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Information Technology Support Manager jobs at Fastly - 7126 jobs

  • Head of Video, Technical and Lifestyle Services

    Google Inc. 4.8company rating

    Seattle, WA jobs

    Locations: Los Angeles, CA, USA; Atlanta, GA, USA; Chicago, IL, USA; New York, NY, USA; Seattle, WA, USA; San Francisco, CA, USA. Advanced Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. This role may also be located in our Playa Vista, CA campus. Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: By applying to this position you will have an opportunity to share your preferred working location of Los Angeles, CA, USA; Atlanta, GA, USA; Chicago, IL, USA; New York, NY, USA; Seattle, WA, USA; San Francisco, CA, USA. Qualifications Bachelor's degree or equivalent practical experience. 15 years of experience in digital advertising sales, digital marketing, digital media, or business development. Experience in video sales. Experience in leading teams. Preferred qualifications: Experience with selling Google video products, or similar video advertising solutions, with a record of consistent success. Experience with people management, and leading and developing a sales team. Knowledge of the linear, connected TV (CTV), social, and digital video marketplace. Knowledge for Google's ad products, especially YouTube, Display and Video 360. Ability to collaborate across different stakeholders to build and execute ambitious strategies. Excellent communication and facilitation skills, with the ability to build relationships with executive clients and stakeholders. About the job Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. As the Head of Video, Technical and Lifestyle Services (TLS), you will lead and mentor a team of video specialists partnering across the TLS divisions to drive business growth and solve for business objectives utilizing YouTube and Google's media solutions. You will work with Sales leadership and cross-functional partners to set objectives and run the operations of the business. You will have in-depth video and programmatic experience with the power of YouTube and all of Google's video solutions. Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google. The US base salary range for this full-time position is $173,000-$243,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities Manage a team of video sellers within the Large Customer Sales (LCS) team across the respective verticals; attract, develop, and retain talent in all roles across the team. Develop effective relationships with cross-functional partners to deliver insights, ideas and customer service that drives business growth for our clients. Manage sales forecasting and pipeline, analyze data trends and client performance to develop solid plans, and lead preparation and delivery of presentations and narratives. Partner with cross-functional and peer leaders to serve as an industry thought leader in order to empower sellers to have more forward looking conversations and accelerate business growth. Develop and foster C-Level relationships, and generate growth from a set of key accounts. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr
    $131k-186k yearly est. 6d ago
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  • Remote vCIO: Strategic IT Leader for Growth

    Ntiva Branding 4.1company rating

    Lombard, IL jobs

    A managed services company is seeking a vCIO to provide executive-level IT guidance. This remote role requires strong strategic leadership and the ability to manage client relationships effectively. Ideal candidates will have over 7 years of experience and familiarity with cybersecurity frameworks. The position includes a competitive compensation package, benefits like medical coverage, and opportunities for professional growth. Travel may be required occasionally. #J-18808-Ljbffr
    $99k-132k yearly est. 3d ago
  • Hybrid ERP Support & Compliance Lead

    NTT Data, Inc. 4.7company rating

    San Diego, CA jobs

    A leading technology services firm is seeking an ERP Support and Compliance Manager in San Diego, California. The role involves overseeing support functions and ensuring compliance with SOX processes. Candidates should have over 10 years in IT and substantial experience with ERP projects. Excellent communication and management skills are essential. This position offers a hybrid work model and competitive compensation. #J-18808-Ljbffr
    $93k-113k yearly est. 2d ago
  • ERP Support & Compliance Lead - Hybrid/Onsite

    NTT Data, Inc. 4.7company rating

    San Diego, CA jobs

    A leading IT services company is seeking an experienced ERP Support and Compliance Manager to oversee the support function in San Diego, California. The ideal candidate will have over 10 years of experience in IT, strong communication skills, and a proven history managing ERP projects. This role includes responsibility for incident management, compliance to SOX processes, and coaching team members. The position is hybrid/onsite, offering a dynamic and supportive work environment. #J-18808-Ljbffr
    $93k-113k yearly est. 5d ago
  • Executive IT Strategy & Transformation Partner

