-versed in various recovery modalities, including SMART Recovery, Women for Sobriety, 12-Step, Recovery Dharma, Harm Reduction, etc
If disclosed that the staff member is in recovery from a substance use disorder a minimum of three years of continuous sobriety is required - five years is preferred
Licenses and Other Required Credentials:
ADT for Addiction Counselor Trainee
CSC-AD for Addiction Counselor I
CAC-AD, LGADC, LGPC, LMSW, LCADC, LCSW, and LCSW-C in Maryland
The base pay for this position generally ranges between $28 a hour to $40 a hour. Factors, such as but not limited to, geographical location, relevant experience, licensure, education, and skill level may impact the pay for this position.
Kolmac Integrated Behavioral Health has been a leader in Outpatient Treatment since 1973. Patient care is at the heart of what we do. Kolmac Outpatient Recovery and Concerted Care Group (CCG) have merged to provide addiction treatment and behavioral health treatment services for individuals, families, couples, and groups. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania. We are still growing!
#Kolmac1