    Gartner 4.7company rating

    Irving, TX jobs

    A leading consulting firm in California is seeking a Managing Partner to advise clients at a strategic level on technology's role in business outcomes. Successful candidates will have experience in management consultancy, demonstrate leadership, and possess an advanced degree. The role offers competitive compensation, including a base salary of $184,000 - $248,000 and various benefits, with a hybrid work model. #J-18808-Ljbffr
    $184k-248k yearly 3d ago
  • IT Change Manager (481577)

    IDR, Inc. 4.3company rating

    Brentwood, TN jobs

    IDR is seeking an IT Change Manager to join one of our top clients in Brentwood, TN. This role is pivotal in managing and overseeing the Change Management process to ensure seamless implementation of changes with minimal risk and disruption. Position Overview/Responsibilities for the IT Change Manager: Manage the complete Change Management process, including standard, normal, and emergency changes, ensuring alignment with ITIL best practices and organizational policies. Collaborate with IT teams, business units, and vendors to ensure successful change implementation and continuous improvement in change processes. Facilitate Change Advisory Board (CAB) meetings, ensuring proper approvals and compliance with governance standards. Develop and maintain comprehensive documentation for change processes and policies, while identifying opportunities to optimize workflows and automation. Monitor key performance indicators (KPIs) and service level agreements (SLAs) related to change management, generating reports and dashboards to track performance and compliance. Required Skills for IT Change Manager: Minimum of 3 years of experience in IT Change Management with a strong understanding of the ITIL framework and best practices. Proficiency in Change Management modules and excellent communication, organizational, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. ITIL v4 Certification is a plus, along with System Administrator or Implementation Specialist certification. Experience in large-scale enterprise environments is advantageous. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row
    $103k-149k yearly est. 1d ago
  • Senior Manager, Smart Manufacturing Systems (Aerospace)

    Northrop Grumman Corp. (Au 4.7company rating

    San Diego, CA jobs

    A leading aerospace company located in California is seeking a Manager of Manufacturing Systems Engineering. This role involves leading production approaches and developing strategies for high-rate manufacturing. Ideal candidates will have significant experience in aerospace, systems engineering, and a strong leadership background. The position offers a competitive salary ranging from $187,000 to $280,600 annually. #J-18808-Ljbffr
    $187k-280.6k yearly 5d ago
  • Executive IT Strategy & Transformation Partner

    Gartner 4.7company rating

    Chicago, IL jobs

    A leading consulting firm in California is seeking a Managing Partner to advise clients at a strategic level on technology's role in business outcomes. Successful candidates will have experience in management consultancy, demonstrate leadership, and possess an advanced degree. The role offers competitive compensation, including a base salary of $184,000 - $248,000 and various benefits, with a hybrid work model. #J-18808-Ljbffr
    $184k-248k yearly 3d ago
  • Executive IT Strategy & Transformation Partner

    Gartner 4.7company rating

    California, MO jobs

    A leading consulting firm in California is seeking a Managing Partner to advise clients at a strategic level on technology's role in business outcomes. Successful candidates will have experience in management consultancy, demonstrate leadership, and possess an advanced degree. The role offers competitive compensation, including a base salary of $184,000 - $248,000 and various benefits, with a hybrid work model. #J-18808-Ljbffr
    $184k-248k yearly 3d ago
  • Executive IT Strategy & Transformation Partner

    Gartner 4.7company rating

    Austin, TX jobs

    A leading consulting firm in California is seeking a Managing Partner to advise clients at a strategic level on technology's role in business outcomes. Successful candidates will have experience in management consultancy, demonstrate leadership, and possess an advanced degree. The role offers competitive compensation, including a base salary of $184,000 - $248,000 and various benefits, with a hybrid work model. #J-18808-Ljbffr
    $184k-248k yearly 3d ago
  • Senior Design Systems Manager - Scale UX (Equity + Bonus)

    Etsy, Inc. 4.7company rating

    New York, NY jobs

    A global creative goods marketplace is seeking a Senior Product Design Manager to lead the design systems team. This full-time position involves establishing design quality standards while managing and mentoring a team of product designers. Candidates should have extensive experience in product design and a strong track record in team leadership. The role supports remote work but requires some office attendance for local candidates. Benefits include competitive salary and equity package. #J-18808-Ljbffr
    $153k-207k yearly est. 6d ago
  • Information Technology Support Specialist

    Radiant Systems Inc. 4.5company rating

    Westborough, MA jobs

    Previous working experience with Pharma Laboratory is required. Required experience in Windows Refresh, imaging, migration, and deployment. Troubleshoot and resolve incidents for desktops/laptops hardware and software issues. Installing and configuring County standard Hardware and Software Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Analytical problem-solving abilities, proactive/positive team player, resourceful, innovative Demonstrate professional organization, documentation, communication, and interpersonal skills Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines
    $64k-90k yearly est. 1d ago
  • Senior Manager, CX Technology

    Ellation, Inc. 3.8company rating

    San Francisco, CA jobs

    Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super‑serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with their stories and characters. Join our team and help shape the future of anime! About the role As a Senior Manager, CX Technology, you'll manage the technical team that develops solutions to improve both our agents' workflows and our customers' satisfaction. Your responsibilities will involve collaborating with partner teams to identify and address technical needs, manage system configurations, and ensure seamless data flow across platforms. You will manage technologies to enhance the customer experience. You will work with partners from Customer Experience, Trust & Safety, Legal, Product Management, Program Management, Engineering, and other teams to support key goals and ensure collaboration across all parties. You will also be responsible for communicating externally with our third‑party vendors that comprise the Customer Experience tech stack. Lead and mentor a technical team to ensure best practices, architectural standards, and scalability. Be the technical subject matter expert on our CX tech stack, including CCaaS, AI Chatbot, CMS, and self‑service portals. Oversee CX infrastructure by working with external and internal engineering/technical teams and managing the team, building custom integrations via APIs/SDKs to ensure efficient data flow across all platforms. Ensure execution of the technical roadmap for AI/self‑service and agent support programs within the CX technology ecosystem. Conduct regular one‑on‑one meetings with team members to provide feedback, support career development, and address any challenges or concerns. Monitor team performance, identify areas for improvement, and implement strategies to improve efficiency. In the role of Senior Manager, CX Technology, you will report to the Director, CX Technology. We are considering applicants for the locations of San Francisco, Los Angeles, or Dallas. About You We get excited about candidates, like you, because… 8+ years in product management, engineering, or applicable technical experience 5+ years of people‑management experience Experience implementing customer experience technology that improves operational efficiency and customer experience for fans and agents. Experience building and rolling out product features from start to finish. Experience building long‑term product goals and defining a roadmap. Experience using data to guide product decisions, prioritization, and roadmap planning. Experience with CX tools and platforms such as CCaaS, chatbots, CMS, WFM, including Salesforce Service Cloud, Salesforce OMS, Sierra AI. Experience with API integrations. Expertise with Customer Experience metrics. Experience working with globally distributed teams. Experience working with third‑party vendors. Bachelor's or Master's degree in Computer Science, Engineering, or a related field. About the Team Join Crunchyroll's Customer Experience Technology Team (CXT) and be part of the largest anime streaming provider as we expand our global reach! CXT is crucial in building and maintaining the tech stack used to support our fans and customer‑service agents. Our mission is to deliver the next‑level anime streaming experience by anticipating users' needs and providing quick resolution. Why you will love working at Crunchyroll In addition to fun colleagues, you will enjoy the following benefits and perks: Compensation package including salary plus performance bonus potential. Flexible time‑off policies. Generous medical, dental, vision, STD, LTD, and life insurance. Health Savings Account (HSA) program. Health care and dependent care Flexible Spending Account (FSA). 401(k) plan with employer match. Support program for new parents. Pet insurance and pet‑friendly offices. #LifeAtCrunchyroll #LI-Hybrid The pay range for this position is listed below. Actual pay will vary based on location, experience, and performance. The range listed is just one component of Crunchyroll's Total Rewards offerings. Other rewards may include performance bonuses, employer‑matched retirement savings, time‑off programs, and progressive health benefits and perks. US$201,125 - 220,000 USD About our Values We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value: Courage - we believe that when we overcome fear, we enable our best selves. Curiosity - we are curious, which is the gateway to empathy, inclusion, and understanding. Kaizen - we have a growth mindset committed to constant forward progress. Service - we serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusion Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal‑opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US‑based Sony Pictures Entertainment and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo‑based Sony Group Corporation. Please be aware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly ********************* email accounts. #J-18808-Ljbffr
    $201.1k-220k yearly 6d ago
  • Technical Support Engineer (Norway based)

    Everbridge 4.6company rating

    Norway, WI jobs

    Are you ready to use your technical skills to help protect lives and support communities during critical events? At Everbridge, we're looking for a Norwegian-speaking Technical Support Engineer (TSE) currently living and authorized to work in Norway to join our high-impact team. In this role, you'll support cutting-edge, mission-critical systems that help governments and agencies save lives and keep people safe when it matters most. This is a fully remote position exclusively open to candidates residing in Norway. As a Technical Support Engineer, you'll play a vital role in supporting our Public Warning solutions across Norway and the broader region. You'll work closely with customers and internal teams to ensure performance, reliability, and continuous improvement of our systems. What you'll do: Providing technical support to primarily Norwegian and European customers. Managing and resolving incidents and support tickets according to defined SLAs. Participating in a 24/7 on‑call rotation (one week on duty at a time). Collaborating with Engineering and Product teams to improve platform resilience. Proactively monitoring system performance and identifying issues before they accelerate. Assisting with software upgrades, installations, and platform configurations. Delivering training sessions to clients as needed. What you'll bring: Fluency in Norwegian and English (both written and verbal). Strong communication, presentation, and customer‑handling skills. Excellent organizational and time‑management abilities. Calm and methodical approach to resolving business‑critical technical issues. Experience working in Linux-based environments. Knowledge of IP configuration, VPNs, routing, databases (Oracle/PostgreSQL), and security protocols. Understanding of telecom networks (2G-5G) is a strong plus. Familiarity with Cisco routers/switches, AWS/cloud services, and basic scripting (e.g., Bash, Python) preferred. #LI-HG1 We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including: Private Healthcare Pension Group Life/Income Protection Life & Total Permanent Disability Insurance to protect you and your loved ones. We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe. About Everbridge Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today's unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry's most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit ******************* Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr
    $52k-67k yearly est. 4d ago
  • Senior CX Technology Manager - AI & CX Platform Lead

    Ellation, Inc. 3.8company rating

    San Francisco, CA jobs

    A leading media company in San Francisco seeks a Senior Manager for CX Technology. This role focuses on managing technical teams, developing solutions to enhance customer experience, and collaborating with various departments. Candidates must have over 8 years of relevant experience and a background in customer experience technology, including CX tools and platforms. The company offers competitive compensation and a hybrid working model. #J-18808-Ljbffr
    $136k-197k yearly est. 6d ago
  • IT SOX Compliance Manager (2LOD)

    Servicetitan, Inc. 4.6company rating

    Glendale, CA jobs

    ServiceTitan has entered a new era as a recently public company. We are looking for an exceptional **IT SOX Compliance Manager** **(2LOD)** to evolve our program into a strategic compliance and risk management engine.**Own IT SOX Strategy:** Lead the end-to-end lifecycle of IT SOX compliance, including risk assessment, scoping, control design, and deficiency management to mitigate technology risks tied to financial reporting.**Manage key 2LOD Control Execution**: User Access Reviews, Segregation of Duties analysis, and Policy & Standard Annual Review **Support for Additional Certifications and Attestations:** Assist with broader compliance efforts, including audit preparation, evidence support, and control readiness for SOC 1, SOC 2, ISO 27001, ISO 27701, and ISO 42001. Work with cross functional teams to ensure consistent control execution and a unified compliance approach.* + **Enterprise SaaS vendors (i.e.** Workday, Salesforce, GitHub, Jira, Okta, etc) + **Cloud Infrastructure:** Azure and GCP controls and their integration with SOX.* Outstanding communication skills with the ability to influence stakeholders, translate technical risks for non-technical leadership, and manage complex cross-functional programs.**Education & Certification:** Bachelor's degree in Information Systems, Accounting, or a related field. CISA, CPA, or CIA certification is highly preferred.**Experience:** 5+ years of experience in IT SOX Compliance, IT Audit, or Risk Advisory, with a background in Big Four firms or a leadership role in a public company.**Technical Proficiency:** Deep understanding of complex enterprise environments. You bring hands-on knowledge of:**Custom Development Governance:** Experience in establishing control frameworks for in-house applications, focusing on secure coding practices, release management, and access controls.**The 2LOD Mindset:** You understand the distinction between *doing* the control and *governing* the risk. You have strong critical thinking skills and the ability to "connect the dots" between technical flaws and financial risk.**Tooling Expertise:** Proficiency in GRC platforms (AuditBoard, Hyperproof, Drata, Anecdotes) and a desire to leverage AI in compliance workflows.**Impact at Scale:** As a recently public company, you will play a direct role in maintaining the trust of our shareholders and customers during this high-stakes, high-growth period.* **Flextime, recognition, and support for autonomous work:** Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.* **Holistic health and wellness benefits**: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.* **Support for Titans at all stages of life**: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.We're building the first end-to-end solution to transform the trades, a trillion-dollar global industry that's been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We're just getting started. #J-18808-Ljbffr
    $110k-158k yearly est. 6d ago
  • Strategic IT SOX Compliance Manager (2LOD)

    Servicetitan, Inc. 4.6company rating

    Glendale, CA jobs

    A leading technology company is seeking an IT SOX Compliance Manager to lead compliance strategies and uphold financial reporting integrity. The role involves managing control execution, collaborating with cross-functional teams, and supporting compliance certifications. Candidates should have a bachelor's degree, relevant certifications, and 5+ years of experience in IT SOX compliance or risk advisory. This role offers flexible time off, holistic health benefits, and support for employees at various stages of life. #J-18808-Ljbffr
    $110k-158k yearly est. 6d ago
  • Infrastructure Manager Mexico

    Neoris 4.6company rating

    New Mexico jobs

    NEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world. We have more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation, continuous learning to create high-value solutions for our clients. We are looking for (position name), Requirements: 8+ years of experience in IT infrastructure management, including leadership of data center operations, enterprise networking, servers, storage, cloud infrastructure (Azure/AWS), and security initiatives. 3+ years of experience leading IT infrastructure teams, with a focus on operational excellence and service delivery. Deep technical expertise in Microsoft technologies, virtualization platforms (Nutanix, VMware, Hyper‑V), enterprise networking (Cisco, Aruba), and cloud environments (Azure, AWS, or Google Cloud). Experience overseeing firewall management, endpoint security solutions, and disaster recovery planning and execution. Familiarity with the ITIL framework and best practices for IT service management (ITSM). Proven track record in vendor management, including contract negotiation and performance oversight. Experience with JD Edwards EnterpriseOne (JDE) or similar ERP platforms is a plus. Familiarity with modern data protection and backup platforms (e.g., Cohesity) to support business continuity and disaster recovery strategies. Relevant certifications include ITIL 4, PMP, Azure Administrator Associate (AZ-104), Windows Server Hybrid Administrator, and Aruba Certified Switching Associate (ACSA) Additional certifications in Linux and CompTIA Security+ are a plus. We offer: 100% Nominal Scheme Benefits Package Wellness Program #J-18808-Ljbffr
    $94k-122k yearly est. 6d ago
  • Senior IT Support Specialist

    Openai 4.2company rating

    San Francisco, CA jobs

    About the Team The IT Services and Support team provides seamless, reliable IT solutions across OpenAI. We run a fast-moving helpdesk environment that supports employees, manages vendor relationships and equipment inventory, and continually improves our processes and documentation to enhance the employee experience. About the Role As a Senior IT Support Specialist, you will handle advanced troubleshooting and own more complex IT initiatives. In addition to supporting employees day-to-day, you will lead process improvements, manage vendors, and drive technical projects that enhance OpenAI's IT environment. This role is based in our San Francisco office and requires five days per week on site. Relocation assistance is available. In this role, you will: Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings. Collaborate across OpenAI: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders. Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests. Manage Vendors and Equipment: Coordinate with logistics team and vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems. Participate in on-call rotation: Join a scheduled helpdesk on-call rotation for priority incidents. You might thrive in this role if you: Have strong technical expertise in mac OS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products. Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions. Excel at troubleshooting and problem-solving within Mac and mac OS environments, ensuring smooth operations for users. Have experience orchestrating high-production all-hands events, managing the AV and technical aspects to ensure successful outcomes. Are experienced with Jira, leveraging it for IT service management (ITSM) to streamline processes, track incidents, and ensure efficient support ticket handling and resolution. Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement. Exhibit precision and attention to detail in your work, consistently delivering high-quality results. Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences. Are proactive in process improvement and vendor management, with added value in mentoring junior team members, automating workflows via scripting or low-code tools, and managing IT projects as a bonus. This role is based out of our San Francisco office, requires 5 days in office per week, and we offer relocation assistance to new employees. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. #J-18808-Ljbffr
    $117k-155k yearly est. 4d ago
  • Non IT Project Manager

    Talent Software Services 3.6company rating

    Arden Hills, MN jobs

    Are you an experienced Non-IT Project Manager with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Non-IT Project Manager to work at their company in Arden Hills, MN. Position Summary: Responsible for implementing and supporting project management processes. The candidate will establish and maintain project performance metrics and measures, and promote the adoption and continuous improvement of standard project management practices. Supports project planning sessions, works with project teams to set up and initiate new projects, and ensures post-project reviews are completed in a timely manner. Involved in portfolio and project status reporting. Implements and supports the use of project management and team collaboration technologies. This is not a technical position Primary Responsibilities/Accountabilities: Analyze aspects of our current systems and procedures, and identify opportunities for enhancement Manage one or two process improvement or integration projects Take responsibility for project deliverables, project plans, status reports, and the gathering and documentation of requirements Collaborate with multiple internal departments on a wide scope of project management and analysis efforts Support project planning sessions and post-project reviews, providing project managers and the team with practical guidance for creating the highest levels of project performance. Consolidate and refine project status into program-level and senior management reports. Drive process and requirement definition to facilitate the selection and use of appropriate project management technologies. Support project teams in the use of Microsoft Office Suite and other select technologies. Build Quality into all aspects of their work by maintaining compliance to all quality requirements. Qualifications: 5+ Years with BA; 3+ Years with MBA Estimates project levels of effort and resource requirements by using standard estimating techniques and tools, and by working with appropriate staff to understand the scope of effort. Prepares project plans, schedules and budgets by using project management tools such as Microsoft Project and by working with appropriate staff to understand tasks necessary to complete the project. Directs project execution by assigning tasks, tracking project schedules, identifying risks, and developing and executing contingency plans. Assures project quality by using standard development methodologies to develop and execute project quality plans. Communicates project status by preparing standard status reports and by participating in departmental and customer project status update meetings. Resolves project issues by working with team members, project customers, and others as appropriate. Consults with internal project groups by sharing project management knowledge and assisting or mentoring more junior project leaders in project management processes and techniques. Participates in external project management organisations, conferences and seminars to keep current with industry best practices in project management by joining professional associations and implementing a professional development plan with a focus on project management. Excellent communication, leadership, problem-solving, and interpersonal skills Preferred: PM Certificate Medical device experience
    $66k-93k yearly est. 4d ago

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